This document is for the person who installs, administers, and troubleshoots servers and storage
systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels.
Part Number: 870691-001
Published: September 2017
Edition: 1
Copyright 2017 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
microSD is a trademark or a registered trademark of SD-3D in the United States, other countries of both.
Microsoft®, Windows®, and Windows Server® are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Red Hat® Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other countries.
VMware® ESXi™ and VMware vSphere® are registered trademarks or trademarks of VMware, Inc. in the
United States and/or other jurisdictions.
This chapter describes the external and internal server features and components.
Front panel components
ItemDescription
1iLO Service Port
2USB 3.0 ports (2)
3Box 1
4Half-height media bay 1 (for SAS LTO tape drive option or USB RDX drive option)
5Half-height media bay 2 (for USB RDX drive option)
6Optical drive bay (for slim-type SATA optical drive option)
7Serial number/iLO information pull tab
8Box 21,
8 Component identification
1
2
2
2
3
Table Continued
ItemDescription
9Box 3
10Front bezel lock
1
All three boxes support LFF and SFF drive cage options. Mixing LFF and SFF drives in the same server is not supported.
2
The media drive options are only supported in box 1.
3
In SFF models, box 2 supports the 8 NVMe SSD Express Bay enablement option.
1
Serial number/iLO information pull tab
The serial number/iLO information pull tab is double-sided. One side shows the server serial number and the
customer asset tag label. The other side shows the default iLO account information and QR code label.
Use a mobile device to scan the QR code label to display the server mobile product page (http://www.hpe.com/qref/ml350gen10). This page contains links to server setup information, spare part numbers,
QuickSpecs, troubleshooting resources, and other useful product links.
Front panel LEDs and buttons
Serial number/iLO information pull tab9
ItemDescriptionStatus
1UID button/LED
1
Solid blue = Activated
Flashing blue:
•1 flash per sec = Remote management or
firmware upgrade in progress
•4 flashes per sec = iLO manual reboot sequence
initiated
•8 flashes per sec = iLO manual reboot sequence
in progress
Off = Deactivated
2
NIC status LED
1
Solid green = Linked to network
Flashing green (1 flash per sec) = Network active
Off = No network activity
3
Health LED
1
Solid green = Normal
Flashing green (1 flash per sec) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 flash per sec) = System critical
4
Power On/Standby button and
system power LED
1
Solid green = System on and normal operation
Flashing green (1 flash per sec) = Performing power-
2
2
on sequence
Solid amber = System in standby
Off = No power present
1
When all four LEDs described in this table flash simultaneously, a power fault has occurred. For more information, see
3
Power fault LEDs on page 10.
2
If the health LED indicates a degraded or critical state, review the system IML or use iLO to review the system health
status.
3
Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has
occurred, or the front I/O cable is disconnected.
UID button functionality
The UID button can be used to display the HPE ProLiant Pre-boot Health Summary when the server will not
power on. For more information, see the latest HPE iLO User Guide on the Hewlett Packard Enterprise
website.
Power fault LEDs
The following table provides a list of power fault LEDs, and the subsystems that are affected. Not all power
faults are used by all servers.
10 UID button functionality
SubsystemLED behavior
System board1 flash
Processor2 flashes
Memory3 flashes
Riser board PCIe slots4 flashes
FlexibleLOM5 flashes
Removable HPE Smart Array SR Gen10 controller6 flashes
System board PCIe slots7 flashes
Power backplane or storage backplane8 flashes
Power supply9 flashes
Rear panel components
Rear panel components11
ItemDescription
1Standard power supply (non-hot-plug)
2Flexible Slot power supply 2 (hot-plug)
3Flexible Slot power supply 1 (hot-plug)
4PCIe slots 5-8 (bottom to top)
5Display port
6VGA port
7Serial port
8iLO Management Port
9NIC port 2 (1Gb)
10NIC port 1 (1Gb)
11NIC port 4 (1Gb)
12NIC port 3 (1Gb)
1
13USB 3.0 ports (2)
14PCIe slots 1-4 (bottom to top)
15Padlock eye
16Kensington security slot
1
The non-hot-plug power supply is only supported in LFF non-hot-plug drive configurations.
12 Component identification
Rear panel LEDs
ItemDescriptionStatus
1Power supply LEDsSolid green = Normal
Off = System is off or power supply has failed.
2iLO status LEDSolid green = Linked to network
Flashing green = Network active
Off = No network activity
3iLO link LEDSolid green = Network link
Off = No network link
4NIC status LEDSolid green = Linked to network
Flashing green = Network active
Off = No network activity
Table Continued
Rear panel LEDs13
ItemDescriptionStatus
5NIC link LEDSolid green = Network link
6UID LEDSolid blue = Activated
System board components
Off = No network link
Flashing blue = System being managed remotely
Off = Deactivated
ItemDescription
1Smart Array modular controller connector (AROC)
2Standard power supply connector
3Power distribution board connector
4Smart Storage Battery connector
5microSD card slot
6System battery
7Storage backup power connectors (2)
8Slot 8 PCIe3 x8 (8, 4, 1)
14 System board components
1
Table Continued
ItemDescription
9Slot 7 PCIe3 x16 (16, 8, 4, 1)
10Slot 6 PCIe3 x8 (8, 4, 1)
11Slot 5 PCIe3 x16 (16, 8, 4, 1)
1
1
1
12Fan connector 5
13Fan connector 6
14Slot 4 PCIe3 x8 (4, 1)
15Slot 3 PCIe3 x16 (16, 8, 4, 1)
2
2
16NVMe riser sideband connector for PCIe slot 3
17Slot 2 PCIe3 x8 (4, 1)
2
18NVMe riser sideband connector for PCIe slot 1
19Slot 1 PCIe3 x16 (16, 8, 4, 1)
2
20TPM connector
21Storage backup power connectors (2)
22System maintenance switch
23Power and x1 SATA port 5
24x1 SATA port 4
25Front USB cable connector
26Front I/O cable connector
27Internal USB 2.0 port
28Internal USB 3.0 port
29x4 SATA port 2
30x4 SATA port 1
31x4 SATA port 3
32Fan connector 4
33Box 3 drive power connector
Table Continued
Component identification15
ItemDescription
34Box 2 drive power connector
35Box 1 drive power connector
36Fan connector 3
37Fan connector 2
38Fan connector 1
1
The PCIe3 expansion slots 5–8 are associated with processor 2.
2
The PCIe3 expansion slots 1–4 are associated with processor 1.
System maintenance switch descriptions
PositionDefaultFunction
1
S1
Off
Off = iLO 5 security is enabled.
On = iLO 5 security is disabled.
S2Off
Off = System configuration can be changed.
On = System configuration is locked.
S3OffReserved
S4OffReserved
1
S5
Off
Off = Power-on password is enabled.
On = Power-on password is disabled.
S61, 2,
3
Off
Off = No function
On = Restore default manufacturing settings
S7Off
Off = Set default boot mode to UEFI.
On = Set default boot mode to legacy.
S8—Reserved
S9—Reserved
S10—Reserved
S11—Reserved
S12—Reserved
1
To access the redundant ROM, set S1, S5, and S6 to On.
2
When the system maintenance switch position 6 is set to the On position, the system is prepared to restore all
configuration settings to their manufacturing defaults.
3
When the system maintenance switch position 6 is set to the On position and Secure Boot is enabled, some
configurations cannot be restored. For more information, see Secure Boot on page 165.
16 System maintenance switch descriptions
PCIe slot description
ItemDescriptionDefinition
1PCI Express version
2Physical connector link widthPCIe devices communicate through a logical connection
3Negotiable link widthThese numbers correspond to the maximum link
Each PCIe version corresponds to a specific data
transfer rate between the processor and peripheral
devices. Generally, a version update corresponds to an
increase in transfer rate.
•PCIe 1.x
•PCIe 2.x
•PCIe 3.x
The PCIe technology is under constant development. For
the latest information, see the PCI-SIG website.
called an interconnect or link. At the physical level, a link
is composed of one or more lanes. The number of lanes
is written with an "×" prefix with ×16 being the largest
size in common use.
•×1
•×2
•×4
•×8
•×16
bandwidth supported by the slot.
PCIe slot description17
Processor, heatsink, and socket components
ItemDescription
1Heatsink nuts
2Processor frame
3Pin 1 indicator
1
4Heatsink latch
5Alignment post
1
Symbol also on the processor and frame.
Drives
LFF drive LED definitions
ItemDefinition
1Fault/UID (amber/blue)
2Online/Activity (green)
18 Processor, heatsink, and socket components
Online/Activity LED
(green)
Fault/UID LED (amber/
blue)
Definition
On, off, or flashingAlternating amber and
blue
On, off, or flashingSolid blueOne or both of the following conditions exist:
OnFlashing amberA predictive failure alert has been received for this
OnOffThe drive is online but is not currently active.
1 flash per secondFlashing amberDo not remove the drive. Removing the drive might
One or more of the following conditions exist:
•The drive has failed.
•A predictive failure alert has been received for this
drive.
•The drive is selected by a management
application.
•The drive is operating normally.
•The drive is selected by a management
application.
drive. Replace the drive as soon as possible.
terminate the current operation and cause data loss.
The drive is part of an array that is undergoing
capacity expansion or stripe migration, but a
predictive failure alert has been received for this
drive. To minimize the risk of data loss, do not
remove the drive until the expansion or migration is
complete.
1 flash per secondOffDo not remove the drive. Removing the drive might
terminate the current operation and cause data loss.
The drive is rebuilding, erasing, or is part of an array
that is undergoing capacity expansion or stripe
migration.
4 flashes per secondFlashing amberThe drive is active but a predictive failure alert has
been received for the drive. Replace the drive as
soon as possible.
4 flashed per secondOffThe drive is active and is operating normally.
OffSolid amberA critical fault condition has been identified for this
drive and the controller has placed it offline. Replace
the drive as soon as possible.
OffFlashing amberA predictive failure alert has been received for this
drive. Replace the drive as soon as possible.
OffOffThe drive is offline, a spare, or not configured as part
of an array.
Component identification19
SFF SmartDrive components
ItemDescriptionStatus
1Locate LED
2Activity ring LEDRotating green = Drive activity
3Drive status LEDSolid green = The drive is a member of one or more
1
Solid blue = The drive is being identified by a host
application.
Flashing blue = The drive carrier firmware is being
updated or requires an update.
Off = No drive activity
logical drives.
Flashing green = The drive is rebuilding or
performing a RAID migration, stripe size migration,
capacity expansion, or logical drive extension, or is
erasing.
Flashing amber/green = The drive is a member of
one or more logical drives and predicts the drive will
fail.
Flashing amber = The drive is not configured and
predicts the drive will fail.
Solid amber = The drive has failed.
Off = The drive is not configured by a RAID controller.
4Do not remove LEDSolid white = Do not remove the drive. Removing the
drive causes one or more of the logical drives to fail.
Off = The drive can be removed. Removing the drive
does not cause a logical drive to fail.
5Do not remove buttonPress to open the release lever.
1
The blue locate LED is behind the release lever and is visible when illuminated.
Enabling embedded chipset SATA controller support
Use the Embedded SATA Configuration option to enable embedded chipset SATA (Serial Advanced
Technology Attachment) controller support. You can select AHCI or HPE Smart Array S100i SR Gen10 SW
RAID support. Make sure that you are using the correct operating system drivers for your selected option.
20 SFF SmartDrive components
Prerequisites
•The correct operating system drivers for your selected option.
•Boot Mode is set to UEFI Mode.
Procedure
1. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration
(RBSU) > System Options > SATA Controller Options > Embedded SATA Configuration.
2. Ensure that you are using the correct ACHI or RAID system drivers for your SATA option.
3. Select a setting.
•Enable SATA AHCI Support—Enables the embedded chipset SATA controller for AHCI.
•Enable Dynamic Smart Array RAID Support—Enables the embedded chipset SATA controller for
4. Save your setting.
CAUTION:
Dynamic Smart Array is not supported when the boot mode is configured to Legacy BIOS Mode.
Enabling Dynamic Smart Array RAID results in data loss or data corruption on existing SATA drives.
Back up all drives before enabling this option.
See your operating system documentation before enabling SATA AHCI support to ensure your base
media drivers support this feature.
Dynamic Smart Array RAID.
NVMe SSD components
The NVMe SSD is a PCIe bus device. A device attached to a PCIe bus cannot be removed without allowing
the device and bus to complete and cease the signal/traffic flow.
CAUTION:
Do not remove an NVMe SSD from the drive bay while the Do not remove LED is flashing. The Do not
remove LED flashes to indicate that the device is still in use. Removing the NVMe SSD before the
device has completed and ceased signal/traffic flow can cause loss of data.
NVMe SSD components21
ItemDescriptionStatus
1Locate LED
2Activity ring LED
3Drive status LED
4Do Not Remove LED
Solid blue = The drive is being identified by a host application.
Flashing blue = The drive carrier firmware is being updated or
requires an update.
Rotating green = Drive activity
Off = No drive activity
Solid green = The drive is a member of one or more logical drives.
Flashing green = The drive is rebuilding or performing a RAID
migration, stripe size migration, capacity expansion, or logical drive
extension, or is erasing.
Flashing amber/green = The drive is a member of one or more
logical drives and predicts the drive will fail.
Flashing amber = The drive is not configured and predicts the drive
will fail.
Solid amber = The drive has failed.
Off = The drive is not configured by a RAID controller.
Solid white = Do not remove the drive. Drive must be ejected from
the PCIe bus prior to removal.
5Power LED
6Power button
7Do not remove buttonPress to open the release lever.
Drive bay numbering
Drive bay numbering depends on how the drive backplane is connected. In this server, the backplane can be
connected to the:
•Embedded Smart Array controller through the onboard SATA ports
Solid green = Do not remove the drive. Drive must be ejected from
the PCIe bus prior to removal.
Flashing green = Ejection request pending
Off = Drive has been ejected
Press to request PCIe ejection. Removal request can be denied by
the:
•RAID controller (one or more of the logical drives could fail)
•Operating system
When the backplane is connected to a storage controller, the drive bay numbering for each drive box starts at
1.
22 Drive bay numbering
When the backplane is connected to a SAS expander, all drive boxes are treated as a single box 1. This
means the drive bay numbering is continuous.
SFF drive bay numbering: Smart Array controller
Tower orientation
Rack orientation
SFF drive bay numbering: Smart Array controller23
SFF drive bay numbering: SAS expander
Tower orientation
Rack orientation
24 SFF drive bay numbering: SAS expander
NVMe drive bay numbering
Tower orientation
Rack orientation
NVMe drive bay numbering25
LFF drive bay numbering: Smart Array controller
Tower orientation
Rack orientation
Fan bay numbering
Fans 5 and 6 are preinstalled in the chassis while fans 1–4 are preinstalled in the fan cage option.
26 LFF drive bay numbering: Smart Array controller
Media device screws
There are 16 T-15 Torx screws located on the server chassis. These screws are provided as spare screws for
installing media devices.
Expansion board screws
There are T-15 Torx screws located on the underside of the PCI blank retainer. These are screws for installing
PCIe standup plug-in expansion board options.
Media device screws27
28Component identification
Setup
Optional service
Delivered by experienced, certified engineers, Hewlett Packard Enterprise support services help you keep
your servers up and running with support packages tailored specifically for HPE ProLiant systems. Hewlett
Packard Enterprise support services let you integrate both hardware and software support into a single
package. A number of service level options are available to meet your business and IT needs.
Hewlett Packard Enterprise support services offer upgraded service levels to expand the standard product
warranty with easy-to-buy, easy-to-use support packages that will help you make the most of your server
investments. Some of the Hewlett Packard Enterprise support services for hardware, software or both are:
•Foundation Care – Keep systems running.
◦6-Hour Call-to-Repair
◦4-Hour 24x7
◦Next Business Day
•Proactive Care – Help prevent service incidents and get you to technical experts when there is one.
◦6-Hour Call-to-Repair
◦4-Hour 24x7
◦Next Business Day
•Deployment service for both hardware and software
•Hewlett Packard Enterprise Education Services – Help train your IT staff.
1
The time commitment for this repair service might vary depending on the site's geographical region. For
more service information available in your site, contact your local
center.
1
1
Hewlett Packard Enterprise support
For more information on Hewlett Packard Enterprise support services, see the Hewlett Packard Enterprise
website.
Setup overview
Procedure
1. Review the operational requirements for the server.
2. Read the following safety notices, warnings, cautions:
•Server warnings and cautions
•If the tower-to-rack conversion kit is used, observe the Rack warnings and cautions on page 32.
•Electrostatic discharge
3. Review the initial server setup prerequisites.
4. Verify the server box contents.
5. Install the hardware options.
6. Select the server orientation:
•Tower orientation
•Rack orientation
Setup29
◦If the server was shipped with the tower-to-rack conversion kit, install this hardware option.
◦If the server was shipped in a rack, remove the shipping brackets.
7. Configure the server.
8. Install or deploy an operating system.
9. Register the server.
To configure arrays, see the HPE Smart Array SR Gen10 Configuration Guide at the Hewlett Packard
Enterprise website.
Operational requirements
Space and airflow requirements
To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:
•Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
•Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
•Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack or
row of racks.
Hewlett Packard Enterprise servers draw in cool air through the front door and expel warm air through the
rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to
enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the
cabinet.
CAUTION:
To prevent improper cooling and damage to the equipment, do not block the ventilation openings.
When vertical space in the rack is not filled by a server or rack component, the gaps between the components
cause changes in airflow through the rack and across the servers. Cover all gaps with blanking panels to
maintain proper airflow.
CAUTION:
Always use blanking panels to fill empty vertical spaces in the rack. This arrangement ensures proper
airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal
damage.
The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front
and rear doors that provide 64 percent open area for ventilation.
CAUTION:
When using a Compaq branded 7000 series rack, install the high airflow rack door insert (PN 327281B21 for 42U rack, PN 157847-B21 for 22U rack) to provide proper front-to-back airflow and cooling.
30 Operational requirements
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