HP TouchSmart 300-1360, TouchSmart 600-1350, TouchSmart 310-1020, TouchSmart 310-1155, TouchSmart 600-1370 Getting Started
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Getting Started
Getting Started
Copyright and License
The only warranties for Hewlett-Packard products
and services are set forth in the express
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
HP assumes no responsibility for the use or
reliability of its software on equipment that is not
furnished by HP.
This document contains proprietary information
that is protected by copyright. No part of this
document may be photocopied, reproduced, or
translated to another language without the prior
written consent of HP.
Hewlett-Packard Company
P.O. Box 4010
Cupertino, CA 95015–4010
USA
Copyright © 2010 Hewlett-Packard Development
Company, L.P.
This product incorporates copyright protection
technology that is protected by U.S. patents and
other intellectual property rights. Use of this
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authorized by Macrovision, and is intended for
home and other limited viewing uses only unless
otherwise authorized by Macrovision. Reverse
engineering or disassembly is prohibited.
Microsoft and Windows 7 are U.S. registered
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Corporation in the United States and/or other
countries/regions.
"Dr. Dre", "Beats" and the B logo are
trademarks of Dr. Dre and Jimmy Iovine.
HP supports lawful use of technology and does
not endorse or encourage the use of our products
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The information in this document is subject to
change without notice.
Understanding hard disk drive space
The hard disk drive on the Hewlett-Packard and
Compaq computers with the Microsoft®
Windows operating system preinstalled may
appear to be smaller than the size stated in the
product specifications, in the documentation, or
on the box. Hard disk drives are described and
advertised by manufacturers in terms of decimal
(base 10) capacity. Microsoft Windows and
other programs, such as FDISK, use the binary
(base 2) numbering system.
In decimal notation, one megabyte (MB) is equal
to 1,000,000 bytes, and one gigabyte (GB) is
equal to 1,000,000,000 bytes. In the binary
numbering system, one megabyte is equal to
1,048,576 bytes, and one gigabyte is equal to
1,073,741,824 bytes. Because of the different
measuring systems, you may see a difference
between the size reported by Microsoft
Windows and the size advertised. The storage
capacity of the hard disk drive is as advertised.
Microsoft Windows reports smaller capacity in
the Windows Explorer tool and in the computer
window because it shows information about one
partition on the hard disk drive at a time. One of
the partitions contains the System Recovery
information.
Part number: 626272–
001
First edition, July 2010
Table of contents
1 Getting information ............................................................................. 1
2 Features .............................................................................................. 3
3 Se
tting up your computer .................................................................... 4
Protecting your computer ......................................................................... 5
Guidelines for installing software and hardware devices ............................. 5
Connecting to the Internet ........................................................................ 6
Transferring files and settings to your new computer ................................... 6
Computer orientation .............................................................................. 7
Connecting a game console .................................................................... 7
HP My Display TouchSmart Edition ......................................................... 10
Using Beats™ Audio ............................................................................. 11
Using the HP TouchSmart with safety and comfort .................................... 11
4 Troubleshooting and maintenance ....................................................
.. 12
Computer does not start ........................................................................ 12
Power ................................................................................................. 13
Display (screen) ................................................................................... 14
Keyboard and mouse (with cable) .......................................................... 14
Keyboard and mouse (wireless) ............................................................. 16
Speakers and sound ............................................................................. 17
Internet access ..................................................................................... 17
Gaming mode ..................................................................................... 19
Software troubleshooting ....................................................................... 19
Maintenance ....................................................................................... 22
System Recovery .................................................................................. 24
Recovery discs ..................................................................................... 27
iii
iv
1 Getting information
Type of information Where to find
● Set up your computer. Setup documentation included with your computer.
●
See how-to videos about using
the features of your computer.
Visit
www.hp.com/supportvideos (English only)
Tap the Tutorial icon (select models only) in the carousel within the HP
TouchSmart application.
●
Use the computer.
●
Connect to the Internet.
●
Recover factory settings.
Getting Started (this guide)
●
Troubleshoot the most common
computer hardware and
software issues.
●
Find links to driver updates.
●
Read frequently asked
questions.
Help and Support:
Tap the Start button, and then tap Help and Support.
●
Learn how to use the
Microsoft® Windows® 7
operating system.
●
Find Windows 7 password
information.
Windows 7 troubleshooting tools:
1. Tap the Start button, tap Control Panel, and then tap System
and Security.
2. Under Action Center, tap Find and fix problems
(troubleshooting).
HP Support website:
www.hp.com/support
Visit
www.hp.com/go/win7
●
Find electronic user guides
and specifications for your
computer model.
●
Order parts and find
additional troubleshooting
help.
HP Support website:
www.hp.com/support
●
Upgrade or replace
components of your computer.
Upgrading and Servicing Guide
Tap the Start button, tap All Programs, and then tap User Guides.
If the guide is not available there, visit
www.hp.com/support
1
Type of information Where to find
●
Find computer warranty
information.
●
Get technical support.
Limited Warranty and Support Guide or the Warranty and Support
Information included with your computer.
● Get up-to-date information and
help from the Windows
community.
www.hp.com/support/consumer-forum
●
Connect to a TV. Setup documentation included with your computer.
Watching and Recording TV
Tap the Start button, tap All Programs, and then tap User Guides.
If the guide is not available there, visit
www.hp.com/support
●
Get special utilities for
computer owners.
PC Help & Tools folder
Tap the Start button, tap All Programs, and then tap PC Help &
Tools.
●
Maintain your computer. HP Support Assistant — Maintains your computer performance and resolve
problems faster by using automated updates, onboard diagnostics, and
guided assistance.
Tap the Start button, tap All Programs, tap HP, and then tap
HP Support Assistant.
●
Find ergonomic information. Safety & Comfort Guide
Tap the Start button, tap All Programs, and then tap User Guides or
visit
www.hp.com/ergo.
●
Wall-mounting your computer
(select HP TouchSmart
300/600
PC
models only).
Wall-Mounting your HP TouchSmart
Tap Start, tap All Programs, and then tap User Guides.
If the guide is not available there, visit
www.hp.com/support
WARNING! To reduce the risk of electrical shock or damage to your
equipment: Place the computer in a location away from water, dust, moisture, and
soot. These can increase the inside temperature, or can cause fire or electrocution.
WARNING! Do not disable the power cord grounding plug. Plug the power
cord in a grounded (earthed) outlet that is easily accessible at all times.
2 Chapter 1 Getting information
WARNING! Disconnect power from the equipment by unplugging the power
cord from the electrical outlet.
WARNING! The power supply is preset for the country/region in which you
purchased your computer. If you move, check the voltage requirements for your
new location before plugging the computer into an AC power outlet.
WARNING! To prevent direct exposure to a laser beam, do not try to open the
enclosure of the CD or DVD drives.
NOTE:
Some features might not be available on systems that are shipped without a version of Microsoft
Windows.
2Features
Features vary by model.
The HP TouchSmart PC is a touch-enabled high-performance computer built into a high-definition widescreen
display. The slim computer offers select features, that vary by model, such as an adjustable webcam, a CD/DVD
and Blu-ray player and burner, Bluetooth capability, ambient lighting, USB ports, a media card reader, Wireless
802.11n networking, support for Beats™ Audio devices (sold separately), and high quality speakers.
Select HP TouchSmart
300/600
PC models can be mounted on a wall using a standard VESA wall-mounting device. The
hardware to adapt the computer for wall mounting (not the actual wall mount) is included in select HP
TouchSmart
300/600
PC models and can be purchased.
The HP TouchSmart 4.0 application is designed to maximize the touch-enabled capabilities of your computer.
Some of the new features included in the HP TouchSmart 4.0 application are: the Magic Canvas, creating
Magnets, easy interaction with other software applications, and creating website shortcut tiles. To launch the
software, tap the HP TouchSmart icon
on the desktop, or tap the Start button and then tap HP
TouchSmart.
●
The Magic Canvas
◦
Access a submenu, by tapping on the Magic Canvas, to change the background, write a note on the
Magic Canvas and leave it there, and filter the media types that appear on your screen.
◦
Customize the appearance of your Magic Canvas with stationary and moving objects.
◦
Place playlists, slide shows, music, graffiti, videos, and photos on your Magic Canvas.
3
◦
A carousel, of available applications and your favorite website shortcuts, appears at the bottom of the
screen. Make a left and right sliding motion with your finger over the carousel to scroll continuously
through the applications and website shortcuts.
●
Creating Magnets
◦
Drag content from an application (photos, music, playlists, notes, calendars) onto the Magic Canvas.
◦
Create shortcuts to content.
◦
Interact with magnets without having to open the application.
◦
Pin magnets to the Magic Canvas to prevent them from scrolling off.
● Interaction with Applications
◦
All active applications are highlighted in the carousel.
◦
Applications can be scrolled on or off the screen.
◦
Bring an application into view by touching it in the carousel.
◦
View all applications and website shortcuts by tapping the Quick Launch button.
◦
Size application views to full screen, partial screen, or icon.
●
Website Tiles
Add shortcut tiles to your favorite websites into the carousel.
3 Setting up your computer
❑
Follow the steps in the setup documentation included with your computer.
❑
Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or
where it can be stepped on or damaged by placing furniture on it.
❑
Connect all power cords from the computer and accessories to a power surge protection device that is
specifically labeled as having surge protection, an uninterruptible power supply (UPS), or a similar device. If
the computer has a television tuner or telephone connection, protect the computer by using surge protection
with these signal inputs as well. Connect the television cable or the telephone line cord to the surge protection
device, and then connect the device to the computer.
❑
Download and install operating system updates.
❑
Look in the computer box for additional printed details or updates.
❑
Read the Safety and Regulatory Information document. Tap the Start button, tap All Programs, and then
tap User Guides.
❑
Read the Safety & Comfort Guide for proper workstation setup, posture, health and work habits, and
electrical and mechanical safety information. Tap the Start button, tap All Programs, and then tap User
Guides or visit
www.hp.com/ergo.
4 Chapter 3 Setting up your computer
Protecting your computer
Computer risk Computer feature
Unauthorized use of the
computer or user account
User password
A password is a group of characters that you choose to secure computer
information.
Unauthorized access to Setup
Utility, BIOS settings, and
other system identification
information
Administrator password
Computer viruses Antivirus software
The free trial antivirus software that is preinstalled on your computer can detect
most viruses, remove them, and, in most cases, repair damage caused by viruses.
For protection against new viruses beyond the trial period, purchase an extended
update service.
Unauthorized access to data
and ongoing threats to the
computer
Firewall software
●
Windows 7 includes firewall software preinstalled on the computer.
●
The antivirus software, which is preinstalled on the computer, includes
firewall software.
Computer security Windows 7 critical security updates
Microsoft continually updates the Windows 7 operating system.
NOTE:
Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them.
Guidelines for installing software and hardware
devices
After you complete the initial computer setup, you might want to install additional software programs or hardware
devices. Check the operating system, memory, and other requirements listed before purchasing new software or
hardware for your computer. Follow the software manufacturer's directions to install the new software.
NOTE:
Use only licensed original software. Installing copied software could result in an unstable installation,
infect the computer with a virus, or be illegal.
Protecting your computer
5
Connecting to the Internet
Steps to connect to the Internet:
1.
Connect the hardware (sold separately).
◦
For a wired network connection, connect an Ethernet cable to the computer and to a network router or
LAN device.
◦
For a wireless network connection, use a wireless router with the computer to connect to a WLAN with
an Internet connection.
2.
Get Internet service.
◦
Sign up with an Internet service provider (ISP). If you already have an account with an ISP, skip this step
and follow the instructions provided by the ISP.
◦
If you did not set up the computer for Internet service during the initial setup, do so now by using Online
Services:
a. Tap the Start button, tap All Programs, tap Online Services, and then tap Get Online.
b.
Follow the onscreen instructions to select an ISP and set up Internet service.
NOTE:
Online Services provides a list of ISPs; however, you might choose another ISP or
transfer an existing account to this computer. To transfer existing accounts, follow the instructions
provided by the ISP.
3.
Using your Internet connection through your ISP, open a Web browser and browse the Internet.
NOTE:
If you have issues connecting to the Internet, see Internet access on page 17.
Transferring files and settings to your new computer
You can copy files from another computer to your new computer by using CDs or DVDs, memory sticks, and
external hard drives. You can also use Windows Easy Transfer software, which is included with Windows 7 (select
models only), to copy files and settings to a storage device or, using an Easy Transfer Cable, directly from another
computer to the new computer. The Easy Transfer Cable is a USB cable designed specifically to connect two
computers and to work with the Windows Easy Transfer software.
NOTE:
The Easy Transfer Cable is sold separately. A standard USB cable does not work.
To transfer your files and settings:
1. Tap the Start button, type Windows Easy Transfer into the Start Search box, and then tap Windows
Easy Transfer.
2.
Follow the onscreen instructions in the Windows Easy Transfer wizard to transfer your files to your new
computer.
6 Chapter 3 Setting up your computer
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