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The information contained herein is subject to
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not be liable for technical or editorial errors or
omissions contained herein.
Edition 1, 10/2016
Trademark Credits
®
Adobe
, Adobe Photoshop®, Acrobat®, and
PostScript
®
are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
AirPrint is a trademark of Apple Inc., registered
in the U.S. and other countries.
OS X is a trademark of Apple Inc., registered in
the U.S. and other countries.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
Google™ and Google Maps™ are trademarks of
Google Inc.
Front view ............................................................................................................................................ 2
Back view—2000 s1 models ............................................................................................................... 3
Back view—3000 s3 models ............................................................................................................... 3
Serial number and product number location ...................................................................................... 4
HP Scan software .............................................................................................................................. 11
HP Scanner Tools Utility .................................................................................................................... 11
HP TWAIN ........................................................................................................................................... 11
HP Easy Scan ..................................................................................................................................... 12
HP Utility ............................................................................................................................................ 12
Sleep Mode and auto-off settings ....................................................................................................................... 12
2 Use the scanner ........................................................................................................................................... 13
Start a scan from the hardware .......................................................................................................................... 21
Scan from the control panel buttons ................................................................................................ 21
Use the scanning software (Windows) ................................................................................................................ 21
Scan to a picture ................................................................................................................................ 21
Scan to a PDF ..................................................................................................................................... 22
Scan text for editing (OCR) ................................................................................................................ 22
Scan to email ..................................................................................................................................... 22
Scan to cloud ..................................................................................................................................... 22
Scan long or extra-long documents ................................................................................................. 23
Scan by using other scan software ................................................................................................... 25
Use the scanning software (OS X) ....................................................................................................................... 26
Scan to email ..................................................................................................................................... 26
HP Easy Scan ..................................................................................................................................... 26
Scan from other applications ............................................................................................................ 26
Advanced configuration with HP Utility for OS X .............................................................................. 27
Open HP Utility ................................................................................................................ 27
HP Utility features ........................................................................................................... 27
Mobile scanning (wireless 3000 s3 models only) ............................................................................................... 28
3 Care and maintenance .................................................................................................................................. 31
Clean the product ................................................................................................................................................ 32
Clean the scanning strips .................................................................................................................. 32
Clean the paper path ......................................................................................................................... 33
Clean the rollers ................................................................................................................................ 34
Replace parts ....................................................................................................................................................... 38
Replace the roller kit (2000 s1 models) ........................................................................................... 38
Replace the pickup roller module ................................................................................... 38
Replace the separation rollers ....................................................................................... 39
Replace the roller kit (3000 s3 models) ........................................................................................... 40
Replace the pickup roller module ................................................................................... 41
Replace the separation rollers ....................................................................................... 42
ivENWW
Order parts and accessories ................................................................................................................................ 44
Test the scanner ................................................................................................................................ 46
Interpret control panel lights and patterns ........................................................................................................ 48
Check the cables ................................................................................................................................ 49
Uninstall and then reinstall the HP ScanJet drivers and tools (Windows) ....................................... 49
Power issues ........................................................................................................................................................ 51
Check that the scanner has power .................................................................................................... 51
Scanner will not turn on .................................................................................................................... 51
The scanner has paused or shut down ............................................................................................. 51
Scanner keeps turning off ................................................................................................................. 52
Paper jams ........................................................................................................................................................... 53
Clear jams from the document feeder .............................................................................................. 53
An item loaded in the scanner jams repeatedly ............................................................................... 53
Paper feed issues ................................................................................................................................................ 54
Paper jamming, skewing, misfeeds, or multiple-page feeds .......................................................... 54
Paper does not feed from the scanner ............................................................................................. 54
Index ............................................................................................................................................................. 61
viENWW
1Product overview
This user guide covers important information about the scanner.
●
Product views
●
Product specifications
●
Product hardware setup and software installation
●
Scanner software (Windows)
●
Scanner software (OS X)
●
Sleep Mode and auto-off settings
The following information is correct at the time of publication. For current information, see
sj2000s1 or www.hp.com/go/sj3000s3.
HP’s all-inclusive help for this product includes the following:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software updates
●
Join support forums
●
Find warranty and regulatory information
www.hp.com/go/
ENWW1
Product views
This section describes the physical components of the HP ScanJet Pro 2000 s1 and 3000 s3.
●
Front view
●
Back view—2000 s1 models
●
Back view—3000 s3 models
●
Serial number and product number location
●
Control-panel view—2000 s1 models
●
Control-panel view—3000 s3 models
Front view
5
5
5
4
4
1
1
5
4
4
1
1
3
3
1Document feeder latch
2Control panel
3Document output tray with extension
4Paper guides
5Document input tray with extension
3
2
2
3
2
2
2Chapter 1 Product overviewENWW
Back view—2000 s1 models
1USB 2.0 interface port
2Power supply input
Back view—3000 s3 models
21
2314
1Slot for a cable-type security lock
2Wi-Fi adapter port for Wi-Fi accessories
3USB 3.0 interface port
4Power supply input
ENWWProduct views3
Serial number and product number location
The serial and product numbers label is located on the rear cover.
4Chapter 1 Product overviewENWW
Control-panel view—2000 s1 models
Use the buttons on the control panel to start a scan, and to turn the scanner on and off.
1
2
1Error LEDA blinking or lit Error LED indicates that an error has occurred.
2Power
3Scan
button and LEDPress the Power button to turn on the scanner. Press and hold the
buttonPress the Scan button to initiate a scan.
3
Power
A lit Power LED indicates that the scanner is turned on.
button for three seconds to turn off the scanner.
ENWWProduct views5
Control-panel view—3000 s3 models
Use the buttons on the control panel to start or cancel a scan, and to turn the scanner on and off.
1
342
1Error LEDA blinking or lit Error LED indicates that an error has occurred.
2Power
3Cancel
4Scan
button and LEDPress the Power button to turn on the scanner. Press and hold the
Power
A lit Power LED indicates that the scanner is turned on.
button Press the Cancel button to cancel a scan in progress.
buttonPress the Scan button to initiate a scan.
button for three seconds to turn off the scanner.
6Chapter 1 Product overviewENWW
Product specifications
●
Technical specifications
●
Supported operating systems
●
Product dimensions
●
Power consumption, electrical specifications, and acoustic emissions
●
Operating environmental range
Technical specifications
FeatureSpecification
Input tray capacity
Minimum paper size2000 s1: 51 x 51 mm (2 x 2 in)
Maximum paper size3100 x 216 mm (122 x 8.5 in)
Minimum paper weight
Maximum paper weight
Minimum paper guiding space51 mm (2 in)
Resolution600 pixels per inch (ppi) for scanning
Environmental features
Paper-handling
50 sheets of 75g/m
3000 s3: 51 x 74 mm (2 x 2.9 in)
2000 s1: 50 g/m
3000 s3: 40 g/m
2000 s1: 180 g/m
3000 s3: 413 g/m
●
By default, scanner enters Sleep Mode prior to 15 minutes of inactivity
●
ENERGY STAR® qualified
●
Two-sided scanning: Two-sided documents scan in a single pass
●
HP EveryPage with Ultrasonic multi-feed sensor: Detects when multiple pages feed
through simultaneously (3000 s3 models only)
2
(20 lb)
2
(13 lb)
2
(10.7 lb)
2
(48 lb)
2
(110 lb)
Supported operating systems
The scanner supports the following operating systems.
WindowsWindows 7
Windows 8
Windows 8.1
Windows 10
OS XOS X 10.9 Mavericks (2000 s1 models only)
OS X 10.10 Yosemite (2000 s1 models only)
OS X 10.11 El Capitan
ENWWProduct specifications7
Product dimensions
1
3
Model1. Height2. Depth3. WidthWeight
HP ScanJet Pro 2000 s1152 mm (6 in)173 mm (6.8 in)300 mm (11.8 in)2.6 kg (5.7 lb)
2
1
3
2
Model1. Height2. Depth3. WidthWeight
HP ScanJet Pro 3000 s3190 mm (7.5 in)198 mm (7.8 in)310 mm (12.2 in)3.4 kg (7.5 lb)
Power consumption, electrical specifications, and acoustic emissions
See www.hp.com/support/ for current information.
CAUTION: Power requirements are based on the country/region where the product is sold. Do not convert
operating voltages. This will damage the product and void the product warranty.
8Chapter 1 Product overviewENWW
Operating environmental range
EnvironmentRecommendedAllowed
Temperature17.5° to 25°C (63.5° to 77°F)10° to 35°C (50° to 95°F)
Relative humidity30% to 70% relative humidity (RH)10% to 80% RH
AltitudeNot applicable0 to 3048 m (0 to 10,000 ft)
ENWWProduct specifications9
Product hardware setup and software installation
For basic setup instructions, see the Installation Guide that came with the product. For additional
instructions, go to HP support on the web.
www.hp.com/go/sj2000s1 or www.hp.com/go/sj3000s3 for HP's all-inclusive help for the product. Find
Go to
the following support:
●
Install and configure
●
Learn and use
●
Solve problems
●
Download software and firmware updates
●
Join support forums
●
Find warranty and regulatory information
10Chapter 1 Product overviewENWW
Scanner software (Windows)
The scanner comes with a variety of Windows scanning software and drivers, including HP Scan.
●
HP Scan software
●
HP Scanner Tools Utility
●
HP TWAIN
●
ISIS (3000 s3 models only)
●
WIA
HP Scan software
Perform scans using the HP ScanJet Pro 2000 s1 and 3000 s3 scanner.
HP Scanner Tools Utility
Use the HP Scanner Tools Utility to complete the following tasks:
●
Set maintenance and status update notification options
●
Change the scanner's power management settings
●
View scanner information (firmware version, serial number, total number of pages scanned)
To open the utility, do one of the following:
●
Windows 7: Double-click the HP Scanner Tools Utility icon on your desktop.
●
Windows 8, 8.1, and 10: On the Start screen, click the HP Scanner Tools Utility tile.
●
Click Start, select Programs or All Programs, select HP, select Scanjet, select 2000 s1 or 3000 s3, and
then click Scanner Tools Utility.
For more information, click the Help button at the bottom of the HP Scanner Tools Utility.
HP TWAIN
HP TWAIN provides a software interface between imaging/scanning hardware and TWAIN-compliant software
applications. Not all TWAIN-compliant software works in the same way, so consult the software
documentation for details on how to acquire scans.
ISIS (3000 s3 models only)
ISIS (Image and Scanner Interface Specification) provides a software interface between imaging/scanning
hardware and software applications. ISIS drivers provide a consistent interaction with all ISIS-compliant
scanners.
WIA
WIA provides a software interface between imaging/scanning hardware and WIA-compliant software
applications. Not all WIA-compliant software works in the same way, so consult the software documentation
for details on how to acquire scans.
ENWWScanner software (Windows)11
Scanner software (OS X)
The 3000 s3 model is compliant with Apple AirPrint-Scan functionality. Without installing any additional
software, you can scan using Image Capture or other ICA-compliant applications.
To take advantage of all features of your scanner, HP recommends installing the HP provided scan solution,
including HP Easy Scan and HP Utility.
●
HP Easy Scan
●
HP Utility
HP Easy Scan
Scan documents and photos, and manage scan shortcuts.
HP Utility
You can use the HP Utility when the scanner is connected with a USB cable.
The Maintenance pane in HP Utility displays the scanner usage, maintenance history, and notifies the user
when maintenance is due. The notification displays in HP Utility when the Maintenance pane is selected.
HP Utility allows you to configure the scanner and assign the Scan
available in the Applications > HP folder.
Sleep Mode and auto-off settings
By default, the scanner will enter Sleep Mode prior to 15 minutes of inactivity, and will turn off automatically
after two hours of inactivity to conserve power.
Windows: To change the default sleep and auto-off settings, use the HP Scanner Tools Utility.
1.Start the HP Scanner Tools Utility.
2.Click the Settings tab.
3.Select the desired values from the Auto-Off: Turn off the scanner after: drop-down list and the Put
the scanner to sleep after: drop-down list.
OS X: To change the default auto-off setting use the HP Utility Energy pane.
1.Start HP Utility.
2.Click the Energy icon.
3.Select a Lamp Mode setting.
4.Select an auto-off time setting from the Automatically power off the scanner: drop-down box.
button workflow on a Mac. HP Utility is
12Chapter 1 Product overviewENWW
2Use the scanner
The following topics describe how to load and scan originals.
●
Load originals
●
Start a scan from the hardware
●
Use the scanning software (Windows)
●
Use the scanning software (OS X)
●
Mobile scanning (wireless 3000 s3 models only)
●
Scanning tips
ENWW13
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