HP TouchSmart 300-1360, TouchSmart 600-1350, TouchSmart 310-1020, TouchSmart 310-1155, TouchSmart 600-1370 Getting Started
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Getting Started
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Getting Started
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Copyright and License
The only warranties for Hewlett-Packard products
and services are set forth in the express
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
HP assumes no responsibility for the use or
reliability of its software on equipment that is not
furnished by HP.
This document contains proprietary information
that is protected by copyright. No part of this
document may be photocopied, reproduced, or
translated to another language without the prior
written consent of HP.
Hewlett-Packard Company
P.O. Box 4010
Cupertino, CA 95015–4010
USA
Copyright © 2010 Hewlett-Packard Development
Company, L.P.
This product incorporates copyright protection
technology that is protected by U.S. patents and
other intellectual property rights. Use of this
copyright protection technology must be
authorized by Macrovision, and is intended for
home and other limited viewing uses only unless
otherwise authorized by Macrovision. Reverse
engineering or disassembly is prohibited.
Microsoft and Windows 7 are U.S. registered
trademarks of Microsoft Corporation. The
Windows logo and Windows 7 are trademarks
or registered trademarks of Microsoft
Corporation in the United States and/or other
countries/regions.
"Dr. Dre", "Beats" and the B logo are
trademarks of Dr. Dre and Jimmy Iovine.
HP supports lawful use of technology and does
not endorse or encourage the use of our products
for purposes other than those permitted by
copyright law.
The information in this document is subject to
change without notice.
Understanding hard disk drive space
The hard disk drive on the Hewlett-Packard and
Compaq computers with the Microsoft®
Windows operating system preinstalled may
appear to be smaller than the size stated in the
product specifications, in the documentation, or
on the box. Hard disk drives are described and
advertised by manufacturers in terms of decimal
(base 10) capacity. Microsoft Windows and
other programs, such as FDISK, use the binary
(base 2) numbering system.
In decimal notation, one megabyte (MB) is equal
to 1,000,000 bytes, and one gigabyte (GB) is
equal to 1,000,000,000 bytes. In the binary
numbering system, one megabyte is equal to
1,048,576 bytes, and one gigabyte is equal to
1,073,741,824 bytes. Because of the different
measuring systems, you may see a difference
between the size reported by Microsoft
Windows and the size advertised. The storage
capacity of the hard disk drive is as advertised.
Microsoft Windows reports smaller capacity in
the Windows Explorer tool and in the computer
window because it shows information about one
partition on the hard disk drive at a time. One of
the partitions contains the System Recovery
information.
Part number: 626272–
001
First edition, July 2010
Page 4
Table of contents
1 Getting information ............................................................................. 1
2 Features .............................................................................................. 3
3 Se
tting up your computer .................................................................... 4
Protecting your computer ......................................................................... 5
Guidelines for installing software and hardware devices ............................. 5
Connecting to the Internet ........................................................................ 6
Transferring files and settings to your new computer ................................... 6
Computer orientation .............................................................................. 7
Connecting a game console .................................................................... 7
HP My Display TouchSmart Edition ......................................................... 10
Using Beats™ Audio ............................................................................. 11
Using the HP TouchSmart with safety and comfort .................................... 11
4 Troubleshooting and maintenance ....................................................
.. 12
Computer does not start ........................................................................ 12
Power ................................................................................................. 13
Display (screen) ................................................................................... 14
Keyboard and mouse (with cable) .......................................................... 14
Keyboard and mouse (wireless) ............................................................. 16
Speakers and sound ............................................................................. 17
Internet access ..................................................................................... 17
Gaming mode ..................................................................................... 19
Software troubleshooting ....................................................................... 19
Maintenance ....................................................................................... 22
System Recovery .................................................................................. 24
Recovery discs ..................................................................................... 27
iii
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iv
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1 Getting information
Type of information Where to find
● Set up your computer. Setup documentation included with your computer.
●
See how-to videos about using
the features of your computer.
Visit
www.hp.com/supportvideos (English only)
Tap the Tutorial icon (select models only) in the carousel within the HP
TouchSmart application.
●
Use the computer.
●
Connect to the Internet.
●
Recover factory settings.
Getting Started (this guide)
●
Troubleshoot the most common
computer hardware and
software issues.
●
Find links to driver updates.
●
Read frequently asked
questions.
Help and Support:
Tap the Start button, and then tap Help and Support.
●
Learn how to use the
Microsoft® Windows® 7
operating system.
●
Find Windows 7 password
information.
Windows 7 troubleshooting tools:
1. Tap the Start button, tap Control Panel, and then tap System
and Security.
2. Under Action Center, tap Find and fix problems
(troubleshooting).
HP Support website:
www.hp.com/support
Visit
www.hp.com/go/win7
●
Find electronic user guides
and specifications for your
computer model.
●
Order parts and find
additional troubleshooting
help.
HP Support website:
www.hp.com/support
●
Upgrade or replace
components of your computer.
Upgrading and Servicing Guide
Tap the Start button, tap All Programs, and then tap User Guides.
If the guide is not available there, visit
www.hp.com/support
1
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Type of information Where to find
●
Find computer warranty
information.
●
Get technical support.
Limited Warranty and Support Guide or the Warranty and Support
Information included with your computer.
● Get up-to-date information and
help from the Windows
community.
www.hp.com/support/consumer-forum
●
Connect to a TV. Setup documentation included with your computer.
Watching and Recording TV
Tap the Start button, tap All Programs, and then tap User Guides.
If the guide is not available there, visit
www.hp.com/support
●
Get special utilities for
computer owners.
PC Help & Tools folder
Tap the Start button, tap All Programs, and then tap PC Help &
Tools.
●
Maintain your computer. HP Support Assistant — Maintains your computer performance and resolve
problems faster by using automated updates, onboard diagnostics, and
guided assistance.
Tap the Start button, tap All Programs, tap HP, and then tap
HP Support Assistant.
●
Find ergonomic information. Safety & Comfort Guide
Tap the Start button, tap All Programs, and then tap User Guides or
visit
www.hp.com/ergo.
●
Wall-mounting your computer
(select HP TouchSmart
300/600
PC
models only).
Wall-Mounting your HP TouchSmart
Tap Start, tap All Programs, and then tap User Guides.
If the guide is not available there, visit
www.hp.com/support
WARNING! To reduce the risk of electrical shock or damage to your
equipment: Place the computer in a location away from water, dust, moisture, and
soot. These can increase the inside temperature, or can cause fire or electrocution.
WARNING! Do not disable the power cord grounding plug. Plug the power
cord in a grounded (earthed) outlet that is easily accessible at all times.
2 Chapter 1 Getting information
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WARNING! Disconnect power from the equipment by unplugging the power
cord from the electrical outlet.
WARNING! The power supply is preset for the country/region in which you
purchased your computer. If you move, check the voltage requirements for your
new location before plugging the computer into an AC power outlet.
WARNING! To prevent direct exposure to a laser beam, do not try to open the
enclosure of the CD or DVD drives.
NOTE:
Some features might not be available on systems that are shipped without a version of Microsoft
Windows.
2Features
Features vary by model.
The HP TouchSmart PC is a touch-enabled high-performance computer built into a high-definition widescreen
display. The slim computer offers select features, that vary by model, such as an adjustable webcam, a CD/DVD
and Blu-ray player and burner, Bluetooth capability, ambient lighting, USB ports, a media card reader, Wireless
802.11n networking, support for Beats™ Audio devices (sold separately), and high quality speakers.
Select HP TouchSmart
300/600
PC models can be mounted on a wall using a standard VESA wall-mounting device. The
hardware to adapt the computer for wall mounting (not the actual wall mount) is included in select HP
TouchSmart
300/600
PC models and can be purchased.
The HP TouchSmart 4.0 application is designed to maximize the touch-enabled capabilities of your computer.
Some of the new features included in the HP TouchSmart 4.0 application are: the Magic Canvas, creating
Magnets, easy interaction with other software applications, and creating website shortcut tiles. To launch the
software, tap the HP TouchSmart icon
on the desktop, or tap the Start button and then tap HP
TouchSmart.
●
The Magic Canvas
◦
Access a submenu, by tapping on the Magic Canvas, to change the background, write a note on the
Magic Canvas and leave it there, and filter the media types that appear on your screen.
◦
Customize the appearance of your Magic Canvas with stationary and moving objects.
◦
Place playlists, slide shows, music, graffiti, videos, and photos on your Magic Canvas.
3
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◦
A carousel, of available applications and your favorite website shortcuts, appears at the bottom of the
screen. Make a left and right sliding motion with your finger over the carousel to scroll continuously
through the applications and website shortcuts.
●
Creating Magnets
◦
Drag content from an application (photos, music, playlists, notes, calendars) onto the Magic Canvas.
◦
Create shortcuts to content.
◦
Interact with magnets without having to open the application.
◦
Pin magnets to the Magic Canvas to prevent them from scrolling off.
● Interaction with Applications
◦
All active applications are highlighted in the carousel.
◦
Applications can be scrolled on or off the screen.
◦
Bring an application into view by touching it in the carousel.
◦
View all applications and website shortcuts by tapping the Quick Launch button.
◦
Size application views to full screen, partial screen, or icon.
●
Website Tiles
Add shortcut tiles to your favorite websites into the carousel.
3 Setting up your computer
❑
Follow the steps in the setup documentation included with your computer.
❑
Place the computer so that all ventilation openings are unobstructed and cabling is not in a walkway or
where it can be stepped on or damaged by placing furniture on it.
❑
Connect all power cords from the computer and accessories to a power surge protection device that is
specifically labeled as having surge protection, an uninterruptible power supply (UPS), or a similar device. If
the computer has a television tuner or telephone connection, protect the computer by using surge protection
with these signal inputs as well. Connect the television cable or the telephone line cord to the surge protection
device, and then connect the device to the computer.
❑
Download and install operating system updates.
❑
Look in the computer box for additional printed details or updates.
❑
Read the Safety and Regulatory Information document. Tap the Start button, tap All Programs, and then
tap User Guides.
❑
Read the Safety & Comfort Guide for proper workstation setup, posture, health and work habits, and
electrical and mechanical safety information. Tap the Start button, tap All Programs, and then tap User
Guides or visit
www.hp.com/ergo.
4 Chapter 3 Setting up your computer
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Protecting your computer
Computer risk Computer feature
Unauthorized use of the
computer or user account
User password
A password is a group of characters that you choose to secure computer
information.
Unauthorized access to Setup
Utility, BIOS settings, and
other system identification
information
Administrator password
Computer viruses Antivirus software
The free trial antivirus software that is preinstalled on your computer can detect
most viruses, remove them, and, in most cases, repair damage caused by viruses.
For protection against new viruses beyond the trial period, purchase an extended
update service.
Unauthorized access to data
and ongoing threats to the
computer
Firewall software
●
Windows 7 includes firewall software preinstalled on the computer.
●
The antivirus software, which is preinstalled on the computer, includes
firewall software.
Computer security Windows 7 critical security updates
Microsoft continually updates the Windows 7 operating system.
NOTE:
Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them.
Guidelines for installing software and hardware
devices
After you complete the initial computer setup, you might want to install additional software programs or hardware
devices. Check the operating system, memory, and other requirements listed before purchasing new software or
hardware for your computer. Follow the software manufacturer's directions to install the new software.
NOTE:
Use only licensed original software. Installing copied software could result in an unstable installation,
infect the computer with a virus, or be illegal.
Protecting your computer
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Connecting to the Internet
Steps to connect to the Internet:
1.
Connect the hardware (sold separately).
◦
For a wired network connection, connect an Ethernet cable to the computer and to a network router or
LAN device.
◦
For a wireless network connection, use a wireless router with the computer to connect to a WLAN with
an Internet connection.
2.
Get Internet service.
◦
Sign up with an Internet service provider (ISP). If you already have an account with an ISP, skip this step
and follow the instructions provided by the ISP.
◦
If you did not set up the computer for Internet service during the initial setup, do so now by using Online
Services:
a. Tap the Start button, tap All Programs, tap Online Services, and then tap Get Online.
b.
Follow the onscreen instructions to select an ISP and set up Internet service.
NOTE:
Online Services provides a list of ISPs; however, you might choose another ISP or
transfer an existing account to this computer. To transfer existing accounts, follow the instructions
provided by the ISP.
3.
Using your Internet connection through your ISP, open a Web browser and browse the Internet.
NOTE:
If you have issues connecting to the Internet, see Internet access on page 17.
Transferring files and settings to your new computer
You can copy files from another computer to your new computer by using CDs or DVDs, memory sticks, and
external hard drives. You can also use Windows Easy Transfer software, which is included with Windows 7 (select
models only), to copy files and settings to a storage device or, using an Easy Transfer Cable, directly from another
computer to the new computer. The Easy Transfer Cable is a USB cable designed specifically to connect two
computers and to work with the Windows Easy Transfer software.
NOTE:
The Easy Transfer Cable is sold separately. A standard USB cable does not work.
To transfer your files and settings:
1. Tap the Start button, type Windows Easy Transfer into the Start Search box, and then tap Windows
Easy Transfer.
2.
Follow the onscreen instructions in the Windows Easy Transfer wizard to transfer your files to your new
computer.
6 Chapter 3 Setting up your computer
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NOTE:
Some features might not be available on systems that are shipped without a version of Microsoft
Windows.
Computer orientation
Your HP TouchSmart PC is designed to be operated in a landscape orientation (1). Do not lay the computer in a
horizontal position (4). If the computer is wall-mounted (select HP TouchSmart
300/600
PC models only), it should
remain with the display in landscape orientation (1), not portrait (2, 3).
1
2
3
4
CAUTION: Placing your computer in portrait orientation (2, 3) or horizontal
position (4) might result in damage to the hardware components.
Connecting a game console
Select HP TouchSmart
600
PC models only
Some computer models allow you to use your system as a high-resolution monitor for gaming. The game console
ports are located on the top-left side of the computer.
The game box connects to the game console ports. Connect cables to the HDMI port (2) or the composite audio/
video ports (3). and then use the A/V source button (1) to enable onscreen display where you toggle (by pressing
multiple times) to HDMI or composite mode, or to PC mode.
When connected to the game console ports, your system is in display mode; there is no recording capability.
1
2
3
Computer orientation
7
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CAUTION: When the system is in display mode, the computer is still running in
the background. The keyboard, mouse, and touch screen function are active and
still control the computer. It is recommended that you save and close all files before
connecting the game console ports.
Item Image Description
1A/V source
button
This button enables an onscreen display, where you toggle through
three sources:
●
PC mode – Default mode. Not for gaming.
● HDMI mode – Display mode for playing video games or
viewing TV.
●
Composite Audio/Video mode – Display mode for playing
video games or viewing TV.
NOTE:
If your game console is not connected, or if it is not turned
on, the source automatically defaults to PC mode.
The A/V source button
on your remote control works the
same as the A/V source button on the upper left of the computer.
2HDMI port
Connect from the game console or set-top box to the HDMI port.
Ensure that the devices are powered on.
After you connect the console to the HDMI port, press the A/V source
button to toggle to HDMI mode (the menu appears on your screen).
3Composite
audio/video
ports
Connect from the game console or set-top box to these ports. Ensure
that the devices are powered on.
After you connect the console to the composite parts, press the A/V
source button to toggle to Composite Audio/Video mode (the
menu appears on your screen).
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Using the remote control in gaming mode
Use the A/V source button on your remote control to toggle through source modes: PC mode, HDMI mode,
and composite mode. This button has the same function as the Source toggle button on the top left of the computer.
If used while your are in gaming mode, the following buttons will still affect PC mode:
●
A/V – Switches source (PC, HDMI, composite)
●
Volume – Affects the volume of the computer as well, when changed in gaming mode
● Mute – Mutes sound in games and on computer
●
Media Center – Automatically switches back to computer and opens Media Center
●
Power – Returns the system to PC mode, from where you can then place the system into Sleep mode or shut
it down.
Return to PC mode from gaming mode
To return to PC mode from gaming mode, choose from any one of the following options:
●
Press the Ctrl+Alt+Del buttons simultaneously on the keyboard
or
●
Press the Sleep button on the keyboard or remote
or
●
Press the Power/Sleep button on the computer
or
●
Press the Media Center (Start) button on the remote
or
●
Press the TouchSmart button on the computer
Connecting a game console
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Adjusting settings with the onscreen display (game console
models only)
HP TouchSmart PCs with the game console option include an onscreen display (OSD) button on the right side of
the computer, just above the volume buttons.
1.
Press the display menu button on the right side of the computer.
The onscreen display opens, where you can adjust screen brightness, contrast, and aspect. You can also
customize how text, video, and the game controller is handled. The Reset function returns all controls back to
default.
2.
Press the Volume + button (just below the OSD menu on the right side of the computer), to move up the menu,
or press Volume – to move down the menu.
3.
After you select which feature you want to customize, press the Mute button (which functions as the Select
button when the OSD menu is open).
4.
When you are finished, use the Volume buttons to move to the Exit field
, and then press the
Mute button to select it.
The OSD menu closes.
HP My Display TouchSmart Edition
Select HP TouchSmart
310
PC models only
HP My Display TouchSmart Edition allows you to adjust the screen display using the touch feature. You can adjust
sound, brightness, and contrast. Viewing mode can be set to the factory default, or optimized for movie, text, or
gaming. Status indicators display letting you know if the onscreen keyboard scroll lock, number lock, or caps lock
are set. A settings screen lets you adjust color with the touch of a button. An options screen lets you set display
options, set transparency, and check for updates.
HP My Display TouchSmart Edition can be accessed from the task tray, or by right-clicking on the desktop, or from
the Start Menu, tap All Programs, tap HP, and then tap HP My Display TouchSmart Edition. Online help
for HP My Display TouchSmart Edition is available by tapping the ? button in the upper right hand corner of the
application screen.
10 Chapter 3 Setting up your computer
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Using Beats™ Audio
Select HP TouchSmart
600
PC models only
Your HP TouchSmart audio connectors come optimized for Beats™ Audio headphones and speakers (purchased
separately). All you need to do is plug them in to experience crisp and clear sound separation.
Using the HP TouchSmart with safety and comfort
Before you begin using the computer, arrange the computer and your work area to maintain your comfort and
productivity. Refer to the Safety & Comfort Guide for important ergonomic information:
Visit
www.hp.com/ergo on the Web.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort
Guide. It describes proper computer setup, posture, and health and work habits for
computer users. It also provides important electrical and mechanical safety
information.
Locate the HP TouchSmart PC in the room to minimize glare from the screen. You can also reduce glare by tilting
the screen.
The HP TouchSmart screen can be used as an input device; therefore, the computer should be placed so that your
shoulders and neck are comfortable.
The computer might need to be moved close to your body to keep your shoulders relaxed while you are touching
the screen. Keep your shoulders low and your upper arm close to your body when you touch the screen. The more
the screen is used for input, the more important this is.
You can position the computer in a variety of ways to provide a balance between relaxing your shoulders and
keeping your head balanced comfortably over your neck. If you feel discomfort in your shoulders, try moving the
computer closer to your body or lowering the height of the screen by lowering the work surface. If you feel
discomfort in your upper back muscles and neck, try increasing the height of the screen by increasing the work
surface height.
Using Beats™ Audio
11
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The graphic below shows correct body and computer positioning.
The graphic below shows incorrect usage.
4 Troubleshooting and maintenance
Refer to the documentation provided by the product manufacturer for information about peripheral-specific
problems, such as issues with a printer. The following sections present some issues you might encounter while
installing, starting up, or using your computer and possible solutions.
For more information or for additional troubleshooting options, see
Getting information on page 1.
Computer does not start
Symptom Possible solution
Error message:
Hard disk drive
error.
Contact Support:
www.hp.com/support
12 Chapter 4 Troubleshooting and maintenance
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Symptom Possible solution
Computer will not
turn on or start.
Ensure that the cables connecting the computer to the external power source are plugged in
properly. When the cables connecting the computer to the external power source are
plugged in properly, and the wall outlet is functioning, the green power supply light on the
back of the computer should be on; if it is not, contact Support.
If the display (screen) is blank, the computer might not be properly connected. Plug in the
computer and turn it on.
Test the wall outlet by connecting a different electrical device to it.
Computer seems to
be locked up and
is not responding.
Use the Windows Task Manager to close any programs not responding, or restart the
computer:
1.
Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2. Tap Start Task Manager.
3. Tap the program that is not responding, and then tap End Task.
If closing programs does not work, restart the computer:
1.
Press the Ctrl+Alt+Delete keys on the keyboard simultaneously.
2. Tap the Arrow button next to the red Shut Down button, and then tap Restart.
Or, press and hold the Power button on the computer for 5 or more seconds to turn off
the computer, and then press the Power button to restart the computer.
Power
Symptom Possible solution
Error message:
Invalid system disk
or Non-System
disk or Disk error.
When drive activity stops, remove the disc, and then press the spacebar on the keyboard.
The computer should start up.
Computer does not
turn off when the
Power button is
pressed.
Press and hold the Power button until the computer turns off. Check Power Settings.
Computer shuts
down
automatically.
●
The computer might be in an exceedingly hot environment. Let it cool down.
●
Ensure that computer air vents are not blocked and that the internal fan is running —
see
Keeping the computer free of dust, dirt, and heat on page 23. (Your computer
might not have an internal fan.)
Power
13
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Display (screen)
Symptom Possible solution
Screen is blank. Reconnect the power plug to the back of the computer and to the wall outlet.
Press the Power button to turn on the computer.
Press the space bar on the keyboard or move the mouse to make the screen display visible
again.
Press the Sleep button (select models only), or the Esc key on the keyboard, to resume from
Sleep mode.
Images on the
screen are too
large or too small,
or the images are
fuzzy.
Adjust the display resolution setting in Windows 7:
1. Tap the Start button, and then tap Control Panel.
2. Under Appearance and Personalization, tap Adjust Screen Resolution.
3. Adjust resolution as necessary, and then tap Apply.
Keyboard and mouse (with cable)
Symptom Possible solution
Keyboard
commands and
typing are not
recognized by the
computer.
Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of
your computer, and then restart your computer.
Mouse (with cable)
does not work or
is not detected.
Unplug and reconnect the mouse cable to your computer.
If the mouse is still not detected, turn off the computer, unplug and reconnect the mouse
cable, and then restart the computer.
Cursor does not
move using the
arrow keys on the
number keypad.
Press Num Lock on the keyboard to turn off Num Lock, so that the arrow keys on the number
keypad can be used.
14 Chapter 4 Troubleshooting and maintenance
Page 20
Symptom Possible solution
Cursor does not
respond to mouse
movement.
Use the keyboard to save changes in all open programs, and then restart your computer:
1.
Press the Alt+Tab keys simultaneously to navigate to an open program.
2.
Press the Ctrl + S key simultaneously to save your changes in the selected program
(Ctrl + S is the keyboard shortcut for Save on most—not all—programs).
3.
Repeat step 1 and step 2 to save changes in all open programs.
4.
After saving changes in all open programs, press the Ctrl+Esc keys on the keyboard
simultaneously to display the Windows Start menu.
5. Use the arrow keys to select the Arrow button that is next to Shut Down. Select Shut
Down, and then press Enter.
6.
After the shutdown is complete, unplug and reconnect the mouse connector to the back
of your computer, and then restart your computer.
Cursor responds
slowly, moves only
vertically or
horizontally, or
does not track
smoothly.
For a mouse with a roller ball:
●
Clean the roller ball: Remove the roller ball cover from bottom of mouse (rotate it
counterclockwise), remove the ball, and clean it by using a damp, lint-free cloth (not
paper). Also clean the rollers on which the ball moves.
●
Use a mouse pad or other rough surface under the mouse.
For an optical mouse:
●
Clean the optical mouse: Gently wipe the light sensor lens on the bottom of the mouse
by using a lint-free cloth (not paper).
●
Use a mouse pad, white sheet of paper, or other less reflective surface under the
mouse.
Keyboard and mouse (with cable)
15
Page 21
Keyboard and mouse (wireless)
Symptom Possible solution
Wireless
keyboard or
mouse does
not work or is
not detected.
● Ensure that you are using the wireless keyboard or wireless mouse within range of the
receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches)
during initial setup or for re-synchronization.
● Ensure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity.
Tap the left mouse button to reactivate it.
●
Replace the batteries in the keyboard and mouse.
●
Re-synchronize the keyboard and mouse to the receiver using the following steps.
The receiver, wireless keyboard, and wireless mouse shown in the following illustrations are
examples; your models might vary.
IMPORTANT: During these steps, place the wireless keyboard and wireless mouse on the same
level as the receiver, within 30 cm (12 inches) of the receiver, and away from interference from
other devices.
1.
Unplug the receiver from the USB connector on the computer, and then reconnect it. Your
computer model might have a connector dedicated to the receiver.
2. Check that the mouse is on (A), and then push and hold the Connect button (B) on the
underside of the mouse for 5 to 10 seconds until the LED on the receiver lights or stops
flashing. The receiver connection session times out after 60 seconds. To ensure that the
connection was established, and that the receiver did not time out instead, and then move
the mouse and check for a response on the screen.
Off
On
Connect
A
B
3.
After the mouse connection is established, continue by using the following steps to repeat the
procedure for the keyboard.
4. Push and hold the Connect button (C) on the underside of the keyboard for 5 to 10 seconds
until the LED on the receiver lights or stops flashing.
C
16 Chapter 4 Troubleshooting and maintenance
Page 22
Speakers and sound
Symptom Possible solution
Volume is very
low or
unsatisfactory.
Ensure that you connected the speakers to the Audio Out connector on the back of the
computer. (Additional audio connectors are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power
cord) do not produce satisfactory sound. Replace the non-powered speakers with powered
speakers.
No sound is
produced.
For Windows 7:
1. Tap the Start button, tap Control Panel, tap Action Center, and then tap
Troubleshooting.
2. Under Hardware and Sound, tap Troubleshoot and audio playback.
If you are using built-in computer speakers, use the Volume button to adjust volume. You can
also use My Display TSE to ensure that the volume is set appropriately.
Ensure that you connected powered (active) speakers and that they are turned on.
Turn off your computer, and then unplug and reconnect the speakers. Ensure that the speakers
are connected to an audio connector, not a Line In or headphone connector.
To resume from Sleep mode, press the Sleep button (select models only), or press Esc.
Unplug headphones if they are connected to your computer (or speaker system).
When external
speakers are
connected, the
audio is muted.
When an Audio Line Out connector (such as headphones or external speakers) is connected,
the internal speakers are muted.
Internet access
Symptom Possible solution
Internet programs
do not start
automatically.
Log in to your Internet Service Provider (ISP), and start the desired program.
Speakers and sound
17
Page 23
Symptom Possible solution
Cannot connect to
the Internet.
For Windows 7:
1. Tap the Start button, tap Control Panel, tap Action Center, and then tap
Troubleshooting.
2. Under Network and Internet, tap Connect to the Internet.
Verify that you are using the proper cables for your Internet connection type. Your computer
might have an Ethernet network adapter (also called a network interface card, or NIC). The
network adapter uses a network cable, to connect to a local area network (LAN). Do not
connect a telephone cable to the network adapter, and do not plug a network cable into a
telephone service line; doing so might damage the network adapter.
Run the wireless setup wizard:
1. Tap the Start button, tap Control Panel, tap Network and Internet, and then
tap Network and Sharing Center.
2. In the Network and Sharing Center window, tap Set up a connection or network
to open the wizard, and then follow the onscreen instructions.
If your system has an external antenna, try to move the antenna to a better position. If the
antenna is internal, try to move the computer.
Try to connect again later, or contact your ISP for assistance.
18 Chapter 4 Troubleshooting and maintenance
Page 24
Gaming mode
Symptom Possible Solution
When connecting
the gaming device
to the game
console ports, the
computer keeps
going back to PC
mode.
● Ensure that the device and the computer are on.
●
Ensure that the source you want has a check mark next to it in the onscreen menu
(either HDMI or composite audio/video).
After you successfully select the source, you should see an onscreen display similar to this:
Audio drops when
a video game is
being played.
●
The system is on Mute. Press the Volume + or Volume – button on the side of the
computer to get out of Mute state.
●
Ensure that the correct audio source is selected. If an HDMI-compatible device is
connected, press the A/V button to enable the onscreen display, and then press the A/
V button until HDMI is selected. If composite audio/video is connected, use the button
to select composite.
●
Open the Audio Settings menu from within the gaming application to ensure that the
correct audio format output is selected. Choose Digital Stereo, or PCM Audio. (HP
TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.)
●
If you see the following audio warning onscreen, it means one of two errors:
◦
The A/V source mode is HDMI, but the audio output is Dolby Digital or DTS.
◦
The A/V source is HDMI, and no audio is being detected.
Software troubleshooting
Some software repairs are as simple as restarting your computer, and others require performing a System
Recovery from files on your hard disk drive.
Gaming mode
19
Page 25
To repair software problems, try these methods:
●
Turn the computer off completely, and then turn it on again. Sometimes this is the easiest way to fix a
problem.
●
Update the drivers (see
Updating drivers on page 20).
●
Use Microsoft System Restore (see
Microsoft System Restore on page 21) — Restore your computer to a
configuration that was in use before the software was installed.
●
Reinstall the software program or hardware driver. (See
Software program and hardware driver reinstallation
on page 21) — Restores the software (if it came with the product) or hardware driver to factory defaults.
●
System Recovery (see
System Recovery on page 24) — Erase and reformat the hard disk drive, and then
reinstall the operating system, programs, and drivers.
CAUTION: This erases all data files you have created.
Updating drivers
A driver is a software program that enables your computer to communicate with an attached device, such as a
printer, hard disk drive, mouse, or keyboard.
Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one
does not solve your problem:
1. Tap the Start button.
2. Type Device Manager into the Start Search box, and then tap Device Manager to open the Device
Manager window.
3.
Tap the plus sign (+) to expand the type of device you want to update or rollback. (For example, DVD/CDROM drives).
4.
Double-tap the specific item (for example, HP DVD Writer 640b).
5. Tap the Driver tab.
6. To update a driver, tap Update Driver, and then follow the onscreen instructions.
Or, to revert to an earlier version of a driver, tap Rollback Driver, and then follow the onscreen
instructions.
You can also go to the HP Support website:
www.hp.com/support and select the task, Download drivers and
software. Follow the onscreen instructions.
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Microsoft System Restore
If you have a problem that might be due to software that was installed on your computer, use System Restore to
return the computer to a previous restore point. You can also set restore points manually.
NOTE:
Always use this System Restore procedure before you use the System Recovery program.
NOTE:
Some features might not be available on systems that are shipped without a version of Microsoft
Windows.
To start a System Restore:
1.
Close all open programs.
2. Tap the Start button, tap Computer, and then tap Properties.
3. Tap System protection, System Restore, tap Next, and then follow the onscreen instructions.
To add restore points manually:
1.
Close all open programs.
2. Tap the Start button, tap Computer, tap Properties, and then tap System protection.
3. Under Protection Settings, tap the disk for which you want to create a restore point.
4. Tap Create, and then follow the onscreen instructions.
Software program and hardware driver reinstallation
If any of your factory-installed software programs or hardware drivers are damaged, you can reinstall it by using
the Recovery Manager program (select models only).
NOTE:
Do not use the Recovery Manager program to reinstall software programs that came on CDs or DVDs
included in the computer box. Reinstall these programs directly from the CDs or DVDs.
Before you uninstall a program, ensure that you have a way to reinstall it. Make sure that the program is still
available from where you initially installed it (for example, discs or the Internet). Or verify that the program is in
the list of programs you can reinstall from the Recovery Manager.
NOTE:
Some features might not be available on systems that are shipped without a version of Microsoft
Windows.
Software troubleshooting
21
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To check the list of installable programs in the Recovery Manager:
1. Tap the Start button, tap All Programs, tap Recovery Manager, and then tap Recovery Manager.
If prompted, tap Yes to allow the program to continue.
2. Under I need help immediately, tap Software Program Reinstallation.
3. Tap Next at the Welcome screen. A list of programs opens. Check whether your program is there.
To uninstall a program:
1.
Close all software programs and folders.
2.
Uninstall the damaged program:
a. Tap the Start button, and then tap Control Panel.
b. Under Programs, tap Uninstall a program.
c. Tap the program you want to remove, and then tap Uninstall.
d. Tap Yes if you want to continue with the uninstall process.
To reinstall a program using the Recovery Manager:
1. Tap the Start button, tap All Programs, tap Recovery Manager, and then tap Recovery Manager.
2. Tap Software Program Reinstallation, and then tap Next at the Welcome screen.
3. Choose the program you want to install, tap Next, and follow the onscreen instructions.
4. When you have finished reinstalling, restart the computer. Do not skip this last step. You must restart the
computer after recovering software programs or hardware drivers.
Maintenance
It is important that you perform simple maintenance of your computer to ensure that it works at peak performance.
Weekly
Software cleanup Use Disk Cleanup or safe third-party cleaning tools to remove junk files and temporary
files that accumulate and slow down your system. Also, check for programs you no
longer need and uninstall them.
Defragmentation Run Disk Defragmenter to keep your hard disk in good condition and improve system
performance. Frequently performing this task does not harm your system.
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Virus scan Perform a full virus scan every week to catch viruses that might have slipped through
unnoticed. Most antivirus products have a scheduling feature to keep track of this
automatically.
Monthly
Hardware cleanup Thoroughly clean the outside of your computer.
Software updates Use Windows Updates to fix operating system bugs and improve performance. Also, be
sure to check for driver updates for your hardware and new versions of your favorite
programs.
Windows Update Run Windows Update monthly to install updates.
Hard disk diagnostic Sometimes a failing hard disk can be caught beforehand by using Hard Disk Diagnostic.
Yearly
System Recovery In time, your system might still get bogged down, depending on the computer usage.
Use System Recovery to wipe your Windows operating system installation clean,
restoring it to the original configuration when you first started your system. Make a
backup of important data files before proceeding with a System
Recovery. See
System Recovery on page 24 for further details.
As needed
Backing up your data Use CD or DVD recording software that is installed on your computer to create (or
“burn”) backup discs of important information, including personal files, e-mail messages,
and website bookmarks. You can also move data to an external hard disk drive.
Keeping the computer free of dust, dirt, and heat
Keeping your computer system free of dust, dirt, and heat will prolong its life. Dust, pet hair, and other particles
can build up, creating a blanket effect; as a result, components can overheat, or, in the case of the keyboard and
mouse, not work smoothly and effectively. Check your system once a month for visible signs of dust and debris,
and clean it about once every three months. Visit
www.hp.com/support for additional cleaning instructions.
Cleaning the computer
vents
Air vents keep the computer cool. Keep these vents clean by using a small, batterypowered vacuum cleaner. (A battery-powered vacuum cleaner eliminates the risk of
electric shock.)
1.
Vacuum the vents on the computer case.
2.
Remove any debris that has accumulated in and around the computer
connectors (for example, the Ethernet and USB connectors).
Maintenance
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Cleaning the keyboard and
mouse
When cleaning the keyboard keys, use a low setting on a battery-powered vacuum
cleaner, to avoid removing key caps and springs.
1.
Vacuum between the keys of the keyboard and along the grooves.
2.
Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the
keyboard keys and along its edges.
3.
Wipe the body of the mouse and the mouse cord by using cleaning wipes.
If you have a roller-ball mouse, clean the ball and rollers inside:
1.
Turn the mouse upside down, and rotate the ball-cover ring counterclockwise
to remove the ring and release the roller ball.
2.
Rinse the roller ball with soap and warm water.
3.
Clean the rollers inside the mouse with a cotton swab dampened with
isopropyl (rubbing) alcohol.
4.
After the roller ball and rollers are completely dry, replace the ball and ballcover ring.
Cleaning the touch screen Follow these steps to clean the touch screen:
1. Turn off the computer. Tap the Start button, and then tap Shut Down.
2.
Disconnect the power cord from the wall.
3.
Spray a small amount of mild glass cleaner on a soft cloth to clean the touch
screen.
4.
Wipe the surface and left and right side of the touch screen to remove any
dirt, fingerprints, or other debris that could hinder the touch recognition of the
screen.
CAUTION: Do not spray or place the cleaner directly on the screen; spray the
cleaner into the cloth, and then wipe the sides and surface of the touch screen.
Do not use an abrasive cleaner or cloth when cleaning the sides or the surface of
the screen, because this could cause damage to the touch screen.
System Recovery
System Recovery completely erases and reformats the hard disk drive, deleting all data files you have created, and
then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not
installed on the computer at the factory. This includes software that came on media included in the computer
accessory box, and any software programs you installed after purchase.
NOTE:
Always use the System Restore procedure before you use the System Recovery program — see Microsoft
System Restore on page 21.
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Page 30
NOTE:
Some features might not be available on systems that are shipped without a version of Microsoft
Windows.
You must choose one of the following methods to perform a System Recovery:
●
Recovery Image — Run the System Recovery from a recovery image stored on your hard disk drive. The
recovery image is a file that contains a copy of the original factory-shipped software. To perform a System
Recovery from a recovery image, see
System Recovery from the Windows 7 Start Menu on page 25.
NOTE:
The recovery image uses a portion of the hard disk drive that cannot be used for data storage.
●
Recovery Discs — Run the System Recovery from a set of recovery discs that you create from files stored on
your hard disk drive or purchased separately. To create recovery discs, see
Recovery discs on page 27.
System Recovery options
You should attempt a System Recovery in the following order:
1.
Through the hard disk drive, from the Windows 7 Start menu.
2.
Through the hard disk drive, by pressing the F11 key on the keyboard during system startup.
3.
Through recovery discs that you create.
4.
Through recovery discs purchased from HP Support. To purchase recovery discs, visit
www.hp.com/support.
System Recovery from the Windows 7 Start Menu
CAUTION: System Recovery deletes all data and programs you created or
installed. Back up any important data to a removable disc.
System Recovery
25
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If the computer is working and Windows 7 is responding, use these steps to perform a System Recovery.
1.
Turn off the computer.
2.
Disconnect all peripheral devices from the computer except the keyboard and mouse.
3.
Turn on the computer.
4. Tap the Start button, tap All Programs, tap Recovery Manager, and then tap Recovery Manager.
If prompted, tap Yes to allow the program to continue.
5. Under I need help immediately, tap System Recovery.
6. Tap Yes, and then tap Next. Your computer restarts.
NOTE:
If your system does not detect a recovery partition, it prompts you to insert a recovery disc. Insert
the disc, tap Yes, and then tap Next to restart the computer and run Recovery Manager from the recovery
disc. Insert the next system-recovery disc when prompted.
7. When the computer restarts, you will see the Recovery Manager welcome screen again. Under I need help
immediately, tap System Recovery. If you are prompted to back up your files, and you have not done
so, tap Back up your files first (recommended), and then tap Next. Otherwise, tap Recover
without backing up your files, and then tap Next.
8. System Recovery begins. After System Recovery is complete, tap Finish to restart the computer.
9.
Complete the registration process, and wait until you see the desktop.
10.
Turn off the computer, reconnect all peripheral devices, and turn the computer back on.
System Recovery at system startup
CAUTION: System Recovery deletes all data and programs you created or
installed. Back up any important data to a removable disc.
If Windows 7 is not responding, but the computer is working, follow these steps to perform a System Recovery.
1.
Turn off the computer. If necessary, press and hold the Power button until the computer turns off.
2.
Disconnect all peripheral devices from the computer, except the keyboard and mouse.
3.
Press the Power button to turn on the computer.
4.
As soon as you see the initial company logo screen appear, repeatedly press the F11 key on your keyboard
until the Windows is Loading Files… message appears on the screen.
5. Under I need help immediately, tap System Recovery.
6. If you are prompted to back up your files, and you have not done so, tap Back up your files first
(recommended), and then tap Next. Otherwise, tap Recover without backing up your files, and
then tap Next.
7. System Recovery begins. After System Recovery is complete, tap Finish to restart the computer.
8.
Complete the registration process, and wait until you see the desktop.
9.
Turn off the computer, reconnect all peripheral devices, and turn the computer back on.
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System Recovery from recovery discs
CAUTION: System Recovery deletes all data and programs you created or
installed. Back up any important data to a removable disc.
To create recovery discs, see Recovery discs on page 27.
To perform a System Recovery using recovery discs:
1.
If the computer is working, create a backup DVD containing all the data files you want to save, and then
remove the backup disc from the drive tray.
2.
Insert recovery disc #1 into the DVD drive tray, and close the tray.
3. If the computer works, tap the Start button, tap the Arrow button next to Shut Down, and then tap Shut
Down. Or, if the computer is not responding, press and hold the Power button for approximately 5 seconds,
or until the computer turns off.
4.
Disconnect all peripheral devices from the computer except the keyboard and mouse.
5.
Press the Power button to turn on the computer. If you are prompted to choose between running System
Recovery from disc or from hard drive, tap Run program from disc, and then tap Next.
6. Under I need help immediately, tap Factory Reset.
7. If you are prompted to back up your files, and you have not done so, tap Back up your files first
(recommended), and then tap Next. Otherwise, tap Recover without backing up your files, and
then tap Next.
8.
If you are prompted to insert the next recovery disc, do so.
9.
When the Recovery Manager is finished, remove all recovery discs from the system.
10. Tap Finish to restart the computer.
Recovery discs
You should create a set of recovery discs from the recovery image stored on your hard disk drive. This image
contains the operating system and software program files that were originally installed on your computer at the
factory. You can create only one set of recovery discs for your computer, and the discs can be used only with this
computer. Store the recovery discs in a safe place.
NOTE:
Some features might not be available on systems that are shipped without a version of Microsoft
Windows.
Recovery discs
27
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Choosing recovery discs
●
To create recovery discs, your computer must have a DVD writer, and you must use only high-quality blank
DVD+R or DVD-R discs.
NOTE:
You cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL
discs to create recovery discs.
●
Use high-quality discs to create your set of recovery discs. It is normal for discs to be rejected if they are not
defect-free. You will be prompted to insert a new blank disc to try again.
●
The number of discs in the recovery-disc set depends on your computer model (typically 3–6 DVD discs). The
Recovery Disc Creator program tells you the specific number of blank discs needed to make the set.
NOTE:
The process of creating recovery discs takes some time to verify that the information written on the
disc is correct. You can quit the process at any time. The next time you run the program, it resumes where it
left off.
Creating recovery discs
To create recovery discs:
1.
Close all open programs.
2. Tap the Start button, tap All Programs, tap Recovery Manager, and then tap Recovery Disc
Creation. If prompted, tap Yes to allow the program to continue.
3.
Follow the onscreen instructions. Label each disc as you make it (for example, Recovery 1, Recovery 2).
28 Chapter 4 Troubleshooting and maintenance
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*626272-001*
How you can help
Recycle your old computer.
Disposing of electronic waste responsibly has been
an HP priority for more than 20 years. If this
computer is a replacement for an older computer you
no longer need, go to www.hp.com/go/recycle
to find out if HP can help you dispose of your old
computer with minimum impact on the planet.
Don't use a screen saver.
Screen savers can prevent your HP computer from
going to sleep and thereby waste power. Screen
savers can also reduce the life of your monitor by
increasing the number of hours the LCD backlight is on.
Don't disable the power settings.
The power management tools on this computer are
set to minimize energy use without impacting
performance. Please do not disable them.
What we do
We design with the environment in mind.
While we want you to enjoy this computer for many
years to come, we recognize that you will eventually
dispose of it. We have designed it so it can be easily
dismantled and recycled as much as possible. The
packaging that came with your computer is also
designed for maximum recyclability.
We design to be more energy efficient.
This computer has HP Power Management
Technology, which can reduce computer energy use
up to 45% compared to computers without power
management. HP computers keep energy needs to a
minimum, saving you money and reducing your
carbon footprint.
We design our products to use better and
fewer materials.
Ensuring the health of you, your family, and our
planet is a key priority at HP. We are committed to
using the safest materials in the production of this
and all our other products.
The power to make a change
Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to
use computers in the world. HP also designed this product with the environment in mind. But to reduce its impact
even further, we need your help. Let’s work together to make a change.
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