HPE Q8H39A Getting Started Guide
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HPE TIMELESS STORAGE PROGRAM
HPE Technology Refresh Services for HPE Nimble Storage
This data sheet describes HPE Technology Refresh
Services available for HPE Nimble Storage arrays as
part of the HPE Timeless Storage program.
Data sheet
SERVICE OVERVIEW
The HPE Controller Refresh Service for HPE Nimble Storage, like the HPE Technology
Refresh Service for HPE Primera Storage is part of the HPE Timeless Storage program.
Subscription to one of these technology refresh services is an option available when
purchasing eligible HPE storage systems as an enhancement to HPE support services.
The information in this data sheet supplements the HPE Nimble Storage Support Services
data sheet.
SERVICE BENEFITS
The HPE Controller Refresh Service is designed to oer HPE Nimble Storage customers an
ownership experience with a simple path to helping keep their storage technology current by
providing periodic technology updates. This service also helps to provide a more predictable
cost structure as compared to traditional storage ownership. This helps to extend the useful life
of the customer’s storage assets and create a more sustainable approach to storage ownership.
HPE CONTROLLER REFRESH SERVICE
Under this optional service feature, provided the HPE Nimble Storage customer initially
purchases the HPE Controller Refresh Service option with their purchase of an eligible
configuration along with qualifying support service coverage, after three (3) years of
ownership and after every three (3) years upon renewal (where applicable), HPE will
provide a technology refresh of the HPE Nimble Storage array as described in the following
section. This technology refresh is subject to the limitations and exceptions described in
this data sheet.
SERVICE DESCRIPTION AND LIMITATIONS
The following information pertains to customers who subscribe to the HPE Controller
Refresh and associated support services today with a new, eligible HPE Nimble Storage
system configuration using one of the services SKUs listed under the Ordering Information
section of this document.
The HPE Controller Refresh Service is an optional service feature available for purchase
with HPE Nimble Storage and support services. Purchase of the HPE Controller Refresh
enrolls the customer in the Timeless Storage Program for HPE Nimble Storage. Refer to the
Timeless Storage for HPE Nimble Storage brochure for additional benefits of the program.
Data sheet
Page 2
Service eligibility
In order to be eligible for the HPE Controller Refresh Service, customer must i) initially
purchase qualifying support services that include the HPE Controller Refresh Service option
at time of Eligible Configuration purchase and ii) prepay for the HPE Controller Refresh
Service option for the chosen term (3-year or 5-year term, as described in the following
section). In order to receive subsequent refreshes, the customer must continue to renew the
HPE Controller Refresh Service. Renewal oers are made at HPE discretion.
Under the terms of this service, upon completion of each 3-year term, HPE provides
hardware as determined by HPE to be necessary to upgrade the customer’s existing
HPE Nimble Storage system comprised of the eligible configuration to the next-generation
HPE Nimble Storage array technology, exclusive of storage media, for a minimum 25%
performance increase, in HPE’s reasonable discretion.
1
HPE or HPE partner will contact the customer prior to shipment of the technology refresh
hardware to confirm product specifications and communicate any system prerequisites
that the eligible configuration must meet in order to complete the technology refresh,
including minimum configuration requirements. This notification may include an email to
the customer’s designated contact. See the Customer Responsibilities section for more
information.
Customers may purchase additional hardware and services in conjunction with the
technology refresh oered by this service, subject to additional charges. The technology
refresh hardware provided by HPE is customer self-installable. Installation services, where
available, must be purchased separately and are not guaranteed to be available. HPE is
not responsible for installation or other services required for the technology refresh, or any
additional hardware purchased by the customer, as required to meet minimum requirements
for the upgraded configuration.
HPE is not responsible for shipping, handling, duties, or other costs incurred in the delivery
of the HPE Controller Refresh hardware or any hardware required to meet minimum
requirements for the upgraded configuration.
HPE Controller Refresh Service term, option A (3-year coverage)
With this option, the customer purchases a 3-year subscription that entitles the eligible
system to 3 years of eligible support services and a one-time technology refresh subject to
terms on conditions described in this document.
The customer must prepay for the 3-year subscription to the HPE Controller Refresh Service
at the time of subscription. After 12 months, the customer can request execution of the
controller refresh at HPE discretion and pending hardware availability. If no request is made,
HPE will fulfill the technology refresh hardware at the end of the 3-year term, subject to HPE
approval and the terms and limitations expressed in this document.
Following the initial 3-year subscription period, pending customer renewal of the 3-year
subscription to the HPE Controller Refresh Service in conjunction with eligible support
services, customer will be entitled to an additional technology refresh for the eligible system
at the end of the second 3-year period, exercisable after a minimum of 12 months, subject to
HPE discretion and pending hardware availability.
1
Based o n 50/50 read/write rand om IO at
4K block size , with dedupe and co mpression
enable d, as reported in th e HPE InfoSight
Primar y Storage Sizi ng Too l.
HPE Controller Refresh Service term, option B (5-year coverage)
With this option, the customer purchases a 5-year subscription that entitles the eligible
system to 5 years of eligible support services and a one-time technology refresh subject to
terms on conditions described in this document.
The customer must prepay for the 5-year subscription to the HPE Controller Refresh Service
at the time of subscription. After 12 months, the customer can request execution of the
controller refresh at HPE discretion and pending hardware availability. If no request is made,
HPE will fulfill the technology refresh hardware at the end of the 3-year term, subject to HPE
approval and the terms and limitations expressed in this document.
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