HPE Q5U48A Getting Started Guide
Data sheet
HPE Cluster Extension Solution Implementation
Service
HPE Lifecycle Event Services
The HPE Cluster Extension Solution Implementation Service is a required custom data center service, allowing you to tailor the deployment of
HPE Cluster Extension Software, the CLX environment for your HPE XP/P9000 and EVA/P6000 and 3PAR storage arrays to address the
specific needs of your disaster tolerant solution environment.
This service offers initial consultation with a trained Hewlett Packard Enterprise service specialist to verify that the E2E solution components for
the CLX platform are properly installed and configured. This service may be expanded through the custom Statement of Work (SOW), to include
hardware installation, cluster configuration, CLX solution testing, CLX dependency SW installation and configuration and associated
documentation. To address the needs of your business, your customized SOW may also expand to include a documented design plan, which may
encompass project management, design activities, tailored implementation, testing, and an orientation session.
A Hewlett Packard Enterprise service specialist will engage with you in a discovery process designed to help Hewlett Packard Enterprise
understand your business and storage application needs. This collaboration provides the groundwork to plan, design, and employ the required
Cluster Extension Solution configuration for your HPE disaster tolerant environment.
Service benefits
Allows your IT resources to stay focused on their core tasks and priorities
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Reduces implementation time, impact and risk to your storage environment
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Helps ensure a successful implementation by providing Hewlett Packard Enterprise installation planning and coordination
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Availability of a Hewlett Packard Enterprise service specialist to answer basic questions during the delivery of this service
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Service feature highlights
Ensure that your HPE Disaster Tolerant Solution is configured properly by customizing your services plan to fit your requirements.
Service planning
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Service deployment
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Installation verification tests (IVT)
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Customer orientation session
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This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.
Data sheet
Table 1. Service features
Feature Delivery specifications
Page 2
Service planning
Service deployment
Customer orientation session
A Hewlett Packard Enterprise service specialist will plan all the necessary activities, providing:
1. Requirements identification for solution prerequisite assistance
2. Leveraging additional services and products already available today
3. Provide a Statement of Work (SOW) which will include a Customized delivery plan
4. Conduct an orientation session on CLX product usage and special features and will be available to answer questions, as
appropriate.
• Data Collection and analysis
• Services Deployment
• Delivery Plan
• Briefing Session
Service deployment activities include:
• Reviewing the engagement with the Customer using the pre-delivery checklist
• Performing an assessment of the service to determine compatibility and deployment design aligned with the needs agreed upon
with the Customer
• Reviewing the service with the Customer to verify its compatibility with the Customer’s environment
A completed SOW is developed, which includes the Hewlett Packard Enterprise service specialist's findings and recommendations, a
graphical representation of detailed installation and array configuration information.
Hewlett Packard Enterprise will run the appropriate installation verification tests required for this service.Installation verification tests (IVT)
Upon completion of the installation, the Hewlett Packard Enterprise service specialist will conduct an orientation session on product
usage and special features and will be available to answer questions, as appropriate.
Service limitations
Any services not clearly specified in this document or the associated Statement of Work
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Application integration or integration of third-party products or peripherals not included with the system
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Service eligibility
The Customer's existing computing operating system platform(s) must be supported by and be compatible with the HPE CLX product(s)
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being installed.
The Customer's Storage environment must be fully operational in a configuration supported by CLX, and connectivity must be available and
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operational.
Customer responsibilities
The Customer will:
Contact a Hewlett Packard Enterprise service specialist within 90 days of date of purchase to schedule the delivery of the service
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Ensure that all service prerequisites as identified in the 'Service eligibility' section have been met
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Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that
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all hardware, firmware, and software that the Hewlett Packard Enterprise service specialist will need in order to deliver this service are available
and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.
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