HPE Backup and Recovery
Eiciency Analysis Service
TS Consulting
Data sheet
Service overview
The HPE Backup and Recovery Eiciency
Analysis Service is a rapid health check of
your current backup environment, focusing
on operational stability, problem identification,
and capacity constraints. The output of this
service provides clear metrics and high-level
recommendations for your backup environment.
Service benefits
The HPE Backup and Recovery Eiciency
Analysis Service provides a clear picture of the
current backup environment. We use automated
tools to gather data from the backup application
and conduct a qualitative analysis to develop
and document the current state of the backup
solution. After completing the HPE Backup
and Recovery Analysis Service, you should
be well positioned to take proactive steps to
stabilize and improve operations in your backup
environment. As a result of the engagement, you
will be able to:
• Identify the current state of recovery
readiness, potential problem areas and
vulnerabilities
• Obtain real-time data backup statistics
• Identify over or under-utilized solution
components
• Get insight to improve data protection
• Define operational improvements and
technology enhancements required to meet
business requirements
• Reduce risks of being unable to restore
mission-critical data
Service feature highlights
• Backup environment discovery, including
data collection and interviews with key
personnel
• Data analysis
• Report generation and executive summary
Data sheet
Service features
Tab le 1 . Service features
Feature Delivery specifications
Page 2
Project management The HPE project manager will work with the customer to manage the delivery of the service during HPE standard business hours and
Service planning and kick-off Service planning is performed in collaboration with the customer. During this phase, HPE:
Discovery The HPE consultant will work with the customer to:
Analysis Analysis occurs throughout the delivery of this service.
days, excluding HPE holidays. The project manager will provide the activities detailed below:
• Manage any HPE resources required for the delivery of the service
• Schedule a pre-kick–o meeting with the customer to align logistics
• Identify the customer’s responsibilities and other requirements in order to facilitate the delivery of this service
• Act as the liaison and single point of contact bet ween HPE and the customer regarding the service
• Develop the project schedule and manage the project against defined timelines
• Facilitate the completion of an HPE StoreOnce questionnaire, which must be met prior to service delivery
• Introduces the service to the customer and works with the customer to identify key stakeholders
• Establishes the context of the service by identifying the focus areas chosen by the customer
• Requests backup environment documentation from the customer
• Distributes the backup environment data collec tion questionnaire to the customer
• Works with the customer to define service delivery logistics, including time, dates and location
• Provides a timeline of activities for the duration of the service engagement
• Discusses in detail the customer responsibilities to help ensure an on-time and successful engagement
• Discusses out-of-scope activities where applicable
• Schedules an onsite discovery session, including required participants and logistics
• Collect the information (via a questionnaire, tools, and interviews) needed to plan and analyze the current backup solution
• Review the data gathered from the customer prior to the onsite visit, if applicable
• Conduct an onsite kick-off discussion with the customer to review the backup environment and data protection requirements
• Gather any additional required data that was not previously provided
HPE performs a detailed review of information gathered and compares it to industry standards and best practices. Information is
gathered and applicable focus areas are analyzed and usage is rationalized.
Results are documented, providing an understanding of implications and the need for remediation.
Documentation and project closure HPE will complete the following tasks:
Project prerequisites An HPE ser vice specialist will confirm with the customer that the prerequisites have been met and schedule the delivery of the service
• Build the HPE Backup and Recovery Eiciency Analysis Report summarizing:
– Current-state findings
– High-level remediation plan
– Roadmap for improving data protection
• Deliver the presentation to executive sponsors at a mutually agreed-upon time during HPE standard business hours and days,
excluding HPE holidays
The customer is responsible for ensuring the attendance at this session of its required attendees and providing the necessary logistics
to enable HPE to provide the summary presentation.
at a time mutually agreed upon by HPE and the customer. The HPE ser vice specialist will also periodically provide status updates on
the service delivery process.
Data sheet
Page 3
Service eligibility
HPE will provide assessment and analysis
services for customers that meet the following
scoping parameters:
• Up to one data center location
• Up to one backup software technology
• Up to one backup master server instance
Any requirements outside these parameters
may require multiple quantities of the Backup
and Recovery Eiciency Analysis Service SKU,
may require a Statement of Work (SOW) or
Backup and Recovery Impact Analysis service.
Service limitations
These services are based upon the information
available at the time of delivery, including the
accuracy and completeness of any information
the customer provides to HPE:
• Service to be fulfilled at a single customer
location
• Service includes a maximum of one trip to a
customer location
Activities such as, but not limited to, the
following are excluded from this service:
• HPE is not providing any standard lifecycle
services required to implement a backup
solution, such as architecture planning,
designing, or remediating and implementing
the customer’s current or future backup
environment
• Any implementation of the recommendations
provided
• Any services not clearly specified in this
document or in an associated SOW
• Application and hardware integration
or integration of third-party products or
peripherals
• Planning, design, implementation, or
assessment of the customer’s overall SAN
or fabric architecture, servers, business
applications, databases, storage arrays
• Any documentation other than that which is
mentioned in this data sheet
• Implementation of hardware and software
products, including the customer’s server,
application, database, storage, SAN, and
network
Customer responsibilities
The customer will:
• Contact an HPE service specialist within
90 days of date of purchase to schedule the
delivery of the service
• Ensure that all service prerequisites identified
during the discovery activity have been met
• Assign a project sponsor, who will:
– Be available to HPE consulting personnel
throughout the life of the project
– Act as an escalation point when conflicts
cannot be resolved by the project manager
• Assign a project manager, who will:
– Be responsible for making all decisions
relative to this project, including the
identification and assignment of partner
resources
– Coordinate all interviews or meeting
schedules
– Be authorized to approve project changes
– Establish an internal communication plan for
critical problems to ensure rapid resolution
and clear communication on a peer-to-peer
basis between HPE and all partners
• Assign managers and other personnel, as
appropriate, to work with HPE throughout
the life of the project
• Provide HPE personnel with access to the
customer’s building facilities, computer room
facilities, systems, passwords, and so on, as
needed, during standard business hours as
well as after hours, if needed
• Purchase or provide all hardware, software,
licenses, sta, current maintenance contracts,
and environments necessary for HPE to
provide this service
• Provide a suitable work area commensurate
with the number of onsite HPE consultants;
the work area will include desks, chairs, and
telephones, and Internet/HPE network access
through a virtual private network (VPN)
Data sheet
General provisions and
other exclusions
• HPE’s ability to deliver this service is
dependent upon the customer’s full and
timely cooperation with HPE, as well as
the accuracy and completeness of any
information and data the customer provides
to HPE.
• Portions of the service are delivered
remotely or onsite, at HPE’s discretion.
• Any services not clearly specified in this
document are excluded from this service.
• Any services provided outside of HPE
standard business hours and days or during
HPE holidays may be subject to additional
charges.
• HPE reserves the right to re-price this service
if the customer does not schedule and provide
for subsequent delivery within 90 days of
purchase.
• HPE reserves the right to charge, on a time
and materials basis, for any additional work
over and above the service package pricing
that may result from work required to address
service prerequisites or other requirements
that are not met by the customer.
Ordering information
This service can be ordered by using the
following part numbers:
HL999A1 for HPE Backup and Recovery
Eiciency Analysis Service
For more information
hpe.com/services/storage
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© Copyright 2012, 2014, 2016 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change
without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty
statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
4AA3-9104ENW, November 2016, Rev. 2
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