HP StoreOnce Backup System Health Check
Service
HP Services
Technical data
HP StoreOnce Backup System Health Check Service provides an assessment of system conguration, capacity, and
supportability for up to two HP StoreOnce Backup Systems. The assessment results will help you to improve the
utilization of your storage systems and identify areas of potential concern before they impact your backup system’s
availability or performance. The assessment information is compared to HP best practices, and HP provides your
organization with a summary report that includes recommendations to help you improve the availability and
management of your storage systems. The HP specialist will examine several key conguration and performance
indicators. This service does not include performance analysis, testing, or modeling.
Service benets
• Presents results in a meaningful, relevant format to help you improve your HP StoreOnce Backup System usage
• Identies potential issues before they can aect your business operations
• Facilitates improvements in storage system management by comparing your system’s current state with
recommended HP best practices
• Requires no downtime for your HP StoreOnce Backup System
• Allows your IT resources to stay focused on their core tasks and priorities
• Reduces business risk and project costs by accessing HP specialists
• Simplies IT operational procedures by leveraging HP best practices
Service feature highlights
• Planning and preparation
• Data gathering
• Analysis and report generation
• Report presentation
Service features
Table 1. Service features
Feature
Planning and preparation
Data gathering
Analysis and report
generation
Report presentation
Delivery specifications
The HP service specialist will:
• Discuss the process, deliverables, and schedule, and gain Customer approval
• Verify, using the predelivery checklist, that all service prerequisites have been met
The service specialist gathers relevant information about the Customer’s HP StoreOnce Backup
System from the HP data repository.
The information is analyzed and key parameters of the StoreOnce Backup System are
compared to HP best practices. HP prepares a written assessment report for the Customer with
configuration details and an executive summary highlighting findings and recommendations.
HP presents the Customer with a report of findings and recommendations, which is shared
during an interactive question-and-answer session with key members of the Customer’s IT
staff.
Service limitations
At the discretion of HP, service delivery will use a combination of remote and onsite delivery methods.
Follow-up activities to implement any recommendations are not included but may be obtained in a separate HP
Services engagement for an additional fee.
Unless specied in this document or in a separate Statement of Work, activities such as, but not limited to, the
following are excluded from this service:
• Service deployment on hardware not covered by an HP warranty or HP support agreement
• Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install, repair,
maintain, or modify hardware, rmware, or software
• Performance testing, analysis, or modeling; the service is limited to a predetermined set of conguration
parameters that are compared to HP best practices
• Assessment of more than two HP StoreOnce Backup Systems; additional storage systems can be accommodated by
ordering multiple instances of this service
• Assessment of the Customer’s SAN environment; SAN assessment is available as a separate service
• Assessment of the Customer’s host and application environment, including the backup application; host and
application assessments are available as separate services
• Installation or conguration of any hardware or software products
• Loading, management, migration, or manipulation of the Customer’s production data; the service is limited to
analysis of the Customer’s HP StoreOnce Backup System conguration data
• Operational testing of applications or troubleshooting of interconnectivity, network compatibility, or other
problems
• A site inspection, such as a comprehensive analysis of the Customer facility’s power, cooling and humidity, airborne
contaminant, and vibration characteristics, or the structural capabilities of the data center’s raised oor; such
inspections are available as separate services
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HP Techno logy Serv ices are gove rned by the applica ble HP terms and cond itions of service p rovided or indica ted to Custom er at the time of p urchase.
Service eligibility
The Customer must meet the following prerequisites prior to the beginning of this service:
• The Customer’s StoreOnce Backup System must be fully operational with no support issues.
• Each instance of this service covers up to two StoreOnce Backup Systems, which are accessible by HP at the same
site or remotely.
• The Customer’s HP StoreOnce Backup System software version must be HP StoreOnce D2D 3.3.1 or later.
• The Customer must install the HP StoreOnce Replication Manager 2.1 or later in their network environment. The
Customer must populate the backup systems to be assessed in the Replication Manager.
• The StoreOnce Backup Systems must contain at least two complete cycles of backup data to enable HP to provide
relevant historical information.
Customer responsibilities
The Customer will:
• Perform other reasonable activities to help HP identify or resolve problems, as requested by HP
• Assign a designated person from the Customer’s sta who, on behalf of the Customer, will grant all approvals,
provide information, and otherwise be available to assist HP in facilitating the delivery of this service
• Complete and return the prerequisite HP predelivery checklist to the service specialist, including system
conguration information and backup software information, as necessary
• Ensure that all service prerequisites as identied in the ‘Service eligibility’ section have been met
• Contact an HP service specialist within 90 days of date of purchase to schedule the delivery of the service
• Adhere to licensing terms and conditions regarding the use of any HP service tools used to facilitate the delivery of
this service, if applicable
• Be responsible for all data backup and restore operations
• Work with HP to schedule a discussion of the assessment report within four weeks after HP completes the data
collection
General provisions/Other exclusions
• HP reserves the right to re-price this service if the Customer does not schedule and provide for subsequent delivery
within 90 days of purchase.
• HP reserves the right to charge, on a time and materials basis, for any additional work over and above the service
package pricing that may result from work required to address service prerequisites or other requirements that are
not met by the Customer.
• HP’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HP, as well as
the accuracy and completeness of any information and data the Customer provides to HP.
• Any services provided outside of HP standard business hours may be subject to additional charges.
• Portions of the service are delivered remotely or onsite, at HP’s discretion.
• This service does not include any remedial or corrective activity, conguration changes, rmware or patch
installation, or detailed performance or capacity recommendations.
• Travel charges may apply; please consult your local oice
HP Techno logy Serv ices are gove rned by the applica ble HP terms and cond itions of service p rovided or indica ted to Custom er at the time of p urchase.
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Activities such as, but not limited to, the following are excluded from this service:
• Any services not clearly specied in this document
• Service deployment on hardware not covered by an HP warranty or service maintenance contract
Ordering information
To order the HP StoreOnce Backup System Health Check Service, please contact an HP sales representative or
authorized HP channel partner and reference the following product numbers:
• HM006A1 for congurable HP Care Pack service
• HM006AE for HP Per Event service
• HM006AC for HP Contractual service
For more information
For more information on HP Services, contact any of our worldwide sales oices or visit our website at:
www.hp.com/services
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© Copyr ight 2012-2013 Hewlet t-Packard D evelopmen t Company, L. P. The info rmation con tained her ein is subjec t to change wi thout
notice. The on ly warranti es for HP prod ucts and se rvices are set for th in the express wa rranty statements accompan ying such
products a nd service s. Nothing h erein shou ld be constru ed as constit uting an add itional warrant y or conditi on, express or imp lied, in
fact o r in law. HP shall not be liable for techn ical or editorial errors or omis sions contained h erein.
HP Techno logy Serv ices are gove rned by the applica ble HP terms and cond itions of service p rovided or indica ted to Custom er at the
time of p urchase.
4AA 4-3821EEE, Created Oc tober 2012; Updat ed March 2013, Rev. 1
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