HPE AM380A Getting Started Guide
Data sheet
HPE Asset Recovery Services
HPE Lifecycle Event Services
HPE Asset Recovery Services (ARS) help businesses intelligently manage the risks and financial considerations associated with eectively
handling surplus IT equipment.
The Asset Recovery Services include collecting, inventorying, transporting, sorting, and processing your IT products for recycling or remarketing.
Once decommissioned and staged, an inventory bill of lading is created for all products destined for ARS processing. Once they are packaged
and prepared for transport, these shipment records form the basis for an ongoing documented chain of custody, helping to ensure that each
asset is properly controlled and tracked during final processing.
Processing includes inbound receipt, assessment, and sorting of inventory for remarketing or environmentally sound recycling. The ensuing steps
either prepare the assets for resale or for deconstruction into recyclable or reusable materials. All storage media are cleansed of data, and any
identification is removed from the products. If destined for resale, assets are cosmetically cleaned and tested for functionality. Products destined
for recycling are deconstructed to separate salable subcomponents or valuable metals. Metals and plastic components are then sorted for
recycling. Regardless of the final processing step, a settlement report is generated for your recordkeeping.
Service benefits
•Releasing the market value of surplus IT assets
•Out tasking complex processing by transitioning surplus equipment out of IT inventories
•Protecting sensitive and private data, facilitating compliance with local policies and industry/government regulations
•Creating reports that help your organization to meet its own audit and legal requirements
•Assisting with managing the complexities of properly handling used electronic equipment
•Having environmentally sound recycling practices
•Accommodating HPE and non-HPE devices, from the end user to the enterprise
•Having a complete turnkey program that enables your organization to remove assets from your inventory
Data sheet
Tab le 1 . Service features
Feature Delivery specifications
Page 2
Planning and preparation Hewlett Packard Enterprise receives and records Customer account information that is pertinent to the Asset Recovery
Packaging and transport With Asset Recovery Services, arrangements can be made for materials to be picked up at the Customer’s premises, or
Materials and asset processing Materials are received at the Hewlett Packard Enterprise facility, where assets are checked against the bill of lading.
Reporting and settlement Receipt reports are forwarded to designated contacts after equipment is received at a Hewlett Packard Enterprise
Services engagement. This is used to set up an ARS account with the Customer.
HPE forwards a welcome packet to the designated Customer contact, who is usually a Hewlett Packard Enterprise
representative working on the Customer’s premises. A Hewlett Packard Enterprise customer delivery specialist
establishes an introductory call with the designated Customer contact for the Asset Recovery Services project to review
specific steps and timelines related to the ARS program, as well as how to request and schedule the pickup of assets as
they become available for recover y.
the Customer may select self-shipment. If the Customer chooses to have materials picked up, as each lot of equipment
is readied for pickup, the assigned Customer contact forwards a request to Hewlett Packard Enterprise to schedule a
material pickup. The assigned Customer contact (or designated appointee) must be available at the scheduled pickup
time. Prior to asset collection, the equipment is moved by the Customer or their agent to an accessible location on the
Customer’s premises, where packaging and staging can take place. Once the logistics carrier arrives at the site, the
material is prepared for transport. A bill of lading is prepared by the logistics team and material is loaded for transport.
Any discrepancies are noted for immediate further action. Full asset details are captured, including make and model,
serial number, and asset tag. Identifying tags are removed, and remarketable units are separated. All accessible
hard drives on any material to be remarketed are wiped using industry-standard software and a three-pass wiping
process. Products destined for recycling are reviewed for components or subassemblies that have value for reuse or
resale. Non-remarketable items are shredded into remarketable commodities in a manner consistent with applicable
environmental laws and regulations.
processing facility.
Once equipment is processed, Hewlett Packard Enterprise creates a set tlement report detailing the origin, the make
model, the serial number, the asset tag, configuration, category, test results, and service proceeds of the equipment, as
well as whether the equipment was remarketed or resold. Service charges and hardware resale payments are transacted
with the Customer in accordance with regional and local regulations.
Service eligibility
•The Customer must have clear title to all equipment processed under HPE Asset Recovery Services.
Service limitations
Service activities are delivered during HPE standard business hours unless additional services have been purchased or special arrangements
have been made.
Confirmation of the execution of data sanitization processes is provided at the completion of this service. However, Hewlett Packard Enterprise assumes
no liability for any impact resulting from the availability or reconstruction of the information that previously resided on the data storage device(s).
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