HP V4000, dv4000 User Manual

Maintenance and Service Guide

HP Pavilion dv4000 Notebook PC Compaq

Document Part Number: 377367-001

March 2005

This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems; and performing notebook disassembly procedures.

Presario V4000 Notebook PC

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel, Pentium, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide HP Pavilion dv4000 Notebook PC Compaq Presario V4000 Notebook PC First Edition March 2005 Document Part Number: 377367-001

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Notebook . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–4

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–27

2 Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Notebook Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Miscellaneous Doors/Covers Kit . . . . . . . . . . . . . . 3–12

3.4 Miscellaneous Cable Kit . . . . . . . . . . . . . . . . . . . . . 3–13

3.5 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–14

3.6 Miscellaneous (Not Illustrated). . . . . . . . . . . . . . . . 3–16

3.7 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–18

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–6

Maintenance and Service Guide iii

Contents

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Notebook for Disassembly . . . . . . . . . 5–5

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.5 Notebook Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.6 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

5.7 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14

5.8 Mini PCI Communications Card. . . . . . . . . . . . . . . 5–17

5.9 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19

5.10 Heat Sink. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–20

5.11 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23

5.12 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25

5.13 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27

5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–31

5.15 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.16 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–39

5.17 Modem Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–43

5.18 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–45

5.19 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–59

5.20 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–62

5.21 USB Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–64

5.22 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . 5–67

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

Index

iv Maintenance and Service Guide

Product Description

The HP Pavilion dv4000 Notebook PC 1 and Compaq Presario V4000 Notebook PC 2 offer advanced modularity,

Pentium® M and Celeron® M processors, and extensive

Intel® multimedia support.

HP Pavilion dv4000 Notebook PC and Compaq Presario V4000 Notebook PC

Maintenance and Service Guide 1–1

Product Description

1.1 Features

■ Intel Pentium M 2.00-, 1.73-, 1.60-, or 1.50-GHz processors,

or Intel Celeron M 1.50-, 1.40-, or 1.30-GHz processors, varying by notebook

■ 15.4-inch, WXGA, TFT (1280 × 800) with BrightView

display, or 15.4-inch, WXGA, TFT (1280 × 800) display, varying by notebook model

■ 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by

notebook model

■ 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz,

expandable to 2.0 GB

■ Microsoft® Windows® XP Home Edition or Windows XP

Professional, varying by notebook model

■ Full-size Windows keyboard with embedded numeric keypad

■ TouchPad pointing device, including dedicated horizontal

(Compaq Presario V4000 models) and vertical scroll regions

■ Integrated 10Base-T/100Base-TX Ethernet local area

network (LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini PCI IEEE 802.11b/g

WLAN device (selected models only)

■ Support for one Type I or Type II PC Card slot, with support

for

both 32-bit (CardBus) and 16-bit PC Cards

■ Support for ExpressCard slot

■ External 65-watt AC adapter with 3-wire power cord

■ 12- or 6-cell Li-Ion battery pack, varying by notebook model

■ Stereo speakers

■ Volume up, volume mute, and volume down buttons

■ QuickPlay buttons (select models only)

■ Support for the following optical drives:

❏ DVD±RW and CD-RW Combo Drive

❏ DVD/CD-RW Combo Drive

model

1–2 Maintenance and Service Guide

Product Description

Numerous references are made throughout this Maintenance and

✎

Service Guide to “full-featured” and “defeatured” models.

model is considered to be full-featured if it has 4 Universal

A Serial Bus ports and the following components:

■ Digital Media Slot/Memory Reader

■ Expansion port

■ ExpressCard slot

■ IEEE 1394 port

■ Infrared port

■ Quick Launch buttons (HP Pavilion dv4000 models only)

A notebook model is considered to be defeatured if it has only

Universal Serial Bus ports and none of the components listed

2 above.

■ Connectors:

❏ Audio-in (microphone) ❏ Audio-out (headphone) ❏ Digital Media Slot (full-featured models only) ❏ Expansion port (full-featured models only) ❏ ExpressCard slot (full-featured models only) ❏ External monitor ❏ IEEE 1394 (full-featured models only) ❏ Infrared (full-featured models only) ❏ PC Card ❏ Power ❏ Primary battery ❏ RJ-11 (modem) ❏ RJ-45 (network) ❏ S-Video-out ❏ Serial port (full-featured models only) ❏ Smart card ❏ Universal Serial Bus (USB) v. 2.0 (4 ports on full-featured

models, 2 ports on defeatured models)

Maintenance and Service Guide 1–3

Product Description

1.2 Resetting the Notebook

If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also

CMOS:

clear

1. Prepare the notebook for disassembly (refer to Section 5.3,

“Preparing the Notebook for Disassembly,” for more

information).

2. Remove the real-time clock (RTC) battery (refer to

Section 5.9, “RTC Battery,” for more information on

removing and replacing the RTC battery).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the notebook.

5. Connect AC power to the notebook. Do not reinsert any battery packs at this time.

6. Turn on the notebook.

All passwords and all CMOS settings have been cleared.

1.3 Power Management

The notebook comes with power management features that extend battery operating time and conserve power. The notebook

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power/standby button

■ Advanced Configuration and Power Management (ACPM)

1–4 Maintenance and Service Guide

supports the following power management features:

compliance

1.4 External Components

The external components on the front of the notebook are shown below and described in model, component locations may vary.

Front Components

Table 1-1. Depending on your notebook

Tabl e 1-1

Product Description

Front Components

Item Component Function

1 Power/standby light ■ On: Notebook is turned on.

■ Blinking: Notebook is in standby.

■ Off: Notebook is off or in hibernation.

2 Battery light ■ On: The battery pack is charging.

■ Blinking: The battery pack has reached a

low-battery condition.

■ Off: The battery pack is fully charged or not inserted.

3 Integrated Drive

Electronics (IDE) drive light

4 Consumer infrared

(IR) lens (select models only)

5 Speakers Produce stereo sound.

6 Display release button Opens the notebook.

Maintenance and Service Guide 1–5

On or blinking: The internal hard drive or an optical drive is being accessed.

Links the notebook to an optional remote control.

Product Description

The external components on the right side of the HP Pavilion dv4000 are shown below and described in on your notebook model, component locations may vary.

Right-Side Components, HP Pavilion dv4000

Table 1-2. Depending

1–6 Maintenance and Service Guide

Product Description

Tabl e 1-2

Right-Side Components, HP Pavilion dv4000

Item Component Function

1 Optical drive Supports an optical disc, such as a CD or

DVD.

2 Audio-out

(headphone) jack (full-featured models only)

3 Audio-in (microphone)

jack (full-featured models only)

4 USB ports

(full-featured models only)

5 Monitor port

(full-featured models only)

6 S-Video-out jack

(full-featured models only)

7 Security cable slot Attaches an optional security cable to the

Connects an optional headphone or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR.

Connects an optional stereo microphone.

Connect optional USB devices.

Number of USB ports vary by model.

✎

Connects an optional VGA monitor or projector.

Connects the video function of an optional S-Video device, such as a television, VCR, or video capture card.

notebook.

The purpose of security solutions is

✎

to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen.

Maintenance and Service Guide 1–7

Product Description

The external components on the right side of the Compaq in

Table 1-3. Depending on your notebook model, component

locations may vary.

Right-Side Components, Compaq Presario V4000

Presario V4000 are shown below and described

1–8 Maintenance and Service Guide

Product Description

Tabl e 1-3

Right-Side Components, Compaq Presario V4000

Item Component Function

1 Optical drive Supports an optical disc, such as a CD or

DVD.

2 Audio-out (headphone)

jack (full-featured models only)

3 Audio-in (microphone)

jack (full-featured models only)

4 USB ports

(full-featured models only)

5 Monitor port

(full-featured models only)

6 S-Video-out jack

(full-featured models only)

7 Security cable slot Attaches an optional security cable to the

Connects an optional headphone or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR.

Connects an optional stereo microphone.

Connect optional USB devices.

Number of USB ports vary by model.

✎

Connects an optional VGA monitor or projector.

Connects the video function of an optional S-Video device, such as a television, VCR, or video capture card.

notebook.

The purpose of security solutions is

✎

to act as a deterrent. These solutions do not prevent the product from being mishandled or stolen.

Maintenance and Service Guide 1–9

Product Description

The external components on the left side of the HP Pavilion dv4000 are shown below and described in on your notebook model, component locations may vary.

Left-Side Components, HP Pavilion dv4000

Table 1-4. Depending

1–10 Maintenance and Service Guide

Tabl e 1-4

Product Description

Left-Side Components, HP Pavilion dv4000

Item Component Function

1 Power connector Connects the AC adapter cable.

2 RJ-11 (modem) jack Connects a modem cable (not included).

3 RJ-45 (network) jack Connects a network cable (not included).

4 Expansion port 2

(full-featured models only)

5 USB ports Connect optional USB devices.

6 1394 port (4-pin;

full-featured models only)

7 Digital Media Slot

(full-featured models only)

Connects the notebook to an optional docking device.

The notebook has only one

✎

expansion port. The term

describes the type of

port 2

expansion port.

Number of USB ports vary by model.

✎

Connects an optional 1394a device such as a scanner, a digital camera, or a digital camcorder.

Supports the following optional digital cards: SD (Secure Digital) Memory Card, SD I/O Card, Memory Stick, Memory Stick Pro, MultiMediaCard, xD-Picture Card, and SmartMedia.

expansion

8 Digital Media Slot light

(full-featured models only)

9 ExpressCard slot

(full-featured models only)

10 PC Card slot Supports an optional Type I or Type II

11 PC Card eject button Ejects PC Cards from the PC Card slot.

Maintenance and Service Guide 1–11

On: An optional digital card is being accessed.

Supports an optional ExpressCard.

32-bit (CardBus) or 16-bit PC Card.

Product Description

Tabl e 1-4

Left-Side Components, HP Pavilion dv4000

Item Component Function

12 Monitor port

(full-featured models only)

13 S-Video-out jack

(defeatured models only)

14 Audio-in (microphone)

jack (defeatured models only)

15 Audio-out (headphone)

jack (defeatured models only)

Connects an optional VGA monitor or projector.

Connects the video function of an optional S-Video device, such as a television, VCR, or video capture card.

Connects an optional stereo microphone.

Connects an optional headphone or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR.

(Continued)

1–12 Maintenance and Service Guide

Product Description

The external components on the left side of the Compaq Presario V4000 are shown below and described in

Table 1-5. Depending

on your notebook model, component locations may vary.

Left-Side Components, Compaq Presario V4000

Maintenance and Service Guide 1–13

Product Description

Tabl e 1-5

Left-Side Components, Compaq Presario V4000

Item Component Function

1 Power connector Connects the AC adapter cable.

2 RJ-11 (modem) jack Connects a modem cable (not included).

3 RJ-45 (network) jack Connects a network cable (not included).

4 Expansion port 2

(full-featured models only)

5 USB ports Connect optional USB devices.

6 1394 port (4-pin;

full-featured models only)

7 Memory Reader

(full-featured models only)

Connects the notebook to an optional docking device.

The notebook has only one

✎

expansion port. The term

describes the type of

port 2

expansion port.

Number of USB ports vary by model.

✎

Connects an optional 1394a device such as a scanner, a digital camera, or a digital camcorder.

Supports the following optional digital cards: SD (Secure Digital) Memory Card, SD I/O Card, Memory Stick, Memory Stick Pro, MultiMediaCard, xD-Picture Card, and SmartMedia.

expansion

8 Memory Reader light

(full-featured models only)

9 ExpressCard slot

(full-featured models only)

10 PC Card slot Supports an optional Type I or Type II

11 PC Card eject button Ejects PC Cards from the PC Card slot.

1–14 Maintenance and Service Guide

On: An optional digital card is being accessed.

Supports an optional ExpressCard.

32-bit (CardBus) or 16-bit PC Card.

Tabl e 1-5

Product Description

Left-Side Components, Compaq Presario V4000

Item Component Function

12 Monitor port

(full-featured models only)

13 S-Video-out jack

(defeatured models only)

14 Audio-in (microphone)

jack (defeatured models only)

15 Audio-out (headphone)

jack (defeatured models only)

Connects an optional VGA monitor or projector.

Connects the video function of an optional S-Video device, such as a television, VCR, or video capture card.

Connects an optional stereo microphone.

Connects an optional headphone or powered stereo speakers. Also connects the audio function of an audio/video device, such as a television or VCR.

(Continued)

Maintenance and Service Guide 1–15

Product Description

The standard keyboard components of the notebook are shown below and described in Table 1-6.

Standard Keyboard Components

1–16 Maintenance and Service Guide

Product Description

Table 1-6

Standard Keyboard Components

Item Component Function

1 fn key Combines with other keys to perform

system tasks as hotkeys. For example, pressing brightness.

2 caps lock key Enables caps lock and turns on the caps

lock light.

3 f1 to f12 keys (12) Perform system and application tasks.

When combined with perform additional tasks as hotkeys.

4 num lock key Enables numeric lock, turns on the

embedded numeric keypad, and turns on

fn+f7 decreases screen

fn, function keys

the num lock light.

5 Embedded numeric

keypad keys (15)

6 Arrow keys Move the cursor around the screen.

7 Windows

applications

8 Windows logo key Displays the Microsoft Windows Start

Maintenance and Service Guide 1–17

key

Can be used like the keys on an external numeric keypad.

Displays a shortcut menu for items beneath the pointer.

menu.

Product Description

The top components on HP Pavilion dv4000 models are shown below and described in Table 1-7.

Top Components, HP Pavilion dv4000 Models

Table 1-7

Top Components, HP Pavilion dv4000

Item Component Function

1 Power/standby light ■ On: Notebook is turned on.

■ Blinking: Notebook is in standby.

■ Off: Notebook is off or in hibernation.

1–18 Maintenance and Service Guide

Table 1-7

Product Description

Top Components, HP Pavilion dv4000

Item Component Function

2 Power/standby button When the notebook is

■ Off, press to start the notebook.

■ On, briefly press to initiate hibernation.

■ In standby, briefly press to resume from

standby.

■ In hibernation, briefly press to restore from hibernation.

If the system has stopped

✎

responding and Windows shutdown procedures cannot be used, press and hold for at least 4 seconds to turn off the notebook.

3 Quick Launch buttons

(select models only)

4 Volume mute button Mutes or restores volume.

5 Wireless light (select

models only)

Launch default multimedia, digital imaging, or music applications (vary by model).

On: One or more internal wireless devices have been turned on.

To establish a wireless connection,

✎

a wireless network must already be set up.

(Continued)

6 Wireless button (select

models only)

7 Volume down button Decreases system volume.

8 Volume up button Increases system volume.

9 Display switch Initiates standby when the notebook is

Maintenance and Service Guide 1–19

Turns the wireless functionality on or off, but does not create a wireless connection.

To establish a wireless connection,

✎

a wireless network must already be set up.

closed.

Product Description

The top components on Compaq Presario V4000 models are shown below and described in Table 1-8.

Top Components, Compaq Presario V4000 Models

1–20 Maintenance and Service Guide

Table 1-8

Product Description

Top Components, Compaq Presario V4000 Models

Item Component Function

1 Wireless button (select

models only)

2 Power/standby button When the notebook is

3 Volume down button Decreases system volume.

4 Volume mute button

Volume mute light

Turns the wireless functionality on or off, but does not create a wireless connection.

To establish a wireless connection,

✎

a wireless network must already be set up.

■ Off, press to start the notebook.

■ On, briefly press to initiate hibernation.

■ In standby, briefly press to resume from

standby.

■ In hibernation, briefly press to restore from hibernation.

If the system has stopped

✎

responding and Windows shutdown procedures cannot be used, press and hold for at least 4 seconds to turn off the notebook.

Mutes or restores volume. On: Volume is muted.

5 Volume up button Increases system volume.

6 Display switch Initiates standby when the notebook is

closed.

Maintenance and Service Guide 1–21

Product Description

The HP Pavilion dv4000 notebook TouchPad components are shown below and described in Table 1-9.

TouchPad Components, HP Pavilion dv4000

Table 1-9

TouchPad Components, HP Pavilion dv4000

Item Component Function

1 TouchPad Moves the pointer.

2 Left and right

TouchPad buttons

3 Display release button Opens the notebook.

4 TouchPad vertical

scroll zone

1–22 Maintenance and Service Guide

Function like the left and right buttons on an external mouse.

Scrolls up or down.

Product Description

The Compaq Presario V4000 notebook TouchPad components are shown below and described in Table 1-10.

TouchPad Components, Compaq Presario V4000

Table 1-10

TouchPad Components, Compaq Presario V4000

Item Component Function

1 TouchPad Moves the pointer.

2 TouchPad horizontal

scroll zone

3 Left and right

TouchPad buttons

4 TouchPad vertical

scroll zone

Maintenance and Service Guide 1–23

Scrolls left or right.

Function like the left and right buttons on an external mouse.

Scrolls up or down.

Product Description

The external components on the bottom of the notebook are shown below and described in

Table 1-11.

Bottom Components

1–24 Maintenance and Service Guide

Table 1-11

Product Description

Bottom Components

Item Component Function

1 Battery bay Holds a battery pack.

2 Vents (4) Provide airflow to cool internal

components.

To prevent overheating, do not

✎

obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows or thick rugs or clothing, to block airflow.

3 Hard drive bay Holds the internal hard drive.

4 Optical drive Supports an optical disc, such as a CD

or DVD.

5 Labels area Contains the serial number and other

information labels.

6 Battery pack release latch Releases a battery pack from the

battery bay.

Maintenance and Service Guide 1–25

Product Description

Table 1-11

Bottom Components

Item Component Function

7 Memory module/Mini PCI

compartment cover

8 Thermal cover Provides access to the heat sink and

(Continued)

■ Holds an optional wireless LAN device (select models only).

To prevent an unresponsive

system and the display of a warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devices in your country. If you install an unauthorized device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care.

■ Contains 2 memory module slots that support replaceable memory modules. The number of preinstalled memory modules varies by notebook model.

processor.

1–26 Maintenance and Service Guide

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