HP Pavilion zx5000 Notebook PC
HP Pavilion zv5000 Notebook PC
Compaq Presario R3000 Notebook PC Series
HP Compaq Business Notebook nx9100 Series
Document Part Number: 335402-003
July 2004
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts, troubleshooting notebook problems, and performing
notebook disassembly procedures.
Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. Intel and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other
countries. SD Logo is a trademark of its proprietor. Bluetooth is a
trademark owned by its proprietor and used by Hewlett-Packard Company
under license.
The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Maintenance and Service Guide
HP Pavilion zx5000 Notebook PC
HP Pavilion zv5000 Notebook PC
Compaq Presario R3000 Notebook PC Series
HP Compaq Business Notebook nx9100 Series
Third Edition July 2004
First Edition February 2004
Document Part Number: 335402-003
The HP Pavilion zv5000 and zx5000 notebook PCs, the
HP Compaq Business Notebook nx9100 Series, and
the Compaq Presario R3000 notebook PC offer advanced
modularity; a 64-bit Mobile Intel® Pentium® 4 processor,
64-bit AMD Athlon 64 processor, or 32-bit AMD XP-M
processor; an ATI MOBILITY RADEON 9600 Pro graphics
controller with 64 or 32 MB of discrete video memory; and
extensive multimedia support.
1
Maintenance and Service Guide1–1
Product Description
HP Pavilion zv5000 and zx5000 Notebooks
HP Compaq Business Notebook nx9100 Series and
Compaq Presario R3000 Notebooks
1–2Maintenance and Service Guide
1.1Features
■ Mobile Intel Pentium 4 3.06-, 2.80-, 2.66-, and 2.40-GHz
processors, all with 512-KB L2 cache, varying by notebook
model
- or -
Intel Pentium 4 DT 3.20-, 3.06-, 2.80-, 2.66-, and 2.40-GHz
processors, all with 256-KB L2 cache, varying by notebook
model
- or -
AMD Athlon 64 1.8-, 2.0-, and 2.2-GHz processors, all with
1-MB L2 cache, varying by notebook model
- or -
AMD Athlon XP-M 1.6-GHz processor with 256-KB L2
cache
XGA (1024 × 768), or 15.0-inch XGA (1024 × 768)
TFT displays with over 16.7 million colors, varying by
notebook model
■ ATI MOBILITY RADEON 9600 Pro graphics controller
with 64 or 32 MB of video memory, varying by notebook
model
■ 80-, 60-, 40-, or 30-GB high-capacity hard drive, varying by
notebook model
■ 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,
expandable to 2.0 GB
Product Description
■ Microsoft® Windows® XP Home Edition and Microsoft
Windows XP Professional
■ Full-size Windows keyboard with integrated numeric keypad
■ TouchPad pointing device
■ Integrated 5-in-1 Memory Reader slot
■ Integrated 10/100/1000BaseT Ethernet local area network
(LAN) NIC with RJ-45 connector
Maintenance and Service Guide1–3
Product Description
■ Integrated wireless support for Mini PCI 802.11a/b/g LAN
devices
■ 2 Type II PC Card slots with support for both 32-bit
(CardBus) and 16-bit PC Cards
■ External 120-watt AC adapter and power cord
■ 12- or 8-cell Li-Ion battery pack
■ Stereo speakers
■ Support for the following devices in the MultiBay:
❏ 24X Max DVD+RW/R and CD-RW Combo Drive
❏ 24X Max DVD/CD-RW Combo Drive
❏ 8X Max DVD-ROM Drive
❏ 24X Max CD-ROM Drive
❏ 8-cell Li-Ion battery pack
■ Connectors for:
❏ RJ-11 (modem)
❏ RJ-45 network interface card (NIC)
❏ Universal Serial Bus (USB) v. 2.0 (3)
❏ S-Video
❏ Parallel
❏ External monitor
❏ DC power
❏ Docking
❏ 1394 digital
❏ Microphone
❏ Stereo speaker/headphone
■ Infrared port
1–4Maintenance and Service Guide
1.2Power Management
The notebook comes with power management features that
conserve power and extend battery operating time. The notebook
supports the following power management features:
■ Standby
■ Hibernation
■ User-customizable settings
■ Hotkeys for setting level of performance
■ Battery calibration
■ Lid switch standby/resume
■ Power button
■ Advanced Configuration and Power Interface (ACPI)
compliance
Product Description
Maintenance and Service Guide1–5
Product Description
1.3External Components
The external components on the front and right side of the
HP Pavilion zv5000 and zx5000 notebooks are shown below
and described in Table 1-1.
Front and Right-Side Components—HP Pavilion zv5000 and
zx5000 Notebooks
1–6Maintenance and Service Guide
Table 1-1
Front and Right-Side Components
HP Pavilion zv5000 and zx5000 Notebooks
ItemComponentFunction
Product Description
1
2
3
4
5
6
7
8
Power/standby LEDOn: Notebook is turned on.
Blinking: Notebook is in Standby.
Off: Notebook is off or in Hibernation.
IDE (Integrated Drive
Electronics) LED; also
referred to as the hard
drive/optical drive
activity LED
Display release latchOpens the notebook.
Battery LEDOn: A battery pack is charging.
Stereo speakers (2)Produce stereo sound.
Volume increase button Increases system volume.
Mute buttonMutes system volume. An LED comes on
Volume decrease
button
On: The internal hard drive or the optical
drive is being accessed.
Blinking: Battery pack has reached a
low-battery condition.
Off: AC power is applied with battery pack
either fully charged or not installed, or no
AC power is applied.
when the button is pushed in, and the sound
is muted.
Decreases system volume.
Maintenance and Service Guide1–7
Product Description
Front and Right-Side Components—HP Pavilion zv5000 and
zx5000 Notebooks (Continued)
1–8Maintenance and Service Guide
Tabl e 1-1
Front and Right-Side Components
HP Pavilion zv5000 and zx5000 Notebooks
ItemComponentFunction
Product Description
(Continued)
9
-
q
w
e
r
t
y
Audio-out
(headphone) jack
Audio-in
(microphone) jack
USB portConnects USB 1.1- and 2.0-compliant
1394 connector
(select models)
Infrared port
(select models)
Expansion portConnects an optional port replicator.
RJ-45 (network) jackConnects an optional network cable.
S-Video jackConnects an optional S-Video device, such
Connects an optional headphone, headset,
or powered stereo speakers. Also connects
the audio function of an audio/video device,
such as a television or VCR.
Connects an optional monaural microphone.
devices to the notebook using a standard
USB cable.
Connects an optional IEEE 1394 device,
such as a camcorder.
Provides wireless communication between
the notebook and an optional IrDA-compliant
device.
as a television, VCR, camcorder, overhead
projector, or video capture card.
Maintenance and Service Guide1–9
Product Description
The external components on the front and right side of
the HP Compaq Business Notebook nx9100 Series and
Compaq Presario R3000 notebook are shown below
and described in Table 1-2.
Front and Right-Side Components—HP Compaq Business
Notebook nx9100 Series and Compaq Presario R3000 Notebook
1–10Maintenance and Service Guide
Tabl e 1-2
Front and Right-Side Components
HP Compaq Business Notebook nx9100 Series
and Compaq Presario R3000
ItemComponentFunction
Product Description
1
2
3
4
5
6
7
8
Stereo speakers (2)Produce stereo sound.
Power/standby LEDOn: Notebook is turned on.
Blinking: Notebook is in Standby.
Off: Notebook is off or in Hibernation.
Display release latchOpens the notebook.
Battery LEDOn: A battery pack is charging.
Blinking: Battery pack has reached a
low-battery condition.
Off: AC power is applied with battery pack
either fully charged or not installed, or no
AC power is applied.
IDE (Integrated Drive
Electronics) LED; also
referred to as the hard
drive/optical drive
activity LED
Wireless LEDOn: At least one optional internal wireless
Volume buttons (2)Decrease and increase system volume.
On: The internal hard drive or the optical
drive is being accessed.
on or off.
device is active.
Off: No wireless device is active.
■ To decrease volume, use left button.
■ To increase volume, use right button.
9
Maintenance and Service Guide1–11
Mute buttonMutes system volume. An LED comes on
when the button is pushed in, and the sound
is muted.
Product Description
Front and Right-Side Components—HP Compaq Business
Notebook nx9100 Series and Compaq Presario R3000
(Continued)
1–12Maintenance and Service Guide
Tabl e 1-2
Front and Right-Side Components
HP Compaq Business Notebook nx9100 Series and
Compaq Presario R3000
ItemComponentFunction
(Continued)
Product Description
-
q
w
e
r
t
Audio-out
(headphone) jack
Audio-in
(microphone) jack
USB portConnects USB 1.1- and 2.0-compliant
1394 connector
(select models)
Infrared port
(select models)
Vents (2)Allow airflow to cool internal components.
Connects an optional headphone, headset,
or power stereo speakers. Also connects the
audio function of an audio/video device, such
as a television or VCR.
Connects an optional monaural microphone.
devices to the notebook using a standard
USB cable.
Connects an optional IEEE 1394 device,
such as a camcorder.
Provides wireless communication between
the notebook and an optional IrDA-compliant
device.
This notebook is designed to run
Ä
demanding applications at full power.
As a result of increased power
consumption, it is normal for the
notebook to feel warm or hot when
used continuously. To avoid potential
discomfort or burns, do not block the
air vents or use the notebook on your
lap for extended periods. The
notebook complies with the
user-accessible surface temperature
limits defined by the International
Standard for Safety of Information
Technology Equipment (IEC-60950).
Maintenance and Service Guide1–13
Product Description
Tabl e 1-2
Front and Right-Side Components
HP Compaq Business Notebook nx9100 Series and
Compaq Presario R3000
ItemComponentFunction
(Continued)
y
u
i
✎
module portConnects an optional port replicator.
RJ-45 (network) jackConnects an optional network cable.
S-Video jackConnects an optional S-Video device, such
as a television, VCR, camcorder, overhead
projector, or video capture card.
The notebook rear and left-side components are shown below and
described in Table 1-3.
The notebook rear and left-side component locations are
identical for the HP Pavilion zv5000 and zx5000, the
HP Compaq Business Notebook nx9100 Series, and
Compaq Presario R3000 Series. Notebook appearance
varies by model.
Rear and Left-Side Components
1–14Maintenance and Service Guide
Tabl e 1-3
Rear and Left-Side Components
ItemComponentFunction
1
AC power connectorConnects an AC adapter.
Product Description
2
3
4
5
6
Exhaust ventAllows airflow to cool internal components.
This notebook is designed to run
Ä
demanding applications at full power.
As a result of increased power
consumption, it is normal for the
notebook to feel warm or hot when
used continuously. To avoid potential
discomfort or burns, do not block the
air vents or use the notebook on your
lap for extended periods. The
notebook complies with the
user-accessible surface temperature
limits defined by the International
Standard for Safety of Information
Technology Equipment (IEC-60950).
External monitor portConnects an optional external monitor or
overhead projector.
Parallel connectorConnects an optional parallel device,
such as an external diskette drive bay or
aprinter.
RJ-11 (modem) jack
(select models)
Security cable slotAttaches an optional security cable to the
Connects a modem cable.
notebook.
Security solutions are designed to act
Ä
as deterrents. These deterrents may
not prevent a product from being
mishandled or stolen.
Maintenance and Service Guide1–15
Product Description
The notebook rear and left-side component locations
✎
are identical for the HP Pavilion zv5000 and zx5000,
HP Compaq Business Notebook nx9100 Series, and
Compaq Presario R3000 models. Notebook appearance
varies by model.
Rear and Left-Side Components
1–16Maintenance and Service Guide
Tabl e 1-3
Product Description
Rear and Left-Side Components
ItemComponentFunction
7
8
9
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w
e
5-in-1 Memory Reader
LED (select models)
5-in-1 Memory Reader
slot (select models)
PC Card slot (1 or
2 slots, select models)
PC Card eject button
(one or 2 buttons,
select models)
USB port (2)Connect USB 1.1- and 2.0-compliant devices
Optical drive bayHolds a CD-ROM Drive, DVD-ROM Drive,
3 drive configurations:
optional HP USB Digital
Drive, optional diskette
drive, or no drive
On: The 5-in-1 Memory Reader slot is
accessing a digital memory card.
Supports 5 types of optional digital memory
cards: SD Memory Card, MultiMediaCard,
SmartMedia Card, Memory Stick, and
Memory Stick Pro.
Supports an optional Type I or Type II 32-bit
(CardBus) or 16-bit PC Card.
Ejects an optional PC Card from the
PC Card slot.
to the notebook using a standard USB cable.
DVD+RW/R and CD-RW Combo Drive, or
DVD/CD-RW Combo Drive.
■ Digital Bay: Supports an optional
pocket-sized HP USB Digital Drive.
■ Diskette Drive: Supports a standard
1.4-MB diskette.
■ No drive: No drive bay is installed.
(Continued)
Maintenance and Service Guide1–17
Product Description
The notebook keyboard components are shown below and
described in Table 1-4.
The notebook keyboard component locations are identical for
✎
the HP Pavilion zv5000 and zx5000, HP Compaq Business
Notebook nx9100 Series, and Compaq Presario R3000 Series.
Notebook appearance varies by model.
Keyboard Components
1–18Maintenance and Service Guide
Tabl e 1-4
Keyboard Components
ItemComponentFunction
1
fn key Combines with the function keys to perform
additional system and application tasks.
Product Description
2
3
4
5
6
7
8
caps lock keyEnables caps lock and turns on the
caps lock LED.
f1 through f12
function keys
num lock keyEnables numeric lock and the internal
Internal keypadCan be used like the keys on an external
Arrow keysMove the cursor around the screen.
Windows
applications key
Windows logo keyDisplays the Windows Start menu.
Perform system and application tasks. When
combined with the fn key, the function keys f1
and f3 through f12 perform additional tasks
as hotkeys.
keypad.
numeric keypad.
Displays a shortcut menu for items beneath
the pointer.
Maintenance and Service Guide1–19
Product Description
The top components of the HP Pavilion zv5000 and zx5000
notebooks are shown below and described in Table 1-5.
Top Components—HP Pavilion zv5000 and zx5000 Notebooks
1–20Maintenance and Service Guide
Tabl e 1-5
Top Components
HP Pavilion zv5000 and zx5000 Notebooks
ItemComponentFunction
Product Description
1
2
3
4
5
6
7
Power buttonWhen the notebook is:
■ Off, press and release to turn on the
notebook.
■ In Standby, press and release to exit
Standby.
■ In Hibernation, press and release to exit
Hibernation.
If the system has stopped responding and
Windows shutdown procedures cannot be
used, press and hold for 5 seconds to turn
off the notebook.
Caps lock LEDOn: Caps lock is on.
Num lock LEDOn: Num lock is on and or the embedded
numeric keypad is enabled.
Picture buttonLaunches a digital imaging application.
Top Components—HP Pavilion zv5000 and zx5000 Notebooks
(Continued)
1–22Maintenance and Service Guide
Tabl e 1-5
Top Components
HP Pavilion zv5000 and zx5000 Notebooks
ItemComponentFunction
Product Description
(Continued)
8
9
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w
Display lid switch■ If the notebook is closed while on, turns
off the display.
■ If the notebook is opened while in
Standby, turns on the notebook (resumes
from Standby).
Exhaust vents (2)Allows airflow to cool internal components.
This notebook is designed to run
Ä
demanding applications at full power.
As a result of increased power
consumption, it is normal for the
notebook to feel warm or hot when
used continuously. To avoid potential
discomfort or burns, do not block the
air vents or use the notebook on your
lap for extended periods. The
notebook complies with the
user-accessible surface temperature
limits defined by the International
Standard for Safety of Information
Technology Equipment (IEC-60950).
TouchPad buttonTurns the TouchPad on or off.
TouchPad LEDOn: TouchPad is enabled.
TouchPad scroll areaScrolls upward or downward.
e
r
t
Maintenance and Service Guide1–23
Left and right TouchPad
buttons
TouchPadMoves the pointer and selects or activates
5-in-1 Memory Reader
LED (select models)
Function like the left and right buttons on an
external mouse.
items on the screen.
On: The 5-in-1 Memory Reader slot is
accessing a digital memory card.
Product Description
The top components of the HP Compaq Business Notebook
nx9100 Series and Compaq Presario R3000 are shown below
and described in Table 1-6.
Top Components—HP Compaq Business Notebook nx9100 Series
and Compaq Presario R3000
1–24Maintenance and Service Guide
Tabl e 1-6
Top Components
HP Compaq Business Notebook nx9100 Series
and Compaq Presario R3000
ItemComponentFunction
Product Description
1
2
3
4
5
6
7
Power buttonWhen the notebook is:
■ Off, press the button and release to turn
on the notebook.
■ In Standby, press the button and release
to exit Standby.
■ In Hibernation, press the button and
release to exit Hibernation.
If the system has stopped responding
and Windows shutdown procedures
cannot be used, press and hold the button
for 5 seconds to turn off the notebook.
Caps lock LEDOn: Caps lock is on.
Num lock LEDOn: Num lock is on and the embedded
numeric keypad is enabled.
Display lid switch■ If the notebook is closed while on, turns
off the display.
■ If the notebook is opened while in
Standby, turns on the notebook (resumes
from Standby).
TouchPad buttonTurns the TouchPad on or off.
TouchPad scroll areaScrolls upward or downward.
Left and right TouchPad
buttons
Function like the left and right buttons on
an external mouse.
8
9
Maintenance and Service Guide1–25
TouchPadMoves the pointer and selects or activates
items on the screen.
TouchPad LEDOn: TouchPad is enabled.
Product Description
The external components on the bottom of the notebook are
shown below and described in Table 1-7.
The notebook bottom component locations are identical for
✎
the HP Pavilion zv5000 and zx5000, HP Compaq Business
Notebook nx9100 Series, and Compaq Presario R3000 Series.
Notebook appearance varies by model.
Bottom Components
1–26Maintenance and Service Guide
Tabl e 1-7
Bottom Components
ItemComponentFunction
1
2
Exhaust vents (2)Allow airflow to cool internal components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as an adjoining printer,
or a soft surface, such as bedding or
clothing, to block airflow.
Fan vents (2)Provides airflow to cool internal components.
To prevent overheating, do not
Ä
obstruct vents. Do not allow a hard
surface, such as an adjoining printer,
or a soft surface, such as bedding or
clothing, to block airflow.
Product Description
3
4
5
6
Maintenance and Service Guide1–27
Hard drive bayHolds the primary hard drive.
Memory module
compartment
Battery release latchReleases a battery pack from the
Battery bayHolds the battery pack. (Battery type varies
Contains one memory slot for an optional
256-, 512-, or 1024-MB memory module.
battery bay.
by notebook model.)
Product Description
1.4Design Overview
This section presents a design overview of key parts and features
of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and
Replacement Procedures,” for disassembly steps. The system
board provides the following device connections:
■ Memory module
■ Mini PCI communications devices
■ Hard drive
■ Display
■ Keyboard and TouchPad
■ Audio
■ Mobile Intel Pentium 4, AMD Athlon 64, or AMD Athlon
XP-M processor
■ Fan
■ PC Card
CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm
Ä
(3-inch) clearance on the left and right sides of the notebook.
The notebook uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions can be caused by high external temperatures, heavy
system power consumption, certain power management/battery
conservation configurations, battery fast charging, and some
software applications. Exhaust air is displaced through the
ventilation grill located on the left side of the notebook.
1–28Maintenance and Service Guide
Troubleshooting
WARNING: Only authorized technicians trained by HP should
Å
this equipment. All troubleshooting and repair procedures are
repair
detailed to allow only subassembly/module level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.
2
Maintenance and Service Guide2–1
Troubleshooting
2.1Computer Setup and Diagnostics
Utilities
The notebook features 2 system management utilities:
■ Computer Setup—A system information and customization
utility that can be used even when your operating system is
not working or will not load. This utility includes settings that
are not available in Microsoft Windows.
■ Diagnostics for Windows—A system information and
diagnostic utility that is used within the Windows operating
system. Use this utility whenever possible to
❏ Display system information.
❏ Test system components.
❏ Troubleshoot a device configuration problem in
Windows
It is not necessary to configure a device connected to a
✎
USB port on the notebook or to an optional port replicator.
XP Professional or Windows XP Home Edition.
2–2Maintenance and Service Guide
Using Computer Setup
Information and settings in Computer Setup are accessed
the File, Security, or Advanced menus:
from
1. Turn on or restart the notebook. Press f10 while the
= ROM-Based Setup” message is displayed in
“f10
lower-left corner of the screen.
the
❏ To change the language, press f2.
❏ To view navigation information, press f1.
❏ To return to the Computer Setup menu, press esc.
2. Select the File, Security, or Advanced menu.
3. To close Computer Setup and restart the notebook:
❏ Select File > Save Changes and Exit and press enter.
- or -
❏ Select File > Ignore Changes and Exit and press enter.
4. When you are prompted to confirm your action, press f10.
Troubleshooting
Maintenance and Service Guide2–3
Troubleshooting
Selecting from the File Menu
Table 2 -1
File Menu
SelectTo Do This
System Information■ View identification information about the
notebook, a port replicator, and any
packs in the system.
battery
■ View specification information about the
processor, memory and cache size, and
system ROM.
Save to FloppySave system configuration settings to a diskette.
Restore from FloppyRestore system configuration settings from a
diskette.
Restore DefaultsReplace configuration settings in Computer Setup
with factory default settings. Identification
information is retained.
Ignore Changes and ExitCancel changes entered during the current
session, and then exit and restart the notebook.
Save Changes and ExitSave changes entered during the current session,
and then exit and restart the notebook.
2–4Maintenance and Service Guide
Selecting from the Security Menu
Table 2 -2
Troubleshooting
Security Menu
SelectTo Do This
Setup PasswordEnter, change, or delete a Setup password.
Setup password is called an administrator
The
password in Computer Security, a program
accessed from the Windows Control Panel.
Power-on PasswordEnter, change, or delete a power-on password.
DriveLock PasswordsEnable/disable DriveLock; change a DriveLock
User or Master password.
DriveLock Settings are accessible only
✎
when you enter Computer Setup by turning
on (not restarting) the notebook.
Password Options
(Password options can be
selected only when a
power-on password has
been set.)
Device SecurityEnable/disable:
Enable/disable:
■ QuickLock
■ QuickLock on Standby
■ QuickBlank
To enable QuickLock on Standby or
✎
QuickBlank, you must first enable
QuickLock.
■ Ports or diskette drives*
■ Diskette write*
■ CD-ROM or diskette startup
Settings for a DVD-ROM can be entered in
✎
the CD-ROM field.
System IDsEnter identification numbers for the notebook,
port replicator, and all battery packs in
a
system.
the
*Not applicable to SuperDisk LS-120 drives.
Maintenance and Service Guide2–5
Troubleshooting
Selecting from the Advanced Menu
Table 2 -3
Advanced Menu
SelectTo Do This
LanguageChange the Computer Setup language.
Boot OptionsEnable/disable:
■ QuickBoot, which starts the notebook more
quickly by eliminating some startup tests.
you suspect a memory failure and want
(If
test memory automatically during startup,
to
disable QuickBoot.)
■ MultiBoot, which sets a startup sequence that
can include most bootable devices and media
in the system.
Device Options■ Enable/disable the embedded numeric keypad
at startup.
■ Enable/disable multiple standard pointing
devices at startup. (To set the notebook to
support only a single, usually nonstandard,
pointing device at startup, select Disable.)
■ Enable/disable USB legacy support for a
keyboard. (When USB legacy support
USB
enabled, the keyboard works even when
is
Windows operating system is not loaded.)
a
■ Set an optional external monitor or overhead
projector connected to a video card in a
Replicator as the primary device. (When
Por t
the notebook display is set as secondary,
notebook must be shut down before it is
the
undocked from a port replicator.)
2–6Maintenance and Service Guide
Table 2 -3
Troubleshooting
Advanced Menu
(Continued)
SelectTo Do This
Device Options
HDD Self Test OptionsRun a quick comprehensive self-test on hard
*Video modes vary even within regions. However, NTSC is common in North
America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and
PAL-M, in Brazil. Other South and Central American regions can use NTSC,
PAL, or PAL-M.
(continued)
■ Change the parallel port mode from Enhanced
Parallel Port (EPP, the default setting) to
standard, bidirectional EPP, or Enhanced
Capabilities Port (ECP).
■ Set video-out mode to NTSC (default), PAL,
NTSC-J, or PAL-M.*
■ Enable/disable all settings in the SpeedStep
window. (When Disable is selected, the
notebook runs in Battery Optimized mode.)
■ Specify how the notebook recognizes multiple
identical port replicators that are identically
equipped. Select Disable to recognize the
replicators as a single port replicator;
port
select Enable to recognize the
individually, by serial number.
■ Enable/disable the reporting of the processor
serial number by the processor to the software.
drives in the system that support the test features.
port replicators
Maintenance and Service Guide2–7
Troubleshooting
2.2Using Diagnostics for Windows
When you access Diagnostics for Windows, a scan of all system
components is displayed on the screen before the diagnostics
window opens.
You can display more or less information from anywhere within
Diagnostics for Windows by selecting Level on the menu bar.
Diagnostics for Windows is designed to test HP components. If
third-party components are tested, the results might be
inconclusive.
Obtaining, Saving or Printing
Configuration
1. Access Diagnostics for Windows by selecting Start >
Settings
2. Select Categories, and then select a category from the
drop-down
❏ To save the information, select File > Save As.
❏ To print the information, select File > Print.
3. To close Diagnostics for Windows, select File > Exit.
> Control Panel > Diagnostics for Windows.
Information
list.
2–8Maintenance and Service Guide
Obtaining, Saving or Printing
Diagnostic
1. Access Diagnostics for Windows by selecting Start >
2. Select the Test tab.
3. In the scroll box, select the category or device you want
4. Select a test type:
Test Information
Settings
to
❏ Quick Test—Runs a quick, general test on each device
❏ Complete Test—Performs maximum testing on each
❏ Custom Test—Performs maximum testing on a selected
> Control Panel > Diagnostics for Windows.
test.
a selected category.
in
device in a selected category.
device.
◆ To run all tests for your selected device, select the
Check All button.
◆ To run only the tests you select, select the Uncheck
All button, and then select the check box for each test
you want to run.
Troubleshooting
5. Select a test mode:
❏ Interactive Mode—Provides maximum control over
testing process. You determine whether the test was
the
passed or failed. You might be prompted to insert or
remove devices.
❏ Unattended Mode—Does not display prompts. If errors
are found, they are displayed when testing is complete.
Maintenance and Service Guide2–9
Troubleshooting
6. Select the Begin Testing button.
7. Select a tab to view a test report:
❏ Status tab—Summarizes the tests run, passed, and
❏ Log tab—Lists tests run on the system, the number of
❏ Error tab—Lists all errors found in the notebook along
8. Select a tab to save the report:
❏ Log tab—Select the Save button.
❏ Error tab—Select the Save button.
9. Select a tab to print the report:
Log tab—Select File > Save As, and then print the file from
your folder.
during the current testing session.
failed
times each test has run, the number of errors found on
each test, and the total run time of each test.
with the corresponding error codes.
2–10Maintenance and Service Guide
Troubleshooting
2.3Troubleshooting Flowcharts
Tabl e 2-4
Troubleshooting Flowcharts Overview
2.1“Flowchart 2.1—Initial Troubleshooting”
2.2“Flowchart 2.2—No Power, Part 1”
2.3“Flowchart 2.3—No Power, Part 2”
2.4“Flowchart 2.4—No Power, Part 3”
2.5“Flowchart 2.5—No Power, Part 4”
2.6“Flowchart 2.6—No Video, Part 1”
2.7“Flowchart 2.7—No Video, Part 2”
2.8“Flowchart 2.8—Nonfunctioning Port Replicator (if applicable)”
2.9“Flowchart 2.9—No Operating System (OS) Loading”
2.10“Flowchart 2.10—No OS Loading, Hard Drive, Part 1”
2.11“Flowchart 2.11—No OS Loading, Hard Drive, Part 2”
2.12“Flowchart 2.12—No OS Loading, Hard Drive, Part 3”
2.13“Flowchart 2.13—No OS Loading, Diskette Drive”
2.14“Flowchart 2.14—No OS Loading, CD-ROM or DVD-ROM Drive”
Notebook Major Components—HP Pavilion zv5000 and zx5000
(Continued)
Maintenance and Service Guide3–7
Illustrated Parts Catalog
Table 3 -2
HP Pavilion zv5000 and zx5000 Notebooks
Spare Parts: Notebook Major Components
ItemDescription
4Optical drives
(Continued)
Spare Part
Number
24X Max DVD+R/RW and CD-RW Combo Drive
8X Max DVD-ROM Drive
24X Max DVD/CD-RW Combo Drive
24X Max CD-ROM Drive
Miscellaneous Plastics Kit
(includes the following components):350206-001
8a
8b
8c
8d
9Speaker assembly350772-001
1394 bezel
Memory module compartment cover
Battery cover
Heat sink cover
PC Card slot space saver (not illustrated)
Notebook feet (not illustrated)
350209-001
350207-001
350208-001
354858-001
3–8Maintenance and Service Guide
Illustrated Parts Catalog
Notebook Major Components—HP Pavilion zv5000 and zx5000
(Continued)
Maintenance and Service Guide3–9
Illustrated Parts Catalog
Tabl e 3-2
HP Pavilion zv5000 and zx5000 Notebooks
Spare Parts: Notebook Major Components
ItemDescription
10Heat sinks
(Continued)
Spare Part
Number
For use with HP Pavilion zx5000 “M10” models
For use with HP Pavilion zx5000 “M9” models
For use with HP Pavilion zv5000 Series
11Modem board350239-001
12System boards
For use with HP Pavilion zx5000 “M10” models
For use with HP Pavilion zx5000 M9” models
For use with HP Pavilion zv5000 “1620” models
For use with HP Pavilion zv5000 “1520” models
For use with HP Pavilion zv51xx and zv52xx Series
models (full featured)
For use with HP Pavilion zv51xxand zv52xx Series
models (without infrared)
For use with HP Pavilion zx5000 Series models
(full featured)
For use with HP Pavilion zx5000 Series models (without
Notebook Major Components—HP Compaq Business Notebook
nx9100 Series and Compaq Presario R3000 (Continued)
Maintenance and Service Guide3–19
Illustrated Parts Catalog
Tabl e 3-3
HP Compaq Business Notebook nx9100 Series
and Compaq Presario R3000 Series
Spare Parts: Notebook Major Components
ItemDescription
4Front bezels
For use with Compaq Presario R3000 Series models
with wireless button
without wireless button
For use with HP Compaq Business Notebook nx9100
models
with infrared lens and wireless button
with infrared lens, without wireless button
without infrared lens, with wireless button
without infrared lens, without wireless button
5Speaker assembly350773-001
(Continued)
Spare Part
Number
350855-001
350856-001
354898-001
354899-001
354896-001
354897-001
6Modem board350239-001
7Mini PCI communications cards
802.11a/b/g wireless LAN card
802.11b wireless LAN card
802.11g wireless LAN card
Bluetooth wireless LAN card
3–20Maintenance and Service Guide
354876-001
350218-001
350219-001
350220-001
Illustrated Parts Catalog
Notebook Major Components—HP Compaq Business Notebook
nx9100 Series and Compaq Presario R3000 (Continued)
Maintenance and Service Guide3–21
Illustrated Parts Catalog
Tabl e 3-3
HP Compaq Business Notebook nx9100 Series
and Compaq Presario R3000 Series
Spare Parts: Notebook Major Components
ItemDescription
8System boards
For use with HP Compaq Business Notebook nx9100
and nx9110 models
For use with HP Compaq Business Notebook nx9105
models
For use with Compaq Presario R3200 and
HP Compaq Business Notebook nx9110 notebook
models (full featured)
For use with Compaq Presario R3200 and
HP Compaq Business Notebook nx9110 notebook
models (without infared)
For use with Compaq Presario R3000 notebook
models (full featured)
For use with Compaq Presario R3000 notebook
models (without infrared)
For use with Compaq Presario R3000 “M10” models
For use with Compaq Presario R3000 “M9” models
(Continued)
Spare Part
Number
370496-001
360689-001
370476-001
370478-001
370495-001
370494-001
370534-001
370532-001
9Fan assembly
For use with HP Compaq Business Notebook nx9100
Series and Compaq Presario R3000 notebook models
For use with Compaq Presario R3000 “M10” models
For use with Compaq Presario R3000 “M9” models
3–22Maintenance and Service Guide
370490-001
350782-001
350780-001
Illustrated Parts Catalog
Notebook Major Components—HP Compaq Business Notebook
nx9100 Series and Compaq Presario R3000 (Continued)
For use with Pavilion zv5000 and zx5000 notebook
models
24X Max DVD+R/RW and CD-RW Combo Drive
8X Max DVD-ROM Drive
24X Max DVD/CD-RW Combo Drive
24X Max CD-ROM Drive
For use with HP Compaq Business Notebook nx9100
Series and Compaq Presario R3000 Series models
24X Max DVD+R/RW and CD-RW Combo Drive
8X Max DVD-ROM Drive
24X Max DVD/CD-RW Combo Drive
24X Max CD-ROM Drive
Illustrated Parts Catalog
Table 3-5
Mass Storage Devices
(Continued)
Spare Part
Number
350209-001
350207-001
350208-001
354858-001
350833-001
350831-001
350832-001
354859-001
4HP USB Digital Drive
DL702A (with 128-MB memory)
Weight saver
Maintenance and Service Guide3–31
364727-001
361694-001
Illustrated Parts Catalog
3.6Miscellaneous
Table 3 -6
Miscellaneous (not illustrated)
Spare Part Information
Description
3-wire power cord sets
Spare Part
Number
Denmark
Europe
France
Germany
Greece
Israel
Italy
The Netherlands
Label Kits
For use with Pavilion zx5200 Series
For use with Pavilion zv5200 Series
For use with Presario R3000 Series
For use with Presario R3200 Series
For use with HP Business Notebook nx9110 models
For use with Pavilion zx5000 Series and zv50xx
notebook models
For use with Presario R3001, R3002, and R3010
knobbed models
For use with HP Pavilion zv51xx notebook models
For use with Compaq Presario R3004 notebook and
R31xx notebook models
For use with HP Business Notebook nx9105 model
Leather, top load, Samsung
Leather, top load, SG
Nylon, top load, Samsung
Nylon, top load, SG
Nylon, entry level
Port Replicators
Advanced Port Replicator
Common Port Replicator
Security card345856-001
Entertainment Cable and Y Cable359680-001
Screw Kit (includes the following screws; refer to
Appendix C, “Screw Listing,” for more information on screw
specifications and usage.)
For use with HP Pavilion zx5000 Series and zv50xx
notebook models, HP Compaq Business Notebook
nx9110 model, and Compaq Presario R3001, R3002,
and R3010 notebook models
For use with HP Pavilion zv51xx notebook models,
HP Compaq Business Notebook nx9105 model, and
Compaq Presario R3004 and R31xx notebook models
The following sections include some of the considerations to
in mind during disassembly and assembly procedures.
keep
As you remove each subassembly from the notebook, place
✎
Plastic Parts
Cables and Connectors
Ä
subassembly (and all accompanying screws) away from
the
the work area to prevent damage.
Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.
CAUTION: When servicing the notebook, ensure that cables are
placed in their proper locations during the reassembly process.
Improper cable placement can damage the notebook.
Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
easily.
tear
4–2Maintenance and Service Guide
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