Hp T3500 User Manual
Designjet T3500 Production eMFP
User’s Guide
© 2014 Hewlett-Packard Development
Company, L.P.
Edition 2
Legal notices
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statement accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
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IPv6-ready
Table of contents
1 Introduction .................................................................................................................................................. 1
Safety precautions ................................................................................................................................................. 2
HP Start-Up Kit ....................................................................................................................................................... 3
Using this guide ..................................................................................................................................................... 3
Printer models ....................................................................................................................................................... 4
The printer’s main features ................................................................................................................................... 5
The printer’s main components ............................................................................................................................ 6
The front panel ...................................................................................................................................................... 8
Printer software .................................................................................................................................................. 10
Turn the printer on and off .................................................................................................................................. 11
The printer’s internal prints ................................................................................................................................ 12
2 Installing the software ................................................................................................................................ 14
Connect the printer to your network ................................................................................................................... 14
Connect a computer to the printer by network (Windows) ................................................................................ 15
Uninstall the printer software (Windows) ........................................................................................................... 16
Connect a computer to the printer by network (Mac OS X) ................................................................................ 16
Uninstall the printer software (Mac OS X) ........................................................................................................... 17
3 Setting up the printer .................................................................................................................................. 18
Introduction ......................................................................................................................................................... 19
Set up your Web-connected printer .................................................................................................................... 19
Web Services manual configuration ................................................................................................................... 19
Configure a scan-to-network or scan-to-FTP folder .......................................................................................... 21
Configure the email server .................................................................................................................................. 26
Paper suitability options ..................................................................................................................................... 26
Turn nesting on and off ....................................................................................................................................... 27
Turn usage information on and off ..................................................................................................................... 28
Turn email notifications on and off ..................................................................................................................... 28
Turn alerts on and off .......................................................................................................................................... 28
Control access to the printer ............................................................................................................................... 29
Require account ID ............................................................................................................................................... 31
Set Windows driver preferences ......................................................................................................................... 31
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4 Network configuration ................................................................................................................................. 32
Introduction ......................................................................................................................................................... 33
Verify correct operation ...................................................................................................................................... 33
Preconfigure network settings if required .......................................................................................................... 33
Add the printer to your network system ............................................................................................................. 34
Troubleshooting .................................................................................................................................................. 34
Reset network parameters ................................................................................................................................. 36
Control network protocols .................................................................................................................................. 36
Front-panel menu items ...................................................................................................................................... 36
Embedded services .............................................................................................................................................. 40
Supported network protocols ............................................................................................................................. 40
5 Personalizing the printer ............................................................................................................................. 42
Change the language of the front-panel display ................................................................................................ 43
Access the HP Utility ............................................................................................................................................ 43
Access the Embedded Web Server ...................................................................................................................... 43
Change the language of the HP Utility ................................................................................................................ 44
Change the language of the Embedded Web Server .......................................................................................... 44
Change the sleep mode setting ........................................................................................................................... 44
Change the auto-off setting ................................................................................................................................ 44
Change the loudspeaker volume ........................................................................................................................ 44
Change the front-panel display brightness ........................................................................................................ 45
Change the units of measurement ...................................................................................................................... 45
Configure network settings ................................................................................................................................. 45
Change the graphic language setting ................................................................................................................. 46
Manage printer security ...................................................................................................................................... 47
Change your printer’s email address .................................................................................................................. 47
Quicksets ............................................................................................................................................................. 47
6 Paper handling ............................................................................................................................................ 48
General advice ..................................................................................................................................................... 49
Load a roll onto the spindle ................................................................................................................................. 49
Load a roll into the printer ................................................................................................................................... 52
Unload a roll ......................................................................................................................................................... 55
Load a single sheet .............................................................................................................................................. 56
The stacker .......................................................................................................................................................... 57
The basket ........................................................................................................................................................... 60
View information about the paper ...................................................................................................................... 60
Paper presets ....................................................................................................................................................... 60
Printing paper info ............................................................................................................................................... 61
Move the paper .................................................................................................................................................... 61
Maintain paper ..................................................................................................................................................... 61
Change the drying time ....................................................................................................................................... 62
Change the retrieval time .................................................................................................................................... 62
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Turn the automatic cutter on and off ................................................................................................................. 62
Feed and cut the paper ........................................................................................................................................ 63
Manual cut ........................................................................................................................................................... 63
7 Working with two rolls ................................................................................................................................. 64
The uses of a multiroll printer ............................................................................................................................. 64
How the printer allocates jobs to paper rolls ..................................................................................................... 64
Working with two high capacity rolls .................................................................................................................. 65
8 Printing ...................................................................................................................................................... 66
Introduction ......................................................................................................................................................... 67
Print from a USB flash drive ................................................................................................................................ 67
Print from a computer using the Embedded Web Server or HP Utility .............................................................. 68
Print by email ....................................................................................................................................................... 70
Print from a computer using a printer driver ...................................................................................................... 70
Advanced print settings ....................................................................................................................................... 70
9 Scanning ..................................................................................................................................................... 82
Paper types suitable for scanning ....................................................................................................................... 82
Scan to file ........................................................................................................................................................... 83
10 Copying ..................................................................................................................................................... 86
11 Job queue management ............................................................................................................................. 89
The job queue in the front panel ......................................................................................................................... 90
The job queue in the Embedded Web Server or HP Utility .................................................................................. 92
12 Color management .................................................................................................................................... 96
Introduction ......................................................................................................................................................... 97
How colors are represented ................................................................................................................................ 97
A summary of the color management process ................................................................................................... 97
Color calibration .................................................................................................................................................. 97
Color management from printer drivers ............................................................................................................. 98
Color management from printer drivers (PostScript printers) ........................................................................ 102
Color management from the Embedded Web Server ....................................................................................... 104
Color management from the front panel ......................................................................................................... 105
Color management and the scanner ................................................................................................................. 106
13 Practical printing examples ...................................................................................................................... 107
Print from Adobe Acrobat ................................................................................................................................. 108
Print from Autodesk AutoCAD ........................................................................................................................... 111
Print from Adobe Photoshop ............................................................................................................................ 115
Print and scale from Microsoft Office ............................................................................................................... 117
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14 Retrieving printer usage information ........................................................................................................ 130
Get printer usage and accounting information ................................................................................................. 131
Get usage information ....................................................................................................................................... 131
Get detailed job accounting information .......................................................................................................... 132
15 Handling ink cartridges and printhead ....................................................................................................... 134
About the ink cartridges .................................................................................................................................... 135
Check the ink cartridges status ......................................................................................................................... 135
Remove an ink cartridge ................................................................................................................................... 135
Insert an ink cartridge ....................................................................................................................................... 136
Safe mode .......................................................................................................................................................... 138
About the printhead .......................................................................................................................................... 138
Check the printhead status ............................................................................................................................... 138
Remove the printhead ....................................................................................................................................... 139
Insert the printhead ........................................................................................................................................... 142
Storage of anonymous usage information ....................................................................................................... 145
16 Printer maintenance ................................................................................................................................ 146
Check printer status .......................................................................................................................................... 147
Clean the exterior of the printer ....................................................................................................................... 147
Maintain the ink cartridges ................................................................................................................................ 147
Move or store the printer .................................................................................................................................. 147
Update the firmware ......................................................................................................................................... 148
Update the software .......................................................................................................................................... 149
Printer maintenance kits ................................................................................................................................... 149
Secure File Erase ............................................................................................................................................... 149
Disk Wipe ........................................................................................................................................................... 150
17 Scanner maintenance ............................................................................................................................... 151
Clean the scanner’s glass plate ......................................................................................................................... 152
Replace the scanner’s glass plate ..................................................................................................................... 155
Calibrate the scanner ........................................................................................................................................ 160
18 Supplies and accessories .......................................................................................................................... 161
How to order supplies and accessories ............................................................................................................ 162
Introduction to the accessories ......................................................................................................................... 165
19 Troubleshooting paper issues ................................................................................................................... 167
The paper cannot be loaded successfully ......................................................................................................... 168
The paper type is not in the list ......................................................................................................................... 169
The printer printed on the wrong paper type ................................................................................................... 170
An “on hold for paper” message ....................................................................................................................... 170
The paper has jammed in the print platen ........................................................................................................ 171
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The paper has jammed in the stacker ............................................................................................................... 176
The printer reports unexpectedly that the stacker is full ................................................................................ 176
The printer displays out of paper when paper is available .............................................................................. 176
Prints do not fall neatly into the basket ........................................................................................................... 176
The print remains in the printer after printing has completed ........................................................................ 177
The cutter does not cut well .............................................................................................................................. 177
The roll is loose on the spindle ......................................................................................................................... 177
20 Troubleshooting print-quality issues ........................................................................................................ 178
General advice ................................................................................................................................................... 180
Print-quality troubleshooting wizard ............................................................................................................... 180
Recalibrate the paper advance ......................................................................................................................... 180
Horizontal lines across the image (banding) .................................................................................................... 182
Lines are too thick, too thin or missing ............................................................................................................. 183
Lines appear stepped or jagged ........................................................................................................................ 184
Lines print double or in the wrong colors ......................................................................................................... 184
Lines are discontinuous ..................................................................................................................................... 185
Lines are blurred ................................................................................................................................................ 185
Line lengths are inaccurate ............................................................................................................................... 186
The whole image is blurry or grainy .................................................................................................................. 186
The paper is not flat .......................................................................................................................................... 187
The print is scuffed or scratched ....................................................................................................................... 187
Ink marks on the paper ..................................................................................................................................... 188
Black ink comes off when you touch the print .................................................................................................. 188
Edges of objects are stepped or not sharp ....................................................................................................... 189
Edges of objects are darker than expected ...................................................................................................... 189
Horizontal lines at the end of a cut sheet print ................................................................................................ 189
Vertical bands of different colors ..................................................................................................................... 189
White spots on the print .................................................................................................................................... 190
Colors are inaccurate ......................................................................................................................................... 190
Colors are fading ............................................................................................................................................... 191
The image is incomplete (clipped at the bottom) ............................................................................................. 191
The image is clipped .......................................................................................................................................... 191
Some objects are missing from the printed image ........................................................................................... 192
A PDF file is clipped or objects are missing ....................................................................................................... 192
The Image Diagnostics Print ............................................................................................................................. 192
If you still have a problem ................................................................................................................................. 194
21 Troubleshooting scanner issues ................................................................................................................ 196
Cannot access the network folder or HP Designjet SmartStream (if installed as an accessory) .................... 196
Scanning to file is slow ...................................................................................................................................... 196
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22 Troubleshooting scan-quality issues ......................................................................................................... 197
Random vertical lines ........................................................................................................................................ 198
Wrinkles or folds ................................................................................................................................................ 198
Line discontinuities ............................................................................................................................................ 199
Grain in area fills when scanning plain paper ................................................................................................... 200
Small color differences between adjacent CIS modules .................................................................................. 201
Vertical light lines at the intersection between CIS modules ........................................................................... 202
Variable line thickness or missing lines ............................................................................................................ 203
Inaccurately reproduced colors ........................................................................................................................ 203
Color fringing ..................................................................................................................................................... 204
Clipping in dark or light areas ........................................................................................................................... 204
Flare in the image when scanning glossy originals .......................................................................................... 206
Vertical red and green bands over white or black background ........................................................................ 206
The stop-start effect ......................................................................................................................................... 206
Vibration ............................................................................................................................................................ 207
Horizontal periodical banding ........................................................................................................................... 208
Defocus, blurring and fading colors .................................................................................................................. 208
Incorrect paper advance, skew during scanning, or horizontal wrinkles ........................................................ 210
Vertical black band 20 cm wide ......................................................................................................................... 211
The scanner damages some originals .............................................................................................................. 212
Completely wrong colors .................................................................................................................................. 212
Vertical distortion .............................................................................................................................................. 213
Object replication (ghosting) ............................................................................................................................. 213
Clipping or incorrect scale factor when down-scaling in copies and prints ..................................................... 214
Incorrect edge detection, mostly when scanning tracing paper ...................................................................... 214
A copied or scanned image is very skewed ....................................................................................................... 215
23 The scanner diagnostic plot ...................................................................................................................... 216
Prepare the printer and the paper to print the diagnostic sheet ..................................................................... 217
Visual check for errors while printing the diagnostic sheet ............................................................................. 217
Scan or copy the diagnostic plot ....................................................................................................................... 220
Monitor calibration ............................................................................................................................................ 221
Save the diagnostic plot for future use ............................................................................................................ 221
24 Troubleshooting ink cartridge and printhead issues ................................................................................... 222
Cannot insert an ink cartridge ........................................................................................................................... 223
Ink cartridge status messages .......................................................................................................................... 223
Cannot insert the printhead .............................................................................................................................. 223
The front-panel display recommends reseating or replacing the printhead .................................................. 223
Clean the printhead ........................................................................................................................................... 224
Align the printhead ............................................................................................................................................ 224
Printhead status messages ............................................................................................................................... 225
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25 Troubleshooting general printer issues ..................................................................................................... 226
The printer will not start ................................................................................................................................... 227
The printer does not print ................................................................................................................................. 227
The printer seems slow ..................................................................................................................................... 228
The printer behaves strangely .......................................................................................................................... 228
Communication failures between computer and printer ................................................................................. 228
Cannot access the HP Utility ............................................................................................................................. 229
Cannot access the Embedded Web Server ........................................................................................................ 229
Cannot connect to the Internet ......................................................................................................................... 229
Web Services issues .......................................................................................................................................... 230
Automatic file system check ............................................................................................................................. 230
Alerts .................................................................................................................................................................. 230
26 Front-panel error messages ..................................................................................................................... 232
The system error log ......................................................................................................................................... 234
27 Get help .................................................................................................................................................. 236
Contact Support ................................................................................................................................................. 237
HP Support Center ............................................................................................................................................. 238
HP Proactive Support ........................................................................................................................................ 238
Customer Self Repair ......................................................................................................................................... 239
28 Accessibility ............................................................................................................................................ 240
Front Panel ........................................................................................................................................................ 240
Embedded Web Server ...................................................................................................................................... 240
29 Printer specifications ............................................................................................................................... 241
Functional specifications .................................................................................................................................. 242
Physical specifications ...................................................................................................................................... 243
Memory specifications ...................................................................................................................................... 244
Power specifications ......................................................................................................................................... 244
Environmental specifications ............................................................................................................................ 244
Acoustic specifications ...................................................................................................................................... 244
Glossary ....................................................................................................................................................... 245
Index ........................................................................................................................................................... 248
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x ENWW
1 Introduction
●
Safety precautions
●
HP Start-Up Kit
●
Using this guide
●
Printer models
●
The printer’s main features
●
The printer’s main components
●
The front panel
●
Printer software
●
Turn the printer on and off
●
The printer’s internal prints
ENWW 1
Safety precautions
Follow at all times the precautions and warnings below to use the printer safely. Do not carry out any
operations or procedures other than as described in this document, because doing so may result in death,
serious personal injuries, or fire.
Mains connection
●
Use the power supply voltage specified on the label. Avoid overloading the printer’s electrical outlet
with multiple devices. Doing so can cause a fire or an electric shock hazard.
●
Ensure that the printer is well grounded. Failure to ground the printer may result in electrical shock, fire,
and susceptibility to electromagnetic interference.
●
Use only the power cord supplied by HP with the printer. Do not damage, cut, or repair the power cord. A
damaged power cord can cause fire and electric shock. Replace a damaged power cord with an HPapproved power cord.
●
Insert the power cord securely and completely into the wall socket and printer inlet. A poor connection
can cause a fire or an electric shock hazard.
●
Never handle the power cord with wet hands. Doing so may cause electric shock hazard.
●
Observe all warnings and instructions marked on the printer.
Printer operation
●
●
●
●
Printer servicing
●
●
●
Caution
Turn off the printer and unplug the power cord from the power outlet in any of the following cases:
●
●
Do not allow metal or liquids (except those used in HP Cleaning Kits) to touch the internal parts of the
printer. Doing so may cause fire, electric shock, or other serious hazards.
Never insert your hand into the printer while it is printing. Moving parts inside the printer may cause
injuries.
Keep the ventilation system in the room turned on when printing.
Unplug the printer from the wall before cleaning.
There are no operator-serviceable parts inside the printer. Refer servicing to qualified service
personnel. Contact your local HP Support (see Contact Support on page 237).
Do not disassemble or repair the printer yourself. There are hazardous voltages inside the printer that
can cause a fire or electric shock hazard.
Internal fan blades are hazardous moving parts. Disconnect the printer before servicing.
If there is smoke or an unusual smell coming from the printer
If the printer is making an unusual noise not heard during normal operation
●
If a piece of metal or a liquid (not part of cleaning and maintenance routines) touches internal parts of
the printer
●
During a thunderstorm
●
During a power failure
●
The power cord or plug is damaged
2 Chapter 1 Introduction ENWW
●
The printer has been dropped
●
The printer is not operating normally
HP Start-Up Kit
The HP Start-Up Kit is the DVD that comes with your printer; this contains information on where you can find
the printer's software and documentation.
Using this guide
This guide can be downloaded from the HP Support Center (see Who to contact on page 237).
Introduction
This chapter provides a brief introduction to the printer and its documentation for new users.
Use and maintenance
These chapters help you carry out normal printer procedures and include the following topics.
●
Installing the software on page 14
●
Setting up the printer on page 18
●
Network configuration on page 32
●
Personalizing the printer on page 42
●
Paper handling on page 48
●
Working with two rolls on page 64
●
Printing on page 66
●
Job queue management on page 89
●
Color management on page 96
●
Practical printing examples on page 107
●
Retrieving printer usage information on page 130
●
Handling ink cartridges and printhead on page 134
●
Printer maintenance on page 146
Troubleshooting
These chapters help you solve problems that may occur while printing and include the following topics.
●
Troubleshooting paper issues on page 167
●
Troubleshooting print-quality issues on page 178
●
Troubleshooting ink cartridge and printhead issues on page 222
●
Troubleshooting general printer issues on page 226
●
Front-panel error messages on page 232
ENWW HP Start-Up Kit 3
Accessories, support and specifications
These chapters, Supplies and accessories on page 161, Get help on page 236 and Printer specifications
on page 241, contain reference information, including customer care, the printer specifications and part
numbers for paper types, ink supplies and accessories.
Glossary
The Glossary on page 245 contains definitions of printing and HP terms used in this documentation.
Index
In addition to the table of contents, there is an alphabetical index to help you to find topics quickly.
Warnings and Cautions
The following symbols are used in this manual to ensure the proper use of the printer and to prevent the
printer from being damaged. Follow the instructions marked with these symbols.
WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury
or death.
CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or
damage to the printer.
Printer models
This guide covers the following printer models, normally referring to them by their short names for brevity.
Full name Short name
HP Designjet T3500 eMultifunction T3500
4 Chapter 1 Introduction ENWW
The printer’s main features
Your multifunction printer is a color inkjet printer designed for printing high-quality images on paper up to
914 mm (36 in) wide, with an integrated color scanner capable of scanning images up to 914 mm (36 in) wide
and 15 m (49.2 ft) long. Some major features of the printer are shown below:
●
Built-in stacker for paper sizes from A4/A portrait to A0/E, with up to 100 A1/D-size capacity
●
Roll and single-sheet loading from the front of the printer
●
Two rolls with automatic switching up to 650 feet or 200 meters, enabling long runs of unattended
printing
●
Six-ink system with high capacity cartridges
●
Integrated printhead, 9/8 in (28 mm) wide, with duplicated black nozzles improving speed and quality
●
Capacitive touch-sensitive front panel in color, with an intuitive graphical user interface
●
Print resolution of up to 2400 × 1200 optimized dpi, from a 1200 × 1200 dpi input
●
Scan resolution of up to 600 dpi, in RGB color with 24 bits per pixel, or grayscale with 8 bits per pixel, or
black and white with 1 bit per pixel
●
Economode for printing economically
●
Can be controlled from the built-in front panel, or from a remote computer using the Embedded Web
Server, the HP Printer Utility, or Web JetAdmin
●
Includes Web-connected features such as automatic firmware updates and HP ePrint
●
Paper flexibility and automatic easy load (see Paper handling on page 48), with information and
presets accessible from the front panel
●
Accurate and consistent color reproduction with automatic color calibration
●
Color emulations, see Printer emulation on page 99
●
Manual printing with the stacker open, for improved handling of special jobs on photographic paper
●
High-productivity features such as job previewing and nesting using the printer's Embedded Web Server
●
Ink and paper usage information available from the Embedded Web Server and front panel: see Access
the Embedded Web Server on page 43 and The front panel on page 8
●
Access to online support
●
High processing capacity (Intel Core i5-520M Processor, 2.40GHz)
●
3 mm margin available
●
Advanced scan and print features (such as PIN printing)
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The printer’s main components
The following front and rear views of the printer illustrate the main components.
Front view
1. Scanner
2. Printhead
3. Stacker
4. Front panel
5. Ink cartridges
6. Basket
7. Lower roll cover
8. Upper roll cover
6 Chapter 1 Introduction ENWW
Rear view
1. Power switch
2. Power socket
Communication ports
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1. Gigabit Ethernet port, to connect to a network
2. Diagnostic LEDs, to be used by service engineers
3. Hi-Speed USB host port, intended for connecting a USB flash drive
The front panel
The front panel is located on the front right of the printer. It gives you complete control of your printer: from
the front panel, you can print, scan and copy, view information about the multifunction printer, change
printer settings, perform calibrations and tests, and so on. The front panel also displays alerts (warning and
error messages) when necessary. Information about specific uses of the front panel can be found throughout
this guide.
1. A Hi-Speed USB host port, intended for connecting a USB flash drive, which can provide files to be
printed or a destination for scanned files. When a USB flash drive is inserted, a USB icon is
displayed on the front panel's home screen.
2. The front panel itself: a touch-sensitive screen with a graphical user interface.
3. Loudspeakers.
4. The Power key, with which you can turn the printer on or off. The key is illuminated when the printer is
on. It flashes when the printer is in sleep mode.
8 Chapter 1 Introduction ENWW
The front panel has a large central area to display dynamic information and icons. On the left and right sides
you can see up to six fixed icons at different times. Normally they are not all displayed at the same time.
Left and right fixed icons
●
Press to return to the home screen.
●
Press to view help about the current screen.
●
Press to go to the previous item.
●
Press to go to the next item.
●
Press to go back to the previous screen. This does not discard any changes made in the current
screen.
●
Press to cancel the current process.
Home screen dynamic icons
●
There are two desktops with different dynamic icons, to change from one to the other slide the screen,
or use the lateral arrows to switch them:
The following items are displayed only on the home screens:
●
At the top left of the screen is a message showing the printer status or the most important current
alert. Press this message to see a list of all current alerts, with an icon indicating the severity of each
alert. You can press an alert to get help in solving the problem.
●
Press to release the paper from the scanner. If there is no paper in the scanner, this button is not
displayed.
●
Press to view information about the USB flash drive. This icon appears only when a USB flash
drive is inserted.
●
Press to log out. This icon appears only when the front panel has access control set.
ENWW The front panel 9
●
Press to print a file. See Printing on page 66.
●
Press to scan a sheet of paper and store the image in a file, either in a network folder or in a USB
flash drive; or send it as an email message. See
●
Press to copy a sheet of paper (scan and print). See Copying on page 86.
●
Press to view the paper status, and perform paper-handling operations.
●
Press to view and manage the print and scan job queues. A smaller warning icon appears if there
are jobs on hold. See Job queue management on page 89.
●
Press to view the ink-supply status, and perform ink-cartridge and printhead operations.
●
Press to view the printhead status.
●
Press to reach the settings screen, where you can view information about printer and scan
status, change printer settings, or initiate actions such as loading paper or replacing ink supplies.
●
Press to view network and Internet status and change related settings.
Scanning on page 82.
●
●
Sleep mode
Sleep mode puts the printer into a reduced power state after a period of inactivity, turning off the front-panel
display to save energy. Printer features can be enabled from this mode, and the printer maintains network
connectivity, waking up only as necessary. The printer can be woken from sleep mode by the Power button,
by sending a print job, or by lifting the scanner, opening a roll cover, or opening the stacker cover. The printer
wakes up in several seconds, more quickly than if it is completely turned off. While in sleep mode, the Power
button blinks.
To change the time that elapses before sleep mode, press , then System > Printer sleep mode wait
time. You can set a time between 5 and 240 minutes; the default time is 30 minutes.
Printer Monitoring (with the Print Spooler) and Remote Printer Management with the HP Utility and Web
JetAdmin continue to be available during sleep mode. Some remote management tasks offer the option of
remotely waking up the printer if needed to perform the task.
Press to view information about the printer.
Press to see printer usage.
Printer software
The following software is provided with your printer:
10 Chapter 1 Introduction ENWW
●
The HP-GL/2 driver for Windows
●
The HP PCL3GUI raster driver for Mac OS X (non-PostScript printers)
●
PostScript drivers for Windows and Mac OS X (PostScript printers)
●
HP Designjet HP-GL/2 Driver Preview
●
The Embedded Web Server and (alternatively) the HP Utility allow you to:
◦
Manage the printer from a remote computer (the Embedded Web Server is recommended for this
purpose)
◦
View the status of the ink cartridges, the printhead, and the paper
◦
Update the printer's firmware, see Update the firmware on page 148
◦
Perform calibrations and troubleshooting
◦
Submit print jobs
◦
Manage the job queue, see Job queue management on page 89
◦
View job accounting information, see Retrieving printer usage information on page 130
◦
Change various printer settings
◦
Manage email notifications
◦
Change permissions and security settings
◦
Set network destinations for scan
◦
Scan accounting
See Access the Embedded Web Server on page 43 and Access the HP Utility on page 43.
NOTE: The HP Utility under Mac OS X and the HP Designjet Utility under Windows have similar functions and
are sometimes referred to collectively as the HP Utility in this guide.
NOTE: New versions of all printer software can be expected to appear from time to time. In some cases,
when you receive your printer there may already be later versions available on HP's website of some of the
software provided with it.
Turn the printer on and off
If you wish to turn the printer on or off or reset the printer, the normal and recommended method is to use
the Power key on the front panel.
However, if you plan to store the printer for a long period or the Power key does not seem to work, you are
recommended to turn it off using the power switch at the rear.
ENWW Turn the printer on and off 11
To turn it back on, use the power switch at the rear.
When the printer is powered back on, it takes about 3 minutes to initialize and check and prepare the
printhead. Preparing the printhead takes about 75 seconds. However, if the printer has been off for 2 weeks
or more, preparing the printhead could take up to 7 minutes, plus 13 minutes if it needs a printhead recovery.
See also Sleep mode on page 10 and Change the auto-off setting on page 44.
The printer’s internal prints
The internal prints give various kinds of information about your printer. They can be requested from the front
panel.
Before requesting any internal print, check that the printer and the paper are ready for printing.
●
The loaded paper should be at least A3 landscape—420 mm (16.53in) wide—otherwise the print may
be clipped.
●
The front panel should be displaying the Ready message.
To print any internal print, press , then scroll down to Internal prints and press it, then select the
internal print you want. The following internal prints are available.
●
Demo prints show some of the capabilities of the printer
◦
Print drawing demo
◦
Print rendering demo
◦
Print GIS map
●
User information prints
◦
Usage report shows estimates of the total number of prints, number of prints by paper type,
number of prints by print-quality option, counting of scans, and total amount of ink used per color
(the accuracy of these estimates is not guaranteed)
◦
HP-GL/2 palette shows the color or grayscale definitions in the currently selected color palette
◦
PostScript font list shows PostScript fonts available (PostScript printers only)
●
Service information prints
◦
Print current information
◦
Print usage information
◦
Print event logs
12 Chapter 1 Introduction ENWW
◦
Print calibration status
◦
Print connectivity configuration
◦
Print all pages (prints all the above reports)
ENWW The printer’s internal prints 13
2 Installing the software
●
Connect the printer to your network
●
Connect a computer to the printer by network (Windows)
●
Uninstall the printer software (Windows)
●
Connect a computer to the printer by network (Mac OS X)
●
Uninstall the printer software (Mac OS X)
Connect the printer to your network
The printer is able to configure itself automatically for most networks, in a similar way to any computer in
the same network. The first time you connect it to a network, this process may take a few minutes.
Once the printer has a working network configuration, you can check its network address from the front
panel: press .
Network configuration
For more details about the current network configuration, go to the front panel and press , then
Connectivity > Network connectivity > Gigabit Ethernet > Modify configuration. From here it is possible,
though not normally necessary, to change the settings manually; this can also be done remotely using the
Embedded Web Server.
TIP: You may find it helpful to print out the full printer network configuration on paper. This can be done
from the front panel: press , then Internal prints > Service information prints > Print connectivity
configuration. If you do not print out the full network configuration, consider making a note of the printer's
IP address and network name.
If you accidentally misconfigure the printer’s network settings, you can restore the network settings to their
factory values from the front panel: press , then Connectivity > Network connectivity > Gigabit
Ethernet
working network configuration for most networks. The printer’s other settings remain unchanged.
> Restore factory settings. Then you must restart the printer. This automatically provides a
Using IPv6
Your printer supports almost all network connectivity features using IPv6, just as it does using IPv4. To make
full use of IPv6, you may need to connect your printer to an IPv6 network in which there are IPv6 routers and
servers.
14 Chapter 2 Installing the software ENWW
In most IPv6 networks, the printer will configure itself automatically as follows, and no user configuration is
necessary:
1. The printer assigns itself a link-local IPv6 address (which starts with “fe80::”).
2. The printer assigns itself stateless IPv6 addresses as indicated to it by any IPv6 routers on the network.
3. If no stateless IPv6 addresses can be assigned, the printer will try to obtain IPv6 addresses using
DHCPv6. It will also do so if the routers instruct it to do so.
The stateless and DHCPv6 IPv6 addresses can be used to access the printer, and in most IPv6 networks this
will be appropriate.
The link-local IPv6 address works only in the local subnet. Although it is possible to access the printer using
this address, it is not recommended.
It is possible to assign a manual IPv6 address to the printer, using the front panel or the Embedded Web
Server. It is also possible to disable IPv6 completely in the printer. However, it is not possible to disable IPv4
in the printer, and therefore it is not possible to configure the printer as IPv6-only.
NOTE: In typical IPv6 use, your printer will have multiple IPv6 addresses, although it has only one IPv4
address.
TIP: You are recommended to give a name to the printer. You can do this from the front panel, or (more
easily), from the Embedded Web Server.
TIP: You will generally find it easier to use IPv4 unless you have a specific need to use IPv6.
Most of the current PC operating systems and HP printing and imaging devices have IPv6 enabled by default.
Microsoft Windows Vista, Microsoft Windows Server 2008, later versions of Windows, and the new HP
Printing and Imaging devices, have IPv6 enabled by default. For further information on IPv6, see
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00840100/c00840100.pdf. This document
discusses how name resolution plays a fundamental role in Dual-Stack transition methods. Using the name
resolution algorithm in Windows, the document goes through various network environments and studies
how the introduction of routable IPv6 addresses will affect network applications. It also discusses DHCPv6,
SLAAC, and the impact to DNS, and makes some recommendations.
Using IPSec
Your printer supports IPSec.
However, successful IPSec configuration requires advanced network expertise, and is beyond the scope of
this document. For IPSec to work, the printer’s IPSec configuration must exactly match that of the other
devices in your network. Any discrepancy will prevent communication with your printer until the
configuration is corrected or IPSec is disabled. For more information on IPsec configuration, download the file
IPsec_Admin_Guide.pdf from http://www.hp.com/go/T3500/manuals.
Connect a computer to the printer by network (Windows)
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 66 for alternative ways of printing.
Before you begin, check your equipment:
●
The printer should be set up and on.
●
The Ethernet switch or router should be on and functioning correctly.
●
The printer and the computer should be connected to the network (see Connect the printer to your
network on page 14).
ENWW Connect a computer to the printer by network (Windows) 15
Now you can proceed to install the printer software and connect to your printer.
Printer software installation
1. Make a note of the printer's IP address from the front panel (see Access the Embedded Web Server
on page 43).
2. Insert the HP Start-up Kit DVD into your computer. If the DVD does not start automatically, run the
setup.exe program in the root folder of the DVD.
3. When the T3500 window appears on your screen, click Software, and then Install.
4. Your Web browser opens to display the rest of the software installation procedure. You must select
Windows or Mac OS X software, and choose which specific software you want to install (by default, all of
it).
5. Once downloaded, open it, and follow on-screen steps.
If your computer fails to find any printers on the network, the Printer Not Found window is displayed, which
helps you to try to find your printer. If you have a firewall in operation; you may have to disable it temporarily
in order to find the printer. You also have the options of searching for the printer by its hostname, IP address
or MAC address.
In some cases, when the printer is not in the same sub-net as the computer, specifying the printer's IP
address may be the only successful option.
Uninstall the printer software (Windows)
Use the Control Panel to uninstall the software, in the same way as you can uninstall any other software.
Connect a computer to the printer by network (Mac OS X)
You can connect your printer to a network under Mac OS X by using the following methods:
●
Bonjour
●
TCP/IP
NOTE: The printer does not support AppleTalk.
The following instructions apply if you intend to print from software applications using a printer driver. See
Printing on page 66 for alternative ways of printing.
Before you begin, check your equipment:
●
The printer should be set up and on.
●
The Ethernet switch or router should be on and functioning correctly.
●
The printer and the computer should be connected to the network (see Connect the printer to your
network on page 14).
Now you can proceed to install the printer software and connect to your printer.
1.
Go to the front panel and press . Note the mDNS service name of your printer.
2. Insert the HP Start-up Kit DVD into your DVD drive.
3. Open the DVD icon on your desktop.
16 Chapter 2 Installing the software ENWW
4. When the T3500 window appears on your screen, click Software and then Install.
5. Your Web browser opens to display the rest of the software installation procedure. You must select
Windows or Mac OS X software, and choose which specific software you want to install (by default, all of
it).
6. When the software has been installed, the HP Utility starts automatically, to set up a connection to your
printer. Follow the instructions on your screen.
7. In the Setup Assistant screen, look for your printer's mDNS service name (which you noted in step 1) in
the Printer Name column.
●
If you find the right name, scroll sideways if necessary to see the Connection Type column, and
check that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down
the list.
●
If you cannot find your printer's name just click Continue and do the setup manually in your
System Preferences later on.
Click Continue.
8. Continue following the instructions on the screen.
9. When the HP Utility Setup Assistant has finished, you can remove the DVD from the DVD drive.
If the printer driver is already installed, the HP Utility Setup Assistant can be run at any time from the DVD.
Uninstall the printer software (Mac OS X)
During the previous Installation step, you have the option to select that . This should be available under
Hewlett-Packard in the system Applications folder.
IMPORTANT: The HP Uninstaller application will uninstall all HP Software installed in your system.
To delete the print queue only, select the Print & Scan dialog from the system preferences. Select the name
of the printer and click the – button.
ENWW Uninstall the printer software (Mac OS X) 17
3 Setting up the printer
●
Introduction
●
Set up your Web-connected printer
●
Web Services manual configuration
●
Configure a scan-to-network or scan-to-FTP folder
●
Configure the email server
●
Paper suitability options
●
Turn nesting on and off
●
Turn usage information on and off
●
Turn email notifications on and off
●
Turn alerts on and off
●
Control access to the printer
●
Require account ID
●
Set Windows driver preferences
18 Chapter 3 Setting up the printer ENWW
Introduction
This chapter describes various printer settings that the printer administrator may wish to control as soon as a
new printer is assembled and ready for use.
Set up your Web-connected printer
Your printer can connect to the Internet to benefit from various Web Services:
●
Automatic firmware updates
●
Use HP ePrint to print by email
To set up your printer for Web Services, please follow these steps, explained in more detail below:
1. Make sure that your printer is correctly connected to the Internet.
2.
Run the Connectivity Wizard: At the front panel, press , then Connectivity > Connectivity wizard.
NOTE: The printer may need to restart if the firmware is updated during this process.
TIP: When the Wizard displays your printer code, you are recommended to make a note of it. A page is
automatically printed with the printer’s email address, instructions on how to use it and how to manage
printer security.
3. Activate your account by clicking the activation link that you will receive by email.
TIP: If you don’t see the message, remember to check your junk email folder.
4. This is an optional step: If you are the printer administrator, log in at the HP Connected Center
(http://www.hp.com/go/eprintcenter) to customize your printer’s email address or manage printer
security for remote printing.
Congratulations, you now have completed Web Services setup. HP ePrint is ready to use.
For the latest information, support, and terms of use of the HP Connected Center, see:
http://www.hp.com/go/eprintcenter
Web Services manual configuration
The Connectivity Wizard (see Set up your Web-connected printer on page 19) is normally sufficient for Web
Services configuration, but there are also facilities for manual configuration if you wish to use them.
Configure the printer’s Internet connection
You can configure the printer's Internet connection from the Embedded Web Server or from the front panel.
NOTE: If an administrator password has been set, it will be required to change these settings. Thus, the
administrator can prevent the printer from being connected to the Internet, if desired.
●
In the Embedded Web Server: select Setup > Internet connection.
●
Using the front panel: press , then Connectivity > Internet connectivity.
The following settings are available:
ENWW Introduction 19
●
Internet connection: The default value is Yes.
●
Proxy > Enable proxy: Enable or disable a proxy server.
●
Proxy > Proxy address: Enter the proxy address, empty by default.
●
Proxy > Proxy port: Enter the proxy port number, zero by default.
●
Proxy > Proxy authentication: Enable or disable authentication.
●
Proxy > Restore factory settings: Return to the initial default settings.
If you have trouble with your Internet connection, see Cannot connect to the Internet on page 229.
Configure firmware updates
You can choose from the Embedded Web Server or from the front panel whether and how to download
firmware updates.
NOTE: If an administrator password has been set, it will be required to change these settings.
●
In the Embedded Web Server: select Setup > Firmware update.
●
Using the front panel: press , then Firmware update.
The following settings are available:
●
Check: If you select Automatically (the default setting), the printer will check automatically every week
(or after the printer has been restarted seven times, whichever happens first) whether new firmware is
available. If you select Manually, the printer will not check automatically; you can check manually
whenever you like.
●
Download: If you select Automatically (the default setting), the printer will automatically download
new firmware whenever it becomes available. If you select Manually, you will be asked to approve each
download.
NOTE: Downloading the firmware does not mean that you have installed it in your printer. To install
the new firmware, you must confirm the installation manually.
●
Firmware update information: Information about the firmware currently installed
●
Firmware update history: A list of firmware versions that have been installed in the printer. It is usually
possible to reinstall the version immediately before the version that is currently installed, if you have
some problem with the current version.
Set remote printing preferences
At the front panel, press , then Default Printing configuration to define the default properties of jobs
sent to your printer from remote locations.
●
Printer margins: Choose between Clip from contents and Add to content.
●
Color: Choose between Color, Grayscale, and Black and white printing.
●
Print quality: Choose between Best, Normal, and Fast.
20 Chapter 3 Setting up the printer ENWW
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