HP Scanjet 3000 s2 User's Guide
HP Scanjet Pro 3000 s2
User Guide
Copyright and license
Trademark credits
© 2013 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
ENERGY STAR is a U.S. registered service
mark of the United States Environmental
Protection Agency.
Microsoft and Windows are registered
trademarks of Microsoft Corporation.
Edition 1, 5/2013
Table of contents
1 Product basics ................................................................................................................................................ 1
Product features ................................................................................................................................... 2
Product walkaround .............................................................................................................................. 3
Front view ............................................................................................................................ 3
Control panel ....................................................................................................................... 4
Back view ............................................................................................................................. 4
About scan shortcuts ............................................................................................................................ 5
Scanner software ................................................................................................................................. 5
Scanner software (Windows) ............................................................................................... 5
HP Easy Scan software ...................................................................................... 5
HP Scanner Tools Utility ..................................................................................... 7
HP TWAIN ........................................................................................................... 7
Scanner software (Mac) ....................................................................................................... 7
Sleep Mode and auto-off settings ......................................................................................................... 8
HP EveryPage Ultrasonic (Windows) ................................................................................................... 9
2 Use the scanner ............................................................................................................................................ 10
Load originals ..................................................................................................................................... 10
Document loading tips ....................................................................................................... 10
Load documents ................................................................................................................ 12
Load cards ......................................................................................................................... 14
Start a scan from the hardware .......................................................................................................... 15
Use the scanning software ................................................................................................................. 15
How to get software updates ............................................................................................. 15
Windows software .............................................................................................................. 15
Scan from HP Easy Scan .................................................................................. 15
Scan from other applications ............................................................................. 15
Scan to cloud .................................................................................................... 16
Work with scan shortcuts .................................................................................. 16
View scan shortcuts .......................................................................... 16
Create scan shortcuts ....................................................................... 17
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Import and export scan shortcuts ..................................................... 17
Apply a background filter ................................................................................... 17
HP EveryPage Ultrasonic .................................................................................. 18
Mac software ..................................................................................................................... 18
Scan documents ............................................................................................... 18
Scan to email .................................................................................................... 19
Scan from other applications ............................................................................. 19
3 Care and maintenance .................................................................................................................................. 20
HP Scanner Tools Utility Maintenance tab (Windows) ....................................................................... 21
HP Utility (Mac) .................................................................................................................................. 21
Order maintenance and scanning supplies ........................................................................................ 21
Clean the scanning strips ................................................................................................................... 21
Clean the paper path .......................................................................................................................... 23
Clean the rollers ................................................................................................................................. 24
Replace the roller and separation pad ............................................................................................... 27
4 Troubleshooting ............................................................................................................................................ 28
Basic troubleshooting tips .................................................................................................................. 29
Scanner installation troubleshooting .................................................................................................. 30
Check the cables ............................................................................................................... 30
Uninstall and then reinstall the HP Scanjet drivers and tools (Windows) .......................... 30
Scanner initialization or hardware problems ...................................................................................... 32
Check the USB connection ................................................................................................ 33
Check that the scanner has power .................................................................................... 34
Reset the scanner .............................................................................................................. 34
The scanner has stopped working correctly ...................................................................... 35
Scanner operation problems .............................................................................................................. 36
Scanner will not turn on ..................................................................................................... 36
Scanner keeps turning off .................................................................................................. 36
Scanner does not scan right away ..................................................................................... 37
Scanner scans only one side of a two-sided page ............................................................ 37
Scanned pages are missing at the scan destination ......................................................... 37
Scanned image is fuzzy ..................................................................................................... 37
Scanned pages are out of order at the scan destination ................................................... 38
Optimize scanning and task speeds .................................................................................. 38
The scan is completely black or completely white ............................................................. 38
Scanned images are not straight ....................................................................................... 38
Vertical white stripes appear on the printed page .............................................................. 39
Vertical colored stripes appear on the printed page .......................................................... 39
Scan files are too large ...................................................................................................... 39
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Scanner buttons are not working correctly ......................................................................................... 40
Scanner paper path problems ............................................................................................................ 41
Paper jamming, skewing, misfeeds, or multiple-page feeds .............................................. 41
Scanning fragile originals ................................................................................................... 41
Paper does not feed from the scanner .............................................................................. 41
Originals are curling up in the scanner output tray. ........................................................... 42
The bottom of the scanned image is cut off ....................................................................... 42
The scanned images have streaks or scratches ............................................................... 42
An item loaded in the scanner jams repeatedly ................................................................. 43
Clear jams from the scanner paper path ........................................................................... 43
5 Product accessibility .................................................................................................................................... 44
6 Specifications and warranty ........................................................................................................................ 45
Scanner specifications ....................................................................................................................... 46
Document feeder specifications ......................................................................................................... 46
Environmental specifications .............................................................................................................. 46
Disposal of Waste Equipment by Users ............................................................................................. 47
Electronic hardware recycling ............................................................................................................ 47
Chemical substances ......................................................................................................................... 47
Regulatory information ....................................................................................................................... 47
Energy information ............................................................................................................................. 47
Important safety instructions .............................................................................................................. 48
Restriction on hazardous substance (Turkey) .................................................................................... 49
Restriction on hazardous substance (Ukraine) .................................................................................. 49
Recycle and restricted material information ....................................................................................... 49
Hewlett-Packard limited warranty statement ...................................................................................... 50
Index ................................................................................................................................................................... 52
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1 Product basics
This User Guide covers what you need to know about using the HP Scanjet Pro 3000 s2 scanner.
Product features
●
Product walkaround
●
About scan shortcuts
●
Scanner software
●
●
Sleep Mode and auto-off settings
HP EveryPage Ultrasonic (Windows)
●
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Product features
Table 1-1 Features
Resolution 600 pixels per inch (ppi)
Memory 512 MB of DDRII random-access memory (RAM)
Paper-handling
Environmental features
Scanning Scan (
●
●
●
●
●
●
Document feeder: Holds up to 50 sheets of 75 g/m
Two-sided scanning: Two-sided documents scan in a single pass
HP EveryPage Ultrasonic: Detects when multiple pages feed through simultaneously
By default, device enters Sleep Mode after 15 minutes of inactivity
High content of recyclable components and materials
ENERGY STAR
) button enables scanning from the control panel
®
qualified
2
(20 lb) paper
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Product walkaround
This section describes the physical components of the HP Scanjet Pro 3000 s2.
Front view
1 Document output tray with extension
2 Document input tray with extensions
3 Paper guides
4 Document feeder latch
5 Control panel
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Product walkaround
3
Control panel
Use the buttons on the control panel to start or cancel a scan, and to power the unit on and off.
Callout Name Description
1 Power button Press the Power button to power on the scanner. Press and hold
2 Scan button Press the Scan button to initiate a scan.
3 Cancel button Press the Cancel button to cancel a scan in progress.
4 Power LED When lit, indicates that the scanner is powered on.
Back view
the Power button for three seconds to power off the scanner.
Callout Description
1 USB input
2 Power supply input
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About scan shortcuts
A scan shortcut is a set of saved scan settings. You can use HP software to create and manage scan
shortcuts, and to assign a scan shortcut to the Scan (
Windows: Use HP Easy Scan to create and manage scan shortcuts.
Mac: Use HP Utility to assign the scan button workflow.
Scanner software
Your scanner comes with a variety of scanning software for both Windows and Mac operating
systems.
Scanner software (Windows)
The HP Scanjet Pro 3000 s2 comes with a variety of Windows scanning software and drivers,
including HP Easy Scan, EMC ISIS, HP Scanner Tools Utility, and HP TWAIN.
HP Easy Scan software
HP Easy Scan guides you through the scanning process. To open the software, double-click the HP Easy
Scan icon on your desktop. For more information, click ? on any HP Easy Scan dialog to open the HP Easy
Scan Help.
) button on the control panel.
Main Window
The Main Window is displayed when you open HP Easy Scan. Use this window to complete the
following tasks:
Start a scan: Load the original in the document feeder, select a shortcut, and then click Scan.
●
The scan will be completed using the settings associated with the selected shortcut.
Work with shortcuts: Quickly start a scan using an existing shortcut. You can use a default
●
shortcut, a user-defined shortcut as is, or select and modify any shortcut for one-time use. You
can also create a new shortcut based on an existing shortcut.
Image Viewer
The Image Viewer opens when you start a scan. Use this window to complete the following tasks:
View thumbnails of the pages as they are scanned
●
Scan more pages
●
Rescan pages individually
●
Edit pages individually to crop and rotate the images
●
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About scan shortcuts
5
Reorganize or delete pages
●
Complete the scan and process the document
●
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HP Scanner Tools Utility
Use the HP Scanner Tools Utility to change the scanner's power management settings, and to find
information about scanner settings, status, and maintenance.
To open the utility, do one of the following:
Click the HP Easy Scan icon on the desktop, click the Scanner drop-down menu, and then click
●
Scanner Settings.
Windows XP, Vista, Windows 7: Double-click the HP Easy Scan icon on your desktop, click the
●
Scanner drop-down menu, and then click Scanner Settings.
Windows 8: On the Start screen, click the HP Scanner Tools Utility tile.
●
Click Start, point to Programs or All Programs, point to HP, point to Scanjet, point to 3000 s2,
●
and then click Scanner Tools Utility.
HP TWAIN
HP TWAIN allows you to scan using TWAIN-compliant scan software from other (non-HP) vendors.
Not all TWAIN-compliant software works in the same way, so consult the software documentation for
details on how to acquire scans.
Scanner software (Mac)
The HP Scanjet Pro 3000 s2 provides a scanner driver for Mac OS. This allows you to use your
scanner with an ICA-compliant application, including the Image Capture and Preview applications that
are already installed on your Mac.
Image Capture provides basic scanning features for scanning documents. Image Capture is available in the
Applications folder.
HP Utility allows you to configure the device and assign the scan button workflow on a Mac. HP Utility is
available in the Applications/Hewlett-Packard folder.
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Scanner software
7
Sleep Mode and auto-off settings
By default, the scanner will enter Sleep Mode after 15 minutes of inactivity, and will turn off
automatically after two hours of inactivity to conserve power.
Windows: To change the default sleep and auto-off settings, complete these steps:
1. Start the HP Scanner Tools Utility by doing one of the following:
Double-click the HP Easy Scan icon on your desktop, click the Scanner drop-down menu,
●
and then click Scanner Settings.
Windows XP, Vista, Windows 7: Click Start, point to Programs or All Programs, point to
●
HP, point to Scanjet, point to 3000 s2, and then click Scanner Tools Utility.
Windows 8: On the Start screen, click the HP Scanner Tools Utility tile.
●
2. Click the Settings tab, and then select the appropriate sleep mode and auto-off settings.
NOTE: If you set both Sleep Mode and auto-off to 1 hour, the scanner will automatically turn
off after one hour.
To specify the period of inactivity after which the scanner goes into Sleep Mode, select 15
●
minutes or 1 hour from the Sleep: Put the scanner to sleep after: drop-down list.
To specify the period of inactivity after which the scanner automatically turns off, select the
●
appropriate value (1 hour, 2 hours, 4 hours, or Never) from the Auto-Off: Turn off the
scanner after: drop-down list.
Mac: Use HP Utility to change the default sleep and auto-off settings.
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HP EveryPage Ultrasonic (Windows)
Your HP scanning solution can detect when multiple pages feed through the scanner at the same
time using HP EveryPage Ultrasonic. With this technology, you can also recover from multi-feed
errors without losing the pages that you have already scanned.
When a multi-feed occurs, the software displays a message and a thumbnail of the last successfullyscanned page. Select an option from the message to resolve the issue, reseat the remaining pages in
the stack, and then continue the scan.
The HP Easy Scan software contains several options to control how HP EveryPage Ultrasonic works.
For example, you can exclude a certain region of the page from multi-feed detection, which might be
helpful if your documents contain sticky notes. To view or change these options, open HP Easy Scan
and go to the Hardware Options tab of the Scan Settings tab.
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HP EveryPage Ultrasonic (Windows)
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2 Use the scanner
The following topics describe how to load and scan originals.
Load originals
The following topics describe how to load originals into the document feeder.
Document loading tips
●
The maximum capacity of the document feeder is 50 sheets of 75 g/m
2
(20 lb) paper. When
using heavier paper, the maximum capacity is decreased.
TIP: Use the lines on the input tray paper guides to help you to not exceed the document
feeder capacity.
The maximum card capacity, for card stock up to 15 points, is approximately 9–10 cards.
●
Be sure that your documents are within these guidelines:
●
Width: 74 mm to 215.9 mm (2.9 in to 8.5 in)
Length: 51 mm to 864 mm (2.0 in to 34 in)
Weight:
The scanner document feeder can process cards that meet the following specifications:
●
Minimum size: 51 mm x 74 mm (2.0 in x 2.9 in)
Maximum size: 210 mm x 269 mm (8.3 in x 10.6 in)
Minimum weight:
Maximum weight:
2
49 g/m
to 120 g/m2 (13 lb to 32 lb)
253 g/m
326 g/m
2
(12 points or 102 lb)
2
(15 points or 120 lb)
Scanning the following types of documents might result in paper jams or damage to the
●
documents.
Wrinkled or creased documents Curled documents
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Torn documents Documents with paper clips or
staples
Carbon paper Coated paper
Extremely thin, translucent paper Paper with adhesive notes or flags
attached
Photos Overhead transparencies
Papers that are stuck together Paper where the toner has not fully
dried, or with wet substances such as
glue or correction fluid
Smooth out any folds or curls in your documents before placing them into the feeder. If the
●
leading edge of a document is curled or folded, it may cause a paper jam.
● When loading paper that is smaller than 74 mm (2.9 in) in one dimension (such as business
cards), place the pages with the short side parallel to the paper guides.
To scan fragile documents (such as photos or documents on wrinkled or very lightweight paper),
●
place the document in a clear, heavyweight document sleeve no wider than 215.9 mm (8.5 in)
before loading them into the document feeder.
TIP: If you do not have an appropriately-sized document sleeve, consider using a sleeve
intended for use in a ring binder. Trim the ring-side edge so the sleeve is no more than 215.9
mm (8.5 in) wide.
Make sure that the hatch on the document feeder is securely latched. To properly close the
●
hatch, press firmly on both sides of the hatch until you hear both sides click.
Adjust the paper guides to the width of the documents. Make sure that the paper guides touch
●
the edges of the original. If there is any clearance between the paper guides and the edges of
the documents, the scanned image might be skewed.
When placing a stack of documents into the feeder, gently set the stack in the document feeder.
●
Do not drop the stack into the feeder and do not tap the top edge of the stack after you have
placed the stack in the document feeder.
Clean the scan rollers if the rollers are visibly dirty or after scanning a document written with or
●
written on with pencil.
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Load originals
11
Load documents
1. Open the scanner lid.
2. Extend the document input and output trays.
a. Lift up on the document input tray extension (1), and then flip up the hinged extension flap
(2).
b. Open the document output tray, and then flip up the hinged extension flap.
TIP: You can scan with the output tray closed, as shown below.
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