HP ProLiant ML370 Generation 4 Server
Reference and Troubleshooting Guide
May 2005 (Second Edition)
Part Number 346896-002
© Copyright 2004, 2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express limited warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows NT are US registered trademarks of Microsoft Corporation.
Linux is a U.S. registered trademark of Linus Torvalds.
HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
May 2005 (Second Edition)
Part Number 346896-002
Audience assumptions
This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
|
3 |
Contents |
|
Server component identification |
9 |
Front panel components ....................................................................................................................... |
9 |
Front panel LEDs and buttons............................................................................................................ |
10 |
Rear panel components ...................................................................................................................... |
12 |
Rear panel LEDs and buttons............................................................................................................. |
13 |
System board components ................................................................................................................. |
14 |
System maintenance switch.................................................................................................... |
15 |
DIMM slots............................................................................................................................. |
17 |
System board LEDs ........................................................................................................................... |
18 |
Power supply backplane LED............................................................................................................ |
19 |
System LEDs and internal health LED combinations........................................................................ |
19 |
SCSI IDs and SAS-SATA device numbers........................................................................................ |
21 |
SCSI configurations ........................................................................................................................... |
22 |
Hot-plug SCSI hard drive LEDs ........................................................................................................ |
22 |
Hot-plug SCSI hard drive LED combinations ................................................................................... |
23 |
SATA or SAS hard drive LEDs ......................................................................................................... |
24 |
SAS and SATA hard drive LED combinations.................................................................................. |
25 |
Identifying redundant hot-plug fans................................................................................................... |
26 |
Server operations |
27 |
Powering up the server....................................................................................................................... |
27 |
Powering down the server.................................................................................................................. |
27 |
Extending the server from the rack .................................................................................................... |
28 |
Unlocking the front tower bezel......................................................................................................... |
29 |
Removing the access panel ................................................................................................................ |
30 |
Server setup |
31 |
Optional installation services ............................................................................................................. |
31 |
Rack planning resources .................................................................................................................... |
32 |
Optimum environment ....................................................................................................................... |
33 |
Space and airflow requirements.............................................................................................. |
33 |
Temperature requirements ...................................................................................................... |
34 |
Power requirements ................................................................................................................ |
35 |
Electrical grounding requirements.......................................................................................... |
36 |
Rack warnings and cautions............................................................................................................... |
36 |
Identifying rack server shipping carton contents ............................................................................... |
39 |
Identifying tower server shipping carton contents ............................................................................. |
39 |
4 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
Installing hardware options ................................................................................................................ |
40 |
Setting up a tower server.................................................................................................................... |
40 |
Installing the server into the rack ....................................................................................................... |
42 |
Powering up and configuring the server ............................................................................................ |
50 |
Installing the operating system........................................................................................................... |
50 |
Registering the server......................................................................................................................... |
51 |
Hardware options installation |
53 |
Introduction........................................................................................................................................ |
53 |
Processor options ............................................................................................................................... |
54 |
Memory options ................................................................................................................................. |
58 |
Online spare memory configuration ....................................................................................... |
58 |
DIMM installation guidelines................................................................................................. |
59 |
Installing DIMMs ................................................................................................................... |
59 |
Hot-plug SCSI hard drive options...................................................................................................... |
60 |
Removing a hot-plug SCSI hard drive.................................................................................... |
60 |
Installing a hot-plug SCSI hard drive ..................................................................................... |
61 |
SAS-SATA hard drive cage............................................................................................................... |
62 |
Removing the hard drive cage ................................................................................................ |
62 |
Installing the SAS-SATA hard drive cage.............................................................................. |
64 |
Removable media devices.................................................................................................................. |
67 |
Accessing the removable media cage ..................................................................................... |
68 |
Installing a half-height or full-height media device................................................................ |
70 |
Installing an optional internal two-bay hot-plug SCSI drive cage.......................................... |
73 |
Redundant hot-plug fans .................................................................................................................... |
75 |
Redundant hot-plug fan cage option....................................................................................... |
76 |
Installing hot-plug fans ........................................................................................................... |
78 |
Replacing hot-plug fans.......................................................................................................... |
80 |
Redundant hot-plug power supply ..................................................................................................... |
80 |
Expansion boards ............................................................................................................................... |
82 |
Performance balancing ........................................................................................................... |
83 |
Removing the expansion slot cover ........................................................................................ |
83 |
Installing expansion boards .................................................................................................... |
84 |
Remote Insight Lights-Out Edition II board ...................................................................................... |
86 |
VHDCI or HD68 SCSI cable option .................................................................................................. |
87 |
Duplex SCSI board option ................................................................................................................. |
89 |
Tower-to-rack conversion option....................................................................................................... |
90 |
Converting a tower server to a rack server ............................................................................. |
90 |
Installing the rack server......................................................................................................... |
97 |
Accessing the server in the rack ............................................................................................. |
97 |
Server cabling |
99 |
Storage device cabling guidelines...................................................................................................... |
99 |
Hot-plug SCSI cabling ....................................................................................................................... |
99 |
Contents |
5 |
Integrated simplex SCSI cabling .......................................................................................... |
100 |
Integrated duplex SCSI cabling ............................................................................................ |
101 |
Array controller simplex SCSI cabling................................................................................. |
102 |
Array controller duplex SCSI cabling .................................................................................. |
102 |
Integrated SCSI cabling with optional internal two-bay hot-plug SCSI drive cage.............. |
104 |
Array controller SCSI cabling with optional internal two-bay hot-plug SCSI drive cage.... |
105 |
Cable connector identification ......................................................................................................... |
106 |
CD-ROM drive cabling.................................................................................................................... |
107 |
RILOE II cabling ............................................................................................................................. |
107 |
Diskette drive cabling ...................................................................................................................... |
108 |
External storage cabling................................................................................................................... |
109 |
Server configuration and utilities |
111 |
Configuration tools .......................................................................................................................... |
111 |
SmartStart software .............................................................................................................. |
111 |
HP ROM-Based Setup Utility .............................................................................................. |
113 |
Array Configuration Utility .................................................................................................. |
115 |
Option ROM configuration for arrays .................................................................................. |
115 |
Option ROM configuration for arrays .................................................................................. |
116 |
Auto-configuration process .................................................................................................. |
117 |
HP ProLiant Essentials Rapid Deployment Pack ................................................................. |
118 |
Re-entering the server serial number and product ID ........................................................... |
118 |
Management tools............................................................................................................................ |
119 |
Automatic server recovery.................................................................................................... |
119 |
ROMPaq utility..................................................................................................................... |
119 |
System Online ROM flash component utility....................................................................... |
120 |
Integrated Lights-Out technology......................................................................................... |
120 |
StorageWorks library and tape tools..................................................................................... |
122 |
Management agents .............................................................................................................. |
122 |
HP Systems Insight Manager................................................................................................ |
123 |
Redundant ROM support...................................................................................................... |
123 |
USB support ......................................................................................................................... |
124 |
Diagnostic tools ............................................................................................................................... |
125 |
Survey Utility ....................................................................................................................... |
125 |
Array Diagnostic Utility ....................................................................................................... |
126 |
HP Insight Diagnostics ......................................................................................................... |
126 |
Integrated management log................................................................................................... |
126 |
Keeping the system current.............................................................................................................. |
127 |
Drivers .................................................................................................................................. |
127 |
Resource Paqs....................................................................................................................... |
128 |
ProLiant Support Packs ........................................................................................................ |
128 |
ActiveUpdate ........................................................................................................................ |
128 |
Operating system version support......................................................................................... |
128 |
6 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
Change control and proactive notification............................................................................ |
129 |
Natural language search assistant ......................................................................................... |
129 |
Care Pack.............................................................................................................................. |
129 |
Troubleshooting |
131 |
Server diagnostic steps..................................................................................................................... |
131 |
Important safety information ................................................................................................ |
131 |
Preparing the server for diagnosis ........................................................................................ |
135 |
Symptom information........................................................................................................... |
136 |
Diagnostic steps.................................................................................................................... |
137 |
Procedures for all ProLiant servers .................................................................................................. |
151 |
Hardware problems............................................................................................................... |
151 |
Software problems................................................................................................................ |
177 |
Contacting HP....................................................................................................................... |
186 |
Error messages ................................................................................................................................. |
192 |
ADU error messages............................................................................................................. |
192 |
POST error messages and beep codes .................................................................................. |
225 |
Event list error messages ...................................................................................................... |
278 |
HP BladeSystem infrastructure error codes.......................................................................... |
283 |
Battery replacement |
293 |
Regulatory compliance notices |
295 |
Regulatory compliance identification numbers................................................................................ |
295 |
Federal Communications Commission notice.................................................................................. |
296 |
FCC rating label.................................................................................................................... |
296 |
Class A equipment................................................................................................................ |
296 |
Class B equipment ................................................................................................................ |
297 |
Declaration of conformity for products marked with the FCC logo, United States only ................. |
297 |
Modifications ................................................................................................................................... |
298 |
Cables............................................................................................................................................... |
298 |
Mouse compliance statement ........................................................................................................... |
298 |
Canadian notice (Avis Canadien)..................................................................................................... |
298 |
European Union Notice.................................................................................................................... |
299 |
Japanese notice................................................................................................................................. |
300 |
BSMI notice ..................................................................................................................................... |
300 |
Laser compliance ............................................................................................................................. |
300 |
Battery replacement notice............................................................................................................... |
301 |
Taiwan battery recycling notice ....................................................................................................... |
302 |
Power cord statement for Japan ....................................................................................................... |
302 |
Electrostatic discharge |
303 |
Preventing electrostatic discharge.................................................................................................... |
303 |
Grounding methods to prevent electrostatic discharge .................................................................... |
304 |
Contents 7
Server specifications |
305 |
Server specifications ........................................................................................................................ |
305 |
Environmental specifications ........................................................................................................... |
305 |
Technical support |
307 |
Related documents ........................................................................................................................... |
307 |
HP contact information .................................................................................................................... |
307 |
Before you contact HP ..................................................................................................................... |
308 |
Customer self repair ......................................................................................................................... |
308 |
Acronyms and abbreviations |
309 |
Index |
313 |
|
9 |
Server component identification |
|
In this section |
|
Front panel components.................................................................................................................. |
9 |
Front panel LEDs and buttons ...................................................................................................... |
10 |
Rear panel components................................................................................................................. |
12 |
Rear panel LEDs and buttons ....................................................................................................... |
13 |
System board components ............................................................................................................ |
14 |
System board LEDs ...................................................................................................................... |
18 |
Power supply backplane LED ...................................................................................................... |
19 |
System LEDs and internal health LED combinations .................................................................. |
19 |
SCSI IDs and SAS-SATA device numbers .................................................................................. |
21 |
Hot-plug SCSI hard drive LEDs................................................................................................... |
22 |
Hot-plug SCSI hard drive LED combinations.............................................................................. |
23 |
SATA or SAS hard drive LEDs ................................................................................................... |
24 |
SAS and SATA hard drive LED combinations ............................................................................ |
25 |
Identifying redundant hot-plug fans ............................................................................................. |
26 |
10 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
Item |
Description |
|
|
1 |
UID switch and LED |
|
|
2 |
Internal system health LED |
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|
3 |
Front panel USB port |
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4 |
External system health LED |
|
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5 |
NIC link/activity LED |
|
|
6 |
Power on/Standby button/LED assembly |
|
|
7 |
Diskette drive* |
|
|
8 |
Removable media bays |
|
|
9 |
Hot-plug SCSI hard drive bays (SCSI IDs 0 through 5) |
|
|
10 |
Optional SAS-SATA hard drive bays (1 through 8) |
|
|
* Open the media door on the rack server to access the diskette drive.
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|
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Server component identification |
11 |
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Item |
Description |
Status |
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1 |
UID switch and LED |
Blue = Activated |
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Flashing blue = System being managed remotely |
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|
Off = Deactivated |
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2 |
Internal system health |
Green = Normal (system on) |
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LED |
Amber = System health is degraded |
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Red = System health is critical |
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Off = Normal (system off) |
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3 |
External system health |
Green = Normal (system on) |
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|
(power supply) LED |
Amber = Redundant power supply failure |
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Red = Power supply failure. No operational power supplies. |
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Off = Normal (system off) |
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4 |
NIC link/activity LED |
Green = Linked to network |
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(embedded NIC only) |
Flashing green = Linked with activity on the network |
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Off = No network connection |
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5 |
Power on/Standby button |
Amber = System has AC power and is in standby mode |
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and LED |
Green = System has AC power and is turned on |
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Off = System has no AC power |
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12 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
Item |
Description |
Item |
Description |
|
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|
|
1 |
x4 PCI Express expansion slots |
9 |
Auxillary VHDCI SCSI blank |
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|
|
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2 |
100-MHz PCI-X expansion slots |
10 |
Mouse connector |
|
|
|
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3 |
Unit ID LED |
11 |
Keyboard connector |
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|
|
4 |
Ethernet 10/100/1000 port |
12 |
Serial connector B |
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|
5 |
iLO management port |
13 |
Serial connector A |
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|
6 |
Parallel connector |
14 |
USB connectors |
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|
7 |
Video connector |
15 |
Primary hot-plug power supply |
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|
8 |
T-15 Torx screwdriver |
16 |
Redundant hot-plug power supply |
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|
|
Server component identification |
13 |
Item |
Description |
LED Color |
Status |
|
|
|
|
1 |
Unit ID LED |
Blue |
On = Activated |
|
|
|
Flashing = System remotely managed |
|
|
|
Off = Deactivated |
|
|
|
|
2 |
NIC Activity LED |
Green |
On or flashing = Linked to network |
|
(Integrated NC7781) |
|
Off = Not linked to network |
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3 |
NIC Link LED |
Green |
On = Network activity |
|
(Integrated NC7781) |
|
Off = No network activity |
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4 |
iLO NIC Activity LED |
Green |
On or flashing = Network activity |
|
|
|
Off = No network activity |
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|
|
5 |
iLO NIC Link LED |
Green |
On = Linked to network |
|
|
|
Off = Not linked to network |
|
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|
14 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
Item |
Description |
LED Color |
Status |
|
|
|
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|
|
6 |
Power supply LED |
Green |
On = Power turned on and power supply |
|
|
(redundant) |
|
functioning properly |
|
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|
|
Off = One or more of the following conditions |
|
|
|
|
exists: |
|
|
|
|
• |
AC power unavailable |
|
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• |
Power supply failed |
|
|
|
• Power supply in standby mode |
|
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|
• Power supply exceeded current limit |
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|
|
7 |
Power Supply LED |
Green |
On = Power turned on and power supply |
|
|
(primary) |
|
functioning properly |
|
|
|
|
Off = One or more of the following conditions |
|
|
|
|
exists: |
|
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|
• |
AC power unavailable |
|
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• |
Power supply failed |
|
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• Power supply in standby mode |
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• Power supply exceeded current limit |
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Server component identification |
15 |
||
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Item |
Description |
Item |
Description |
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1 |
Redundant fan 2 connector |
13 |
Power supply connector |
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2 |
System maintenance switch |
14 |
SCSI port 1 |
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3 |
System battery |
15 |
PPM socket 2 |
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4 |
Redundant fan 4 connector |
16 |
PPM socket 1 (populated) |
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5 |
64-bit/100-MHz PCI-X slot, |
17 |
SCSI port 2 |
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bus 3 |
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6 |
64-bit/100-MHz PCI-X slot, |
18 |
Fan cable connector |
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bus 3 |
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7 |
64-bit/100-MHz PCI-X slot, |
19 |
Diskette drive connector |
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bus 7 |
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8 |
64-bit/100-MHz PCI-X slot, |
20 |
IDE connector |
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bus 7 |
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9 |
PCI Express x4 slot, bus |
21 |
DIMM slots |
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11 * |
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10 |
PCI Express x4 slot, bus |
22 |
Processor 1 |
|
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14 * |
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11 |
RILOE II connector (install |
23 |
Processor 2 |
|
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|
adapter into slot 1) ** |
|
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12 |
Power supply signal |
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connector |
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*x8 PCI Express cards are supported, but will run at x4 speeds.
**The server comes with iLO remote management capability embedded on the system board. The 30-pin remote management connector for the RILOE II board is provided if the server environment requires an upgrade for improved Remote Console performance.
System maintenance switch
The system maintenance switch (SW1) is a six-position switch that is used for system configuration. The default position for all six positions is Off.
16 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
Position |
Description |
Function |
|
|
|
S1 |
iLO Security |
Off = iLO security is enabled |
|
|
On = iLO security is disabled |
|
|
|
S2 |
Configuration |
Off = System configuration can |
|
lock |
be changed |
|
|
On = System configuration is |
|
|
locked |
|
|
|
S3 |
Reserved |
Reserved |
|
|
|
S4 |
Reserved |
Reserved |
|
|
|
S5 |
Password |
Off = No function |
|
protection |
On = Clears power-on |
|
override |
|
|
password and administrator |
|
|
|
|
|
|
password |
|
|
|
S6 |
Invalidate |
Off = Normal |
|
configuration |
On = ROM treats system |
|
|
|
|
|
configuration as invalid |
|
|
|
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to properly configure the server or data loss could occur.
Server component identification |
17 |
DIMM slots are numbered sequentially (1 through 8) and the paired banks are identified by the letters A, B, C, and D.
Item Description
1DIMM slot 1A
2DIMM slot 2A
3DIMM slot 3B
4DIMM slot 4B
5DIMM slot 5C
6DIMM slot 6C
7DIMM slot 7D
8DIMM slot 8D
18 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
Item |
LED Description |
Status |
|
|
|
1 |
Processor error |
Off = Normal |
|
|
Amber = Processor failed or missing |
|
|
|
2 |
System temperature |
Off = Normal |
|
alert |
Amber = System temperature has exceeded |
|
|
|
|
|
OS cautionary level |
|
|
|
3 |
PPM error |
Off = Normal |
|
|
Amber = PPM failed or missing |
|
|
|
4 |
Memory mode LED |
Off = Normal |
|
|
Green = System is in online spare memory |
|
|
mode |
|
|
|
5 |
Online spare memory |
Off = Normal |
|
failover LED |
Amber = Online spare memory is in use due |
|
|
|
|
|
to memory failover |
|
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|
6 |
Memory status |
Off = Normal |
|
|
Amber = Memory failed or configuration |
|
|
problem |
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|
|
Server component identification |
19 |
If the power supply backplane LED is illuminated, then the power supply backplane must be replaced.
When the internal health LED on the front panel illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated system LEDs and the internal health LED indicate system status.
NOTE: The system management driver must be installed in order for the internal health LED to provide pre-failure and warranty conditions.
The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes.
20 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
System LED and |
Internal Health |
Status |
Color |
LED Color |
|
|
|
|
Processor failure, |
Red |
One or more of the following conditions may exist: |
socket X (Amber) |
|
• Processor in socket X has failed. |
|
|
|
|
|
• Processor X is not installed in the socket. |
|
|
• ROM detected a failed processor during POST. |
|
|
|
|
Amber |
Processor in socket X is in a pre-failure condition. |
|
|
|
PPM failure, slot X |
Red |
• PPM in slot X has failed. |
(Amber) |
|
• PPM is not installed in slot X, but the corresponding |
|
|
|
|
|
processor is installed. |
|
|
|
DIMM failure, slot X |
Red |
• DIMM in slot X has failed. |
(Amber) |
|
• DIMM has experienced a multi-bit error. |
|
|
|
|
|
|
|
Amber |
• DIMM in slot X has reached single-bit correctable |
|
|
error threshold. |
|
|
• DIMM in slot X is in a pre-failure condition. |
|
|
|
DIMM bank error (all |
Red |
The bank is not populated entirely or DIMMs do not all |
slots in one bank, |
|
match within the bank. |
Amber) |
|
|
|
|
|
DIMM failure (all |
Red |
• No valid or usable memory is installed in the system. |
slots, Amber) |
|
• The banks are not populated in the correct order. |
|
|
|
|
|
|
System temperature |
Red |
System temperature has exceeded OS cautionary level |
alert (Amber) |
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or critical hardware level. |
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Fan (Amber) |
Red |
A required fan has failed. |
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Amber |
A redundant fan has failed. |
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Power supply |
Red |
The power supply backplane has failed. |
backplane failure |
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(Amber) |
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Server component identification |
21 |
The server supports singleor dual-channel SCSI hard drive configurations. The single-channel configuration (simplex) supports up to six hard drives on SCSI channel 1. The dual-channel configuration (duplex) supports two hard drives on SCSI channel 2 (SCSI IDs 4 and 5), and up to four hard drives on SCSI channel 1 (SCSI IDs 0 through 3).
The server supports a combination of up to eight SAS and SATA hard drives in the optional SAS-SATA hard drive cage. SAS-SATA devices are numbered 1 through 8.
The SCSI IDs for both simplex and duplex configurations, as well as SAS-SATA device numbers, are illustrated. HP recommends populating hard drive bays starting with the lowest SCSI ID or device number.
Item |
Description |
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1 |
SCSI hard drive cage (SCSI IDs 0 |
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through 5) |
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2 |
SAS-SATA hard drive cage (Device |
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numbers 1 through 8) |
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22 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
NOTE: These SCSI ID designations apply regardless of the controller or the configuration used.
NOTE: The standard cabling configuration for the server is simplex. Duplex is an option requiring the duplex kit. Refer to "Server Cabling (on page 99)" for cabling information.
Configuration |
Channel 1 |
Channel 2 |
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Simplex |
SCSI IDs 0, 1, 2, 3, |
Unused |
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4, 5 |
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Duplex |
SCSI IDs 0, 1, 2, 3 |
SCSI IDs 4, 5 |
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IMPORTANT: After changing any SCSI configuration, be sure the proper boot controller order is set in RBSU.
Item |
LED Description |
Status |
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1 |
Activity status |
On = Drive activity |
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Flashing = High activity on the drive or drive |
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is being configured as part of an array. |
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Off = No drive activity |
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Server component identification |
23 |
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Item |
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LED Description |
Status |
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2 |
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Online status |
On = Drive is part of an array and is |
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currently working. |
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Flashing = Drive is actively online. |
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Off = Drive is offline. |
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3 |
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Fault status |
On = Drive failure |
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Flashing = Fault-process activity |
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Off = No fault-process activity |
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Hot-plug SCSI hard drive LED combinations |
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Activity |
Online |
Fault LED |
Interpretation |
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LED (1) |
LED (2) |
(3) |
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On, off, or |
On or off |
Flashing |
A predictive failure alert has been received for this drive. |
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flashing |
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Replace the drive as soon as possible. |
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On, off, or |
On |
Off |
The drive is online and is configured as part of an array. |
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flashing |
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If the array is configured for fault tolerance and all other drives in the |
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array are online, and a predictive failure alert is received or a drive |
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capacity upgrade is in progress, you may replace the drive online. |
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On or |
Flashing |
Off |
Do not remove the drive. Removing a drive may terminate the |
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flashing |
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current operation and cause data loss. |
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The drive is rebuilding or undergoing capacity expansion. |
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On |
Off |
Off |
Do not remove the drive. |
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The drive is being accessed, but (1) it is not configured as part of an |
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array; (2) it is a replacement drive and rebuild has not yet started; or |
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(3) it is spinning up during the POST sequence. |
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Flashing |
Flashing |
Flashing |
Do not remove the drive. Removing a drive may cause data loss |
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in non-fault-tolerant configurations. |
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Either (1) the drive is part of an array being selected by an array |
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configuration utility; (2) Drive Identification has been selected in |
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HP SIM; or (3) drive firmware is being updated. |
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Off |
Off |
On |
The drive has failed and has been placed offline. |
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You may replace the drive. |
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24 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
Activity |
Online |
Fault LED |
Interpretation |
LED (1) |
LED (2) |
(3) |
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Off |
Off |
Off |
Either (1) the drive is not configured as part of an array; (2) the drive |
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is configured as part of an array, but it is a replacement drive that is |
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not being accessed or being rebuilt yet; or (3) the drive is configured |
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as an online spare. |
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If the drive is connected to an array controller, you may replace the |
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drive online. |
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Item |
LED Description |
Status |
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1 |
Online/Activity status |
Green = Drive activity |
|
|
Flashing green = High activity on the |
|
|
drive or drive is being configured as part |
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of an array |
|
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Off = No drive activity |
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2 |
Fault/UID status |
Amber = Drive failure |
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Flashing amber = Fault-process activity |
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Blue = Unit identification is active |
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Off = No fault-process activity |
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Server component identification |
25 |
Online/Activity |
Fault/UID LED |
Interpretation |
LED (green) |
(amber/blue) |
|
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On, off, or |
Alternating amber |
The drive has failed, or a predictive failure alert has been |
flashing |
and blue |
received for this drive; it also has been selected by a |
|
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management application. |
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On, off, or |
Steadily blue |
The drive is operating normally, and it has been selected by a |
flashing |
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management application. |
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On |
Amber, flashing |
A predictive failure alert has been received for this drive. |
|
regularly (1 Hz) |
Replace the drive as soon as possible. |
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On |
Off |
The drive is online, but it is not active currently. |
|
|
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Flashing |
Amber, flashing |
Do not remove the drive. Removing a drive may terminate |
regularly (1 Hz) |
regularly (1 Hz) |
the current operation and cause data loss. |
|
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The drive is part of an array that is undergoing capacity |
|
|
expansion or stripe migration, but a predictive failure alert has |
|
|
been received for this drive. To minimize the risk of data loss, do |
|
|
not replace the drive until the expansion or migration is complete. |
|
|
|
Flashing |
Off |
Do not remove the drive. Removing a drive may terminate |
regularly (1 Hz) |
|
the current operation and cause data loss. |
|
|
The drive is rebuilding, or it is part of an array that is undergoing |
|
|
capacity expansion or stripe migration. |
|
|
|
Flashing |
Amber, flashing |
The drive is active, but a predictive failure alert has been received |
irregularly |
regularly (1 Hz) |
for this drive. Replace the drive as soon as possible. |
|
|
|
Flashing |
Off |
The drive is active, and it is operating normally. |
irregularly |
|
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|
|
|
Off |
Steadily amber |
A critical fault condition has been identified for this drive, and the |
|
|
controller has placed it offline. Replace the drive as soon as |
|
|
possible. |
|
|
|
Off |
Amber, flashing |
A predictive failure alert has been received for this drive. Replace |
|
regularly (1 Hz) |
the drive as soon as possible. |
|
|
|
Off |
Off |
The drive is offline, a spare, or not configured as part of an array. |
|
|
|
26 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
NOTE: Fan locations are located in the chassis.
Item |
Description |
Configuration |
|
|
|
1 |
Fan 1 |
Primary |
|
|
|
2 |
Fan 2 |
Redundant |
|
|
|
3 |
Fan 3 |
Primary |
|
|
|
4 |
Fan 4 |
Redundant |
|
|
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5 |
Fan 5 |
Primary |
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6 |
Fan 6 |
Redundant |
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|
Fan failures are indicated by amber LEDs located on each hot-plug fan and by the front panel internal health LED. When a fan failure occurs, the internal health LED illuminates red in non-redundant mode and amber in redundant mode.
|
27 |
Server operations |
|
In this section |
|
Powering up the server ................................................................................................................. |
27 |
Powering down the server ............................................................................................................ |
27 |
Extending the server from the rack............................................................................................... |
28 |
Unlocking the front tower bezel ................................................................................................... |
29 |
Removing the access panel........................................................................................................... |
30 |
To power up the server, press the Power On/Standby button.
WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.
1.Shut down the OS as directed by the OS documentation.
2.Press the Power On/Standby button to place the server in standby mode. When the server enters standby power mode, the system power LED changes to amber.
3.Disconnect the power cords.
The system is now without power.
28 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
1.Loosen the thumbscrews that secure the server faceplate to the front of the rack.
IMPORTANT: If the server is installed in a telco rack, remove the server from the rack to access internal components.
2. Extend the server on the rack rails until the server rail-release latches engage.
WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is adequately stabilized before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release latches and sliding the server into the rack. The sliding rails could pinch your fingers.
3.After performing the installation or maintenance procedure, slide the server back into the rack:
a. Press the server rail-release latches and slide the server fully into rack.
b. Secure the server by tightening the thumbscrews.
Server operations |
29 |
Tower servers have a removable front bezel that must be unlocked and opened before accessing the hard drive cage, and before removing the access panel. The door must remain closed during normal server operations.
Use the key provided with the server to unlock the bezel with a counterclockwise turn.
If necessary, remove the front bezel.
30 HP ProLiant ML370 Generation 4 Server Reference and Troubleshooting Guide
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
CAUTION: Do not operate the server for long periods without the access panel. Operating the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage.
1.Power down the server if performing a non-hot-plug installation or maintenance procedure ("Powering down the server" on page 27).
2.Extend or remove the server from the rack ("Extending the server from the rack" on page 28).
3.Open the front bezel ("Unlocking the front tower bezel" on page 29).
4.Lift up on the hood latch handle and remove the access panel.
After installing hardware options, replace the access panel. Be sure that the panel is locked into place securely before powering up the server.