HP zx5000 User Manual

Maintenance and Service Guide

HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series

Document Part Number: 335402-003

July 2004

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion zx5000 Notebook PC HP Pavilion zv5000 Notebook PC Compaq Presario R3000 Notebook PC Series HP Compaq Business Notebook nx9100 Series Third Edition July 2004 First Edition February 2004 Document Part Number: 335402-003

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

1.2 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.3 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.4 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–28

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–2

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–3

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–4

Selecting from the Security Menu . . . . . . . . . . . . . . 2–5

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–6

2.2 Using Diagnostics for Windows . . . . . . . . . . . . . . . . 2–8

Obtaining, Saving or Printing Configuration

Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Obtaining, Saving or Printing

Diagnostic Test Information . . . . . . . . . . . . . . . . . . . 2–9

2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2–11

Flowchart 2.1—Initial Troubleshooting . . . . . . . . . 2–12

Flowchart 2.2—No Power, Part 1. . . . . . . . . . . . . . 2–13

Flowchart 2.3—No Power, Part 2. . . . . . . . . . . . . . 2–14

Flowchart 2.4—No Power, Part 3. . . . . . . . . . . . . . 2–15

Flowchart 2.5—No Power, Part 4. . . . . . . . . . . . . . 2–16

Flowchart 2.6—No Video, Part 1 . . . . . . . . . . . . . . 2–17

Maintenance and Service Guide iii

Contents

Flowchart 2.7—No Video, Part 2 . . . . . . . . . . . . . . 2–18

Flowchart 2.8—Nonfunctioning Port Replicator

(if applicable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19

Flowchart 2.9—No Operating System (OS)

Loading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20

Flowchart 2.10—No OS Loading, Hard Drive,

Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21

Flowchart 2.11—No OS Loading, Hard Drive,

Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–22

Flowchart 2.12—No OS Loading, Hard Drive,

Part 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23

Flowchart 2.13—No OS Loading,

Diskette Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24

Flowchart 2.14—No OS Loading, CD-ROM or

DVD-ROM Drive . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25

Flowchart 2.15—No Audio, Part 1. . . . . . . . . . . . . 2–26

Flowchart 2.16—No Audio, Part 2. . . . . . . . . . . . . 2–27

Flowchart 2.17—Nonfunctioning Device. . . . . . . . 2–28

Flowchart 2.18—Nonfunctioning Keyboard . . . . . 2–29

Flowchart 2.19—Nonfunctioning

Pointing Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–30

Flowchart 2.20—No Network/Modem

Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–31

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–2

3.2 Major Components—

HP Pavilion zv5000 and zx5000 . . . . . . . . . . . . . . . 3–3

3.3 Major Components—HP Compaq Business

Notebook nx9100 Series

and Compaq Presario R3000 Series . . . . . . . . . . . . 3–15

3.4 Miscellaneous Plastics Kit Components . . . . . . . . . 3–29

3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–30

3.6 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–32

iv Maintenance and Service Guide

Contents

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5

5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.5 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.6 Combination Drive . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.7 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21

5.8 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27

5.9 Strip Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.10 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–32

5.11 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–34

5.12 Mini PCI Communications Card. . . . . . . . . . . . . . 5–35

5.13 Primary Memory Module . . . . . . . . . . . . . . . . . . . 5–37

5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–39

5.15 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–47

5.16 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–50

5.17 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–53

5.18 TouchPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–57

5.19 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–64

5.20 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–76

5.21 Upper Logic Audio Board. . . . . . . . . . . . . . . . . . . 5–79

Maintenance and Service Guide v

Contents

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

C Screw Listing

Index

vi Maintenance and Service Guide

Product Description

The HP Pavilion zv5000 and zx5000 notebook PCs, the HP Compaq Business Notebook nx9100 Series, and the Compaq Presario R3000 notebook PC offer advanced modularity; a 64-bit Mobile Intel® Pentium® 4 processor, 64-bit AMD Athlon 64 processor, or 32-bit AMD XP-M processor; an ATI MOBILITY RADEON 9600 Pro graphics controller with 64 or 32 MB of discrete video memory; and extensive multimedia support.

Maintenance and Service Guide 1–1

Product Description

HP Pavilion zv5000 and zx5000 Notebooks

HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Notebooks

1–2 Maintenance and Service Guide

1.1 Features

■ Mobile Intel Pentium 4 3.06-, 2.80-, 2.66-, and 2.40-GHz

processors, all with 512-KB L2 cache, varying by notebook model

- or -

Intel Pentium 4 DT 3.20-, 3.06-, 2.80-, 2.66-, and 2.40-GHz processors, all with 256-KB L2 cache, varying by notebook model

- or -

AMD Athlon 64 1.8-, 2.0-, and 2.2-GHz processors, all with 1-MB L2 cache, varying by notebook model

- or -

AMD Athlon XP-M 1.6-GHz processor with 256-KB L2 cache

■ 15.4-inch wide UXGA (1600 × 1200), 15.4-inch wide

XGA (1024 × 768), or 15.0-inch XGA (1024 × 768) TFT displays with over 16.7 million colors, varying by notebook model

■ ATI MOBILITY RADEON 9600 Pro graphics controller

with 64 or 32 MB of video memory, varying by notebook model

■ 80-, 60-, 40-, or 30-GB high-capacity hard drive, varying by

notebook model

■ 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,

expandable to 2.0 GB

Product Description

■ Microsoft® Windows® XP Home Edition and Microsoft

Windows XP Professional

■ Full-size Windows keyboard with integrated numeric keypad

■ TouchPad pointing device

■ Integrated 5-in-1 Memory Reader slot

■ Integrated 10/100/1000BaseT Ethernet local area network

(LAN) NIC with RJ-45 connector

Maintenance and Service Guide 1–3

Product Description

■ Integrated wireless support for Mini PCI 802.11a/b/g LAN

devices

■ 2 Type II PC Card slots with support for both 32-bit

(CardBus) and 16-bit PC Cards

■ External 120-watt AC adapter and power cord

■ 12- or 8-cell Li-Ion battery pack

■ Stereo speakers

■ Support for the following devices in the MultiBay:

❏ 24X Max DVD+RW/R and CD-RW Combo Drive

❏ 24X Max DVD/CD-RW Combo Drive

❏ 8X Max DVD-ROM Drive

❏ 24X Max CD-ROM Drive

❏ 8-cell Li-Ion battery pack

■ Connectors for:

❏ RJ-11 (modem)

❏ RJ-45 network interface card (NIC)

❏ Universal Serial Bus (USB) v. 2.0 (3)

❏ S-Video

❏ Parallel

❏ External monitor

❏ DC power

❏ Docking

❏ 1394 digital

❏ Microphone

❏ Stereo speaker/headphone

■ Infrared port

1–4 Maintenance and Service Guide

1.2 Power Management

The notebook comes with power management features that conserve power and extend battery operating time. The notebook supports the following power management features:

■ Standby

■ Hibernation

■ User-customizable settings

■ Hotkeys for setting level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power button

■ Advanced Configuration and Power Interface (ACPI)

compliance

Product Description

Maintenance and Service Guide 1–5

Product Description

1.3 External Components

The external components on the front and right side of the HP Pavilion zv5000 and zx5000 notebooks are shown below and described in Table 1-1.

Front and Right-Side Components—HP Pavilion zv5000 and zx5000 Notebooks

1–6 Maintenance and Service Guide

Table 1-1

Front and Right-Side Components

HP Pavilion zv5000 and zx5000 Notebooks

Item Component Function

Product Description

Power/standby LED On: Notebook is turned on.

Blinking: Notebook is in Standby. Off: Notebook is off or in Hibernation.

IDE (Integrated Drive Electronics) LED; also referred to as the hard drive/optical drive activity LED

Display release latch Opens the notebook.

Battery LED On: A battery pack is charging.

Stereo speakers (2) Produce stereo sound.

Volume increase button Increases system volume.

Mute button Mutes system volume. An LED comes on

Volume decrease button

On: The internal hard drive or the optical drive is being accessed.

Blinking: Battery pack has reached a low-battery condition.

Off: AC power is applied with battery pack either fully charged or not installed, or no AC power is applied.

when the button is pushed in, and the sound is muted.

Decreases system volume.

Maintenance and Service Guide 1–7

Product Description

Front and Right-Side Components—HP Pavilion zv5000 and zx5000 Notebooks (Continued)

1–8 Maintenance and Service Guide

Tabl e 1-1

Front and Right-Side Components

HP Pavilion zv5000 and zx5000 Notebooks

Item Component Function

Product Description

(Continued)

Audio-out (headphone) jack

Audio-in (microphone) jack

USB port Connects USB 1.1- and 2.0-compliant

1394 connector (select models)

Infrared port (select models)

Expansion port Connects an optional port replicator.

RJ-45 (network) jack Connects an optional network cable.

S-Video jack Connects an optional S-Video device, such

Connects an optional headphone, headset, or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR.

Connects an optional monaural microphone.

devices to the notebook using a standard USB cable.

Connects an optional IEEE 1394 device, such as a camcorder.

Provides wireless communication between the notebook and an optional IrDA-compliant device.

as a television, VCR, camcorder, overhead projector, or video capture card.

Maintenance and Service Guide 1–9

Product Description

The external components on the front and right side of the HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 notebook are shown below and described in Table 1-2.

Front and Right-Side Components—HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 Notebook

1–10 Maintenance and Service Guide

Tabl e 1-2

Front and Right-Side Components

HP Compaq Business Notebook nx9100 Series

and Compaq Presario R3000

Item Component Function

Product Description

Stereo speakers (2) Produce stereo sound.

Power/standby LED On: Notebook is turned on.

Blinking: Notebook is in Standby. Off: Notebook is off or in Hibernation.

Display release latch Opens the notebook.

Battery LED On: A battery pack is charging.

Blinking: Battery pack has reached a low-battery condition.

Off: AC power is applied with battery pack either fully charged or not installed, or no AC power is applied.

IDE (Integrated Drive Electronics) LED; also referred to as the hard drive/optical drive activity LED

Wireless button Turns optional internal wireless device(s)

Wireless LED On: At least one optional internal wireless

Volume buttons (2) Decrease and increase system volume.

On: The internal hard drive or the optical drive is being accessed.

on or off.

device is active. Off: No wireless device is active.

■ To decrease volume, use left button.

■ To increase volume, use right button.

Maintenance and Service Guide 1–11

Mute button Mutes system volume. An LED comes on

when the button is pushed in, and the sound is muted.

Product Description

Front and Right-Side Components—HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 (Continued)

1–12 Maintenance and Service Guide

Tabl e 1-2

Front and Right-Side Components

HP Compaq Business Notebook nx9100 Series and

Compaq Presario R3000

Item Component Function

(Continued)

Product Description

Audio-out (headphone) jack

Audio-in (microphone) jack

USB port Connects USB 1.1- and 2.0-compliant

1394 connector (select models)

Infrared port (select models)

Vents (2) Allow airflow to cool internal components.

Connects an optional headphone, headset, or power stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR.

Connects an optional monaural microphone.

devices to the notebook using a standard USB cable.

Connects an optional IEEE 1394 device, such as a camcorder.

Provides wireless communication between the notebook and an optional IrDA-compliant device.

This notebook is designed to run

demanding applications at full power. As a result of increased power consumption, it is normal for the notebook to feel warm or hot when used continuously. To avoid potential discomfort or burns, do not block the air vents or use the notebook on your lap for extended periods. The notebook complies with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC-60950).

Maintenance and Service Guide 1–13

Product Description

Tabl e 1-2

Front and Right-Side Components

HP Compaq Business Notebook nx9100 Series and

Compaq Presario R3000

Item Component Function

(Continued)

✎

module port Connects an optional port replicator.

RJ-45 (network) jack Connects an optional network cable.

S-Video jack Connects an optional S-Video device, such

as a television, VCR, camcorder, overhead projector, or video capture card.

The notebook rear and left-side components are shown below and described in Table 1-3.

The notebook rear and left-side component locations are identical for the HP Pavilion zv5000 and zx5000, the HP Compaq Business Notebook nx9100 Series, and Compaq Presario R3000 Series. Notebook appearance varies by model.

Rear and Left-Side Components

1–14 Maintenance and Service Guide

Tabl e 1-3

Rear and Left-Side Components

Item Component Function

AC power connector Connects an AC adapter.

Product Description

Exhaust vent Allows airflow to cool internal components.

This notebook is designed to run

External monitor port Connects an optional external monitor or

overhead projector.

Parallel connector Connects an optional parallel device,

such as an external diskette drive bay or aprinter.

RJ-11 (modem) jack (select models)

Security cable slot Attaches an optional security cable to the

Connects a modem cable.

notebook.

Security solutions are designed to act

as deterrents. These deterrents may not prevent a product from being mishandled or stolen.

Maintenance and Service Guide 1–15

Product Description

The notebook rear and left-side component locations

✎

are identical for the HP Pavilion zv5000 and zx5000, HP Compaq Business Notebook nx9100 Series, and Compaq Presario R3000 models. Notebook appearance varies by model.

Rear and Left-Side Components

1–16 Maintenance and Service Guide

Tabl e 1-3

Product Description

Rear and Left-Side Components

Item Component Function

5-in-1 Memory Reader LED (select models)

5-in-1 Memory Reader slot (select models)

PC Card slot (1 or 2 slots, select models)

PC Card eject button (one or 2 buttons, select models)

USB port (2) Connect USB 1.1- and 2.0-compliant devices

Optical drive bay Holds a CD-ROM Drive, DVD-ROM Drive,

3 drive configurations: optional HP USB Digital Drive, optional diskette drive, or no drive

On: The 5-in-1 Memory Reader slot is accessing a digital memory card.

Supports 5 types of optional digital memory cards: SD Memory Card, MultiMediaCard, SmartMedia Card, Memory Stick, and Memory Stick Pro.

Supports an optional Type I or Type II 32-bit (CardBus) or 16-bit PC Card.

Ejects an optional PC Card from the PC Card slot.

to the notebook using a standard USB cable.

DVD+RW/R and CD-RW Combo Drive, or DVD/CD-RW Combo Drive.

■ Digital Bay: Supports an optional pocket-sized HP USB Digital Drive.

■ Diskette Drive: Supports a standard

1.4-MB diskette.

■ No drive: No drive bay is installed.

(Continued)

Maintenance and Service Guide 1–17

Product Description

The notebook keyboard components are shown below and described in Table 1-4.

The notebook keyboard component locations are identical for

✎

the HP Pavilion zv5000 and zx5000, HP Compaq Business Notebook nx9100 Series, and Compaq Presario R3000 Series. Notebook appearance varies by model.

Keyboard Components

1–18 Maintenance and Service Guide

Tabl e 1-4

Keyboard Components

Item Component Function

fn key Combines with the function keys to perform

additional system and application tasks.

Product Description

caps lock key Enables caps lock and turns on the

caps lock LED.

f1 through f12 function keys

num lock key Enables numeric lock and the internal

Internal keypad Can be used like the keys on an external

Arrow keys Move the cursor around the screen.

Windows applications key

Windows logo key Displays the Windows Start menu.

Perform system and application tasks. When combined with the fn key, the function keys f1 and f3 through f12 perform additional tasks as hotkeys.

keypad.

numeric keypad.

Displays a shortcut menu for items beneath the pointer.

Maintenance and Service Guide 1–19

Product Description

The top components of the HP Pavilion zv5000 and zx5000 notebooks are shown below and described in Table 1-5.

Top Components—HP Pavilion zv5000 and zx5000 Notebooks

1–20 Maintenance and Service Guide

Tabl e 1-5

Top Components

HP Pavilion zv5000 and zx5000 Notebooks

Item Component Function

Product Description

Power button When the notebook is:

■ Off, press and release to turn on the notebook.

■ In Standby, press and release to exit Standby.

■ In Hibernation, press and release to exit Hibernation.

If the system has stopped responding and Windows shutdown procedures cannot be used, press and hold for 5 seconds to turn off the notebook.

Caps lock LED On: Caps lock is on.

Num lock LED On: Num lock is on and or the embedded

numeric keypad is enabled.

Picture button Launches a digital imaging application.

Media button Launches a multimedia application.

Wireless button Turns optional internal wireless device(s)

on or off.

Internet button Launches the Internet.

Maintenance and Service Guide 1–21

Product Description

Top Components—HP Pavilion zv5000 and zx5000 Notebooks (Continued)

1–22 Maintenance and Service Guide

Tabl e 1-5

Top Components

HP Pavilion zv5000 and zx5000 Notebooks

Item Component Function

Product Description

(Continued)

Display lid switch ■ If the notebook is closed while on, turns

off the display.

■ If the notebook is opened while in Standby, turns on the notebook (resumes from Standby).

Exhaust vents (2) Allows airflow to cool internal components.

This notebook is designed to run

TouchPad button Turns the TouchPad on or off.

TouchPad LED On: TouchPad is enabled.

TouchPad scroll area Scrolls upward or downward.

Maintenance and Service Guide 1–23

Left and right TouchPad buttons

TouchPad Moves the pointer and selects or activates

5-in-1 Memory Reader LED (select models)

Function like the left and right buttons on an external mouse.

items on the screen.

On: The 5-in-1 Memory Reader slot is accessing a digital memory card.

Product Description

The top components of the HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000 are shown below and described in Table 1-6.

Top Components—HP Compaq Business Notebook nx9100 Series and Compaq Presario R3000

1–24 Maintenance and Service Guide

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