HP (Hewlett-Packard) zt3000, X1000, nx7000 User Manual

Maintenance and Service Guide

HP Pavilion Widescreen Notebook zt3000 HP Compaq Business Notebook nx7000 Compaq Presario Widescreen Notebook PC X1000

Document Part Number: 325388-002

October 2003

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts, troubleshooting notebook problems, and performing notebook disassembly procedures.

Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation. Intel®, Pentium®, and SpeedStep® are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. SD Logo is a trademark of its proprietor. Bluetooth® is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion Widescreen Notebook zt3000 HP Compaq Business Notebook nx7000 Compaq Presario Widescreen Notebook PC X1000 Second Edition October 2003 First Edition July 2003 Document Part Number: 325388-002

Contents

1 Product Description

1.1 Models. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–22

1.3 Clearing a Password . . . . . . . . . . . . . . . . . . . . . . . . 1–24

1.4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . 1–25

1.5 External Components . . . . . . . . . . . . . . . . . . . . . . . 1–26

1.6 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–36

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1

Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . 2–2

Selecting from the File Menu . . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu . . . . . . . . . . . . . 2–5

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit Components . . . . . . . . . 3–10

3.4 Miscellaneous Cable Kit Components . . . . . . . . . . 3–12

3.5 Miscellaneous Doors/Covers Kit Components . . . . 3–13

3.6 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–14

3.7 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15

Maintenance and Service Guide iii

Contents

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–4

5.4 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–9

5.6 Mini PCI Communications Board. . . . . . . . . . . . . . 5–11

5.7 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

5.8 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14

5.9 Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.10 Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.11 Speaker Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19

5.12 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21

5.13 Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.14 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.15 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

5.16 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.17 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–36

5.18 SD Card Slot Board and Cable. . . . . . . . . . . . . . . . 5–38

5.19 VGA Board and Shield . . . . . . . . . . . . . . . . . . . . . 5–40

5.20 Modem and Cable . . . . . . . . . . . . . . . . . . . . . . . . . 5–42

5.21 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44

iv Maintenance and Service Guide

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

C Screw Listing

Index

Contents

Maintenance and Service Guide v

Product Description

The HP Pavilion Widescreen Notebook zt3000, HP Compaq Business Notebook nx7000, and Compaq Presario Widescreen Notebook PC X1000 offer advanced modularity, a Mobile Intel® Pentium® 4 Processor-M processor with 64-bit architecture, industry-leading ATI MOBILITY RADEON Accelerated Graphics Port (AGP) implementation, and extensive multimedia support.

HP Pavilion Widescreen Notebook zt3000, HP Compaq Business Notebook nx7000, and Compaq Presario Widescreen Notebook PC X1000

Maintenance and Service Guide 1–1

Product Description

1.1 Models

Notebook models are shown in Tables 1-1 through 1-4.

HP Pavilion zt3000, HP Compaq nx7000,

and Compaq Presario X1000

Model Naming Conventions

C P 170 Y5 80 Y Ci 10 P XXXXXX-XXX

123456789 10

Key Description Options

Table 1 -1

Key

1 Brand/Series

designator

2 Processor type P = Mobile Intel Pentium 4 Processor-M

3 Processor speed 170 = 1.7 GHz

4Display type/

size/resolution

5 Hard drive size 80 = 80 GB

6 Optical drive

designator

7 Integrated

communication/ wireless device

V = HP Pavilion

zt3000

C = HP Compaq

nx7000

160 = 1.6 GHz 150 = 1.5 GHz

Z = wide UXGA

(1920 × 1200)

Y = wide SXGA+

(1680 × 1050)

W = wide XGA

(1280 × 800)

60 = 60 GB

C = CD-ROM D = DVD-ROM Y = DVD+RW

C = combination LAN/modem b = 802.11b

i = 802.11b + Bluetooth®

P = Compaq

140 = 1.4 GHz 130 = 1.3 GHz

5 = 15.4 in

40 = 40 GB

W = DVD/CD-RW

Presario X1000

combo drive

1–2 Maintenance and Service Guide

Product Description

Table 1 -1

HP Pavilion zt3000, HP Compaq nx7000,

and Compaq Presario X1000

Model Naming Convention

8 RAM 10 = 1024 MB

51 = 512 MB

9 Operating system H = Microsoft® Windows® XP Home

P = Windows XP Pro

10 SKU#

(Continued)

25 = 256 MB

Table 1 -2

HP Pavilion zt3000 Models

All HP Compaq nx7000 models feature:

■ TouchPad pointing device

■ 8-cell, 4.4-wH lithium ion (Li-Ion) battery pack

■ 1-year warranty on parts and labor

V P 170 Y5 80 Y Cb 51 H

Asia Pacific DR255A UUF

V P 160 Y5 80 Y Cb 51 H

Asia Pacific DR260A UUF

V P 160 Y5 80 Y Cb 25 H

Taiwan DR253A AB0

V P 160 Y5 80 W Ci 51 P

Korea DR248A AB1

V P 160 Y5 60 Y Ci 51 H

Hong Kong DR249A AB5 Thailand DR250A AKL

V P 160 Y5 60 Y Ci 51 P

Australia/New Zealand DR244A ABG

Maintenance and Service Guide 1–3

and DR258A AB0

Product Description

Table 1 -2

HP Pavilion zt3000 Models

V P 160 Y5 60 W Ci 51 P

Korea DR247A AB1

V P 160 Y5 40 W Cb 25 H

Asia Pacific DR254A UUF Taiwan DR256A AB0

V P 160 W5 60 Y Cb 51 H

Greece DP778E AB7 Switzerland DP778E UUZ

V P 160 W5 60 W Cb 51 H

Hong Kong DR257A AB5 Thailand DR257A AKL

V P 150 Y5 40 W Ci 25 P

People’s Republic of China

V P 150 W5 80 Y Cb 51 H

United States DM779A ABA

V P 150 W5 60 Y Cb 51 H

United States DM778A ABA

DR245A AB2

(Continued)

V P 150 W5 40 Y Cb 51 H

Switzerland DP777E UUZ

V P 150 W5 40 Y Cb 25 H

Taiwan DR252A AB0

V P 150 W5 40 Y Cn 51 P

Australia/New Zealand DR243A ABG

V P 150 W5 40 W Cb 51 H

Denmark Europe Germany Italy

1–4 Maintenance and Service Guide

DP779E ABY DP779E ABB DP782E ABD DP779E ABZ

The Netherlands Saudi Arabia Spain United Kingdom

DP783E ABH DP779E ABV DP779E ABE DP779E ABU

Table 1 -2

HP Pavilion zt3000 Models

V P 150 W5 40 W Cb 25 H

Asia Pacific DR259A UUF

V P 140 W5 80 Y Cb 51 P

Latin America DR205A ABM

V P 140 W5 60 W Cb 51 H

United States DM781A ABA

V P 140 W5 40 Y Cb 51 H

France DP786E ABF

V P 140 W5 40 W Cb 51 H

France Norway Germany United States

V P 140 W5 40 W Cb 51 P

Latin America DR204A ABM

V P 140 W5 40 W Cb 25 H

DP784E ABF DP785E ABN DM781E ABD DM783A ABA

(Continued)

Product Description

Belgium Denmark France Europe Greece Italy The Netherlands

V P 140 W5 40 W Ci 25 P

Korea DR246A AB1

V P 140 W5 40 W Cn 25 P

Australia/New Zealand DR242A ABG

V P 140 W5 40 D Cb 25 H

Taiwan DR251A AB0

Maintenance and Service Guide 1–5

DP776E UUG DP776E ABY DP776E ABF DP776E ABB DP776E AB7 DP776E ABZ DP776E ABH

Norway Portugal Saudi Arabia Spain Switzerland United Kingdom United States

DP776E ABN DP776E AB9 DP776E ABV DP776E ABE DP776E UUZ DP776E ABU DP479U ABA

Product Description

Table 1 -3

HP Compaq nx7000 Models

All HP Compaq nx7000 models feature:

■ TouchPad pointing device

■ 8-cell, 4.4-wH Li-Ion battery pack

■ 1-year warranty on parts and labor

C P 160 Y5 80 W Cb 51 P

Korea DM942A AB1

C P 160 Y5 60 Y Ci 51 P

France DG706T ABF

C P 160 Y5 60 W Cb 51 P

Belgium Czech Republic Denmark European

International France Germany

Greece Hungary Israel Italy Japan

DG706A UUG DG706A AKB DG706A ABY DG706A ABB

DG706A ABF DG706A ABD DG706A AB7 DG706A AKC DG706A ABT DG706A ABZ DM436A ABJ

The Netherlands Norway Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

DG706A ABH DG706A ABN DG706A AKD DG706A AB9 DG706A ACB DG706A ABV DG706A AKN DG706A ABE DG706A AK8 DG706A UUZ DG706A AB8 DG706A ABU

C P 160 Y5 60 W Ci 51 P

Hong Kong DR758P AB5

C P 160 W5 80 W Cb 51 H

Taiwan DR749P AB0

C P 160 W5 80 W Cb 51 P

Asia Pacific Ta i wa n

C P 160 W5 60 Y Cb 51 P

Thailand DM434A AKL

1–6 Maintenance and Service Guide

DR752P UUF DR748P AB0

Thailand DR752P AKL

Table 1 -3

HP Compaq nx7000 Models

C P 160 W5 60 W Cb 51 P

(Continued)

Product Description

Asia Pacific

Brazil French Canada

C P 160 W5 40 D Cb 25 P

Taiwan DN896A AB0 People’s

C P 160 W5 40 D CN 25 P

Latin America DP093A ABM United States DP093A ABA

C P 150 Y5 80 W Cb 51 P

Australia DR764P ABG

C P 150 Y5 80 W Ci 51 P

Australia DR760P ABG

C P 150 Y5 60 W Cb 51 P

Asia Pacific DN894A UUF Korea DM941A AB1

C P 150 Y5 60 W Cb 25 P

Hong Kong DR757P AB5

C P 150 Y5 60 W Ci 25 P

DM945A UUF and DL855A UUF

DL855A AC4 DL855A ABC

Japan Latin America Thailand United States

Republic of China

DL855A ABJ DL855A ABM DM945A AKL DL855A ABA

DS303P AB2

Hong Kong DS304P AB5

C P 150 Y5 40 W Cb 25 P

Australia DR762P ABG

C P 150 Y5 40 W Ci 51 H

Europe DJ223S ABB

Maintenance and Service Guide 1–7

Product Description

Table 1 -3

HP Compaq nx7000 Models

C P 150 Y5 40 W Ci 51 P

(Continued)

Belgium Czech Republic Denmark Europe France

Germany

Greece Hungary Israel Italy The Netherlands

C P 150 Y5 40 W Ci 25 P

Italy DJ218S ABZ

C P 150 Y5 40 C Cb 51 P

Korea DM940A AB1

C P 150 W5 80 W Cb 51 H

Asia Pacific Australia/New Zealand Japan

DG705A UUG DG705A AKB DG705A ABY DG705A ABB DG705A ABF and DG705T ABF DG705A ABD and DG705T ABD DG705A AB7 DG705A AKC DG705A ABT DG705A ABZ DG705A ABH

DL848A UUF DL848A ABG DL848A ABJ

Norway Poland Portugal Russia Saudi Arabia Slovenia Spain

Sweden/Finland Switzerland Tu r ke y United Kingdom

Korea Ta i wa n Thailand

DG705A ABN DG705A AKD DG705A AB9 DG705A ACB DG705A ABV DG705A AKN DG705A ABE and DG705T ABE DG705A AK8 DG705A UUZ DG705A AB8 DG705A ABU and DG705T ABU

DL848A AB1 DL850A AB0 DL848A AKL

C P 150 W5 80 W Cb 51 P

Asia Pacific Australia/New Zealand Japan

C P 150 W5 80 W Cb 25 P

Asia Pacific DM943A UUF

C P 150 W5 60 W Cb 25 H

Taiwan DR747P AB0

1–8 Maintenance and Service Guide

DL847A UUF DL847A ABG DL847A ABJ

Korea Ta i wa n Thailand

DL847A AB1 DL849A AB0 DL847A AKL

Table 1 -3

HP Compaq nx7000 Models

C P 150 W5 60 W Cb 25 P

(Continued)

Product Description

People’s Republic of China

C P 150 W5 40 W Cb 51 H

Switzerland DJ169S UUZ

C P 150 W5 40 W Cb 51 P

Asia Pacific DN728A UUF

C P 150 W5 40 W Cb 25 P

Asia Pacific DM944A UUF Australia DS312P ABG

C P 150 W5 40 D Cb 25 H

Taiwan DL842A AB0

C P 150 W5 40 D Cb 25 P

People’s Republic of China

C P 140 Y5 60 W Cb 25 P

Australia DR759P ABG

C P 140 Y5 40 W Cb 51 P

Korea DM939A AB1

C P 140 Y5 40 W Cb 25 P

DS302P AB2 Taiwan DR746P AB0

DQ885P AB2, DL838A AB2, and DS301P AB2

Australia DR763P ABG Hong Kong DR756P AB5

C P 140 Y5 40 D Cb 25 P

Australia DR761P ABG

C P 140 Y5 30 W Cb 25 H

Hong Kong DR755P AB5

Maintenance and Service Guide 1–9

Product Description

Table 1 -3

HP Compaq nx7000 Models

C P 140 W5 60 W Cb 51 H

Sweden DJ200S AK8

C P 140 W5 60 W Cb 25 H

(Continued)

Asia Pacific Australia/New Zealand Hong Kong Japan

C P 140 W5 60 W Cb 25 P

Asia Pacific Australia/New Zealand Japan

C P 140 W5 60 W Ci 51 P

Asia Pacific DL853A UUF Hong Kong DL853A ABF

C P 140 W5 60 W Nb 51 H

Europe DQ822C ABB

C P 140 W5 40 W Cb 25 H

Japan DM435A ABJ Taiwan DR750P AB0

C P 140 W5 40 W Cb 25 P

Thailand DM433A AKL

C P 140 W5 40 W Ci 51 H

Germany DJ202S ABD

DL844A UUF DL844A ABG DM437A AB5 DL844A ABJ

DL843A UUF DL843A ABG DL843A ABJ

Korea Ta i wa n Thailand

DL844A AB1 DL846A AB0 DL844A AKL

DL843A AB1 DL845A AB0 DL843A AKL

1–10 Maintenance and Service Guide

Table 1 -3

HP Compaq nx7000 Models

C P 140 W5 40 W Ci 25 P

(Continued)

Product Description

Belgium

Czech Republic Denmark Europe France

Germany Greece Hungary Israel

C P 140 W5 40 W Cn 25 P

Brazil Latin America

C P 140 W5 40 D Cb 51 P

Brazil French Canada

C P 140 W5 40 D Cb 25 H

Hong Kong DR754P AB5 Taiwan DR745P AB0

DG704A UUG and DG704T UUG DG704A AKB DG704A ABY DG704A ABB DG704A ABF, DG704T ABF, and DJ231S ABF DG420A ABD DG704A AB7 DG704A AKC DG704A ABT

DP094A AC4 DP094A ABM

DL854A AC4 DL854A ABC

Italy The Netherlands Norway Poland Portugal Russia Saudi Arabia Slovenia Spain Sweden/Finland Switzerland Tu r ke y United Kingdom

United States DP094A ABA

Latin America United States

DG704A ABZ DG704A ABH DG704A ABN DG704A AKD DG704A AB9 DG704A ACB DG704A ABV DG704A AKN DG704A ABE DG704A AK8 DG704A UUZ DG704A AB8 DG704A ABU

DL854A ABM DL854A ABA and DP076C ABA

C P 140 W5 40 D Cb 25 P

Asia Pacific Australia Korea People’s Republic

of China

Maintenance and Service Guide 1–11

DM438A UUF DS311P ABG DM938A AB1 DL837A AB2 and DM438A AB2

Ta i wa n

Thailand

DR744P AB0 and DR751P AB0 DM438A AKL

Product Description

Table 1 -3

HP Compaq nx7000 Models

C P 140 W5 40 C Cb 25 P

Asia Pacific DR850P UUF Korea DM937A AB1

C P 140 W5 30 D Cb 25 H

Hong Kong DR753P AB5

C P 130 Y5 80 W Cb 51 P

United States DP113S ABA

C P 130 Y5 40 W Cb 51 P

United States DP119S ABA

C P 130 W5 40 W Cb 25 P

Taiwan DN893A AB0

C P 130 W5 40 W Ci 25 P

Asia Pacific DL852A UUF Hong Kong DL852A AB5

C P 130 W5 40 D Cb 25 H

(Continued)

Asia Pacific Australia/New Zealand Hong Kong

C P 130 W5 40 D Cb 25 P

Asia Pacific Australia/New Zealand Hong Kong Japan Japan (English) Korea

C P 130 W5 40 D Ci 25 P

Asia Pacific DL851A UUF Hong Kong DL851A AB5

C P 130 W5 40 C Cb 25 P

Asia Pacific DR852P UUF Korea DM935A AB1

1–12 Maintenance and Service Guide

DL840A UUF DL840A ABG DL840A AB5

DL839A UUF DL839A ABG DL839A AB5 DL839A ABJ DL839A ACF DL839A AB1 and DM936A AB1

Japan Korea Thailand

Ta i wa n

Thailand United States

DL840A ABJ DL840A AB1 DL840A AKL

DL841A AB0 and DN895A AB0 DL839A AKL DH904A ABA

Product Description

Table 1 -4

Compaq Presario X1000 Models

All Compaq Presario X1000 models feature:

■ TouchPad pointing device

■ 8-cell, 4.4-wH Li-Ion battery pack

■ 1-year warranty on parts and labor

X1094 P 160 Y5 80 Y Cb 51 H

Australia/New Zealand DR824A ABG

X1082 P 160 Y5 80 Y Cb 51 H

Australia/New Zealand DR278A ABG

X1064 P 160 Y5 80 Y Ci 51 H

Korea DN625A AB1

X1081 P 160 Y5 80 W Cb 51 H

Australia/New Zealand DR277A ABG Asia Pacific DR277A UUF

X1045 P 160 Y5 80 W Cb 51 H

Asia Pacific DN601A UUF Korea DN606A AB1

X1030 P 160 Y5 60 Y Cb 51 H

Australia/New Zealand DN591A ABG

X1071 P 160 Y5 60 Y Cb 25 H

People’s Republic of China

X1046 P 160 Y5 60 W Cb 51 H

Korea DN607A AB1

X1029 P 160 Y5 60 W Cb 25 H

Australia/New Zealand DN600A ABG

X1073 P 160 Y5 60 W Ci 51 H

Hong Kong DR269A AB5 Korea DR269A AB1

Maintenance and Service Guide 1–13

DQ977A AB2

Product Description

Table 1 -4

Compaq Presario X1000 Models

X1070 P 160 Y5 60 D Cb 25 H

(Continued)

People’s Republic of China

X1074 P 160 Y5 60 D Ci 51 H

Hong Kong DR270A AB5

X1091 P 160 Y5 40 W Ci 25 H

Korea DR287A AB1

X1093 P 160 W5 80 Y Cb 51 H

Australia/New Zealand DR823A ABG

X1097 P 160 W5 80 W Ci 51 H

Australia/New Zealand DR824A ABG

X1140 P 160 W5 60 Y Cb 51 H

United Kingdom DP772E ABU

X1155 P 160 W5 60 Y Ci 51 H

Sweden DP775E AK8

X1090 P 160 W5 60 W Cb 51 H

Asia Pacific DR286A UUF

X1076 P 160 W5 60 W Cb 51 H

Asia Pacific DR272A UUF

DQ976A AB2

X1066 P 150 Z5 80 Y Ci 51 H

Asia Pacific DN627A UUF

X1015 P 150 Y5 80 Y Cb 10 H

United States DN624A ABA

X1086 P 150 Y5 80 Y Cb 51 H

Hong Kong DR282A AB5

1–14 Maintenance and Service Guide

Table 1 -4

Compaq Presario X1000 Models

X1085 P 150 Y5 80 W Cb 51 H

Hong Kong DR281A AB5

X1056 P 150 Y5 60 Y Cb 25 H

(Continued)

Product Description

People’s Republic of China

X1049 P 150 Y5 60 W Cb 51 H

Hong Kong DN610A AB5

X1023 P 150 Y5 60 W Cb 51 H

Asia Pacific DN584A UUF

X1069 P 150 Y5 60 W Cb 25 H

People’s Republic of China

X1084 P 150 Y5 60 W Ci 25 H

Korea DR280A AB1

X1055 P 150 Y5 60 D Cb 25 H

People’s Republic of China

X1040 P 150 W5 80 Y Cb 51 H

United States DM774A ABA

X1089 P 150 W5 80 W Cb 51 H

Taiwan DR285A AB0

X1050 P 150 W5 60 Y Cb 51 H

Hong Kong DN611A AB5

DN617A AB2

DQ975A AB2

DN616A AB2

X1020 P 150 W5 60 Y Cb 51 H

The Netherlands DM416A ABH

X1088 P 150 W5 60 W Cb 51 H

Taiwan DR284A AB0

Maintenance and Service Guide 1–15

Product Description

Table 1 -4

Compaq Presario X1000 Models

X1079 P 150 W5 60 W Cb 51 H

Taiwan DR275A AB0

X1044 P 150 W5 60 W Cb 51 H

Korea DN605A AB1

X1032 P 150 W5 60 W Cb 51 H

Asia Pacific DN593A UUF

X1058 P 150 W5 60 W Cb 25 H

Korea DN619A AB1

X1054 P 150 W5 60 W Cb 25 H

People’s Republic of China

X1010 P 150 W5 40 W Cb 51 H

DN615A AB2

(Continued)

Denmark Portugal

X1068 P 150 W5 40 W Cb 25 H

People’s Republic of China

X1028 P 150 W5 40 W Cb 25 H

Asia Pacific DN589A UUF

X1067 P 150 W5 40 D Cb 25 H

People’s Republic of China

X1020 P 140 Y5 80 Y Cb 10 P

United States DK572A ABA

X1063 P 140 Y5 60 W Cb 25 H

People’s Republic of China

1–16 Maintenance and Service Guide

DL963A ABY DL963A AB9

DQ974A AB2

DQ973A AB2

DN623A AB2

Spain United Kingdom

DL963A ABE DL963A ABU

Product Description

Table 1 -4

Compaq Presario X1000 Models

X1022 P 140 Y5 60 W Cb 25 H

Asia Pacific DN583A UUF

X1065 P 140 Y5 60 W Ci 25 H

Asia Pacific DN626A UUF

X1048 P 140 Y5 40 W Cb 25 H

Hong Kong DN609A AB5

X1083 P 140 Y5 40 W Ci 25 H

Asia Pacific DR279A UUF Korea DR279A AB1

X1095 P 140 Y5 40 C Cb 25 H

Asia Pacific DR825A UUF

X1028 P 140 W5 80 Y Cb 51 P

United States DL898A ABA

X1037 P 140 W5 60 W Cb 51 H

Thailand DN598A AKL

(Continued)

X1036 P 140 W5 60 W Cb 51 H

Taiwan DN597A AB0

X1018 P 140 W5 60 W Cb 51 H

United States DK574A ABA

X1010 P 140 W5 60 W Cb 51 H

Canada (English) DL857A ABL French Canada DL857A ABC

X1007 P 140 W5 60 W Cb 51 H

Sweden/Finland DL964A AK8

X1001 P 140 W5 60 W Cb 51 H

United States DK575A ABA

Maintenance and Service Guide 1–17

Product Description

Table 1 -4

Compaq Presario X1000 Models

X1057 P 140 W5 60 W Cb 25 H

Korea DN618A AB1

X1053 P 140 W5 60 W Cb 25 H

(Continued)

People’s Republic of China

X1092 P 140 W5 60 W Ci 25 H

Korea DR822A AB1

X1087 P 140 W5 60 D Cb 51 H

Taiwan DR283A AB0

X1078 P 140 W5 60 D Cb 51 H

Taiwan DR274A AB0

X1043 P 140 W5 40 Y Cb 51 H

Korea DN604A AB1

X1016 P 140 W5 40 Y Cb 51 H

France DM415A ABF Italy DM415A ABZ

X1110 P 140 W5 40 W Cb 51 H

Sweden DP773E AK8

X1080 P 140 W5 40 W Cb 51 H

Thailand DR276A AKL

X1062 P 140 W5 40 W Cb 51 H

Asia Pacific DN622A UUF

X1030 P 140 W5 40 W Cb 51 H

DN614A AB2

United States DM773A ABA

X1012 P 140 W5 40 W Cb 51 H

France DL965A ABF

1–18 Maintenance and Service Guide

Table 1 -4

Compaq Presario X1000 Models

X1105 P 140 W5 40 W Cb 25 H

United Kingdom DP771E ABU

X1077 P 140 W5 40 W Cb 25 H

Taiwan DR273A AB0

X1075 P 140 W5 40 W Cb 25 H

Asia Pacific DR271A UUF

X1052 P 140 W5 40 W Cb 25 H

(Continued)

Product Description

People’s Republic of China

X1050 P 140 W5 40 W Cb 25 H

Canada English French Canada

X1042 P 140 W5 40 W Cb 25 H

Korea DN603A AB1

X1002 P 140 W5 40 W Cb 25 H

United States DM771A ABA

X1115 P 140 W5 40 W Ci 51 H

Sweden DP774E AK8

X1096 P 140 W5 40 W Ci 25 H

Asia Pacific DR826A UUF Taiwan DR826A AB0

X1051 P 140 W5 40 D Cb 25 H

People’s Republic of China

X1072 P 140 W5 30 W Cb 25 H

Hong Kong DR268A AB5

X1021 P 130 Y5 40 D Cb 25 H

DN613A AB2

DP485U ABL DP485U ABC

DN612A AB2

United States DM777A ABA

Asia Pacific DN582A UUF

Maintenance and Service Guide 1–19

Product Description

Table 1 -4

Compaq Presario X1000 Models

X1038 P 130 W5 60 W Cb 51 H

Thailand DN599A AKL

X1010 P 130 W5 60 W Cb 51 H

United States DK571A ABA

X1035 P 130 W5 60 D Cb 51 H

Taiwan DN596A AB0

X1006 P 130 W5 40 Y Cb 51 H

France DM933A ABF

X1060 P 130 W5 40 W Cb 51 H

Thailand DN620A AKL

X1012 P 130 W5 40 W Cb 51 H

United States DN585A ABA

X1061 P 130 W5 40 W Cb 25 H

Asia Pacific DN621A UUF

(Continued)

X1047 P 130 W5 40 W Cb 25 H

Hong Kong DN608A AB5

X1041 P 130 W5 40 W Cb 25 H

Korea DN602A AB1

X1031 P 130 W5 40 W Cb 25 H

Asia Pacific DN592A UUF

X1005 P 130 W5 40 W Cb 25 H

Belgium Denmark France Italy Latin America

1–20 Maintenance and Service Guide

DL681A UUG DL681A ABY DL681A ABF DL681A ABZ DL858A ABM

The Netherlands Portugal Spain Sweden/Finland United Kingdom

DL681A ABH DL681A AB9 DL681A ABE DL681A AK8 DL681A ABU

Product Description

Table 1 -4

Compaq Presario X1000 Models

X1034 P 130 W5 40 D Cb 25 H

Taiwan DN595A AB0

X1033 P 130 W5 40 D Cb 25 H

Asia Pacific DN594A UUF Thailand DN594A AKL

X1027 P 130 W5 40 D Cb 25 H

Australia/New Zealand DN588A ABG

X1040 P 130 W5 40 C Cb 25 H

Korea DN601A AB1

X1026 P 130 W5 40 C Cb 25 H

Asia Pacific Australia/New Zealand

DN587A UUF DN587A ABG

Thailand DN587A AKL

(Continued)

Maintenance and Service Guide 1–21

Product Description

1.2 Features

■ Mobile Intel Pentium 4 Processor-M 1.7-, 1.6-, 1.5-, 1.4-, or

1.3-GHz processors with 400-MHz processor side bus and 512-KB L2 cache, varying by notebook model

■ 15.4-inch wide UXGA (1920 × 1200),

wide SXGA+ (1680 × 1050), or wide XGA (1280 × 800) TFT display with over 16.7 million colors, varying by notebook model

■ ATI MOBILITY RADEON graphics with 32- or 64-MB

DDR SDRAM

■ 80-, 60-, or 40-GB high-capacity hard drive, varying by

notebook model

■ 256-MB high-performance synchronous DRAM (SDRAM),

expandable to 2.0 GB

■ Windows XP Home or Windows XP Pro, varying by

notebook model

■ Full-size Windows 98 keyboard

■ TouchPad pointing device with on/off button and dedicated

scroll up/down surface

■ 56-Kbps V.92 modem integrated on the system board

■ Integrated Secure Digital (SD) flash media slot

■ Integrated 10/100 network interface card (NIC)

■ Integrated wireless support for Mini PCI 802.11a/b/g

and Bluetooth

■ Support for one Type II PC Card slot with support for



local area network (LAN) devices

both 32-bit (CardBus) and 16-bit PC Cards

■ External 65-watt AC adapter with power cord

■ 8-cell Li-Ion battery pack

■ Harman/Kardon speakers (HP Pavilion zt3000 models only)

1–22 Maintenance and Service Guide

Product Description

■ JBL Pro speakers (HP Compaq nx7000 and Compaq Presario

X1000 models only)

■ Support for the following optical drives:

❏ 24X Max DVD/CD-RW combo drive

❏ 8X Max DVD-RW drive

❏ 24X Max CD-ROM drive

■ Connectors for:

❏ Microphone

❏ Stereo speaker/headphone

❏ Infrared

❏ DC power

❏ External monitor

❏ S-Video

❏ USB (3)

❏ RJ-45 (network interface card, [NIC])

❏ RJ-11 (modem)

❏ Parallel

❏ 1394 digital

❏ One Type II PC Card slot

❏ Docking

Maintenance and Service Guide 1–23

Product Description

1.3 Clearing a Password

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS:

1. Prepare the notebook for disassembly (refer to Section 5.3, “Preparing the Notebook for Disassembly,” for more information).

2. Remove the real time clock (RTC) battery (refer to Section 5.7, “RTC Battery”).

3. Wait approximately five minutes.

4. Replace the RTC battery and reassemble the notebook.

5. Connect AC power to the notebook. Do not reinsert the battery pack at this time.

6. Turn on the notebook.

All passwords and all CMOS settings have been cleared.

1–24 Maintenance and Service Guide

1.4 Power Management

The notebook comes with power management features that extend battery operating time and conserve power. The notebook supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting level of performance

■ Battery calibration

■ Lid switch Standby/resume

■ Power/Standby button

■ Advanced Configuration and Power Management (ACP)

compliance

Product Description

Maintenance and Service Guide 1–25

Product Description

1.5 External Components

The external components on the front and left-side of the notebook are shown in the following illustration and described in Table 1-5.

Front and Left-Side Components

1–26 Maintenance and Service Guide

Tabl e 1-5

Front and Left-Side Components

Item Component Function

Product Description

1 PC Card slot Supports an optional Type I or Type II 32-bit

2 PC Card eject button Ejects an optional PC Card from the

3 Optical drive Supports an optical disc.

4 SD (Secure Digital)

Memory Card slot

5 Microphone jack Connects an optional monaural or stereo

6 Audio line-out jack Connects optional headphone or powered

7 Display release latch Opens the notebook.

8 Wireless device button Turns an optional internal wireless device

(CardBus) or 16-bit PC Card.

PC Card slot.

Supports SD Cards and MultiMediaCards.

microphone.

stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR.

on or off.

Maintenance and Service Guide 1–27

Product Description

The notebook rear panel and right-side components are shown in the following illustration and described in Table 1-6.

Rear Panel and Right-Side Components

Tabl e 1-6

Rear Panel and Right-Side Components

Item Component Function

1 Infrared port Provides wireless communication between

2 Power connector Connects an AC adapter cable.

1–28 Maintenance and Service Guide

the notebook and an optional IrDA-compliant device.

Tabl e 1-6

Rear Panel and Right-Side Components

Item Component Function

Product Description

(Continued)

3 Security cable slot Attaches an optional security cable to the

4 Vents (2) Allow airflow to cool internal components.

5 External monitor

connector

6 S-Video connector Connects an optional S-Video device, such

7 USB connectors (3) Connect optional 2.0-compliant USB

8 RJ-45 network jack Connects an Ethernet network cable.

9 RJ-11 telephone jack Connects a modem cable.

notebook.

The purpose of security solutions

✎

is to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen.

To prevent overheating, use the

notebook only on hard surfaces which cannot obstruct the vents. Do not allow a soft surface, such as bedding, clothing, or a thick rug, to block airflow.

Connects an optional VGA external monitor or projector.

as a television, VCR, camcorder, projector, or video capture card.

devices.

10 Parallel connector Connects an optional parallel device such

11 1394 connector Connects an optional 1394 device such as

Maintenance and Service Guide 1–29

as a printer.

a camcorder or digital camera.

Product Description

The notebook keyboard components are shown in the following illustration and described in Table 1-7.

Keyboard Components

1–30 Maintenance and Service Guide

Tabl e 1-7

Keyboard Components

Item Component Function

Product Description

1 F1 through F12 function

keys

2 num lk key Enables numeric lock and the internal

3 Internal keypad Can be used like the keys on an external

4 Cursor control keys Move the cursor around the screen.

5 Applications key Displays a shortcut menu for items beneath

6 Windows logo key Display the Windows Start menu.

7 Fn key Executes frequently used system functions

Perform system and application tasks. When combined with the Fn key, the function keys F1 and F3 through F12 perform additional tasks as hotkeys.

keypad.

numeric keypad.

the pointer.

when pressed in combination with another key.

Maintenance and Service Guide 1–31

Product Description

The notebook top components are shown in the following illustration and described in Table 1-8.

Top Components

Tabl e 1-8

Top Components

Item Component Function

1 Stereo speakers (2) Produce stereo sound.

2 Power button When the notebook is:

■ Off, press to turn on the notebook.

■ On, briefly press to initiate Hibernation.

■ In Standby, briefly press to resume from

Standby.

■ In Hibernation, briefly press to restore

from Hibernation.

1–32 Maintenance and Service Guide

Product Description

Tabl e 1-8

Top Components

Item Component Function

3 Caps lock light On: Caps lock is on.

4 Num lock light On: Num lock or the internal keypad is on.

(Continued)

5 Display lid switch

■ If the notebook is closed while on, turns

off the display.

■ If the notebook is opened while in

Standby, turns on the notebook (resumes from Standby).

6 Volume buttons (2) Increase or decrease system volume.

7 Mute button Mutes or restores volume.

8 TouchPad on/off

button

9 TouchPad scroll

zones (2)

10 Left and right

TouchPad buttons

11 TouchPad Moves the pointer and selects or activates

12 TouchPad light On: TouchPad is enabled.

Enables/disables the TouchPad.

Scroll upward or downward.

Function like the left and right buttons on an external mouse.

items on the screen.

Maintenance and Service Guide 1–33

Product Description

The external components on the bottom of the notebook are shown in the following illustration and described in Table 1-9.

Bottom Components

Table 1 -9

Bottom Components

Item Component Function

1 Fan vent Allows airflow to cool internal

components.

To prevent overheating,

do not obstruct the vent. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, may block airflow.

2 RTC battery compartment Contains the RTC battery.

1–34 Maintenance and Service Guide

Table 1 -9

Bottom Components

Item Component Function

(Continued)

Product Description

3 Docking connector Connects the notebook to an

4 Mini PCI compartment Contains the Mini PCI wireless

5 Hard drive bay Holds the internal hard drive.

6 Battery bay Holds the battery pack.

7 Battery pack release latch Releases a battery pack from the

8 Memory expansion

compartment

optional port replicator.

card.

battery bay.

Contains one memory slot for an optional 128-, 256-, 512-, or 1024-MB memory module.

Maintenance and Service Guide 1–35

Product Description

1.6 Design Overview

This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, “Illustrated Parts Catalog,” to identify replacement parts, and Chapter 5, “Removal and Replacement Procedures,” for disassembly steps. The system board provides the following device connections:

■ Memory expansion board

■ Hard drive

■ Display

■ Keyboard and TouchPad

■ Audio

■ Mobile Intel Pentium 4 Processor-M processors

■ Fan

■ PC Card

■ Modem, NIC, and wireless devices

CAUTION: To properly ventilate the notebook, allow at least a 7.6-cm

(3-inch) clearance on the left and right sides of the notebook.

The notebook uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions can be caused by high external temperatures, heavy system power consumption, certain power management/battery conservation configurations, battery fast charging, and some software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook.

1–36 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by HP should

repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances.

2.1 Computer Setup and Diagnostics Utilities

The notebook features two system management utilities:

■ Computer Setup—A system information and customization

utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Microsoft

® Windows®.

Maintenance and Service Guide 2–1

Troubleshooting

■ Diagnostics for Windows—A system information and

diagnostic utility that is used within the Windows operating system. Use this utility whenever possible to:

❏ Display system information.

❏ Test system components.

❏ Troubleshoot a device configuration problem in

Windows XP Professional or Windows XP Home.

It is not necessary to configure a device connected to a USB

✎

connector on the notebook or to an optional port replicator.

Using Computer Setup

Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus:

1. Turn on or restart the notebook. Press F10 = ROM-Based Setup message is displayed in the lower left corner of the screen.

F10 while the

❏ To change the language, press F2.

❏ To view navigation information, press F1.

❏ To return to the Computer Setup menu, press esc.

2. Select the File, Security, or Advanced menu.

3. To close Computer Setup and restart the notebook:

❏ Select File > Save Changes and Exit and press enter.

-or-

❏ Select File > Ignore Changes and Exit and press enter.

4. When you are prompted to confirm your action, press F10.

2–2 Maintenance and Service Guide

Selecting from the File Menu

Table 2 -1

File Menu

Select To Do This

Troubleshooting

System Information

■ View identification information about the

notebook, a port replicator, and any battery packs in the system.

■ View specification information about the

processor, memory and cache size, and system ROM.

Save to Floppy Save system configuration settings to a diskette.

Restore from Floppy Restore system configuration settings from a

Restore Defaults Replace configuration settings in Computer

Ignore Changes and Exit Cancel changes entered during the current

Save Changes and Exit Save changes entered during the current

diskette.

Setup with factory default settings. Identification information is retained.

session, then exit and restart the notebook.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Security Menu

Table 2 -2

Security Menu

Select To Do This

Administrator Password Enter, change, or delete an administrator

Power-on Password Enter, change, or delete a power-on password.

DriveLock Passwords Enable/disable DriveLock; change a DriveLock

Device Security Enable/disable:

System IDs Enter identification numbers for the notebook,

password.

User or Master password.

DriveLock Settings are accessible only

✎

when you enter Computer Setup by turning on (not restarting) the notebook.

■ Por ts

■ Diskette write*

■ CD-ROM or diskette startup

Settings for a DVD-ROM can be

✎

entered in the CD-ROM field.

a port replicator, and all battery packs in the system.

2–4 Maintenance and Service Guide

Selecting from the Advanced Menu

Table 2 -3

Advanced Menu

Select To Do This

Language Change the Computer Setup language.

Boot Options Enable/disable:

■ QuickBoot, which starts the notebook more

quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)

■ MultiBoot, which sets a startup sequence that

can include most bootable devices and media in the system.

Troubleshooting

Device Options

■ Enable/disable the embedded numeric

keypad at startup.

■ Enable/disable multiple standard pointing

devices at startup. (To set the notebook to support only a single, usually nonstandard, pointing device at startup, select Disable.)

■ Enable/disable USB legacy support for a

USB keyboard. (When USB legacy support is enabled, the keyboard works even when a Windows operating system is not loaded.)

■ Set an optional external monitor or overhead

projector connected to a video card in a port replicator as the primary device. (When the notebook display is set as secondary, the notebook must be shut down before it is undocked from a port replicator.)

Maintenance and Service Guide 2–5

Troubleshooting

Table 2 -3

Advanced Menu

Select To Do This

(Continued)

Device Options

(continued)

■ Change the parallel port mode from

Enhanced Parallel Port (EPP, the default setting) to standard, bidirectional EPP, or Enhanced Capabilities Port (ECP).

■ Set video-out mode to NTSC (default), PAL,

NTSC-J, or PAL-M.*

■ Enable/disable all settings in the



SpeedStep selected, the notebook runs in Battery Optimized mode.)

window. (When Disable is

■ Specify how the notebook recognizes

multiple identical port replicators that are identically equipped. Select Disable to recognize the port replicators as a single port replicator; select Enable to recognize the port replicators individually, by serial number.

■ Enable/disable the reporting of the processor

serial number by the processor to the software.

*Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions can use NTSC, PAL, or PAL-M.

2–6 Maintenance and Service Guide

2.2 Troubleshooting Flowcharts

Tabl e 2-4

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 Initial troubleshooting

2.2 No power, part 1

2.3 No power, part 2

2.4 No power, part 3

2.5 No power, part 4

2.6 No video, part 1

2.7 No video, part 2

2.8 Nonfunctioning port replicator

2.9 No operating system (OS) loading

2.10 No OS loading from hard drive, part 1

2.11 No OS loading from hard drive, part 2

Troubleshooting

2.12 No OS loading from hard drive, part 3

2.13 No OS loading from CD- or DVD-ROM drive

2.14 No audio, part 1

2.15 No audio, part 2

2.16 Nonfunctioning device

2.17 Nonfunctioning keyboard

2.18 Nonfunctioning pointing device

2.19 No network or modem connection

Maintenance and Service Guide 2–7

Troubleshooting

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

Is there power?

Beeps,

LEDs, or error

messages?

Is there video?

(no boot)

Is the OS

loading?

Is there

sound?

Go to

Flowchart 2.2,

No Power.

Check

LED board,

speaker

connections.

Go to

Flowchart 2.6,

No Video.

Go to

Flowchart 2.9,

No OS Loading.

Go to

Flowchart 2.15,

No Audio.

All drives working?

Keyboard/

pointing

device

working?

Connecting

to network

or modem?

End

Flowchart 2.17, Nonfunctioning

Flowchart 2.18, Nonfunctioning

or Flowchart 2.19,

Nonfunctioning

Pointing Device.

Flowchart 2.20,

No Network or

Go to

Device.

Go to

Keyboard

Go to

Modem.

2–8 Maintenance and Service Guide

Flowchart 2.2—No Power, Part 1

No power

(power LED

is off).

Remove from port replicator (if applicable).

Troubleshooting

Power up

on battery

power?

*Reset

power.

Power up

on AC

power?

*Reset power.

Power up in

port

replicator?

Done

1. Reseat the power cables in the port replicator and at the AC outlet.

2. Ensure that the AC power source is active.

3. Ensure that the power strip is working.

Power up

Done

in port

replicator?

Power up

on battery

power?

Go to

Flowchart 2.3,

No Power,

Part 2.

Power up

on AC

power?

Go to

Flowchart 2.4,

No Power,

Part 3.

*NOTES:

1. On some models, there is a separate reset button.

2. On some models, the notebook can be reset using the Standby switch and either the lid switch or the main power switch.

Go to

Flowchart 2.8, Nonfunctioning Port Replicator.

Maintenance and Service Guide 2–9

Troubleshooting

Flowchart 2.3—No Power, Part 2

Continued from

Flowchart 2.2,

No Power, Part 1.

Visually check for

debris in battery

socket and clean

if necessary.

Power on?

Check battery by

recharging it,

moving it to

another notebook,

or replacing it.

Power on?

Done

Replace

power supply

(if applicable).

Go to

Power on?

Flowchart 2.4,

No Power,

Part 3.

Done

2–10 Maintenance and Service Guide

Flowchart 2.4—No Power, Part 3

Continued from

Flowchart 2.3,

No Power, Part 2.

Plug directly

into AC outlet.

Troubleshooting

Power LED

on?

Reseat AC adapter

in notebook and

at power source.

Power on?

Power outlet

active?

Replace

power cord.

Power on?

Done

adapter?

Go to

Part 4.

External

Replace external

AC adapter.

Power on?

Try different

outlet.

Internal or

external AC

Internal

Flowchart 2.5,

No Power,

Done

Maintenance and Service Guide 2–11

Troubleshooting

Flowchart 2.5—No Power, Part 4

Continued from

Flowchart 2.4,

No Power, Part 3.

Open

notebook.

Loose or damaged

parts?

notebook and

retest.

Power on?

Done

Reseat loose

components and

boards, and

replace damaged

items.

Replace the following items (if applicable) in the order given. Check notebook operation after each of the two following replacement steps:

1. Internal DC-DC converter, processor, and system board*

2. Internal AC adapter

*NOTE: Replace these items as a set to prevent shorting out among components.

2–12 Maintenance and Service Guide

Flowchart 2.6—No Video, Part 1

No video.

Port

Replicator

Stand-alone

or port

replicator?

Go to

Flowchart 2.7,

No Video, Part 2.

*NOTE: To change from internal to external display, use the hotkey combination.

Troubleshooting

Stand-alone

Internal or

external

display*?

External

Adjust

brightness.

Internal

Video OK? Done

Check for bent

pins on cable.

Video OK?

Adjust

brightness.

Video OK? Done

Press lid

switch to ensure

operation.

Video OK? Done

Replace the following one at a time. Test after each replacement.

1. Cable between notebook and notebook display (if applicable)

2. Inverter board (if applicable)

3. Display

4. VGA board

5. System board

Try another display.

Internal and

external

video OK?

Replace

system

board.

Done

Maintenance and Service Guide 2–13

Done

Troubleshooting

Flowchart 2.7—No Video, Part 2

Continued from

Flowchart 2.6,

No Video, Part 1.

Remove

notebook from

port replicator,

if connected.

Adjust

display

brightness.

Video OK?

No Video, Part 1.

Check that notebook is properly

seated in port replicator, for

bent pins on cable, and for

monitor connection.

Video OK?

Adjust external

monitor display.

Go to “A” in

Flowchart 2.6,

Done

Check brightness

of external

monitor.

Video OK?

Try another

external

monitor.

Internal

and external

video OK?

Go to

Flowchart 2.8, Nonfunctioning Port Replicator.

Done

2–14 Maintenance and Service Guide

Troubleshooting

Flowchart 2.8—Nonfunctioning Port Replicator (if applicable)

Nonfunctioning

port replicator.

Reseat power

cord in port

replicator and

power outlet.

Check voltage

setting on port

replicator.

Reset monitor

cable connector at

port replicator.

Port

replicator

operating?

Remove notebook, reseat all internal parts,

and replace any

damaged items in

port replicator.

Reinstall

notebook into port

replicator.

Port

replicator

operating?

Done

Replace the following port replicator components one at a time. Check notebook operation after each replacement.

1. Power supply

2. I/O board

3. Backplane board

4. Switch box

5. Port replicator motor mechanism

Done

Maintenance and Service Guide 2–15

Troubleshooting

Flowchart 2.9—No Operating System (OS) Loading

No OS

loading.*

Reseat power

cord in port

replicator and

power outlet.

No OS loading from hard drive,

go to Flowchart 2.10,

No OS Loading, Hard Drive, Part 1.

No OS loading from diskette drive,

go to Flowchart 2.13,

No OS Loading, Diskette Drive.

No OS loading from CD- or DVD-ROM drive,

No OS Loading, CD- or DVD-ROM Drive.

*NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins.

2–16 Maintenance and Service Guide

go to Flowchart 2.14,

No OS loading from network,

go to Flowchart 2.20,

No Network/Modem Connection.

Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive, Part 1

OS not

loading from

hard drive.

Nonsystem

disk message?

Reseat

external

hard drive.

OS loading?

Boot from

CD?

Check the Setup

utility for correct

booting order.

Go to Flowchart 2.11, No OS Loading

from Hard Drive,

Part 2.

Done

Go to Flowchart 2.17, Nonfunctioning

Device.

Boot

from

hard drive?

Done

Maintenance and Service Guide 2–17

Troubleshooting

Flowchart 2.11—No OS Loading, Hard Drive, Part 2

Continued from Flowchart 2.10,

No OS Loading

from Hard Drive,

Part 1.

CD or

diskette in

drive?

Remove

diskette and

reboot.

1. Replace hard drive.

2. Replace system board.

Run FDISK.

Reseat

hard drive.

Hard drive

accessible?

Done

Boot

from

hard drive?

Boot

from diskette

drive?

Hard drive

accessible?

Go to

Flowchart 2.12,

No OS Loading

from Hard Drive,

Part 3.

Flowchart 2.13,

Done

Go to

No OS Loading

from Diskette

Drive.

Done

Hard drive

partitioned?

Hard drive

formatted?

Notebook

booted?

Go to Flowchart 2.12, No OS Loading

from Hard Drive,

Part 3.

Create partition, then format hard drive to bootable

C:\ prompt.

Format hard drive

and bring to

a bootable

C:\ prompt.

Load OS using

System Restore

CD (if applicable).

2–18 Maintenance and Service Guide

Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive, Part 3

Continued from Flowchart 2.11,

No OS Loading

from Hard Drive,

Part 2.

System

files on hard

drive?

Virus

on hard

drive?

Run SCANDISK

and check for

bad sectors.

Can bad

sectors

be fixed?

Fix bad

sectors.

Install OS

and reboot.

Clean virus.

loading from

hard drive?

Done

Diagnostics

on diskette?

Replace

hard drive.

Replace

hard drive.

Run diagnostics

and follow

recommendations.

Boot from

hard drive?

Replace

hard drive.

Done

Maintenance and Service Guide 2–19

Troubleshooting

Flowchart 2.13—No OS Loading, CD- or DVD-ROM Drive

No OS

loading from

CD- or

DVD-ROM Drive.

Boots from

CD or DVD?

Reseat

drive.

Disc

in drive?

Install

bootable disc.

Done

Boots from

CD or DVD?

Booting

from another

device?

Bootable

disc in

drive?

Try another

bootable disc.

Done

Go to Flowchart 2.17, Nonfunctioning

Device.

Install bootable

disc and

reboot

notebook.

Clear CMOS.

Booting

order

correct?

Correct boot

order using

the Setup utility.

2–20 Maintenance and Service Guide

Refer to

Section 1.2,

“Clearing a

Password,” for

instructions.

Go to Flowchart 2.17, Nonfunctioning

Device.

Flowchart 2.14—No Audio, Part 1

Turn up audio

No audio.

internally or

externally.

Audio? Done

Troubleshooting

Notebook in

port replicator

(if applicable)?

Go to

Flowchart 2.16,

No Audio, Part 2.

Undock

Replace the following port replicator components one at a time, as applicable. Check audio status after each change.

1. Replace port replicator audio cable.

2. Replace audio cable.

3. Replace speaker.

4. Replace port replicator audio board.

5. Replace backplane board.

6. Replace I/O board.

Go to

Flowchart 2.17,

Nonfunctioning

Device.

Internal

audio?

Audio? Done

Go to

Flowchart 2.16,

No Audio, Part 2.

Maintenance and Service Guide 2–21

Troubleshooting

Flowchart 2.15—No Audio, Part 2

Continued from Flowchart 2.15,

No Audio, Part 1.

Audio driver in OS configured?

Reload

audio drivers.

Correct

drivers for

application?

Load drivers and

set configuration

in OS.

Connect to

external speaker.

Replace audio

board and

Audio?

speaker

connections

in notebook

(if applicable).

1. Replace internal speakers.

2. Replace audio board (if applicable).

3. Replace system board.

Audio? Done

2–22 Maintenance and Service Guide

Flowchart 2.16—Nonfunctioning Device

Nonfunctioning

device.

Reseat device.

Unplug the nonfunctioning device from

the notebook and inspect cables and plugs for

bent or broken pins or other damage.

Clear

CMOS.

Any physical

device detected?

Troubleshooting

Fix or

replace

broken item.

Reattach device.

Close notebook,

plug in power,

and reboot.

Replace hard

drive.

Go to

Flowchart 2.9,

No OS Loading.

Device

boots

properly?

Replace NIC.

Done

Maintenance and Service Guide 2–23

If integrated NIC,

replace system

board.

Device

boots

properly?

Done

Troubleshooting

Flowchart 2.17—Nonfunctioning Keyboard

Keyboard

not operating

properly.

Connect notebook

to good external

keyboard.

External

device

works?

Replace

system

board.

Reseat internal

keyboard

connector

(if applicable).

OK?

Replace internal

keyboard or

cable.

Done Done

OK?

Replace

system

board.

2–24 Maintenance and Service Guide

Troubleshooting

Flowchart 2.18—Nonfunctioning Pointing Device

Pointing device

not operating

properly.

Connect notebook

to good external

pointing device.

External

device

works?

Replace

system

board.

Reseat internal pointing device

connector

(if applicable).

OK?

Replace internal

pointing device

or cable.

Done Done

OK?

Replace

system

board.

Maintenance and Service Guide 2–25

Troubleshooting

Flowchart 2.19—No Network/Modem Connection

No network

or modem

connection.

Network

or modem

jack active?

Replace jack

or have jack

activated.

Digital

line?

NIC/modem

configured

in OS?

Disconnect all

power from

the notebook

and open.

Reseat

NIC/modem

(if applicable).

Connect

to nondigital

line.

Reload

drivers and

reconfigure.

NIC/modem

(if applicable).

OK?

Replace

OK? Done

Replace

system

board.

Done

2–26 Maintenance and Service Guide

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook.

Serial Number Location

Maintenance and Service Guide 3–1

Illustrated Parts Catalog

3.2 Notebook Major Components

Notebook Major Components

3–2 Maintenance and Service Guide

Spare Parts: Notebook Major Components

Item Description

1 Display assemblies

With carbonite and platinum blue finish for use with

HP Pavilion zt3000 notebooks

Illustrated Parts Catalog

Tabl e 3-1

Spare Part Number

15.4-inch, WUXGA

15.4-inch, WSXGA+

15.4-inch, WXGA

With carbon finish for use with HP Compaq nx7000 notebooks

15.4-inch, WUXGA

15.4-inch, WSXGA+

15.4-inch, WXGA

With silver finish for use with Compaq Presario X1000 notebooks

15.4-inch, WUXGA

15.4-inch, WSXGA+

15.4-inch, WXGA

1a Display inverter (includes four display rubber

2a 2b 2c 2d 2e 2f

screw covers)

Miscellaneous Plastics Kits

Contains parts with carbonite and platinum blue

finish for use with HP Pavilion zt3000 notebooks

Contains parts with carbon finish for use with

HP Compaq nx7000 notebooks

Contains parts with silver finish for use with

Compaq Presario X1000 notebooks

Include:

Switch cover PC Card slot space saver Docking connector cover Hard drive shield Hard drive connector Hard drive cover Notebook feet (not illustrated)

350084-001 350127-001 350126-001

337006-001 337003-001 337008-001

337005-001 337004-001 337007-001

336994-001

350130-001

338133-001

337009-001

Maintenance and Service Guide 3–3

Illustrated Parts Catalog

Notebook Major Components

3–4 Maintenance and Service Guide

Tabl e 3-1

Spare Parts: Notebook Major Components

Item Description

3 Keyboards

Illustrated Parts Catalog

(Continued)

Spare Part Number

Asia Pacific Australia Belgium Denmark France Germany Greece Hong Kong International Italy Korea Latin

America

4 Speaker covers with cable

For use with HP Pavilion zt3000 notebooks For use with HP Compaq nx7000 and Compaq

Presario X1000 notebooks

5 Top covers (include TouchPad and TouchPad shield)

For use with HP Pavilion zt3000 notebooks For use with HP Compaq nx7000 and Compaq

Presario X1000 notebooks

Bluetooth wireless communications board

(not illustrated)

Miscellaneous Cable Kit, includes 336973-001

6a 6b 6c

7 Optical drives

Speaker cover cable SD Card slot board cable Modem board cable

337016-371 337016-011 337016-181 337016-081 337016-051 337016-041 337016-151 337016-AC1 337016-B31 337016-061 337016-AD1

337016-161

The Netherlands Norway People’s Republic

of China Portugal Saudi Arabia Spain Switzerland Ta i wa n Thailand United Kingdom United States

337016-331 337016-091

337016-AA1 337016-131 337016-171 337016-071 337016-111 337016-AB1 337016-281 337016-031 337016-001

350122-001 336973-001

350123-001 336983-001

338134-001

24X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM drive 24X Max CD-ROM drive

Maintenance and Service Guide 3–5

336987-001 336986-001 336985-001

Illustrated Parts Catalog

Notebook Major Components

3–6 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3 -1

Spare Parts: Notebook Major Components

Item Description

8 VGA board shield (includes thermal pads) 337013-001

9 VGA boards (include thermal pads)

For use with HP Pavilion zt3000 notebooks

ATI MOBILITY RADEON 9200 with 64-MB

video memory

ATI MOBILITY RADEON 9200 with 32-MB

video memory

For use with HP Compaq nx7000 and Compaq

Presario X1000 notebooks ATI MOBILITY RADEON 9200 with 64-MB

video memory

ATI MOBILITY RADEON 9200 with 32-MB

video memory

ATI MOBILITY RADEON 7500c with 32-MB

video memory

(Continued)

Spare Part Number

350129-001

350128-001

336970-001

336969-001

336968-001

10 System board (includes thermal pads)

PC Card assembly (not illustrated)

11 Processors (include thermal pads)

Mobile Intel Pentium 4 Processor-M, 1.7-GHz Mobile Intel Pentium 4 Processor-M, 1.6-GHz Mobile Intel Pentium 4 Processor-M, 1.5-GHz Mobile Intel Pentium 4 Processor-M, 1.4-GHz Mobile Intel Pentium 4 Processor-M, 1.3-GHz

12 Base enclosure (includes infrared lens)

Left and right wireless antennae with cables

(not illustrated)

Left and right speakers (not illustrated)

13 Heat sink with fan

Thermal pad (not illustrated)

14 Fan 336993-001

15 SD Card slot board with cable 336963-001

Maintenance and Service Guide 3–7

336964-001 337014-001

345566-001 337011-001 337023-001 337024-001 337010-001

336960-001 336959-001

337015-001

337000-001 337001-001

Illustrated Parts Catalog

Notebook Major Components

3–8 Maintenance and Service Guide

Table 3 -1

Spare Parts: Notebook Major Components

Item Description

Miscellaneous Doors/Covers Kit, includes: 336984-001

Illustrated Parts Catalog

(Continued)

Spare Part Number

16a 16b 16c 16d

17 Mini PCI communications boards

18 Memory expansion boards

19 Hard drives (hard drive cover, shield, and connector included with

20 Modem board with cable 336999-001

21 Battery pack, 8-cell, 4.4-wH 336962-001

RTC battery RTC battery cover Mini PCI compartment cover Memory expansion compartment cover

Mini PCI 802.11b wireless LAN (ROW) Mini PCI 802.11b wireless LAN (MOW) Mini PCI 802.11g wireless LAN

1024 MB DDR 512 MB DDR 256 MB DDR 128 MB DDR

hard drive and in Miscellaneous Plastics Kits)

80-GB (5400-rpm) 80-GB (4200-rpm) 60-GB (5400-rpm) 60-GB (4200-rpm) 40-GB (4200-rpm) 30-GB (4200-rpm)

336976-001 336977-001 350083-001

339099-001 336998-001 336997-001 336996-001

350082-001 336992-001 336991-001 336990-001 336989-001 350081-001

Maintenance and Service Guide 3–9

Illustrated Parts Catalog

3.3 Miscellaneous Plastics Kit Components

Miscellaneous Plastics Kit Components

3–10 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-2

Miscellaneous Plastics Kit Components

Spare Part Number 350130-001

(contains parts with carbonite and platinum blue finish for use

with HP Pavilion zt3000 notebooks)

Spare Part Number 338133-001

(contains parts with carbon finish for use with

HP Compaq nx7000 notebooks)

Spare Part Number 337009-001

(contains parts with silver finish for use with

Compaq Presario X1000 notebooks)

Item Description

1Switch cover

2 PC Card slot space saver

3 Docking connector cover

4 Notebook feet (7)

5 Hard drive cover

6 Hard drive shield

7 Hard drive connector

Maintenance and Service Guide 3–11

Illustrated Parts Catalog

3.4 Miscellaneous Cable Kit Components

Miscellaneous Cable Kit Components

Tabl e 3-3

Miscellaneous Cable Kit Components

Spare Part Number 336973-001

Item Description

1 SD Card slot board cable

2 Speaker cover cable

3 Modem cable

3–12 Maintenance and Service Guide

Illustrated Parts Catalog

3.5 Miscellaneous Doors/Covers Kit Components

Miscellaneous Doors/Covers Kit Components

Tabl e 3-4

Miscellaneous Doors/Covers Kit Components

Spare Part Number 336984-001

Item Description

1 RTC battery

2 RTC battery cover

3 Memory expansion compartment cover

4 Mini PCI compartment cover

Maintenance and Service Guide 3–13

Illustrated Parts Catalog

3.6 Mass Storage Devices

Mass Storage Devices

Table 3-5

Mass Storage Devices

Spare Part Number Information

Item Description

1 Optical drives

Spare Part Number

24X Max DVD-ROM/CD-RW combination drive 8X Max DVD-ROM drive 24X Max CD-ROM drive DVD+RW drive

2 Hard drives (include hard drive bezel and frame)

80-GB (5400-rpm) 80-GB (4200-rpm) 60-GB (5400-rpm) 60-GB (4200-rpm) 40-GB (4200-rpm) 30-GB (4200-rpm)

USB diskette drive (not illustrated) 336988-001

3–14 Maintenance and Service Guide

336987-001 336986-001 336985-001 345588-001

350082-001 336992-001 336991-001 336990-001 336989-001 350081-001

Illustrated Parts Catalog

3.7 Miscellaneous

Tabl e 3-6

Miscellaneous (not illustrated)

Spare Part Information

Description

AC adapter 338136-001

Logo Kits

For use with HP Pavilion zt3000 notebooks For use with HP Compaq nx7000 notebooks For use with Compaq Presario X1000 notebooks

Power cords

For use with HP Pavilion zt3000 notebooks

Spare Part Number

350125-001 336995-001 338135-001

Asia Pacific Australia Belgium Denmark Europe France Germany Greece Hong Kong Italy Korea Latin America The

Netherlands

350055-371 350055-011 350055-181 350055-081 350055-021 350055-051 350055-041 350055-151 350055-AC1 350055-061 350055-AD1 350055-161

350055-331

Norway People’s

Republic

of China Portugal Saudi Arabia Spain Switzerland Ta i wa n Thailand United Kingdom United States

350055-091

350055-AA1 350055-131 350055-171 350055-071 350055-111 350055-AB1 350055-281 350055-031 350055-001

Maintenance and Service Guide 3–15

Illustrated Parts Catalog

Tabl e 3-6

Miscellaneous (not illustrated)

Spare Part Information

Description

Power cords

For use with HP Compaq nx7000 and Compaq Presario X1000 notebooks

Australia Denmark Europe/Middle

East/Africa

Italy

246959-011 246959-081

246959-021 246959-061

(Continued)

Japan Korea Switzerland United Kingdom United States

Spare Part Number

246959-291 246959-AD1 246959-AG1 246959-031 246959-001

Screw Kit (includes the following screws; refer to

Appendix C, “Screw Listing,” for more information on screw specifications and usage.)

■ Phillips M2.5×15.0 screw

■ Phillips M2.5×7.0 screw

■ Phillips M2.5×5.0 screw

■ Phillips M2.5×3.5 screw

■ Phillips M2.5×3.0 screw

■ Phillips M2.0×3.0 screw

■ Spring-loaded Phillips M2.0×9.0

screw

337012-001

3–16 Maintenance and Service Guide

Removal and Replacement

This chapter provides essential information for proper and safe removal and replacement service.

4.1 Tools Required

You will need the following tools to complete the removal and replacement procedures:

■ Magnetic screwdriver

■ Phillips P0 screwdriver

■ 5.0-mm socket for system board standoffs

■ Flat-bladed screwdriver

■ Tool kit (includes connector removal tool, loopback plugs,

and case utility tool)

Preliminaries

Maintenance and Service Guide 4–1

Removal and Replacement Preliminaries

4.2 Service Considerations

The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures.

As you remove each subassembly from the notebook, place the

✎

subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic Parts

Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and Connectors

CAUTION: When servicing the notebook, ensure that cables are

placed in their proper locations during the reassembly process. Improper cable placement can damage the notebook.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

4–2 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.3 Preventing Damage to Removable Drives

Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions:

■ Before removing or inserting a hard drive, shut down the

notebook. If you are unsure whether the notebook is off or in Hibernation, turn the notebook on, then shut it down.

■ Before removing a diskette drive or optical drive, ensure that

a diskette or disc is not in the drive. Ensure that the optical drive tray is closed.

■ Before handling a drive, ensure that you are discharged of

static electricity. While handling a drive, avoid touching the connector.

■ Handle drives on surfaces that have at least one inch of

shock-proof foam.

■ Avoid dropping drives from any height onto any surface.

■ After removing a hard drive, CD-ROM drive, or a diskette

drive, place it in a static-proof bag.

■ Avoid exposing a hard drive to products that have magnetic

fields, such as monitors or speakers.

■ Avoid exposing a drive to temperature extremes or liquids.

■ If a drive must be mailed, place the drive in a bubble pack

mailer or other suitable form of protective packaging and label the package, “Fragile: Handle With Care.”

Maintenance and Service Guide 4–3

Removal and Replacement Preliminaries

4.4 Preventing Electrostatic Damage

Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs.

An electronic device exposed to electrostatic discharge might not be affected at all and can work perfectly throughout a normal cycle. Or the device might function normally for a while, then degrade in the internal layers, reducing its life expectancy.

4.5 Packaging and Transporting Precautions

Use the following grounding precautions when packaging and transporting equipment:

■ To avoid hand contact, transport products in static-safe

containers, such as tubes, bags, or boxes.

■ Protect all electrostatic-sensitive parts and assemblies with

conductive or approved containers or packaging.

■ Keep electrostatic-sensitive parts in their containers until the

parts arrive at static-free workstations.

■ Place items on a grounded surface before removing items

from their containers.

■ Always be properly grounded when touching a sensitive

component or assembly.

4–4 Maintenance and Service Guide

Removal and Replacement Preliminaries

■ Store reusable electrostatic-sensitive parts from assemblies in

protective packaging or nonconductive foam.

■ Use transporters and conveyors made of antistatic belts and

roller bushings. Ensure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

4.6 Workstation Precautions

Use the following grounding precautions at workstations:

■ Cover the workstation with approved static-shielding material

(refer to Table 4-2).

■ Use a wrist strap connected to a properly grounded work

surface and use properly grounded tools and equipment.

■ Use conductive field service tools, such as cutters,

screwdrivers, and vacuums.

■ When using fixtures that must directly contact dissipative

surfaces, only use fixtures made of static-safe materials.

■ Keep the work area free of nonconductive materials, such as

ordinary plastic assembly aids and Styrofoam.

■ Handle electrostatic-sensitive components, parts, and

assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting or removing

connectors or test equipment.

Maintenance and Service Guide 4–5

Removal and Replacement Preliminaries

4.7 Grounding Equipment and Methods

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

■ When seated, wear a wrist strap connected to a grounded

system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

■ When standing, use foot straps and a grounded floor mat.

Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.

Other grounding equipment recommended for use in preventing electrostatic damage includes:

■ Antistatic tape

■ Antistatic smocks, aprons, and sleeve protectors

■ Conductive bins and other assembly or soldering aids

■ Nonconductive foam

■ Conductive tabletop workstations with ground cords of

one megohm resistance

■ Static-dissipative tables or floor mats with hard ties to

the ground

■ Field service kits

■ Static awareness labels

■ Material-handling packages

■ Nonconductive plastic bags, tubes, or boxes

4–6 Maintenance and Service Guide

Removal and Replacement Preliminaries

■ Metal tote boxes

■ Electrostatic voltage levels and protective materials

Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities.

Tabl e 4-1

Typical Electrostatic Voltage Levels

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

A product can be degraded by as little as 700 V.

✎

Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.

Table 4 -2

Static-Shielding Materials

Material Use Voltage Protection Level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

Maintenance and Service Guide 4–7

Removal and Replacement

Procedures

This chapter provides removal and replacement procedures.

There are 50 Phillips screws, in nine different sizes, that must be removed, replaced, and/or loosened when servicing the notebook. Make special note of each screw size and location during removal and replacement.

Refer to Appendix C, “Screw Listing,” for detailed information on screw sizes, locations, and usage.

Maintenance and Service Guide 5–1

Removal and Replacement Procedures

5.1 Serial Number

Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook.

Serial Number Location

5–2 Maintenance and Service Guide

Removal and Replacement Procedures

5.2 Disassembly Sequence Chart

Use the following chart to determine the section number to be referenced when removing notebook components.

Disassembly Sequence Chart

# of Screws

Section Description

5.3 Preparing the notebook for disassembly

Battery pack 0

Hard drive 2

Hard drive cover and shield 4

5.4 Notebook feet 0

5.5 Memory expansion board 1

5.6 Mini PCI communications board 1

5.7 RTC battery 0

5.8 Optical drive 1

5.9 Keyboard 2

5.10 Switch cover 0

Removed

5.11 Speaker cover 4

5.12 Fan 1

5.13 Heat sink 4

5.14 Processor 0

5.15 Display assembly 7

5.16 Top cover 16

5.17 Bluetooth board 2

5.18 SD Card slot board and cable 2

5.19 VGA board and shield 2

5.20 Modem board and cable 0

5.21 System board 1

Maintenance and Service Guide 5–3

Removal and Replacement Procedures

5.3 Preparing the Notebook for Disassembly

Before you begin any removal or installation procedures:

1. Save your work, exit all applications, and shut down the notebook. If you are not sure whether the notebook is off or in Hibernation, briefly press the power button. If your work returns to the screen, save your work, exit all applications, and then shut down the notebook.

2. Disconnect all external devices connected to the notebook.

3. Disconnect the power cord.

4. Remove the battery pack by following these steps:

Spare Part Number Information

Battery pack, 8-cell, 4.4-wH 336962-001

a. Turn the notebook upside down, with the rear panel

facing you.

5–4 Maintenance and Service Guide

Removal and Replacement Procedures

b. Slide and hold 1 the battery release latch to the right. The

front edge of the battery pack releases from the notebook.

c. Lift the front edge of the battery pack up and swing it

back

Removing the Battery Pack

d. Remove the battery pack.

Reverse the above procedure to install the battery pack.

Maintenance and Service Guide 5–5

Removal and Replacement Procedures

Spare Part Number Information

Hard drives (hard drive cover, shield, and connector included with

hard drive and in Miscellaneous Plastics Kits)

80-GB (5400-rpm) 80-GB (4200-rpm) 60-GB (5400-rpm) 60-GB (4200-rpm) 40-GB (4200-rpm) 30-GB (4200-rpm)

5. Remove the hard drive by following these steps:

a. Turn the notebook upside down, with the front

facing you.

b. Remove the two PM2.5×9.5 screws 1 that secure the

hard drive to the notebook.

c. Use the notch 2 on the hard drive cover to lift the rear

edge of the hard drive up and swing it forward 3.

350082-001 336992-001 336991-001 336990-001 336989-001 350081-001

Removing the Hard Drive

d. Remove the hard drive.

5–6 Maintenance and Service Guide

Removal and Replacement Procedures

CAUTION: The hard drive cover should be removed only if it is

damaged and must be replaced. Unnecessarily removing the cover can result in damage to the cover and hard drive and loss of information.

e. Remove the four PM2.5×3.5 screws 1 that secure the

hard drive to the hard drive cover and shield.

f. Remove the hard drive shield 2 and connector 3 from

the hard drive.

g. Separate the hard drive from the hard drive cover 4.

Removing the Hard Drive from the Hard Drive Cover

The hard drive cover, shield, and connector are included with the

✎

hard drive and also in the Miscellaneous Plastics Kits, spare part number 350130-001 for HP Pavilion zt3000 models, spare part number 338133-001 for HP Compaq nx7000 models, and spare part number 337009-001 for Compaq Presario X1000 models.

Reverse the above procedure to install the hard drive.

Maintenance and Service Guide 5–7

Removal and Replacement Procedures

5.4 Notebook Feet

The notebook feet are adhesive-backed rubber pads, and are included in the Miscellaneous Plastics Kits, spare part number 350130-001 for HP Pavilion zt3000 models, spare part number 338133-001 for HP Compaq nx7000 models, and spare part number 337009-001 for Compaq Presario X1000 models. The notebook feet attach to the base enclosure as indicated in the following illustration.

Replacing the Notebook Feet

5–8 Maintenance and Service Guide

Removal and Replacement Procedures

5.5 Memory Expansion Board

Spare Part Number Information

1024-MB DDR memory expansion board 512-MB DDR memory expansion board 256-MB DDR memory expansion board 128-MB DDR memory expansion board

1. Prepare the notebook for disassembly (Section 5.3).

2. Turn the notebook upside down, with the front facing you.

3. Loosen the PM2.5×5.0 screw 1 that secures the memory expansion compartment cover to the notebook.

4. Lift the front edge of the cover up 2 and swing it back.

336909-001 336998-001 336997-001 336996-001

Removing the Memory Expansion Compartment Cover

5. Remove the cover.

The memory expansion compartment cover is included in the

✎

Miscellaneous Doors/Covers Kit, spare part number 336984-001.

Maintenance and Service Guide 5–9

Removal and Replacement Procedures

6. Spread the retaining tabs 1 that secure the memory expansion board to the socket. The board rises up at a 45-degree angle.

7. Pull the board away from the socket at a 45-degree angle 2.

Removing the Memory Expansion Board

Reverse the above procedure to install a memory expansion board.

5–10 Maintenance and Service Guide

HP (Hewlett-Packard) zt3000, X1000, nx7000 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Product Description

1.1 Models

1.2 Features

1.3 Clearing a Password

1.4 Power Management

1.5 External Components

1.6 Design Overview

Troubleshooting

2.1 Computer Setup and Diagnostics Utilities

Using Computer Setup

Selecting from the File Menu

Selecting from the Security Menu

Selecting from the Advanced Menu

2.2 Troubleshooting Flowcharts

Illustrated Parts Catalog

3.1 Serial Number Location

3.2 Notebook Major Components

3.3 Miscellaneous Plastics Kit Components

3.4 Miscellaneous Cable Kit Components

3.5 Miscellaneous Doors/Covers Kit Components

3.6 Mass Storage Devices

3.7 Miscellaneous

4.1 Tools Required

4.2 Service Considerations

Plastic Parts

Cables and Connectors

4.3 Preventing Damage to Removable Drives

4.4 Preventing Electrostatic Damage

4.5 Packaging and Transporting Precautions

4.6 Workstation Precautions

4.7 Grounding Equipment and Methods

5.1 Serial Number

5.2 Disassembly Sequence Chart

5.3 Preparing the Notebook for Disassembly

5.4 Notebook Feet

5.5 Memory Expansion Board