Data sheet
HPE Serviceguard for Linux Implementation
Service
HPE Lifecycle Event Services
HPE Serviceguard for Linux is a specialized Hewlett Packard Enterprise product for protecting mission-critical applications from hardware and
software failures. This product allows multiple nodes to be organized into an enterprise cluster that is capable of supporting a highly available
application. With HPE Serviceguard for Linux Implementation Service, Hewlett Packard Enterprise consultants utilize time-tested processes that
provide all the variables necessary for a successful implementation of HPE Serviceguard on a Linux system. The service encompasses two stages:
analysis and planning, and implementation.
Analysis and planning
In this stage, HPE will review your computing environment for the HPE Serviceguard for Linux cluster, including hardware, software, and
applications to determine compatibility with HPE Serviceguard. HPE will provide documentation of system and/or application issues that must be
addressed and resolved prior to implementation. HPE will also conduct a planning meeting to review recommendations and help you develop the
project plan.
Implementation
In the implementation stage, HPE will install and custom configure HPE Serviceguard for Linux software, automate startup and shutdown scripts,
and perform the creation of one application package. HPE will also demonstrate functionality of the high-availability cluster through successful
completion of the agreed-upon test plan and document the cluster configuration. Operational procedures impacted by the installation of HPE
Serviceguard will also be documented. Due to the complexity of high-availability environments, HPE custom support services are highly
recommended for those who are new to the Serviceguard environment.
The following options are recommended for a basic cluster installation and configuration:
HPE Serviceguard for Linux Startup Service (Fixed Support Service)
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HPE Serviceguard for Linux Startup Service (Flex Support Service)
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Service benefits
With Hewlett Packard Enterprise technical consultants doing the analysis, planning, implementation, and configuration of the system, you can
count on:
Effective management and system utilization
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Customized design and installation
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Decreased implementation time
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This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.
Data sheet
Increased system dependability with customized documentation and knowledge transfer to your IT support personnel
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Service feature highlights
Analysis and planning
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Implementation
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Installation verification tests (IVT)
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Customer orientation session
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Table 1. Service features
Feature Delivery specifications
Page 2
Analysis and planning
Implementation
Installation verification tests (IVT)
Customer orientation session
Service limitations
During the analysis and planning process, Hewlett Packard Enterprise will:
• Evaluate the Customer's Linux system and application environments for compatibility with HPE Serviceguard
• Architect and design the high-availability implementation
• Provide documentation of system and/or application issues that must be resolved prior to implementation
• Conduct a planning meeting to review recommendations
Hewlett Packard Enterprise will install, configure, and customize HPE Serviceguard for Linux with the Customer's application, and
demonstrate functionality of the cluster through successful completion of the agreed-upon test plan.
For this activity, Hewlett Packard Enterprise will perform the agreed-upon tests described in the Test Plan and completion criteria for
the finished service implementation, including:
• Cluster tests
• Package test
• Network test
• Additional tests, which include:
– Disk mirroring
– Application tests on primary and alternate nodes
– System monitoring
– System diagnosis
– Support
– System backup
Upon completion of the installation, the Hewlett Packard Enterprise service specialist will conduct an orientation session on product
usage and special features and will be available to answer questions, as appropriate.
This service is a basic implementation, defined as:
One cluster
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Two nodes, physically installed to meet HPE Serviceguard for Linux requirements
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A non-production environment
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One-way failover
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This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.
Data sheet
One application package of NFS, or a single instance of Oracle®, or one or more applications from the Serviceguard for Linux Extensions
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Page 3
Service eligibility
Customers are eligible for the delivery of this service if they meet the following prerequisites:
To be eligible to purchase this service, the Customer must be properly licensed to use a currently supported revision of the software at the time
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the installation begins; otherwise, additional charges may be applied to bring the Customer into service eligibility.
When an existing system or environment into which a product is to be installed under the terms of this service is not covered by a current
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Hewlett Packard Enterprise service contract, a pre-installation inspection, plus additional work as needed to return the system or environment
to a supported configuration, may need to be carried out at an additional charge before the installation can be performed.
Customer responsibilities
The Customer will:
Assign a designated person from the Customer's staff who, on behalf of the Customer, will grant all approvals; provide information; ensure that
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all hardware, firmware, and software that the Hewlett Packard Enterprise service specialist will need in order to deliver this service are available
and that software products are properly licensed; and otherwise be available to assist HPE in facilitating the delivery of this service
Resolve all issues identified during the analysis and planning stage
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Install and test all appropriate applications, computer systems, and peripherals, including connectivity of the systems to any network
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infrastructure
Provide access to Customer personnel knowledgeable about the system and application environment
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Provide for timely access to technical resources at third-party software/peripheral suppliers, as necessary
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Grant Hewlett Packard Enterprise exclusive superuser-level access to systems for installation and testing
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Hewlett Packard Enterprise recommends that appropriate Customer personnel attend an HPE Serviceguard course prior to implementation
service delivery.
General provisions/Other exclusions
Hewlett Packard Enterprise reserves the right to charge, on a time and materials basis, for any additional work over and above the service
package pricing that may result from work required to address service prerequisites or other requirements that are not met by the Customer.
Hewlett Packard Enterprise reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery
within 90 days of purchase.
Hewlett Packard Enterprise’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HPE, as well as the
accuracy and completeness of any information and data the Customer provides to HPE.
Travel charges may apply; please consult your local office.
Activities such as, but not limited to, the following are excluded from this service:
Service deployment on hardware not covered by a Hewlett Packard Enterprise warranty or service maintenance contract
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Service deployment on hardware covered by a third-party maintenance contract
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Services that, in the opinion of Hewlett Packard Enterprise, are required due to unauthorized attempts by non-HPE personnel to install, repair,
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maintain, or modify hardware, firmware, or software
Service required due to causes external to the Hewlett Packard Enterprise maintained hardware or software
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This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet, or, if applicable, the Customer’s purchase agreement with Hewlett
Packard Enterprise.
Data sheet
Any services not clearly specified in this document
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Ordering information
Contact your local Hewlett Packard Enterprise representative to order the HPE Serviceguard for Linux Implementation Service, using the
following product numbers:
UW811E for HPE Serviceguard for Linux Implementation Service (Fixed Support Service)
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HA115A1#5SW for HPE Serviceguard for Linux Implementation Service (Flex Support Service)
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Related services
HA332A1for HPE Serviceguard Audit Service (upfront)
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HA332AE for HPE Serviceguard Audit Service (per event)
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HA332AC for HPE Serviceguard Audit Service (contractual)
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HA132A1 for HPE Serviceguard Implementation Service - Custom (upfront)
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HA132AE for HPE Serviceguard Implementation Service - Custom (per event)
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U7J40E for HPE Serviceguard for Linux Startup Service (Fixed Support Service)
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HA124A1#5U5 for HPE Serviceguard for Linux Startup Service (Flex Support Service)
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For more information
For more information on Hewlett Packard Enterprise support services, contact any of our worldwide sales offices or visit the following website:
www.hpe.com/services/support
www.hpe.com/services/lifecycleevent
© Copyright 2012, 2016 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without
notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard
Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
This data sheet is governed by the Hewlett Packard Enterprise current standard sales terms, which include the supplemental data sheet,
or, if applicable, the Customer’s purchase agreement with Hewlett Packard Enterprise.
Oracle is a registered trademark of Oracle and/or its affiliates.
4AA0-6814ENW, September 2016, Rev. 2
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