Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel, Pentium,
Celeron, and Core are trademarks or
registered trademarks of Intel Corporation
or its subsidiaries in the United States and
other countries. Microsoft, Windows, and
Windows Vista are U.S. registered
trademarks of Microsoft Corporation. SD
Logo is a trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
This guide is a troubleshooting reference
used for maintaining and servicing the
computer. It provides comprehensive
information on identifying computer
features, components, and spare parts; on
troubleshooting computer problems; and on
performing computer disassembly
procedures.
First Edition: Januaary 2010
Document Part Number: 582062-001
Safety warning notice
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
3 Illustrated parts catalog ............................................................................................................................... 15
Service tag ......................................................................................................................................... 15
Computer major components ............................................................................................................. 17
Index ................................................................................................................................................................. 111
ENWWvii
viiiENWW
1Product description
CategoryDescription
Product NameHP TouchSmart tm2 Notebook PC
ProcessorsIntel™ Core™2 SU9600 1.60-GHz processor, 3-MB L2 cache, 800-MHz front side
Support for Blu ray and/or high-definition (HD)-DVD playback with HD decode and
Graphics subsystem memory size is dynamic change
Panels12.1-inch, WXGA (1280 × 800, 16:10 wide aspect ratio), LED BrightView with
bus (FSB), 10-W
10-W
10-W
with at least 512-MB of dedicated video memory. Dedicated video memory
increases to 796 MB when for system memory = 2048 . Dedicated video memory
increases to 1308 MB when system memory = 3072 MB. Dedicated video memory
increases to 1695 MB when system memory = 4096MB.
DX10 support
Wacom touch-screen (multitouch enabled) and EMR support
Typical brightness: 200 nits
Memory●Two SODIMM slots
Customer accessible/upgradable
●
Dual-channel support
●
8192-MB total system memory (4096 MB × 2, dual-channel)
6144-MB total system memory (4096 MB + 2048 MB)
4096-MB total system memory (4096 MB × 1; 2048 MB × 2, dual-channel)
3072-MB total system memory (2048 MB + 1024 MB)
DDR3, 1333-MHz, can be downgraded to 1066-MHz
●
ENWW1
CategoryDescription
2048-MB total system memory (2048 MB × 1; 1024 MB × 2, dual-channel)
1024-MB total system memory (1024 MB × 1)
Hard drives●Supports all 9.5-mm, 6.35-cm (2.5-inch) hard drives
Serial ATA
●
Supports Accelerometer hard drive protection
●
500-GB, 7200-rpm
320-GB, 7200-rpm
250-GB, 7200-rpm
160-GB, 7200-rpm
Optical drivesSupports only external optical drives
12.7-mm tray load
●
Parallel ATA
●
●Blu-ray ROM DVD±RW SuperMulti Double-Layer Drive with LightScribe
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with
●
LightScribe
WebcamLow-light VGA camera, fixed (no tilt), with activity light, 640 × 480 by 24 frames
DockingDocking support through the expansion port 3. Supports the HP xb3000 Notebook
module (includes two antennae in display assembly):
Digital Media Slot, supports Memory Stick, Memory Stick Pro,
●
MultiMediaCard, Secure Digital Memory Card, and xD-Picture Card.
bandwidth digital content protection (HDCP) key
when connected to devices through the expansion port 3. Hot plug, unplug, and
auto detect for correct output to wide-aspect and standard-aspect video.
Expansion Base and the HP Notebook QuickDock.
Keyboard/pointing devices12.1-inch island-style keyboard with duracoat finish
Taps enabled as default
TouchPad with 2 buttons and two-way scroll supports clickpad and HP-defined
gestures
Wacom 9.0-mm touch-screen pen
Power requirements6-cell, 62-Wh, 2.80-Ah Li-ion battery
65-W AC adapter with localized cable plug support (2-wire plug with ground pin,
SecuritySecurity cable slot
Fingerprint reader with Digtial Persona software support
Operating systemPreinstalled:
Windows® 7 Professional (64-bit)
Windows 7 Home Premium (64-bit)
ServiceabilityEnd-user replaceable parts:
AC adapter
Battery (system)
supports 2-pin DC connector)
ENWW3
CategoryDescription
Hard drive
Memory module
Optical drive
RTC battery
WLAN module
WWAN module
4Chapter 1 Product descriptionENWW
2External component identification
Top components
Display components
ItemComponentFunction
(1)WWAN antennas (2)* (select models only)Send and receive wireless signals to communicate
with wireless wide-area networks (WWAN).
(2)WLAN antennas (2)*Send and receive wireless signals to communicate
with wireless local area networks (WLAN).
(3)Internal microphones (2)Record sound.
(4)Webcam lightOn: The webcam is in use.
(5)WebcamRecords video and captures still photographs.
(6)Speakers (2)Produce sound.
ENWWTop components5
ItemComponentFunction
Keys
(7)Convertible hingeSwivels the display and converts the computer from
traditional notebook mode to slate mode or from slate
mode to notebook mode. In slate mode, the display is
rotated and folded flat, so that you can view content
while carrying the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately
around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safetyand Environmental Notices that applies to your country or region. These notices are located in Help and Support.
ItemComponentFunction
(1)esc keyDisplays system information when pressed in
(2)fn keyExecutes frequently used system functions when
(3)Windows logo keyDisplays the Windows Start menu.
(4)Windows applications keyDisplays a shortcut menu for items beneath the cursor.
(5)Action keysExecute frequently used system functions.
combination with the fn key.
pressed in combination with an arrow key or the esc
key.
6Chapter 2 External component identificationENWW
Lights
ItemComponentDescription
(1)Caps lock lightWhite: Caps lock is on.
(2)Mute lightAmber: Computer sound is off.
(3)Wireless light●White: An integrated wireless device, such as a
(4)TouchPad off indicator●Amber: The TouchPad is off.
wireless local area network (WLAN) device and/or
a Bluetooth device, is on.
NOTE: Wireless devices are enabled at the
factory.
Amber: All wireless devices are off.
●
Off: The TouchPad is on.
●
ENWWTop components7
TouchPad components
ItemComponentFunction
(1)TouchPad off indicatorTo turn the TouchPad zone on and off, quickly double-
(2)Left TouchPad buttonFunctions like the left button on an external mouse.
(3)Right TouchPad buttonFunctions like the right button on an external mouse.
(4)TouchPad zoneMoves the pointer and selects or activates items on the
tap the TouchPad off indicator.
NOTE: When the TouchPad zone is active, the light
is off.
screen.
8Chapter 2 External component identificationENWW
Front components
ItemComponentFunction
(1)VentEnables airflow to cool internal components.
(2)External WWAN antennaSends and receives wireless signals to communicate
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
with WWANs.
NOTE: For optimal transmission, keep the areas
immediately around the antenna free from obstruction.
To see wireless regulatory notices, refer to the section
of the Regulatory, Safety and Environmental Notices
that applies to your country or region. These notices
are located in Help and Support.
Left-side components
ItemComponentFunction
(1)VentEnables airflow to cool internal components.
(2)HDMI portConnects an optional video or audio device, such as a
(3)USB portConnects an optional USB device.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It is
normal for the internal fan to cycle on and off during
routine operation.
high-definition television, or any compatible digital or
audio component.
ENWWFront components9
ItemComponentFunction
(4)Audio-out (headphone) jack/Audio-in (microphone) jackProduces sound when connected to optional powered
(5)Drive light●Blinking white: The hard drive is being accessed.
(6)Pen tether holeConnects the pen tether.
(7)Pen holderHolds the digitizer pen.
Rear components
stereo speakers, headphones, earbuds, a headset, or
television audio. Also connects an optional headset
microphone.
NOTE: When a device is connected to the jack, the
device speakers are disabled.
Amber: HP ProtectSmart Hard Drive Protection
●
has temporarily parked the hard drive.
ItemComponentFunction
(1)Security cable slotAttaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from
being mishandled or stolen.
(2)External monitor portConnects an external VGA monitor or projector.
(3)RJ-45 (network) jackConnects a network cable.
10Chapter 2 External component identificationENWW
Right-side components
ItemComponentFunction
(1)Fingerprint reader (select models only)Allows a fingerprint logon to Windows instead of a
(2)Rotate buttonRotates the screen image counterclockwise to 4
password logon.
orientations: landscape primary, portrait primary,
landscape secondary, and portrait secondary.
NOTE: Computers with WWAN capabilities only
support landscape primary and portrait secondary
orientations.
(3)Power light●White: The computer is on.
Blinking white: The computer is in the Sleep
●
state.
Off: The computer is off or in Hibernation.
●
(4)Power switch
(5)Wireless light●White: An integrated wireless device, such as a
When the computer is off, slide the power switch
●
to turn on the computer.
●When the computer is on, briefly slide the power
switch to exit Sleep.
●When the computer is in the Sleep state, briefly
slide the power switch to exit Sleep.
When the computer is in Hibernation, briefly slide
●
the power switch to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, slide and hold
the power switch for at least 5 seconds to turn off the
computer.
To learn more about your power settings, select Start
> Control Panel > System and Security > Power
Options.
WLAN device and/or a Bluetooth device, is on.
NOTE: Wireless devices are enabled at the
factory.
●Amber: All wireless devices are off.
ENWWRight-side components11
ItemComponentFunction
(6)Wireless buttonTurns the wireless feature on or off, but does not
(7)Digital Media SlotSupports the following digital card formats:
(8)USB ports (2)Connect optional USB devices.
(9)Battery light
establish a wireless connection.
NOTE: A wireless network must be set up in order to
establish a wireless connection.
●Memory Stick
Memory Stick Pro
●
MultiMediaCard
●
●Secure Digital Memory Card
xD-Picture Card
●
Off: The computer is running on battery power.
●
●Blinking amber: The battery has reached a low
battery level, a critical battery level, or there is a
battery error.
●Amber: A battery is charging.
White: The computer is connected to external
●
power and the battery is fully charged.
(10)Power connectorConnects an AC adapter.
12Chapter 2 External component identificationENWW
Bottom components
ItemComponentFunction
(1)Battery release latchReleases the battery from the battery bay.
(2)Battery bayHolds the battery and contains the SIM slot.
NOTE: The battery is preinstalled in the battery bay
at the factory.
(3)Vents (4)Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to
cool internal components and prevent overheating. It
is normal for the internal fan to cycle on and off during
routine operation.
(4)Hard drive bayHolds the hard drive and contains the WWAN module
(5)Memory module compartmentContains the memory module slots, WLAN module
slot.
slot, and holds the RTC battery.
ENWWBottom components13
14Chapter 2 External component identificationENWW
3Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
(1) Product name: This is the product name affixed to the front of the computer.
(2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
(3) Part number/Product number (p/n): This number provides specific information about the product's
hardware components. The part number helps a service technician to determine what components
and parts are needed.
(4) Model description: This is the number used to locate documents, drivers, and support for
the computer.
(5) Warranty period: This number describes the duration of the warranty period for the computer.
ENWWService tag15
16Chapter 3 Illustrated parts catalogENWW
Computer major components
ENWWComputer major components17
ItemDescriptionSpare part number
(1)Display assembly
12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera,
microphones, fingerprint reader, WLAN antenna cables, and WWAN antenna cables
12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera,
microphones, fingerprint reader, and WLAN antenna cables
12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera,
microphones, WLAN antenna cables, and WWAN antenna cables
12.1-inch, WXGA, BrightView touch-screen display assembly with Web camera,
microphones, and WLAN antenna cables
Display Screw Kit (not illustrated)592962-001
(2)Keyboard (includes cable and 2 retention clips)
Belgium584161-A41
Brazil584161-201
Denmark, Finland, and Norway584161-DH1
France584161-051
French Canada584161-121
Germany584161-041
Greece584161-DJ1
Israel584161-BB1
595299-001
584226-001
595298-001
584225-001
Italy584161-061
Japan584161-291
Latin America584161-161
The Netherlands584161-B31
Portugal584161-131
Russia584161-251
Saudi Arabia584161-171
South Korea584161-AD1
Spain584161-071
Switzerland584161-111
Taiwan584161-AB1
Thailand584161-281
Turkey584161-141
The United Kingdom584161-031
The United States584161-001
(3)Top cover (includes TouchPad and TouchPad cable, caps lock light board and
Rubber Kit (not illustrated, includes 4 base enclosure rubber feet and pen cover)592966-001
(16)RTC battery (includes cable and 2-sided tape)592965-001
(17)Memory modules (PC3, 1066-MHz)
4096-MB599092-001
ENWWComputer major components19
ItemDescriptionSpare part number
248-MB598856-001
1024-MB598859-001
(18)WLAN module
Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter:
For use in Canada, the Cayman Islands, Guam, Puerto Rico,
●
the U.S. Virgin Islands, and the United States
For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda,
●
Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas,
Bahrain, Bangladesh, Barbados, Belgium, Belize, Benin, Bermuda, Bolivia,
Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei,
Bulgaria, Burkina Faso, Burundi, Cameroon, Cape Verde, the Cayman Islands,
the Central African Republic, Chad, Chile, Colombia, Comoros, the Congo,
Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica,
the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador,
Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France,
French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece,
Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti,
Honduras, Hong Kong, Hungary, Iceland, India, Ireland, Italy, the Ivory Coast,
Jamaica, Jordan, Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia,
Liechtenstein, Lithuania, Luxembourg, Macedonia, Madagascar, Malawi,
the Maldives, Mali, Malta, the Marshall Islands, Martinique, Mauritania,
Mauritius, Mexico, Micronesia, Monaco, Mongolia, Montenegro, Morocco,
Mozambique, Namibia, Nauru, Nepal, the Netherlands, New Zealand,
Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan, Palau, Panama,
Papua New Guinea, Paraguay, the People's Republic of China, Peru,
the Philippines, Poland, Portugal, Puerto Rico, the Republic of Moldova,
Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe,
Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore,
Slovakia, Slovenia, the Solomon Islands, Somalia, South Africa, Spain,
Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines,
Suriname, Swaziland, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania,
Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu,
Uganda, the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan,
Venezuela, Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
580101-001
580101-002
Broadcom 43225 802.11b/g/n 2x2 WiFi Adapter for use in all countries and regions593837-001
20Chapter 3 Illustrated parts catalogENWW
ItemDescriptionSpare part number
Broadcom 4312G 802.11b/g WiFi Adapter for use in Afghanistan, Albania, Algeria,
Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia,
Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize,
Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana, Brazil,
the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cameroon,
Cape Verde, the Cayman Islands, the Central African Republic, Chad, Chile,
Colombia, Comoros, the Congo, Costa Rica, Croatia, Cyprus, the Czech Republic,
Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt,
El Salvador, Equitorial Guinea, Eritrea, Estonia, Ethiopia, Fiji, Finland, France,
French Guiana, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece,
Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras,
Hong Kong, Hungary, Iceland, India, Ireland, Italy, the Ivory Coast, Jamaica, Jordan,
Kenya, Kiribati, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania,
Luxembourg, Macedonia, Madagascar, Malawi, the Maldives, Mali, Malta,
the Marshall Islands, Martinique, Mauritania, Mauritius, Mexico, Micronesia, Monaco,
Mongolia, Montenegro, Morocco, Mozambique, Namibia, Nauru, Nepal,
the Netherlands, New Zealand, Nicaragua, Niger, Nigeria, Norway, Oman, Pakistan,
Palau, Panama, Papua New Guinea, Paraguay, the People's Republic of China,
Peru, the Philippines, Poland, Portugal, Puerto Rico, the Republic of Moldova,
Romania, Russia, Rwanda, Samoa, San Marino, Sao Tome and Principe,
Saudi Arabia, Senegal, Serbia, the Seychelles, Sierra Leone, Singapore, Slovakia,
Slovenia, the Solomon Islands, Somalia, South Africa, Spain, Sri Lanka,
St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Swaziland,
Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Togo, Tonga,
Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda,
the United Arab Emirates, the United Kingdom, Uruguay, Uzbekistan, Venezuela,
Vietnam, Yemen, Zaire, Zambia, and Zimbabwe
Intel Centrino Wireless-N 1000 802.11b/g 1x2 WiFi Adapter for use in all countries
and regions
582562-002
593530-001
Intel Centrino Wireless-N 1000 802.11b/g 1x2 WiFi Adapter for use in all countries
and regions
(19)HSPA EV-DO WWAN module531993-001
(20)Hard drive (includes hard drive bracket, hard drive connector, and Mylar cover)
500-GB, 7200-rpm584381-001
320-GB, 7200-rpm584380-001
250-GB, 7200-rpm584379-001
160-GB, 7200-rpm584378-001
Hard Drive Hardware Kit (not illustrated; includes hard drive bracket and hard drive