HPE 732352-B21 User Manual
HPE Synergy 480 Gen9 Compute Module User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots the HPE Synergy
system. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer
equipment and trained in recognizing hazards in products with hazardous energy levels.
*813169-002*
Part Number: 813169-002
Published: March 2017
Edition: 2
©
2016, 2017 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Contents
Component identification........................................................................... 6
Operations..................................................................................................16
Front panel LEDs and buttons.............................................................................................................6
Front panel components......................................................................................................................7
Serial label pull tab information.................................................................................................7
Drive numbering.................................................................................................................................. 7
Hot-plug drive LED definitions.............................................................................................................8
SFF flash adapter components and LED definitions........................................................................... 9
NVMe SSD components....................................................................................................................10
System board components................................................................................................................ 11
System maintenance switch................................................................................................... 11
Mezzanine connector definitions............................................................................................ 12
DIMM slot locations................................................................................................................ 13
Components........................................................................................................................... 14
LEDs.......................................................................................................................................14
Component and LED identification for HPE Synergy hardware........................................................ 15
Powering up the compute module ....................................................................................................16
Powering down the compute module ............................................................................................... 16
Removing the drive blank..................................................................................................................16
Removing the compute module.........................................................................................................17
Removing the compute module end cap...........................................................................................18
Removing the access panel.............................................................................................................. 18
Removing the DIMM baffle................................................................................................................19
Removing the front panel/drive cage assembly.................................................................................20
Installing the compute module end cap.............................................................................................20
Installing the access panel................................................................................................................ 21
Installing the DIMM baffles................................................................................................................ 21
Installing the front panel/drive cage assembly...................................................................................21
Setup...........................................................................................................23
Installation overview.......................................................................................................................... 23
Installing the compute module options.............................................................................................. 23
Installing the compute module...........................................................................................................23
Completing the configuration.............................................................................................................25
Hardware options installation.................................................................. 26
Introduction........................................................................................................................................26
Installing the drive option...................................................................................................................26
Installing the SFF flash adapter option..............................................................................................28
Installing the controller option............................................................................................................28
Installing the HPE Smart Storage Battery option...............................................................................29
Installing the mezzanine card options............................................................................................... 30
Installing the HPE Smart Array P542D Controller mezzanine option..................................... 31
Memory options.................................................................................................................................32
SmartMemory......................................................................................................................... 33
Contents 3
Memory subsystem architecture.............................................................................................33
DIMM ranks ........................................................................................................................... 34
DIMM identification ................................................................................................................ 34
Memory configurations........................................................................................................... 35
Advanced ECC memory configuration.........................................................................36
Online Spare memory configuration............................................................................ 36
General DIMM slot population guidelines .............................................................................. 36
Advanced ECC population guidelines..........................................................................37
Online spare population guidelines..............................................................................37
Population order...........................................................................................................37
Installing a DIMM....................................................................................................................37
Installing the processor option...........................................................................................................38
HP Trusted Platform Module option...................................................................................................42
Installing the Trusted Platform Module board......................................................................... 43
Retaining the recovery key/password.....................................................................................44
Enabling the Trusted Platform Module....................................................................................44
Cabling........................................................................................................46
Cabling resources..............................................................................................................................46
HPE Smart Storage Battery cabling.................................................................................................. 46
HPE Smart Array P542D Controller cabling...................................................................................... 46
Software and configuration utilities.........................................................47
Management and diagnostic tools.....................................................................................................47
Removing and replacing the system battery.......................................... 48
Warranty and regulatory information.......................................................49
Warranty information......................................................................................................................... 49
Regulatory information...................................................................................................................... 49
Safety and regulatory compliance.......................................................................................... 49
Belarus Kazakhstan Russia marking...................................................................................... 49
Turkey RoHS material content declaration............................................................................. 50
Ukraine RoHS material content declaration............................................................................50
Electrostatic discharge............................................................................. 51
Preventing electrostatic discharge.....................................................................................................51
Grounding methods to prevent electrostatic discharge..................................................................... 51
Specifications............................................................................................ 52
Environmental specifications ............................................................................................................52
Compute module specifications.........................................................................................................52
Documentation and troubleshooting resources for HPE Synergy....... 53
HPE Synergy documentation............................................................................................................ 53
HPE Synergy Configuration and Compatibility Guide.............................................................53
HPE OneView User Guide for HPE Synergy..........................................................................53
HPE OneView Global Dashboard...........................................................................................53
HPE Synergy Image Streamer User Guide............................................................................ 53
4 Contents
HPE Synergy Image Streamer GitHub................................................................................... 53
HPE Synergy Software Overview Guide................................................................................ 53
Best Practices for HPE Synergy Firmware and Driver Updates............................................. 54
HPE OneView Support Matrix for HPE Synergy.....................................................................54
HPE Synergy Image Streamer Support Matrix....................................................................... 54
HPE Synergy Glossary...........................................................................................................54
HPE Synergy troubleshooting resources...........................................................................................54
Troubleshooting within HPE OneView....................................................................................54
HPE Synergy Troubleshooting Guide.....................................................................................54
HPE Error Message Guide for HPE Synergy......................................................................... 55
HPE OneView and HPE OneView REST API scripting help.................................................. 55
HPE Synergy QuickSpecs......................................................................................................55
Support and other resources................................................................... 56
Accessing Hewlett Packard Enterprise Support................................................................................ 56
Information to collect...............................................................................................................56
Accessing updates............................................................................................................................ 56
Websites............................................................................................................................................56
Customer Self Repair ....................................................................................................................... 57
Remote support.................................................................................................................................63
Acronyms and abbreviations................................................................... 64
Documentation feedback.......................................................................... 66
Contents 5
Component identification
Front panel LEDs and buttons
Item Description Status
1 UID LED
2 Health status LED
3 Mezzanine NIC status LED
4 Power On/Standby button and system
power LED
Solid blue = Activated
Flashing blue (1 Hz/cycle per sec) = Remote
management or firmware upgrade in progress
Off = Deactivated
Solid green = Normal
Flashing green (1 Hz/cycle per sec) = iLO is rebooting
Flashing amber = System degraded
Flashing red (1 Hz/cycle per sec) = System critical
Solid green= Link on any Mezzanine NIC
Flashing green= Activity on any Mezzanine NIC
Off = No link or activity on any Mezzanine NIC
Solid green = System on
Flashing green (1 Hz/cycle per sec) = Performing power
on sequence
Solid amber = System in standby
*If all other LEDs are off, then no power is present to the compute module. If the health LED is flashing green
while the system power LED is off indicates that the Power On/Standby button service is initializing or that an
6 Component identification
Off = No power present*
iLO reboot is in progress.*Facility power is not present, power cord is not attached, no power supplies are
installed, power supply failure has occurred, or the power button cable is disconnected.
Front panel components
Item Description
1 Drive bay 1*
2 Drive bay 2*
3 External USB 3.0 connector (behind the serial label pull tab)
4 Serial label pull tab
5 Compute module handle release latch
6 Compute module handle
*If uFF drives (the SFF Flash Storage Adapter) are installed in the drive bays, the drive bay numbering is
different. For more information, see Drive numbering.
Serial label pull tab information
The serial label pull tab is located on the front panel of the compute module. To locate the serial label pull tab,
see Front panel components. The serial label pull tab provides the following information:
• Product serial number
• HPE HPE iLO information
• QR code that points to mobile-friendly documentation
Drive numbering
Depending on the configuration, this compute module can support hard drives, SSDs, NVMe drives, and uFF
drives (supported in dual SFF flash adapters) in the drive bays. Depending on the device installed, the bay
number might be different.
Front panel components 7
Item Hard drive/SSD bay
numbering
1 1 1 and 101 1
2 2 2 and 102 2
Hot-plug drive LED definitions
Item LED Status Definition
1 Locate Solid blue The drive is being identified by a host application.
Flashing blue The drive carrier firmware is being updated or requires an update.
uFF drive bay
numbering
NVMe drive bay
numbering
2 Activity
ring
Off No drive activity
3 Do not
remove
Off Removing the drive does not cause a logical drive to fail.
4 Drive
status
8 Hot-plug drive LED definitions
Rotating green Drive activity
Solid white Do not remove the drive. Removing the drive causes one or more of
Solid green The drive is a member of one or more logical drives.
the logical drives to fail.
Table Continued
Item LED Status Definition
Flashing green The drive is rebuilding or performing a RAID migration, strip size
migration, capacity expansion, or logical drive extension, or is erasing.
Flashing amber/
green
Flashing amber The drive is not configured and predicts the drive will fail.
Solid amber The drive has failed.
Off The drive is not configured by a RAID controller.
The drive is a member of one or more logical drives and predicts the
drive will fail.
SFF flash adapter components and LED definitions
Item Component Description
1 Locate
2 uFF drive ejection latch Removes the uFF drive when released
3 Do not remove LED
• Off—Normal
• Solid blue—The drive is being identified by a host application.
• Flashing blue—The drive firmware is being updated or requires
an update.
• Off—OK to remove the drive. Removing the drive does not
cause a logical drive to fail.
• Solid white—Do not remove the drive. Removing the drive
causes one or more of the logical drives to fail.
Table Continued
SFF flash adapter components and LED definitions 9
Item Component Description
1 2 3 4
4 Drive status LED
5 Adapter ejection release latch
and handle
NVMe SSD components
The NVMe SSD is a PCIe bus device. A device attached to a PCIe bus cannot be removed without allowing
the device and bus to complete and cease the signal/traffic flow.
CAUTION:
Do not remove an NVMe SSD from the drive bay while the Do Not Remove button LED is flashing. The
Do Not Remove button LED flashes to indicate the device is still in use. Removal of the NVMe SSD
before the device has completed and ceased signal/traffic flow can cause loss of data.
• Off—The drive is not configured by a RAID controller
• Solid green—The drive is a member of one or more logical
drives.
• Flashing green (4 Hz)—The drive is operating normally and has
activity.
• Flashing green (1 Hz)—The drive is rebuilding or performing a
RAID migration, stripe size migration, capacity expansion,
logical drive extension, or is erasing.
• Flashing amber/green (1 Hz)—The drive is a member of one or
more logical drives that predicts the drive will fail.
• Solid amber—The drive has failed.
• Flashing amber (1 Hz)—The drive is not configured and predicts
the drive will fail.
Removes the SFF flash adapter when released
Item Description
1 Release lever
2 Activity ring
3 Do Not Remove button
4 Power button
10 NVMe SSD components
System board components
Item Description
1 TPM connector
2 System battery
3 Internal USB 3.0 connector
4 Drive backplane connector
5 Processor 1 DIMM slots (12)
6 Processor 2 DIMM slots (12)
7 HPE Smart Storage Battery connector
8 Mezzanine connectors (M1, M2, and M3)
9 Management/power connector
10 System maintenance switch
11 microSD card slot
12 External USB 3.0 connector
System maintenance switch
Position Default Function
S1* Off
S2 Off
Off = HPE iLO security is enabled.
On = HPE iLO security is disabled.
Off = System configuration can be changed.
On = System configuration is locked.
S3 Off Reserved
Table Continued
System board components 11
Position Default Function
S4 Off Reserved
S5* Off
S6* ** Off
S7 Off
S8 — Reserved
S9 — Reserved
S10 — Reserved
S11 — Reserved
S12 — Reserved
*You can access the redundant ROM by setting S1, S5, and S6 to On.
IMPORTANT:
Before using the S7 switch to change to Legacy BIOS Boot Mode, be sure the HPE Dynamic Smart
Array B140i Controller is disabled. Do not use the B140i controller when the compute module is in
Legacy BIOS Boot Mode.
Off = Power-on password is enabled.
On = Power-on password is disabled.
Off = No function
On = Restore default manufacturing settings
Off = Set default boot mode to UEFI.
On = Set default boot mode to legacy.
Mezzanine connector definitions
12 Mezzanine connector definitions
Item Connector identification Supported card types Fabric Supported ICM bays
1 Mezzanine connector 1 (M1)* Type C and Type D 1 ICM 1 and 4
2 Mezzanine connector 2 (M2)** Type C and Type D 2 ICM 2 and 5
3 Mezzanine connector 3 (M3) Type C only 3 ICM 3 and 6
* When an NVIDIA Tesla M6 GPU FIO Adapter for HPE Synergy 480 Gen9 Compute Module is installed in
mezzanine connector 1, mezzanine connector 2 is not available for additional mezzanine cards.
** When installing a mezzanine option on mezzanine connector 2, processor 2 must be installed.
DIMM slot locations
DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the
alpha assignments for population order, and the slot numbers designate the DIMM slot ID for spare
replacement.
The colored slots indicate the slot order within each channel:
• White — First slot of a channel
• Black — Second slot of a channel
• Blue — Third slot of a channel
The arrow points to the front of the compute module.
DIMM slot locations 13
Components
Item Description
1 Cap
2 MicroSD card slot
LEDs
3 SD1 card
4 SD2 card
Item Description Status
1 Power LED
2 SD2 LED
Green: Device is on and at least one microSD card is functioning
Red: Both microSD cards have failed
On: microSD card has failed
Off: microSD card is healthy
3 SD1 LED
14 Components
On: microSD card has failed
Off: microSD card is healthy
Component and LED identification for HPE Synergy hardware
For more information about component and LED identification for HPE Synergy components, see the productspecific maintenance and service guide or the HPE Synergy 12000 Frame Setup and Installation Guide in the
Hewlett Packard Enterprise Information Library .
Component and LED identification for HPE Synergy hardware 15
Operations
Powering up the compute module
To power up the compute module, press the Power On/Standby button.
Powering down the compute module
Before powering down the compute module for any upgrade or maintenance procedures, perform a backup of
critical data and programs.
IMPORTANT:
When the compute module is in standby mode, auxiliary power is still being provided to the system.
IMPORTANT:
Always attempt a graceful shutdown before forcing the shutdown of applications and the OS with a nongraceful shutdown.
To power down the compute module, use one of the following methods:
• To perform a graceful shutdown of applications and the OS when powering down the compute module to
standby mode, use one of the following methods:
◦ Press and release the Power On/Standby button.
◦ Select the Momentary press power off selection in HPE OneView.
◦ Select the Momentary press virtual power button selection in HPE iLO.
Always attempt a graceful shutdown first before forcing the compute module to power off.
• If a graceful shutdown fails to power down the compute module to standby mode when an application or
OS stops responding, use one of the following methods to force a non-graceful shutdown of applications
and the OS:
◦ Press and hold the Power On/Standby button for more than four seconds.
◦ Select the Press and hold power off selection in HPE OneView.
◦ Select the Press and hold virtual power button selection in HPE iLO.
Application data can be lost when performing a non-graceful shutdown of applications and the OS.
Before proceeding, verify that the compute module is in standby mode by observing that the system power
LED is amber.
Removing the drive blank
Remove the component as indicated.
16 Operations
1
2
CAUTION:
To prevent improper cooling and thermal damage, do not operate the compute module unless all bays
are populated with either a component or a blank.
Removing the compute module
Procedure
1. Identify the proper compute module.
2. Power down the compute module.
3. Remove the compute module.
4. Install the compute module end cap when the compute module is outside of the frame.
5. Place the compute module on a flat, level work surface.
To replace the component, reverse the removal procedure.
WARNING:
To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system
components to cool before touching them.
Removing the compute module 17
CAUTION:
To prevent damage to electrical components, properly ground the compute module before beginning
any installation procedure. Improper grounding can cause ESD.
Removing the compute module end cap
Procedure
1. Place the compute module on a flat, level work surface.
2. Remove the compute module end cap.
Removing the access panel
Procedure
1. Power down the compute module.
2. Remove the compute module.
3. Place the compute module on a flat, level work surface.
4. Press the access panel release button.
5. Slide the access panel towards the rear of the compute module, and then lift up to remove the panel.
18 Removing the compute module end cap
Removing the DIMM baffle
Procedure
1. Power down the compute module.
2. Remove the compute module.
3. Place the compute module on a flat, level work surface.
4. Remove the access panel.
IMPORTANT:
When removing the right DIMM baffle, leave the Smart Storage Battery installed on the baffle. Use
the blue pull tab to disconnect the Smart Storage Battery cable from the system board.
5. Remove one or more DIMM baffles.
Removing the DIMM baffle 19
Removing the front panel/drive cage assembly
Procedure
1. Power down the compute module.
2. Remove the compute module.
3. Place the compute module on a flat, level work surface.
4. Remove the access panel.
5. Remove all drives.
6. Remove the front panel/drive cage assembly.
Installing the compute module end cap
Procedure
1. Place the compute module on a flat, level work surface.
2. Install the compute module end cap.
20 Removing the front panel/drive cage assembly
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