HP SR1830NX, SR1834NX, SR1838NX, SR1700Z, SR1703WM Support Guide
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Warranty and
Support Guide
1 Year Parts and Labor
1 Year Technical Tele p hone Support
24 Hours a Day, 7 Days a Week
IMPORTANT NOTE:
If you experience a problem with your new Presario, DO NOT RETURN YOUR COMPUTER TO
YOUR RETAILER. At Hewlett-Packard, we take pride in our ability to service your needs. We are
available 24 hours a day, 7 days a week. We have specialists available to help you with your
technical support questions as they arise via the Web or phone (see Contact Numbers within
this document). We want to make sure that your support needs are met and any issues are
resolved as quickly as possible.
This document includes warranty information for the United States, Canada, and the Caribbean.
The information in this document is subject to change without notice.
Before contacting the HP Customer Support Center, it’s important to have
the following information handy. Please take a moment to write down
your product information for future reference.
The first four items on the list (Model Number, Product Number, Serial
Number, and Software Build Number) can be viewed by pressing the
Ctrl+Alt+S keys on the keyboard at the same time.
Model Number: ________________________________________________________________
System (Product) Number: ________________________________________________________
Serial Number: _________________________________________________________________
Software Build Number:__________________________________________________________
Operating System: ______________________________________________________________
Purchase Date: _________________________________________________________________
Don’t Forget
to Register!
Go to: http://register.hp.com
NOTE: To view your PC product number, model number,
and serial number, press and hold the Ctrl+Alt+S keys on
the keyboard.
Registration is quick and easy, and it offers:
E-mail updates containing notifications about product
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enhancements, the most recent support alerts, and driver
updates specific to the product(s) you own.
The HP Newsgram, our monthly online magazine packed
•
full of product news, support tips, project ideas, and
much more. Visit us at:
http://subscription.support.hp.com
Where to Get Help
HP offers a wide variety of service and support options,
which are available around the clock for Compaq-branded
products that are either in or out of warranty.
Options to use when you need help
1 Check the setup poster and the user documentation for
help with setting up and using your PC.
2 Use the support tools preinstalled right on your PC.
Help and Support Center for help with
hardware and software questions. Click
Start, and then click Help and Support.
PC Tune-up and Repair for tools to keep
your PC running smoothly. Click Start, All
Programs, PC Help & Tools.
3 Technical Support Web site. For product information,
driver updates, troubleshooting, and much more, go to:
http://www.hp.com/support
4 Chat online with qualified support specialists using
HP Real Time Chat. Access this feature through the
Help & Support Center on your PC.
Software Repair Wizard guides you
through options to resolve software issues.
Click Start, All Programs, PC Help &
Tools.
5 If you have not solved the problem, you can contact us
toll-free by phone 24 hours a day, seven days a week, in
English, Spanish, and French (Canada only) at:
1-800-652-6672 (800-OK-Compaq)
When you call please have your product model number,
serial number, and date of purchase available. Telephone
support is free during your limited warranty period.
Where Are My User’s
Guides?
The User’s Guides are on your PC. Click Start, All
Programs, and then User’s Guides. Documentation is
also available at http://www.hp.com/support where
you can search for the support page for your model.
Software Support
America Online
U.S.: 1-888-346-3704
Canada: 1-888-265-4357
http://www.aol.com
AT&T WorldNet
1-800-400-1447
http://www.att.net
CompuServe 2000
1-800-944-9871
http://www.compuserve.com
Corel
http://www.corel.com
Detto Technologies
1-866-338-8663
http://www.detto.com
EarthLink
Dial-up customer service
1-800-890-6356
Dial-up technical support
1-800-890-5128
Broadband customer service and technical support
1-888-829-8466
http://www.earthlink.net
InterVideo
510-651-0888
http://www.intervideo.com
Microsoft Network
1-800-386-5550
http://support.msn.com
Symantec — Norton AV
http://www.symantec.com/techsupp
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Intuit — Quicken Basic
1-900-555-4688
http://www.intuit.com
Sonic
(only CD-RW and DVD+RW/+R models)
http://www.sonic.com
Yahoo
http://www.yahoo.com
Warranty and License
Information
Total Care
Total Care provides fast, friendly, and effective expert
advice for all your Compaq-branded products. If you have a
question or if a problem arises, we offer extensive service
and support options around the clock to better handle your
needs. Go to your PC’s Help and Support Center for the
fastest resolutions. For more information on your support and
services options visit:
http://www.hp.com/go/totalcare
Or
http://www.hp.ca/totalcare (Canada)
When Should I Contact Total Care
Support and Services?
The Help and Support Center or other support tools on
•
your PC do not identify or help solve your problem.
You either do not have Internet access or cannot connect
•
to the Internet to use the Technical Support Web site or to
chat with qualified online support specialists.
There is obvious damage or a mechanical breakdown
•
with your product, and it does not work.
Total Care Technical Agents are available 24 hours a
day via 1-800-652-6672 (800-OK-Compaq) to provide
expert assistance.
NOTE: Support options, availability, and hours vary by
product, country/region, and language and are subject to
change.
Total Care Out-of-Warranty
Support Options
Even after your warranty has ended, Total Care can still
provide you with service and support options on your
Compaq-branded product:
Visa and MasterCard holders in the United States or
•
callers from Canada, call:
1-800-652-6672 (800/OK-Compaq).
1-time technical support,
•
$40* USD (Can $34.99*) per call.
1-year unlimited technical support,
•
$75* USD (Can $64.99*).
*Prices are subject to change without notice and may vary
based on your product.
Fees are charged to your Visa or MasterCard.
Protect Your Investment
Protect your investment with an extended service plan. Allow
Total Care to provide you with total peace of mind while you
get the most out of your investment. Service coverage begins
on product purchase date, and you must purchase the
extended service plan within the first year after purchasing
the computer. The hardware service offering is determined
based on the outcome of system self-test programs that you
run during your initial call to Total Care.
For more information visit
http://www.hp.com/go/totalcare (U.S. only)
or call: 1-866-234-1377
http://www.hp.ca/totalcare (Canada only)
or call: 1-866-231-4351
Recycle — HP Planet Partners
HP is sensitive to the environment and has a program, Planet
Partners, to make it simple for us to reclaim your old product
for recycling. HP will help you recycle your old equipment
even if it is not an HP product; we take back all makes and
models. Visit our Web site to find out how easy it is to
recycle:
http://www.hp.com/recycle
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Hardware Limited Warranty
HP Product Duration
Hardware One-year limited warranty
One-year technical support
General Terms
This HP Hardware Limited Warranty gives you, the customer,
express limited warranty rights from HP, the manufacturer.
Please refer to HP’s Web site for an extensive description of
your limited warranty entitlements. In addition, you may also
have other legal rights under applicable local law or special
written agreement with HP.
HP MAKES NO OTHER EXPRESS WARRANTY OR
CONDITION, WHETHER WRITTEN OR ORAL, AND HP
EXPRESSLY DISCLAIMS ALL WARRANTIES AND
CONDITIONS NOT STATED IN THIS LIMITED WARRANTY.
TO THE EXTENT ALLOWED BY THE LOCAL LAW OF
JURISDICTIONS OUTSIDE THE UNITED STATES, HP
DISCLAIMS ALL IMPLIED WARRANTIES OR CONDITIONS,
INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. FOR ALL TRANSACTIONS OCCURRING IN THE
UNITED STATES, ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, SATISFACTORY
QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE IS
LIMITED TO THE DURATION OF THE EXPRESS WARRANTY
SET FORTH ABOVE. SOME STATES OR
COUNTRIES/REGIONS DO NOT ALLOW A LIMITATION
ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR CONSUMER
PRODUCTS. IN SUCH STATES OR COUNTRIES/REGIONS,
SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED
WARRANTY MAY NOT APPLY TO YOU.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.
This Limited Warranty is applicable in all countries/regions
and may be enforced in any country/region where HP or its
authorized service providers offer warranty service for the
same product model number subject to the terms and
conditions set forth in this Limited Warranty.
Under the HP Global Limited Warranty program, products
purchased in one country/region may be transferred to
another country/region, where HP or its authorized service
providers offer warranty service for the same product model
number, without voiding the warranty. Warranty terms,
service availability, and service response times may vary
from country/region to country/region. Standard warranty
service response time is subject to change due to local parts
availability. If so, your HP authorized service provider can
provide you with details.
HP is not responsible for any tariffs or duties that may be
incurred in transferring the products. Transfer of the products
may be covered by export controls issued by the United
States or other governments.
This Limited Warranty applies only to HP-branded and
Compaq-branded hardware products (collectively referred to
in this Limited Warranty as “HP Hardware Products”) sold by
or leased from Hewlett-Packard Company, its worldwide
subsidiaries, affiliates, authorized resellers, or
country/region distributors (collectively referred to in this
Limited Warranty as “HP”) with this Limited Warranty. The
term “HP Hardware Product” is limited to the hardware
components and required firmware. The term “HP Hardware
Product” DOES NOT include any software applications or
programs; non-HP products or non–HP-branded peripherals.
All non-HP products or non–HP-branded peripherals external
to the HP Hardware Product — such as external storage
subsystems, displays, printers, and other peripherals — are
provided “AS IS” without HP warranty. However, non-HP
manufacturers and suppliers, or publishers may provide their
own warranties directly to you.
HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in
materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period starts
on the date of purchase or lease from HP or from the date
HP completes installation. Your dated sales or delivery
receipt, showing the date of purchase or lease of the
product, is your proof of the purchase or lease date. You
may be required to provide proof of purchase or lease as a
condition of receiving warranty service. You are entitled to
hardware warranty service according to the terms and
conditions of this document if a repair to your HP Hardware
Product is required within the Limited Warranty Period.
Unless otherwise stated, and to the extent permitted by local
law, new HP Hardware Products may be manufactured
using new materials or new and used materials equivalent to
new in performance and reliability. HP may repair or
replace HP Hardware Products (a) with new or previously
used products or parts equivalent to new in performance
and reliability or (b) with equivalent products to an original
product that has been discontinued. Replacement parts are
warranted to be free from defects in material or
workmanship for ninety (90) days or, for the remainder of
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the Limited Warranty Period of the HP Hardware Product
they are replacing or in which they are installed, whichever
is longer.
During the Limited Warranty Period, HP will, at its discretion,
repair or replace any defective component. All component
parts or hardware products removed under this Limited
Warranty become the property of HP. In the unlikely event
that your HP Hardware Product has recurring failures, HP, at
its sole discretion, may elect to provide you with (a) a
replacement unit of HP’s choosing that is the same or
equivalent to your HP Hardware Product in performance or
(b) to give you a refund of your purchase price or lease
payments (less interest) instead of a replacement. This is
your exclusive remedy for defective products.
Exclusions
HP does not warrant that the operation of this product will
be uninterrupted or error-free. HP is not responsible for
damage that occurs as a result of your failure to follow the
instructions intended for the HP Hardware Product.
This Limited Warranty does not apply to expendable or
consumable parts and does not extend to any product from
which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident,
misuse, abuse, contamination, improper or inadequate
maintenance or calibration, or other external causes;
(b) by operation outside the usage parameters stated in the
user documentation that shipped with the product;
(c) by software, interfacing, parts, or supplies not supplied
by HP; (d) by improper site preparation or maintenance;
(e) by virus infection; (f) from loss or damage in transit; or
(g) by modification or service by anyone other than
(i) HP, (ii) an HP authorized service provider, or (iii) your
own installation of end-user-replaceable HP or HP-approved
parts if available for your product in the servicing
country/region.
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF
THE DATA STORED ON YOUR HARD DRIVE OR
OTHER STORAGE DEVICES AS A PRECAUTION
AGAINST POSSIBLE FAILURES, ALTERATION, OR
LOSS OF THE DATA. BEFORE RETURNING ANY UNIT
FOR SERVICE, BE SURE TO BACK UP DATA AND
REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR
PERSONAL INFORMATION. HP IS NOT
RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY
PROGRAMS, DATA, OR REMOVABLE STORAGE
MEDIA. HP IS NOT RESPONSIBLE FOR THE
RESTORATION OR REINSTALLATION OF ANY
PROGRAMS OR DATA OTHER THAN SOFTWARE
INSTALLED BY HP WHEN THE PRODUCT IS
MANUFACTURED.
Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW,
THESE TERMS AND CONDITIONS CONSTITUTE THE
COMPLETE AND EXCLUSIVE WARRANTY AGREEMENT
BETWEEN YOU AND HP REGARDING THE HP HARDWARE
PRODUCT YOU HAVE PURCHASED OR LEASED. THESE
TERMS AND CONDITIONS SUPERSEDE ANY PRIOR
AGREEMENTS OR REPRESENTATIONS — INCLUDING
REPRESENTATIONS MADE IN HP SALES LITERATURE OR
ADVICE GIVEN TO YOU BY HP OR AN AGENT OR
EMPLOYEE OF HP — THAT MAY HAVE BEEN MADE IN
CONNECTION WITH YOUR PURCHASE OR LEASE OF
THE HP HARDWARE PRODUCT. No change to the
conditions of this Limited Warranty is valid unless it is made
in writing and signed by an authorized representative of HP.
Limitation of Liability
IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS
WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER
THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE
LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT
OR THE COST OF REPAIR OR REPLACEMENT OF ANY
HARDWARE COMPONENTS THAT MALFUNCTION IN
CONDITIONS OF NORMAL USE.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE
LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT
OR THE FAILURE OF THE PRODUCT TO PERFORM,
INCLUDING ANY LOST PROFITS OR SAVINGS OR
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD
PARTY OR MADE BY YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER
DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER
THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT
LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM.
THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR
AMENDED BY ANY PERSON. THIS LIMITATION OF
LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED
HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE
POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION
OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS
FOR PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY
VARY FROM STATE TO STATE OR FROM
COUNTRY/REGION TO COUNTRY/REGION. YOU ARE
ADVISED TO CONSULT APPLICABLE STATE OR
COUNTRY/REGION LAWS FOR A FULL DETERMINATION
OF YOUR RIGHTS.
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