HPE 880173-B21 User Manual
HPE ProLiant DL560 Gen10 Server
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots HPE server systems.
Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and
trained in recognizing hazards in products with hazardous energy levels.
Part Number: 876293-001
Published: June 2017
Edition: 1
©
Copyright 2017, Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Red Hat® is a registered trademark of Red Hat, Inc. in the United States and other countries.
Contents
Component identification........................................................................... 7
Front panel components......................................................................................................................7
Universal media bay components ............................................................................................8
Drive bay numbering.................................................................................................................8
Front panel LEDs and buttons...........................................................................................................10
Systems Insight Display LEDs................................................................................................ 11
Drives................................................................................................................................................ 14
NVMe drive components and LEDs........................................................................................14
SAS/SATA drive components and LEDs.................................................................................15
Drive guidelines...................................................................................................................... 15
Rear panel components.................................................................................................................... 16
Rear panel LEDs............................................................................................................................... 17
Power supply LEDs .......................................................................................................................... 18
Fan bay numbering............................................................................................................................18
System board components................................................................................................................19
Processor, heatsink, and socket components........................................................................ 20
DIMM slot locations................................................................................................................ 21
Drive cage backplane identification...................................................................................................22
HPE 12G SAS Expander Card port numbering.................................................................................24
Riser components..............................................................................................................................25
Setup...........................................................................................................30
HPE support services........................................................................................................................30
Setup overview..................................................................................................................................30
Operational requirements....................................................................................................... 30
Server warnings and cautions................................................................................................ 32
Rack warnings........................................................................................................................ 33
Electrostatic discharge............................................................................................................33
Server box contents................................................................................................................34
Installing hardware options ....................................................................................................34
Installing the server into the rack............................................................................................34
Configuring the server............................................................................................................ 36
Operating system....................................................................................................................36
Registering the server.............................................................................................................37
Operations..................................................................................................38
Powering up the server......................................................................................................................38
Power down the server .....................................................................................................................38
Extend the server from the rack........................................................................................................ 38
Removing the server from the rack................................................................................................... 39
Releasing the cable management arm .............................................................................................39
Accessing the Systems Insight Display.............................................................................................40
Removing the access panel.............................................................................................................. 40
Installing the access panel................................................................................................................ 41
Removing the air baffle......................................................................................................................42
Installing the air baffle........................................................................................................................43
Removing the PCIe riser cages.........................................................................................................44
Installing the primary PCIe riser cage................................................................................................45
Contents 3
Removing the fan cage......................................................................................................................46
Installing the fan cage........................................................................................................................46
Removing the processor mezzanine tray.......................................................................................... 47
Removing the 2P pass-through performance board..........................................................................48
Installing hardware options...................................................................... 49
Hewlett Packard Enterprise product QuickSpecs..............................................................................49
Installing a Systems Insight Display.................................................................................................. 49
Installing an eight-bay SFF HDD drive cage..................................................................................... 51
Installing an eight-bay NVME SSD drive cage.................................................................................. 53
Installing a two-bay NVMe SSD/six-bay SFF HDD cage...................................................................55
Installing a universal media bay........................................................................................................ 56
Installing a two-bay SFF drive cage.................................................................................................. 58
Installing a hot-plug SAS or SATA drive............................................................................................ 63
Installing an NVMe drive....................................................................................................................64
Installing an internal USB drive......................................................................................................... 66
Installing a 4-port NVMe mezzanine card..........................................................................................66
Riser and riser cage options..............................................................................................................68
Installing the secondary PCIe riser cage................................................................................ 68
Installing a tertiary PCIe cage.................................................................................................70
Installing riser board options..............................................................................................................72
Installing a riser board into the primary and secondary PCIe riser cages.............................. 73
Installing a riser board into the tertiary PCIe riser cage..........................................................74
Installing expansion board options.................................................................................................... 75
PCIe riser board slot definitions..............................................................................................75
NVMe slot definitions..............................................................................................................76
Installing an expansion board.................................................................................................77
Installing a FlexibleLOM adapter.......................................................................................................79
Processor options..............................................................................................................................80
Identifying the processor type.................................................................................................80
Installing a processor heatsink module...................................................................................81
Upgrading a processor........................................................................................................... 83
Installing a processor mezzanine tray............................................................................................... 87
Installing a 2P pass-through performance board...............................................................................88
Memory options.................................................................................................................................88
DIMM population information..................................................................................................89
HPE Smart Memory speed information.................................................................................. 89
DIMM label identification.........................................................................................................89
Installing a DIMM....................................................................................................................90
Power supply options........................................................................................................................ 91
Installing a hot-plug power supply (two power supply configuration)......................................92
Installing additional redundant hot-plug power supplies (four power supply configuration)....93
Installing the HPE 12G SAS Expander Card.....................................................................................96
Installing the Mini-SAS cable...........................................................................................................102
Installing a Smart Storage Battery...................................................................................................103
Installing a Smart Array controller................................................................................................... 104
Installing a Smart Array controller into a PCI expansion slot...........................................................105
Installing an internal microSD card..................................................................................................106
Installing an intrusion detection switch............................................................................................ 107
Installing the bezel...........................................................................................................................108
4 Contents
Cabling......................................................................................................109
Cabling overview ............................................................................................................................ 109
Power switch and Systems Insight Display module cabling............................................................ 109
HPE Smart Storage Battery cabling................................................................................................ 109
Eight-bay SFF HDD drive cage cabling........................................................................................... 110
Eight-bay NVMe SSD drive cage cabling........................................................................................ 117
Two-bay NVMe/Six-bay SFF HDD drive cage cabling.....................................................................118
Universal media bay cabling............................................................................................................120
Two-bay SFF HDD drive cage cabling............................................................................................ 121
Software and configuration utilities.......................................................122
Server mode....................................................................................................................................122
Product QuickSpecs........................................................................................................................122
Active Health System Viewer.......................................................................................................... 122
Active Health System............................................................................................................122
HPE iLO 5........................................................................................................................................123
iLO Federation......................................................................................................................123
iLO Service Port....................................................................................................................124
iLO RESTful API...................................................................................................................124
RESTful Interface Tool..........................................................................................................125
iLO Amplifier Pack................................................................................................................ 125
Intelligent Provisioning.....................................................................................................................125
Intelligent Provisioning operation..........................................................................................125
Management Security......................................................................................................................126
Scripting Toolkit for Windows and Linux..........................................................................................126
UEFI System Utilities.......................................................................................................................126
Selecting the boot mode ......................................................................................................127
Secure Boot..........................................................................................................................127
Launching the Embedded UEFI Shell ..................................................................................128
HPE Smart Storage Administrator...................................................................................................128
USB support.................................................................................................................................... 129
External USB functionality.................................................................................................... 129
Redundant ROM support.................................................................................................................129
Safety and security benefits..................................................................................................129
Keeping the system current.............................................................................................................129
Updating firmware or system ROM.......................................................................................129
Drivers.................................................................................................................................. 132
Software and firmware..........................................................................................................132
Operating system version support........................................................................................ 132
HPE Pointnext Portfolio........................................................................................................ 132
Change control and proactive notification.............................................................................133
Troubleshooting.......................................................................................134
Troubleshooting resources..............................................................................................................134
Replacing the system battery.................................................................135
Specifications.......................................................................................... 136
Environmental specifications...........................................................................................................136
Environmental specifications................................................................................................ 137
Mechanical specifications................................................................................................................137
Power supply specifications............................................................................................................ 137
HPE 800W Flex Slot Platinum Hot-plug Power Supply........................................................ 138
HPE 800W Flex Slot Titanium Plus Hot-plug Power Supply................................................ 138
HPE 800W Flex Slot Universal Hot-plug Power Supply....................................................... 139
Contents 5
HPE 800W Flex Slot -48VDC Hot-plug Power Supply......................................................... 140
HPE 1600W Flex Slot Platinum Hot Plug Power Supply...................................................... 141
Websites................................................................................................... 143
Support and other resources................................................................. 144
Accessing Hewlett Packard Enterprise Support.............................................................................. 144
Accessing updates.......................................................................................................................... 144
Customer self repair........................................................................................................................ 144
Remote support...............................................................................................................................145
Warranty information....................................................................................................................... 145
Regulatory information.................................................................................................................... 146
Documentation feedback.................................................................................................................146
6 Contents
Component identification
Front panel components
Item Description
1 Box 1 — Supported options:
• Universal media bay components on page 8
• Eight-bay SFF HDD drive cage on page 8
• Two-bay NVMe/Six-bay SFF HDD drive cage on page 9
2 Box 2 — Supported options:
• Eight-bay SFF HDD drive cage on page 8
• Eight-bay SFF NVMe drive cage on page 9
• Two-bay NVMe/Six-bay SFF HDD drive cage on page 9
3 Box 3 — Supported options:
• Eight-bay SFF HDD drive cage on page 8
• Two-bay NVMe/Six-bay SFF HDD drive cage on page 9
4 iLO Service Port (169.254.1.2)
5 Front USB 3.0 port
6 Serial number and iLO information pull tab
Component identification 7
Universal media bay components
Item Description
1 USB 2.0 port
2 Video display port
3 Optical disk drive (optional)
4 Drives (optional)
Drive bay numbering
Eight-bay SFF HDD drive cage
8 Universal media bay components
Eight-bay SFF NVMe drive cage
Two-bay NVMe/Six-bay SFF HDD drive cage
Component identification 9
Front panel LEDs and buttons
Power switch module
Systems Insight Display module (optional)
Item Description Status
1 Power On/Standby button and
system power LED
2 Health LED
1
10 Front panel LEDs and buttons
1
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing
power on sequence
Solid amber = System in standby
Off = No power present
2
Solid green = Normal
Flashing green (1 Hz/cycle per sec) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical
3
Table Continued
Item Description Status
3 NIC status LED
1
Solid green = Link to network
Flashing green (1 Hz/cycle per sec) = Network active
Off = No network activity
4 UID button/LED
1
When all four LEDs described in this table flash simultaneously, a power fault has occurred.
2
Facility power is not present, power cord is not attached, no power supplies are installed, power supply
1
failure has occurred, or the power button cable is disconnected.
3
If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the
system health status.
Systems Insight Display LEDs
The Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with the
access panel installed.
Solid blue = Activated
Flashing blue:
• 1 Hz/cycle per sec = Remote management or
firmware upgrade in progress
• 4 Hz/cycle per sec = iLO manual reboot sequence
initiated
• 8 Hz/cycle per sec = iLO manual reboot sequence
in progress
Off = Deactivated
Systems Insight Display LEDs 11
Description Status
Processor LEDs
DIMM LEDs
Fan LEDs
NIC LEDs
Power supply LEDs
PCI riser LED
Off = Normal
Amber = Failed processor
Off = Normal
Amber = Failed DIMM or configuration issue
Off = Normal
Amber = Failed fan or missing fan
Off = No link to network
Solid green = Network link
Flashing green = Network link with activity
If power is off, the front panel LED is not active. For
status, see "Rear panel LEDs on page 17."
Off = Normal
Solid amber = Power subsystem degraded, power
supply failure, or input power lost.
Off = Normal
Amber = Incorrectly installed PCI riser cage
Over temp LED
Proc DIMM Group LED
Power cap LED
When the health LED on the front panel illuminates either amber or red, the server is experiencing a health
event. For more information on the combination of these LEDs, see "Systems Insight Display combined
LED descriptions on page 12."
Off = Normal
Amber = High system temperature detected
Off = Normal
Amber = Failed DIMM or configuration issue
Off = System is in standby, or no cap is set.
Solid green = Power cap applied
Systems Insight Display combined LED descriptions
The combined illumination of the following LEDs indicates a system condition:
• Systems Insight Display LEDs
• System power LED
• Health LED
12 Systems Insight Display combined LED descriptions
Systems Insight Display
LED and color
Health
LED
System
power LED
Status
Processor (amber) Red Amber
Processor (amber) Amber Green Processor in socket X is in a pre-
DIMM (amber) Red Green One or more DIMMs have failed.
DIMM (amber) Amber Green DIMM in slot X is in a pre-failure
Over temp (amber) Amber Green The Health Driver has detected a
Over temp (amber) Red Amber The server has detected a hardware
PCI riser (amber) Red Green The PCI riser cage is not seated
One or more of the following
conditions may exist:
• Processor in socket X has failed.
• Processor X is not installed in the
socket.
• Processor X is unsupported.
• ROM detects a failed processor
during POST.
failure condition.
condition.
cautionary temperature level.
critical temperature level.
properly.
Fan (amber) Amber Green One fan has failed or has been
removed.
Fan (amber) Red Green Two or more fans have failed or been
removed.
Power supply (amber) Red Amber
Power supply (amber) Amber Green
One or more of the following
conditions may exist:
• Only one power supply is installed
and that power supply is in
standby.
• Power supply fault
• System board fault
One or more of the following
conditions may exist:
• Redundant power supply is
installed and only one power
supply is functional.
• AC power cord is not plugged into
redundant power supply.
• Redundant power supply fault
• Power supply mismatch at POST
or power supply mismatch through
hot-plug addition
Table Continued
Component identification 13
Systems Insight Display
LED and color
Power cap (off) — Amber Standby
Health
LED
System
power LED
Status
Power cap (green) — Flashing
Power cap (green) — Green Power is available.
Power cap (flashing amber) — Amber Power is not available.
IMPORTANT:
If more than one DIMM slot LED is illuminated, further troubleshooting is required. Test each bank of
DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing each DIMM in a bank with a
known working DIMM.
Drives
NVMe drive components and LEDs
Waiting for power
green
Item Description
1 Release lever
2 Activity ring
3 Do Not Remove LED
4 Request to Remove NVMe Drive button
1
Do not remove an NVMe SSD from the drive bay while the Do Not Remove button LED is flashing. The Do
Not Remove button LED flashes to indicate the device is still in use. Removal of the NVMe SSD before the
device has completed and ceased signal/traffic flow can cause loss of data.
1
14 Drives
SAS/SATA drive components and LEDs
Item Description Status
1 Locate
2 Activity ring LED
3 Do not remove LED
4 Drive status LED
• Solid blue = The drive is being identified by a host
application.
• Flashing blue = The drive carrier firmware is being
updated or requires an update.
• Rotating green = Drive activity.
• Off = No drive activity.
• Solid white = Do not remove the drive. Removing
the drive causes one or more of the logical drives to
fail.
• Off = Removing the drive does not cause a logical
drive to fail.
• Solid green = The drive is a member of one or more
logical drives.
• Flashing green = The drive is rebuilding or
performing a RAID migration, strip size migration,
capacity expansion, or logical drive extension, or is
erasing.
• Flashing amber/green = The drive is a member of
one or more logical drives and predicts the drive will
fail.
• Flashing amber = The drive is not configured and
predicts the drive will fail.
• Solid amber = The drive has failed.
• Off = The drive is not configured by a RAID
controller.
Drive guidelines
CAUTION:
Do not remove an NVMe SSD from the drive bay while the Do Not Remove button LED is flashing. The
Do Not Remove button LED flashes to indicate the device is still in use. Removal of the NVMe SSD
before the device has completed and ceased signal/traffic flow can cause loss of data.
Depending on the configuration, this server supports SAS, SATA, and NVMe drives.
Observe the following general guidelines:
SAS/SATA drive components and LEDs 15
• For drive numbering, see "Drive bay numbering on page 8."
• The NVMe SSD is a PCIe bus device. A device attached to a PCIe bus cannot be removed without
allowing the device and bus to complete and cease the signal/traffic flow.
• The system automatically sets all device numbers.
• If only one hard drive is used, install it in the bay with the lowest device number.
• Drives should be the same capacity to provide the greatest storage space efficiency when drives are
grouped into the same drive array.
Rear panel components
Rear panel with optional tertiary riser
Item Description
1 Primary PCIe riser slots 1-3
2 Secondary PCIe riser slot bays 4-6 (Optional)
3 Tertiary PCIe riser slots 7-8 (Optional)
4 Power supply 2 (PS2)
5 Power supply 1 (PS1)
6 Serial port
7 iLO Management Port
8 Video port
9 Rear USB 2.0 ports (2)
10 Rear USB 3.0 ports (2)
11 FlexibleLOM (optional)
Rear panel with optional redundant power supplies
16 Rear panel components
Item Description
1 Primary PCIe riser slots 1-3
2 Secondary PCIe riser slot bays 4-6 (Optional)
3 Power supply 4 (PS4, optional)
4 Power supply 2 (PS2)
5 Power supply 3 (PS3, optional)
6 Power supply 1 (PS1)
7 Serial port
8 iLO Management Port
9 Video port
10 Rear USB 2.0 ports (2)
11 Rear USB 3.0 ports (2)
12 FlexibleLOM (optional)
Rear panel LEDs
Item Description Status
1 Link LED
2 Activity LED
3 UID LED
Off = No network link
Green = Network link
Off = No network activity
Solid green = Link to network
Flashing green = Network activity
Off = Deactivated
Solid blue = Activated
Flashing blue = System being
managed remotely
Rear panel LEDs 17
Power supply LEDs
The power supply LED is located on each power supply.
LED Status Description
Off System is off or power supply has failed.
Solid Green Normal
Fan bay numbering
18 Power supply LEDs
System board components
Item Description
1 FlexibleLOM connector
2 Primary PCIe riser connector (processor 1 required)
3 x4 SATA port 1
4 x4 SATA port 2
5 Upper processor mezzanine connector — Power (2)
6 Upper processor mezzanine connector — Signals (2)
7 USB 3.0 (2)
8 x1 SATA port
9 x1 SATA port/optical port
X System maintenance switch
10 Front USB 3.0 connector
Table Continued
System board components 19
Item Description
11 Fan connectors (6)
12 Front power switch connector
13 Reserved (6)
14 Drive backplane power connectors (3)
15 HPE Smart Storage Battery connector 1 (system board)
16 Optional 2SFF HDD x1 SATA board sideband connector
17 HPE Smart Storage Battery connector 2 (processor mezzanine board)
18 Intrusion detection switch connector
19 Universal media bay USB/Display port connector
20 Optional power supply connectors (PS3, PS4)
21 Standard power supply connectors (PS1, PS2)
22 Flexible Smart Array connector
23 Secondary PCIe riser connector (processor 2 required)
24 System battery
25 Tertiary PCIe riser connector (processor 2 required)
26 TPM connector
27 microSD card slot
28 Reserved (2)
Processor, heatsink, and socket components
20 Processor, heatsink, and socket components
Item Description
1 Heatsink nuts
2 Processor frame
3 Pin 1 indicator
4 Heatsink latch
5 Alignment post
1
Symbol also on the processor and frame.
DIMM slot locations
DIMM slots are numbered sequentially (1 through 12) for each processor on the system and mezzanine
boards.
For specific DIMM population information, see the DIMM population guidelines on the Hewlett Packard
Enterprise website (http://www.hpe.com/docs/memory-population-rules).
System board DIMM slots
1
DIMM slot locations 21
Processor mezzanine board DIMM slots
Drive cage backplane identification
Eight-bay SFF HDD drive cage backplane
22 Drive cage backplane identification
Eight-bay SFF NVMe SSD drive cage backplane
Two-bay NVMe/Six-bay SFF HDD drive cage backplane
Component identification 23
Two-bay SFF drive cage backplane
HPE 12G SAS Expander Card port numbering
24 HPE 12G SAS Expander Card port numbering
Riser components
4-port Slimline riser
Item Description
1–4 x8 Slimline NVMe connectors
Three-slot riser (three x8 slots)
Item Description
1 x8 Slimline NVMe connector
2–4 x8 PCIe slots
Riser components 25
M.2 three-slot riser
Item Description
1 GPU cable connector
2 M.2 SSD drive connectors
1
3 x8 PCIe slot
4 x16 PCIe slot
5 x8 PCIe slot
1
The riser supports installation of a second M.2 SSD drive on the reverse side.
Three-slot riser (2 x8 and 1 x16 slots)
26 Component identification
Item Description
1 GPU cable connector
2 x8 PCIe slot
3 x16 PCIe slot
4 x8 PCIe slot
Two-slot GPU riser
Item Description
1 GPU cable connector
2 x16 PCIe slot
3 x16 PCIe slot
Two-slot x8 riser (tertiary)
Component identification 27
Item Description
1 x8 PCIe slot
2 x8 PCIe slot
x8 riser (tertiary)
Item Description
1 x8 PCIe slot
2 x8 Slimline NVMe connector
Dual Slimline riser (tertiary)
28 Component identification
Item Description
1 x8 Slimline NVMe connector
2 x8 Slimline NVMe connector
Component identification 29
Setup
HPE support services
Delivered by experienced, certified engineers, HPE support services help you keep your servers up and
running with support packages tailored specifically for HPE ProLiant systems. HPE support services let you
integrate both hardware and software support into a single package. A number of service level options are
available to meet your business and IT needs.
HPE support services offer upgraded service levels to expand the standard product warranty with easy-tobuy, easy-to-use support packages that will help you make the most of your server investments. Some of the
HPE support services for hardware, software or both are:
• Foundation Care – Keep systems running.
◦ 6-Hour Call-to-Repair
◦ 4-Hour 24x7
◦ Next Business Day
• Proactive Care – Help prevent service incidents and get you to technical experts when there is one.
◦ 6-Hour Call-to-Repair
◦ 4-Hour 24x7
◦ Next Business Day
• Startup and implementation services for both hardware and software
• HPE Education Services – Help train your IT staff.
For more information on HPE support services, see the
Setup overview
Procedure
1. Review the operational requirements for the server (Operational requirements on page 30).
2. Read the following safety notices, warnings, and cautions:
• Server warnings and cautions (Server warnings and cautions on page 32)
• Rack warnings (Rack warnings on page 33)
• Electrostatic discharge (Electrostatic discharge on page 33)
3. Verify the contents in the server box (Server box contents on page 34).
4. Install hardware options (Installing hardware options on page 49).
5. Install the server into a rack (Installing the server into the rack on page 34).
6. Configure the server (Configuring the server on page 36).
7. Install or deploy an operating system (Operating system on page 36).
8. Register your server (Registering the server on page 37).
Operational requirements
Space and airflow requirements
Hewlett Packard Enterprise website.
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
30 Setup
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