HP SR1830NX, SR1834NX, SR1838NX, SR1700Z, SR1703WM Support Guide

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Warranty and Support Guide

 1 Year Parts and Labor  1 Year Technical Tele p hone Support  24 Hours a Day, 7 Days a Week

IMPORTANT NOTE:

If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO YOUR RETAILER. At Hewlett-Packard, we take pride in our ability to service your needs. We are available 24 hours a day, 7 days a week. We have specialists available to help you with your technical support questions as they arise via the Web or phone (see Contact Numbers within this document). We want to make sure that your support needs are met and any issues are resolved as quickly as possible.

This document includes warranty information for the United States, Canada, and the Caribbean.

The information in this document is subject to change without notice.

Before contacting the HP Customer Support Center, it’s important to have the following information handy. Please take a moment to write down your product information for future reference.

The first four items on the list (Model Number, Product Number, Serial Number, and Software Build Number) can be viewed by pressing the Ctrl+Alt+S keys on the keyboard at the same time.

Model Number: ________________________________________________________________

System (Product) Number: ________________________________________________________

Serial Number: _________________________________________________________________

Software Build Number:__________________________________________________________

Operating System: ______________________________________________________________

Purchase Date: _________________________________________________________________

Don’t Forget to Register!

Go to: http://register.hp.com

NOTE: To view your PC product number, model number,

and serial number, press and hold the Ctrl+Alt+S keys on the keyboard.

Registration is quick and easy, and it offers:

E-mail updates containing notifications about product

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enhancements, the most recent support alerts, and driver updates specific to the product(s) you own.

The HP Newsgram, our monthly online magazine packed

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full of product news, support tips, project ideas, and much more. Visit us at:

http://subscription.support.hp.com

Where to Get Help

HP offers a wide variety of service and support options, which are available around the clock for Compaq-branded products that are either in or out of warranty.

Options to use when you need help

1 Check the setup poster and the user documentation for

help with setting up and using your PC.

2 Use the support tools preinstalled right on your PC.

Help and Support Center for help with

hardware and software questions. Click

Start, and then click Help and Support.

PC Tune-up and Repair for tools to keep your PC running smoothly. Click Start, All Programs, PC Help & Tools.

3 Technical Support Web site. For product information,

driver updates, troubleshooting, and much more, go to:

http://www.hp.com/support

4 Chat online with qualified support specialists using

HP Real Time Chat. Access this feature through the Help & Support Center on your PC.

Software Repair Wizard guides you through options to resolve software issues. Click Start, All Programs, PC Help &

Tools.

5 If you have not solved the problem, you can contact us

toll-free by phone 24 hours a day, seven days a week, in English, Spanish, and French (Canada only) at:

1-800-652-6672 (800-OK-Compaq)

When you call please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period.

Where Are My User’s Guides?

The User’s Guides are on your PC. Click Start, All Programs, and then User’s Guides. Documentation is

also available at http://www.hp.com/support where you can search for the support page for your model.

Software Support

America Online

U.S.: 1-888-346-3704 Canada: 1-888-265-4357 http://www.aol.com

AT&T WorldNet

1-800-400-1447 http://www.att.net

CompuServe 2000

1-800-944-9871 http://www.compuserve.com

Corel

http://www.corel.com

Detto Technologies

1-866-338-8663 http://www.detto.com

EarthLink

Dial-up customer service 1-800-890-6356

Dial-up technical support 1-800-890-5128

Broadband customer service and technical support 1-888-829-8466 http://www.earthlink.net

InterVideo

510-651-0888 http://www.intervideo.com

Microsoft Network

1-800-386-5550 http://support.msn.com

Symantec — Norton AV

http://www.symantec.com/techsupp

Intuit — Quicken Basic

1-900-555-4688 http://www.intuit.com

Sonic

(only CD-RW and DVD+RW/+R models)

http://www.sonic.com

Yahoo

http://www.yahoo.com

Warranty and License Information

Total Care

Total Care provides fast, friendly, and effective expert advice for all your Compaq-branded products. If you have a question or if a problem arises, we offer extensive service and support options around the clock to better handle your needs. Go to your PC’s Help and Support Center for the fastest resolutions. For more information on your support and services options visit:

http://www.hp.com/go/totalcare

http://www.hp.ca/totalcare (Canada)

When Should I Contact Total Care Support and Services?

The Help and Support Center or other support tools on

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your PC do not identify or help solve your problem. You either do not have Internet access or cannot connect

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to the Internet to use the Technical Support Web site or to chat with qualified online support specialists.

There is obvious damage or a mechanical breakdown

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with your product, and it does not work.

Total Care Technical Agents are available 24 hours a day via 1-800-652-6672 (800-OK-Compaq) to provide expert assistance.

NOTE: Support options, availability, and hours vary by

product, country/region, and language and are subject to change.

Total Care Out-of-Warranty Support Options

Even after your warranty has ended, Total Care can still provide you with service and support options on your Compaq-branded product:

Visa and MasterCard holders in the United States or

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callers from Canada, call: 1-800-652-6672 (800/OK-Compaq).

1-time technical support,

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$40* USD (Can $34.99*) per call. 1-year unlimited technical support,

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$75* USD (Can $64.99*).

*Prices are subject to change without notice and may vary based on your product.

Fees are charged to your Visa or MasterCard.

Protect Your Investment

Protect your investment with an extended service plan. Allow Total Care to provide you with total peace of mind while you get the most out of your investment. Service coverage begins on product purchase date, and you must purchase the extended service plan within the first year after purchasing the computer. The hardware service offering is determined based on the outcome of system self-test programs that you run during your initial call to Total Care.

For more information visit

http://www.hp.com/go/totalcare (U.S. only) or call: 1-866-234-1377

http://www.hp.ca/totalcare (Canada only) or call: 1-866-231-4351

Recycle — HP Planet Partners

HP is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. HP will help you recycle your old equipment even if it is not an HP product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle:

http://www.hp.com/recycle

Hardware Limited Warranty

HP Product Duration

Hardware One-year limited warranty

One-year technical support

General Terms

This HP Hardware Limited Warranty gives you, the customer, express limited warranty rights from HP, the manufacturer. Please refer to HP’s Web site for an extensive description of your limited warranty entitlements. In addition, you may also have other legal rights under applicable local law or special written agreement with HP.

HP MAKES NO OTHER EXPRESS WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, AND HP EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT STATED IN THIS LIMITED WARRANTY. TO THE EXTENT ALLOWED BY THE LOCAL LAW OF JURISDICTIONS OUTSIDE THE UNITED STATES, HP DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN THE UNITED STATES, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE. SOME STATES OR COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.

THE LIMITED WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY BUT ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU.

This Limited Warranty is applicable in all countries/regions and may be enforced in any country/region where HP or its authorized service providers offer warranty service for the same product model number subject to the terms and conditions set forth in this Limited Warranty.

Under the HP Global Limited Warranty program, products purchased in one country/region may be transferred to another country/region, where HP or its authorized service

providers offer warranty service for the same product model number, without voiding the warranty. Warranty terms, service availability, and service response times may vary from country/region to country/region. Standard warranty service response time is subject to change due to local parts availability. If so, your HP authorized service provider can provide you with details.

HP is not responsible for any tariffs or duties that may be incurred in transferring the products. Transfer of the products may be covered by export controls issued by the United States or other governments.

This Limited Warranty applies only to HP-branded and Compaq-branded hardware products (collectively referred to in this Limited Warranty as “HP Hardware Products”) sold by or leased from Hewlett-Packard Company, its worldwide subsidiaries, affiliates, authorized resellers, or country/region distributors (collectively referred to in this Limited Warranty as “HP”) with this Limited Warranty. The term “HP Hardware Product” is limited to the hardware components and required firmware. The term “HP Hardware Product” DOES NOT include any software applications or programs; non-HP products or non–HP-branded peripherals. All non-HP products or non–HP-branded peripherals external to the HP Hardware Product — such as external storage subsystems, displays, printers, and other peripherals — are provided “AS IS” without HP warranty. However, non-HP manufacturers and suppliers, or publishers may provide their own warranties directly to you.

HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP or from the date HP completes installation. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving warranty service. You are entitled to hardware warranty service according to the terms and conditions of this document if a repair to your HP Hardware Product is required within the Limited Warranty Period.

Unless otherwise stated, and to the extent permitted by local law, new HP Hardware Products may be manufactured using new materials or new and used materials equivalent to new in performance and reliability. HP may repair or replace HP Hardware Products (a) with new or previously used products or parts equivalent to new in performance and reliability or (b) with equivalent products to an original product that has been discontinued. Replacement parts are warranted to be free from defects in material or workmanship for ninety (90) days or, for the remainder of

the Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed, whichever is longer.

During the Limited Warranty Period, HP will, at its discretion, repair or replace any defective component. All component parts or hardware products removed under this Limited Warranty become the property of HP. In the unlikely event that your HP Hardware Product has recurring failures, HP, at its sole discretion, may elect to provide you with (a) a replacement unit of HP’s choosing that is the same or equivalent to your HP Hardware Product in performance or (b) to give you a refund of your purchase price or lease payments (less interest) instead of a replacement. This is your exclusive remedy for defective products.

Exclusions

HP does not warrant that the operation of this product will be uninterrupted or error-free. HP is not responsible for damage that occurs as a result of your failure to follow the instructions intended for the HP Hardware Product.

This Limited Warranty does not apply to expendable or consumable parts and does not extend to any product from which the serial number has been removed or that has been damaged or rendered defective (a) as a result of accident, misuse, abuse, contamination, improper or inadequate maintenance or calibration, or other external causes; (b) by operation outside the usage parameters stated in the user documentation that shipped with the product; (c) by software, interfacing, parts, or supplies not supplied by HP; (d) by improper site preparation or maintenance; (e) by virus infection; (f) from loss or damage in transit; or (g) by modification or service by anyone other than (i) HP, (ii) an HP authorized service provider, or (iii) your own installation of end-user-replaceable HP or HP-approved parts if available for your product in the servicing country/region.

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. HP IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. HP IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY HP WHEN THE PRODUCT IS MANUFACTURED.

Exclusive Remedy

TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW, THESE TERMS AND CONDITIONS CONSTITUTE THE COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT BETWEEN YOU AND HP REGARDING THE HP HARDWARE PRODUCT YOU HAVE PURCHASED OR LEASED. THESE TERMS AND CONDITIONS SUPERSEDE ANY PRIOR AGREEMENTS OR REPRESENTATIONS — INCLUDING REPRESENTATIONS MADE IN HP SALES LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN AGENT OR EMPLOYEE OF HP — THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of HP.

Limitation of Liability

IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.

EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.

THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY/REGION TO COUNTRY/REGION. YOU ARE ADVISED TO CONSULT APPLICABLE STATE OR COUNTRY/REGION LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.

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