HPE H2XV4E, H2YV4E, H1TA3E, U7AC9E, H8EP1E Getting Started Guide
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Data sheet
HPE CS700 for VMware FW/SW Upgrade
Service
HPE Packaged Support Services
The HPE ConvergedSystem is a combination of select hardware, firmware, and software designed and tested to work together as one solution.
The HPE ConvergedSystem 700 is shipped from the factory with a fixed software stack for use in virtualized data center environments.
The HPE ConvergedSystem 700 (CS700) FW/SW Upgrade Service for HPE ConvergedSystem 700 for VMware® provides you with an upgrade
path for your HPE CS700 for VMware to the most current HPE approved FW/SW recipe—while preserving the integrity of the pretested, prebuilt
general purpose virtualization formula. The objective of this service is to ensure that your HPE CS700 has the latest supported configuration and
that all components of your solution meet necessary requirements. This service is available for customers with systems that are currently running
the previous version from the most current SW/FW recipe.
Older HPE CS700 system recipes, or recipes that have been modified without the expressed approval of HPE, may result in system instability
and increased service charges.
This service is focused on updating the HPE CS700 management and application software stack (VMware and OneView) and system firmware
(FW) to the latest supported versions. You can take advantage of the latest HPE technologies while protecting your investments in previous
versions of HPE hardware. The HPE CS700 FW/SW Upgrade Service also helps to ensure that your product is supported continually as a fully
integrated and tested solution.
HPE provides a planning session to clarify the scope and identify all prerequisites for performing the update. During the planning process, the
HPE project manager will define the prerequisites, site preparation requirements, and the development of an action plan to execute the update.
Service benefits
Improved system uptime
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Evaluation of your current environment and planning of your solution update by a skilled solution expert
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Assurance that your HPE ConvergedSystem 700 continues as a fully tested, integrated, and supported business-critical solution
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Confidence that your system has the latest version of firmware (FW) and software (SW) with the latest fixes and enhancements that have been
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approved for the HPE CS700
May contribute to improved system performance and reduced downtime due to software defects
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Delivery of the service at a mutually scheduled time convenient to your organization
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Availability of a Hewlett Packard Enterprise service specialist to answer basic questions during the delivery of this service
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Verification prior to installation that all service prerequisites are met
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This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.
Data sheet
Service feature highlights
The HPE CS700 FW/SW Upgrade Service provides the following features as detailed in the table below:
HPE will oversee Customer site update activities, including the capture of Customer-specific parameters, as well as planning and scheduling
•
needed to coordinate any installation of required products at the Customer site.
An HPE service specialist will work remotely with the Customer to plan all necessary activities, including identifying any prerequisites,
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completing the upgrade worksheet, and scheduling delivery of the onsite service at a time mutually agreed upon by HPE and the Customer.
The HPE service specialist will also determine the scope of work to be performed and evaluate if additional services are needed to meet extra
requests.
The HPE service specialist will ensure your system is fully operational and ready for you to customize for your business application based on
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the functionality test conducted prior to the update.
Table 1. Service features
Feature Delivery specifications
Page 2
Project management
Service planning
Service deployment
Customer orientation session
Service scaling
HPE will oversee Customer site update activities, including capturing Customer-specific parameters, as well as planning and
scheduling needed to coordinate any installation of required products at the Customer site.
Service planningAn HPE service specialist (in the case of an implementation service, a project manager will replace the service
specialist) will plan all the necessary activities, identify any prerequisites, and schedule the delivery of the service at a time that HPE
and the Customer mutually agree upon, which shall be during local HPE standard business hours excluding HPE holidays, unless
otherwise agreed upon by HPE. Any services provided outside of HPE standard business hours may be subject to additional charges.
The service will be delivered in three phases:
• Pre-installation planning: Before delivery, a Site Environmental Requirements document will be prepared. An HPE field delivery
specialist will work remotely with the Customer to verify that all Customer prerequisites have been met before the service begins.
• Update SAN, LAN switches, HPE BladeSystem c7000 Enclosure, HPE 3PAR storage arrays, and server firmware.
• Update, install, and configure the latest supported version of VMware software components.
• Update HPE-branded software titles as prescribed in the current software recipe.
Hewlett Packard Enterprise will run the appropriate installation verification tests required for this service.Installation verification tests (IVT)
Upon completion of the installation, the Hewlett Packard Enterprise service specialist will conduct an orientation session on product
usage and special features and will be available to answer questions, as appropriate.
The number of enclosures to be updated will drive the price of the service. The table below provides the appropriate service order
number and the corresponding number of enclosures covered.
HPE Upgrade Services (1 to 2 enclosures) HA124A1 #5YH
HPE Upgrade Services (3 to 4 enclosures) HA124A1 #5YW
HPE Upgrade Services (5 plus enclosures) HA124A1 #5YX
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.
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