HP ProLiant XL230k G10 Maintenance And Service Manual
HPE ProLiant XL230k Gen10 Server
Maintenance and Service Guide
Abstract
This guide is for an experienced service technician. Hewlett Packard Enterprise assumes that you
are qualified in the servicing of computer equipment and trained in recognizing hazards in
products with hazardous energy levels and are familiar with weight and stability precautions for
rack installations.
Part Number: 876308-003c
Published: February 2019
Edition: 3
©
Copyright 2017, 2018 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard
Enterprise products and services are set forth in the express warranty statements accompanying such
products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett
Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use,
or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software
Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise
website.
Acknowledgments
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Red Hat® is a registered trademark of Red Hat, Inc. in the United States and other countries.
Contents
Illustrated parts catalog.............................................................................. 6
System components............................................................................................................................6
Front panel LED/SUV assembly spare parts............................................................................ 7
System board spare parts.........................................................................................................7
Backplane board spare parts....................................................................................................7
DIMM spare parts..................................................................................................................... 7
Processor spare parts...............................................................................................................8
Heatsink spare parts.................................................................................................................9
Mezzanine board spare parts................................................................................................... 9
Riser board spare parts............................................................................................................ 9
Air baffle spare part.................................................................................................................. 9
Drive spare parts...................................................................................................................... 9
M.2 enablement spare parts...................................................................................................13
Controller spare parts............................................................................................................. 13
Network adapter spare parts.................................................................................................. 13
System battery spare parts.....................................................................................................14
HPE Smart Storage Battery spare part...................................................................................14
Cable spare parts................................................................................................................... 14
Customer self repair..................................................................................16
Removal and replacement procedures....................................................26
Required tools................................................................................................................................... 26
Safety considerations........................................................................................................................ 26
Preventing electrostatic discharge..........................................................................................26
Symbols on equipment........................................................................................................... 26
System warnings and cautions...............................................................................................27
Preparation procedures.....................................................................................................................27
Power down the server ..........................................................................................................28
Removing the server...............................................................................................................28
Removing the access panel....................................................................................................29
Opening the front bracket....................................................................................................... 29
Removing the air baffle...........................................................................................................30
Removing the rear support bracket........................................................................................ 31
Removing and replacing an NVMe drive...........................................................................................32
Removing and replacing DIMMs....................................................................................................... 33
Removing and replacing the M.2 enablement backplane..................................................................34
Removing and replacing the M.2 SSD drive......................................................................................34
Removing and replacing the cable retention clip...............................................................................35
Removing and replacing the mezzanine card................................................................................... 36
Removing and replacing the NVMe backplane................................................................................. 37
Removing and replacing the NVMe riser...........................................................................................37
Removing and replacing the HPE Smart Storage battery................................................................. 38
Removing and replacing the front panel LED/SUV board assembly................................................. 39
Removing and replacing the processor.............................................................................................40
Removing and replacing the battery..................................................................................................44
Removing and replacing the system board....................................................................................... 45
Re-entering the server serial number and product ID.............................................................46
3
Removing and replacing the I/O riser module .................................................................................. 47
HPE Trusted Platform Module 2.0 Gen10 Option............................................................................. 50
Troubleshooting.........................................................................................51
Troubleshooting resources................................................................................................................51
Diagnostic tools.........................................................................................52
Product QuickSpecs..........................................................................................................................52
UEFI System Utilities.........................................................................................................................52
Selecting the boot mode ........................................................................................................52
Secure Boot............................................................................................................................53
Launching the Embedded UEFI Shell ....................................................................................53
Intelligent Provisioning.......................................................................................................................54
Intelligent Provisioning operation............................................................................................54
HPE Insight Remote Support............................................................................................................ 55
USB support...................................................................................................................................... 55
External USB functionality...................................................................................................... 55
HPE Smart Storage Administrator.....................................................................................................56
Component identification......................................................................... 57
Front panel components....................................................................................................................57
Front panel LEDs and buttons ..........................................................................................................57
Front panel LED power fault codes........................................................................................ 58
Hot-plug drive LED definitions...........................................................................................................59
NVMe drive components and LEDs.................................................................................................. 60
Chassis server bay numbering..........................................................................................................61
Chassis I/O module bay numbering.................................................................................................. 61
System board components................................................................................................................62
Processor, heatsink, and socket components........................................................................ 63
DIMM slot locations................................................................................................................ 63
System maintenance switch descriptions............................................................................... 64
Cabling........................................................................................................65
Front panel LED board assembly cabling..........................................................................................65
SATA drive cabling.............................................................................................................................65
M.2 SSD cabling................................................................................................................................66
Mezzanine card cabling.....................................................................................................................66
NVMe backplane cabling...................................................................................................................68
HPE Smart Storage Battery cabling.................................................................................................. 68
SUV cable connectors.......................................................................................................................69
Specifications............................................................................................ 70
Environmental specifications ............................................................................................................70
Server specifications......................................................................................................................... 70
Support and other resources................................................................... 71
Accessing Hewlett Packard Enterprise Support................................................................................ 71
Accessing updates............................................................................................................................ 71
Customer self repair.......................................................................................................................... 72
Remote support.................................................................................................................................72
4
Warranty information......................................................................................................................... 72
Regulatory information...................................................................................................................... 73
Documentation feedback...................................................................................................................73
5
Illustrated parts catalog
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported parts information, see the
Hewlett Packard Enterprise PartSurfer website.
Item Description
1 Front panel LED/SUV assembly spare parts on page 7
2 System board spare parts on page 7
3 Backplane board spare parts on page 7
4 DIMM spare parts on page 7
5 Processor spare parts on page 8
6 Heatsink spare parts on page 9
7 Mezzanine board spare parts on page 9
8 Riser board spare parts on page 9
— Air baffle spare part on page 9
— Drive spare parts on page 9
— M.2 enablement spare parts on page 13
— Controller spare parts on page 13
1
1
1
1
Table Continued
6 Illustrated parts catalog
Item Description
— Network adapter spare parts on page 13
— System battery spare parts on page 14
— HPE Smart Storage Battery spare part on page 14
— Cable spare parts on page 14
1
Not shown.
For more information, see "Removal and replacement procedures on page 26."
1
Front panel LED/SUV assembly spare parts
Customer self repair on page 16: optional
Description Spare part number
Front panel LED/SUV board assembly 868121-001
Front I/O LED 868253-001
System board spare parts
Customer self repair on page 16: optional
1
1
1
Description Spare part number
System board 879097-001
Backplane board spare parts
Customer self repair on page 16: optional
Description Spare part number
SAS/SATA drive backplane 868254-001
NVMe backplane 868255-001
DIMM spare parts
Customer self repair on page 16: mandatory
Description Spare part number
DIMM, 8GB PC4-2666V-R, 1Rx8 850879-001
DIMM, 8GB PC4-2666V-R, 2Rx8 878490-001
DIMM, 16GB PC4-2666V-R, 1Rx4 850880-001
DIMM, 16GB PC4-2666V-R, 2Rx8 868846-001
DIMM, 32GB PC4-2666V-R, 2Rx4 850881-001
DIMM, 64GB PC4-2666V-L, 4Rx4 850882-001
DIMM, 128GB PC4-2666V-L, 8Rx4 850883-001
Illustrated parts catalog 7
Processor spare parts
Customer self repair on page 16: optional
Description Spare part number
3.6 GHz Intel Xeon-G 5122 processor 875719-001
2.6 GHz Intel Xeon-G 6126 processor 875720-001
2.6 GHz Intel Xeon-G 6126F processor 878097-001
3.4 GHz Intel Xeon-G 6128 processor 875721-001
2.1 GHz Intel Xeon-G 6130 processor 874736-001
2.1 GHz Intel Xeon-G 6130F processor 878096-001
2.6 GHz Intel Xeon-G 6132 processor 875722-001
3.2 GHz Intel Xeon-G 6134 processor 875723-001
3.0 GHz Intel Xeon-G 6136 processor 875724-001
2.0 GHz Intel Xeon-G 6138 processor 874735-001
2.0 GHz Intel Xeon-G 6138F processor 878095-001
2.3 GHz Intel Xeon-G 6140 processor 874734-001
2.6 GHz Intel Xeon-G 6142 processor 874733-001
2.6 GHz Intel Xeon-G 6142F processor 878094-001
2.8 GHz Intel Xeon-G 6143 processor 882169-001
3.5 GHz Intel Xeon-G 6144 processor 875725-001
3.4 GHz Intel Xeon-G 6146 processor 875726-001
2.4 GHz Intel Xeon-G 6148 processor 874732-001
2.4 GHz Intel Xeon-G 6148F processor 878093-001
2.7 GHz Intel Xeon-G 6150 processor 874731-001
2.1 GHz Intel Xeon-G 6152 processor 874730-001
3.0 GHz Intel Xeon-G 6154 processor 875727-001
2.0 GHz Intel Xeon-P 8153 processor 875728-001
3.6 GHz Intel Xeon-P 8156 processor 875732-001
3.0 GHz Intel Xeon-P 8158 processor 875733-001
2.1 GHz Intel Xeon-P 8160 processor 874729-001
2.1 GHz Intel Xeon-P 8160F processor 878092-001
2.0 GHz Intel Xeon-P 8164 processor 875729-001
2.3 GHz Intel Xeon-P 8165 processor P00868-001
2.7 GHz Intel Xeon-P 8168 processor 875730-001
2.1 GHz Intel Xeon-P 8170 processor 874728-001
8 Illustrated parts catalog
Table Continued
Description Spare part number
2.1 GHz Intel Xeon-P 8176 processor 874727-001
2.1 GHz Intel Xeon-P 8176F processor 878090-001
2.5 GHz Intel Xeon-P 8180 processor 875731-001
Heatsink spare parts
Customer self repair on page 16: optional
Description Spare part number
Heatsink (front) 868262-001
Heatsink (rear) 868261-001
Mezzanine board spare parts
Customer self repair on page 16: optional
Description Spare part number
HPE Apollo IB EDR 100 Gb 2P Adapter 844381-001
HPE 100Gb 1P OPA Adapter 864056-001
HPE IB EDR 100Gb 1P 841QSFP28 Adapter 878578-001
HPE IB EDR/EN 100Gb 1P 840QSFP28 Adapter 828107-001
HPE IB EDR/EN 100Gb 2P 840QSFP28 Adapter 828108-001
Riser board spare parts
Customer self repair on page 16: optional
Description Spare part number
PCIe I/O riser x16 external 868256-001
PCIe I/O riser x8 internal/external 868257-001
PCIe I/O riser x8 internal 868260-001
NVMe riser 868258-001
I/O zone riser tray 877813-001
Air baffle spare part
Customer self repair on page 16: optional
Description Spare part number
SPS-baffle tray 869334-001
Drive spare parts
Customer self repair on page 16: mandatory
Illustrated parts catalog 9
Table 1: SATA SFF hard drives
Description Spare part number
1 TB SATA 7.2K SFF SC DS HDD 765872-001
1 TB SATA 7.2K SFF SC 512e DS HDD 832984-001
2 TB SATA 7.2K SFF SC 512e DS HDD 765873-001
Table 2: SATA SFF SSDs
Description Spare part number
120 GB SATA RI SFF SC SSD 817061-001
120 GB SATA MU SFF SC SSD 817096-001
240 GB SATA 6G RI SFF SC DS SSD 868924-001
240 GB SATA MU SFF SC DS SSD 817101-001
240 GB SATA MU SFF SC DS SSD 878844-001
240 GB SATA MU SFF SC SSD 875703-001
240 GB SATA RI SFF SC DS SSD 869576-001
240 GB SATA RI SFF SC DS SSD 882219-001
240 GB SATA RI SFF SC SSD 868924-001
480 GB SATA 6G RI SFF SC DS SSD 869577-001
480 GB SATA MU SFF SC DS SSD 879013-001
480 GB SATA MU SFF SC DS SSD 875863-001
480 GB SATA MU SFF SC SSD 817106-001
480 GB SATA RI SFF SC DS SSD 878846-001
480 GB SATA RI SFF SC DS SSD 875655-001
480 GB SATA RI SFF SC SSD 817075-001
960 GB SATA 6G RI SFF SC DS SSD 868928-001
960 GB SATA MU SFF SC DS SSD 879016-001
960 GB SATA MU SFF SC DS SSD 875865-001
960 GB SATA MU SFF SC SSD 817111-001
960 GB SATA RI SFF SC DS SSD 878849-001
960 GB SATA RI SFF SC DS SSD 875656-001
960 GB SATA RI SFF SC SSD 817080-001
1.92 TB SATA 6G RI SFF SC DS SSD 868930-001
1.92 TB SATA MU SFF SC DS SSD 879019-001
1.92 TB SATA MU SFF SC DS SSD 875867-001
10 Illustrated parts catalog
Table Continued
Description Spare part number
1.92 TB SATA MU SFF SC SSD 817116-001
1.92 TB SATA RI SFF SC DS SSD 878852-001
1.92 TB SATA RI SFF SC DS SSD 875657-001
1.92 TB SATA RI SFF SC SSD 817085-001
3.84 TB SATA 6G RI SFF SC DS SSD 868932-001
3.84 TB SATA RI SFF SC DS SSD 878855-001
3.84 TB SATA RI SFF SC SSD 817090-001
Table 3: SAS SFF hard drives
Description Spare part number
300 GB SAS 10k SFF SC HDD 872735-001
300 GB SAS 10K SFF SC DS HDD 785410-001
300 GB SAS 15K SFF SC HDD 870792-001
300 GB SAS 15K SFF SC DS HDD 759546-001
450 GB SAS 15K SFF SC HDD 759547-001
600 GB SAS 10K SFF SC HDD 872736-001
600 GB SAS 10K SFF SC DS HDD 781577-001
600 GB SAS 15K SFF SC HDD 759548-001
600 GB SAS 15K SFF SC DS HDD 870794-001
600 GB SAS 15K SFF SC 512e DS HDD 870797-001
900 GB SAS 10K SFF SC HDD 785411-001
900 GB SAS 15K SFF SC DS HDD 870795-001
900 GB SAS 15K SFF SC 512e DS HDD 870798-001
1 TB SAS 7.2K SFF SC 512e DS HDD 765872-001
1 TB SAS 7.2K SFF SC DS HDD 832984-001
1.2 TB SAS 10K SFF SC HDD 872737-001
1.2 TB SAS 10K SFF SC DS HDD 781578-001
1.8 TB SAS 10K SFF SC 512e HDD 791055-001
1.8 TB SAS 10K SFF SC 512e DS HDD 872738-001
2 TB SAS 7.2K SFF SC 512e DS HDD 765873-001
2.4 TB SAS 12G 10K SFF SC 512e DS HDD 881507-001
Illustrated parts catalog 11
Table 4: SAS SFF SSDs
Description Spare part number
400 GB SAS 12G MU SFF SC DS SSD 872505-001
400 GB SAS 12G MU SFF SC DS SSD 873566-001
400 GB SAS 12G WI SFF SC DS SSD 873563-001
480 GB SAS RI SFF SC DS SSD 875681-001
800 GB SAS 12G MU SFF SC DS SSD 872506-001
800 GB SAS 12G MU SFF SC DS SSD 873569-001
800 GB SAS 12G WI SFF SC DS SSD 873564-001
960 GB SAS RI SFF SC DS SSD 875682-001
960 GB SAS 12G RI SFF SC DS SSD 872432-001
1.6 TB SAS 12G MU SFF SC DS SSD 872509-001
1.6 TB SAS 12G MU SFF SC DS SSD 873570-001
1.6 TB SAS 12G WI SFF SC DS SSD 873565-001
1.92 TB SAS RI SFF SC DS SSD 872433-001
1.92 TB SAS 12G RI SFF SC DS SSD 875684-001
3.2 TB SAS 12G MU SFF SC DS SSD 872511-001
3.2 TB SAS 12G MU SFF SC DS SSD 873571-001
3.84 TB SAS RI SFF SC DS SSD 875686-001
3.84 TB SAS 12G RI SFF SC DS SSD 872434-001
7.68 TB SAS 12G RI SFF SC DS SSD 870460-001
Table 5: NVMe SFF SSDs
Description Spare part number
400 GB NVMe x4 WI SFF SCN SSD 765059-001
400 GB NVMe x4 RI SFF SCN SSD 765067-001
400 GB NVMe x4 MU SFF SCN SSD 765063-001
400GB NVMe x4 MU SFF SCN DS SSD 875874-001
480 GB NVMe x4 RI SFF SCN DS SSD 875871-001
800 GB NVMe x4 WI SFF SCN SSD 765060-001
800 GB NVMe x4 MU SFF SCN SSD 765064-001
800 GB NVMe x4 MU SFF SCN DS SSD 875875-001
960 GB NVMe x4 RI SFF SCN DS SSD 875872-001
1.2 TB NVMe x4 RI SFF SCN SSD 765068-001
12 Illustrated parts catalog
Table Continued
Description Spare part number
1.6 TB NVMe x4 WI SFF SCN SSD 765061-001
1.6 TB NVMe x4 MU SFF SCN SSD 765065-001
1.6 TB NVMe x4 MU SFF SCN DS SSD 875876-001
1.92 TB NVMe x4 RI SFF SCN DS SSD 875873-001
Table 6: M.2 SSDs
Description Spare part number
150 GB SATA RI M.2 2280 DS SSD 875835-001
240 GB SATA MU M.2 2280 DS SSD 875850-001
480 GB SATA RI M.2 2280 DS SSD 875836-001
480 GB SATA MU M.2 2280 DS SSD 875851-001
480 GB SATA RI M.2 2280 DS SSD 875855-001
960 GB SATA MU M.2 2280 DS SSD 875852-001
960 GB SATA RI M.2 2280 DS SSD 875856-001
1.92 TB SATA MU M.2 2280 DS SSD 875853-001
1.92 TB SATA RI M.2 2280 DS SSD 875854-001
M.2 enablement spare parts
Customer self repair on page 16: optional
Description Spare part number
M.2 enablement board 868124-001
M.2 data interface cable 869330-001
M.2 interface 868259-001
Controller spare parts
Customer self repair on page 16: optional
Description Spare part number
HPE StoreFabric CN1200E 10Gb Converged
Network Adapter
HPE Smart Array E208i-p SR Gen10 Controller 836266-001
767078-001
HPE Smart Array E208e-p SR Gen10 Controller 836267-001
HPE Smart Array P408i-p SR Gen10 Controller 836269-001
Network adapter spare parts
Customer self repair on page 16: optional
Illustrated parts catalog 13
Description Spare part number
HPE Ethernet 10/25Gb two-port 631SFP28 Adapter 840130-001
HPE Ethernet 10Gb two-port 535T Adapter 815669-001
HPE Ethernet 10Gb two-port 562SFP+ Adapter 790316-001
HPE Ethernet 10Gb two-port 562T Adapter 840137-001
HPE Ethernet 1Gb four-port 366T Adapter 816551-001
HPE Ethernet 10/25Gb two-port 640SFP28 Adapter 840140-001
HPE Ethernet 1Gb four-port 331T Adapter 649871-001
HPE Ethernet 10/25Gb two-port 621SFP28 Adapter 869570-001
HPE Ethernet 4x25Gb one-port 620QSFP28 Adapter 840134-001
HPE Ethernet 1Gb two-port 361T Adapter 656241-002
HPE Ethernet 1Gb two-port 332T Adapter 616012-001
System battery spare parts
Customer self repair on page 16: optional
Description Spare part number
System battery 234556-001
HPE Smart Storage Battery spare part
Customer self repair on page 16: mandatory
Description Spare part number
HPE Smart Storage Battery 878642-001
Cable spare parts
Customer self repair on page 16: optional
Description Spare part number
Internal single fabric 20 GHz cable 874690-001
Internal dual fabric 20 GHz cable 874692-001
High-speed I/O -F single cable (OPA) 868263-001
High-speed I/O -F dual cable (OPA) 868264-001
Mini-link 8x NVMe riser-to-drive backplane cable 869331-001
SATA data cable 868265-001
Backplane power cable 869326-001
Front I/O SATA (USB 3.0) 7-pin 872061-001
14 Illustrated parts catalog
Table Continued
Description Spare part number
Front I/O data/SUV/LED cable 869328-001
HPE Smart Array E208i-p/P408i-p SAS cable 868266-001
Cable retention connector clip (12 clips) P12571-001
Illustrated parts catalog 15
Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize
repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis
period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners)
identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship
that part directly to you for replacement. There are two categories of CSR parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise
to replace these parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy
the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the
part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery.
Same day or four-hour delivery may be offered at an additional charge where geography permits. If
assistance is required, you can call the Hewlett Packard Enterprise Support Center and a technician will help
you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped with a replacement
CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In cases where it is
required to return the defective part to Hewlett Packard Enterprise, you must ship the defective part back to
Hewlett Packard Enterprise within a defined period of time, normally five (5) business days. The defective part
must be returned with the associated documentation in the provided shipping material. Failure to return the
defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self
repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier
to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.
For the North American program, go to the Hewlett Packard Enterprise CSR website.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms
of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair =
réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces
défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou
mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce CSR, Hewlett
Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à
16 Customer self repair
Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon
le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige
que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la
mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour
même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les documents
envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est nécessaire de lui
retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué, généralement cinq
(5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni. Si vous ne
retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts
de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais
d'expédition et de retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur
Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett
Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans
ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service
vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i
prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati
direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o
un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto come riparabile mediante
un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente per la sostituzione. Vi sono
due categorie di parti CSR:
• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il
servizio.
• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise,
potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un
centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno
lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo
solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di
supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett
Packard Enterprise specifica se il cliente deve restituire dei component. Qualora sia richiesta la resa ad
Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad Hewlett Packard Enterprise entro
un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il componente difettoso deve
Customer self repair 17
essere restituito con la documentazione associata nell'imballo di spedizione fornito. La mancata restituzione
del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise. Nel caso
di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e
sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza
di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti.
Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le
parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da
parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le
spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten
zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett
Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das
Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard Enterprise dieses
Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert.
Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen
Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center
anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von Hewlett Packard
Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an
Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist, das defekte Teil an
Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines vorgegebenen Zeitraums tun,
in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der zugehörigen
Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen.
Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und
Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der
Hewlett Packard Enterprise Website unter.
18 Customer self repair
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt
Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten
für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución. Los
componentes CSR se clasifican en dos categorías:
• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también
están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett
Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo
de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como
condición que un proveedor de servicios autorizado realice la sustitución de estos componentes. Dichos
componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su
destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el
mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de
asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el
envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise especificará si los
componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En aquellos casos en los que
sea necesario devolver algún componente a Hewlett Packard Enterprise, deberá hacerlo en el periodo de
tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos deberán devolverse
con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente defectuoso
requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones
que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y
devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard
Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para
Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de
componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise
le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por
parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
Customer self repair 19
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de
reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen
groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard
Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan
worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks
naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:
• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in
rekening gebracht.
• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk
van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de
klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner
worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met
"Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard
Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen. Hewlett
Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het defecte onderdeel
aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte onderdeel aan Hewlett Packard
Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde periode,
gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel moet met
de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten
in rekening brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor
het vervangende en geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/
transportonderneming hiervoor wordt gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma
van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise
website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente
(CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com
defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da
20 Customer self repair
Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett
Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças CSR:
• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o
reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode
haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao
produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo
cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado
substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o
pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser
feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico
da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard Enterprise
especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida
à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a peça com defeito à
Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a Hewlett Packard
Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A peça com defeito
deve ser enviada com a documentação correspondente no material de transporte fornecido. Caso não o faça,
a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de reparo feito pelo cliente, a
Hewlett Packard Enterprise paga todas as despesas de transporte e de devolução da peça e determina a
transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard Enterprise,
entre em contato com o fornecedor de serviços local. Para o programa norte-americano, visite o site da
Hewlett Packard Enterprise.
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para peças.
Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise fornece as
peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
Customer self repair 21
22 Customer self repair
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