CIBIL boosts customer
Case Study
Objective
Enhance IT infrastructure with fast,
flexible system that could meet the
demands of business growth
Approach
Defined requirements and reviewed
possible solutions from several vendors
IT Matters
• Increased response time by a factor of
more than three. Each report is now
delivered within one to one and half
seconds, reduced from three to five
seconds previously
• Doubled overall processing capacity
• Cut server rack space in data centre by
80 per cent, reducing hosting costs
• Reduced server power usage by
55 per cent
Business Matters
• Increased revenue due to processing
50 per cent more transactions, up
from 10 million to 15 million reports
each day
• Reduced Total Cost of Ownership
(TCO), with savings in hosting, power
and sta time
experience by
doubling IT
performance
HPE servers and 3PAR StoreServ storage provide
high performance to handle future growth
Credit Information Bureau
(India) Limited needed a fast,
flexible system to enhance its
IT infrastructure and improve
customer experience and
delight. It chose a solution
based on HPE Integrity blade
servers and 3PAR StoreServ,
which has doubled overall
performance – directly
leading to an increase
in customer experience.
The new system was cost
eective due to its compact
size and lower energy usage.
Challenge
Performance increase needed
Today’s financial systems are built on credit,
both for businesses and consumers. Credit
reference agencies play an essential part
in these systems, providing fast, accurate
information to loan providers.
These agencies collect and manage records
of consumers’ financial status from banks
and other lenders. They use this information
to create credit reports and scores, which
they then provide to lenders to help them
evaluate applications for loans.
This is a high volume business, and agencies
need a fast, reliable IT infrastructure. Credit
Information Bureau (India) Limited (CIBIL),
that delivers millions of reports every day,
recently realised its existing systems were
starting to show their age.
Case study
Credit Information
Bureau (India)
Limited
“Our database size and business volumes are increasing day by day, and the
Hewlett Packard Enterprise system gives us the performance we require to
support our existing and future growth.”
– A Shiju Rawther, AVP & Head - IT Infrastructure, Credit Information Bureau (India) Limited
Industry
Financial services
Page 2
A Shiju Raw ther, AVP & Head
- IT Infras tructure, Credit
Information Bureau (India)
Limited
CIBIL has a policy of a hardware refresh
every five years, and its infrastructure had
completed this life span and was due for
replacement. The existing hardware was also
not giving the performance it needed for
its business.
In fact, the existing hardware solution
had been designed five years to support
business volumes at that point in time.
CIBIL’s revenue is proportional to the
number of requests for reports that it can
fulfil, and the IT infrastructure was not able
to deliver the required number of reports –
which was holding back the growth of the
company and directly impacting its income.
As well as meeting its immediate needs,
CIBIL needed a solution that would be
flexible and scalable enough to handle
its predicted business growth for the next
five years.
CIBIL defined the requirements of what
it needed in the new infrastructure and
reviewed proposals from several companies,
including IBM, before choosing a solution
from HP.
Solution
Flexible and scalable
The solution is based around HPE Integrity
BL890c i4 Blade Servers in an HPE ProLiant
BladeSystem c7000 Enclosure. Storage is
provided by HPE 3PAR StoreServ 7400, and
the system also includes an HPE Storage
SAN Switch 8/80. Software in the solution
includes HPE Systems Insight Manager
(SIM), and HPE provides its Datacenter Care
support service.
To maximise availability, there are two
systems: the main production solution in a
hosted data centre, and a second, redundant
system that runs at a disaster recovery site.
“We chose HPE partly because we were
already working with HP-UX, the HPE
version of UNIX®, and we didn’t want to have
to migrate from that,” says Rawther, AVP
& Head - IT Infrastructure of CIBIL. “Also,
when we evaluated storage, we felt that
3PAR had the best technology in the market,
and would be able to give us the maximum
throughput in our system.”
HPE has designed a flexible solution, which
can be expanded if required to add more
capacity and performance. It has provided a
roadmap for the next five to ten years, giving
confidence that the business can expand
and the IT system will respond.
Case study
Credit Information
Bureau (India)
Limited
Industry
Financial services
Page 3
The HPE infrastructure is used to run
Informix and Oracle databases, which hold
consumers’ financial information, and to
provide credit reports. This is the core
of CIBIL’s business, so the HPE system is
mission-critical. Any problems with the HPE
solution would mean that it is unable to
provide reports to its customers.
Benefit
Performance boost
The main benefit of the new solution is
improved performance – and processing
capacity has increased by 386 per cent. This
is vital, because the system’s throughput
directly contributes to how many reports per
day can be generated, and hence the income
of the business.
Now, the HPE system has cut the response
time to deliver a report from the previous
three to five seconds, to only one or one
and a half seconds. This has doubled overall
throughput and the quantity of reports
that can be delivered. So far, the number
of reports generated per day has grown
significantly, with a corresponding increase
in revenue.
The blade servers provide high processing
density, and have enabled a reduction in
the physical space required by 80 per cent
– from two full racks to less than half a rack.
As CIBIL pays for hosting in co-location,
this has a direct impact on operating
expenditure. Power consumption has also
been cut by 55 per cent, which has helped
dramatically reduce the running costs of
the infrastructure.
Taking all of these factors together, the Total
Cost of Ownership of the IT infrastructure
has been reduced.
Easier to manage
To help manage its system, CIBIL uses HPE
Systems Insight Manager (SIM) software.
HPE Virtual Connect Flex-10 technology
has also helped to save time, and means
that servers can be provisioned faster
when required.
Manageability has much improved, and it is
easier now to administer all of the servers
with the single console provided by SIM.
This provides a simple to use graphic-based
interface to control the system, saving
time, and helping the IT team to be more
productive.
Proactive support
HPE Technology Services (TS) helped
to design the solution, and handled the
migration of its data to the new system,
which totalled more than 50TB. Rawther
says, “HPE TS was very hands-on, and all
the data was migrated seamlessly – HPE TS
did a fantastic job.”
Case study
Credit Information
Industry
Financial services
Bureau (India)
Limited
Customer at a glance
Application
Informix
Oracle
Hardware
• HPE Integrity BL890c i4 Blade Server
• HPE BladeSystem c7000 Enclosure
• HPE Virtual Connect Flex-10 and
Virtual Connect for SAN
• HPE 3PAR StoreServ 7400
• HPE Storage SAN Switch 8/80
Software
• HPE Systems Insight Manager (SIM)
• HP-UX
HPE services
• HPE Datacenter Care
“HPE Technology Services was very hands-on, and all the
data was migrated seamlessly – HPE TS did a fantastic job.”
– A Shiju Rawther, AVP & Head - IT Infrastructure, Credit Information Bureau (India) Limited
“The system is designed for high availability,
because our revenue depends directly on
being able to deliver credit reports reliably
and promptly, and we have ensured that any
major downtime will not exceed an absolute
maximum of six hours,” says Rawther. “We
have the databases running on our main
system, and also on a second system at a
disaster recovery location.”
Support is provided through HPE
Datacenter Care service, and Rawther
comments, “It’s an excellent service, and has
helped us minimise the downtime of the
data centre. HPE provides proactive
support, and last year this helped us
achieve 99.99 per cent uptime.”
HPE remotely monitors the 3PAR storage,
and analyses its performance. This means
that it can be proactive if there are any
issues developing with the storage, and
can act to head o any potential failures.
Rawther comments, “This helps with risk
minimisation: if there is a problem and my
monitoring team miss it, I know that the HPE
back-end team will catch it.
“Our database size is increasing day by
day, and the HPE system gives us the
performance we need to respond, both now
and in the future,” concludes Rawther.
Learn more at
hpe.com/3par
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4AA5-8004EEW, March 2017, Rev. 1
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