HP TOUCHSMART IQ520, TOUCHSMART IQ800 User Manual

Limited Warranty, Support,
and System Recovery Guide

• Warranty, EULA

• Support information

• System recovery

• Safety warnings

Guide de garantie limitée, support
et récupération système

• Garantie, CLUF

• Informations sur le support

• Récupération du système

• Consignes de sécurité

Before contacting the HP Customer Care Center, it’s important to have the following information
handy.

Please take a moment to write down your product information for future reference.
The first four items on the list (Model Number, Product Number, Serial Number, and

Software Build Number) can be viewed by pressing the Ctrl+Alt+S keys on the keyboard at the
same time.

Model Number: _____________________________________________________________________

System (Product) Number: ____________________________________________________________

Serial Number: ______________________________________________________________________

Software Build Number: ______________________________________________________________

Operating System: ___________________________________________________________________

Purchase Date: ______________________________________________________________________

2

Table of Contents

Hardware Limited Warranty ............................................................................................................................................4

END-USER LICENSE AGREEMENT....................................................................................................................................8

Support Information ......................................................................................................................................................11

Repairing Software Problems .........................................................................................................................................13

Operating Specifications...............................................................................................................................................19

Regulatory and Safety Information..................................................................................................................................19

3

Hardware Limited Warranty

HP Product Duration

Hardware One-year limited warranty
One-year technical support

General Terms

This HP Hardware Limited Warranty gives you, the customer,
express limited warranty rights from Hewlett-Packard, the
manufacturer. Please refer to HP’s Web site for an extensive
description of your limited warranty entitlements. In addition,
you may also have other legal rights under applicable local
law or special written agreement with HP.

HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION, WHETHER WRITTEN OR ORAL, AND
HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
TO THE EXTENT ALLOWED BY THE LOCAL LAW OF
JURISDICTIONS OUTSIDE THE UNITED STATES,
HP DISCLAIMS ALL IMPLIED WARRANTIES OR
CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN THE
UNITED STATES, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY
QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY
SET FORTH ABOVE. SOME STATES OR
COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION
ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS,
SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED
WARRANTY MAY NOT APPLY TO YOU.

THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.

This Limited Warranty is applicable in all countries/regions
and may be enforced in any country/region where HP or its
authorized service providers offer warranty service for the
same product model number subject to the terms and
conditions set forth in this Limited Warranty.

Under the HP Global Limited Warranty program, products
purchased in one country/region may be transferred to
another country/region, where HP or its authorized service
providers offer warranty service for the same product model
number, without voiding the warranty. Warranty terms,
service availability, and service response times may vary
from country/region to country/region. Standard warranty
service response time is subject to change due to local parts

availability. If so, your HP authorized service provider can
provide you with details.

HP is not responsible for any tariffs or duties that may be
incurred in transferring the products. Transfer of the products
may be covered by export controls issued by the United
States or other governments.

This Limited Warranty applies only to HP-branded and
Compaq-branded hardware products (collectively referred to
in this Limited Warranty as “HP Hardware Products”) sold by
or leased from Hewlett-Packard Company, its worldwide
subsidiaries, affiliates, authorized resellers, or
country/region distributors (collectively referred to in this
Limited Warranty as “HP”) with this Limited Warranty. The
term “HP Hardware Product” is limited to the hardware
components and required firmware. The term “HP Hardware
Product” DOES NOT include any software applications or
programs; non-HP products or non-HP branded peripherals.
All non-HP products or non-HP branded peripherals external
to the HP Hardware Product—such as external storage
subsystems, displays, printers, and other peripherals—are
provided “AS IS” without HP warranty. However,
non-HP manufacturers and suppliers, or publishers may
provide their own warranties directly to you.

HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in
materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period starts
on the date of purchase or lease from HP or from the date
HP completes installation. Your dated sales or delivery
receipt, showing the date of purchase or lease of the
product, is your proof of the purchase or lease date. You
may be required to provide proof of purchase or lease as a
condition of receiving warranty service. You are entitled to
hardware warranty service according to the terms and
conditions of this document if a repair to your HP Hardware
Product is required within the Limited Warranty Period.

Unless otherwise stated, and to the extent permitted by local
law, new HP Hardware Products may be manufactured
using new materials or new and used materials equivalent to
new in performance and reliability. HP may repair or
replace HP Hardware Products (a) with new or previously
used products or parts equivalent to new in performance
and reliability or (b) with equivalent products to an original
product that has been discontinued. Replacement parts are
warranted to be free from defects in material or
workmanship for ninety (90) days or, for the remainder of
the Limited Warranty Period of the HP Hardware Product
they are replacing or in which they are installed, whichever
is longer.

HP will, at its discretion, repair or replace any component or
hardware product that manifests a defect in materials or
workmanship during the Limited Warranty Period. All
component parts or hardware products removed under this

4

Limited Warranty become the property of HP. In the unlikely
event that your HP Hardware Product has recurring failures,
HP, at its sole discretion, may elect to provide you with
(a) a replacement unit of HP’s choosing that is the same or
equivalent to your HP Hardware Product in performance or
(b) to give you a refund of your purchase price or lease
payments (less interest) instead of a replacement. This is
your exclusive remedy for defective products.

Exclusions

HP does not warrant that the operation of this product will
be uninterrupted or error-free. HP is not responsible for
damage that occurs as a result of your failure to follow the
instructions intended for the HP Hardware Product.

This Limited Warranty does not apply to expendable or
consumable parts and does not extend to any product from
which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident,
misuse, abuse, contamination, improper or inadequate
maintenance or calibration, or other external causes;
(b) by operation outside the usage parameters stated in the
user documentation that shipped with the product;
(c) by software, interfacing, parts, or supplies not supplied
by HP; (d) by improper site preparation or maintenance;
(e) by virus infection; (f) from loss or damage in transit; or
(g) by modification or service by anyone other than
(i) HP, (ii) an HP authorized service provider, or
(iii) your own installation of end-user-replaceable HP or
HP-approved parts if available for your product in the
servicing country/region.

YOU SHOULD MAKE PERIODIC BACKUP COPIES
OF THE DATA STORED ON YOUR HARD DRIVE OR
OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR
LOSS OF THE DATA. BEFORE RETURNING ANY UNIT
FOR SERVICE, BE SURE TO BACK UP DATA AND
REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR
PERSONAL INFORMATION. HP IS NOT
RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY
PROGRAMS, DATA, OR REMOVABLE STORAGE
MEDIA. HP IS NOT RESPONSIBLE FOR THE
RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE
INSTALLED BY HP WHEN THE PRODUCT IS
MANUFACTURED. UNITS SENT IN FOR SERVICE
MAY HAVE THE DATA ERASED FROM THE HARD
DRIVE AND THE PROGRAMS RESTORED TO THEIR
ORIGINAL STATE.

Exclusive Remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW,
THESE TERMS AND CONDITIONS CONSTITUTE THE
COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
BETWEEN YOU AND HP REGARDING THE HP HARDWARE
PRODUCT YOU HAVE PURCHASED OR LEASED. THESE
TERMS AND CONDITIONS SUPERSEDE ANY PRIOR
AGREEMENTS OR REPRESENTATIONS—INCLUDING

REPRESENTATIONS MADE IN HP SALES LITERATURE OR
ADVICE GIVEN TO YOU BY HP OR AN AGENT OR
EMPLOYEE OF HP—THAT MAY HAVE BEEN MADE IN
CONNECTION WITH YOUR PURCHASE OR LEASE OF
THE HP HARDWARE PRODUCT. No change to the
conditions of this Limited Warranty is valid unless it is made
in writing and signed by an authorized representative of HP.

Limitation of Liability

IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS
WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER
THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE
LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT
OR THE COST OF REPAIR OR REPLACEMENT OF ANY
HARDWARE COMPONENTS THAT MALFUNCTION IN
CONDITIONS OF NORMAL USE.

EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE
LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT
OR THE FAILURE OF THE PRODUCT TO PERFORM,
INCLUDING ANY LOST PROFITS OR SAVINGS OR
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD
PARTY OR MADE BY YOU FOR A THIRD PARTY.

THIS LIMITATION OF LIABILITY APPLIES WHETHER
DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER
THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT
LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM.
THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR
AMENDED BY ANY PERSON. THIS LIMITATION OF
LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED
HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE
POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION
OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS
FOR PERSONAL INJURY.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS
THAT MAY VARY FROM STATE TO STATE OR FROM
COUNTRY/REGION TO COUNTRY/REGION. YOU ARE
ADVISED TO CONSULT APPLICABLE STATE OR
COUNTRY/REGION LAWS FOR A FULL DETERMINATION
OF YOUR RIGHTS.

Limited Warranty Period

The Limited Warranty Period for an HP Hardware Product
is a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise
in writing.

5

Types of Warranty Service

To enable HP to provide the best possible support and
service during the Limited Warranty Period, you may be
directed by HP to verify configurations, load most recent
firmware, install software patches, run HP diagnostics tests,
or use HP remote support solutions where applicable.

HP strongly encourages you to accept the use of or to
employ available support technologies provided by HP.
If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased
support resource requirements. Listed below are the types of
warranty support service that may be applicable to the
HP Hardware Product you have purchased.

Customer Self Repair Warranty
Service

In countries/regions where it is available, your HP Limited
Warranty may include a customer self repair warranty
service. If applicable, HP will determine in its sole discretion
that customer self repair is the appropriate method of
warranty service. If so, HP will ship approved replacement
parts directly to you to fulfill your HP Hardware Product
warranty service. This will save considerable repair time.
After you contact the HP Technical Support Center and the
fault diagnosis identifies that the problem can be fixed using
one of these parts, a replaceable part can be sent directly to
you. Once the part arrives, replace the defective part
pursuant to the provided instructions and documentation. If
further assistance is required, call the HP Technical Support
Center, and a technician will assist you over the phone. In
cases where the replacement part must be returned to HP,
you must ship the defective part back to HP within a defined
period of time, normally thirty (30) days. The defective part
must be returned with the associated documentation in the
provided shipping material. Failure to return the defective
product may result in HP billing you for the replacement.
With a customer self repair, HP will pay all shipping and
part return costs and determine the courier/carrier to be
used. If customer self repair applies to you, please refer to
your specific HP Hardware Product announcement. You can
also obtain information on this warranty service on the
HP Web site at: http://www.hp.com/support

Carry-in Warranty Service

Under the terms of carry-in service, you will be required to
deliver your HP Hardware Product to an authorized service
location for warranty repair. You must prepay any shipping
charges, taxes, or duties associated with transportation of
the product to and from the service location. In addition, you
are responsible for insuring any product shipped or returned
to an authorized service location and assume risk of loss
during shipping.

In-Home Warranty Service

Your HP Limited Warranty service may include on-site labor
support to repair your hardware. HP provides on-site service
during standard office hours. Standard office hours are
typically 8:00am to 5:00pm, Monday through Friday, but
may vary with local business practices. If your location is
outside the customary service zone (typically 30 mi/50 km),
response times may be longer or there may be additional
charges. To locate the nearest HP authorized service
provider refer to the HP Web site at:
http://www.hp.com/support

HP may, at its sole discretion, determine if on-site warranty
service is required. For example, in many cases, the defect
can be fixed by the use of a Customer Self Repair (CSR) part
that you are required to replace yourself based on
instructions and documentation provided by HP. You are also
required to cooperate with HP in attempting to resolve the
problem over the telephone. This may involve performing
routine diagnostic procedures, installing software updates or
patches, removing third-party options, and/or substituting
options. In order to receive on-site support, you must
(a) have a representative present when HP provides
warranty services at your site; (b) notify HP if products are
being used in an environment that poses a potential health
or safety hazard to HP employees or subcontractors;
(c) subject to its reasonable security requirements, provide
HP with sufficient, free, and safe access to and use of all
facilities, information, and systems determined necessary by
HP to provide timely support; (d) ensure that all
manufacturer’s labels (such as serial numbers) are in place,
accessible, and legible; (e) maintain an environment
consistent with product specifications and supported
configurations.

Pickup and Return Warranty
Service

Your HP Limited Warranty may include a pickup and return
warranty service. Under the terms of pickup and return
service, HP will pick up the defective unit from your location,
repair it, and return it back to your location. HP will incur all
repair, logistics, and insurance costs in this process.

6

If you require an HP representative to handle all component
replacements, support uplift contracts are available at
additional cost.

Service Upgrades

HP has a range of additional support and service coverage
for your product that can be purchased locally. However,
some support and related products may not be available in
all countries/regions. For information on availability of
service upgrades and the cost for these service upgrades,
refer to the HP Web site at:

http://www.hp.com/support

Options and Software
Limited Warranties

The Limited Warranty terms and conditions for most
HP-branded options (HP Options) are as set forth in the
Limited Warranty applicable to the HP Option and are
included in the HP Option product packaging. If your
HP Option is installed in an HP Hardware Product, HP may
provide warranty service for either the period specified in
the warranty documents (HP Option Limited Warranty
Period) that shipped with the HP Option or for the remaining
warranty period of the HP Hardware Product in which the
HP Option is being installed, whichever period is the longer,
but not to exceed three (3) years from the date you
purchased the HP Option. The HP Option Limited Warranty
Period starts from the date of purchase from HP or an
HP authorized reseller. Your dated sales or delivery receipt,
showing the date of purchase of the HP Option, is your
warranty start date. See your HP Option Limited Warranty
for more details. Non-HP options are provided “AS IS.”
However, non-HP manufacturers and suppliers may provide
warranties directly to you.

EXCEPT AS PROVIDED IN THE APPLICABLE SOFTWARE
END-USER LICENSE OR PROGRAM LICENSE AGREEMENT,
OR IF OTHERWISE PROVIDED UNDER LOCAL LAW,
SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE
PRODUCTS, FREEWARE (AS DEFINED BELOW), AND THE
OPERATING SYSTEM PREINSTALLED BY HP ARE PROVIDED
“AS IS” AND WITH ALL FAULTS, AND HP HEREBY
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS,
EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OF TITLE AND
NON-INFRINGEMENT, ANY IMPLIED WARRANTIES,
DUTIES, OR CONDITIONS OF MERCHANTABILITY, OF
FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF
VIRUSES. Some states/jurisdictions do not allow exclusion of
implied warranties or limitations on the duration of implied
warranties, so the above disclaimer may not apply to you
in its entirety. TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW, IN NO EVENT SHALL HP OR ITS
SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL,
INDIRECT, OR CONSEQUENTIAL DAMAGES
WHATSOEVER (INCLUDING, BUT NOT LIMITED TO,
DAMAGES FOR LOSS OF PROFITS OR CONFIDENTIAL OR
OTHER INFORMATION, FOR BUSINESS INTERRUPTION,
FOR PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING
OUT OF OR IN ANY WAY RELATED TO THE USE OF OR
INABILITY TO USE THE SOFTWARE PRODUCT) EVEN IF
HP OR ANY SUPPLIER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE
REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some
states/jurisdictions do not allow the exclusion or limitation of
incidental or consequential damages, so the above
limitation or exclusion may not apply to you.

agreement provided with that software. If the removable
media on which HP distributes the software proves to be
defective in materials or workmanship within
ninety (90) days of purchase, your sole remedy shall be to
return the removable media to HP for replacement. For blank
tape removable media, refer to the following Web site:

http://h20000.www2.hp.com/bizsupport/
TechSupport/Document.jsp?objectID=lpg50101

It is your responsibility to contact non-HP manufacturers or
suppliers for their warranty support.

Software Technical Support

Software technical support for your HP software,
HP preinstalled third-party software, and third-party software
purchased from HP is available from HP via multiple contact
methods, including electronic media and telephone, for one
year from date of purchase. See “Contacting HP” for online
resources and telephone support. Any exceptions to this will
be specified in your End-User License Agreement (EULA).

Software technical support includes assistance with:

Installation, reinstallation questions and software update

•

information.
Setting up and configuring software.

•

Troubleshooting to determine system or software usage

•

problems.
Basic steps of using non-HP software; advanced feature

•

support for HP software.

Software technical support does NOT include
assistance with:

Non-HP software that doesn’t ship with computing

•

product.
Installing HP software on non-HP computing products.

•

System optimization and customization.

•

Non-PC-based network configuration.

•

Advanced feature usage on non-HP software.

•

HP’s only warranty obligations with respect to software
distributed by HP under the HP brand name are set forth in
the applicable end-user license or program license

7

Contacting HP

If your product fails during the Limited Warranty Period and
the suggestions in the product documentation do not solve
the problem, you can receive support by doing the
following:

Locate your nearest HP Support location via the Web at:

http://www.hp.com/support

Contact your authorized HP dealer or authorized service
provider, and be sure to have the following information
available before you call:

Product serial number, model name, and model number

•

Applicable error messages

•

Add-on options

•

Operating system

•

Third-party hardware or software

•

Detailed questions

•

How to Check Warranty
and Support Entitlement

Please check http://www.hp.com/support for
warranty, service and support and product information
updates.

END-USER LICENSE AGREEMENT

PLEASE READ CAREFULLY BEFORE USING THIS
EQUIPMENT: This End-User license Agreement (“EULA”) is a
legal agreement between (a) you (either an individual or a
single entity) and (b) Hewlett-Packard Company (“HP”) that
governs your use of any Software Product, installed on or
made available by HP for use with your HP product
(“HP Product”), that is not otherwise subject to a separate
license agreement between you and HP or its suppliers.
Other software may contain a EULA in its online
documentation. The term “Software Product” means
computer software and may include associated media,
printed materials and “online” or electronic documentation.
An amendment or addendum to this EULA may accompany
the HP Product.

RIGHTS IN THE SOFTWARE PRODUCT ARE OFFERED
ONLY ON THE CONDITION THAT YOU AGREE TO ALL
TERMS AND CONDITIONS OF THIS EULA. BY
INSTALLING, COPYING, DOWNLOADING, OR
OTHERWISE USING THE SOFTWARE PRODUCT, YOU
AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF
YOU DO NOT ACCEPT THESE LICENSE TERMS, YOUR
SOLE REMEDY IS TO RETURN THE ENTIRE UNUSED
PRODUCT (HARDWARE AND SOFTWARE) WITHIN
14 DAYS FOR A REFUND SUBJECT TO THE REFUND
POLICY OF YOUR PLACE OF PURCHASE.

1. GRANT OF LICENSE. HP grants you the following rights
provided you comply with all terms and conditions of
this EULA:

a. Use. You may use the Software Product on a single
computer (“Your Computer”). If the Software Product is
provided to you via the internet and was originally licensed
for use on more than one computer, you may install and use
the Software Product only on those computers. You may not
separate component parts of the Software Product for use on

more than one computer. You do not have the right to
distribute the Software Product. You may load the Software
Product into Your Computer’s temporary memory (RAM) for
purposes of using the Software Product.

b. Storage. You may copy the Software Product into the
local memory or storage device of the HP Product.

c. Copying. You may make archival or back-up copies of
the Software Product, provided the copy contains all of the
original Software Product’s proprietary notices and that it is
used only for back-up purposes.

d. Reservation of Rights. HP and its suppliers reserve all
rights not expressly granted to you in this EULA.

e. Freeware. Notwithstanding the terms and conditions of
this EULA, all or any portion of the Software Product which
constitutes non-proprietary HP software or software provided
under public license by third parties (“Freeware”), is
licensed to you subject to the terms and conditions of the
software license agreement accompanying such Freeware
whether in the form of a discrete agreement, shrink wrap
license or electronic license terms accepted at time of
download. Use of the Freeware by you shall be governed
entirely by the terms and conditions of such license.

f. Recovery Solution. Any software recovery solution
provided with/for your HP Product, whether in the form of a
hard disk drive-based solution, an external media-based
recovery solution (e.g. floppy disk, CD or DVD) or an
equivalent solution delivered in any other form, may only be
used for restoring the hard disk of the HP Product with/for
which the recovery solution was originally purchased. The
use of any Microsoft operating system software contained in
such recovery solution shall be governed by the Microsoft
License Agreement.

8

2. UPGRADES. To use a Software Product identified as an
upgrade, you must first be licensed for the original Software
Product identified by HP as eligible for the upgrade. After
upgrading, you may no longer use the original Software
Product that formed the basis for your upgrade eligibility.

3. ADDITIONAL SOFTWARE. This EULA applies to updates
or supplements to the original Software Product provided by
HP unless HP provides other terms along with the update or
supplement. In case of a conflict between such terms, the
other terms will prevail.

4. TRANSFER.
a. Third Party. The initial user of the Software Product may

make a one-time transfer of the Software Product to another
end user. Any transfer must include all component parts,
media, printed materials, this EULA, and if applicable, the
Certificate of Authenticity. The transfer may not be an
indirect transfer, such as a consignment. Prior to the transfer,
the end user receiving the transferred product must agree to
all the EULA terms. Upon transfer of the Software Product,
your license is automatically terminated.

b. Restrictions. You may not rent, lease or lend the Software
Product or use the Software Product for commercial
timesharing or bureau use. You may not sublicense, assign
or transfer the license or Software Product except as
expressly provided in this EULA.

5. PROPRIETARY RIGHTS. All intellectual property rights in
the Software Product and user documentation are owned by
HP or its suppliers and are protected by law, including but
not limited to United States copyright, trade secret, and
trademark law, as well as other applicable laws and
international treaty provisions. You shall not remove any
product identification, copyright notices or proprietary
restrictions from the Software Product.

6. LIMITATION ON REVERSE ENGINEERING. You may not
reverse engineer, decompile, or disassemble the Software
Product, except and only to the extent that the right to do so
is mandated under applicable law notwithstanding this
limitation or it is expressly provided for in this EULA.

7. TERM. This EULA is effective unless terminated or
rejected. This EULA will also terminate upon conditions set
forth elsewhere in this EULA or if you fail to comply with any
term or condition of this EULA.

8. CONSENT TO USE OF DATA. You agree that HP and its
affiliates may collect and use technical information you
provide in relation to support services related to the
Software Product. HP agrees not to use this information in a
form that personally identifies you except to the extent
necessary to provide such services.

9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS
SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS”
AND WITH ALL FAULTS, AND HEREBY DISCLAIM ALL
OTHER WARRANTIES AND CONDITIONS, EITHER
EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, BUT NOT
LIMITED TO, WARRANTIES OF TITLE AND
NON-INFRINGEMENT, ANY IMPLIED WARRANTIES,
DUTIES OR CONDITIONS OF MERCHANTABILITY, OF
FITNESS FOR A PARTICULAR PURPOSE, AND OF LACK OF
VIRUSES ALL WITH REGARD TO THE SOFTWARE
PRODUCT. Some states/jurisdictions do not allow exclusion
of implied warranties or limitations on the duration of
implied warranties, so the above disclaimer may not apply
to you in its entirety.

10. LIMITATION OF LIABILITY. Notwithstanding any
damages that you might incur, the entire liability of HP and
any of its suppliers under any provision of this EULA and
your exclusive remedy for all of the foregoing shall be
limited to the greater of the amount actually paid by you
separately for the Software Product or U.S. $5.00. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN
NO EVENT SHALL HP OR ITS SUPPLIERS BE LIABLE FOR
ANY SPECIAL, INCIDENTAL, INDIRECT, OR
CONSEQUENTIAL DAMAGES WHATSOEVER
(INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS
OF PROFITS OR CONFIDENTIAL OR OTHER
INFORMATION, FOR BUSINESS INTERRUPTION, FOR
PERSONAL INJURY, FOR LOSS OF PRIVACY ARISING OUT
OF OR IN ANY WAY RELATED TO THE USE OF OR
INABILITY TO USE THE SOFTWARE PRODUCT, OR
OTHERWISE IN CONNECTION WITH ANY PROVISION
OF THIS EULA, EVEN IF HP OR ANY SUPPLIER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND
EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Some states/jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you.

11. U.S. GOVERNMENT CUSTOMERS. Consistent with
FAR 12.211 and 12.212, Commercial Computer Software,
Computer Software Documentation, and Technical Data for
Commercial Items are licensed to the U.S. Government
under HP’s standard commercial license.

12. COMPLIANCE WITH EXPORT LAWS. You shall comply
with all laws and regulations of the United States and other
countries/regions (“Export Laws”) to assure that the
Software Product is not (1) exported, directly or indirectly, in
violation of Export Laws, or (2) used for any purpose
prohibited by Export Laws, including, without limitation,
nuclear, chemical, or biological weapons proliferation.

9

13. CAPACITY AND AUTHORITY TO CONTRACT. You
represent that you are of the legal age of majority in your
state of residence and, if applicable, you are duly
authorized by your employer to enter into this contract.

14. APPLICABLE LAW. This EULA is governed by the laws of
the State of California, U.S.A.

15. ENTIRE AGREEMENT. This EULA (including any
addendum or amendment to this EULA which is included
with the HP Product) is the entire agreement between you
and HP relating to the Software Product and it supersedes all
prior or contemporaneous oral or written communications,
proposals and representations with respect to the Software
Product or any other subject matter covered by this EULA. To
the extent the terms of any HP policies or programs for
support services conflict with the terms of this EULA, the
terms of this EULA shall control.

Rev. 10/03

10

Support Information

Don’t Forget to Register!

You can register your computer through the Help and
Support Center. Click the Windows Vista start

button™, Help and Support, and then click Contact
Support.

Registration is quick and easy, and it offers:

E-mail updates containing notifications about product

•

enhancements, the most recent support alerts, and driver
updates specific to the product(s) you own.

The HP Newsgram, our monthly online magazine packed

•

full of product news, support tips, project ideas, and
much more. Visit us at:

http://subscription.support.hp.com

Where to Get Help

Follow these steps when you need help

1 Check the setup poster and product documentation for

help with setting up and using your computer.

2 Use the Help and Support Center for help with hardware

and software questions. Click the Windows Vista
start button, and then click Help and Support.
The Help and Support Center provides useful
troubleshooting information and includes the following:

• Link to register your computer.

• System information, including your computer product

number, model number, and serial number.

• E-mail support.

• HP Real Time Chat with qualified support specialists.

• Support phone numbers.

• Link to the User Guides for your computer.

3 If you think you have a hardware issue, before calling the

Customer Care Center, run the hardware diagnostic tools
that are preinstalled on your computer. Click the

Windows Vista start button, All Programs,
PC Help & Tools, and then click Hardware
Diagnostic Tools.

4 HP Technical Support Web site. Go to:

http://www.hp.com/support for product

information, driver updates, troubleshooting, and
much more.

5 If you have not solved the problem, call HP Customer

Care, toll-free, by phone, 24 hours a day, seven days a
week in English, Spanish (U.S. only), and French
(Canada only) at:

1-866-408-5408
When you call, please have your product model number,

serial number, and date of purchase available. Telephone
support is free during your limited warranty period.

Where Are My User
Guides?

The User Guides are on your computer. Click the
Windows Vista start button, All Programs, and then
click User Guides. Documentation is also available at
http://www.hp.com/support where you can search
for the support page for your model.

Software and Connectivity
Support

America Online

U.S.: 1-888-346-3704
Canada: 1-888-265-4357
http://www.aol.com

AT&T/SBC

1-800-400-1447
http://www.att.net

Comcast

1-800-266-2278 (1-800-COMCAST)
http://www.comcast.com

Corel

http://www.corel.com

CyberLink

http://www.cyberlink.com

EarthLink

Dial-up customer service and technical support
1-800-890-6356

Broadband customer service and technical support
1-888-829-8466
http://www.earthlink.net

HP Photosmart Essential

http://www.hp.com/go/pse

11

Intuit — Quicken Basic

1-900-555-4688
http://www.intuit.com

MSN

1-800-386-5550
http://support.msn.com

NetZero

1-800-638-9376 (1-800-NETZERO)
http://netzero.net

Symantec — Norton Internet Security

http://www.symantec.com/techsupp

HP Total Care

HP Total Care provides fast, friendly, and effective expert
advice for all your HP products. If you have a question or if
a problem arises, we offer extensive service and support
options available 24/7 to better handle your needs. Go to
your computer’s Help and Support Center for fast
resolutions. For more information about service and support
options, both in- and out-of-warranty, visit:

http://www.hp.com/go/totalcare

Or

http://www.hp.ca/totalcare (Canada)

When Should I Contact HP Total
Care Support and Services?

The Help and Support Center or other support tools on

•

your computer do not identify or help solve your
problem.

You either do not have Internet access or cannot connect

•

to the Internet to use the HP Technical Support Web site
or to chat with qualified online support specialists.

There is obvious damage or a mechanical breakdown

•

with your product, and it does not work.

HP-trained technicians are available 24/7 in English,
Spanish (U.S. only), and French (Canada only) via
telephone to provide expert assistance.

1-866-408-5408

NOTE: Support options, availability, and hours vary by

product, country/region, and language and are subject to
change.

HP Total Care Out-of-Warranty
Support Options

Even after your warranty has ended, HP can still provide
you with service and support options.

Visa and MasterCard holders in the United States

•

or callers from Canada, call:
1-866-408-5408

1-time technical support,

•

$40* USD (Can $39.99*) per call.
1-year unlimited technical support,

•

$75* USD (Can $69.99*).

*Prices are subject to change without notice and may vary
based on your product.

Fees are charged to your Visa or MasterCard.

Protect Your Investment

Protect your investment by purchasing an HP Total Care
Extended Service Plan. Allow HP Total Care to provide you
with total peace of mind, while you get the most out of your
investment. Service coverage begins on product purchase
date, and you must purchase the service plan within the first
two years after purchasing the computer. The hardware
service offering is determined based on the outcome of
system self-test programs that you run during your initial call
to an HP support representative.

For more information visit:
http://www.hp.com/go/totalcare (U.S. only)
or call:
1-866-234-1377

Or

http://www.hp.ca/totalcare (Canada only)
or call:
1-877-231-4351

Recycle — HP Planet Partners

HP is sensitive to the environment and has a program,
Planet Partners, to make it simple for us to reclaim your old
product for recycling. HP will help you recycle your old
equipment even if it is not an HP product; we take back all
makes and models. Visit our Web site to find out how easy it
is to recycle: http://www.hp.com/recycle

12

Repairing Software Problems

Your computer uses the operating system and installed
software programs during normal operation. If your
computer works improperly or stops because of the
software, you may be able to repair it.

Some software repairs are as simple as restarting your
computer and others require performing a System
Recovery from files on your hard disk drive.

NOTE: You must perform the computer repair methods in
the order described in this document.

Software Repair Overview

This section lists the available methods of fixing your
computer if you are experiencing software problems. The
sections that follow provide detailed instructions for each
method. You must perform the procedures in the order
listed in this overview:

1 Restarting Your Computer
2 Turning Off Your Computer
3 Updating Drivers
4 Microsoft System Restore
5 Software Program and Hardware Driver Reinstallation
6 System Recovery

NOTE: If you are replacing a hard disk drive, you only

need to perform the system recovery.

Restarting Your Computer

Restarting is the simplest repair method for your computer.
When you restart, the computer reloads the operating
system and software into its memory.

To restart your computer:

1 Close all open programs and windows.
2 Click the Windows Vista start button.
3 Click the Arrow button next to the Lock button, and

then click Restart.

Updating Drivers

A driver is a software program that enables your
computer to communicate with an attached device, such
as a printer, a hard disk drive, a mouse, or a keyboard.

Complete the following procedure to update a driver, or
to revert to an earlier version of the driver if the new one
does not solve your problem:

1 Click the Windows Vista start button, right-click

Computer, and then select Properties.
2 Under Tasks, click Device Manager.
3 Click the plus sign (+) to expand the type of device for

which you want to update or rollback, (for example,

DVD/CD-ROM drives).
4 Double-click the specific item (for example, HP DVD

Writer 640b).

5 Click the Driver tab.
6 To update a driver, click Update Driver, and follow

the onscreen instructions.

Or

To revert to an earlier version of a driver, click

Rollback Driver, and follow the onscreen

instructions.

Microsoft System Restore

Microsoft Windows Vista includes a feature that enables
you to restore your computer configuration to that of a
previous time when a current software problem did not
exist. The feature does this by creating a restore point
where it records the computer settings at that time
and date.

When a new program is installed, the operating system
automatically creates a restore point before it adds the
new software. You can also set restore points manually.

If you experience a problem that you think may be due to
software on your computer, use System Restore to return
the computer to a previous restore point.

Turning Off Your Computer

When you turn off your computer and then turn it on
again, you force the computer to reload the operating
system into its memory, which clears some tracking
information. This may eliminate some problems that can
remain after you perform a restart.

To turn off your computer:

1 Close all open programs and windows.
2 Click the Windows Vista start button.
3 Click the Arrow button next to the Lock button, and

then click Shut Down.

4 Start your computer by pressing the On button.

NOTE: Always use this System Restore procedure before

you use the System Recovery program.

To start a System Restore:

1 Close all open programs.
2 Click the Windows Vista start button,

All Programs, and then click Accessories.
3 Choose System Tools, System Restore, and then

click Next.
4 Follow the onscreen instructions.

13

To manually add restore points:

1 Close all open programs.
2 Click the Windows Vista start button, and then

click Control Panel.

3 Click System and Maintenance, and then click

System.
4 Click System protection.
5 Under Automatic restore points, select the disk for

which you want to create a restore point.

6 Click Create.
7 Follow the onscreen instructions.

For more information about software restore points:

1 Click the Windows Vista start button, and then

click Help and Support.

2 Type system restore into the Search box, and then click

Search.

Software Program and
Hardware Driver
Reinstallation

If an individual factory-installed software program or
hardware driver is damaged, you can reinstall it by using
the Recovery Manager program (select models only).

NOTE: Do not use the Recovery Manager program to
reinstall software programs that came on CDs or DVDs
included in the computer box. Reinstall these programs
directly from the CDs or DVDs.

Before you uninstall a program, be sure you have a way
to reinstall it. Check that it is still available from where you
initially installed it (for example, discs or the Internet). Or
check that the program is in the list of programs you can
reinstall from the Recovery Manager.

To check the list of installable programs in the Recovery
Manager:

1 Click the Windows Vista start button,

All Programs, PC Help & Tools, and then click

Recovery Manager.
2 Click Advanced Options, Reinstall software

programs that came with your computer, and

then click Next.
3 Click Next at the Welcome screen.

A list of programs opens. Check whether your program
is there.

4 Under Programs, click Uninstall a program.
5 Select the program you want to remove, and then click

Uninstall.

6 Click Yes if you want to continue with the uninstall

process.

To reinstall a program using the Recovery Manager:

1 Click the Windows Vista start button,

All Programs, PC Help & Tools, and then click
Recovery Manager.

2 Click Advanced Options, Reinstall software

programs that came with your computer, and

then click Next.
3 Click Next at the Welcome screen.
4 Choose the program you want to install, click Next,

and follow the onscreen instructions.
5 When you have finished reinstalling, restart the

computer.

NOTE: Do not skip this last step. You must restart the
computer when you are finished recovering software
programs or hardware drivers.

System Recovery

After you have tried the previously mentioned methods of
repairing your computer, you can run a system recovery
as a last resort to reinstall the factory-shipped operating
system, software programs, and hardware drivers.

System Recovery — System recovery completely
erases and reformats the hard disk drive, deleting all data
files you have created. System recovery reinstalls the
operating system, programs, and drivers. However, you
must reinstall any software that was not installed on the
computer at the factory. This includes software that came
on CDs included in the computer accessory box, and
software programs you installed after purchase.

You must choose from the following methods for
performing a System Recovery:

Recovery Image — Run the system recovery from a
recovery image stored on your hard disk drive. The
recovery image is a file that contains a copy of the
original factory-shipped software. To perform a system
recovery from the recovery image on your hard disk
drive, see “
drive“ on page 15.

NOTE: The recovery image uses a portion of the hard
disk drive that cannot be used for data storage.

Starting system recovery from the hard disk

To uninstall a program:

1 Close all software programs and folders.
2 Uninstall the damaged program:
3 Click the Windows Vista start button, Control

Panel.

14

Recovery Discs — Run the system recovery from a set

of recovery discs (CDs or DVDs) that you create from files
stored on your hard disk drive. To create recovery discs,
see the next section.

Creating Recovery Discs

Complete the procedure described in this section to create
a set of recovery discs from the recovery image stored on
your hard disk drive. This image contains the operating
system and software program files that were originally
installed on your computer at the factory.

You can create only one set of recovery discs for your
computer. Furthermore, the recovery discs you create can
be used only with your computer.

After creating the recovery discs, you can delete the
recovery image if you want to make extra space available
on your hard disk drive.

NOTE: Do not delete the recovery image until you have
made recovery discs.

Choosing Recovery Discs

There are several advantages to using DVDs instead of
CDs when creating recovery discs:

DVDs have greater capacity than CDs, so there are fewer
discs to record and store.

To create recovery discs:

1 Close all open programs.
2 Click the Windows Vista start button, All

Programs, PC Help & Tools, and then click
Recovery Disc Creation.

3 Follow the onscreen instructions. Label each disc as

you make it (for example, Recovery 1, Recovery 2).

4 Store the Recovery discs in a safe place.

System Recovery Options

You should attempt system recovery in the following order:

1 Through the hard disk drive, from the Windows Vista

Start menu.

2 Through the hard disk drive, by pressing the F11 key

on the keyboard during system startup.

3 Through recovery discs that you create.
4 Through recovery discs purchased from HP Support.

To purchase recovery discs, go to
http://www.hp.com/support and visit the
Software & Driver downloads page for your
computer model.

DVD recovery discs take less time to create than CD
recovery discs.

To create recovery discs, your computer must have a CD
or DVD Writer drive, or other drive that can write to CDs
or DVDs.

You must use high-quality discs. Because making a set of
recovery discs is so important, there is a very high
verification standard for this process. You may see error
messages such as Recording failure when writing disc or
Error detected during disc verification.

Your discs may be rejected if they are not defect-free. You
will be prompted to insert a new blank disc to try again. It
is normal that some of your discs may be rejected.

The number of discs in the recovery disc set depends on
your computer model. The program that creates the discs
tells you the specific number of blank discs needed to
make the set. The following table gives an idea of how
many discs you will need.

Number of
Required Blank

Disk Drive Disc Type

DVD DVD-R, DVD+R 1–3 discs
DVD

CD CD-R 7–16 discs
No CD or

DVD drive

The process takes some time to verify that the information
written on the disc is correct. You can quit the process at
any time. The next time you run the program, it resumes
where it left off.

DVD+R Dual­Layer

Contact HP Support

Discs

1–2 discs

Starting system recovery from
the hard disk drive

Choose one of the following procedures to reinstall the
software from the recovery image on your hard disk drive:

Starting system recovery from the Windows Vista

•

Start menu
System recovery from system startup

•

System recovery from the
Windows Vista Start menu

If the computer is working, and Windows Vista is
responding, use these steps to perform a system recovery.

NOTE: System Recovery deletes any data or programs
that you created or installed after purchase. Therefore,
ensure you have backed up to a removable disc any data
that you want to keep.

1 Turn off the computer.
2 Disconnect all peripheral devices from the computer,

except the monitor, keyboard, and mouse.

3 Turn on the computer.
4 Click the Windows Vista start button, All

Programs, PC Help & Tools, and then click
Recovery Manager.

5 In the Recovery Manager Welcome window, click the

Advanced options button.

6 Click Recover your computer to its original

factory condition, and then click Next.

15