HP vs80 User Manual
hp StorageWorks
vs80 1/8 autoloader
user’s guide
Part Number: C9265-90001
Edition 2
September 2002
© 2002 Hewlett-Packard Company
Notice
In This Manual
This document contains information that is protected
by copyright. All rights are reserved. No part of this
document may be photocopied, reproduced, or
translated into another language. The information
contained in this document is subject to change
without notice.
Typographical Conventions and Terms
Italics Menu choices and screens on the
autoloader.
[Bold]: Front panel keys to press on the
autoloader.
This table format indicates the menus you need to
enter on the autoloader front panel:
Main Menu -> Command -> Import
Note Notes explain significant concepts or
operating instructions.
Chapter 1 Installing the Autoloader:
Describes autoloader features,
autoloader accessories, and
installation tasks.
Chapter 2 Operating the Autoloader:
Describes the front panel menu
structure, menu tree, and drive and
tape operations.
Chapter 3 Autoloader Administration:
Describes how to configure the
autoloader, upgrade firmware,
and retrieve autoloader
information.
Chapter 4 Troubleshooting:
Describes how to identify and
troubleshoot autoloader problems
and resolve error conditions.
Appendix A Technical specifications:
Describes the environmental,
autoloader, drive, and media
specifications.
Appendix B Customer support:
Includes support information for
the autoloader.
Caution Cautions call attention to an operating
procedure or practice that could
damage the product if not correctly
performed. Do not proceed until you
understand and meet these required
conditions.
WARNING Warnings call attention to a procedure
or practice that could result in personal
injury if not correctly performed. Do
not proceed until you fully understand
and meet the required conditions.
2 Notice hp StorageWorks vs80 1/8 autoloader
Revision History
Edition 1 December 2001: C9265-90000
Initial release
Edition 2 September 2002: C9265-90001
Revised for rebranding updates.
Updates
For the most current version of this manual, and other
information regarding your tape autoloader, visit the
HP Customer Care web site:
http://www.hp.com/support/storage
Notice 2
Typographical Conventions and Terms 2
In This Manual 2
Revision History 2
Updates 2
1 Installing the Autoloader 7
Chapter Overview 7
Installation Overview 8
Understanding Autoloader Features 9
SCSI Requirements 9
Product Overview 10
Choosing a Location 12
Unpacking the Autoloader 13
Identifying Product Components 14
Accessories 14
Rack Kit Components (if rackmount unit) 15
Installing the Autoloader into a Rack 16
Connecting the SCSI and Power Cables 19
Preparing the Host and Verifying the Connection 21
contents
2 Operating the Autoloader 23
Chapter Overview 23
Operator’s Panel Overview 24
LED Indicators 26
Operator’s Panel Control Buttons 27
Understanding the Menu Structure 28
Using Cartridges 29
hp StorageWorks vs80 1/8 autoloader 3
Importing Cartridges 30
Exporting Cartridges 31
Loading Cartridges 32
Unloading Cartridges 33
Write-Protecting Cartridges 34
Maintaining Cartridges 35
Cleaning the Tape Drive 36
Creating an Inventory of Cartridges 38
3 Autoloader Administration 39
Chapter Overview 39
Configuring the Autoloader 40
Resetting the Autoloader 40
Changing the SCSI ID 41
Setting the Autoloader Operating Mode 42
Random Mode 42
Sequential Mode 42
Updating Firmware 45
Using HP Library & Tape Tools 45
Using a Firmware Upgrade Tape 46
Running the Autoloader System Test 48
Retrieving Information About the Autoloader 49
Cycle Count 49
View Event Log 49
Firmware Revision 50
4 Diagnostics and Troubleshooting 51
Chapter Overview 51
Using HP Library & Tape Tools to Diagnose Problems 52
Troubleshooting Installation Problems 53
Troubleshooting Common Problems 55
Removing Stuck Cartridges 62
Autoloader Error Codes 66
A Technical Specifications 71
Appendix Overview 71
4 hp StorageWorks vs80 1/8 autoloader
Autoloader Specifications 72
Environmental Specifications 73
Tape Drive Specifications 74
Media Specifications 75
B Customer Support 77
Appendix Overview 77
Registering Your Product 78
Service Options 79
SupportPacks 79
Contacting HP Customer Support 80
Information Needed for Support 80
Backup Software Support 81
HP Telephone Support 81
North and South America 81
European Customer Support Centers 82
Asia Pacific Customer Support Centers 83
Elsewhere 84
Warranty Information 85
hp StorageWorks vs80 1/8 autoloader 5
6 hp StorageWorks vs80 1/8 autoloader
Installing the Autoloader
Chapter Overview
This chapter describes the following:
■ Installation Overview on page 8
■ Understanding Autoloader Features on page 9
■ Choosing a Location on page 12
■ Unpacking the Autoloader on page 13
■ Identifying Product Components on page 14
■ Installing the Autoloader into a Rack on page 16
■ Connecting the SCSI and Power Cables on page 19
■ Preparing the Host and Verifying the Connection on page 21
1
Chapter 1 Installing the Autoloader 7
Installation Overview
Installing the autoloader consists of the following steps, which are explained in
more detail later in this chapter:
1. Choose a location for the autoloader (page 12).
2. Unpack and check the autoloader for shipping damage (page 13).
3. Identify the accessories that come with the autoloader (page 14).
4. Install the autoloader in a computer rack or select a table or desktop near
the host server (page 16).
5. Shut down, turn off, and remove power from the server and all devices
attached to the server (page 19).
6. Attach the SCSI cable to the autoloader and server’s SCSI host adapter
(page 19).
7. Attach the power cable to the autoloader and plug in the power cable to
the nearest power outlet (page 19). Power the autoloader on to ensure it
passes the power-on self test.
8. Set the SCSI ID for the autoloader (if necessary, page 41).
9. Set up the host and verify the connection (page 21).
8 Installing the Autoloader Chapter 1
Understanding Autoloader Features
The autoloader is a SCSI-2 Low-Voltage Differential (LVD) data storage device
that incorporates a Benchmark Storage Innovations DLT vs80 tape drive and
eight tape slots. The autoloader operates as a single SCSI device with two
Logical Unit Numbers (LUNs), one for the tape drive (0) and the other for the
autoloader robotics (1). The autoloader uses up to eight DLTtape IV data
cartridges, providing a maximum formatted capacity of 640 Gigabytes and a
sustained data transfer rate as high as 360 MB per minute, assuming a 2:1
compression ratio.
The autoloader is compatible with most operating systems and environments
that support the SCSI interface, but requires either direct support from the
operating system or a compatible backup application to take full advantage of
its many features.
SCSI Requirements
The autoloader incorporates a wide SCSI-2, Low-Voltage Differential (LVD)
SCSI bus, but may also be attached to a Single-Ended (SE) SCSI bus. Make
sure your SCSI host adapter or controller supports these standards. If you
connect the autoloader to an SE SCSI bus or if there are SE devices attached to
the same SCSI bus, the autoloader’s performance is limited to the maximum
data transfer speed and maximum cable lengths of the SE bus. The autoloader
is NOT compatible with a standard differential (Diff) SCSI bus, also know as
High-Voltage Differential (HVD) SCSI. The autoloader is compatible with a
narrow (50-pin) SCSI bus using a customer-supplied 68-pin to 50-pin adapter
that terminates the unused 18 pins. These adapters are sometimes labeled
high-byte termination.
Chapter 1 Installing the Autoloader 9
Product Overview
Figure 1 Front Panel Controls
1 Power switch (recessed)
2 Mailslot
3 Front panel LEDs
4 Front panel LCD screen
5 Control keys
10 Installing the Autoloader Chapter 1
Figure 2 Rear Panel Overview
1 68-pin SCSI connectors
2 Fan vent
3 Power connector
Chapter 1 Installing the Autoloader 11
Choosing a Location
Choose a location that meets the following criteria (see Technical
Specifications on page 71 for more information on specifications):
Table 1 Location Criteria
Standalone
requirements
Rack
requirements
Room
temperature
Humidity 20-80% RH (non condensing)
Power source ■ AC power voltage: 100-127 VAC; 200-240 VAC
Weight 10 kg (22 lbs)
Air quality Minimal sources of particulate contamination. Avoid
Select a location that is flat, sturdy, level, and close to a
host server. Do not place the autoloader on the floor or
other carpeted surfaces.
CAUTION: Do not place the autoloader on its side or
upside down or stack items that weigh more than 15 KG
on top of the autoloader.
Standard 19-inch rack with 2U of clearance.
10-35º C (50-95º F)
■ Line frequency: 50-60 Hz
NOTE: Locate the AC outlet near the autoloader. The AC
power cord is the product’s main AC disconnect device
and must be easily accessible at all times.
areas near frequently used doors and walkways, stacks
of supplies that collect dust, printers, and smoke-filled
rooms.
CAUTION: Excessive dust and debris can damage tapes
and tape drives.
Clearance Back Minimum of 15 cm (6 inches)
Front Minimum of 31 cm (12 inches)
Sides Minimum of 5 cm (2 inches)
12 Installing the Autoloader Chapter 1
Unpacking the Autoloader
Before you begin, clear a desk or table so that you can unpack the autoloader.
You also need to select an open 2U computer rack location or choose a
desktop location near the server that is to be the host for the autoloader.
Caution If the room in which you are working differs from the
temperature in which the autoloader was shipped or stored by
30° F (15° C) or more, let the autoloader acclimate to the
surrounding environment for at least 12 hours before opening
the shipping carton.
Unpack and inspect the autoloader for shipping damage by doing the
following:
1. Clear a table or desk so that you have room to unpack the autoloader.
2. Inspect the shipping box for damage. If you notice any damage, report it
to the shipping company immediately.
3. Open the shipping box and remove the accessories package. Set the
accessories package aside for now.
4. Lift the autoloader and padding out of the box and place it on the work
surface, top facing up.
Caution Do not set the autoloader on either end or sides.
5. Carefully remove the shipping padding from the left and right sides of the
autoloader. Then remove the bag from the autoloader.
Note Save the packing materials in case you need to move or ship the
autoloader in the future.
Chapter 1 Installing the Autoloader 13
Identifying Product Components
Accessories
Figure 3 Accessories
1 SCSI Cable
2 SCSI Terminator
3 Power Cable
4 ISV and Regulatory Information
5 Getting Started Poster
6 CD containing localized versions of this
manual
14 Installing the Autoloader Chapter 1
Rack Kit Components (if rackmount unit)
Figure 4 Rack Kit Components
Screws and clip nuts
Mounting Rails
Mounting Brackets
Chapter 1 Installing the Autoloader 15
Installing the Autoloader into a Rack
The autoloader fits all standard 19-inch racks, taking up 2U of space. To
install the autoloader into a rack, you will need to install the mounting brackets
on both sides of the autoloader and the rails in the selected rack location.
To install the autoloader, follow these steps:
1. Use a medium-sized standard screwdriver to remove the two screws near
the front on each side of the autoloader cover.
2. Using the screws you removed in step 1, secure one mounting bracket
(from the rackmount kit) to each side of the autoloader as shown below.
Figure 5 Installing Mounting Brackets (left side shown)
16 Installing the Autoloader Chapter 1
3. Using the screws and clip nuts from the rackmount hardware package,
secure one rail to each side of the rack in the location in which you plan to
install the autoloader.
— Be sure to secure both the front and rear of each rail to the rack. The
rails extend to fit a variety of rack depths.
— The correct orientation of the left rail is shown below. Repeat for the
right rail.
Figure 6 Installing Rails on Rack (left side shown)
Chapter 1 Installing the Autoloader 17
4. Slide the autoloader onto the rails and secure the mounting bracket to the
rack using the screws and clip nuts from the rackmount hardware
package.
Figure 7 Sliding the Autoloader into the Rack Slot, Securing Mounting Bracket
18 Installing the Autoloader Chapter 1
Connecting the SCSI and Power Cables
To connect the SCSI and power cables to the autoloader, follow these steps:
1. Shut down and turn off the selected server. Turn off all attached accessory
devices, such as printers and other SCSI devices. Remove the power cables
from the server and all attached accessories.
Caution Failure to remove the power cables from these devices could
result in damage to the autoloader.
2. Attach one end of the SCSI cable (included in the accessory kit) to one of
the connectors on the rear panel of the autoloader.
3. Attach the other end of the SCSI cable to the connector on the SCSI host
adapter or to the connector on the previous device on the SCSI bus.
Figure 8 Attaching SCSI and Power Cables
Note If the supplied SCSI cable does not fit the connector on your SCSI
host adapter, you either have an incompatible SCSI host adapter
or you need to purchase a cable adapter. Contact your service
representative or your SCSI host adapter manufacturer for
information.
Chapter 1 Installing the Autoloader 19
4. Attach the terminator to the remaining SCSI connector on the rear panel
of the autoloader (if the autoloader is the last or only device on the SCSI
bus). Otherwise, attach the cable to the next device on the SCSI bus, and
ensure that the last device on the SCSI bus is properly terminated.
5. Attach the female connector on the power cable to the power connector
on the rear panel of the autoloader.
6. Plug in the power cable to the nearest properly grounded power outlet.
WARNING To disconnect all power from the autoloader, remove the power
cord from the outlet.
7. Plug in the host server or workstation and all attached devices.
8. Turn on the autoloader by setting the power switch on the front panel to
the ON position. You will need to use the tip of a pen or similar item to
move the switch. Turn on any other devices you turned off earlier. Check
the LCD display to make sure the autoloader is receiving power. If it is not,
check the power connections and your power source.
During the Power-On Self Test (POST), all four LEDs are illuminated briefly,
followed by just the Ready/Activity LED flashing. When the initialization
sequence is complete, the LCD screen displays the Home screen.
9. Tu rn on the ser ver.
20 Installing the Autoloader Chapter 1
Preparing the Host and Verifying the Connection
If necessary, install a SCSI host adapter, software, and compatible driver(s).
Refer to the manuals for the host computer and SCSI host adapter for detailed
instructions. In addition, follow these general guidelines:
■ When the host server is powered on, install software, and/or driver(s) that
are compatible with the autoloader.
— Software compatibility information is available at:
http://www.hp.com/go/automated
Most backup software packages require an additional module to
communicate with the autoloader robotics.
— Drivers may be needed for the autoloader to operate properly with your
operating system. To see if drivers are needed for your operating
system, visit HP Customer Care at:
http://www.hp.com/go/support
Select your product, and then click on [download drivers and
software].
■ If the host server is connected to a network, check with the system
administrator before turning off power.
■ Use proper procedures to prevent electrostatic discharge (ESD). Use wrist-
grounding straps and anti-static mats when handling internal components.
■ Make sure that the host server has an open expansion slot.
■ Make sure that both your operating system and server supports the SCSI
host adapter.
■ Depending on the server configuration, you may need to change the SCSI
ID of the autoloader. See Changing the SCSI ID on page 41 for more
information.
■ Ensure the autoloader is properly terminated. If the autoloader is the only
SCSI device - other than the SCSI host adapter - on the selected SCSI bus, it
must be terminated. Likewise, if the autoloader is physically the last SCSI
device on the SCSI bus, it must be terminated. Only the devices physically
at the beginning and end of the SCSI bus should be terminated.
Chapter 1 Installing the Autoloader 21
■ Verify the connection between the autoloader and host by:
— Installing the HP Library & Tape Tools diagnostic/installation check
utility available at http://www.hp.com/support/TapeTools. Install this
utility onto the host server. This utility verifies that the autoloader is
connected and communicating with the host server. It also verifies that
the autoloader is functioning and provides diagnostic information.
— Making sure that the host server’s operating system recognizes the
autoloader by going to Settings -> Control Panel -> SCSI Adapter in
Windows NT or Settings -> Control Panel -> System -> Hardware ->
Device Manager -> Tape Drive and/or Media Changer in Windows
2000. For more information on verifying the connection of SCSI
devices, consult the operating system documentation.
22 Installing the Autoloader Chapter 1
Operating the Autoloader
Chapter Overview
This chapter describes the following:
■ Operator’s Panel Overview on page 24
■ Understanding the Menu Structure on page 28
■ Using Cartridges on page 29
■ Cleaning the Tape Drive on page 36
■ Creating an Inventory of Cartridges on page 38
2
Chapter 2 Operating the Autoloader 23
Operator’s Panel Overview
The Operator's Panel consists of four LEDs, four buttons, and a 2-line by 16character LCD screen. The Operator's Panel provides everything you need to
monitor autoloader status and to control all of its functions.
The display defaults to the Home screen. The Home screen consists of the
autoloader status on the top line and the current cartridge inventory on the
second line. If the tape drive does not have a cartridge loaded, the top line
displays Drive empty (Figure 9 on page 24).
The cartridge inventory indicates all slots that contain a cartridge by displaying
the slot number. Empty slots are indicated by a dash (-).
Figure 9 Home Screen, Drive Empty
An exclamation point (!) displayed in the inventory indicates that the
autoloader has identified a cartridge in the indicated slot that is either an
invalid cartridge type (DLTtape III cartridge or non-DLT1 cleaning cartridge) or
has had a media-related error. These can be caused by faulty or improperly
degaussed media, media that has been previously written in an invalid format
such as DLT 7000 or DLT 8000, or dirty read/write heads in the tape drive.
The Media Attention LED is also illuminated in this case. See LED Indicators on
page 26 for more information.
24 Operating the Autoloader Chapter 2
Exporting the indicated cartridge will clear the error condition. See Exporting
Cartridges on page 31. If these symptoms occur on multiple known good
cartridges, consider cleaning the tape drive. See Cleaning the Tape Drive on
page 36. If a particular cartridge causes these symptoms repeatedly, that
cartridge may be defective or invalid.
Occasionally you may see the message In Transit, which indicates:
■ An error condition has caused a cartridge to be left between its slot and the
drive. (Power cycle or reset the autoloader to clear this condition.)
■ A cartridge is unexpectedly found in the mail slot opening. (Power cycle or
reset the autoloader to clear this condition. For information on resetting the
autoloader, see Resetting the Autoloader on page 40.)
If the tape drive has a cartridge loaded, the top line displays Drive loaded. The
cartridge currently loaded in the drive is indicated by an alternating black
block and the slot number. This display can also indicate that the specified
cartridge is being loaded, unloaded, imported, or exported. The autoloader
status line indicates the current operation. An example of this display is shown
below.
Figure 10 Home Screen, Drive Loaded
Chapter 2 Operating the Autoloader 25
LED Indicators
The Operator's Panel includes four LED indicators that provide a variety of
information as detailed in the following table:
Table 2 LEDs
LED Color Description
Ready/Activity Green Illuminated when power is on. Blinking whenever there is
tape drive or autoloader robotics activity.
Clean Drive Amber Illuminated when the tape drive needs to be cleaned.
Indicates that 250 tape motion hours have passed since
the last cleaning. The LED turns off when cleaning is
successfully completed. See Cleaning the Tape Drive on
page 36.
Media Attention Amber Illuminated if a media-related error has occurred. The
offending cartridge will also show a “!” in the cartridge
inventory display for the corresponding slot.
This condition can be the result of:
■ faulty or improperly degaussed media
■ media that has been previously written in an invalid
format such as DLT 7000 or DLT 8000
■ dirty read/write heads in the tape drive
■ an invalid cartridge (DLTtape III or non-DLT1) being
inserted
If these symptoms occur on multiple known good
cartridges, consider cleaning the tape drive. See Cleaning
the Tape Drive on page 36. If a particular cartridge
causes these symptoms repeatedly, that cartridge may be
defective or invalid, and should be discarded.
Error Red Illuminated if an unrecoverable tape drive or autoloader
error occurs. A corresponding error message appears on
the LCD screen. For more information, see Diagnostics and
Troubleshooting on page 51.
26 Operating the Autoloader Chapter 2
Operator’s Panel Control Buttons
The Operator’s Panel includes four buttons that provide access to all operations
and information menus.
Table 3 Control Buttons
Button Description
[Cancel] Cancels the current menu option and returns to the previous menu level
or Home screen.
[Previous] Selects the previous item or value in the currently displayed menu.
[Next] Selects the next item or value in the currently displayed menu.
[Enter] Executes the current menu or selects the current option displayed on the
LCD panel.
Chapter 2 Operating the Autoloader 27
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