HPE JG747AAE Product Data Sheet
Major Hungarian water company cuts costs
and boosts customer service by unifying
communications and collaboration
“The HP/Microsoft® Unied Communications solution integrates well
with our existing infrastructure, oers better performance than the
Avaya or Cisco solutions and will deliver a sound return on investment.
We estimate the payback time is between two and three years. It was
the best solution.”
—Csaba Hornyák, IT manager, Transdanubian Regional Waterworks Corporation (DRV)
HP customer
case study
DRV deploys an HP
end-to-end Unied
Communications
and Collaboration
solution with
Microsoft Lync
to lower costs
and improve
customer service
Industry
Utilities
Objective
Link the headquarters, a disaster recovery site
and all branch oces with a unied networking
and telecommunications solution to enhance
communications and collaboration, increase
customer service levels and reduce costs
Approach
Identify a networking solution that supports IP
telephony and integrates fully with the chosen
communications and collaboration tool
IT improvements
• Provides a reliable, high-performance networking
infrastructure, increasing network availability and
business continuity
• Oers Quality of Service (QoS), supporting enterprise
applications across the business
• Provides a highly redundant network
conguration, delivering a comprehensive
disaster recovery capability
• Supports future contact centre activities, enhancing
external customer services
Business benets
• Delivers better IT services to end-users, improving
customer satisfaction and loyalty
• Signicantly reduces the operational cost of
telecommunications and oers a payback period of
two to three years
• Oers an end-to-end, unied IP telephony and
communications and collaboration solution,
boosting productivity
• Boasts high scalability, supporting growth for the
foreseeable future
The Transdanubian Regional Waterworks Corporation
or Dunántúli Regionális Vizmű (DRV) is one of
Hungary’s largest utility companies. Based at Siófok
in the South Transdanubian region, it operates and
maintains seven ground water facilities, over 400
wells, 34 sewage works and 771 pumping stations on
behalf of the state and several local authorities. With
a daily water production capacity of 426,000 cubic
litres, DRV provides water to approximately 700,000
inhabitants and numerous industrial and agricultural
plants in 343 settlements within this extensive region.
It also supplies drainage services to 470,000 citizens
in 170 communities.
Outdated network and
ISDN dependency
The borders of Transdanubia are the River Danube
to the north and east, the River Drava and River
Mura to the south and the foothills of the Alps to the
west. Covering an area of 38,000 square kilometres
and forming almost half of the country’s landmass,
the region contains 10 counties and Lake Balaton,
the largest freshwater lake in Central Europe. DRV
provides drinking water to six of the region’s counties
and several partner companies which serve six
of the region’s main towns. The company’s head
oce contains a data centre, the main business,
human resources and technical departments
while 47 branch oces deal with local operations
across Transdanubia.
Customer
solution at
a glance
Application
Data centre operations
IP telephony
Communications and
collaboration
Hardware
• HP 4110 IP phones
• HP 4120 IP phones
• HP Networking 5800
PoE switches
• HP Networking 3100El
PoE switches
• HP Networking
MSR900 Series Multi
Service Routers
• HP Networking
MSR20-21 Multi
Service Routers
• HP Networking
MSR30-40 Multi
Service Routers
• Microsoft Lync Server
Software
• HP Intelligent
Management
Center (IMC)
• Microsoft Exchange
2010
• Microsoft Lync 2010
HP Services
• HP Technical Services
• HP Education
Care Packs
• HP Care Packs,
24/7 support
Over 10 years a heterogeneous network primarily
employing Cisco switches and routing technologies had
evolved to connect the headquarters with the branch
oces. Over recent years, this outdated network
had become progressively more unreliable leading
to availability issues while network support and
maintenance costs had escalated. A telephone system
comprising analogue and Integrated Services Digital
Network (ISDN) Basic Rate Interface (BRI) telephony
also linked the sites. The company had leased the ISDN
voice network from a telecommunications provider.
“Communications, collaboration and delivering
IT services to the 1,200 end-users in our oces,
treatment plants, engineering departments and
testing laboratories had become increasingly dicult
due to the age of our networking infrastructure,”
explains Csaba Hornyák, IT manager, Transdanubian
Regional Waterworks Corporation (DRV). “Both Local
Area Network (LAN) and Wide Area Network (WAN)
problems and general manageability issues frequently
led to internal customer service setbacks. Our network
simply didn’t oer enterprise performance, lacked
Quality of Service (QoS) and wasn’t suitable for
delivering services across our large eld of operation.”
To enhance internal and external communications
and collaboration, increase customer service
levels and reduce costs, DRV sought a unied
networking and telecommunications solution to
link headquarter operations, a secondary disaster
recovery site in Széplak and all branch oces. More
cost-eective IP telephony would replace the existing
telecommunications system.
“As our IT infrastructure already contained several
Microsoft solutions including Microsoft Oce,
Exchange, SQL Server and SharePoint, we decided to
implement the Microsoft Lync instant messaging, web
and conferencing solution,” continues Hornyák. “That
is when we heard about the HP/Microsoft Frontline
Partnership and brought HP Networking into the
solution qualication process.”
The most important networking criteria for DRV
was a full integration capability with Microsoft Lync,
high resilience and performance, sucient capacity
to support IP telephony and other applications,
and scalability to support growth. DRV conducted a
prequalication process with several networking and
IP telephony specialists including Avaya, Cisco and
HP. Delta Group, a local HP Gold Preferred Partner,
represented the multinational business during the
presales and subsequent phases of the project.
“The HP/Microsoft Unied Communications solution
integrates well with our existing infrastructure,
oers better performance than the Avaya or Cisco
solutions and will deliver a sound return on investment
(ROI). We estimate the payback time to be between
two and three years. It was the best solution,”
comments Hornyák.
End-to-end solution
Designed, tested and implemented by Delta Group,
the HP Networking solution deployed across DRV’s
head oce and secondary site comprises four
redundantly congured HP Networking 5800 core
switches and 44 HP Networking 3100El intelligent
edge switches, which deliver 528 access ports to each
site. The branch oces and other remote locations
contain an additional 83 HP Networking 3100El
intelligent edge switches. The new infrastructure has
a 10GB backbone and all switches deliver Power over
Ethernet (PoE) to support IP telephony.
The Microsoft components of this end-to-end Unied
Communications and Collaboration solution involve
providing voice capabilities to Microsoft Lync and
deploying Microsoft Exchange 2010. Microsoft Lync
Voice combines traditional IP PBX voice user features
and more exible Unied Communications alternatives
such as instant messaging. DRV users can therefore
employ their computers or desktop IP phones as their
main business communications device.
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