HP TOUCHSMART 9100 User Manual
Maintenance and Service Guide
HP TouchSmart 9100 Business PC
© Copyright 2009 Hewlett-Packard
Development Company, L.P. The
information contained herein is subject to
change without notice.
Microsoft and Windows are trademarks of
Microsoft Corporation in the U.S. and other
countries.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
This document contains proprietary
information that is protected by copyright.
No part of this document may be
photocopied, reproduced, or translated to
another language without the prior written
consent of Hewlett-Packard Company.
Maintenance and Service Guide
First Edition (December 2009)
Document Part Number: 602766-001
About This Book
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
iii
iv About This Book
Table of contents
1 Product Description ........................................................................................................................................ 1
2 Components .................................................................................................................................................... 2
Front and right side .............................................................................................................................. 2
Lower left-side components ................................................................................................................. 4
Rear components ................................................................................................................................. 5
Activity LED indicator lights .................................................................................................................. 6
Computer stand .................................................................................................................................... 7
3 Spare Parts ...................................................................................................................................................... 8
Processors and system board .............................................................................................................. 8
Drives ................................................................................................................................................... 8
Memory ................................................................................................................................................ 8
Misc Boards .......................................................................................................................................... 9
Power Adapters .................................................................................................................................... 9
Keyboards and Mice ............................................................................................................................. 9
Misc Parts ........................................................................................................................................... 10
4 Removal and Replacement Procedures ..................................................................................................... 11
Preparing to disassemble the HP TouchSmart PC ............................................................................ 11
Hard drive/memory cover ................................................................................................................... 12
I/O cover ............................................................................................................................................. 13
Feet .................................................................................................................................................... 14
Stand .................................................................................................................................................. 15
Adding Memory .................................................................................................................................. 16
Before you begin ................................................................................................................ 16
Removing a memory module ............................................................................................. 16
Removing the hard drive .................................................................................................................... 19
Back cover .......................................................................................................................................... 20
Graphics card ..................................................................................................................................... 22
WLAN module .................................................................................................................................... 24
TV tuner module ................................................................................................................................. 26
System board ..................................................................................................................................... 29
v
Processor ........................................................................................................................................... 31
Bluetooth module ............................................................................................................................... 33
Optical drive ....................................................................................................................................... 35
Synchronizing the wireless keyboard or mouse ................................................................................. 36
Installing a Security Lock .................................................................................................................... 38
5 Computer Setup (F10) Utility ....................................................................................................................... 39
Computer Setup (F10) Utilities ........................................................................................................... 39
Using Computer Setup (F10) Utilities ................................................................................ 39
Computer Setup—Main ..................................................................................................... 40
Computer Setup—Advanced ............................................................................................. 41
Computer Setup—Power ................................................................................................... 42
Computer Setup—Boot ...................................................................................................... 43
Computer Setup—Exit ....................................................................................................... 44
BIOS updates ..................................................................................................................................... 44
6 Software Troubleshooting ........................................................................................................................... 45
Software Repair Overview .................................................................................................................. 45
Updating Drivers ................................................................................................................................. 45
Microsoft System Restore .................................................................................................................. 46
Software Program and Hardware Driver Reinstallation ...................................................................... 46
Creating data backup discs ................................................................................................................ 48
Clearing CMOS .................................................................................................................................. 48
Clearing BIOS passwords .................................................................................................................. 48
Power-On Self Test (POST) ............................................................................................................... 49
Troubleshooting .................................................................................................................................. 50
Determining Whether Your System Is 64-bit or 32-bit ........................................................................ 50
7 System Recovery .......................................................................................................................................... 51
Creating Recovery Discs .................................................................................................................... 51
Choosing Recovery Discs .................................................................................................................. 51
System Recovery Options .................................................................................................................. 52
System recovery from the Windows 7 Start menu ............................................................. 52
System recovery at system startup .................................................................................... 53
Starting system recovery from recovery discs ................................................................... 53
Index ................................................................................................................................................................... 55
vi
1 Product Description
The HP TouchSmart 9100 Business PC transforms the PC experience with its All-in-One form factor
and touch-enabled features. The PC can be used as an everyday desktop, but is better suited to
reaching customers with interactive touch-enabled applications.
The HP TouchSmart 9100 features a certified Windows 7 multi-touch touchscreen that enables users
to interact with the PC using gestures and manipulation. Users can optimize the potential of the HP
TouchSmart 9100 with third-party touch applications to improve workflow and information delivery.
The sleek, space-saving, All-in-One design of the PC has the following built-in features:
58.42 cm (23-inch) diagonal full HD widescreen display, multi-touch enabled
●
Integrated VGA camera
●
Speakers
●
WLAN and Bluetooth connectivity
●
The HP TouchSmart 9100 uses the All-in-One form factor and allows businesses to reach their
customers in a new engaging user-friendly way. The PC focuses on providing real-time information
and features video-conferencing capabilities.
The HP TouchSmart 9100 is designed for use in:
Conference rooms
●
High traffic, customer-facing areas
●
Kiosks
●
Education and training
●
1
2 Components
Front and right side
Item Item Component
1 LCD display optimized for
Touch
2 Bluetooth (select models
only)
2 Chapter 2 Components
State-of-the-art 58.4-cm (23-in) diagonal widescreen high-definition display with
HP BrightView technology.* HP BrightView technology improves the contrast and
clarity of your display. In addition, it boasts a high resolution of 1920 x 1080 and a
fast response time of 5 ms.**
* High definition (HD) content is required to view HD images. Most current DVDs
do not provide HD images.
**All specifications represent the typical specifications provided by HewlettPackard’s component manufacturers; actual performance may vary either higher
or lower.
Use Bluetooth to connect to Bluetooth-enabled devices. The diagram shows the
internal location of Bluetooth (not visible externally).
3 Built-in wireless LAN
(select models only)
Use the built-in wireless LAN to connect to the Internet through your existing
wireless network. The diagram shows the internal location of the wireless LAN
(top left and right, not visible externally).
The wireless LAN supports IEEE 802.11 b/g/n.
4 Microphone array Use the built-in digital microphones to record sound for your webcam videos, and
5 Webcam Create videos and snapshots that you can view, send by e-mail, and upload to
6 Power/Sleep button Press the Power/Sleep button to turn on your HP TouchSmart 9100 Business PC,
7 Volume, and mute
controls
8 HP TouchSmart button
HP TouchSmart button
to use instant messenger or chat software to have video chats online. The
microphone is designed to provide a cleaner sound by filtering out ambient noise
in your environment. It is designed to record from a distance of up to one-half
meter (2 feet) away from the computer.
video sharing sites. Use the built-in webcam and microphone array to have video
chats with friends and family.*
To adjust the viewing angle of the webcam shot, tilt the screen, or use the adjust
lever immediately behind the webcam. You can also choose how tightly you want
to crop the view of the camera, creating a close-up view of your face or including
more of the background.
* Internet access required.
or to put it into Sleep mode.
To turn off your computer, tap the Start button, and then select Shut Down. Or
tap the arrow next to the Shut Down button to switch users, log off, lock, restart,
or sleep.
Adjust the sound level up or down, or mute.
Turn your HP TouchSmart 9100 Business PC on and open your HP TouchSmart
software. Or, if the computer is already turned on, press the button to open the HP
TouchSmart software for quick access to your music, photos, videos, or the Web.
The HP TouchSmart button cannot turn the computer off.
9 Memory card reader Use the built-in memory card reader to easily access photos and other files
directly from a memory card.
Supported formats include xD media (xD), Secure Digital (SD), Secure Digital
High Capacity (SDHC), MultiMediaCard (MMC), Memory Stick (MS), and Memory
Stick Pro (MS-Pro) memory cards.
Your memory card reader also supports adapters for the following memory cards:
Mini SD, RS MMC, Micro SD, MS-Duo, and MS Duo Pro.
10 IR receiver window
(select models only)
11 Internal Speakers Use the built-in, high-quality stereo speakers for a powerful media experience
12 Slot-loading CD/DVD
drive (located on back
side panel)CD/DVD slot
13 B-CAS card slot (select
models only)
Infrared (IR) receiver window, located on the lower-right side of the computer.
Allows for use with a remote control.
when listening to music, or when watching your home videos and DVDs.
Watch a DVD or listen to a CD. Burn CDs and DVDs.
Read and write DVD-RAM, CD-R/RW, and DVD+/-R/RW.
Read and play CD-ROM, DVD-ROM, CD Audio, DVD+/-R dual layer (DL), DVDVideo, and Video CD.
Insert your B-CAS card (provided by HP), to decrypt high-definition television
signals.
Front and right side 3
Lower left-side components
Item Item Component
1 USB 2.0 Connect USB devices (USB 2.0) such as printers, external hard disk drives, digital
2 Audio line in Connect MP3 players or other audio players. This connector is not for
3 Headphones Connect headphones to the port to listen to music without disturbing anyone.
cameras, and MP3 players.
headphones or a microphone.
4 Chapter 2 Components
Rear components
Item Item Component
1 DVI Video Out Provides digital video output for use with a second monitor or projector.
2 IEEE 1394 port Provides connectivity to data storage devices and DV (digital video) cameras.
3 USB 2.0 ports (3) Connect USB devices (USB 2.0) such as printers, external hard disk drives, digital
cameras, and MP3 players.
4 Ethernet LAN Connect to the Internet through your wired network.
5 Digital Audio port (SPDIF
Out)
6 Audio line out Connect external 2.0 and 2.1 powered speakers.
7 TV In (TV tuner models
only)
8 S-Video In (TV tuner
models only)
9 Stereo Audio In (TV tuner
models only)
Connect to your home theater system or your surround sound digital speakers.
Supports 3.1, 4.1, and 5.1 speakers.
Connect your TV signal source to watch, record, and pause live TV. This is an Ftype coaxial TV input signal connector.
Capture analog video from a video camera, or connect to a set-top box for TV
input.
Connect audio for A/V input from a set-top box, digital video camera, or other
video device.
Rear components 5
10 IR emitter (blaster)
(select models only)
11 USB 2.0 ports (2) Connect USB devices (USB 2.0) such as printers, external hard disk drives, digital
12 Audio Line In Connect MP3 players or other audio players. This connector is not for
13 Headphone jack Connect headphones to the port to listen to music without disturbing anyone.
14 Power connector Plug the power adapter into the computer.
Adhere to your TV set-top box IR receiver area to receive the remote control
signal while watching and recording TV programs. This is not required if you do
not use a set-top box. A remote control is included with select models only.
cameras, and MP3 players.
headphones or a microphone.
15 Wireless keyboard and
mouse receiver
Preinstalled receiver for using a wireless keyboard and mouse.
Activity LED indicator lights
Item Item Component
1 Webcam Indicates webcam activity.
2 Power Indicates the power state; blue indicates power on, and amber indicates Sleep
3 Hard disk drive Indicates hard disk drive activity.
mode.
4 Memory card reader Indicates memory card reader activity. When the LED is flashing, do not remove
5 Remote control IR
receiver (select models
only)
6 Wireless keyboard and
mouse receiver
7 Optical Disc Drive Indicates Optical Disc Drive is in use.
6 Chapter 2 Components
your memory card.
When the LED is off, no card is inserted. A solid LED indicates that a card is
inserted with no read or write capacity. A flashing LED indicates that there is
memory card activity, and that a card has read/write capacity.
Indicates that your computer is working with your remote control to navigate
windows, record TV shows, and perform other activities in Windows Media Center.
Indicates wireless signals received from the wireless keyboard and mouse. The
LED is visible from the back of the computer.
Computer stand
The HP TouchSmart 9100 Business PC is shipped with the computer stand collapsed against the
back of the computer. To assure that the computer is in a stable position on your desktop, pull the
computer stand open until it snaps into place. Then, if you want to change the angle of the HP
TouchSmart 9100, hold each side of the computer, and tilt it (the monitor moves forward; the stand
stays in place) to an angle of between 5 degrees and 40 degrees from the vertical.
CAUTION: The computer stand stays in place as you increase the angle; the computer moves
forward. Take care that the computer screen does not move off the table.
CAUTION: Make sure the angle of the computer is at least 5 degrees from the vertical; otherwise
the computer will be unstable and could fall over.
Computer stand 7
3Spare Parts
See the following available spare parts for the HP TouchSmart PC.
Processors and system board
Description Spare Part Number
Intel Core 2 Duo P7570 (2.26-GHz, 3-MB L2 cache) processor 593893-001
Intel Core 2 Duo T6570 (2.10-GHz, 2-MB L2 cache) processor 593892-001
System board 602998-001
Drives
Description Spare Part Number
Hard drives
500 GB, 7200 rpm, SATA 595170-001
320 GB, 7200 rpm, SATA 505914-001
250 GB, 7200 rpm, SATA 595171-001
Solid State Drive (SSD), 64-GB 581057-001
Hard drive adapter, 2.5-inch 586721-001
Optical drives
Blu-ray Disc ROM with SuperMulti DVD±R/RW DL Drive 583093-001
DVD±RW SuperMulti Drive with LightScribe 583092-001
Memory
Description Spare Part Number
SODIMM, 4 GB, PC10600, DDR3-1333 593896-001
SODIMM, 2 GB, PC10600, DDR3-1333 593895-001
8 Chapter 3 Spare Parts
Misc Boards
Description Spare Part Number
TV tuner, PCIe x1 card, includes hardware kit 582726-001
GeForce GT230 1-GB PCIe graphics card 593888-001
802.11b/g/n WLAN PCIe adapter 593897-001
Antenna (for use with 802.11b/g/n WLAN PCIe adapter) 593890-001
Power Adapters
Description Spare Part Number
Power adapter, 150W 505911-001
Power adapter, 120W 593891-001
Power cord 142766-005
Keyboards and Mice
Description Spare Part Number
Keyboard (blue, USB)
For use in Brazil 596411-201
For use in French Canada 596411-121
For use in Latin America 596411-161
For use in the United States 596411-371
Keyboard (wireless, 2.4 GHz)
For use in Brazil 596413-201
For use in France 596413-051
For use in Latin America 596413-161
For use in the United States 596413-001
Mice
Mouse, optical, USB 596410-001
Mouse, wireless, 2.4 GHz 596412-001
Misc Boards 9
Misc Parts
Description Spare Part Number
Wall mount assembly, VESA 593887-001
Bluetooth module 593889-001
10 Chapter 3 Spare Parts
4 Removal and Replacement Procedures
The following sections provide information about disassembling various components of the HP
TouchSmart PC.
Preparing to disassemble the HP TouchSmart PC
To avoid injury and equipment damage, always complete the following steps in order, when opening
the HP TouchSmart PC.
1. Remove all media (CD, DVD, etc.) from the computer.
2. Disconnect any external devices that are connected to the computer.
3. Shut down the computer.
4. After the system has completely shut down, disconnect the power adapter from the back of the
HP TouchSmart PC.
5. Remove the connector cover by inserting your finger under the gap on the bottom-left side of the
cover and then pulling gently.
6. Disconnect all other attached cables from the back of the HP TouchSmart PC.
Preparing to disassemble the HP TouchSmart PC 11
7. Place the computer face down on a soft flat surface. HP recommends that you set down a
blanket, towel, or other soft cloth to protect the touch screen surface from scratches or other
damage.
8. Using the notch on the wireless keyboard and mouse receiver, pull the receiver out of and away
from the back of the computer.
WARNING! Beware of sharp edges inside the chassis.
To upgrade your hard disk drive, see Removing the hard drive on page 19.
Hard drive/memory cover
1. Prepare the computer for disassembly (see Preparing to disassemble the HP TouchSmart PC
on page 11).
2. Place the computer face down on a soft, flat surface.
3. Lift the stand and pull up on the stand flip cover.
12 Chapter 4 Removal and Replacement Procedures
4. Remove the screw that secures the hard drive/memory cover to the computer, and then pull the
bottom edge of the cover away from the computer.
To install the hard drive/memory cover, reverse the removal procedures.
I/O cover
Remove the connector cover on the back of the computer by inserting your finger under the gap
▲
on the bottom-left side of the cover (A), and then pulling straight out gently (B).
To install the I/O cover, reverse the removal procedures.
AB
I/O cover 13
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