Hp zx2000 technical reference guide

technical reference guide

hp workstation zx2000

Document Part Number: 5969-3154

April 2003

This manual contains an overview of system specifications, instructions for removing and replacing system components, information on configuring your system using the included tools and interfaces, and detailed troubleshooting information.

Microsoft Corporation in the U.S. and other countries.

Intel under license.

LINUX® is a registered trademark of Linus Torvalds in the U.S. and other countries.

NVIDIA and NVIDIA Quadro are registered trademarks or trademarks of NVIDIA Corporation in the United States and/or other countries.

All other product names mentioned herein may be trademarks of their respective companies.

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. The information in this document is provided “as is” without warranty of any kind, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose, and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

WARNING: Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

, Windows®, Windows 2000®, and Windows XP® are registered trademarks of Microsoft

and Itanium® are registered trademarks of Intel Corporation in the U.S. and other countries and are used

technical reference guide hp workstation zx2000 First Edition (April 2003)

Document Part Number: 5969-3154

important safety warnings

WARNING: Avoid Electrical Shocks. To avoid electrical shock, do not open the power supplies. There

are no user-serviceable parts inside.

To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The laser module should be serviced by service personnel only. Do not attempt to make any adjustment to the laser unit. Refer to the label on the DVD for power requirements and wavelength. This product is a class I laser product.

WARNING: Removing and Replacing the Cover. For your safety, never remove the system side cover

without first disconnecting the power cord from the power outlet and removing any connection to a telecommunications network. If a Power Protection Device is fitted to your system, you must shut down your computer using its on/off switch, then remove the power cord before removing the system’s side cover. Remove the Power Protection Device cables before any servicing operation. Always replace the side cover before switching the system on again.

WARNING: Battery Safety Information. There is a danger of explosion if the battery is incorrectly

installed. For your safety, never attempt to recharge, disassemble, or burn an old battery. Replace the battery with the same or equivalent type, as recommended by the manufacturer.

The battery in this system is a lithium battery that does not contain any heavy metals. However, to protect the environment, do not dispose of batteries in household waste. Return used batteries either to the shop from which you bought them, to the dealer from whom you purchased your system, or to HP so that they can either be recycled or disposed of in the correct way. Returned batteries will be accepted free of charge.

WARNING: Avoid Burn Injuries. Some parts inside the computer will be hot. Wait approximately three

to five minutes for them to cool down before touching them.

CAUTION: Avoid Static Electricity. Static electricity can damage electronic components. Turn OFF all

equipment before installing an accessory card. Don’t let your clothes touch any accessory card. To equalize the static electricity when replacing an accessory card, rest the accessory card bag on top of the system unit while you are removing the card from the bag. Handle the card as little as possible and with care.

CAUTION: Information on Ergonomic Issues. It is strongly recommended that you read the ergonomics

information, available in the “Working In Comfort” section of this manual, before using your system. You can access more extensive ergonomics information at: www.hp.com/ergo

NOTE: Recycling Your System. HP has a strong commitment toward the environment. Your HP system has been designed to respect the environment as much as possible. HP can also take back your old system for recycling when it reaches the end of its useful life. HP has a product take-back program in several countries. The collected equipment is sent to an HP recycling facilities in Europe or the U.S.A. As many parts as possible are reused. The remainder is recycled. Special care is taken for batteries and other potential toxic substances, these are reduced into non-harmful components through special chemical processes. If you require more details about the HP product take-back program, contact your local dealer or your nearest HP Sales Office.

Contents

1 Product Information

System features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

Power specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

Power consumption and cooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

Environmental specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

Front panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Rear panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8

2 Installing or Replacing Parts and Accessories

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Internal components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Removal and replacement prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Read the power and EMI warning and note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Gather your tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Follow electrostatic discharge (ESD) precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

Removing and replacing covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Removing the plastic and metal covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–5

Replacing the covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

Removing and replacing the front bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10

Removing and replacing internal components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

Memory modules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11

Accessory and graphics cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

Optical drives (CD or DVD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

Hard drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20

Power supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23

System fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–24

Airflow guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–26

LED status panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–27

Processor assembly and power module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28

System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–33

System battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–36

3 System Configuration

Extensible Firmware Interface (EFI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Accessing and navigating the EFI shell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Using the Boot Option Maintenance menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Using the Security/Password menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

Baseboard Management Controller (BMC). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23

Using the BMC command line interface (CLI). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23

technical reference guide v

Contents

3 System Configuration

Extensible Firmware Interface (EFI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Accessing and navigating the EFI shell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Using the Boot Option Maintenance menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

Using the Security/Password menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21

Baseboard Management Controller (BMC). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23

Using the BMC command line interface (CLI). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–23

BMC commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24

IPMI commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–26

Firmware upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–31

4 Troubleshooting

Troubleshooting overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Identifying and diagnosing hardware problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

System e-buzzer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Monitor troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14

Running Diagnostic Software Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15

HP e-DiagTools hardware diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–15

Additional diagnostics tools for HP-UX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–18

A System Accessories

Graphics cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1

Supported graphics cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–1

Selecting a monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2

Mass storage devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6

Hard disk drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–6

CD-RW drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7

DVD-ROM drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–8

B System Board

System board overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1

System board components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3

Intel® Itanium® 2 processor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3

Processor bus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–3

ZX1 I/O and memory controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–4

I/O bus interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–4

Processor dependent hardware controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–5

Dual serial controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–5

Field programmable gate array controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–6

Baseboard management controller (BMC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–6

IDE interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–6

10/100/1000 BT LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–7

vi technical reference guide

C Part Numbers

Exploded view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C–1

D Event, Error and Warning Messages

EFI error and warning messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–1

SEL and FPL log entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–4

Accessing the logs with BMC CLI commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–4

System specific events. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–5

Events without sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D–8

Index

Contents

technical reference guide vii

Contents

viii technical reference guide

This chapter provides an overview of the hp workstation zx2000, including:

■

System features

■

Physical characteristics

■

Power specifications

■

Environmental specifications

■

Front panel features

■

Rear panel connectors

system features

Feature Description

Processor Intel® Itanium® 2

product information

•900 MHz

• 1.5 MB cache on chip

Firmware 8 MB flash EEPROM

• Configured using Extensible Firmware Interface (EFI)

Operating system Models include one of the following:

•HP-UX

•Linux®

• Microsoft® Windows® XP 64-Bit Edition Version 2003

Main memory Capacity:

• 512 MB min. (2 x 256 MB)

• 8 GB max. (4 x 2 GB) Type: PC2100 ECC registered DDR266 SDRAM Sockets: Four DIMM sockets Bus Bandwidth: 4.25 GB/sec For memory loading order and detailed memory installation

instructions, see “Loading Order” on page 2-12.

Hard drive(s) Models include one or two of the following:

• Ultra ATA-100 IDE: 40 GB, 80 GB or 120 GB

• Ultra 160 SCSI: 36 GB, 73 GB or 146 GB

technical reference guide 1–1

Product Information

Feature Description

Optical drive(s) Models include one of the following IDE drives:

• 48X CD-RW

•16X DVD-ROM

SCSI controller (optional)

IDE controller Ultra ATA-100 capable controller supporting a total of two IDE buses

Graphics controllers Models available with a range of AGP graphics cards (Appendix A).

Accessory card sockets Six sockets total:

I/O connectors • 10/100/1000 LAN connector

Models may include one Ultra 160 SCSI adapter

and four IDE devices:

•Two internal hard drives

• Two front-access optical drives

• One AGP Pro 50 1.5V-only 4

• Three full-length and one half-length 3.3V 64-bit 66 MHz PCI-X

sockets

• One full-length 3.3V 64-bit 133 MHz PCI-X socket.

• Four USB 2.0 480 Mb/s connectors:

•Two front-access

•Two rear-access

•Two 9-pin serial ports:

•UART 16550 buffered

• RS-232-C

32-bit socket

Input devices USB keyboard and mouse:

• HP 104/105 key keyboard, available in 13 localized layouts

• HP three-button mouse, standard or scroll-wheel

IEEE-1394 FireWire (optional)

Audio Integrated audio features:

1–2 technical reference guide

Models may include IEEE-1394 interface cards:

• IEEE-1394A, OHCI

• Three ports (two rear, one internal)

• 16-bit stereo

• Internal CD audio connector

• Full duplex

• Three rear-connect audio jacks:

•Microphone

•Line in

•Line out

physical characteristics

Characteristic hp workstation zx2000

Product Information

Weight

Tower system Minimum: 21.98 kg (48.45 lb.)

Maximum: 24.80 kg (54.68 lb.)

Rack system Minimum: 17.77 kg (39.18 lb.)

Maximum: 20.60 kg (45.41 lb.)

Dimensions

Tower system Height: 502.6 mm (19.79 in.)

Depth: 512.4 mm (20.17 in.) Width: 268.0 mm (10.55 in.)

Rack system Height: 175.3 mm (6.90 in.)

Depth: 510.9 mm (20.11 in.) Width: 482.5 mm (18.99 in.)

Footprint, tower system Space requirement, rack system

1. Excludes keyboard, mouse and display.

0.09 m2 (0.98 sq. ft.) 4 units

technical reference guide 1–3

Product Information

power specifications

Available power (output) is the maximum DC power that the power supply can supply to the system.

Maximum input power is what the power supply requires from the AC line to deliver that maximum DC output (given worst case efficiency and max loading).

Maximum input current is the worst case/highest current given the lowest input voltage and the maximum input power.

Parameter Total Rating PCI Sockets AGP Sockets

Input voltage (wide-range) 100-127VAC

200-240VAC

Max input current 6.4A at 100VAC

3.2A at 200VAC

Input frequency 50 – 60 Hz

Max input power required 643W

Max available output power 450W

Max current at +12V 14A

Max current at +12V-CPU 16A

Max current at +3.3V 34A

Max current at +5V 20A

Max current at –12V 0.55A

Max current at +5Vsb 2A

5 sockets available at 15W/socket

Total of 75W

1 socket available at 50W/socket

The power supply has Active Power Factor Correction (APFC) that meets EN61000-3-2 over the range of 88-255 VAC rms.

1–4 technical reference guide

power consumption and cooling

The power consumptions listed in the following table are valid for a standard configuration as shipped (4 GB of memory, 450W power supply, two hard disk drives, and one graphics card).

All information in this section is based on primary power consumptions.

Additional Component

Processor 130W 443.6 Btu/h

IDE hard disk drive with I/O access 23W 78.4 Btu/h

IDE hard disk without I/O access (idle) 16W 54.5 Btu/h

PCI card 10W to 25W 34.12 Btu/h to 85.30 Btu/h

AGP card 50W (maximum) 170.6 Btu/h

environmental specifications

Environmental Specifications (System Processing Unit with Hard Disk)

Product Information

Operating temperature +5° C to +35° C (+41° F to +95° F)

Storage temperature -40° C to +70 C (-40° F to +158° F)

Over-temperature shutdown +40° C (+104° F)

Operating humidity 15% to 85% relative (non-condensing)

Storage humidity 8% to 85% relative (non-condensing)

Operating altitude 0-3000 m (0-10,000 ft.)

Storage altitude (long-term) 0-4600 m (0-15,000 ft.)

Operating temperature and humidity ranges may vary depending on the installed mass storage devices. High humidity levels can cause improper disk operation. Low humidity levels can aggravate static electricity problems and cause excessive wear of the disk surface.

technical reference guide 1–5

Product Information

front panel

The hp workstation zx2000 front panel has the following features:

■

Two front-access USB connectors.

■

Two front-access optical drive bays.

Power Button turns the system power on or off.

■

Power LED is green when the power is on or the power button is pushed in. If the power is

■

on and the button is pushed in, the light will stay on even after the system is powered down. When the button is released, the green light turns off.

Activity LED indicates whether the system is accessing any of the hard drives or optical

■

drives (IDE or SCSI). If the LED is:

off, the system is off, or the system is not accessing internal drives

❏

blinking green, the system is accessing an internal drive

❏

NOTE: The Activity LED automatically communicates with IDE hard drives or optical drives. To communicate with SCSI drives, a SCSI LED activity cable must connect the SCSI card and the system board. The Activity LED is active only on systems purchased after March 2003.

System and Diagnostic LEDs provide information about system errors.

■

Locator Button and LED (rack-mount configuration only) identifies the rack position of

■

the workstation.

1–6 technical reference guide

Product Information

3 4

Front Panel, Tower Configuration

12345687

Front Panel, Rack Configuration

1 Optical drive bays 5 Activity LED

2 Power LED 6 Diagnostic LEDs 1-4

3 Power button 7 Front-access USB connectors

(behind door)

4 System LED 8 Locator LED and button

(rack-mounted system only)

technical reference guide 1–7

Product Information

rear panel

The connectors are shaped to go in one way only. Refer to the label on the back of the workstation.

5 6

Rear Panel Connectors, Tower Configuration

124

Rear Panel Connectors, Rack-mounted Configuration

1 Power 5 LAN LEDs

2 Serial ports 6 Built-in LAN and optional 2nd LAN ports

3 Audio

4 USB

(headphone, microphone)

7 Monitor port(s) on graphics card

1–8 technical reference guide

installing or replacing parts and accessories

overview

This chapter contains the following sections:

■

“Internal components” on page 2-2 shows photos of the internal components and system board. These will help you locate components.

■

“Removal and replacement prerequisites” on page 2-4 provides information you must know before you remove components.

■

“Removing and replacing covers” on page 2-5 and “Removing and replacing the front bezel” on page 2-10 explain two tasks you perform for many remove/replace procedures.

■

The remaining sections explain how to remove and replace components:

❏

Memory modules, page 2-11

❏

Accessory and graphics cards, page 2-13

❏

Optical drives (CD or DVD), page 2-17

❏

Hard drives, page 2-20

❏

Power supply, page 2-23

❏

System fans, page 2-24

❏

Airflow guide, page 2-26

❏

LED status panel, page 2-27

❏

Processor assembly and power module, page 2-28

❏

System board, page 2-33

❏

System battery, page 2-36

technical reference guide 2–1

Installing or Replacing Parts and Accessories

internal components

3 2

zx2000 Main Components

1 PCI sockets 8 Optical drive(s)

2 AGP video card (behind arm) 9 System fans (behind front bezel)

3 AGP retainer arm 10 LED status panel

4 Memory DIMMs 11 Serial number label (behind door)

5 Power supply 12 Front-access USB ports (behind door)

6 Processor/fan assembly

(behind hard-drive cage)

7 Hard-drive cage 14 Pedestal (tower system)

2–2 technical reference guide

13 Internal speaker

Installing or Replacing Parts and Accessories

543

zx2000 System Board

1 CD Audio connector 7 Internal speaker connector

2 Memory DIMM sockets (4) 8 AGP-Pro 50 socket

3 CPU Power Module 9 PCI sockets (5)

4 CPU Assembly 10 SCSI LED activity connectors

5 Battery 11 Rear panel connectors

6 USB front cable connector

For additional information on the system board, see Appendix B.

technical reference guide 2–3

Installing or Replacing Parts and Accessories

removal and replacement prerequisites

Before you remove or replace parts, you must:

■

Read the power and EMI warning and note below. (Your safety is important!)

■

Gather your tools.

■

Follow electrostatic discharge (ESD) precautions.

read the power and EMI warning and note

WARNING: For the installation and removal procedures in this chapter, you must:

gather your tools

power off the workstation, and

■

unplug the workstation power cord from the AC power outlet.

■

NOTE: To maintain FCC Electromagnetic Interference (EMI) compliance, verify that all covers are replaced and that all screws are properly seated.

You ne e d:

■

Flat blade screwdriver

■

T-15 Torx driver

■

Special processor tool (provided with replacement CPU)

■

Static-free mat

■

Static strap

follow electrostatic discharge (ESD) precautions

To prevent damage to this system, observe all of the following ESD precautions while performing the system parts removal/replacement procedures:

■

Work on a static-free mat.

■

Wear a static strap to ensure that any accumulated electrostatic charge is discharged from your body to ground.

■

Create a common ground for the equipment you are working on by connecting the static-free mat, static strap and peripheral units to that piece of equipment.

■

Keep uninstalled printed circuit boards in their protective antistatic bags.

■

Handle printed circuit boards by their edges, once you have removed them from their protective antistatic bags.

2–4 technical reference guide

removing and replacing covers

To upgrade, remove or replace system components, you must first remove the covers from the system chassis. This section explains how to remove and replace the covers for both tower and rackmount configurations.

WARNING: Never remove the system cover(s) without first turning the system off and unplugging the

power cord from the outlet or Power Protection Device. Always replace the cover(s) before turning the workstation on.

removing the plastic and metal covers

1. Turn off the system and disconnect the power cable and all other cables from the back of the system.

2. Access the metal cover.

Rackmount system: Release the glide-rail retainers and slide the system outward as far as you can so that you have access to the system cover.

Tower system: remove the plastic cover. With the front panel of the tower case facing right:

a. Grasp both indentations at the top of the side panel and pull outward.

Installing or Replacing Parts and Accessories

b. Lift the plastic cover off of the system chassis.

Removing the Plastic Cover (Tower System Only)

technical reference guide 2–5

Installing or Replacing Parts and Accessories

3. Loosen the two blue screws on the cover near the back panel of the chassis.

Unscrewing the Metal Side Cover

4. Slide the cover about 60 mm (1.5 in.) toward the back of the chassis, then lift it off.

Removing the Metal Side Cover

2–6 technical reference guide

removing the shipping screws

The first time you open the case to work on the system, remove the screws that hold the hard drive cage and AGP retainer arm in place for shipping. Replacing these screws is not necessary.

Installing or Replacing Parts and Accessories

Shipping Screws

technical reference guide 2–7

Installing or Replacing Parts and Accessories

replacing the covers

1. Align the right edge of the metal cover with the blue line on the system chassis.

Align the Metal Cover

2. Place the metal cover on the chassis and slide it toward the system front panel.

Replace the Metal Cover

3. Tighten the two blue screws on the cover near the rear panel of the chassis.

4. Rackmount system: Slide the system inward until the glide-rail retainers latch.

2–8 technical reference guide

Installing or Replacing Parts and Accessories

5. Tower system: Replace the plastic cover.

a. Align the cover mounting holes with the matching tabs on the system chassis.

b. Close the cover until it snaps onto the system chassis.

Replacing the Plastic Cover (tower system only)

technical reference guide 2–9

Installing or Replacing Parts and Accessories

removing and replacing the front bezel

You must remove the front bezel from the chassis to upgrade, remove or replace an optical drive.

removing the front bezel

1. To remove the front bezel:

❏

Tower system: Firmly grasp the finger grip at the top of the bezel and pull forward until the bezel snaps open.

❏

Rack-mounted system: Remove the metal cover, then depress the blue release tabs inside the chassis and rotate the bezel away from the chassis.

Removing the Front Bezel

2. Lift the bezel off of the chassis.

replacing the front bezel

1. Insert the bezel latches into the matching slots on the system chassis.

Replacing the Front Bezel

2. Close the bezel and push toward the front of the system until it snaps into place.

3. Rack-mounted system only: Replace the metal cover.

2–10 technical reference guide

Installing or Replacing Parts and Accessories

removing and replacing internal components

memory modules

The hp workstation zx2000 has four memory sockets for memory modules. These modules can be 256 MB, 512 MB, 1 GB or 2 GB. DIMMs must be installed in ordered pairs of equal size. You can install between 512 MB and 8 GB of memory in the system. For a list of approved memory modules, see Appendix C.

removing memory modules

1. Turn off the system, disconnect all cables, and remove the system covers.

WARNING: To ensure that memory modules are not damaged during removal or installation, power off

the workstation and unplug the power cord from the AC power outlet. Wait until the LED on the back of the power supply turns off before removing memory.

2. Press down on the memory module retainer clips and lift the module by its edges out of its memory socket.

Memory Module Retainer Clips

3. If the removed memory is functional, store it in a static-free container for future use.

4. Replace the system covers, reconnect all cables, and turn on the system.

5. Execute the EFI shell info mem command to verify the new memory configuration. For more information on EFI, see Chapter 3

installing memory modules

1. Turn off the system, disconnect all cables, and remove the system covers.

WARNING: To ensure that memory modules are not damaged during removal or installation, power off

the workstation and unplug the power cord from the AC power outlet. Wait until the LED on the back of the power supply turns off before removing or installing memory.

technical reference guide 2–11

Installing or Replacing Parts and Accessories

2. Holding the memory module by its left and right edges, insert the module into the socket.

❏

DDR SDRAM must be loaded as matched pairs. For example, if you place a memory module of 1 GB in DIMM 0A, you must insert a 1 GB module in DIMM 0B. Matched pairs should be loaded in sockets 0A and 0B first, and then in sockets 1A and 1B.

❏

To verify that DIMMs are matched pairs, make sure the HP part numbers are identical.

❏

It is not necessary for DIMMs in the two pairs to match. For example, you may install a pair of 256 MB DIMMs in sockets 0A and 0B and a pair of 1 GB DIMMs in sockets 1A and 1B.

Location of power supply (reference point)

Loading Order Memory DIMM Sockets

1st DIMM 0A

2nd DIMM 1A

1st DIMM 0B

2nd DIMM 1B

NOTE: The memory modules are keyed and can only be inserted in one direction. When the module is correctly seated, the retainer clips will return to their fully upright position. Snap the clips firmly into place to ensure that the DIMMs are seated properly.

3. Replace the system covers, reconnect all cables, and turn on the system.

4. Execute the EFI shell info mem command to verify the new memory configuration. For more information on EFI, see Chapter 3.

2–12 technical reference guide

accessory and graphics cards

The zx2000 has the following accessory card sockets:

■

One half-length 64-bit 66 MHz PCI-X socket

■

One AGP-Pro 50 4X video card socket

■

Three full-length 64-bit 66 MHz PCI-X sockets

■

One full-length 64-bit 133 MHz PCI-X socket

1 2

Installing or Replacing Parts and Accessories

PCI and AGP Sockets

1 Half-length PCI socket

2 AGP-Pro 50 socket

3 66 MHz full-length PCI sockets (3)

4 133 MHz full-length PCI sockets

This section explains how to:

■

access the sockets, and

■

remove and replace AGP video and PCI accessory cards.

technical reference guide 2–13

Installing or Replacing Parts and Accessories

removing an accessory or video card

1. Turn off the system, disconnect all cables, and remove the system covers.

2. Disconnect the hard drive power connection and IDE or SCSI cable.

3. Raise the hard drive cage:

a. Depress the blue latch on the hard drive cage.

b. Lift up the hard drive cage until it snaps into the upright position.

Lifting the Hard Drive Cage

4. Remove the AGP retainer arm:

a. Unscrew the blue AGP retainer arm screw.

b. Lift the arm, sliding it slightly toward the front of the system to release the latches from

the slots in the chassis.

Removing the AGP Retainer Arm

2–14 technical reference guide

Installing or Replacing Parts and Accessories

5. Pull the blue lever on the end of the retainer clip at the rear of the system and lift it out.

Removing the PCI Retainer Clip

6. Grasp the bulkhead end of the card and its opposite edge and lift the card out of its connector.

7. Insert a bulkhead blank, then replace the PCI retainer clip.

8. Replace the AGP retainer arm, making sure that the latches on the arm are inserted securely into the slots on the rear edge of the system chassis and the retainer clip is securely holding the AGP card in place. Lower the arm into place and tighten the blue screw.

9. Close the hard drive cage:

a. Depress the blue latch holding the hard drive cage in the upright position.

b. Lower the cage until it snaps into place.

Releasing and Lowering the Hard Drive Cage

10. Reattach the hard drive power connection and IDE or SCSI cable.

11. Replace the system covers and cables, and restart the workstation.

technical reference guide 2–15

Installing or Replacing Parts and Accessories

installing or replacing an accessory or video card

NOTE: For specifications on your video card, visit the manufacturer’s web site or refer to the graphics documentation included in the acccessory kit.

To install or replace an accessory or video card:

1. Remove the existing card or bulkhead blank that is in the socket you want to use.

2. Grasp the bulkhead end of the card and its opposite edge and insert the card into its connector.

Insert the New Card

3. Replace the PCI retainer clip. First insert the tab at the lower end, then press down until the blank snaps into place.

4. Replace the AGP retainer arm and lower the hard drive cage.

5. Replace the covers and reconnect all cables.

6. Turn the system on, then execute the EFI firmware shell info io command to verify that the accessory card has been properly installed. For more information on EFI, see Chapter 3.

2–16 technical reference guide

optical drives (CD or DVD)

removing an optical drive

1. Turn off the system, disconnect all cables, and remove the system covers and front bezel.

2. Disconnect the power, IDE and audio cables from the back of the optical drive.

NOTE: The audio cable has a small release clip on the side of the connector. Squeeze in on the connector and pull gently to remove it from the drive.

Installing or Replacing Parts and Accessories

Disconnecting the Cables

1 Audio

2 IDE

3 Power

3. Release the small blue retainer clips on both sides of the optical drive by pressing in on them.

Releasing the Optical Drive Retainer Clips

4. Slide the optical drive forward and pull it out of the drive bay.

technical reference guide 2–17

Installing or Replacing Parts and Accessories

5. Remove the rails from the drive by unscrewing the two screws on each rail.

Removing the Optical-drive Rail Screws

6. To save these rails for future use, attach them to the inside of the AGP retainer arm.

Rail Storage on AGP Retainer Arm

7. If you are not replacing the optical drive with a new drive, install a blank in the drive bay opening.

replacing an optical drive

1. Turn off the system, disconnect all cables, and remove the system covers and front bezel.

2. Attach the rail labeled “L” to the left side of the optical drive and the rail labeled “R” to the right side. Make sure the EMI gasket is installed on the top of the drive as shown:

EMI Gasket

3. Slide the optical drive into the drive bay until it stops.

4. Ensure that the retainer clips on both sides of the optical drive have snapped in place. To do this, grasp both sides of the drive without pressing in on the retainer clips and pull. If you can pull gently on the optical drive without it sliding out of its bay, the optical drive is securely in place.

2–18 technical reference guide

Installing or Replacing Parts and Accessories

5. Connect the IDE, power, and audio cables on the back of the optical drive.

NOTE: The system has two IDE cables — one is marked “Hard Drives,” the other is marked “Optical Devices.” Make sure you connect them properly. The black connector on each cable is for the master device; the gray connector is for the slave device. Make sure the jumper on the optical drive is set to cable select (CSEL), not to master (M) or slave (S). See the documentation provided with your drive for help locating the jumper.

6. Replace the covers and reconnect all cables.

7. Turn the system on, then execute the EFI shell info io command to verify that the optical drive has been properly installed. For more information on EFI, see Chapter 3.

technical reference guide 2–19

Installing or Replacing Parts and Accessories

hard drives

removing a hard drive

1. Turn off the system, disconnect all cables, and remove the system covers.

2. Disconnect the hard drive power connection and IDE or SCSI cable.

Disconnect the Drive Cables

1 Power cable

2 IDE or SCSI cable

3. Raise the hard drive cage:

a. Depress the blue latch.

b. Lift up the hard drive cage until it snaps into the upright position.

Lifting the Hard Drive Cage

2–20 technical reference guide

Installing or Replacing Parts and Accessories

4. Place your fingers on the colored release clips, located on the sides of the drive, and squeeze inward. Then, pull outward to remove the drive from the system.

Removing the Hard Drive

5. Remove the rails from the hard drive by unscrewing the two screws on each rail.

Removing the Hard Drive Rail Screws

6. To save these rails for future use, attach them to the inside of the AGP retainer arm.

technical reference guide 2–21

Installing or Replacing Parts and Accessories

replacing a hard drive

1. Attach rails to the hard drive (page 2-21).

NOTE: Extra hard drive rails are attached to the inside of the AGP retainer arm (page 2-18).

2. Push inward on the drive until it no longer slides inward.

3. If you removed the AGP retainer arm to access stored rails, replace it, making sure that the latches on the arm are inserted securely into the sockets on the rear edge of the system chassis and the retainer clip is securely holding the AGP card in place. Lower the arm into place and tighten the blue screw using your fingers.

4. Depress the blue latch holding the hard drive cage in the upright position, and lower the cage until it snaps into place.

5. Reattach the hard drive power connection and IDE or SCSI cable.

NOTE: The system has two IDE cables — one is marked “Hard Drives,” the other is marked “Optical Devices.” Make sure you connect them properly. The black connector on each cable is for the master device; the gray connector is for the slave device. Make sure the jumper on the hard drive is set to cable select (CSEL), not to master (M) or slave (S). See the documentation provided with your drive for help locating the jumper.

6. SCSI Drives only: Connect the SCSI Activity LED cable provided with the SCSI card to the system board (A) and SCSI card (B).

Connect the SCSI LED Cable

NOTE: The SCSI Activity LED is only active on systems purchased after March 2003.

7. Replace the system covers and cables.

8. Turn the system on, then execute the EFI shell info io command to verify that the optical drive has been properly installed. For more information on EFI, see Chapter 3.

2–22 technical reference guide

power supply

removing the power supply

1. Turn off the system, disconnect all cables, and remove the system covers.

2. Unplug the power supply power connectors from all components in the system including the hard drive, optical drive, CPU and motherboard (large and small connectors).

3. Unscrew the four screws attaching the power supply to the back of the system chassis.

Installing or Replacing Parts and Accessories

Unscrew the Power Supply

4. Pull the power supply forward and lift it out of the chassis.

Removing the Power Supply

replacing the power supply

1. Insert the new power supply into the system chassis.

2. Attach the four screws to the rear panel of the system.

3. Plug the power supply power connectors into all components in the system including the hard drive, optical drive, CPU and motherboard (large and small connectors).

technical reference guide 2–23

Installing or Replacing Parts and Accessories

system fans

Two cooling fans are mounted in a single removable module behind the system front bezel.

removing the system fans

1. Turn off the system, disconnect the power cable, and remove the system covers.

2. Remove the covers from the system, lift the hard drive cage, and remove the AGP retainer arm.

3. Disconnect the two system fan power cables, as well as the speaker, front-access USB connectors and the LED status panel.

Disconnecting the Fans and Cables

1 Two fan connectors (one behind CPU assembly)

2 Speaker connector

3 USB connector

Disconnecting the LED Status Panel Cable

2–24 technical reference guide

Installing or Replacing Parts and Accessories

4. Unscrew the fan cover (A), lift it off of the fan enclosure (B), and move it to the side.

Removing the System Fan Cover

5. Grasp the fan enclosure firmly and pull it out of the system chassis.

Removing the System Fans

replacing the system fans

1. Grasp the replacement fan module firmly and insert it into its fan slot.

2. Re-attach the LED status panel and all cables, replace the system covers, and turn on the system.

3. Verify that the fans have been properly installed by verifying that none of the Diagnostic LEDs on the front of the system are lit.

technical reference guide 2–25

Installing or Replacing Parts and Accessories

airflow guide

The airflow guide on your system ensures that the proper volume of air for cooling the voltage regulator modules (VRMs), processor, and processor power module flows over these components.

You may need to replace the airflow guide if it becomes damaged to the point that airflow across the processor is restricted. You may need to remove the airflow guide to gain access to components under it.

removing the airflow guide

1. Turn off the system and disconnect all power.

2. Disconnect all cables, and remove the system covers.

3. Raise the hard drive cage and remove the AGP retainer arm.

4. Lift the airflow guide out of the system chassis.

Airflow Guide

replacing the airflow guide

1. Insert the airflow guide so the CPU assembly fits into the opening in the guide.

2. Lower the hard drive cage, making sure it lowers fully and fits firmly against the airflow guide and replace the AGP retainer arm.

3. Replace the system covers and reconnect all cables.

2–26 technical reference guide

LED status panel

The LED status panel contains a set of LEDs and buzzer that provide status and troubleshooting information.

CAUTION: Some system settings are saved to the LED status panel. If you are replacing both the LED

status panel and the system board, they must be replaced one at a time to avoid loss of system settings. First replace one component, then turn on the system and boot to the EFI prompt. After confirming that the first component has been replaced successfully, shut down the system and replace the second component.

removing the LED status panel

1. Turn off the system, disconnect all cables, and remove the system covers.

2. Disconnect the LED status panel controller cable.

3. Unscrew the two LED status panel mounting screws and remove the panel.

Installing or Replacing Parts and Accessories

Disconnecting the LED Status Panel

1 Mounting screws

2 LED controller cable

3 LED status panel

replacing the LED status panel

1. Replace the LED status panel in the system and screw in the two LED status panel mounting screws.

2. Connect the LED status panel controller cable.

3. Replace the system covers and reconnect all power cables. Turn on the system and verify that the system and power LEDs light up.

technical reference guide 2–27

Installing or Replacing Parts and Accessories

processor assembly and power module

CAUTION: You must follow these steps exactly and in the correct sequence to avoid serious

damage to the system.

removing a processor

1. Turn off the system, disconnect all power cables, and remove the system covers.

2. Raise the hard drive cage and remove the AGP retainer arm and airflow guide.

3. Disconnect the power module power cable.

Disc onnect the Power Module Power Cable

1 Power module

2 Power module cable

4. Unscrew the power module mounting screws, then disconnect the module from its processor by sliding it toward the back of the system chassis.

Unscrewing and Removing the Power Module

5. Remove the power module from the system.

2–28 technical reference guide

Installing or Replacing Parts and Accessories

6. Disconnect the small power cable for the processor turbo fan.

Disconnect the Power Cable for the Processor Turbo Fan

1 Turbo fan heatsink

2 Power connector for processor turbo fan

7. Use the special processor tool provided with the replacement processor to unscrew the four captive heatsink screws.

Unscrew the Four Turbo Fan Captive Heatsink Screws

8. Slide the sequencing plate to the open position: towards the top (tower) or right side (rackmount) of the system. This opens up the hole in the edge of the turbo fan’s heatsink for insertion of the special processor tool into the processor locking mechanism.

Slide the Sequencing Plate This Way to Remove

technical reference guide 2–29

Installing or Replacing Parts and Accessories

9. Unlock the processor locking mechanism using the special processor tool shipped with your replacement processor assembly. To do this, you need to rotate the mechanism 180 degrees counter-clockwise.

NOTE: There is a hole that runs down through the edge of the turbo fan’s heatsink, which allows you access to the processor’s locking mechanism using the hex-key end of the special processor tool.

Unlock the Processor Locking mechanism

1 Insert special processor tool here

2 The special processor tool rotates this lock underneath the heat sink

3 Unlocked

4 Locked

10. Lift the turbo fan heatsink and processor out of the system.

Remove the Turbo Fan Heatsink and Processor Assembly

2–30 technical reference guide

replacing a processor

1. Remove the existing processor (page 2-28).

2. Make sure the processor locking mechanism is rotated into the unlock position.

Installing or Replacing Parts and Accessories

Processor Locking Mechanism

1 Unlocked

2 Locked

3. Use the four locator posts on the heatsink and the turbo fan power cable to properly align the fan and processor assembly on the system board:

❏

The four locator posts fit in locator holes on the system board’s processor mount.

❏

The turbo fan’s power cable must be positioned so that it is located on the side of the heatsink that faces the bottom (tower) or left side (rackmount) of the system.

Aligning the Turbo Fan and Processor Assembly

1 Locator posts

2 Locator holes

technical reference guide 2–31

Installing or Replacing Parts and Accessories

4. Use the special processor wrench shipped with your replacement processor assembly to lock the processor in place on the system board:

a. Insert the special processor tool into the hole that runs down the side of the heatsink and

rotate it clockwise 180 degrees. Remove the tool.

b. Slide the sequencing plate to the closed position.

Slide The Sequencing Plate This way to Install

c. Screw in the four captive heatsink screws.

5. Connect the small power cable for the processor turbo fan to its connector on the system board.

6. Place the power module in the system.

7. Slide the power module on the system board’s metal mounting bracket so that the power module’s connector connects with the processor’s connector. The two mounting screw holes on the power module must align themselves with their screw holes on the system board’s metal mounting bracket. Screw in the power module’s mounting screws.

8. Connect the power module power cable.

9. Replace the airflow guide. Replace the AGP retainer arm and lower the hard drive cage.

10. Replace the system covers and reattach all cables.

11. Verify that the processor works by turning the system.

2–32 technical reference guide

system board

CAUTION: Some system settings are saved to the LED status panel. If you are replacing both the LED

removing the system board

1. Turn off the system, disconnect all cables, and remove the system covers.

2. Raise the hard drive cage and remove the AGP retainer arm.

3. Disconnect the system board connectors.

NOTE: Disconnect the IDE cables from the hard disks and optical drives. Leave them attached to the system board.

Installing or Replacing Parts and Accessories

B A

System Board Connectors

A Front-access USB connectors E CPU power

B Speaker F IDE connectors

C Chassis intrusion switch G LED status panel connector

D System board power connectors H System fan connectors (2)

technical reference guide 2–33

Installing or Replacing Parts and Accessories

4. Remove the following cables and components. Do not remove the CPU.

NOTE: To help with re-assembly, make note of which cables were connected to which connector.

❏

DIMMs

❏

Accessory and video cards

❏

Fan, LED status panel and front-access USB connections

❏

Airflow guide

❏

Power connections and power supply

5. Unscrew the three backplane system board mounting screws that connect the system board to the rear of the system chassis.

Unscrewing the System Board Mounting Screws

6. Grasp the chipset heatsink and the processor heatsink and slide the system board toward the front of the system.

7. Lift up the rear edge of the system board and lift it out of the chassis.

2–34 technical reference guide

replacing the system board

1. Complete all of the steps in the section “Removing the System Board” on page 2-33.

2. Grasp the new system board by its edges and carefully place it in the system. Remember that the system board keyholes must be aligned with their corresponding standoffs on the system’s chassis. Once the system board is in the system aligned with the keyhole standoffs, slide it back toward the rear of the system. This locks the system board in place.

Aligning the System Board

3. Screw in the three rear backplane system board mounting screws.

4. Connect the system board cables.

Installing or Replacing Parts and Accessories

5. Replace all cables and components on the system board:

❏

Memory DIMMs

❏

IDE devices — hard drives and optical drives

❏

Accessory and graphics cards

❏

Fan, LED and front-access USB connections

❏

Airflow guide

❏

Power connections and power supply

6. Replace the AGP retainer arm, lower the hard drive cage. Replace the system covers and reconnect the cables.

7. Verify that the processor works by turning the system.

technical reference guide 2–35

Installing or Replacing Parts and Accessories

system battery

removing the system board battery

1. Turn off the system, disconnect all cables, and remove the system covers.

2. Raise the hard drive cage. Remove the AGP retainer arm and any PCI or AGP cards that are blocking access to the battery.

3. Lift up on the battery and push on the back of it with a small flat-head screwdriver. This will remove the battery from its holder.

CAUTION: Lift the battery just high enough to clear its holder. Too much stress on the retainer clip can

break it.

The System Board Battery Retainer Clip

replacing the system board battery

1. Lift up on the battery holder’s retainer clip with a small flat-head screwdriver and slide the battery into its holder with your finger. The positive side of the battery should face up.

CAUTION: Lift the battery holder retainer clip just high enough to slide the battery into the battery

holder. Too much stress on the retainer clip can break it.

2. Replace any accessory cards you removed. Replace the AGP retainer arm and lower the hard drive cage.

3. Replace the system covers and reconnect all cables.

4. Verify that the battery has been installed correctly by turning on the system and executing the time command at the EFI prompt.

You may need to reset the system time and date using the EFI time and date commands. Once you have set the time, turn the system off, unplug the power cord, and wait for a minute before turning it back on. Execute the time and date commands again. If the time and date are now correct, you have installed the battery correctly.

For details on using EFI commands, see Chapter 3.

2–36 technical reference guide

system configuration

This chapter covers the tools available for configuring the hp workstation zx2000 system:

■

Extensible Firmware Interface (EFI), page 3-1

■

Baseboard Management Controller (BMC), page 3-23

■

Firmware upgrades, page 3-31

extensible firmware interface (EFI)

The Extensible Firmware Interface (EFI) is an interface between the operating systems and the workstation firmware.

The following topics introduce you to the EFI and explain how to use it to configure your system:

■

Accessing and navigating the EFI shell, page 3-2

■

Using the Boot Option Maintenance menu, page 3-11

■

Using the Security/Password menu, page 3-21

technical reference guide 3–1

System Configuration

accessing and navigating the EFI shell

When you turn on your system and it begins to start up, your system pauses at the

boot option

screen:

EFI Boot Manager ver x.xx [xx.xx]

Please select a boot option

your OS will be listed here

[ EFI Shell [Built-in] Boot option maintenance menu Security/Password Menu

Use up and down arrows to change option(s). Use Enter to select an option

]

NOTE: You have 7 seconds to change the boot option before the system boots to the default OS.

Use the up or down arrow keys to highlight an option, then press

■

EFI Shell [Built-in]

The

is a command line interface that allows you to operate the EFI

Enter

commands or create and run automated scripts.

Boot Option Maintenance Menu

■

allows you to select the order of the devices from which you want the firmware to attempt to boot the OS. You can also configure the system to boot from a configuration file.

Security/Password Menu

■

passwords.

remote access

You can also access the EFI remotely.

1. With the workstation turned off, connect a 9-pin to 9-pin serial cable to Serial Port A on the rear panel of the workstation, and to your remote device.

2. Configure the terminal emulation software with these settings:

❏

Baud rate: 9600

❏

Bits: 8

❏

Parity: None

❏

Stop Bits: 1 (one)

❏

Flow Control: XON/XOFF

NOTE: The default terminal emulation type is VT100+. The default baud rate is 9600. These settings can be changed from the EFI

3. Using the terminal emulation software, connect to the workstation with a direct connection.

4. Turn on the workstation and follow the steps below to access the EFI.

lets you add, change and delete system administrator and user

Boot Options Maintenance Menu

3–2 technical reference guide

using the EFI shell

To access the EFI shell:

System Configuration

1. When the EFI boot option screen displays, use the arrow keys to highlight

Enter

press

EFI Shell

, then

NOTE: You have 7 seconds to change the boot option before the system boots to the default OS.

2. A list of file systems (drives and partitions), and block devices on hard drives is displayed. For example:

Device mapping table

fs0: Acpi(HWP0002,100)/Pci(1|0)/Scsi(Pun0,Lun0)/HD(Part1,Sig00112233) blk0: Acpi(HWP0002,0)/Pci(2|0)/Ata(Primary,Master) blk1: Acpi(HWP0002,100)/Pci(1|0)/Scsi(Pun0,Lun0)

3. The EFI shell first searches for an optional script file named startup.nsh.

❏

If this file is found, it is executed automatically.

❏

If the script does not automatically start an OS or other application, the shell then waits for commands to be entered at the command prompt.

4. You can now enter commands.

To run an individual command:

a. Type the command at the shell prompt. For example, to clear the display on the monitor

enter the

b. Press

cls

command:

Shell:> cls

Enter

to execute the command.

◆

Some commands require additional arguments to further define their action. For example, to display information about the system memory, you must type the

info

command name (

fs0:\> info mem

◆

When you enter individual commands at the command prompt, the shell performs

), plus the desired category of information to display (

variable substitution, then expands wild cards before the command is executed.

◆

To switch to a different file system, execute the following, where

fsx

is the selected

file system, as listed on the screen (see step 2). For example:

Shell> fs0:

You see this prompt:

fs0:\> _

◆

You can also run EFI applications (files ending with

current file system, run the

fs0:> ls

command. For example:

.efi

). To list applications in the

You see a list of applications on the fs0 file system.

mem

technical reference guide 3–3

System Configuration

command syntax

The EFI shell uses a programming language to control the execution of individual commands. Some characters have special meanings in the EFI shell. This section includes instructions for running EFI shell commands and a list of the available commands.

To run an individual command:

1. Type the command at the shell prompt.

For example, to clear the display on the monitor:

fs0:\> cls

2. Press

Enter

to execute the command.

Arguments

Some commands require additional arguments to further define their action. For example, to display information about the system memory, you must type the command name, plus the desired category of information to display:

fs0:\> info mem

Rules

Follow these rules or the commands will not run correctly.

Denotes a comment. All text after this symbol is ignored.

Denotes an output redirect. Output of EFI shell commands can be saved to files instead of being displayed on the monitor or in the terminal emulation program. The shell redirects standard output to a single file and standard error to a single file. Redirecting both standard output and standard error to the same file is allowed. Redirecting to more than one file on the same command is not supported.

The output redirect options, include:

redirect output to a unicode file

redirect output to an ASCII file

>>a

append output to a unicode file

append output to an ASCII file

The syntax for redirecting script output is:

Command > output_file_pathname

Denotes an environment variable. Environment variables can be set and

set

viewed through the use of the set command (see

command in this chapter). To access the value of an environment variable as an argument to a shell command, delimit the name of the variable with the after the variable name; for example,

3–4 technical reference guide

Denotes a wildcard character. Matches zero or more characters in a file name.

Denotes a wildcard character. Matches exactly one character of a file name.

%myvariable%

character before and

System Configuration

[

“ ”

space

newline

Denotes a wildcard character. Defines a set of characters; the pattern matches any single character in the set. Characters in the set are not separated. Ranges of characters can be specified by specifying the first character in a range, then

the

character, then the last character in the range. For example:

[a-zA-Z]

Denotes a literal argument. When a command contains a defined alias the

alias

shell replaces the alias with its definition (see

If the argument is prefixed with the

character, however, the argument is

command in this chapter).

treated as a literal argument and alias processing is not performed.

Quotation marks in the EFI shell are used for argument grouping. A quoted string is treated as a single argument to a command, and any whitespace characters included in the quoted string are just part of that single argument. Quoting an environment variable does not have any effect on the de-referencing of that variable. Double quotation marks (“ ”) denote strings. Single quotation marks are not treated specially by the shell in any way. Empty strings are treated as valid command line arguments.

Used to format batch scripts to separate command names, parameters and so forth.

Used to format batch scripts. Each line represents a new command.

technical reference guide 3–5

System Configuration

command descriptions

The following sections provide brief descriptions of the EFI commands. For more information, use the EFI shell’s help system. To access a:

■

List of EFI command classes, execute help at the EFI shell prompt.

■

Detailed description of a command, execute help and the command name or other options at the EFI shell prompt. For example:

❏

fs0:\> help date displays help for the date command

❏

fs0:\> help -a displays all commands in alphabetical order

❏

fs0:\> help -a-b displays all commands in alphabetical order with page breaks

❏

fs0:\> help class displays all commands in the specified command class (see below)

Command Classes

EFI commands are organized into different classes based on their functions. The classes include:

boot

configuration

device

memory

shell

scripts

Get device, driver and handle information

Boot options and disk-related commands

Change and retrieve system information

Memory related commands

Basic shell navigation and customization

EFI shell script commands

Boot Commands

The boot class commands let you set boot and disk options.

autoboot

bcfg

dblk

boottest

mount

reset

vol

View or set autoboot timeout variable

Display/modify the driver/boot configuration

Display the contents of blocks from a block device

Set/view BootTest bits

Mount a file system on a block device

Reset the system

Display volume information of the file system

Configuration Commands

The configuration class commands let you change and retrieve system information.

cpuconfig

date

err

errdump

info

3–6 technical reference guide

Deconfigure or reconfigure CPUs

Display the current date or sets the date in the system; format is

mm/dd/yyyy

Display or change the error level

View/clear logs

Display hardware information

System Configuration

monarch

palproc

salproc

time

ver

View or set the monarch processor

Make a PAL procedure call

Make a SAL procedure call

Display the current time or set the time of the system; format is

Display the version information

Device Commands

The device class commands provide device, driver and handle information.

baud

connect

devices

devtree

disconnect

driver

drivers

drvcfg

Set serial port settings

Bind an EFI driver to a device and start the driver

Display the list of devices being managed by EFI drivers

Display the tree of devices that follow the EFI Driver Model

Disconnect one or more drivers from a device

Display the handles in the EFI environment

List and install ROM-based drivers

Display the list of drivers that follow the EFI Driver Model

Invoke the Driver Configuration Protocol

hh:mm:ss

drvdiag

guid

lanaddress

load

loadpcirom

map

openinfo

pci

reconnect

unload

Invoke the Driver Diagnostics Protocol

Display all the GUIDs in the EFI environment

Display core I/O MAC address

Load and optionally connect EFI drivers

Load a PCI Option ROM

Display or define mappings

Display the protocols on a handle and the agents

Display PCI devices or PCI function configuration space

Reconnect one or more drivers from a device

Unload a protocol image

Memory Commands

The memory class commands let you manage your memory.

default

dmpstore

dmem

memmap

Reset all NVM values to system defaults

Display all NVRAM variables

Display the contents of memory

Display the memory map

pdt

technical reference guide 3–7

Display or modify memory, memory-mapped IO and PCI settings

View or clear the Page Deallocation Table (PDT)

System Configuration

Shell Commands

The shell class commands let you navigate and customize your shell.

alias

attrib

cls

comp

edit

eficompress

efidecompress

exit

help

hexedit

mkdir

mode

Display, create, or deletes aliases in the EFI shell

Display or change the attributes of files or directories

Display or change the current directory

Clear the standard output with an optional background color

Compare the contents of two files

Copy one or more files/directories to another location

Edit an ASCII or UNICODE file in full screen

Compress a file

Uncompress a file

Exit the EFI shell

Display help menus, command list, or verbose help of a command

Edit with hex mode in full screen

Display a list of files and subdirectories in a directory

Create one or more directories

Display or change the mode of the console output device

Move one or more files/directories to destination

set

setsize

touch

type

xchar

Delete one or more files or directories

Display, create, change or delete EFI environment variables

Set the size of the file

Update the specified file with the current time

Display the contents of a file

Turn on/off extended character features

Scripts Commands

The scripts class commands let you use shell scripts.

echo

for/endfor

Make batch file execution jump to another location

goto

if/endif

pause

stall

Display messages or turn command echoing on or off

Execute commands for each item in a set of items

Execute commands in specified conditions

Print a message and suspends for keyboard input

Stalls, or pauses, the processor for the specified time in microseconds

3–8 technical reference guide

EFI scripts

The EFI scripting language allows you to create executable shell scripts. You can place a set of EFI commands in the shell script, then execute the script as often as needed. You also can modify the script to make it perform different tasks. Script files can be either unicode or ASCII format.

Note that commands executed from a batch script are not saved by the shell for DOSkey history (up-arrow command recall).

The optional script startup.nsh is automatically executed when you enter the EFI shell environment. All EFI shell scripts have the “.nsh” suffix.

This section provides a brief explanation of how to create, edit and run an EFI shell script.

To create or edit a shell script:

1. At the EFI shell prompt, run the shell’s editor. Execute:

System Configuration

fs0:\> edit

file.nsh

where file.nsh represents the name of the new shell script you are creating or the existing script you want to edit.

2. Type or edit the commands to be executed when the script is run. For example:

echo This is a test file.

3. When you are finished writing the script: press F2 to save the file, then press F3 to exit the editor.

The EFI editor is controlled by function key commands. A menu of available commands is shown at the bottom of the screen. If you are accessing the editor through a terminal emulator and the function keys do not work, use the escape sequences listed here.

Command Function Key Escape Sequence

Open file F1 Esc 0

Save file F2 Esc S

Exit F3 Esc Q

Cut F4 Esc D

Paste F5 Esc P

Goto F6 Esc G

Search F7 Esc F

Replace F8 Esc R

File type F9 Esc T

To run a shell script:

1. Type the name of the command at the EFI shell prompt. For example:

fs0:\> mytest.nsh

2. Press

technical reference guide 3–9

Enter

System Configuration

positional arguments

Up to nine positional arguments are supported for batch scripts. Positional argument substitution is performed before the execution of each line in the script file. Positional arguments are denoted

by currently being executed.

In batch scripts, argument substitution is performed first, then variable substitution. Thus, for a variable containing argument on the command line. If no real argument is found to substitute for a positional argument, then the positional argument is ignored.

, where n is a digit between 0 and 9. By convention, %0 is the name of the script file

, the variable will be replaced with the literal string %2, not the second

For example, this sample script replaces the two literal arguments positional arguments

echo -off set arg1 %1 set arg2 %2 echo "I found a %arg1%" echo "I also found a %arg2%"

To run the command, type the command name followed by the arguments at the shell prompt:

fs0:\efi\tools> example cat dog

example> echo -off I found a cat I also found a dog

nesting

Script file execution can be nested; that is, script files may be executed from within other script files. Recursion is allowed.

output redirection

Output redirection is fully supported. Output redirection on a command in a script file causes the output for that command to be redirected. Output redirection on the invocation of a batch script causes the output for all commands in the batch script to be redirected to the file, with the output of each command appended to the end of the file.

and

arg1

and

arg2

with the

By default, both the input and output for all commands executed from a batch script are echoed to the console. Display of commands read from a batch file can be suppressed via the echo -off command (see echo). If output for a command is redirected to a file, then that output is not displayed on the console.

error handling in scripts

By default, if an error is encountered during the execution of a command in a batch script, the script will continue to execute. The

lasterror

shell variable allows batch scripts to test the results of the most recently executed command using the if command. This variable is not an environment variable, but is a special variable maintained by the shell for the lifetime of that instance of the shell.

comments in script files

Comments can be embedded in batch scripts. The # character on a line denotes that all characters

on the same line and to the right of the to the console.

3–10 technical reference guide

are to be ignored by the shell. Comments are not echoed

using the boot option maintenance menu

This menu allows you to select console output and input devices as well as various boot options. It contains the following items:

Boot from a File

■

Add a Boot Option

■

■ Delete Boot Option(s)

Change Boot Order

■

Manage BootNext setting

■

Set Auto Boot TimeOut

■

Select Active Console Output Devices

■

Select Active Console Input Devices

■

Select Active Standard Error Devices

■

Cold Reset

■

Exit

■

These items are described in the following sections.

In all menus, to:

System Configuration

■

display the help available for the command, select

■

return to the main Boot Options Maintenance menu, select

■

select an item, use the arrow keys to highlight the item, then press

■

save your changes, select

Save Settings to NVRAM

Help

Exit

Enter

NOTE: The options shown below are examples, each system will have different options available based on the system configuration and installed hardware components

technical reference guide 3–11

System Configuration

paths

All devices in the zx2000 are represented by paths in the EFI shell. To identify the correct socket or disk drive, use the following tables.

Accessory Card Sockets

Socket Path

1 PCI Acpi(HWP0002,400)/pci(1|0)

2 AGP Acpi(HWP0003,0)/pci(0|0)

3 PCI Acpi(HWP0002,400)/pci(2|0)

4 PCI Acpi(HWP0002,400)/pci(3|0)

5 PCI Acpi(HWP0002,400)/pci(4|0)

6 PCI Acpi(HWP0002,600)/pci(1|0)

Systems with IDE Drives

Drive Path

IDE hard drive Acpi(HWP0002,500)/Pci(2|0)/Ata(Primary,Master)

IDE hard drive Acpi(HWP0002,500)/Pci(2|0)/Ata(Primary,Slave)

Removable media boot Acpi(HWP0002,500)/Pci(2|0)/Ata(Secondary,Master)

Removable media boot Acpi(HWP0002,500)/Pci(2|0)/Ata(Secondary,Slave)

Systems with SCSI Drives

Drive Path

SCSI hard drive Acpi(HWP0002,400)/Pci(3|0)/Scsi(Pun0,Lun0)

SCSI hard drive Acpi(HWP0002,400)/Pci(3|0)/Scsi(Pun1,Lun0)

Removable media boot Acpi(HWP0002,500)/Pci(2|0)/Ata(Secondary,Master)

3–12 technical reference guide

boot from a file

Use this option to manually run a specific application or driver.

NOTE: This option boots the selected application or driver one time only. When you exit the application, you will return to this menu.

This option displays the file systems that are on your server or workstation and lets you browse these file systems for applications or drivers that are executable. Executable files end with the

.efi

extension. You can also select remote boot (LAN) options that have been configured on

your network.

For example:

Boot From a File. Select a Volume

NO VOLUME LABEL [Acpi(HWP0002,500)/Pci(2|0)/Ata(Primary,Master)/

CD_FORMAT [Acpi(HWP0002,500)/Pci(2|0)/Ata(Secondary,Master)/CDRO

Removable Media Boot [Acpi(HWP0002,500)/Pci(2|0)/Ata(Secondary,M

Load File [EFI Shell [Built-in]]

Load File [Acpi(HWP0002,500)/Pci(3|0)/Mac(00306E385AFB)]

Exit

In this example:

System Configuration

NO VOLUME LABEL

■

is an IDE hard drive. When you format a hard drive, the EFI tools

provide an option to LABEL the disk. In this example, the volume was not labelled.

CD_FORMAT

■

Removable Media Boot

■

is the label created for the disk currently inside the DVD-ROM drive.

allows you to boot from a removable media drive (CD/DVD drive). This option does not support booting from a specific file on a specific removable media disc.

■

The two

Load Files

are the EFI Shell and the LAN.

technical reference guide 3–13

System Configuration

add a boot option

Use this option to add items to the EFI boot menu.

This option displays the file systems that are on your workstation and lets you browse these file systems for applications or drivers that are executable. Executable files end with the extension. You can also select remote boot (LAN) options that have been configured on your network. The option you have selected will be added to the EFI boot menu.

When adding a boot option that already exists in the Boot Manager list of boot option, you can choose whether to create a new option or modify the existing one:

■

If you choose to modify an existing option, you may change the boot option name and/or add boot option arguments to the existing option.

■

Creating a new boot option for an already existing option allows multiple instances of the same boot option to exist.

For example:

Add a Boot Option. Select a Volume

NO VOLUME LABEL [Acpi(HWP0002,500)/Pci(2|0)/Ata(Primary,Master)/

Removable Media Boot [Acpi(HWP0002,500)/Pci(2|0)/Ata(Secondary,M

Load File [EFI Shell [Built-in]]

Load File [Acpi(HWP0002,500)/Pci(3|0)/Mac(00306E385AFB)]

Exit

In this example:

.efi

■

Most of the items are the same options in

NO VOLUME LABEL

■

bootable applications to add to the Boot Manager list of Boot options.

Removable Media Boot

■

device.

Load File EFI Shell

■

is for adding a network boot option.

delete boot option(s)

Use this option to remove boot option from the EFI boot menu.

NOTE: This does not delete any files, applications or drivers from your system.

This option displays a list of boot options that are configured on your workstation. The names will match the options on the main Boot Manager menu (above).

■

To delete an item from the list, use the arrow keys to highlight the item and press

■

To remove all of the entries from the EFI boot menu, select setting may be used as a security device on systems that are accessed remotely.

Boot From a File

is the IDE hard drive. You can search through the IDE disk for

will treat the Removable Media (generally a CD) as a bootable

adds a new instance to the EFI Shell, Load File with the MAC address

Enter

Delete All Boot Options

. This

3–14 technical reference guide

change boot order

Use this option to change the order of boot options. The order in which options are listed in the EFI boot menu also reflects the order in which the system attempts to boot. If the first boot option fails, the system will try booting the second, then the third, and so forth, until a boot option succeeds or until all options have failed.

For example, if you normally boot using a configuration on your LAN but would like to boot from a local hard drive if the LAN is unavailable, move the LAN boot option to the top of the list, followed by the hard drive boot option.

The Menu lists boot options that currently exist in the main Boot Manager menu. You can change the priority of the items by moving them up or down in the list:

■

Press U to move an option up.

■

Press D to move an option down.

■

Save changes to modify the order in the Boot Manager menu, which modifies the order that the Boot Manager will attempt to boot the options.

■

The items at the bottom of the screen (shown in bold in these examples) are descriptions of the selected option.

For example:

Change boot order. Select an Operation

EFI Shell [Built-in]

Current OS

Save Settings to NVRAM

Help

Exit

System Configuration

VenHw(D65A6B8C-71E5-4DF0-A909-F0D2992B5AA9)

Boot0000

technical reference guide 3–15

System Configuration

manage bootnext setting

Use this option to run the selected boot option immediately upon entering the main Boot Manager menu. This option is useful for booting an option that only needs to be booted once, without changing any other setting in the main Boot Manager menu. This is a one-time operation and does not change the permanent system boot settings.

.efi

To restore the default boot next setting, select

For example:

Manage BootNext setting. Select an Operation

EFI Shell [Built-in]

Current OS

Reset BootNext Setting

Save Settings to NVRAM

Help

Exit

set auto boot timeout

Use this option to set the amount of time the system will pause before attempting to launch the first item in the Boot Options list.

For example:

Set Auto Boot Timeout. Select an Option

Set Timeout Value

Delete/Disable Timeout

Help

Exit

Interrupting the timeout during the countdown stops the Boot Manager from loading any boot options automatically. If there is no countdown then boot options must be selected manually.

Reset BootNext Setting

■

To set the auto boot timeout value, in seconds, select

Set Timeout Value

and enter the

desired value.

■

To disable the timeout function, select

Delete/Disable Timeout

NOTE: When this option is selected, the system will not automatically boot. The system will stop at the EFI boot menu and wait for user input.

3–16 technical reference guide

select active console output devices

Use this option to define the devices that will display output from the system console. This list normally includes the VGA monitor and a serial port for directing output to a terminal emulation package.

NOTE: If you are installing a modem in your system, make sure you disable the modem serial port from the Active Console Input and Active Console Output device lists.

NOTE: Some Operating Systems support multiple consoles, such as a simultaneous serial and VGA output. This is not supported for HP-UX. See your OS documentation to determine how many consoles are supported with your system.

For example:

Select the Console Output Device(s)

Acpi(PNP0501,0)/Uart(9600 N81)/VenMsg(PcAnsi)

Acpi(PNP0501,0)/Uart(9600 N81)/VenMsg(Vt100)

* Acpi(PNP0501,0)/Uart(9600 N81)/VenMsg(Vt100+)

Acpi(PNP0501,0)/Uart(9600 N81)/VenMsg(VtUtf8)

* Acpi(HWP0003,0)/Pci(0|0)

Save Settings to NVRAM

Exit

* indicates a currently selected device.

System Configuration

This menu is identical to

Console Error Devices

. The zx2000 does not support different

configurations for Output and Error console. For correct operation:

■

When changes are made to either Output or Error console menus, the identical change must be made in both menus.

■

When changing serial devices, changes must be made to Output, Input, and Error menus for proper operation.

technical reference guide 3–17

System Configuration

To select: Choose:

Serial A/Serial 1 Acpi(PNP0501,0)/Uart(9600 N81)/VenMsg(Vt100+)

AGP Graphics Port Acpi(HWP0003,0)/Pci(0|0)

■

Each option is identified with an EFI Device path. Not all options will be available, depending on the configuration of the system and the options purchased. Device paths may differ slightly on different product models.

■

On both serial device examples, UART 9600 indicates the current baud rate of the serial device. This can be changed with the EFI emulation type. Several different terminal emulation protocols are supported (see list above).

■

Only one terminal emulation type (PcANSI, Vt100, etc.) can be selected for each serial console, but multiple serial consoles can be selected at a time.

baud

command. VenMsg Vt100+ is the current

3–18 technical reference guide

select active console input devices

Use this option to define the devices that will be used to provide input to the system console.

This option displays the console devices on your workstation. This may include a standard keyboard or a serial port for receiving output from a terminal emulation package. Several different terminal emulation protocols are supported.

■

When changing serial devices, changes must be made to Output, Input, and Error menus for proper operation.

NOTE: If you are installing a modem in your system, make sure you disable the modem’s serial port from the Active Console Input and Active Console Output device lists.

For example:

Select the Console Input Device(s)

Acpi(PNP0501,0)/Uart(9600 N81)/VenMsg(PcAnsi)

Acpi(PNP0501,0)/Uart(9600 N81)/VenMsg(Vt100)

* Acpi(PNP0501,0)/Uart(9600 N81)/VenMsg(Vt100+)

Acpi(PNP0501,0)/Uart(9600 N81)/VenMsg(VtUtf8)

* Acpi(HWP0002,0)/Pci(1|0)

Save Settings to NVRAM

Exit

* indicates a currently selected device.

System Configuration

■

On both serial device examples, UART 9600 indicates the current baud rate of the serial

baud

device. This can be changed with the EFI

command. VenMsg Vt100+ is the current

emulation type. Several different terminal emulation protocols are supported (see list above).

■

Only one terminal emulation type (PcAnsi, Vt100, etc.) can be selected for each serial console, but multiple serial consoles can be selected at a time.

To select: Choose:

Serial A/Serial 1 Acpi(PNP0501,0)/Uart(9600 N81)/VenMsg(Vt100+)

USB Keyboard Acpi(HWP0002,0)/Pci(1|0)

technical reference guide 3–19

System Configuration

select active standard error devices

Use this option to define the devices that will display error messages from the system console.

This menu is identical to

Console Output Devices

. The zx2000 does not support different

configurations for Output and Error console. For correct operation:

■

When changes are made to either Output or Error console menus, the identical change must be made in both menus.

■

When changing serial devices, changes must be made to Output, Input, and Error menus for proper operation.

3–20 technical reference guide

using the security/password menu

To change the administrator and user passwords:

System Configuration

1. Select

Security/Password Menu

2. Select either:

Set Administrator Password

❏

Set User Password

❏

3. Select:

Set Administrator Password

❏

Enable/disable Password

❏

Help

❏

for assistance

4. When you are finished, select

Exit

Set User Password

to set a new password

to specify whether a password is required

If you forget your passwords, they can be reset using a jumper on the system board.

To reset the system passwords:

1. Power down the system and unplug the AC power cord.

2. Place a jumper between pins 7 and 8 on J47 on the system board.

Password Reset Jumper and BMC Heartbeat LED

1 J47

2 BMC heartbeat LED (between BMC and battery)

technical reference guide 3–21

System Configuration

3. Plug in the AC power cord and wait for the BMC heartbeat LED to start blinking green. This should take about 5 seconds from the time you plug in the power cord.

4. Unplug the AC power cord again and remove the jumper.

5. Plug in the power cord and boot the system.

The passwords have been cleared. Follow the instructions above to set new system passwords.

NOTE: Store the system in a secure location and keep the system case locked at all times to protect against unauthorized access.

Attach the Lock to the Latch on the Case

3–22 technical reference guide

baseboard management controller (BMC)

This section explains the BMC command-line interface. Topics include:

■

Using the BMC command line interface (CLI), page 3-23

■

BMC commands, page 3-24

using the BMC command line interface (CLI)

To log in to the BMC command line interface, use a serial connection and terminal emulation software:

1. With the workstation turned off, connect a null-modem cable to Serial Port 1 on the rear panel of the workstation (see page 17), and to your remote device.

2. Configure the terminal emulation software with these settings:

❏

Baud rate: 9600

❏

Bits: 8

❏

Parity: None

❏

Stop Bits: 1 (one)

System Configuration

❏

Flow Control: XON/XOFF

NOTE: The default terminal emulation type is VT100+. Terminal emulation for the BMC cannot be changed. The default baud rate is 9600. This setting can be changed using the EFI

baud

command.

3. Using the terminal emulation, connect to the workstation with a direct connection.

4. To access the BMC command line interface, press

For example, on a U.S. QWERTY keyboard, press

Esc (

Esc

, then press

Shift

and 9 at the same

time.

5. If prompted, enter the user or admin password at the login prompt:

If no password is defined, you are not prompted for one.

NOTE: If AC power is connected to the system, this command activates the BMC command line interface even if the workstation power is off.

6. The BMC prompt displays. If you entered the admin password, you have full access. If you entered the user password, you have restricted access.

Admin Session Initiated

cli>

User Session Initiated

cli>

technical reference guide 3–23

System Configuration

logging out of the BMC command line interface

When you are finished using the BMC CLI:

1. If you have a system password set, execute the following to log out of the BMC without returning to the system console:

The BMC login prompt displays:

2. To log out of the BMC and return to the system console, press

Shift

and Q at the same time).

BMC commands

overview

The Baseboard Management Controller supports the industry-standard Intelligent Platform Management Interface (IPMI) specification. This specification describes the management features that have been built into the system board. These features include: diagnostics (local and remote), console support, configuration management, hardware management, and troubleshooting.

There are two categories of BMC commands:

■

Simple commands

■

Intelligent Platform Management Interface (IPMI) commands

This section provides a brief overview of the available commands. For detailed information, see the Intel web site:

Executing BMC Commands

To execute BMC commands at the command prompt:

■

Type the command and any required parameters after the cli> prompt.

Esc Q

http://www.intel.com/design/servers/ipmi

(press

Esc

, then press

■

Use the

■

Press

3–24 technical reference guide

Backspace

Enter

to execute the command.

key to correct mistakes.

simple commands

Simple IPMI commands allow you to control the BMC interface, view logs, get help, and change your password.

To execute simple BMC commands:

1. Type the first letter or letters of the command, as indicated in the table below, followed by any required options. For example, to execute the Change Password command, type

System Configuration

2. Press

Enter

to execute the command.

3. If prompted, enter the additional information, such as a new password, and press example:

cli> c Type the new password> **** Retype the new password> **** New password confirmed. cli>

Command syntax Options Mode Description

FPL

INFO

LOC [0, 1]

Prompts user for new password

N/A User Reads the forward progress log. This log is

N/A User Displays a list of BMC commands.

N/A User Displays the BMC firmware revision.

0=off 1=on

User Lets you change the password.

encoded and can be used by HP support representatives. For additional information see “SEL and FPL log entries” on page D-4.

User Turns the system locator LED on or off

(rack mount systems only).

Enter

. For

P [0, 1]

technical reference guide 3–25

0=off 1=on

N/A User Logs out user; does not close BMC session. Only

N/A User Resets the system.

N/A User Displays the SDR repository. This data is

N/A User Displays system event log (SEL). This log is

User Forces system power on or off; does not shut

down using OS procedures. If you do not enter a parameter, displays the current power state.

applies if passwords are set.

encoded and can be used by HP support representatives.

encoded and can be used by HP support representatives. For additional information see “SEL and FPL log entries” on page D-4.

System Configuration

IPMI commands

IPMI commands allow you to communicate with and configure various components of the system. IPMI commands are available only to users with Admin level access.

CAUTION: If IPMI commands are sent incorrectly to certain registers, the system board may be

damaged and need to be replaced.

All IPMI commands require a sequence of hex codes used as parameters. Each command may include some or all of the following parameters:

■

Network Function and Lun (NetFnLun). The NetFn parameter identifies the message category. The LUN value is always 0.

■

Command. The messages specified in this document contain a one-byte command field. Commands within each category are unique. Command values can range from 00h through FDh. FEh is reserved for future extension of the specification, and FFh is reserved for message interface level error reporting on potential future interfaces.

■

Data. The Data field carries the additional parameters for a request or a response, if any.

The IPMI commands can be entered in long or short forms. The associated response from the BMC matches the form of the command.

For example:

■

Short format, or ipmi, command:

❏

Syntax:

ipmi NetFnLun Cmd Data1 Data2 ... DataN

❏

Sample command and system response:

cli> ipmi 18 04 00 55 00 cli>

■

Long format, or i, command:

❏

Syntax:

i 0 NetFnLun 0 0 0 Cmd Data1 Data2 ... DataN 0

❏

Sample command and system response:

cli> i 20 18 c8 f0 04 04 08 F0 1C F4 20 04 04 00 55 00 83 cli>

3–26 technical reference guide

System Configuration

Long format IPMI commands (“I”) use an ASCII transcription of the IPMI data format.

NOTE: All non-command bytes can be replaced with 0.

Long Format IPMI Command Data Structures

Bits Byte

7-2 1-0

rsSa = 0x20 0x20

NetFn = 0x07 rsLUN = 0x00 0x18

Checksum = 0xC8 0xC8

rqSWID = 0xF0 0xF0

rqSeq = 0x01 rqLUN = 0x00 0x04

Cmd = 0x04 0x04

Checksum = 0x08 0x08

Long Format IPMI Response Data Structure

Bits Byte

7-2 1-0

rqSWID = 0xF0 0xF0

NetFn = 0x07 rsLUN = 0x00 0x1C

Checksum = 0xF4 0xF4

rsSA = 0x20 0x20

rqSeq = 0x01 rsLUN = 0x00 0x04

Cmd = 0x04 0x04

Data byte 1 = 0x00 (completion code) 0x00

Data byte 2 = 0x55 (result = no error) 0x55

Data byte 3 = 0x00 (details) 0x00

Checksum = 0x83 0x83

technical reference guide 3–27

System Configuration

The BMC supports the version 1.0 IPMI categories and commands listed in the following tables. For detailed information on the IPMI specification and commands, see the Intel web site:

http://www.intel.com/design/servers/ipmi

Command Categories

NetFn NetFn << 2 Description

00, 01 00, 04 Chassis

04, 05 10, 14 Sensor/Event (S/E)

06, 07 18, 1C Application

0A, 0B 28, 2C Storage

32, 33 C8, CC HP Custom (proprietary)

Chassis Commands

Command Description

01h Get chassis status

02h Chassis control

0Fh Get Power-on Hours (POH) counter

06h Set Power Restore Policy

Sensor/Event Commands

Command Description

01h Get event receiver

02h Platform event (a.k.a. “Event Message”)

28h Set sensor event enable

29h Get sensor event enable

2Ah Re-arm sensor events

2Dh Get sensor reading

3–28 technical reference guide

Application Commands

Command Description

IPM Device “Global” Commands

01h Get device ID

02h Cold reset

03h Warm reset

04h Get self test results

Broadcast Commands

01h Broadcast ‘Get Device ID’

System Interface Commands

2Eh Set BMC global enables

2Fh Get BMC global enables

System Configuration

30h Clear message flags

31h Get message flags

32h Enable message channel receive

33h Get message

34h Send message

35h Read event message buffer

36h Get BT interface capabilities

technical reference guide 3–29

System Configuration

Command Description

BMC Watchdog Timer Commands

22h Reset watchdog timer

24h Set watchdog timer

25h Get watchdog timer

Storage Commands

Command Description

SEL Commands

40h Get SEL info

41h Get SEL allocation info

42h Reserve SEL

43h Get SEL entry

44h Add SEL entry

47h Cl ea r S EL

48h Get SEL time

49h Set SEL time

SDR Repository Commands

20h Get SDR repository info

21h Get SDR repository allocation info

22h Reserve SDR repository

23h Get SDR

28h Get SDR repository time

29h Set SDR repository time

FRU Inventory Device Commands

10h Get FRU inventory area info

11h Read FRU inventory data

12h Write FRU inventory data

3–30 technical reference guide

firmware upgrades

To update the system and BMC firmware:

System Configuration

1. Download the firmware update from

http://www.hp.com/go/bizsupport

Follow the menu prompts to navigate to the support page:

◆

Select

download drivers/ software

◆

Enter the product name in the search field (

◆

Select the search result.

◆

Choose the firmware release you need to download.

◆

Click the i information icon for instructions on how to download, unpack, and install

the firmware upgrade:

2. Download, unpack and install the firmware upgrade.

3. Execute the

info fw

EFI command to confirm that the upgrade was successful.

hp workstation zx2000

technical reference guide 3–31

System Configuration

3–32 technical reference guide

This chapter contains the following sections, which describe how to identify and solve common problems you may encounter when using your hp workstation zx2000:

■

Troubleshooting overview, page 4-1

■

Identifying and diagnosing hardware problems, page 4-2

■

Running Diagnostic Software Tools, page 4-15

troubleshooting overview

The hp workstation zx2000 includes several tools to help you troubleshoot potential problems. Many problems have simple solutions, so try the tools and suggestions covered in this section before contacting HP support. The following sections provide additional information about:

■

The system e-buzzer

■

The LEDs

■

Monitor troubleshooting

troubleshooting

technical reference guide 4–1

Troubleshooting

identifying and diagnosing hardware problems

Should a hardware failure occur, the zx2000 LEDs, e-buzzer, and logs will help you identify the problem:

System beeps and e-buzzer. The Workstation zx2000 has an e-buzzer that beeps in specific

■

patterns to identify errors when the system boots. The e-buzzer can also send encoded data over the phone to help support representatives identify more complex problems.

LEDs. The lights on the front bezel of the workstation change color and blink in different

■

patterns to help identify specific hardware problems.

■

The System Event Log (SEL) and Forward Progress Log (FPL) provide additional detailed information about errors identified by the e-buzzer and LEDs. (See “SEL and FPL log entries” on page 4.)

If the LEDs, e-buzzer, and logs do not provide enough information for you to identify the problem you are experiencing, HP also provides software diagnostic tools.

4–2 technical reference guide

system e-buzzer

If a problem is detected at any time when the system is booting or running, the e-buzzer emits audible beeps and an encoded error message.

■

The audible beeps consist of a modem-like sound repeated 3 times, followed by 0-7 beeps of a single frequency at 1-second durations, each separated by 1 second. The e-buzzer emits a different number of beeps for each type of error. More detailed information is provided by the LEDs.

■

The electronic signal can be sent through a telephone line to an authorized help desk or HP Support. This signal can be decoded by help desk equipment to extract the workstation model, serial number and details about any faults. To send this signal to HP Support, hold your telephone next to the LED 1 on the system front bezel when the system is booting.

The e-buzzer does not report all problems, only the problems listed below. If the e-buzzer indicates an error, check the SEL (page D-4) for a more detailed explanations of the failure.

Number of

Beeps Component Description

1 Processor Processor absent or not correctly connected. Reseat or replace

Troubleshooting

processor.

2 Power Supply Power supply failure. Replace power supply.

3 Memory No memory, bad memory modules or incompatible memory

module. Check memory module loading order. Reseat or replace memory modules.

4 Graphics Card Graphics card problem. Reseat or replace the graphics card.

5 PCI Card PCI card problem. Reseat or replace the PCI card.

6 Critical System

Failure

7 System Board Defective system board. Contact support.

Two minutes has elapsed after the BMC starts system power and no BOOT_START event is logged in the SEL. Possible problems include:

•Clock is bad

• System board problem

• CPU connection to the board bad

• CPU power pod failure

•CPU failure

• Corrupt Firmware (bad code, or improper update)

Contact support.

NOTE: See Chapter 2 for detailed instructions on removing and replacing system components.

technical reference guide 4–3

Troubleshooting

The e-Buzzer may also be activated by several other events:

■

The power button on the front panel operates differently depending on how long the button is pressed and whether or not the system was on or off when the button was pressed.

■

If the system firmware detects an error during system operation, the BMC will trigger the e-Buzzer to sound.

If you miss the beep code count during the initial transmission sequence, trigger the sequence again by pressing and holding the system power button for 3-5 seconds and release it as soon as the sound begins.

When the system power is off:

❏

1-3 seconds. System power turns on. The e-buzzer beeps if an error is encountered.

❏

3-5 seconds. The e-buzzer repeats the last stored error.

When the system power is on and the system is at the EFI:

❏

1-3 seconds. System power turns off immediately.

❏

3-5 seconds. The e-buzzer repeats the last stored error.

❏

5 seconds or longer. System power turns off immediately.

■

When the system power is on and the OS is running:

❏

1-3 seconds. System power turns off via ACPI signal to OS (soft power-down).

❏

3-5 seconds. The e-buzzer repeats the last stored error.

❏

5 seconds or longer. System power turns off immediately (hard power-down).

4–4 technical reference guide

LEDs

Several LEDs are on the front bezel of the workstation. See the following sections for a detailed description of these functions.

power and system LEDs

The power and system LEDs indicate the overall state of the system:

Power LED System LED State

Off Off Off or on Standby

On (green) Solid green Running normally

On (green) Blinking green (1/sec.) Booting

On (green) Blinking orange (1/sec.) Attention (See “<$elemtext7)

On (green) Blinking red (2/sec.) Fault (See “<$elemtext7)

activity LED

Troubleshooting

The Activity LED indicates the state of disk and drive activity on the system.

Activity LED State

Off Off or no current disk/drive activity

Blinking (green) Disk/drive is being accessed

NOTE: The Activity LED is only active on systems purchased after March 2003.

NOTE: The Activity LED automatically communicates with IDE HDD or optical drives. To

communicate with SCSI drives, a SCSI LED activity cable must connect the SCSI card and the system board.

technical reference guide 4–5

Troubleshooting

LAN LEDs (back panel)

The four LAN LEDs on the back panel of the system indicate LAN activity.

LAN LED Location Color State

1. Gbit Tower: Right Off No 1000 mb/s link

Rack-mounted: Top Green Indicates link at 1000mb/s LAN port

2. 100mb Tower: 2nd from right Off No 100 mb/s link

Rack-mounted: 2nd from top Green Indicates link at 100mb/s LAN port

3. Link Tower: 2nd from left Off No LAN connection

Rack-mounted: 2nd from

bottom

4. Activity Tower: Left Off No LAN activity

Rack-mounted: Bottom Green Flashing or solid green LED indicates

Green Link connectivity on LAN port

activity on LAN port

locator LED and button (rack-mounted systems only)

If you have several similar systems on a rack, you may find it difficult to identify a specific computer requiring maintenance. The locator LED is designed to help identify the workstation in a rack.

The locator LED can be activated and deactivated by pressing the locator button on the front bezel of the system. The LED can also be accessed remotely using the BMC interface. See “<$elemtext23.

4–6 technical reference guide

diagnostic LEDs

The four diagnostic LEDs on the front bezel of the system are used for diagnosing the health of the system. These LEDs warn of impending hardware failures and allow you to take preventive action, such as making a system backup or replacing a component before it fails. These diagnostic LEDs are labeled 1, 2, 3 and 4.

The location of red LEDs can be used to identify the category of the fault or warning. For example, if LED one is red, there is a problem with memory. However, if LEDs one and two are both red, there is a problem with the system processor.

If the diagnostic LEDs indicates an error, check the SEL (page D-4) for a more detailed explanations of the failure.

The following symbols are used in the LED tables.

■

The System LED indicates the severity of the error:

Troubleshooting

Blinking orange indicates a WARNING.

Blinking red indicates a FAULT.

■

The Diagnostic LEDs provide details about the specific error that has occurred:

Solid red indicates the failing part or sub-system.

Off or solid green diagnostic LEDs provide additional details about the

failure.

technical reference guide 4–7

Troubleshooting

The faults and warnings fall into several general categories.

LED1 LED2 LED3 LED4 Category

Memory 3

Firmware 6

System Board 7

Fan None

e-buzzer

Beeps

Processor 1

BMC 7

Temperature None

Power Supply 2

Unknown None

4–8 technical reference guide

Warnings

The following tables provide additional information about each specific warning associated with the various possible LED lighting sequences when the system LED is orange.

System LED LED1 LED2 LED3 LED4 Problem Solution

Unknown Warnings

Unknown warning. View the SEL for additional

information (page D-4). For further assistance, contact your HP Support Engineer.

Memory Warnings

Troubleshooting

System Board Warnings

Fan Warnings

Mismatched memory pairs.

Memory thermal load order.

Bad SPD information (can't detect type).

Battery voltage low. Replace the system board

Fan 2 (bottom) is not functioning properly

Fan 1 (top) is not functioning properly

Use the memory sequence diagram in “Installing Memory Modules” on page 2-11.

View the SEL for additional information (page D-4). For further assistance, contact your HP Support Engineer.

battery.

Replace the fan that is not functioning.

If the processor fan has failed, you must replace the CPU.

technical reference guide 4–9

Troubleshooting

System LED LED1 LED2 LED3 LED4 Problem Solution

Processor Warnings

Temperature Warnings

Video Warnings

Power Supply Errors

Processor temperature exceeds limit.

If the processor fan has failed, you must replace the CPU.

External air temperature too high.

Make sure nothing is blocking the system’s airflow and locate your system in an air-conditioned room.

No video adapter present.

Install a video adapter. See the installation instructions shipped with the video adapter.

Power supply fault. Replace the power supply.

4–10 technical reference guide

Faults

The following tables provide additional information about each specific fault associated with the various possible LED lighting sequences when the system LED is red.

System LED LED1 LED2 LED3 LED4 Problem Solution

Unknown Faults

Unknown fault. View the SEL for additional

information (page D-4). For further assistance, contact your HP Support Engineer.

Memory Faults

Troubleshooting

Firmware Faults

Mismatched memory pairs.

Uncorrectable memory error.

No memory installed. Install memory.

Bad memory. One or more DIMMs are bad or not seated properly.

System firmware hang. View the SEL for additional

Use the memory sequence diagram in “Installing Memory Modules” on page 2-11.

Replace memory.

Reseat the DIMMs. If the error persists, replace them.

information (page D-4). For further assistance, contact your HP Support Engineer.

System Board Faults

VRM overvoltage. View the SEL for additional

information (page D-4). For further assistance, contact your HP Support Engineer.

technical reference guide 4–11

Troubleshooting

System LED LED1 LED2 LED3 LED4 Problem Solution

Fan Faults

Processor Faults

BMC Faults

Fan 2 (bottom) is not functioning properly.

Fan 1 (top) is not functioning properly.

Processor temperature exceeds limit.

No processor detected.

BMC firmware is damaged.

Replace the fan that is not functioning.

If the processor fan has failed, you must replace the CPU.

Replace the CPU.

Reflash the system firmware.

Motherboard FRU

Replace the system board. inventory device inaccessible.

Temperature Faults

External air temperature too high.

Make sure nothing is

blocking the system’s

airflow and locate your

system in an

air-conditioned room.

4–12 technical reference guide

System LED LED1 LED2 LED3 LED4 Problem Solution

Power Supply Errors

Troubleshooting

VRM or power pod fault.

View the SEL for additional

information (page D-4). For

further assistance, contact

your HP Support Engineer.

Power Supply fault. Replace the power supply.

12V out of range.

technical reference guide 4–13

Troubleshooting

monitor troubleshooting

It is normal for the display to remain blank for a minute or longer during system boot-up.

To access the offline diagnostic tools when your monitor is not working, direct the system output to a console device for troubleshooting:

1. With the workstation turned off, connect a 9-pin to 9-pin serial cable (HP F1044-80002) to Serial Port 1 on the rear panel of the workstation, and to a laptop or other device with terminal emulation software.

2. Configure the terminal emulation software with these settings:

❏

Terminal emulation: VT100+

❏

Wrap lines: Off (unchecked)

❏

Baud rate: 9600

❏

Bits: 8

❏

Parity: None

❏

Stop Bits: 1 (one)

❏

Flow Control: XON/XOFF

NOTE: The default terminal emulation type is VT100+. The default baud rate is 9600. These setting can be changed from the EFI

Boot Options Maintenance Menu

3. Using the terminal emulation software, connect to the workstation with a direct connection.

4. Turn on the workstation and follow the instructions in Running Diagnostic Software Tools, page 4-15.

4–14 technical reference guide

running diagnostic software tools

This section includes information on the following diagnostic tools for the Workstation zx2000:

■

HP e-DiagTools hardware diagnostics, page 4-15

■

Additional diagnostics tools for HP-UX, page 4-18

Before you run the HP diagnostic software, note any e-buzzer and LED error messages. They give you an indication of the Field Replaceable Unit (FRU) to replace.

hp e-diagtools hardware diagnostics

Your system came with an HP IPF Offline Diagnostics and Utilities CD with HP e-DiagTools Hardware Diagnostics. These tools may be used to diagnose hardware-related problems on your HP system.

Run e-DiagTools before contacting HP for Warranty service. This is to obtain information that will be requested by a Support Agent.

With this utility you can:

■

Check the hardware configuration and verify that it is functioning correctly.

■

Test individual hardware components.

Troubleshooting

■

Diagnose hardware-related problems.

■

Obtain a complete hardware configuration.

■

Provide precise information to an HP support agent so they can solve problems quickly and effectively.

HP e-DiagTools provides a user-friendly interface to the Offline Diagnostics Environment (ODE), that enables you to troubleshoot a system that is running without an OS or cannot be tested using the online tools. ODE can also be run separately using a command line interface, which allows the user to select specific tests and/or utilities to execute on a specific hardware module.

technical reference guide 4–15

Troubleshooting

starting hp e-diagtools

1. Insert the HP IPF Offline Diagnostics and Utilities CD in the CD or DVD drive.

2. Restart the system.

3. Select the CD/DVD boot option from the EFI startup menu.

NOTE: If you are unable to boot from your CD/DVD drive, restart your system and check the boot options from the configured to boot from the CD/DVD drive.

4. If you are not familiar with e-DiagTools, review the documentation. From the main menu:

Boot Options Maintenance Menu

to ensure that your system is

a. Select

View Release Notes and Documentation Menu

documentation.

b. Select

View e-DiagTools Info

5. If you are already familiar with e-DiagTools, select main menu.

producing a support ticket

To produce a complete record of your system’s configuration and test results, you will need to create a Support Ticket. This is a simple text file that contains essential information and is designed to assist your local or HP Support Agent.

To produce a Support Ticket, from the

1. Start e-DiagTools and select

2. Select

3. Select

4. After the test is complete:

2 - Run e-DiagTools Basic System Test (BST)

your system if you have not already done so.

e-DiagTools scans your system. The Configuration Description will display on the screen when the configuration detection phase is complete

2 - Continue Test

❏

To view the Support Ticket, press 4. (Use the arrow keys to scroll.) Have the support ticket the screen when you contact customer support.

to view a list of available

to open the overview document.

Run e-DiagTools for IPF

Welcome to e-DiagTools

Run e-DiagTools for IPF

to run the rest of the basic diagnostics test.

from the main menu.

Menu:

to run the basic diagnostics on

from the

❏

To exit the Support Ticket tool, press 3.

4–16 technical reference guide

Hp zx2000 technical reference guide

Specifications and Main Features

Frequently Asked Questions

User Manual

important safety warnings

System features

product information

physical characteristics

power specifications

power consumption and cooling

environmental specifications

front panel

rear panel

installing or replacing parts and accessories

overview

internal components

removal and replacement prerequisites

read the power and EMI warning and note

gather your tools

follow electrostatic discharge (ESD) precautions

removing and replacing covers

removing the plastic and metal covers

replacing the covers

removing and replacing the front bezel

removing and replacing internal components

memory modules

accessory and graphics cards

optical drives (CD or DVD)

hard drives

power supply

system fans

airflow guide

LED status panel

processor assembly and power module

system board

system battery

system configuration

extensible firmware interface (EFI)

accessing and navigating the EFI shell

using the boot option maintenance menu

using the security/password menu

baseboard management controller (BMC)

using the BMC command line interface (CLI)

BMC commands

IPMI commands

firmware upgrades

troubleshooting overview

troubleshooting

identifying and diagnosing hardware problems

system e-buzzer

LEDs

monitor troubleshooting

running diagnostic software tools

hp e-diagtools hardware diagnostics