hp StorageWorks
vs80 1/8 autoloader
user’s guide
Part Number: C9265-90001
Edition 2
September 2002
© 2002 Hewlett-Packard Company
Notice
In This Manual
This document contains information that is protected
by copyright. All rights are reserved. No part of this
document may be photocopied, reproduced, or
translated into another language. The information
contained in this document is subject to change
without notice.
Typographical Conventions and Terms
Italics Menu choices and screens on the
autoloader.
[Bold]: Front panel keys to press on the
autoloader.
This table format indicates the menus you need to
enter on the autoloader front panel:
Main Menu -> Command -> Import
Note Notes explain significant concepts or
operating instructions.
Chapter 1 Installing the Autoloader:
Describes autoloader features,
autoloader accessories, and
installation tasks.
Chapter 2 Operating the Autoloader:
Describes the front panel menu
structure, menu tree, and drive and
tape operations.
Chapter 3 Autoloader Administration:
Describes how to configure the
autoloader, upgrade firmware,
and retrieve autoloader
information.
Chapter 4 Troubleshooting:
Describes how to identify and
troubleshoot autoloader problems
and resolve error conditions.
Appendix A Technical specifications:
Describes the environmental,
autoloader, drive, and media
specifications.
Appendix B Customer support:
Includes support information for
the autoloader.
Caution Cautions call attention to an operating
procedure or practice that could
damage the product if not correctly
performed. Do not proceed until you
understand and meet these required
conditions.
WARNING Warnings call attention to a procedure
or practice that could result in personal
injury if not correctly performed. Do
not proceed until you fully understand
and meet the required conditions.
2 Notice hp StorageWorks vs80 1/8 autoloader
Revision History
Edition 1 December 2001: C9265-90000
Initial release
Edition 2 September 2002: C9265-90001
Revised for rebranding updates.
Updates
For the most current version of this manual, and other
information regarding your tape autoloader, visit the
HP Customer Care web site:
http://www.hp.com/support/storage
Notice 2
Typographical Conventions and Terms 2
In This Manual 2
Revision History 2
Updates 2
1 Installing the Autoloader 7
Chapter Overview 7
Installation Overview 8
Understanding Autoloader Features 9
SCSI Requirements 9
Product Overview 10
Choosing a Location 12
Unpacking the Autoloader 13
Identifying Product Components 14
Accessories 14
Rack Kit Components (if rackmount unit) 15
Installing the Autoloader into a Rack 16
Connecting the SCSI and Power Cables 19
Preparing the Host and Verifying the Connection 21
contents
2 Operating the Autoloader 23
Chapter Overview 23
Operator’s Panel Overview 24
LED Indicators 26
Operator’s Panel Control Buttons 27
Understanding the Menu Structure 28
Using Cartridges 29
hp StorageWorks vs80 1/8 autoloader 3
Importing Cartridges 30
Exporting Cartridges 31
Loading Cartridges 32
Unloading Cartridges 33
Write-Protecting Cartridges 34
Maintaining Cartridges 35
Cleaning the Tape Drive 36
Creating an Inventory of Cartridges 38
3 Autoloader Administration 39
Chapter Overview 39
Configuring the Autoloader 40
Resetting the Autoloader 40
Changing the SCSI ID 41
Setting the Autoloader Operating Mode 42
Random Mode 42
Sequential Mode 42
Updating Firmware 45
Using HP Library & Tape Tools 45
Using a Firmware Upgrade Tape 46
Running the Autoloader System Test 48
Retrieving Information About the Autoloader 49
Cycle Count 49
View Event Log 49
Firmware Revision 50
4 Diagnostics and Troubleshooting 51
Chapter Overview 51
Using HP Library & Tape Tools to Diagnose Problems 52
Troubleshooting Installation Problems 53
Troubleshooting Common Problems 55
Removing Stuck Cartridges 62
Autoloader Error Codes 66
A Technical Specifications 71
Appendix Overview 71
4 hp StorageWorks vs80 1/8 autoloader
Autoloader Specifications 72
Environmental Specifications 73
Tape Drive Specifications 74
Media Specifications 75
B Customer Support 77
Appendix Overview 77
Registering Your Product 78
Service Options 79
SupportPacks 79
Contacting HP Customer Support 80
Information Needed for Support 80
Backup Software Support 81
HP Telephone Support 81
North and South America 81
European Customer Support Centers 82
Asia Pacific Customer Support Centers 83
Elsewhere 84
Warranty Information 85
hp StorageWorks vs80 1/8 autoloader 5
6 hp StorageWorks vs80 1/8 autoloader
Installing the Autoloader
Chapter Overview
This chapter describes the following:
■ Installation Overview on page 8
■ Understanding Autoloader Features on page 9
■ Choosing a Location on page 12
■ Unpacking the Autoloader on page 13
■ Identifying Product Components on page 14
■ Installing the Autoloader into a Rack on page 16
■ Connecting the SCSI and Power Cables on page 19
■ Preparing the Host and Verifying the Connection on page 21
1
Chapter 1 Installing the Autoloader 7
Installation Overview
Installing the autoloader consists of the following steps, which are explained in
more detail later in this chapter:
1. Choose a location for the autoloader (page 12).
2. Unpack and check the autoloader for shipping damage (page 13).
3. Identify the accessories that come with the autoloader (page 14).
4. Install the autoloader in a computer rack or select a table or desktop near
the host server (page 16).
5. Shut down, turn off, and remove power from the server and all devices
attached to the server (page 19).
6. Attach the SCSI cable to the autoloader and server’s SCSI host adapter
(page 19).
7. Attach the power cable to the autoloader and plug in the power cable to
the nearest power outlet (page 19). Power the autoloader on to ensure it
passes the power-on self test.
8. Set the SCSI ID for the autoloader (if necessary, page 41).
9. Set up the host and verify the connection (page 21).
8 Installing the Autoloader Chapter 1
Understanding Autoloader Features
The autoloader is a SCSI-2 Low-Voltage Differential (LVD) data storage device
that incorporates a Benchmark Storage Innovations DLT vs80 tape drive and
eight tape slots. The autoloader operates as a single SCSI device with two
Logical Unit Numbers (LUNs), one for the tape drive (0) and the other for the
autoloader robotics (1). The autoloader uses up to eight DLTtape IV data
cartridges, providing a maximum formatted capacity of 640 Gigabytes and a
sustained data transfer rate as high as 360 MB per minute, assuming a 2:1
compression ratio.
The autoloader is compatible with most operating systems and environments
that support the SCSI interface, but requires either direct support from the
operating system or a compatible backup application to take full advantage of
its many features.
SCSI Requirements
The autoloader incorporates a wide SCSI-2, Low-Voltage Differential (LVD)
SCSI bus, but may also be attached to a Single-Ended (SE) SCSI bus. Make
sure your SCSI host adapter or controller supports these standards. If you
connect the autoloader to an SE SCSI bus or if there are SE devices attached to
the same SCSI bus, the autoloader’s performance is limited to the maximum
data transfer speed and maximum cable lengths of the SE bus. The autoloader
is NOT compatible with a standard differential (Diff) SCSI bus, also know as
High-Voltage Differential (HVD) SCSI. The autoloader is compatible with a
narrow (50-pin) SCSI bus using a customer-supplied 68-pin to 50-pin adapter
that terminates the unused 18 pins. These adapters are sometimes labeled
high-byte termination.
Chapter 1 Installing the Autoloader 9
Product Overview
Figure 1 Front Panel Controls
1 Power switch (recessed)
2 Mailslot
3 Front panel LEDs
4 Front panel LCD screen
5 Control keys
10 Installing the Autoloader Chapter 1
Figure 2 Rear Panel Overview
1 68-pin SCSI connectors
2 Fan vent
3 Power connector
Chapter 1 Installing the Autoloader 11
Choosing a Location
Choose a location that meets the following criteria (see Technical
Specifications on page 71 for more information on specifications):
Table 1 Location Criteria
Standalone
requirements
Rack
requirements
Room
temperature
Humidity 20-80% RH (non condensing)
Power source ■ AC power voltage: 100-127 VAC; 200-240 VAC
Weight 10 kg (22 lbs)
Air quality Minimal sources of particulate contamination. Avoid
Select a location that is flat, sturdy, level, and close to a
host server. Do not place the autoloader on the floor or
other carpeted surfaces.
CAUTION: Do not place the autoloader on its side or
upside down or stack items that weigh more than 15 KG
on top of the autoloader.
Standard 19-inch rack with 2U of clearance.
10-35º C (50-95º F)
■ Line frequency: 50-60 Hz
NOTE: Locate the AC outlet near the autoloader. The AC
power cord is the product’s main AC disconnect device
and must be easily accessible at all times.
areas near frequently used doors and walkways, stacks
of supplies that collect dust, printers, and smoke-filled
rooms.
CAUTION: Excessive dust and debris can damage tapes
and tape drives.
Clearance Back Minimum of 15 cm (6 inches)
Front Minimum of 31 cm (12 inches)
Sides Minimum of 5 cm (2 inches)
12 Installing the Autoloader Chapter 1
Unpacking the Autoloader
Before you begin, clear a desk or table so that you can unpack the autoloader.
You also need to select an open 2U computer rack location or choose a
desktop location near the server that is to be the host for the autoloader.
Caution If the room in which you are working differs from the
temperature in which the autoloader was shipped or stored by
30° F (15° C) or more, let the autoloader acclimate to the
surrounding environment for at least 12 hours before opening
the shipping carton.
Unpack and inspect the autoloader for shipping damage by doing the
following:
1. Clear a table or desk so that you have room to unpack the autoloader.
2. Inspect the shipping box for damage. If you notice any damage, report it
to the shipping company immediately.
3. Open the shipping box and remove the accessories package. Set the
accessories package aside for now.
4. Lift the autoloader and padding out of the box and place it on the work
surface, top facing up.
Caution Do not set the autoloader on either end or sides.
5. Carefully remove the shipping padding from the left and right sides of the
autoloader. Then remove the bag from the autoloader.
Note Save the packing materials in case you need to move or ship the
autoloader in the future.
Chapter 1 Installing the Autoloader 13
Identifying Product Components
Accessories
Figure 3 Accessories
1 SCSI Cable
2 SCSI Terminator
3 Power Cable
4 ISV and Regulatory Information
5 Getting Started Poster
6 CD containing localized versions of this
manual
14 Installing the Autoloader Chapter 1
Rack Kit Components (if rackmount unit)
Figure 4 Rack Kit Components
Screws and clip nuts
Mounting Rails
Mounting Brackets
Chapter 1 Installing the Autoloader 15
Installing the Autoloader into a Rack
The autoloader fits all standard 19-inch racks, taking up 2U of space. To
install the autoloader into a rack, you will need to install the mounting brackets
on both sides of the autoloader and the rails in the selected rack location.
To install the autoloader, follow these steps:
1. Use a medium-sized standard screwdriver to remove the two screws near
the front on each side of the autoloader cover.
2. Using the screws you removed in step 1, secure one mounting bracket
(from the rackmount kit) to each side of the autoloader as shown below.
Figure 5 Installing Mounting Brackets (left side shown)
16 Installing the Autoloader Chapter 1
3. Using the screws and clip nuts from the rackmount hardware package,
secure one rail to each side of the rack in the location in which you plan to
install the autoloader.
— Be sure to secure both the front and rear of each rail to the rack. The
rails extend to fit a variety of rack depths.
— The correct orientation of the left rail is shown below. Repeat for the
right rail.
Figure 6 Installing Rails on Rack (left side shown)
Chapter 1 Installing the Autoloader 17
4. Slide the autoloader onto the rails and secure the mounting bracket to the
rack using the screws and clip nuts from the rackmount hardware
package.
Figure 7 Sliding the Autoloader into the Rack Slot, Securing Mounting Bracket
18 Installing the Autoloader Chapter 1
Connecting the SCSI and Power Cables
To connect the SCSI and power cables to the autoloader, follow these steps:
1. Shut down and turn off the selected server. Turn off all attached accessory
devices, such as printers and other SCSI devices. Remove the power cables
from the server and all attached accessories.
Caution Failure to remove the power cables from these devices could
result in damage to the autoloader.
2. Attach one end of the SCSI cable (included in the accessory kit) to one of
the connectors on the rear panel of the autoloader.
3. Attach the other end of the SCSI cable to the connector on the SCSI host
adapter or to the connector on the previous device on the SCSI bus.
Figure 8 Attaching SCSI and Power Cables
Note If the supplied SCSI cable does not fit the connector on your SCSI
host adapter, you either have an incompatible SCSI host adapter
or you need to purchase a cable adapter. Contact your service
representative or your SCSI host adapter manufacturer for
information.
Chapter 1 Installing the Autoloader 19
4. Attach the terminator to the remaining SCSI connector on the rear panel
of the autoloader (if the autoloader is the last or only device on the SCSI
bus). Otherwise, attach the cable to the next device on the SCSI bus, and
ensure that the last device on the SCSI bus is properly terminated.
5. Attach the female connector on the power cable to the power connector
on the rear panel of the autoloader.
6. Plug in the power cable to the nearest properly grounded power outlet.
WARNING To disconnect all power from the autoloader, remove the power
cord from the outlet.
7. Plug in the host server or workstation and all attached devices.
8. Turn on the autoloader by setting the power switch on the front panel to
the ON position. You will need to use the tip of a pen or similar item to
move the switch. Turn on any other devices you turned off earlier. Check
the LCD display to make sure the autoloader is receiving power. If it is not,
check the power connections and your power source.
During the Power-On Self Test (POST), all four LEDs are illuminated briefly,
followed by just the Ready/Activity LED flashing. When the initialization
sequence is complete, the LCD screen displays the Home screen.
9. Tu rn on the ser ver.
20 Installing the Autoloader Chapter 1
Preparing the Host and Verifying the Connection
If necessary, install a SCSI host adapter, software, and compatible driver(s).
Refer to the manuals for the host computer and SCSI host adapter for detailed
instructions. In addition, follow these general guidelines:
■ When the host server is powered on, install software, and/or driver(s) that
are compatible with the autoloader.
— Software compatibility information is available at:
http://www.hp.com/go/automated
Most backup software packages require an additional module to
communicate with the autoloader robotics.
— Drivers may be needed for the autoloader to operate properly with your
operating system. To see if drivers are needed for your operating
system, visit HP Customer Care at:
http://www.hp.com/go/support
Select your product, and then click on [download drivers and
software].
■ If the host server is connected to a network, check with the system
administrator before turning off power.
■ Use proper procedures to prevent electrostatic discharge (ESD). Use wrist-
grounding straps and anti-static mats when handling internal components.
■ Make sure that the host server has an open expansion slot.
■ Make sure that both your operating system and server supports the SCSI
host adapter.
■ Depending on the server configuration, you may need to change the SCSI
ID of the autoloader. See Changing the SCSI ID on page 41 for more
information.
■ Ensure the autoloader is properly terminated. If the autoloader is the only
SCSI device - other than the SCSI host adapter - on the selected SCSI bus, it
must be terminated. Likewise, if the autoloader is physically the last SCSI
device on the SCSI bus, it must be terminated. Only the devices physically
at the beginning and end of the SCSI bus should be terminated.
Chapter 1 Installing the Autoloader 21
■ Verify the connection between the autoloader and host by:
— Installing the HP Library & Tape Tools diagnostic/installation check
utility available at http://www.hp.com/support/TapeTools. Install this
utility onto the host server. This utility verifies that the autoloader is
connected and communicating with the host server. It also verifies that
the autoloader is functioning and provides diagnostic information.
— Making sure that the host server’s operating system recognizes the
autoloader by going to Settings -> Control Panel -> SCSI Adapter in
Windows NT or Settings -> Control Panel -> System -> Hardware ->
Device Manager -> Tape Drive and/or Media Changer in Windows
2000. For more information on verifying the connection of SCSI
devices, consult the operating system documentation.
22 Installing the Autoloader Chapter 1
Operating the Autoloader
Chapter Overview
This chapter describes the following:
■ Operator’s Panel Overview on page 24
■ Understanding the Menu Structure on page 28
■ Using Cartridges on page 29
■ Cleaning the Tape Drive on page 36
■ Creating an Inventory of Cartridges on page 38
2
Chapter 2 Operating the Autoloader 23
Operator’s Panel Overview
The Operator's Panel consists of four LEDs, four buttons, and a 2-line by 16character LCD screen. The Operator's Panel provides everything you need to
monitor autoloader status and to control all of its functions.
The display defaults to the Home screen. The Home screen consists of the
autoloader status on the top line and the current cartridge inventory on the
second line. If the tape drive does not have a cartridge loaded, the top line
displays Drive empty (Figure 9 on page 24).
The cartridge inventory indicates all slots that contain a cartridge by displaying
the slot number. Empty slots are indicated by a dash (-).
Figure 9 Home Screen, Drive Empty
An exclamation point (!) displayed in the inventory indicates that the
autoloader has identified a cartridge in the indicated slot that is either an
invalid cartridge type (DLTtape III cartridge or non-DLT1 cleaning cartridge) or
has had a media-related error. These can be caused by faulty or improperly
degaussed media, media that has been previously written in an invalid format
such as DLT 7000 or DLT 8000, or dirty read/write heads in the tape drive.
The Media Attention LED is also illuminated in this case. See LED Indicators on
page 26 for more information.
24 Operating the Autoloader Chapter 2
Exporting the indicated cartridge will clear the error condition. See Exporting
Cartridges on page 31. If these symptoms occur on multiple known good
cartridges, consider cleaning the tape drive. See Cleaning the Tape Drive on
page 36. If a particular cartridge causes these symptoms repeatedly, that
cartridge may be defective or invalid.
Occasionally you may see the message In Transit, which indicates:
■ An error condition has caused a cartridge to be left between its slot and the
drive. (Power cycle or reset the autoloader to clear this condition.)
■ A cartridge is unexpectedly found in the mail slot opening. (Power cycle or
reset the autoloader to clear this condition. For information on resetting the
autoloader, see Resetting the Autoloader on page 40.)
If the tape drive has a cartridge loaded, the top line displays Drive loaded. The
cartridge currently loaded in the drive is indicated by an alternating black
block and the slot number. This display can also indicate that the specified
cartridge is being loaded, unloaded, imported, or exported. The autoloader
status line indicates the current operation. An example of this display is shown
below.
Figure 10 Home Screen, Drive Loaded
Chapter 2 Operating the Autoloader 25
LED Indicators
The Operator's Panel includes four LED indicators that provide a variety of
information as detailed in the following table:
Table 2 LEDs
LED Color Description
Ready/Activity Green Illuminated when power is on. Blinking whenever there is
tape drive or autoloader robotics activity.
Clean Drive Amber Illuminated when the tape drive needs to be cleaned.
Indicates that 250 tape motion hours have passed since
the last cleaning. The LED turns off when cleaning is
successfully completed. See Cleaning the Tape Drive on
page 36.
Media Attention Amber Illuminated if a media-related error has occurred. The
offending cartridge will also show a “!” in the cartridge
inventory display for the corresponding slot.
This condition can be the result of:
■ faulty or improperly degaussed media
■ media that has been previously written in an invalid
format such as DLT 7000 or DLT 8000
■ dirty read/write heads in the tape drive
■ an invalid cartridge (DLTtape III or non-DLT1) being
inserted
If these symptoms occur on multiple known good
cartridges, consider cleaning the tape drive. See Cleaning
the Tape Drive on page 36. If a particular cartridge
causes these symptoms repeatedly, that cartridge may be
defective or invalid, and should be discarded.
Error Red Illuminated if an unrecoverable tape drive or autoloader
error occurs. A corresponding error message appears on
the LCD screen. For more information, see Diagnostics and
Troubleshooting on page 51.
26 Operating the Autoloader Chapter 2
Operator’s Panel Control Buttons
The Operator’s Panel includes four buttons that provide access to all operations
and information menus.
Table 3 Control Buttons
Button Description
[Cancel] Cancels the current menu option and returns to the previous menu level
or Home screen.
[Previous] Selects the previous item or value in the currently displayed menu.
[Next] Selects the next item or value in the currently displayed menu.
[Enter] Executes the current menu or selects the current option displayed on the
LCD panel.
Chapter 2 Operating the Autoloader 27
Understanding the Menu Structure
Figure 11 Operator’s Panel Menu Structure
28 Operating the Autoloader Chapter 2
Using Cartridges
Before you use the autoloader, make sure you observe these general rules:
■ Use only DLTtape IV cartridges. The tape drive in the autoloader can read,
but not write DLTtape IV cartridges that are written in the DLT 4000 format.
You can order tape cartridges at http://www.hp.com/go/storagemedia.
Make sure all cartridges that you want to use for writing have either never
been written to, have been thoroughly degaussed, or have been written to
by the vs80 tape drive in the autoloader or another vs80 or DLT1 tape
drive. The tape drive rejects all other formats. If you want to reuse
cartridges that have been formatted with another manufacturer's drive, use
a magnetic bulk eraser to prepare the cartridges for use with the
autoloader. Many common degaussers are not adequate for DLT media.
Contact your support representative for proper degaussing
recommendations.
■ Clean the tape drive when the Clean Drive LED is illuminated or if there is
any other indication that the drive is having trouble reading or writing,
such as if the Media Attention LED is illuminated or if there is an
exclamation point (!) in the inventory display. Be sure to use only DLT 1
compatible cleaning cartridges. The tape drive rejects all other types of
cleaning cartridges.
Note The autoloader automatically unloads any other cartridge types
and any cartridges whose format it cannot read. If you
experience any failures with reused Quantum DLT formatted
(degaussed) cartridges, the degaussing may not have been
sufficient to fully erase the data. If this happens, use another
cartridge (preferably a new, unformatted DLTtape IV cartridge)
before suspecting other system components.
Chapter 2 Operating the Autoloader 29
Importing Cartridges
Caution Performing an import or export of media during a data backup
This option forces the autoloader to import a cartridge into a specific empty
slot on the carousel. To import tapes into the autoloader:
1. Make sure the write-protect switch is set as desired for each data cartridge
2. From the Home Screen or main menu, press the [+] or [-] button until
3. Press the [Enter] button to access the available options.
4. Press the [+] or [-] button until Import appears on the LCD screen. Press
5. Press the [+] or [-] button until the desired slot number appears on the LCD
6. When Insert Cartridge Slot appears on the LCD screen and the mailslot
may result in adverse results, which could include backup failure
or other errors.
(see Write-Protecting Cartridges on page 34).
Commands appears on the top line of the LCD screen.
[Enter] to select.
screen and press the [Enter] button. You are not given the option to import
a cartridge to an occupied slot.
opens, insert the desired data cartridge into the mailslot so that the writeprotect switch is facing out from the autoloader.
Note If you are using the Operator’s Panel to clean the drive, import
the cleaning cartridge only when the operator panel requests it.
You may keep a cleaning cartridge in the autoloader if the
backup software can manage the drive cleaning.
7. Repeat steps 5 and 6 as needed for any additional cartridges.
8. Press the [Cancel] button to return to the Home screen when you are done
importing cartridges.
9. Verify that the Home screen shows that the desired slots have cartridges
installed.
30 Operating the Autoloader Chapter 2
Figure 12 Importing a Cartridge
Exporting Cartridges
Caution Performing an import or export of media during a data backup
This option moves a cartridge from a specific slot to the mailslot. To export one
or more cartridges from the autoloader, follow these steps:
1. From the Home Screen or main menu, press the [+] or [-] button until
Commands appears on the top line of the LCD screen. Press [Enter].
2. Press the [+] or [-] button until Export appears on the LCD screen. Press
[Enter].
3. Press the [+] or [-] button until the desired slot number appears on the LCD
screen. Press the [Enter] button. You are not given the option to export
from an empty slot.
may result in adverse results, which could include backup failure
or other errors.
4. When Remove Cartridge appears on the LCD screen and the cartridge is
ejected through the mailslot, remove the exported cartridge from the
autoloader, and press the [Enter] button.
5. Repeat steps 3 and 4 as needed for any additional cartridges.
6. Press the [Cancel] button to return to the Home screen when you are done
exporting cartridges.
7. Make sure the Home screen indicates that the desired slots contain
cartridges.
Chapter 2 Operating the Autoloader 31
Figure 13 Exporting a Cartridge
Loading Cartridges
This option loads a cartridge from the autoloader carousel into the tape drive.
To use this option, follow these steps:
1. From the Home Screen or main menu, press the [+] or [-] button until
Commands appears on the top line of the LCD screen. Press [Enter] to
select.
2. Press the [+] or [-] button until Load Cartridge appears on the LCD screen.
3. Press the [Enter] button to select.
4. Press the [+] or [-] button until the desired slot number appears on the LCD
screen and press the [Enter] button. The slot number you select indicates
the cartridge to be loaded into the tape drive.
Note Only slot numbers that contain cartridges are displayed.
5. Status messages will be displayed while the cartridge is loading. Drive
Stopped will be displayed when the operation is complete.
6. Press the [Cancel] button to return to the Home screen when you are done
loading cartridges.
32 Operating the Autoloader Chapter 2
Unloading Cartridges
This option unloads the cartridge from the tape drive into its original slot. To
use this option, follow these steps:
1. From the Home Screen or main menu, press the [+] or [-] button until
2. Press the [+] or [-] button until Unload Cartridge appears on the LCD
3. Status messages will be displayed while the cartridge is unloading. Drive
4. Press the [Cancel] button to return to the Home screen when you are done
Commands appears on the top line of the LCD screen. Press [Enter] to
select.
screen. Press the [Enter] button to unload the cartridge from the tape drive.
Empty will be displayed when the operation is complete.
loading/unloading cartridges.
Chapter 2 Operating the Autoloader 33
Write-Protecting Cartridges
All cartridges have a write-protect switch to prevent accidental erasure of data.
Before loading a cartridge into the autoloader, make sure the write-protect
switch on the front of the cartridge is positioned as desired:
■ Slide the switch to the left to write-protect the cartridge. A small orange
rectangle is visible, indicating that the cartridge is write-protected.
■ Slide the switch to the right to allow the autoloader to write data to the
cartridge.
Figure 14 Write-Protecting a Cartridge
Indicator
Write Protected
Write-Protect
Switch
Write Enabled
34 Operating the Autoloader Chapter 2
Maintaining Cartridges
To ensure the longest possible life for all of your DLTtape IV cartridges, follow
these guidelines:
■ Do not drop or strike a cartridge. Excessive shock can displace the tape
leader, making the cartridge unusable and possibly damaging the
autoloader.
■ Store your DLTtape IV cartridges in their storage cases.
■ Do not expose your DLTtape IV cartridges to direct sunlight or sources of
heat, including portable heaters and heating ducts.
■ The operating temperature range for your DLTtape IV cartridges is 50° F to
104° F (10° C to 40° C). The storage temperature range is 60° F to 90°F
(16° C to 32° C). Always store your DLTtape IV cartridges in their storage
cases.
■ If a DLTtape IV cartridge has been exposed to temperatures outside the
ranges specified above, stabilize the cartridge at room temperature for the
same amount of time it was exposed to extreme temperatures or 24 hours,
whichever is less.
■ Store your DLTtape IV cartridges in a dust-free environment in which
relative humidity is always between 20% and 80% (noncondensing). The
ideal storage relative humidity is 40%, ± 20%.
■ Do not place DLTtape IV cartridges near sources of electromagnetic energy
or strong magnetic fields, such as computer monitors, electric motors,
speakers, or X-ray equipment. Exposure to electromagnetic energy or
magnetic fields can destroy data on cartridges.
■ Place identification labels only in the slide-in slot on the front of the
cartridge.
Chapter 2 Operating the Autoloader 35
Cleaning the Tape Drive
When the Clean Drive LED is on, the autoloader's tape drive needs to be
cleaned. An illuminated Media Attention LED or an exclamation point (!) in the
inventory display may also indicate that the tape drive needs to be cleaned.
Cleaning typically takes several minutes, during which the Ready LED blinks.
Each cleaning cartridge has an approximate life of 20 cleanings. The cleaning
cartridge includes a label with 20 small boxes printed on it. Always place a
check mark in a box each time you use the cartridge to clean the drive.
Replace the cleaning cartridge when all boxes are checked.
The drive cannot keep track of how many times a cartridge has been used.
Therefore, if you are using backup software to manage cleaning, then you
must monitor the software logs to determine when you need to replace the
cleaning tape. Refer to the backup software documentation for more
information.
Caution Use only DLT 1 cleaning cartridges in the autoloader, available
at http://www.hp.com/go/storagemedia. Use of any other
type of cleaning cartridge can damage the read/write head in
the tape drive. If you load any other type of cleaning cartridge
or method, the autoloader will unload it within approximately 25
seconds.
Note If you are using Operator’s Panel commands to clean the drive,
import the cleaning cartridge only after you have selected the
Clean Drive command. If you would like to keep a cleaning
cartridge in the autoloader, the backup software must manage
drive cleaning.
36 Operating the Autoloader Chapter 2
To clean the tape drive, follow these steps:
1. From the Home Screen or main menu, press the [+] or [-] button until
Commands appears on the top line of the LCD screen. Press [Enter].
2. Press the [+] or [-] button until Clean Drive appears on the LCD screen.
Press [Enter].
3. If the carousel is full, the LCD screen displays No slot free for transfer. Press
the [Cancel] button repeatedly until the main menu or Home Screen is
displayed. Export a cartridge to make room for the cleaning cartridge.
See Exporting Cartridges on page 31 for instructions then return to step 1
to clean the tape drive.
4. If the carousel is not full, the autoloader will select the first available slot
and prompt you to insert a cleaning cartridge.
5. Insert the cleaning cartridge into the autoloader mailslot.
During the cleaning process, which can take several minutes, the LCD
screen displays Drive Cleaning.
Note If the cartridge is not a valid cleaning cartridge, the LCD screen
will display Bad clean tape and the cartridge will be exported.
6. When tape drive cleaning is complete, the Clean Drive LED turns off and
the autoloader unloads and exports the cleaning cartridge. Remove the
cleaning cartridge, and press the [Enter] button when the LCD screen
prompts you to do so.
Note If the Clean Drive or Media Attention LED illuminates again when
you insert another cartridge immediately after cleaning, see
Table 4 on page 55 to troubleshoot.
7. If you had to remove a data cartridge to import the cleaning cartridge,
import the tape to its original slot. See Importing Cartridges on page 30
for more information.
Chapter 2 Operating the Autoloader 37
Creating an Inventory of Cartridges
This option will build a new inventory of cartridges in the autoloader. To use
this option, follow these steps:
1. From the Home Screen or main menu, press the [+] or [-] button until
Commands appears on the top line of the LCD screen.
2. Press the [Enter] button to access the available options.
3. Press the [+] or [-] button until Re-inventory appears on the LCD screen.
Press [Enter].
The autoloader will then check the drive and each slot for the presence of
a tape in order to update the inventory information.
38 Operating the Autoloader Chapter 2
Autoloader Administration
Chapter Overview
This chapter describes the following:
■ Configuring the Autoloader on page 40
■ Updating Firmware on page 45
■ Running the Autoloader System Test on page 48
■ Retrieving Information About the Autoloader on page 49
3
Chapter 3 Autoloader Administration 39
Configuring the Autoloader
The Configuration menu provides access to the following autoloader
configuration options:
■ Resetting the autoloader
■ Setting SCSI IDs
■ Setting autoloader mode to Circular/Autoload
■ Updating firmware
To access the Configuration menu from the Home Screen or main menu, press
the [+] or [-] button until Configuration appears on the top line of the LCD
screen. Press the [Enter] button and then [+] or [-] to access the available
options. Press the [Enter] button to execute the displayed menu option.
Resetting the Autoloader
This option resets the autoloader robotics and the tape drive within the
autoloader, forces a new cartridge inventory, and clears any current error
condition.
Note This option is primarily used if the autoloader is in an error state.
To access this option, follow these steps:
1. From the Home Screen or main menu, press the [+] or [-] button until
Configuration appears on the top line of the LCD screen.
2. Press [Enter] to select.
3. Press the [+] or [-] button until Reset appears on the LCD screen.
4. Press the [Enter] button to reset the autoloader.
After initialization, the autoloader returns to normal operation and displays the
Home screen.
40 Autoloader Administration Chapter 3
Changing the SCSI ID
This option changes the SCSI ID the autoloader uses. The autoloader operates
as a single SCSI device with two Logical Unit Numbers (LUNs): one LUN (0) is
for the tape drive, and the other (1) is for the autoloader robotics.
The default SCSI ID is 5. You should only need to change the SCSI ID if there is
another device on the SCSI bus with the same SCSI ID.
To access this option, follow these steps:
1. From the Home Screen or main menu, press the [+] or [-] button until
2. Press the [Enter] button to select.
3. Press the [+] or [-] button until Change SCSI ID appears on the LCD screen.
4. Press the [Enter] button. The second line on the LCD screen displays New
5. Press the [+] or [-] button until the desired SCSI ID is displayed.
6. Press the [Enter] button. The LCD screen displays Please Cycle Power.
Note The autoloader will not respond to input from the operator panel
Configuration appears on the top line of the LCD screen.
The second line displays the current SCSI ID.
ID:.
until the power has been cycled.
7. Turn off the autoloader. After a few seconds, turn it back on again.
The selected SCSI ID is now in effect.
Note If you changed the SCSI ID, you may also need to cycle power
on the host server and reconfigure your backup software before
you can use the autoloader. Consult your hardware and
software documentation for more information.
Chapter 3 Autoloader Administration 41
Setting the Autoloader Operating Mode
The autoloader operating mode is determined by whether or not you are using
backup software that can control the autoloader robotics. If you are using such
software, then the autoloader operates in Random mode. If you are not, then
the autoloader operates in Sequential mode.
Random Mode
If you are using software that can control the autoloader’s robotics, the
autoloader will detect this and switch to Random mode. In Random mode, the
autoloader will not automatically load tapes into the drive; instead it will wait
for commands from the software.
Note Your backup software must support the autoloader’s robotics,
which may require the additional installation of an autoloader
software module. For more information, refer to your backup
software documentation.
Sequential Mode
The autoloader initially assumes that you are not using a backup software
package to control cartridge or drive activity, and consequently operates in
Sequential mode. With sequential mode, when the first tape is full or unloaded
for any reason, the autoloader automatically removes the tape from the drive,
puts it in its original slot, and then loads the next available higher numbered
slot.
Operating in Sequential mode also allows you to determine the behavior for
how tapes are loaded into the autoloader’s tape drive. This is done from the
autoloader front panel by setting:
■ Circular Mode options (see Circular Mode on page 43)
■ Autoload Mode options (see Autoload Mode on page 44)
42 Autoloader Administration Chapter 3
Circular Mode
Note Circular mode is only applicable when the autoloader is in
Sequential mode.
This option turns Circular mode on or off. When Circular mode is on, the
autoloader automatically reloads the first cartridge in the sequence into the
tape drive after unloading the last cartridge in the sequence. If Circular mode
is turned off and the last cartridge has been unloaded, the autoloader stops
loading cartridges until you manually load another cartridge.
Caution Use Caution when choosing Circular mode as it makes it
possible to overwrite data on previously written cartridges.
To access this option, follow these steps:
1. From the Home Screen or main menu, press the [+] or [-] button until
Configuration appears on the top line of the LCD screen.
2. Press the [Enter] button to select.
3. Press the [+] or [-] button until Circular Mode appears on the LCD screen.
The second line on the LCD screen indicates the current status, either On or
Off.
4. Press the [Enter] button. The LCD screen indicates whether you are about
to turn Circular mode on or off.
5. Press the [Enter] button to accept the change to Circular mode or [Cancel]
to exit and not save the changes.
Chapter 3 Autoloader Administration 43
Autoload Mode
Note Autoload mode is only applicable if the autoloader is in
Sequential mode.
This option turns Autoload mode on or off. When the autoloader is powered
on and Autoload mode is on, the autoloader automatically loads the cartridge
from the lowest numbered full slot into the tape drive. When Autoload mode is
off, no cartridges are automatically loaded at power on.
To access this option, follow these steps:
1. From the Home Screen or main menu, press the [+] or [-] button until
Configuration appears on the top line of the LCD screen.
2. Press the [Enter] button to select.
3. Press the [+] or [-] button until Autoload Mode appears on the LCD screen.
The second line on the LCD screen indicates the current status, either On or
Off.
4. Press the [Enter] button. The LCD screen indicates whether you are about
to turn Autoload mode on or off.
5. Press the [Enter] button to accept the change to Autoload mode or
[Cancel] to exit and not save the changes.
44 Autoloader Administration Chapter 3
Updating Firmware
Caution Do not power cycle or reset the autoloader during the upgrade
process. Doing so could cause the autoloader to become
inoperable.
Using HP Library & Tape Tools
You can download autoloader and drive firmware using the HP Library & Tape
Tools diagnostic utility. This utility may already be installed on your server. If
not, you can download it from http://www.hp.com/support/TapeTools.
Online help and instructions are included with HP Library & Tape Tools. The
firmware download procedure involves these simple steps:
1. After downloading and installing Tape Tools, run the HP Library & Tape
Tools utility.
2. If prompted to download new firmware from the website, select [Yes],
otherwise, select [Get Firmware from Web] from the File menu.
3. Click on the desired firmware revisions, and then click the [Download]
button. The firmware file is copied into the HP Library & Tape Tools
firmware folder.
4. When the download is completed, close the Get Firmware from Web
window.
5. Select the autoloader in the [By Product] device list tab, and then select the
[Firmware] button. The latest revision available for the autoloader is
automatically selected.
6. Select [Start Update] to update the firmware for the autoloader.
Chapter 3 Autoloader Administration 45
Using a Firmware Upgrade Tape
Note The preferred method to update firmware is by using HP Library
& Tape Tools (see Using HP Library & Tape Tools on page 45).
A firmware upgrade tape can only be obtained by an HP service
representative.
This option performs a firmware code update on the autoloader using a
firmware upgrade tape.
Note This code update operation assumes that the upgrade tape is
imported as part of this procedure. Do not import the firmware
update cartridge before starting this procedure.
To use this option, follow these steps:
1. From the Home Screen or main menu, press the [+] or [-] button until
Configuration appears on the top line of the LCD screen.
2. Press the [Enter] button to select.
3. Press the [+] or [-] button until Code Update appears on the LCD screen.
Press the [Enter] button to select.
4. If the carousel is full, the LCD screen displays No slot free for transfer. Press
the [Cancel] button repeatedly until the main menu or Home Screen is
displayed. Export a cartridge to make room for the firmware update
cartridge. See Exporting Cartridges on page 31 for instructions. Then
return to step 1 to update the firmware.
5. If the carousel is not full, the autoloader will select the first available slot
and prompt you to insert the code update cartridge.
6. Insert the code update cartridge into the mailslot.
46 Autoloader Administration Chapter 3
Note If the cartridge is not a valid code update cartridge, the LCD will
temporarily display error code “BC,” the autoloader will reset,
the cartridge will be exported, and the LCD will display Bad
upgrade tape.
7. During the firmware update, which can take several minutes, the LCD
screen displays CODE UPDATE IN PROGRESS. When firmware update is
complete, the autoloader resets, then unloads and exports the code
update cartridge. When the LCD screen prompts you, remove the code
update cartridge and press the [Enter] button to close the door.
8. If you exported a data cartridge to make room for the code update
cartridge, be sure to import the cartridge to its original slot. See Importing
Cartridges on page 30 for instructions.
Note After a firmware update, the firmware revision displayed on the
LCD will not be updated until the autoloader is power cycled.
Chapter 3 Autoloader Administration 47
Running the Autoloader System Test
Caution Running the system test for extended periods of time will reduce
the life of your autoloader. To maximize product life, use only
when necessary.
The System Test option cycles the autoloader through the process of loading,
calibrating, and unloading all cartridges in the carousel. Running a System
Test verifies the operational soundness of the autoloader and tape drive. The
System Test continues indefinitely until you press the [Cancel] button. All
regular backup or restore operations are suspended while a System Test is in
progress.
To run a System Test:
1. From the Home Screen or main menu, press the [+] or [-] button until
Diagnostic appears on the top line of the LCD screen.
2. Press the [Enter] button to select. System Test will now be displayed.
3. Press the [Enter] button to begin the test.
The Test Count displays the number of load-calibrate-unload cycles that
have been completed during the test.
4. Press the [Cancel] button to end the test.
48 Autoloader Administration Chapter 3
Retrieving Information About the Autoloader
The Information menu provides access to information about the autoloader,
including the cycle count, error log, and firmware revision.
Cycle Count
This option displays the total system cycle count, incrementing each time a tape
is loaded into the drive or exported from the autoloader.
To use this option, follow these steps:
1. From the Home Screen or main menu, press the [+] or [-] button until
Information appears on the top line of the LCD screen.
2. Press the [Enter] button to access the available options.
3. Press the [+] or [-] button until Cycle Count appears on the LCD screen.
The LCD screen displays the total cycle count.
4. Press the [Cancel] button when done.
View Event Log
This option provides access to the most recent autoloader errors and events
(see Table 5 on page 66 for a description of error codes).
To use this option, follow these steps:
1. From the Home Screen, press the [+] or [-] button until Information
appears on the top line of the LCD screen.
2. Press the [Enter] button to access the available options.
3. Press the [+] or [-] button until View Event Log appears on the LCD screen.
The LCD screen also displays the total number of errors and events
currently stored in the event log.
4. Press the [Enter] button to access the most recently logged event.
5. Press the [+] or [-] button to display each event in the log.
6. Press [Cancel] when done.
Chapter 3 Autoloader Administration 49
Firmware Revision
Note Errors will show as “X X YY”. “YY” represents the specific error
code, and “X X” represents non pertinent address codes.
Additionally, errors range from 0 to -63, where 0 is the newest
error and -63 is the oldest.
This option displays the revision of the firmware currently installed in the
autoloader.
Note The tape drive and autoloader firmware is a single image, but
displays as three firmware numbers on the front panel. (An
example is 5000 8000 0102.)
To use this option, follow these steps:
1. From the Home Screen or main menu, press the [+] or [-] button until
Information appears on the top line of the LCD screen.
2. Press the [Enter] button to access the available options.
3. Press the [+] or [-] button until Firmware Rev appears on the LCD screen.
The LCD screen displays the revision of the firmware currently installed in
the autoloader.
4. Press [Cancel] when done.
Note After a firmware update, the firmware revision displayed on the
LCD will not be updated until the autoloader is power cycled.
50 Autoloader Administration Chapter 3
Diagnostics and Troubleshooting
Chapter Overview
This chapter describes the following:
■ Using HP Library & Tape Tools to Diagnose Problems on page 52
■ Troubleshooting Installation Problems on page 53
■ Troubleshooting Common Problems on page 55
■ Autoloader Error Codes on page 66
4
Chapter 4 Diagnostics and Troubleshooting 51
Using HP Library & Tape Tools to Diagnose Problems
With HP Library & Tape Tools installed on the host server, you can do the
following:
■ Identify all SCSI devices connected to your system.
■ View detailed configuration, identification, inventory, and drive information
for the autoloader.
■ Easily update autoloader and drive firmware.
■ Run advanced diagnostic tests, including connectivity, read/write, media
validation, and testing the functionality of the autoloader.
■ View autoloader and drive error logs.
■ Generate a detailed support file that can be e-mailed or faxed to your
support representative for analysis.
The HP Library & Tape Tools diagnostic provides an intuitive graphical user
interface with integrated context-sensitive help. It can be downloaded free of
charge from http://www.hp.com/support/TapeTools.
52 Diagnostics and Troubleshooting Chapter 4
Troubleshooting Installation Problems
Problems encountered during the installation of the autoloader are usually
caused by improper SCSI bus configuration, application software
configuration errors, or by an incorrectly configured operating system. If the
application software that you are using is not communicating with the
autoloader after installation, check the following:
■ SCSI ID:
The autoloader uses one SCSI ID and two Logical Unit Numbers (LUNs):
one LUN for the tape drive (0) and one for the autoloader robotics (1).
Depending on other devices attached to the same SCSI bus and their SCSI
IDs, you may need to change the SCSI ID of the autoloader before you
can use the autoloader. Select an unused SCSI ID. See the manuals for the
other devices on the SCSI bus or your operating system to determine which
SCSI IDs are currently in use. If the autoloader is attached to a narrow
(50-pin) SCSI bus, only SCSI IDs 0 through 7 are available. See Changing
the SCSI ID on page 41 for instructions.
■ SCSI Cabling:
Verify that all SCSI cables are securely connected at both ends. Check the
length and integrity of your SCSI cabling. The total length of all cables
connected to a SCSI bus must not exceed 6 meters (19 feet) for a SCSI-1
SE bus, 3 meters (10 feet) for a Fast SCSI (Narrow or Wide) or an Ultra
SCSI (Narrow or Wide) SE bus, 12 meters (40 feet) for an LVD bus with
multiple devices, or 25 meters (82 feet) for an LVD bus with a single
device. The length of the internal SCSI cabling inside the autoloader is 30
cm (1 ft). This length must be included in any calculations of cable length.
Try replacing suspect cables with known good cables.
■ Termination:
If the autoloader is the only SCSI device - other than the SCSI host adapter
- on the selected SCSI bus, it must be terminated. Likewise, if the
autoloader is physically the last SCSI device on the SCSI bus, it must be
terminated. Only the devices physically at the beginning and end of the
SCSI bus should be terminated. Refer to the manuals supplied with other
devices on the SCSI bus for information on enabling or disabling
termination on those devices.
Chapter 4 Diagnostics and Troubleshooting 53
To terminate the autoloader, locate the terminator in the accessories
package and press it firmly into either of the two SCSI connectors on the
rear panel of the autoloader. Secure the terminator by tightening the
finger-screws until snug. The supplied terminator is “dual mode” and will
work on both Low-Voltage Differential (LVD) and Single Ended (SE) SCSI
buses. A green LED on the terminator indicates that the unit is attached to
a SCSI bus running in LVD mode. A red LED on the terminator indicates
that the unit is attached to a SCSI bus running in SE mode. If the LED is not
on, check all SCSI and power connections and confirm that the unit is
attached to a valid SCSI bus.
■ Compatibility:
Ensure that the autoloader is compatible with the SCSI host adapter and
backup application you plan to use. For a list of compatible SCSI adapters
and application software, check with your SCSI host adapter
manufacturer, backup application vendor, or the HP support website at
http://www.hp.com/go/support.
■ SCSI Host Adapter Installation:
Verify that you have installed your SCSI host adapter correctly. Refer to the
manual that came with your SCSI host adapter for installation and
troubleshooting instructions. Pay particular attention to any steps
describing the settings of various jumpers and/or switches on the host
adapter. Make sure that the host adapter is properly seated in the
motherboard slot and the operating system correctly detects the host
adapter. Make sure that the proper device driver is installed for the SCSI
host adapter.
■ Backup Application Installation:
Refer to the documentation included with your backup application for
instructions on how to verify proper installation. Many backup software
packages require an additional module to communicate with the
autoloader robotics.
■ Device Driver Installation:
If applicable, make sure that the proper ISV and/or autoloader driver is
installed. For more information, see Preparing the Host and Verifying
the Connection on page 21.
54 Diagnostics and Troubleshooting Chapter 4
Troubleshooting Common Problems
This section includes information on troubleshooting common autoloader
problems. If these procedures fail, contact your service representative for
further assistance.
Table 4 Troubleshooting Table
Problem Solution
Power
Autoloader does not power
on.
■ Check all power cord connections.
■ Make sure the power switch on the front panel is in the ON
position.
■ Make sure there is power to the outlet. Try another working
outlet.
■ Try a known good power cord.
■ Contact your service representative.
No display messages appear. ■ Make sure the power cord is connected.
■ Make sure the power switch is on.
■ Power cycle the autoloader.
■ Download autoloader firmware.
■ Contact your service representative.
Tape movement
Tape stuck in storage slot. ■ See Removing Stuck Cartridges on page 62.
Chapter 4 Diagnostics and Troubleshooting 55
Table 4 Troubleshooting Table
Problem Solution
Tape stuck in drive. ■ Power cycle the autoloader, allow it to complete initialization
(may take as long as 10 minutes), and then retry unloading the
tape using the autoloader Operator’s Panel controls.
■ Make sure that the backup software is not reserving the slot or
preventing the tape drive from ejecting the cartridge. The backup
software needs to cancel the reservation and any hold it has on
the tape drive. Temporarily disconnecting the autoloader from
the host server and power-cycling the autoloader eliminates the
host and its software as a problem source.
■ If these procedures do not resolve the issue, contact your service
representative.
Media
Failures with reused Quantum
DLT formatted (degaussed)
cartridges.
Cleaning or data cartridge
incompatible with drive.
■ The degaussing may not have been sufficient to fully erase the
data. If this happens, use another cartridge, preferably a new,
unformatted DLT Type IV cartridge, before suspecting other
system components.
■ Make sure you are using cleaning and data cartridges that are
compatible with the drive. The autoloader automatically unloads
incompatible cartridges to their original slots, the Media
Attention LED flashes, and an exclamation point (!) appears in
the inventory display for the indicated slot number.
56 Diagnostics and Troubleshooting Chapter 4
Table 4 Troubleshooting Table
Problem Solution
Cannot write to or read from
tape.
■ Make sure that the cartridge is write enabled (move the write-
protect switch to the enabled position).
■ Make sure that the cartridge is a DLTtapeIV that has not been
written using an incompatible format. The drive can read, but not
write a DLT 4000 formatted tape.
■ Make sure that the cartridge has not been exposed to harsh
environmental or electrical conditions and is not physically
damaged in any way.
■ Many backup applications do not read or write to cartridges that
were created using a different backup application. In this case,
you may have to perform an erase, format, or label operation on
the cartridge.
■ Make sure you understand any data protection or overwrite
protection schemes that your backup application may be using,
which could prevent you from writing to a given cartridge.
■ Retry the operation with a different, known good tape.
■ Clean the tape drive. See Cleaning the Tape Drive on page 36.
Chapter 4 Diagnostics and Troubleshooting 57
Table 4 Troubleshooting Table
Problem Solution
SCSI ID
Changed drive SCSI ID, but
the host server does not
recognize the new ID.
Autoloader performance
The autoloader is not efficiently
backing up data.
■ Make sure that all SCSI devices on the same bus have unique ID
numbers.
■ If the SCSI bus is narrow (50-pin) only SCSI IDs 0 through 7 are
available.
■ Make sure that you cycle power on the autoloader after
changing the SCSI ID.
■ Reboot the host server.
■ Check the network bandwidth from the host computer if you are
backing up data over a network. Consider comparing to a localonly backup.
■ Make sure that the autoloader is on its own SCSI bus and not
daisy-chained to another tape drive or to the hard drive being
backed up.
■ Clean the tape drive. See Cleaning the Tape Drive on page 36
for instructions.
■ Try a new cartridge. A marginal cartridge can cause
performance problems due to bad spots on the tape requiring
retries.
■ Make sure that the data is being compressed.
■ Check the size of the files. Small file size can impact
performance.
■ Confirm that the backup application is utilizing block sizes of at
least 32KB, preferably 64KB. Refer to the backup application
documentation for details.
58 Diagnostics and Troubleshooting Chapter 4
Table 4 Troubleshooting Table
Problem Solution
Cleaning
Recurring cleaning message or
media attention light.
The Clean Drive LED is
illuminated.
Cannot load the cleaning
cartridge.
Media Compatibility
Media format invalid for drive
type.
■ Make sure you are using a DLT vs80 compatible cleaning
cartridge.
■ Replace the existing cleaning cartridge with a new one.
■ If the Media Attention LED is cleared using a cleaning cartridge
and then immediately reappears after a particular data
cartridge is reloaded, that data cartridge might be
contaminated. If this occurs, check that the data cartridge can be
read, back up data from the suspect cartridge to another
cartridge, and then discard the suspect cartridge.
■ Indicates that 250 tape motion hours have passed since you last
cleaned the tape drive.
■ Clean the tape drive. See Cleaning the Tape Drive on page 36
for instructions.
■ Make sure you are using a DLT vs80 compatible cleaning
cartridge. (See page 36.)
■ Contact your service representative.
■ You attempted to load incompatible media into the tape drive.
Ensure your media and format is compatible with a DLT vs80
tape drive. See page 29 for more information.
Media is labeled as write
protected by the host server,
but restore from tape
■ Media with the DLT 4000 format was loaded into the tape drive.
The data is readable, but the media must be bulk erased before
the tape drive can write to this cartridge.
successful.
Chapter 4 Diagnostics and Troubleshooting 59
Table 4 Troubleshooting Table
Problem Solution
Media is rejected by the tape
drive. Restore from tape NOT
successful.
■ You attempted to load media with an invalid format (DLT 7000
or DLT 8000), an improperly degaussed cartridge, an invalid
cartridge type (DLTtape III or non-DLT1 cleaning cartridge), or
the tape drive read/write head is dirty. The tape drive rejects the
cartridge in these cases. If the cartridge format or cartridge type
is invalid, replace the cartridge. If the read/write head is
suspected as being dirty, clean the drive. If the format is invalid,
or the tape is improperly degaussed, the media must be
thoroughly degaussed before the DLT vs80 tape drive can use
this tape.
Media Attention LED Issues
Contamination by loose
debris.
■ Avoid contamination by ensuring that the autoloader is installed
in a clean, contamination-free environment. Cartridges should
be stored vertically in their plastic cases. Continue cleaning the
tape drive as needed.
Contamination by head
staining.
(Caused by adhesion of
chemicals that are present in
the tape media to the head
■ One or two passes with a cleaning cartridge should resolve the
Media Attention LED caused by normal head staining. If a
cleaning cartridge is unsuccessful in resolving a cleaning light
after 3 or more attempts, the cleaning cartridge may be
contaminated, and should NOT be used in another drive.
surface.)
Non-acclimated media ■ A cartridge should be acclimated for a minimum of 24 hours
before being used, particularly if it has been stored at a
substantially different temperature or level of humidity than the
tape library.
Wrong cleaning cartridge ■ Use only the vs80 compatible cleaning cartridge specifically
designated for the autoloader.
Expired cleaning cartridge ■ A cleaning cartridge is good for 20 uses.
60 Diagnostics and Troubleshooting Chapter 4
Table 4 Troubleshooting Table
Problem Solution
Bad/defective/contaminated
media
Errors Displayed on Front Panel
“!” in autoloader operator
panel inventory display
There is an error code on the
LCD display
■ If the Media Attention LED is cleared using a cleaning cartridge
and then immediately reappears each time a particular
cartridge is reloaded, and you have confirmed that the suspect
cartridge is not an invalid cleaning cartridge (DLTtape III or nonDLT1), that cartridge should be suspected as being
contaminated.
— If this occurs, export the cartridge, clean the tape drive again
and then load a known good cartridge. In some cases, a
cartridge can be worn out, have been improperly degaussed,
have bad calibration tracks, or have a bad tape directory
recorded by another drive type such as DLT 7000 or DLT
8000.
— Any cartridge that is suspected of being defective or
contaminated should NOT be reused in any drive. Cartridges
that are suspected as being improperly degaussed or
containing incompatible formats such as DLT 7000 or DLT
8000 must be thoroughly degaussed before use.
■ See Operator’s Panel Overview on page 24 for more
information.
■ Look up the error code, try to resolve the failure, and power cycle
(see page 66).
Chapter 4 Diagnostics and Troubleshooting 61
Removing Stuck Cartridges
If the autoloader experiences a severe mechanical problem or if you need to
remove cartridges because of a power failure or other circumstance in which
the autoloader is unable to export the cartridges in the carousel, follow these
steps:
Caution Contact your HP support representative if a cartridge is stuck in
1. Move the power switch on the front panel to the OFF position. You may
need to use the tip of a pen or similar item to move the recessed power
switch.
2. Remove the power cable and SCSI cables from their connectors on the
back panel of the autoloader.
WARNING To prevent injury, disconnect the power and SCSI cables before
3. If applicable, remove the autoloader from its rack slot and place it on a
table or other clear work surface.
the drive.
removing the autoloader cover and keep fingers away from the
fan.
4. If the autoloader is rackmounted, use a screwdriver to remove the front
cover screws, that secure the mounting brackets, from both sides of the
autoloader (see Figure 5 on page 16).
62 Diagnostics and Troubleshooting Chapter 4
5. Loosen the autoloader cover by removing the five screws on the back of
the autoloader, and the screws on each side of the autoloader.
Figure 15 Remove Indicated Back Cover Screws
6. Remove the top cover by lifting it from the back and easing it out from
under the front panel display cover.
Chapter 4 Diagnostics and Troubleshooting 63
7. Remove the cartridge carrier that contains the tape you want to remove by
lifting the carrier up and out of the autoloader.
Note To remove the carrier directly in front of the mail slot, gently
8. On each carrier, carefully pull the cartridge lock lever away from the
carrier, allowing the cartridge to slide out of the carrier.
Figure 16 Pull Cartridge Release Lever
rotate the carousel counterclockwise by moving the belt or
carriers until the carrier is no longer in front of the mail slot.
Cartridge Carrier
Cartridge Lock Lever
64 Diagnostics and Troubleshooting Chapter 4
9. After removing the cartridges from the desired carriers, reinstall each
carrier on the autoloader belt (see Figure 17).
— Make sure that the rollers on the bottom of the carrier are aligned in
— Make sure that the belt post beneath each carrier is inserted into the
Note There are unused loops on the belt. The proper belt loops have
Figure 17 Installing the Carrier
the carrier tracks.
proper autoloader belt loop.
an extra bump on the outside of the loop. See Figure 17.
10. Ensure the carrier is properly installed on the belt by gently pressing on the
top of the carrier and sliding it back and forth. If it is properly attached to
the belt, it should not move. If it does, reinstall the carrier.
11. Replace the top cover of the autoloader and reinstall the eleven cover
screws and mounting brackets.
Chapter 4 Diagnostics and Troubleshooting 65
Autoloader Error Codes
If an error occurs during operation of the autoloader, the autoloader stops the
current operation and displays an error code on the top line of the LCD screen.
Unless otherwise noted in Table 5, attempt to resolve the error by cycling
power on the autoloader and retrying the last operation. If the error persists,
contact support personnel.
Note When the error appears on the LCD screen, it will show as error
To view the error log follow these steps:
1. From the Home Screen or main menu, press the [+] or [-] button until
Information appears on the top line of the LCD screen.
2. Press the [Enter] button to access the available options.
3. Press the [+] or [-] button until View Error Log appears on the LCD screen.
4. Press the [Enter] button to access the most recently logged error message.
5. Press the [+] or [-] button to display each error in the log.
6. Press [Cancel] when done.
A description of each of the error codes is provided in the following table:
“81”, for example. When you view the error from within the
error log, it will show as “3 0 81”.
Table 5 Error Codes
Error Code Description Details
3 0 81 Invalid command error. This error indicates that the autoloader received
an undefined command or an invalid parameter
with a command.
3 0 82 Device status not suitable to
execute this command.
66 Diagnostics and Troubleshooting Chapter 4
If the robotics are busy, some commands cannot
be executed at the same time. This error indicates
a probable violation. This is not an error
condition, but does result in busy being
reported to the host for the requested SCSI
command.
Table 5 Error Codes
Error Code Description Details
3 0 83 Inventory not valid. The cartridge inventory is not valid because of
manual changes or previous fatal errors. Update
the inventory using the Re-inventory option in the
Configuration menu. See page 38 or power
cycle.
3 0 84 Source empty. There is no cartridge in the location where a
cartridge move was issued.
3 0 85 Destination full. The location where a cartridge move was issued
already contains a cartridge.
3 0 86 Mail slot access rejected. User attempted to access the mail slot, but media
removal was prevented by the host.
3 0 87 Operation timeout. A command did not complete in the required
amount of time.
3 0 88 Communications error during
loop-back.
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
technical support representative.
3 0 89 System test timeout. There was a communication timeout between the
drive and loader during the System Test.
3 0 8F Recovered loader error. Loader error recovery successful. Your diagnostic
tool can provide details of the original loader
error.
3 0 90 Mechanical Initialization failure. The robotics were not able to move to the safe
mechanical initialization position. Manual
intervention is necessary.
3 0 91 Inventory scan failure. Fatal robotic error occurred during the inventory
scan.
3 0 92 Preposition failed. Belt positioning error occurred during
'Preposition' command.
3 0 93 Cartridge load error. A failure occurred while trying to load a
cartridge from the drive to its slot.
Chapter 4 Diagnostics and Troubleshooting 67
Table 5 Error Codes
Error Code Description Details
3 0 94 Cartridge unload error. A failure occurred while trying to unload a
cartridge from the drive to its slot.
3 0 95 Import error. An error occurred while trying to import a data
cartridge to a carousel slot.
3 0 96 Export error. An error occurred while trying to export a data
cartridge from its carousel slot. Can be caused by
an empty slot that is expected to be full.
3 0 A0 Carousel motion failure. Error occurred during carousel movement
(position not found). Could be caused by a
missing or misaligned cartridge carrier, an
obstruction, or an unexpected cartridge in the
carousel path.
3 0 A1 Cartridge transport position
error.
Cartridge transport element is unable to reach its
desired position. Failure occurred while trying to
place a cartridge into or remove a cartridge from
the drive or a slot.
3 0 A2 Gripper position error. Gripper unable to reach position.
3 0 A3 Cartridge pick error. Error occurred while trying to pull a cartridge
from the drive or a carousel slot.
3 0 A4 Mail slot position error. The mail slot door was not in the requested
position during device operation. Can be caused
by manually opening the door or a cartridge or
other obstruction is blocking the door. Try
removing the cartridge or obstruction, then
power cycle or reset the autoloader.
3 0 A5 Fan Error. Autoloader processor detected a fan error.
3 0 B0 ROM error. Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
technical support representative.
68 Diagnostics and Troubleshooting Chapter 4
Table 5 Error Codes
Error Code Description Details
3 0 B1 RAM error. Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
technical support representative.
3 0 B2 NVRAM error. Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
technical support representative.
3 0 B3 Controller timer failure. An unrecoverable failure has occurred in the mail
controller timer circuit.
3 0 B4 Loader to drive communication
IC error.
Failure in IC handling loader to drive
communication.
3 0 B5 Display error. Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
technical support representative.
3 0 B6 Memory error. Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
technical support representative.
3 0 B7 Timeout on autoloader
command
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
technical support representative.
3 0 BC Drive bug-checked. Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
technical support representative.
3 0 BD Autoloader has loaded a
cartridge but drive is empty.
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
technical support representative.
3 0 BE Autoloader did not load the
cartridge that is currently in the
tape drive.
Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
technical support representative.
3 0 BF Fatal error. Cycle power on the autoloader and attempt the
operation again. If the error recurs, contact your
technical support representative.
Chapter 4 Diagnostics and Troubleshooting 69
70 Diagnostics and Troubleshooting Chapter 4
Technical Specifications
Appendix Overview
This appendix describes the following:
■ Autoloader Specifications on page 72
■ Environmental Specifications on page 73
■ Tape Drive Specifications on page 74
■ Media Specifications on page 75
A
Appendix A Appendix Overview 71
Autoloader Specifications
Table 6 Autoloader Specifications
Characteristic Specification
Height
Packaged
Unpackaged
Width
Packaged
Unpackaged
Depth
Packaged
Unpackaged
Weight
Packaged
Net
Maximum storage capacity Native: 320 GB
Number of slots 8
Loading time to BOT
(for previously written tape)
205 mm (8.0 in)
84 mm (3.34 in)
600 mm (23.6 in)
419 mm (16.5 in)
743 mm (29.2 in)
610 mm (24 in)
11.35 kg (24.9 lb)
10 kg (22 lb)
Compressed: 640 GB (assuming 2:1
compression)
59 seconds (average)
Unloading time from BOT 17 seconds (average)
MSBF 250,000 swaps
Interface LVD ultra wide SCSI-2, 16 bits wide, 68-
pin HD connector
Power requirements 100 - 240V AC,
50 - 60 Hz
72 Autoloader Specifications Appendix A
Environmental Specifications
Table 7 Environmental Specifications
Characteristic Specification
Temperature/humidity
Operating 10º to 35º C
Non-operating -40º to 60º C
Recommended operating
temperature
Temperature shock immunity maximum rate of change
Operating 20% to 80% RH (non condensing)
Non-operating 10% to 90% RH (non-condensing)
20º to 30º C
10º C per hour
Altitude
Operating -152 to 9144 m
Non-operating -152 to 9144 m
Vibration (5-500 Hz)
Maximum acceleration to
operating
Frequency range 500 Hz
0.21 Grms (random)
Appendix A Environmental Specifications 73
Tape Drive Specifications
Table 8 DLT vs80 Drive Specifications
Description DLT1 (vs80)
Read/write transfer rate: maximum
sustained (DLT Type IV media)
Burst transfer rate 16 MB/second
Average access time 68 seconds
MTBF 100,000 hours
Interface Wide Ultra SCSI-2, LVD
Non-compressed mode:
3.0 MB/second
Compressed (2:1 typical):
6.0 MB/second
74 Tape Drive Specifications Appendix A
Media Specifications
Table 9 Media Specifications
DLT1 formatted capacity 40 GB (non-compressed
Basic description 0.5 inch (metal particle)
Tape length 557 meters (1828 feet)
Cartridge dimensions 10.4 x 10.4 x 2.5 cm
Shelf life 30 years minimum @ 20° C
Cartridge life 1,000,000 passes (any point on the
Cleaning cartridge life 20 uses
Supported media Data Cartridges:
Characteristic DLT Type IV Media
80 GB (2:1 typical compression)
(4.1 x 4.1 x 1.0 in)
40% RH (non-condensing)
tape passing the recording head in
either direction)
— DLT IV, DLT1 or DLT VS media
Cleaning Cartridges:
— DLT1 or DLT VS cleaning
cartridges
Appendix A Media Specifications 75
76 Media Specifications Appendix A
Customer Support
Appendix Overview
This appendix describes the following:
■ Registering Your Product on page 78
■ Service Options on page 79
■ Contacting HP Customer Support on page 80
■ Warranty Information on page 85
B
Appendix B Appendix Overview 77
Registering Your Product
Registering your product ensures fast and easy access to Hewlett-Packard
Customer Support.
■ On our web site:
http://www.register.hp.com
HP Customers who register join a select group who register to receive:
■ Technical support updates
■ Special Hewlett-Packard offers
■ Direct-to-you details on:
— Ideas and ways to use your new HP StorageWorks vs80 1/8
Autoloader
— Other exciting HP products
— News on emerging technologies
78 Registering Your Product Appendix B
Service Options
SupportPacks
HP service options upgrade the warranty on your tape autoloader. A wide
range of warranty options are available to meet your business uptime needs.
SupportPacks are available within 180 days of your purchase. If you choose to
purchase one, your warranty will be upgraded. Once your warranty has
expired, post-warranty SupportPacks are also available. Table 10 lists HP
SupportPack service options.
Table 10 SupportPacks
SupportPack Number Description
H2667A/E 2-year express exchange
H2698A/E 3-year express exchange
H4619A/E 3-year on-site, next-day
H5526A/E 3-year on-site, same-day
H4624A/E 3-year on-site, 24 x 7
Note To order HP SupportPacks, visit http://www.hp.com/hps/support/
supportpack, or contact your support or sales representative.
Appendix B Service Options 79
Contacting HP Customer Support
If your autoloader fails during the warranty period and the suggestions in the
documentation do not solve the problem, you can receive support by doing the
following:
■ Access HP Support on the World Wide Web at http://www.hp.com/
support/storage
■ Contact your authorized HP dealer or Authorized Service Provider
■ Call the HP Customer Care Center in your region
If you purchased a service contract through HP or an authorized reseller, make
sure that you register your autoloader immediately. Failure to register may
result in slower response time. Registering allows the local repair office to
prepare for the proper response level needed. If your library fails while under
the support contract period, contact the appropriate support number included
in your contract information.
If your autoloader fails after the warranty period, contact your authorized Hp
dealer or distributor, or the nearest HP sales and service office. Customers in
the US and Europe can use a credit card for phone assistance.
Information Needed for Support
Before contacting your HP service representative, please have the following
information ready:
■ Model number for your autoloader
■ Serial number
■ Media type and format
■ Error codes
■ Revision number for autoloader and drive firmware
■ Brand and model of your host computer
■ Brand and model of your SCSI host adapter
■ Autoloader drivers and backup software that you are using and the version
number(s)
80 Contacting HP Customer Support Appendix B
Backup Software Support
While the autoloader product itself is supported by Hewlett-Packard, all
software products are supported by individual software vendors. When
contacting the software vendor for support, you will need the following
information:
■ Your name and telephone number
■ Product name, release number, operating system, build, and serial number
■ Detailed list of error messages reported
■ Configuration files and log files related to the problem
■ Screen dumps, if applicable
■ Explanation of how to reproduce the problem, if possible
■ Events that may have contributed to the problem, recent operator actions,
recent events in the software or the system, and recent changes to the
computer system, software, or network environment.
HP Telephone Support
To obtain technical assistance, call the support representative nearest you.
North and South America
Note For the latest list of phone numbers for HP Customer Support, see
http://www.hp.com/go/support. Phone charges may apply.
■ Argentina
(541) 778 8380
■ Brazil
(011) 829 6612
■ Canada
905-206-4663
■ Chile
800 360 999
■ Mexico
800 427 6684
Appendix B Contacting HP Customer Support 81
■ United States
(970) 635-1500; Monday - Friday,
7 am - 5pm Mountain Time
■ Venezuela
800 47 888 (Caracas 207 8488)
European Customer Support Centers
Monday - Friday, 8:30 - 18:00 (C.E.T)
Note For the latest list of phone numbers for HP Customer Support, see
http://www.hp.com/go/support. Phone charges may apply.
■ Austria
+ 43 (0) 7114 201080
■ Belgium, Dutch
+ 32 (0) 2 626 8806
■ Belgium, French
+ 32 (0) 2 626 8807
■ Denmark
+ 45 39 29 4099
■ English
International + 44 (0) 171 512 52 02
■ Finland
+ 358 (0) 203 47 288
■ France
+ 33 (0) 1 43 62 34 34
■ Germany
+49 (0) 180 52 58 143
■ Ireland
+ 353 (0) 1 662 5525
■ Israel
+ 972 (0) 9 9524848
■ Italy
+ 39 02 264 10350
82 Contacting HP Customer Support Appendix B
■ Netherlands
+ 31 (0) 20 606 8751
■ Norway
+ 47 22 11 6299
■ Portugal
+ 351 (0)1 318 00 65
■ Spain
+ 34 902 321 123
■ Sweden
+ 46 (0) 8 619 2170
■ Switzerland
+ 41 (0) 848 80 11 11
■ Turkey
+ 90 212 224 59 25
■ United Kingdom
+ 44 (0) 171 512 52 02
Asia Pacific Customer Support Centers
Note For the latest list of phone numbers for HP Customer Support, see
http://www.hp.com/go/support. Phone charges may apply.
■ Australia
+ 61 3 8877 8000
■ China
+ 86 (0) 10 6564 5959
■ Hong Kong
800 96 7729
■ India
+ 91 11 682 6035
■ Indonesia
+ 62 21 350 3408
■ Japan
+ 81 3 3335 8333
Appendix B Contacting HP Customer Support 83
■ Korea
+ 82 2 3270 0700
■ Outside Seoul
080 999 0700
■ Malaysia
+ 60 3 295 2566
■ New Zealand
+ 64 9 356 6640
■ Penang
1 300 88 00 28
■ Philippines
+ 63 2 867 3551
■ Singapore
+ 65 272 5300
■ Taiwan
+ 886 2 717 0055
■ Thailand
+ 66 2 661 4000
■ Vietnam
+ 84 (0) 8 823 4530
Elsewhere
Contact your authorized HP dealer/distributor or the nearest HP sales and
service office.
84 Contacting HP Customer Support Appendix B
Warranty Information
HP Products: HP StorageWorks vs80 1/8 Autoloader
Duration of limited warranty: One year
1. HP warrants HP hardware, accessories, and supplies against defects in
materials and workmanship for the period specified above. If HewlettPackard receives notice of such defects during the warranty period,
Hewlett-Packard will, at its option, either repair or replace products which
prove to be defective. Replacement products may be either new or likenew.
2. HP warrants that HP software will not fail to execute its programming instructions,
for the period specified above, due to defects in material and workmanship when
properly installed and used. If HP receives notice of such defects during the
warranty period, HP will replace software media that does not execute its
programming instructions due to such defects.
3. HP does not warrant that the operation of HP products will be uninterrupted or error
free. If HP is unable, within a reasonable time, to repair or replace any product to a
condition as warranted, customer will be entitled to a refund of the purchase price
upon prompt return of the product.
4. HP products may contain remanufactured parts equivalent to new in performance
or may have been subject to incidental use.
5. The warranty period begins on the date of delivery or on the date of installation if
installed by HP. If customer schedules or delays HP installation more than 30 days
after delivery, warranty begins on the 31st day from delivery.
6. Warranty does not apply to defects resulting from (a) improper or inadequate
maintenance or calibration, (b) software, interfacing, parts or supplies not supplied
by HP, (c) unauthorized modification or misuse, (d) operation outside of the
published environmental specifications for the products, or (e) improper site
preparation or maintenance.
7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE
EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN
OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY
IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY
QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
8. HP will be liable for damage to tangible property per incident up to the greater of
$300,000 or the actual amount paid for the product that is the subject of the claim,
and for damages for bodily injury or death, to the extent that all such damages are
determined by a court of competent jurisdiction to have been directly caused by a
defective HP product.
Appendix B Warranty Information 85
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY
STATEMENT ARE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. EXCEPT
AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR
LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED
IN CONTRACT, TORT, OR OTHERWISE.
86 Warranty Information Appendix B
index
A
accessories 14
altitude specifications
Asia-Pacific telephone support
83
autoloader
registration 78
autoloader accessories
autoloader installation
autoloader reset
autoloader test
73
14
8
40
48
B
back panel 11
backup software
SCSI host adapter support 21
bulk erasing
29, 56
C
cable connection 19
cables
SCSI 53
cartridge use
cartridges
exporting 31
importing 30
loading 32
maintaining 35
unloading 33
write protecting 34
choosing a location
circular mode
29
12
43
cleaning
drive 36
cleaning cartridge
56, 59, 60, 75
cleaning the drive
configuring the autoloader
reset 40
SCSI IDs 41
connecting the autoloader
control button
conventions
typographical 2
customer support
Asia-Pacific 83
Europe 82
North and South America 81
cycle count
30, 36, 37,
36
27
78, 86
49
D
data cartridge
bulk erasing DLTtape IV media
29, 56
DLT
description 75
dimensions
length
write-protect 34
data cartridges
capacity 9
operating temperature range
35
diagnostic utility
diagnostics
75
75
45
45
19
DLT
media formatted capacity 75
DLTtape IV
bulk erasing media 29
drive cleaning
drivers
autoloader 21
ISV 21
software 21
36
E
electro-static discharge (ESD)
protection
European telephone support
event log
exporting cartridges
21
82
49
31
F
firmware
current version 50
updating from cartridge 46,
47
updating from the Web 45
front panel
front panel buttons
front panel features
24
27
10
H
home screen 24
HP Library & Tape Tools
45, 52
22,
87
I
importing cartridges 30
information
cycle count 49
event log 49
warranty 2
information, gathered before
contacting support
installation
cabling 19
driver 21
HBA 21
powering on 19
rack 16
software 21
troubleshooting 53
installation overview
installing the autoloader
ISV application
80
8
8
21
L
LEDs
Clean Drive 26, 59
Error 26
Media Attention 26, 61
Ready/Activity 26
loading cartridges
location requirements
Logical Unit Numbers (LUNs)
32
12
9
M
maintaining cartridges 35
media
29, 75
bulk erasing DLTtape IV
cartridges
DLT
cartridge life 75
media specifications
menu tree
29, 56
75
28
N
North and South American tele-
phone support
81
O
operating modes
Autoload 44
Circular 43
operator panel
control button 27
ordering supplies and accessories
86
overview
front panel 10
operator panel 24
rear panel 11
24
P
packing materials 13
physical specifications
power
source 12
powering on
product components
product registration
19
72
14
78
R
rack requirements 16
rear panel features
registering the autoloader
registering your product
resetting the autoloader
11
78
78
40
S
SCSI cabling 53
SCSI IDs
changing 41, 53
Logical Unit Numbers (LUNs)
9, 41, 53
SCSI requirements
service options
service representative
setting SCSI IDs
9
79
19, 80
41
software compatibility
specifications
air quality 12
altitude 73
clearance 12
DLT
formatted capacity 75
media cartridge life
media shelf life
humidity 12
interface 72
location 12
media 75
number of slots 72
physical 72
room temperature 12
standalone requirements 12
storage capacity 72
tape drive 74
temperature and humidity 73
vibration 73
weight 12
storage capacity
stuck tapes
supplies and accessories
support packs
system test
62
79
48
21
75
75
72
86
T
tape cartridge
bulk erasing DLTtape IV media
29, 56
DLT
description 75
dimensions
length
tape cartridges
tape drive specifications
tape formats
DLT 4000 29, 59
DLT 7000 26, 60
DLT 8000 26, 60
75
75
75
74
88
Tape Tools 21, 45
tapes
29
stuck 62
temperature and humidity specifications
test
troubleshooting
troubleshooting table
typographical conventions
73
system 48
53
55
2
U
unloading cartridges 33
unpacking the autoloader
using cartridges
29
13
V
verifying the connection 21
vibration specifications
73
W
warranty 2, 85
warranty options
write protecting tapes
79
34
89
90
Loading...