Objective
Quicker, error-free backups and fast
data restores for end-users
Approach
Company quickly decided in favour
of HPE Data Protector Sof tware,
then compared a number of dierent
hardware solutions
Case Study
HEIDELBERG simplifies
backups and restores flexibility
Printing press manufacturer converts to HPE
Data Protector Software and HPE StoreOnce
IT Matters
• Shorter backup cycles and easier
administration of the entire
backup environment
• Combination of HPE StoreOnce
deduplication technology and LTO6
tapes has led to a 90 per cent
reduction in the number of
tapes required
• High degree of flexibility as the HPE
StoreOnce allows data to be stored on
a NAS, StoreOnce Catalyst or a virtual
tape library
• Option for IT administrators to
restore data remotely at the weekend
or overnight in the event of an
emergency (as they no longer have to
access the tape library)
Business Matters
• Faster restoration of unintentionally
deleted data for end-users, sometimes
within just a few minutes
• Higher data availability, partially due
to hourly backups via HPE StoreOnce
and HPE Data Protector Software
HEIDELBERG previously
backed up its businesscritical data to a tape library,
but this has now been
replaced by a combined
hardware and software
solution formed entirely
of HPE products: an HPE
StoreEver MSL 6480 Tape
Library with LTO6 tapes,
HPE Data Protector Software
9.0 and the HPE StoreOnce
4900 with deduplication
technology. This all HPE
solution has enabled the
company to create backups
and restores more flexibly
than ever before.
Challenge
Reliable backups, fast restores
Generations of printing companies all
over the world have built successful
businesses on the back of HEIDELBERG
machinery. Heidelberger Druckmaschinen
AG (HEIDELBERG) oers a wide range of
products for every stage of the printing
industry’s process and value creation chain
and digital workflows, from oset and digital
printing solutions to pre-press and postpress products and consumables. In addition
to this core business, the company also
oers a comprehensive suite of software
components which bring together all of
the processes printing companies carry
out on a day-to-day basis and provides
individual consulting services, covering
topics as varied as methods to increase
productivity in print shops, environmentally
friendly printing and tailored financing
solutions for investment projects.
Case study
HEIDELBERG
“We no longer have to worry about getting backups completed within
Industry
Engineering
certain time frames. The HPE StoreOnce deduplication feature has
removed the restrictions on our processes and enables us to carry out
backups and restores simultaneously. So we can backup data from
programmes such as Microsoft® SharePoint much more frequently and
incrementally throughout the day. This has made us much more flexible.”
— Peter Brecht, project manager and storage & backup administrator, HEIDELBERG
Page 2
“We are an important supplier and reliable
partner for the global printing industry. It
is therefore essential for us to ensure that
all of our employees around the world
can always access the data they need for
their processes. We can’t aord downtime,
so reliable backups and fast restores
are absolutely vital,” says Bernd Böckler,
Heidelberg’s global data centre manager.
And it is not just Heidelberg itself that needs
this data to be available at all times, many of
its customers do too. For the past 10 years,
HEIDELBERG has oered its internet based
Remote Service product to companies
around the world. What started o as an
online fault management system has been
expanded step by step towards more
preventative services. The product’s latest
feature is remote monitoring. This function
allows HEIDELBERG to detect imminent
machine errors at an early stage, long before
they actually cause the machines to fail.
Any restorative measures can then be taken
as part of the company’s service plan. This
gives its customers a high level of security in
terms of production planning and increases
machine availability dramatically.
Today, around 10,000 systems in 50
countries around the world are connected
to HEIDELBERG’s Remote Service platform,
and the company processes over 2,000
customer queries each month. Around
80 per cent of all electronic errors can be
resolved remotely, so this system represents
a powerful online service tool for technical
production facilities both inside and outside
of the print media industry.
The data required to provide this service, as
well as data from the company’s Microsoft®
Exchange system, file services and the
databases for many of its applications, is
stored in the company’s global data centre.
These applications include both oice
software and more specialised programs
used in areas such as production planning
and manufacturing.
As well as site-specific applications, the
global data centre also hosts a number of
applications for other production facilities
and sales and service units around the world
across a total of around 400 virtualised and
100 physical servers.
Ineicient tape storage
The storage area network at HEIDELBERG’s
global data centre currently holds around
170 TB of data with an additional 60 TB
of direct attached storage – and volumes
are only going to increase. Each day, all of
this data is backed up using an automated
process triggered by the HPE Data
Protector Software. The company’s previous
solution was an HPE StorageWorks ESL
712e tape library with 16 drives. It would
use up around 2000 LTO3 tapes each year.
Alongside this solution, the IT team also ran
an HPE StorageWorks 9000 Virtual Library
system, predominately for incremental or
temporary backups that would then be
used to transfer the data to the tapes for
permanent storage.