Does your data center need a secure, performance driven dense server that you can confidently deploy for virtualization, database, or
high
The HPE ProLiant DL360 Gen10 Server supports the Intel® Xeon® Scalable
MT/s
HPE
and 10 NVMe
bring, the HPE ProLiant DL360 Gen10 means business.
platform for diverse workloads in space constrained
environments and maint
with ease by automating the most essential server lifecycle management tasks with HPE OneView and
HPE iLO 5.
8 SFF Front View – 8 SFF + 2 SFF- Universal Media Bay option shown
1.
Drive support label
5.
Power On/Standby button and system power LED
2.
Quick removal access panel
6.
Health LED
3.
Serial no. label pull tab
7.
NIC status LED
4.
Universal Media Bay: +2 SFF SAS/SATA shown
Option: +2 SFF NVMe drives
Option: DVD
ROM + Display port & USB 2.0 port Kit
Option: +2 Dual uFF
Option: Display port + USB 2.0 port Kit + Blank
8.
UID button/LED
9.
USB 3.0 port
10.
iLO Service Port
11.
Standard 8 SAS/SATA drive bays
NOTE: Rear drive option allows for an additional + 1 SFF or +1 Dual uFF (2x M.2 cartridges).
NOTE: System Insight Display (SID) module will include #5-9 above (will not include #10 - iLO Service Port).
-performance computing? The HPE ProLiant DL360 Gen10 server delivers security, agility and flexibility without compromise.
Processor Family with up to 28 cores, plus 2933
DDR4 SmartMemory supporting up to 3.0 TB max. With the added performance that HPE Persistent Memory
Deploy this dense
ain it
-RW or DVD (4x M.2 cartridges)
Page
QuickSpecs
HPE ProLiant DL360 Gen10 Server
Overview
2
Premium 10SFF NVMe Front View
1.
Drive support label
6.
NIC status LED
2.
Quick removal access panel
7.
UID button/LED
3.
Serial no. label pull tab
8.
USB 3.0 port
4.
Power On/Standby button and system power LED
9.
iLO Service Port
5.
Health LED
10.
Max up to 10 NVMe drives (PCIe direct attached) or 8
SAS/SATA/NVMe + 2 NVMe
NOTE: Rear drive option allows for an additional + 1 SFF or +1 Dual uFF (2x M.2 cartridges).
NOTE: System Insight Display (SID) module will include #4-8 above (will not include #9 - iLO Service Port).
4 LFF Front View – Standard 4 LFF shown
1.
Drive support label
8.
USB 3.0 Port
2.
Quick removal access panel
9.
UID button/LED
3.
Option: DVD-RW or DVD-ROM (blank shown)
10.
Power On/Standby button and system power LED
4.
Serial no. label pull tab
11.
Health LED
5.
Option: Display port & USB 2.0 port Kit (blank shown)
12.
NIC status LED
6.
Option: System insight Display (SID) - standard shown
6
13.
SAS/SATA drive bays
7.
iLO Service Port
NOTE: 6 This option will lose #7 iLO Service Port.
NOTE:
Rear drive option allows for additional + 1 SFF or +1 Dual uFF (2x M.2 cartridges), will lose one FH PCIe slot.
Page
QuickSpecs
HPE ProLiant DL360 Gen10 Server
Overview
3
Internal View - Standard for all DL360 Gen10
1.
For 8 SFF or 4 LFF - Standard single rotor hot plug fans
1
1 CPU
2 CPUs
Option: High Performance fans
13.
Primary (CPU1) PCIe 3.0 riser (Standard: GPU power
connector + 1x 16 and 1x 8)
Option: 2 SATA M.2 + 2x 16
Option: (8 SFF only): 2x 4 NVMe + 1x 16 and 1x 8
2.
Option: HPE Smart Hybrid Capacitor or HPE Smart Storage
Battery
14.
Option: Front Display port / USB 2.0
3.
Up to 2 processors (shown with standard heat sinks)
15.
FlexibleLOM (supports various NICs up to 25GbE)
4.
MicroSD card slot
16.
x4 SATA port 1
5.
Option: Chassis Intrusion Detection
17.
x4 SATA port 2
6.
Hard Drive backplane power connector
18.
x2 SATA port 3
7.
Dual internal USB 3.0 connector
19.
x1 SATA port 4
8.
Smart Array Controller (Type -a shown)
20.
Front Power USB 3.0 connector
9.
Up to 2 Power Supplies for redundant power
21.
Optical/SATA port 5
10.
Secondary (CPU2) PCIe 3.0 riser
Option: Full Height x16 (Lose slot 2 on Primary riser)10
22.
DDR4 DIMM slots (Fully populated 24 DIMMs shown)
11.
System Battery
12.
Optional: TPM 2.0
NOTE: 1 For 10 NVMe chassis - 7 High Performance fans
NOTE:
For 10 NVMe chassis – Secondary Riser is not available due to 10 x4 NVMe riser for PCIe direct attached
– 5 standard fans
– 7 standard fans
10
Page
QuickSpecs
HPE ProLiant DL360 Gen10 Server
Overview
4
Rear View – Standard for all DL360 Gen10
1.
Slot 1 PCIe 3.0
Option:
7.
Embedded 4x 1GbE Adapter (if equipped)7
8.
iLO Management Port
2.
Slot 2 PCIe 3.0
9.
Option: Serial Port
3.
Option: Slot 3 PCIe 3.0 (Requires 2nd processor)
10.
USB 3.0 Ports
4.
Power Supply 2
11.
Option: FlexibleLOM (Shown: 4x 1GbE)11
5.
Power Supply 1
6.
VGA port
NOTE: 1 Will lose one FH x16 PCIe slot1 with this option.
NOTE:
.
NOTE:
Supports Various NICs up to 25GbE.
What’s New
• 960GB 1.9/3.8/7.6/15.3 TB SAS Read Intensive SFF SSDs
NOTE: For more information regarding Intel® chipsets, please see the following
HPE iLO 5 ASIC
2DIMMs per channel
5200, and 4215 only)
NOTE: Maximum memory per socket is dependent on processor selection. 2nd
per CPU are indicated by the “M” and “L” in the processor model names (i.e. 8276M and 8276L). 1st
supporting 1.5 TB per CPU are indicated by the “M” in the processor model names (ie 8160M)
NOTE: Mixing of RDIMM and LRDIMM memory is not supported.
NOTE: For General Server Memory and Persistent Memory Population Rules and Guidelines for Gen10 see details here:
Advanced ECC
Advanced ECC uses single device data correction to detect and correct single and all multibit error that occurs within a sing
chip.
Page
QuickSpecs
HPE ProLiant DL360 Gen10 Server
Standard Features
11
Online Spare
NOTE: For more information see our Memory RAS feature technical whitepaper.
Expansion Slots
Primary GPU Riser
Expansion Slots #
Technology
Bus Width
Connector Width
Processor
Slot Form Factor
1
PCIe 3.0
x16
x16
CPU1
Full-height, 3/4 length (up to 9.5in)
2
PCIe 3.0
x8
x8
CPU1
Low Profile
Primary SATA M.2 Riser
Expansion Slots #
Technology
Bus Width
Connector Width
Processor
Slot Form Factor
1
PCIe 3.0
x16
x16
CPU 1
Full-height; 3/4 length (up to 9.5in)
2
PCIe 3.0
x16
x16
CPU 1
Low Profile
Primary NVMe Riser
Expansion Slots #
Technology
Bus Width
Connector Width
Processor
Slot Form Factor
1
PCIe 3.0
x16
x16
CPU 1
Full-height; 3/4 length (up to 9.5")
2
PCIe 3.0
x8
x8
CPU 1
Low Profile
Secondary Riser*
Expansion Slots #
Technology
Bus Width
Connector Width
Processor
Slot Form Factor
3
PCIe 3.0
x16
x16
CPU 2
Low Profile or
Full-height; 3/4 length (up to 9.5")
NOTE: If secondary full height kit is installed, then primary PCIe Slot #2 cannot be used. Only 2 full height slots are supported.
Storage Controllers
All models come with the S100i Smart Array Controller with embedded software RAID support for up to 12 bays. The
HPE Smart Array S100i SR Gen10 SW RAID will operate in UEFI mode only. For legacy support an additional controller will
disk RAID 1 boot volume.
For more information visit: https://downloads.linux.hpe.com/SDR/project/lsrrb/
Internal Storage Devices
None ship standard
Memory online spare mode detects a rank that is degrading and switches operation to the spare rank.
Software RAID
HPE Smart Array S100i SR Gen10 SW RAID
NOTE:
S100i uses 14 embedded SATA ports, but only 12 are available for bays as 2 are leveraged to support the M.2 connectors on the
optional SATA M.2 capable primary riser (867978-B21).
NOTE:
be needed, and for CTO orders please also select the Legacy mode settings part, 758959-B22.
NOTE: HPE Smart Array S100i SR Gen10 SW RAID is off by default and must be enabled.
NOTE: The S100i supports windows only.
NOTE: For Linux users, HPE offers a solution that uses in-distro open-source software to create a two-
Optical Drive
Available on 8 SFF and 4 LFF CTO Servers as an option (DVD-ROM or DVD-RW)
size" a power supply for specific server configurations. This flexibility helps
14 jumper cord (A0K02A). This jumper cord is also included with
For information on power specifications and technical content visit HPE Server power supplies.
• HPE Smart Array E208i-a SR Gen10 Controller
• HPE Smart Array E208i-a SR G10 LH Controller
• HPE Smart Array E208i-p SR Gen10 Controller
• HPE Smart Array E208e-p SR Gen10 Controller
Performance RAID Controllers
• HPE Smart Array P408i-a SR Gen10 Controller
• HPE Smart Array P408i-a SR G10 LH Controller
• HPE Smart Array P408i-p SR Gen10 Controller
• HPE Smart Array P408e-p SR Gen10 Controller
• HPE Smart Array P816i-a SR Gen10 Controller
• HPE Smart Array P816i-a SR G10 LH Controller
NOTE: If GPGPU is needed then the LH controller (low profile heatsink) should be ordered to allow GPU to fit in the chassis.
NOTE: For additional details, please see HPE Smart Array Gen10 Controllers Data Sheet.
• HPE 500W Flex Slot Platinum Hot Plug Low Halogen Power Supply Kit
NOTE: Available in 94% efficiency.
• HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply Kit
NOTE: Available in 94% and 96% efficiency.
NOTE: Also available in -48VDC and 227VAC/380VDC power inputs.
• HPE 1600W Flex Slot Platinum Hot Plug Low Halogen Power Supply Kit
NOTE: Available in 94% efficiency.
NOTE:1600W Power supplies only support high line voltage (200 VAC to 240 VAC).
HPE Flexible Slot (Flex Slot) Power Supplies share a common electrical and physical design that allows for hot plug, toolinstallation into HPE ProLiant Gen10 Performance Servers. Flex Slot power supplies are certified for highoffer multiple power output options, allowing users to "rightto reduce power waste, lower overall energy costs, and avoid "trapped" power capacity in the data center.
All pre-configured servers ship with a standard 6-foot IEC C-13/Ceach standard AC power supply option kit. If a different power cord is required, please check the ProLiant Power Cables web page.
To review the power requirements for your selected system, please use the HPE Power Advisor Tool.
Page
QuickSpecs
HPE ProLiant DL360 Gen10 Server
Standard Features
13
Operating Systems and Virtualization Software
you at no upfront cost. For more information
Certified and Supported ProLiant Servers for OS and
Graphics
• 4 Gbit DDR3 with ECC protection
HPEServer UEFI/Legacy ROM
Unified Extensible Firmware Interface (UEFI) is an industry standard that provides better manageability and more secured
ss 2
Based Setup Utility (RBSU) of legacy BIOS. For more
• Windows Server 2019: Essentials, Standard, Datacenter
• Windows Server 2016:
• Windows Server 2012 R2: Essentials, Standard, Datacenter
• Microsoft Hyper-V Server: 2012 R2, 2016 & 2019
• VMware vSphere: 6.0 U3, 6.5 U2 & 6.7 U1
• ClearVM: 7.6 & 8.0
• Red Hat Enterprise Linux (RHEL): 7.6 w/ Kbase **
• SUSE Linux Enterprise Server (SLES): 12 SP4 and 15 SP1 (includes Xen) **
st
Generation Intel® Xeon® Scalable Processor Family
1
• Windows Server 2019: Essentials, Standard & Datacenter
• Windows Server 2016
• Windows Server 2012 R2: Essentials, Standard & Datacenter
• Microsoft Hyper-V Server: 2012 R2, 2016 & 2019
• VMware vSphere: 6.0 U3, 6.5 & 6.7
• ClearVM: 2.0
• Red Hat Enterprise Linux (RHEL)
• SUSE Linux Enterprise Server (SLES): 11 SP4, 12 SP2 & 15 (includes Xen) **
NOTE: **64-bit only;includes KVM
• ClearOS
NOTE: ClearOS allows you to build a fully functional server that is just right for
on ClearOS, please visit http://www.hpe.com/servers/clearos.
• CentOS
NOTE: For more information on Hewlett Packard Enterprise
Virtualization Software and latest listing of software drivers available for your server.
http://www.hpe.com/info/ossupport
Essentials, Standard, Datacenter
: Essentials, Standard & Datacenter
and 8.0
: 6.9 & 7.3**
• Integrated video standard
• Video modes up to 1920 x 1200 @ 60 Hz (32 bpp)
• 16 MB Video Memory
• HPE iLO 5 on system management memory
• 32 MB Flash
configuration than the legacy ROM while interacting with your server at boot time. HPE ProLiant Gen10 servers have a UEFI Cla
implementation and support both UEFI Mode (default) and Legacy BIOS Mode.
NOTE: The UEFI System Utilities tool is analogous to the HPE ROM-
Page
QuickSpecs
HPE ProLiant DL360 Gen10 Server
Standard Features
14
Interfaces
Serial
1 port - Optional
Video
1 Front - Display port (optional 8 SFF and 4 LFF only)
NOTE: Both ports are not active simultaneously.
Network Ports
4x 1GbE embedded NIC (if equipped/depending on model)
1 FlexibleLOM slot available on all chassis types (supporting various NICs adapters)
iLO Remote Mgmt Port
1 Gb Dedicated
MicroSD Slot
1 MicroSD slot
USB 3.0
Up to 5 total: 1 front, 2 rear, 2 internal (standard on all chassis types)
+1 optional USB 2.0 front (on 8 SFF and 4 LFF only)
SID (Systems Insight
Display)
Optional for all chassis types
Industry Standard Compliance
Embedded Management
http://www.hpe.com/info/ilo.
1 Rear - VGA port (standard on all chassis types)
NOTE: The MicroSD slot is not hot-pluggable, server must be powered down before removal.
NOTE: Will lose iLO Service Port if selecting this option.
• ACPI 6.1 Compliant
• PCIe 3.0 Compliant
• WOL Support
• Microsoft® Logo certifications
• PXE Support
• USB 3.0 Compliant
• USB 2.0 Compliant (only on optional Universal Media Bay)
• DMTF Systems Management Architecture for Server Hardware Command Line (SMASH CLP)
• Active Directory v1.0
• ASHRAE A3/A4
• Energy Star
NOTE: For additional technical thermal details regarding ambient temperatures, humidity and features support please
visit: http://www.hpe.com/servers/ashrae.
HPE Integrated Lights-Out (HPE iLO)
Monitor your servers for ongoing management, service alerting, reporting and remote management with HPE iLO.
Learn more at
UEFI enables numerous new capabilities specific to HPE ProLiant servers such as:
• Secure Boot and Secure Start enable for enhanced security
• Operating system specific functionality
• Support for > 2.2 TB (using GPT) boot drives
• USB 3.0 Stack
• Embedded UEFI Shell
• Mass Configuration Deployment Tool using iLO RESTful API that is Redfish API Conformant
• PXE boot support for IPv6 networks
• Workload Profiles for simple performance optimization
UEFI Boot Mode only:
• TPM 2.0 Support
• NVMe Boot Support
• Platform Trust Technology (PTT) can be enabled.
• iSCSI Software Initiator Support.
• HTTP/HTTPs Boot support as a PXE alternative.
• Boot support for option cards that only support a UEFI option ROM
NOTE: For UEFI Boot Mode, boot environment and OS image installations should be configured properly to support UEFI.
NOTE: UEFI FIO Setting (758959-B22) can be selected to configure the system in Legacy mode in the factory for your HPE
Configure and boot your servers securely with industry standard Unified Extensible Firmware Interface (UEFI).
Hassle free server and OS provisioning for one or more servers with Intelligent Provisioning.
Learn more at
.
iLO REST
maintenance tasks based on modern industry standards. Learn more at http://www.hpe.com/info/restfulapi.
Active Health System
The HPE Active Health System (AHS) is an essential component of the iLO management portfolio that provides continuous, proact
health monitoring of HPE servers. Learn more at http://www.hpe.com/servers/ahs.
Use the Active Health System Viewer, a web-based portal, to easily read AHS logs and speed problem resolution with HPE selfrecommendations, to learn more visit:
.
and driver updates of the Service Pack for ProLiant (SPP). Learn more at
Page
QuickSpecs
HPE ProLiant DL360 Gen10 Server
Standard Features
16
iLO Amplifier Pack
e,
E
Learn more at http://www.hpe.com/servers/iLOamplifierpack.
HPE iLO Mobile Application
s the ability to access, deploy, and manage your server anytime from anywhere from select smartphones and mobile devices.
http://www.hpe.com/info/ilo/mobileapp
RESTful Interface Tool
at scale.
Learn more at http://www.hpe.com/info/resttool.
Scripting Tools
Provision one to many servers using your own scripts to discover and deploy with Scripting Tool (STK) for Windows and Linux or
http://www.hpe.com/servers/stk
http://www.hpe.com/servers/powershell
HPE OneView Standard
nitor
defined
http://www.hpe.com/info/oneview
HPE Systems Insight Manager (HPE SIM)
ity
Update Manager to provide
quick and seamless firmware updates. Learn more at http://www.hpe.com/info/hpesim.
Warranty
a worldwide network of Hewlett Packard
te of
f purchase. Enhancements to warranty services
or
Year Onsite support with next business day response. Warranty
repairs may be accomplished through the use of Customer Self Repair (CSR) parts. These parts fall into two categories: 1)
parts are designed for easy replacement. A travel and labor charge will result when customers decline to replace
a Mandatory CSR part; 2) Optional CSR parts are also designed for easy replacement but may involve added complexity.
replace Optional CSR parts at no charge. Additional information
Designed for large enterprise and service provider environments with hundreds of HPE servers, the iLO Amplifier Pack is a fre
downloadable open virtual application (OVA) that delivers the power to discover, inventory and update Gen8, Gen9 and Gen10 HP
servers at unmatched speed and scale. Use with an iLO Advanced License to unlock full capabilities.
Enable
For additional information please visit:
RESTful Interface tool (iLOREST) is a single scripting tool to provision using iLO RESTful API to discover and deploy servers
Scripting Tools for Windows PowerShell.
Learn more at
and
.
.
HPE OneView Standard can be used for inventory, health monitoring, alerting, and reporting without additional fees. It can mo
multiple HPE server generations. The user interface is similar to the HPE OneView Advanced version, but the softwarefunctionality is not available. Learn more at
.
Ideal for environments already using HPE SIM, it allows you to monitor the health of your HPE ProLiant Servers and HPE Integr
Servers. Also provides you with basic support for non-HPE servers. HPE SIM also integrates with Smart
This product is covered by a global limited warranty and supported by HPE Services and
Enterprise Authorized Channel Partners resellers. Hardware diagnostic support and repair is available for three years from da
purchase. Support for software and initial setup is available for 90 days from date o
are available through HPE Pointnext operational services or customized service agreements. Hard drives have either a one year
three year warranty; refer to the specific hard drive QuickSpecs for details.
NOTE: Server Warranty includes 3-Year Parts, 3-Year Labor, 3-
Mandatory CSR
Customers may choose to have Hewlett Packard Enterprise
regarding worldwide limited warranty and technical support is available at:
.
Page
QuickSpecs
HPE ProLiant DL360 Gen10 Server
Standard Features
17
Security
• Chassis Intrusion detection option
• UEFI Secure Boot and Secure Start support
• Immutable Silicon Root of Trust
• FIPS 140-2 validation
• Common Criteria certification
• Configurable for PCI DSS compliance
• Advanced Encryption Standard (AES) and Triple Data Encryption Standard (3DES) on browser
• Support for Commercial National Security Algorithms (CNSA)
• iLO Security Modes
• Granular control over iLO interfaces
• Smart card (PIV/CAC) and Kerberos based 2-factor Authentication
• Tamper-free updates – components digitally signed and verified
• Secure Recovery – recover critical firmware to known good state on detection of compromised FW
• Ability to rollback firmware
• Secure erase of NAND
• TPM (Trusted Platform Module) 1.2 option
• TPM (Trusted Platform Module) 2.0 option
• Bezel Locking Kit
Page
QuickSpecs
HPE ProLiant DL360 Gen10 Server
Optional Features
18
Server Management
udes
user collaboration, console record and replay, and
based and scripted virtual media and virtual folders. You can also activate the enhanced security and power management
functionality. Learn more about HPE iLO Advanced at http://www.hpe.com/servers/iloadvanced.
HPE OneView Advanced
g,
ased
for managing Gen8, Gen9 and Gen10 servers. To learn more visit http://www.hpe.com/info/oneview.
HPE InfoSight for Servers
InfoSight with the health and performance monitoring of
Active Health System (AHS) and iLO to optimize performance and predict and prevent problems. The end result is an intelligent
nce by predicting and preventing the infrastructure
Learn more at https://www.hpe.com/servers/infosight
HPE Insight Cluster Management Utility (CMU)
management framework that includes software for the centralized
provisioning, management and monitoring of nodes and infrastructure. Learn more at http://www.hpe.com/info/cmu.
Accelerator and GPGPU Information
Hewlett Packard Enterprise supports various accelerators on select HPE Proliant servers to support different workloads. The
performance computing, large data
U
ng maximum reliability and tight integration with system monitoring and management tools such as HPE
Rack and Power Infrastructure
and business grow. We’ve reinvented our
er words,
t the most out of your IT equipment. As an industry leader,
is uniquely positioned to address the key concerns of power, cooling, cable management and system
r room or today’s modern data center with enhanced airflow and
coded outlets and
s include options for remote
to
HPE Rack and Power Infrastructure.
HPE iLO Advanced
HPE iLO Advanced licenses offer smart remote functionality without compromise, for all HPE ProLiant servers. The license incl
the full integrated remote console, virtual keyboard, video, and mouse (KVM), multiGUI-
HPE OneView brings a new level of automation to infrastructure management by taking a template driven approach to provisionin
updating, and integrating compute, storage, and networking infrastructure. It provides full-featured licenses which can be purch
HPE InfoSight for Servers combines the cloud-based machine learning of
environment that modernizes IT operations and enhances the support experie
issues that lead to application disruptions, wasted IT staff time and missed business opportunities.
HPE Insight Cluster Management Utility is a HyperScale
accelerators enable seamless integration of GPU computing with HPE ProLiant servers for highcenter graphics, deep learning and virtual desktop deployments. These accelerators deliver all of the standard benefits of GP
computing while enabli
Insight Cluster Management Utility.
The story may end with servers, but it starts with the foundation that makes compute go –
entire portfolio of rack and power products to make IT infrastructure more secure, more practical, and more efficient. In oth
we’ve created a stronger, smarter, and simpler infrastructure to help you ge
Hewlett Packard Enterprise
access.
HPE G2 Advanced and Enterprise Racks are perfect for the serve
thermal management, flexible cable management, and a 10 year Warranty to support higher density computing.
HPE G2 PDUs offer reliable power in flexible form factors that operate at temperatures up to 60°, include colorload segments and a low-profile design for optimal access to the rack and support for dense rack environments.
HPE Uninterruptible Power Systems are cost-effective power protection for any type workload. Some UPS
management and extended runtime modules so you’re critical dense data center is covered in power outages.
HPE KVM Solutions include a console and switches designed to work with your server and IT equipment reliably. We’ve got a costeffective KVM switch for your first rack and multiple connection IP switches with remote management and security capabilities
keep your data center rack up and running.
Learn more about HPE Racks, KVM, PDUs and UPSs at
Page
QuickSpecs
HPE ProLiant DL360 Gen10 Server
Optional Features
19
One Config Simple (SCE)
technical people provide customers with initial configurations in 3 to 5 minutes.
configuration on for configuration help, or use in your existing ordering processes. If you require "custom" rack
Hewlett Packard Enterprise Customer Business Center
SCE is a guided self-service tool to help sales and nonYou may then send the
configuration or configuration for products not available in SCE, please contact
or an Authorized Partner for assistance.
Protect your business beyond warranty with HPE Pointnext Operational Service
HPE Pointnext provides a comprehensive portfolio including Advisory and Transformational, Professional, and Operational Services
to help accelerate your digital transformation. From the onset of your transformation journey, Advisory and Transformational Services
focus on designing the transformation and creating a solution roadmap. Professional Services specializes in creative configurations
with flawless and on
budget execution. Finally, operational services provides innovative new approaches
like Flexible Capacity and Datacenter Care, to keep your business at peak performance. HPE is ready to bring together all the pieces
of the puzzle for you, with an eye on the future, and make the complex simple.
Connect your devices:
products to Hewlett Packard Enterprise. Achieve up to
diagnostic accuracy and a single consolidated view of your environment. By connecting,
failure alerts, automatic call logging, and automatic parts dispatch. HPE Proactive Care Service
stomers will also benefit from proactive activities to help prevent issues and increase optimization.
E
Learn more about getting connected at http://www.hpe.com/services/getconnected.
Recommended Services
HPE Proactive Care gives customers an enhanced call experience. When your products are connected to HPE, Proactive Care helps
alized proactive reports with recommendations and advice. This Service
makes this level of coverage available as a standard service offering for your
HPE Proactive Care* with 24x7 coverage, three year Support Service
enhanced call experience. When your products are connected to HPE, Proactive Care helps
Service
rting and advice with our 24x7 coverage, four hour hardware response time when there is a
problem. This service also includes collaborative software support for Independent Software Vendors (ISVs), (Red Hat, VMWare,
HPE Proactive Care* - Next Business Day service, three year Support Service
n enhanced call experience. When your products are connected to HPE, Proactive Care helps
service
Support where an HPE authorized representative will arrive at the Customer's site during the
onsite coverage window to begin hardware maintenance service the next coverage day after the service request has been logged.
(Red Hat, VMWare, Microsoft, etc.)
of these services and receive all the deliverables.
-time implementation, and on-
Unlock all of the benefits of your technology investment by connecting your
77%1 reduction in down time, near 100%2
you will receive 24x7monitoring, preand HPE Datacenter Care Service cu
All of these benefits are already available to you with your server storage and networking products, securely connected to HP
support.
NOTE:1IDC
2
NOTE:
HPE CSC reports 2014 – 2015
HPE Proactive Care* with 6 hour call-to-repair commitment, three year Support Service
prevent problems and maintains IT stability by utilizing person
combines three years’ proactive reporting and advice with our highest level of hardware support - HPE’s 24x7, six hour hardware callto-repair. HPE is the only leading manufacturer who
most valuable servers. This service also includes collaborative software support for Independent Software Vendors (ISVs), (Re
VMWare, Microsoft, etc.) running on your HPE servers.
HPE Proactive Care gives customers an
prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice This
combines three years proactive repo
Microsoft, etc.) running on your HPE servers. https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
HPE Proactive Care gives customers a
prevent problems and maintains IT stability by utilizing personalized proactive reports with recommendations and advice. This
combines three years of Hardware
This service also includes collaborative software support for Independent Software Vendors (ISVs),
running on your HPE servers. https://www.hpe.com/h20195/v2/GetPDF.aspx/4AA3-8855ENW.pdf
NOTE: *HPE Proactive Care and HPE Proactive Care Advanced require that the customer connect their devices to make the most
Page
QuickSpecs
HPE ProLiant DL360 Gen10 Server
Service and Support
21
Other related Services
the basic hardware installation of HPE branded servers, storage devices and networking options to assist you in bringing
connect the product to a LAN as appropriate and enable remote support to allow for automatic case creation for
Windows®
or Linux).
HPE Datacenter Care service
is a
You can deploy, operate, and evolve your
PE
For more information, visit http://www.hpe.com/services/datacentercare
HPE GreenLake Flex Capacity
cy of your data center.
based payment, rapid scalability without worrying about capacity constraints.
the business (i.e., control,
d manage
the cost of IT. And, you have the option to use the public cloud when needed.
DC for Hyperscale
tailored to
their operating model.
HPE Factory Express for Servers and storage
ucts.
vices as
asset tagging, and custom packaging. HPE products supported through
des,
PAR suite, XP, rackable tape libraries and configurable network
HPE Service Credits
at is
needs, you get additional resources and specialist skills to help you maintain peak performance of your IT. Offered
HPE Education Services
staff trained making sure they have the right skills to deliver on your business outcomes. Book on a class today and
HPE Server Hardware Installation
Provides for
your new hardware into operation in a timely and professional manner.
Provides for the installation of your HPE hardware according to product specifications including options. The HPE service del
technician will
hardware failures. Installation and start up services also includes the installation of one supported operating system type (
HPE Datacenter Care helps improve IT stability and security, increase the value of IT, and enable agility and innovation. It
structured framework of repeatable, tested, and globally available services “building blocks.”
datacenter wherever you are on your IT journey. With HPE Datacenter Care, you benefit from a personalized relationship with H
via a single point of accountability for HPE and others’ products.
With HPE GreenLake Flex Capacity, you get the speed, scalability, and economics of the public cloud in the priva
Gain the advantages of the public cloud—consumptionReduce the “heavy lifting” needed to operate a data center. And retain the advantages that IT provides
security). Deliver the right user experience, choose the right technology for the business, manage privacy and compliance, an
Datacenter Care for Hyperscale is available for Service Providers and HPC customers who use a scale out approach to computing
with a high volume homogenous infrastructure and resilient architecture can take advantage of this environment support
HPE Factory Express offers configuration, customization, integration and deployment services for HPE servers and storage prod
Customers can choose how their factory solutions are built, tested, integrated, shipped and deployed.
Factory Express offers service packages for simple configuration, racking, installation, complex configuration and design ser
well as individual factory services, such as image loading,
Factory Express include a wide array of servers and storage: HPE Integrity, HPE ProLiant, HPE Apollo, HPE ProLiant Server Bla
HPE BladeSystem, HPE 9000 servers as well as the MSAxxxx3
switches.
HPE Service Credits offers flexible services and technical skills to meet your changing IT demands. With a menu of service th
tailored to suit your
as annual credits, you can plan your budgets while proactively responding to your dynamic business.
Keep your IT
learn how to get the most from your technology investment. http://www.hpe.com/ww/learn
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