HPE 871940-B21 User Manual
HPE Synergy 480 Gen10 Compute Module User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots the HPE Synergy
system. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels.
*876831-005*
Part Number: 876831-005
Published: March 2019
Edition: 5
©
Copyright 2017, 2019 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
Intel®, Itanium®, Pentium®, Xeon®, Intel Inside®, and the Intel Inside logo are trademarks of Intel Corporation
in the U.S. and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.
Java® and Oracle® are registered trademarks of Oracle and/or its affiliates.
UNIX® is a registered trademark of The Open Group.
Contents
Component identification........................................................................... 6
Front panel components......................................................................................................................6
Serial label pull tab information.................................................................................................6
Front panel LEDs and buttons.............................................................................................................7
Drive numbering.................................................................................................................................. 8
Hot-plug drive LED definitions.............................................................................................................9
SFF flash adapter components and LED definitions......................................................................... 10
NVMe SSD LED definitions............................................................................................................... 11
System board components................................................................................................................12
System maintenance switch................................................................................................... 13
Processor, heatsink, and socket components........................................................................ 13
Mezzanine connector definitions............................................................................................ 14
DIMM slot locations................................................................................................................ 14
DIMM label identification.........................................................................................................15
NVDIMM identification............................................................................................................ 16
NVDIMM 2D Data Matrix barcode............................................................................... 17
NVDIMM LED identification.................................................................................................... 18
NVDIMM-N LED combinations.................................................................................... 18
NVDIMM Function LED patterns..................................................................................18
Enterprise Midline USB...........................................................................................................19
LEDs.......................................................................................................................................19
Component and LED identification for HPE Synergy hardware........................................................ 20
Operations..................................................................................................21
Powering up the compute module ....................................................................................................21
Powering down the compute module ............................................................................................... 21
Removing the drive blank..................................................................................................................21
Removing the compute module.........................................................................................................22
Removing the compute module end cap...........................................................................................23
Removing the access panel.............................................................................................................. 23
Removing the DIMM baffle................................................................................................................24
Removing the front panel/drive cage assembly.................................................................................25
Installing the compute module end cap.............................................................................................26
Installing the access panel................................................................................................................ 26
Installing the DIMM baffles................................................................................................................ 27
Installing the front panel/drive cage assembly...................................................................................27
Setup...........................................................................................................29
Installation overview.......................................................................................................................... 29
Installing the compute module...........................................................................................................29
Completing the configuration.............................................................................................................30
Hardware options installation.................................................................. 31
Introduction........................................................................................................................................31
Installing SAS, SATA, or solid state drives........................................................................................ 31
Installing the SFF flash adapter option..............................................................................................32
3
Installing the M.2 SSD flash drive and adapter board....................................................................... 33
Installing the controller option............................................................................................................34
Installing mezzanine card options..................................................................................................... 35
Installing the P416ie-m Controller mezzanine option........................................................................ 36
HPE Smart Storage Battery...............................................................................................................38
HPE Smart Storage Hybrid Capacitor............................................................................................... 38
Minimum firmware versions.................................................................................................... 38
Installing the energy pack option............................................................................................ 38
Memory options.................................................................................................................................40
DIMM and NVDIMM population information........................................................................... 40
DIMM-processor compatibility................................................................................................ 40
HPE SmartMemory speed information................................................................................... 40
Installing a DIMM....................................................................................................................40
HPE 16GB NVDIMM option....................................................................................................41
Server requirements for NVDIMM support...................................................................42
Installing an NVDIMM.................................................................................................. 42
Configuring the compute module for NVDIMMs ......................................................... 43
NVDIMM sanitization................................................................................................... 44
NVDIMM relocation guidelines.....................................................................................44
Installing the processor heatsink option............................................................................................ 45
HPE Trusted Platform Module 2.0 Gen10 option.............................................................................. 47
Overview.................................................................................................................................47
HPE Trusted Platform Module 2.0 Guidelines........................................................................ 48
Installing and enabling the HPE TPM 2.0 Gen10 Kit.............................................................. 49
Installing the Trusted Platform Module board.............................................................. 49
Enabling the Trusted Platform Module.........................................................................51
Retaining the recovery key/password.......................................................................... 53
Cabling........................................................................................................54
Cabling resources..............................................................................................................................54
Energy pack option cabling............................................................................................................... 54
P416ie-m Smart Array Controller cabling.......................................................................................... 54
Removing and replacing the system battery.......................................... 56
Electrostatic discharge............................................................................. 58
Preventing electrostatic discharge.....................................................................................................58
Grounding methods to prevent electrostatic discharge..................................................................... 58
Specifications............................................................................................ 59
Compute module environmental specifications................................................................................. 59
Compute module physical specifications...........................................................................................59
Documentation and troubleshooting resources for HPE Synergy....... 60
HPE Synergy documentation............................................................................................................ 60
HPE Synergy Configuration and Compatibility Guide.............................................................60
HPE Synergy Frame Link Module User Guide....................................................................... 60
HPE OneView User Guide for HPE Synergy..........................................................................60
HPE OneView Global Dashboard...........................................................................................60
HPE Synergy Image Streamer User Guide............................................................................ 60
HPE Synergy Image Streamer GitHub................................................................................... 61
4
HPE Synergy Software Overview Guide................................................................................ 61
Best Practices for HPE Synergy Firmware and Driver Updates............................................. 61
HPE OneView Support Matrix for HPE Synergy.....................................................................61
HPE Synergy Image Streamer Support Matrix....................................................................... 61
HPE Synergy Firmware Comparison Tool ............................................................................. 61
HPE Synergy Upgrade Paths................................................................................................. 61
HPE Synergy Glossary...........................................................................................................62
HPE Synergy troubleshooting resources...........................................................................................62
Troubleshooting within HPE OneView....................................................................................62
HPE Synergy Troubleshooting Guide.....................................................................................62
Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy........................... 62
HPE OneView Help and HPE OneView API Reference......................................................... 62
HPE Synergy QuickSpecs......................................................................................................62
HPE Synergy document overview (documentation map)...................... 63
Websites..................................................................................................... 65
Support and other resources................................................................... 66
Accessing Hewlett Packard Enterprise Support................................................................................ 66
Accessing updates............................................................................................................................ 66
Customer self repair.......................................................................................................................... 67
Remote support.................................................................................................................................67
Warranty information......................................................................................................................... 67
Regulatory information...................................................................................................................... 67
Documentation feedback...................................................................................................................68
5
Component identification
2
1
2
1
2
5
6
3
4
3
4
Front panel components
Item Description
1 Drive bay 1
2 Drive bay 2
1
1
3 External USB iLO Service Port (169.254.1.2) - located behind the Serial label pull tab
4 External USB 3.0 connector (located behind the Serial label pull tab)
5 Compute module handle release latch
6 Compute module handle
1
If uFF drives (the SFF Flash Storage Adapter) are installed in the drive bays, the drive bay numbering is different. For
more information, see Drive numbering.
Serial label pull tab information
The serial label pull tab is on the front panel of the compute module. To locate the serial label pull tab, see
Front panel components. The serial label pull tab provides the following information:
• Product serial number
• HPE iLO information
• QR code to mobile documentation
6 Component identification
Front panel LEDs and buttons
1
2
3
4
Item Description Status
1 UID LED
2 Health status LED
Solid blue = Activated
Flashing blue (1 Hz/cycle per sec) = Remote
management or firmware upgrade in progress
Off = Deactivated
Solid green = Normal
Flashing green (1 Hz/cycle per sec) = iLO is rebooting.
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical
Table Continued
Component identification 7
Item Description Status
1
2
3 Mezzanine NIC status LED
4 Power On/Standby button and system
power LED
Drive numbering
Solid green= Link on any Mezzanine NIC
Flashing green= Activity on any Mezzanine NIC
Off = No link or activity on any Mezzanine NIC
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing power
on sequence
Solid amber = System in standby
Off = No power present
NOTE: If all other LEDs are off, no compute module
power is present (facility power is not present, power
cord is not attached, power supplies are not installed,
power supply failure has occurred, or the power button
cable is disconnected). If the health LED is flashing green
while the system power LED is off, the Power On/
Standby button service is initializing or an iLO reboot is
in progress.
Depending on the configuration, this compute module can support hard drives, SSDs, NVMe drives, and uFF
drives (supported in dual SFF flash adapters) in the drive bays. Depending on the device installed, the bay
number might be different.
Item Hard drive/SSD bay
numbering
uFF drive bay
numbering
NVMe drive bay
numbering
1 1 1 and 101 1
2 2 2 and 102 2
8 Component identification
Hot-plug drive LED definitions
Item LED Status Definition
1 Locate Solid blue The drive is being identified by a host application.
Flashing blue The drive carrier firmware is being updated or requires an update.
2 Activity
ring
Off No drive activity
3 Do not
remove
Off Removing the drive does not cause a logical drive to fail.
4 Drive
status
Flashing green
Rotating green Drive activity
Solid white Do not remove the drive. Removing the drive causes one or more of
the logical drives to fail.
Solid green The drive is a member of one or more logical drives.
The drive is doing one of the following:
• Rebuilding
• Performing a RAID migration
• Performing a strip size migration
• Performing a capacity expansion
• Performing a logical drive extension
• Erasing
• Spare part activation
Flashing amber/
green
Flashing amber The drive is not configured and predicts the drive will fail.
Solid amber The drive has failed.
Off The drive is not configured by a RAID controller or a spare drive.
The drive is a member of one or more logical drives and predicts the
drive will fail.
Component identification 9
SFF flash adapter components and LED definitions
Item Component Description
1 Locate • Off—Normal
• Solid blue—The drive is being identified by a host application.
• Flashing blue—The drive firmware is being updated or requires
an update.
2 uFF drive ejection latch Removes the uFF drive when released.
3 Do not remove LED • Off—OK to remove the drive. Removing the drive does not
cause a logical drive to fail.
• Solid white—Do not remove the drive. Removing the drive
causes one or more of the logical drives to fail.
4 Drive status LED • Off—The drive is not configured by a RAID controller or a spare
drive.
• Solid green—The drive is a member of one or more logical
drives.
• Flashing green (4 Hz)—The drive is operating normally and has
activity.
• Flashing green (1 Hz)—The drive is rebuilding, erasing, or
performing a RAID migration, stripe size migration, capacity
expansion, logical drive extension, or spare activation.
• Flashing amber/green (1 Hz)—The drive is a member of one or
more logical drives that predicts the drive will fail.
• Solid amber—The drive has failed.
• Flashing amber (1 Hz)—The drive is not configured and predicts
the drive will fail.
5 Adapter ejection release latch
and handle
10 Component identification
Removes the SFF flash adapter when released.
NVMe SSD LED definitions
2 3 4
5
1
The NVMe SSD is a PCIe bus device. A device attached to a PCIe bus cannot be removed without allowing
the device and bus to complete and cease the signal/traffic flow.
CAUTION: Do not remove an NVMe SSD from the drive bay while the Do not remove LED is flashing.
The Do not remove LED flashes to indicate that the device is still in use. Removing the NVMe SSD
before the device has completed and ceased signal/traffic flow can cause loss of data.
Item LED Status Definition
1 Locate Solid blue The drive is being identified by a host application.
Flashing blue The drive carrier firmware is being updated or requires an update.
2 Activity
ring
Off No drive activity
3 Drive
status
Flashing green
Flashing amber/
Flashing amber The drive is not configured and predicts the drive will fail.
Solid amber The drive has failed.
Rotating green Drive activity
Solid green The drive is a member of one or more logical drives.
The drive is doing one of the following:
• Rebuilding
• Performing a RAID migration
• Performing a stripe size migration
• Performing a capacity expansion
• Performing a logical drive extension
• Erasing
The drive is a member of one or more logical drives and predicts the
green
drive will fail.
Off The drive is not configured by a RAID controller.
4 Do not
remove
Flashing white The drive ejection request is pending.
Solid white Do not remove the drive. The drive must be ejected from the PCIe bus
prior to removal.
Component identification 11
Table Continued
Item LED Status Definition
1
2
3
4
5
6
1
2
3
4
5
6
7
8
9
10
11
12
7
8
9
10
11
12
P2
P1
M1
M2
M3
6
7
9
10
11
12
13
1 2 3 4 5
8
14
Off The drive has been ejected.
5 Power Solid green Do not remove the drive. The drive must be ejected from the PCIe bus
prior to removal.
Flashing green The drive ejection request is pending.
Off The drive has been ejected.
System board components
Item Description
1 System battery
2 Internal USB 3.0 connector
3 Processor 1 DIMM slots (12)
4 Processor 2 DIMM slots (12)
5 Energy pack option connector
6 Mezzanine connectors (M1, M2, and M3)
7 Management/power connector
8 System maintenance switch
9 External USB iLO Service Port (169.254.1.2) - located behind the Serial label pull tab
10 External USB 3.0 connector (located behind the Serial label pull tab)
11 MicroSD connector
12 Drive backplane connector
13 SATA interconnect / M.2 adapter connector
14 TPM 2.0
12 Component identification
System maintenance switch
1
3
2
5
4
Position Default Function
S1
1
Off
Off = HPE iLO security is enabled.
On = HPE iLO security is disabled.
S2 Off Reserved
S3 Off Reserved
S4 Off Reserved
S5* Off
Off = Power-on password is enabled.
On = Power-on password is disabled.
S6* Off
Off = No function
On = Reset configuration
S7 Off Reserved
S8 Off Reserved
S9
2
Off
Reserved
S10 Off Reserved
S11 Off Reserved
S12 Off Reserved
1
To access redundant ROM, set S1, S5 and S6 to On.
2
Set swtich S9 to On for GPU expansion options
Processor, heatsink, and socket components
Component identification 13
Item Description
1 Heatsink nuts
2 Processor carrier
3 Pin 1 indicator
4 Heatsink latch
5 Alignment post
1
Symbol also on the processor and frame.
1
Mezzanine connector definitions
Item Connector identification Supported card types Fabric Supported ICM bays
1 Mezzanine connector 1 (M1)* Type C and Type D 1 ICM 1 and 4
2 Mezzanine connector 2 (M2)** Type C and Type D 2 ICM 2 and 5
3 Mezzanine connector 3 (M3) Type C only 3 ICM 3 and 6
NOTE: Hewlett Packard Enterprise recommends that you install P416ie-m on mezzanine 1.
* When an NVIDIA Tesla M6 GPU FIO Adapter for HPE Synergy 480 Gen10 compute module is installed in
mezzanine connector 1, mezzanine connector 2 is not available for additional mezzanine cards.
** When installing a mezzanine option on mezzanine connector 2, processor 2 must be installed.
DIMM slot locations
DIMM slots are numbered sequentially (1 through 12) for each processor. For more information on DIMM
population rules, see the HPE website (http://www.hpe.com/docs/memory-population-rules).
The slots indicate the slot order within each channel:
• White—First slot of a channel
• Black—Second slot of a channel
14 Component identification
2
3
4
5
6
11
2
3
4
5
6
7
8
9
10
11
12
7
8
9
10
11
12
P2
P1
2
1
Ch 6
Ch 3
Ch 5 Ch 4 Ch 1 Ch 2 Ch 3
Ch 2Ch 1Ch 4Ch 5Ch 6
1 First socket channel
8GB 1Rx4 DDR4-2666P-R
8GB 1 Rx4 DDR 4-2666P -R
1 2 3 4 5 6 7
2 Second socket channel
DIMM label identification
To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps
you to use the label to locate specific information about the DIMM.
Component identification 15
Item Description Example
1 Capacity
2 Rank
3 Data width on DRAM
4 Memory generation
5 Maximum memory speed
8 GB
16 GB
32 GB
64 GB
128 GB
1R = Single rank
2R = Dual rank
4R = Quad rank
8R = Octal rank
x4 = 4-bit
x8 = 8-bit
x16 = 16-bit
PC4 = DDR4
2133 MT/s
2400 MT/s
2666 MT/s
2933 MT/s
6 CAS latency
7 DIMM type
For more information about product features, specifications, options, configurations, and compatibility, see the
HPE DDR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/
support/DDR4SmartMemoryQS).
P = CAS 15-15-15
T = CAS 17-17-17
U = CAS 20-18-18
V = CAS 19-19-19 (for RDIMM, LRDIMM)
V = CAS 22-19-19 (for 3DS TSV LRDIMM)
Y = CAS 21-21-21 (for RDIMM, LRDIMM)
Y = CAS 24-21-21 (for 3DS TSV LRDIMM)
R = RDIMM (registered)
L = LRDIMM (load reduced)
E = Unbuffered ECC (UDIMM)
NVDIMM identification
NVDIMM boards are blue instead of green. This change to the color makes it easier to distinguish NVDIMMs
from DIMMs.
To determine NVDIMM characteristics, see the full product description as shown in the following example:
16 Component identification
16GB 1Rx4 NN4-2666V-RZZZ-10
16GB 1Rx4 N N4-2666 V-RZZZ-1 0
1 2 3 74 5 6 8
Item Description Definition
1 Capacity 16 GiB
2 Rank 1R (Single rank)
3 Data width per DRAM chip x4 (4 bit)
4 Memory type NN4=DDR4 NVDIMM-N
5 Maximum memory speed 2667 MT/s
6 Speed grade V (latency 19-19-19)
7 DIMM type RDIMM (registered)
8 Other —
For more information about NVDIMMs, see the product QuickSpecs on the Hewlett Packard Enterprise
website (http://www.hpe.com/info/qs).
NVDIMM 2D Data Matrix barcode
The 2D Data Matrix barcode is on the right side of the NVDIMM label and can be scanned by a cell phone or
other device.
When scanned, the following information from the label can be copied to your cell phone or device:
• (P) is the module part number.
• (L) is the technical details shown on the label.
• (S) is the module serial number.
Example: (P)HMN82GR7AFR4N-VK (L)16GB 1Rx4 NN4-2666V-RZZZ-10(S)80AD-01-1742-11AED5C2
Component identification 17
NVDIMM LED identification
1 2
Item LED description LED color
1 Power LED Green
2 Function LED Blue
NVDIMM-N LED combinations
State Definition NVDIMM-N Power LED
0 AC power is on (12V rail) but the NVM
controller is not working or not ready.
1 AC power is on (12V rail) and the NVM
controller is ready.
2 AC power is off or the battery is off (12V rail
off).
3 AC power is on (12V rail) or the battery is
on (12V rail) and the NVDIMM-N is active
(backup and restore).
NVDIMM Function LED patterns
For the purpose of this table, the NVDIMM-N LED operates as follows:
• Solid indicates that the LED remains in the on state.
• Flashing indicates that the LED is on for 2 seconds and off for 1 second.
• Fast-flashing indicates that the LED is on for 300 ms and off for 300 ms.
State Definition NVDIMM-N Function LED
NVDIMM-N Function LED
(green)
On Off
On On
Off Off
On Flashing
(blue)
0 The restore operation is in progress. Flashing
1 The restore operation is successful. Solid or On
2 Erase is in progress. Flashing
3 The erase operation is successful. Solid or On
4 The NVDIMM-N is armed, and the NVDIMM-N is in
normal operation.
18 Component identification
Solid or On
Table Continued
State Definition NVDIMM-N Function LED
5 The save operation is in progress. Flashing
6 The NVDIMM-N finished saving and battery is still turned
on (12 V still powered).
7 The NVDIMM-N has an internal error or a firmware
update is in progress. For more information about an
NVDIMM-N internal error, see the IML.
Enterprise Midline USB
Solid or On
Fast-flashing
LEDs
Item Description
1 Cap
2 microSD card slot
3 microSD1 card
4 microSD2 card
Component identification 19
Item Description Status
1 Power LED
2 SD2 LED
3 SD1 LED
Green: Device is on and at least one microSD card is functioning.
Red: Both microSD cards have failed.
On: microSD card has failed.
Off: microSD card is healthy.
On: microSD card has failed.
Off: microSD card is healthy.
Component and LED identification for HPE Synergy hardware
For more information about component and LED identification for HPE Synergy components, see the productspecific maintenance and service guide or the HPE Synergy 12000 Frame Setup and Installation Guide in the
Hewlett Packard Enterprise Information Library.
20 Component identification
Operations
Powering up the compute module
To power up the compute module, press the Power On/Standby button after the power button LED has turned
amber.
Powering down the compute module
Before powering down the compute module for any upgrade or maintenance procedures, perform a backup of
the system and all data. Then, shut down, as appropriate, applications and operating systems. A successful
shutdown is indicated by the system power LED displaying amber.
IMPORTANT: Always attempt a graceful shutdown before forcing a nongraceful shutdown. Application
data can be lost when performing a nongraceful shutdown of applications and the OS.
Before proceeding, verify the following:
• The compute module is in standby mode by observing that the system power LED is amber.
• The UID LED is not flashing blue.
NOTE:
◦ When the compute module is in standby mode, auxiliary power is still being provided to the system.
◦ If the UID LED is flashing blue, a remote session is in progress.
To power down the compute module, use one of the following methods:
• To perform a graceful shutdown of applications and the OS when powering down the compute module to
standby mode, do one of the following:
◦ Press and release the Power On/Standby button.
◦ Select the Momentary press power off selection in HPE OneView.
◦ Select the Momentary press virtual power button selection in HPE iLO.
• If a graceful shutdown fails to power down the compute module to standby mode when an application or
OS stops responding, force a nongraceful shutdown of applications and the OS. Do one of the following:
◦ Press and hold the Power On/Standby button for more than four seconds.
◦ Select the Press and hold power off selection in HPE OneView.
◦ Select the Press and hold virtual power button selection in HPE iLO.
Removing the drive blank
Remove the component as indicated.
Operations 21
Loading...