HP CloudSystem Matrix Implementation
Service
HP Services
Technical data
HP CloudSystem Matrix Implementation Service provides you with a project manager to coordinate the technical
preplanning, installation, conguration, testing, demonstration, and orientation of your integrated HP CloudSystem
Matrix package solutions (including all enclosures and server blades included in the HP CloudSystem Matrix Starter
Kit order).
This implementation service is used for all HP CloudSystem Matrix Starter Kit SKUs (either standard HP CloudSystem
Matrix or HP Integrity CloudSystem Matrix orders).
The HP CloudSystem Matrix is a preintegrated platform composed of the necessary hardware, software, and services
to provide a fully operational converged infrastructure. HP CloudSystem Matrix Implementation Service is an integral
part of the full HP CloudSystem Matrix solution, which is included on each HP CloudSystem Matrix Starter Kit order.
Service benets
• A fully operational converged infrastructure
• A project manager to oversee the implementation of the service engagement, including the coordination of
technical preplanning meetings to help you prepare for the service deployment
• Verication prior to installation that all service prerequisites are met
• Installation and startup by an HP technical specialist
• Availability of an HP service specialist to answer basic questions during the delivery of this service
• Delivery of the service at a mutually scheduled time convenient to your organization
• Comprehensive installation, startup, and orientation
Service feature highlights
• Service planning
• Service deployment
• Installation verication tests (IVT)
• Customer orientation session
Service features
Table 1. Service features
Feature
Service planning
Service deployment
Installation verification
tests (IVT )
Customer orientation
session
Delivery specifications
An HP project manager will plan all the necessary activities, including the identification of
any prerequisites, and schedule the delivery of the service at a time mutually agreed upon
by HP and the Customer, which shall be during local HP standard business hours excluding
HP holidays, unless otherwise agreed by HP. Any services provided outside of HP standard
business hours may be subject to additional charges. Technical preplanning meetings will
occur to help the Customer prepare for the service deployment.
Service deployment activities may include:
• Unpacking hardware and inspecting it for damage
• Integrating hardware into the Customer environment (power and network cabling)
• Installing and setting up the HP CloudSystem Matrix hardware, rmware, and software
• Deploying operating systems to congured LUNs on the optionally purchased HP EVA
P6000, 3PAR, or other HP SAN, or an existing SAN consisting of the following components:
– One HP server blade running a native OS of the Customer’s choice (Windows® or Linux) on
a boot LUN
– Two HP server blades, each of which are running a single hypervisor of the Customer’s
choice (VMware ESX or Microsoft® Hyper-V) and are on their own boot LUN (licenses are
provided by the Customer)
– Conguration of up to two virtual machines (VMs)
– One HP server blade that is installed and congured to be a target for a server blade move
• Installing and conguring the HP ProLiant Central Management Server (CMS)
• Installing HP CloudSystem Matrix software on the HP ProLiant CMS
• Conguring and setting up all HP CloudSystem Matrix software (does not include support for
KVM)
• Deploying operating systems via RDP to the congured LUNs on the HP EVA4400 (one
server blade running a native OS of the Customer’s choice; two blades, each running a single
hypervisor of the Customer’s choice; one VM operating system on each hypervisor host; and
one ackup server blade installed and congured to be a target for a server blade move)
• Conguring sample operating systems to boot from the SAN
HP will run the appropriate installation verification tests required for this service.
Upon completion of the installation, the HP service specialist will conduct an orientation
session on product usage and special features and will be available to answer questions, as
appropriate.
Service limitations
The following activities are excluded but are not limited to, exclusions to these services:
• Backup, recovery, and support of the operating system, other software, and data
• Operational testing of applications, or additional tests requested or required by the Customer
• Application integration or integration of third-party products or peripherals not included with the system
• Conguration of HP Matrix Operating Environment requires the purchase of a separate installation and startup
service (see the ‘Ordering information’ section)
• Any travel charges that may apply; please contact any local HP oice
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HP Techno logy Serv ices are gove rned by the applicable HP terms and conditions of serv ice provided or indicated to Cu stomer at the time of p urchase.
Service eligibility
The Customer is eligible for the delivery of this service if they have purchased an HP CloudSystem Matrix Starter
Kit.
The Customer is eligible for the delivery of this service if they have provided a cloud, network, or SAN design
to HP, or at a minimum have completed the technical pre-installation worksheet required to complete the
CloudSystem deployment.
The Customer must provide a suitable physical environment for the product, including implementation of any
recommendations made by HP as a result of the site inspection prior to scheduling the installations services
with HP.
Customer responsibilities
The Customer will:
• Provide the HP technician 10 days prior to the scheduled on-site service delivery with the necessary
conguration information to complete the implementation service, such as network addressing and
LUN conguration (if integration of an existing SAN is required), as well as with administrator access to
environments with which the CloudSystem Matrix is being integrated (VMware vSphere, Microsoft Hyper-V,
and/or a storage environment)
• Ensure that all service prerequisites as identied in the ‘Service eligibility’ section have been met
• Uncrate products and place the boxes in the immediate location where the installation service will take place
• Schedule a date to complete the CloudSystem installation services within 90 days of the purchase date; if the
Customer fails to do so, both the Customer and HP will consider the deployment complete as delivered, and
HP will have no further obligation related to the CloudSystem implementation services; the installation date
must be scheduled within 90 days from the purchase date; however, completion of the installation can occur
outside of this 90-day timeframe
• In addition to scheduling the services within 90 days from purchase, services must be utilized and redeemed
within one year from the date of purchase. Services will expire at the end of one year from date of purchase if
not used.
• Execute a ‘Deployment Completion’ letter indicating the CloudSystem Matrix implementation services are
complete, and HP has no further obligations related to the delivery of these services, in the event Customer
elects to limit the implementation services to hardware only installation and orientation services and does
not deploy the full CloudSystem Matrix system.
• Assign a designated person from the Customer’s sta who, on behalf of the Customer, will grant all approvals;
provide information; ensure that all hardware, rmware, and software that the HP service specialist will need
in order to deliver this service are available and that software products are properly licensed; and otherwise
be available to assist HP in facilitating the delivery of this service
• Adhere to licensing terms and conditions regarding the use of any HP service tools used to facilitate the
delivery of this service, if applicable
• Be responsible for all data backup and restore operations
• Provide a suitable work area for delivery of the service, including access to an outside telephone line, power,
and any network connections required
• Allow HP full and unrestricted access to all locations where the service is to be performed
• Ensure that all service prerequisites identied during the ‘Service planning’ activity have been met
• Participation of your IT storage administrator, database administrator, and other selected sta to discuss
business/operational objectives and any special requirements
HP Techno logy Serv ices are gove rned by the applicable HP terms and conditions of serv ice provided or indicated to Cu stomer at the time of p urchase.
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General provisions/Other exclusions
HP reserves the right to charge, on a time and materials basis, for any additional work over and above the service
package pricing that may result from work required to address service prerequisites or other requirements that
are not met by the Customer.
HP’s ability to deliver this service is dependent upon the Customer’s full and timely cooperation with HP, as well as
the accuracy and completeness of any information and data the Customer provides to HP.
Activities such as, but not limited to, the following are excluded from this service:
• Service deployment on hardware not covered by an HP warranty or service maintenance contract
• Service deployment on hardware covered by a third-party maintenance contract
• Services that, in the opinion of HP, are required due to unauthorized attempts by non-HP personnel to install,
repair, maintain, or modify hardware, rmware, or software
• Service required due to causes external to the HP maintained hardware or software
• Any services not clearly specied in this document
Ordering information
This service can be ordered using the following service part number(s):
• UK831E or HA115A1-5NL
The HP Matrix Operating Environment Recovery Management conguration service can be ordered using the
following service part number(s):
• UK830E or HA124A1-5FX
For more information
For more information on HP Services, contact any of our worldwide sales oices or visit our website:
www.hp.com/services/support
Additional information URL
For more information on the HP CloudSystem Matrix visit www.hp.com/go/matrix.
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HP Techno logy Serv ices are gove rned by the applicable HP terms and conditions of serv ice provided or indicated to Cu stomer at the
time of p urchase.
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