HP ProLiant ML370 User Manual

HP ProLiant ML370 Generation 5 Server User Guide

Part Number 404680-002 September 2007 (Second Edition)

© Copyright 2006, 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation. Windows Server 2003 is a trademark of Microsoft Corporation.

Audience assumptions

This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

Component identification............................................................................................................... 7

Front panel components ............................................................................................................................. 7

Front panel LEDs and buttons ......................................................................................................................8

Systems Insight Display LEDs..................................................................................................................... 10

Rear panel components............................................................................................................................ 11

Rear panel LEDs...................................................................................................................................... 12

System board components........................................................................................................................ 13

System maintenance switch............................................................................................................. 14

Internal system health LED combinations ........................................................................................... 14

SAS and SATA device numbers................................................................................................................. 15

SAS and SATA hard drive LEDs................................................................................................................. 16

SAS and SATA hard drive LED combinations .............................................................................................. 17

FBDIMM slots.......................................................................................................................................... 18

Power supply backplane LED .................................................................................................................... 19

Fan locations .......................................................................................................................................... 19

Operations................................................................................................................................. 20

Power up the server................................................................................................................................. 20

Power down the server............................................................................................................................. 20

Access the HP Systems Insight Display........................................................................................................ 20

Open or remove the tower bezel............................................................................................................... 21

Extend the server from the rack .................................................................................................................22

Remove the rack bezel............................................................................................................................. 23

Install the rack bezel................................................................................................................................ 25

Remove the access panel.......................................................................................................................... 25

Install the access panel............................................................................................................................. 26

Remove the processor air baffle ................................................................................................................ 26

Remove the center wall ............................................................................................................................27

Setup......................................................................................................................................... 28

Optional installation services .................................................................................................................... 28

Rack planning resources........................................................................................................................... 28

Optimum environment.............................................................................................................................. 29

Space and airflow requirements ...................................................................................................... 29

Temperature requirements............................................................................................................... 30

Power requirements .......................................................................................................................30

Electrical grounding requirements .................................................................................................... 30

Rack warnings ........................................................................................................................................ 31

Server warnings and cautions ................................................................................................................... 31

Identifying tower server shipping carton contents......................................................................................... 32

Identifying rack server shipping carton contents........................................................................................... 32

Installing hardware options....................................................................................................................... 33

Setting up a tower server.......................................................................................................................... 33

Installing the server into the rack................................................................................................................ 34

Powering up and configuring the server .....................................................................................................34

Installing the operating system................................................................................................................... 35

Registering the server............................................................................................................................... 35

Contents 3

Hardware options installation....................................................................................................... 36

Introduction ............................................................................................................................................ 36

Processor option...................................................................................................................................... 36

Memory options...................................................................................................................................... 42

Memory configurations................................................................................................................... 42

Advanced ECC memory ................................................................................................................. 43

Online spare memory .................................................................................................................... 44

Mirrored memory ..........................................................................................................................45

Memory boards and FBDIMMs........................................................................................................ 46

Hot-plug hard drive options ......................................................................................................................50

Installing a hot-plug hard drive ........................................................................................................ 51

Removing a hot-plug hard drive....................................................................................................... 52

SAS-SATA hard drive cage option............................................................................................................. 53

Removable media device options ..............................................................................................................55

Removing the removable media blanks.............................................................................................55

Installing a half-height or full-height media device .............................................................................. 56

Redundant hot-plug fans option ................................................................................................................. 59

Redundant hot-plug power supply option.................................................................................................... 60

Expansion board options.......................................................................................................................... 61

Performance balancing ..................................................................................................................62

Expansion slot cover ...................................................................................................................... 62

Installing expansion boards ............................................................................................................ 63

Removing expansion boards........................................................................................................... 64

Array controllers and Battery-Backed Write Cache options ...........................................................................66

Parallel and second serial connector option ................................................................................................ 66

Tower-to-rack conversion option ................................................................................................................67

Cabling ..................................................................................................................................... 75

Storage device cabling guidelines............................................................................................................. 75

Cable connector identification .................................................................................................................. 75

SAS cabling ...........................................................................................................................................76

CD-ROM drive cabling............................................................................................................................. 77

Video cabling......................................................................................................................................... 78

Parallel/serial port cabling ....................................................................................................................... 78

Diskette drive cabling .............................................................................................................................. 79

BBWC option cabling.............................................................................................................................. 79

Internal USB connector............................................................................................................................. 80

Configuration and utilities............................................................................................................ 81

Configuration tools.................................................................................................................................. 81

SmartStart software........................................................................................................................ 81

HP ROM-Based Setup Utility............................................................................................................ 82

Array Configuration Utility.............................................................................................................. 84

Option ROM Configuration for Arrays .............................................................................................84

Auto-configuration process.............................................................................................................. 84

HP ProLiant Essentials Rapid Deployment Pack .................................................................................. 85

Re-entering the server serial number and product ID........................................................................... 85

Management tools................................................................................................................................... 86

Automatic Server Recovery .............................................................................................................86

ROMPaq utility.............................................................................................................................. 86

System Online ROM flash component utility ......................................................................................86

Integrated Lights-Out technology...................................................................................................... 87

StorageWorks library and tape tools................................................................................................ 88

Management Agents...................................................................................................................... 88

Contents 4

HP Systems Insight Manager........................................................................................................... 88

Redundant ROM support ................................................................................................................ 88

USB support and functionality ......................................................................................................... 89

Diagnostic tools ...................................................................................................................................... 90

HP Insight Diagnostics survey functionality ........................................................................................90

Array Diagnostic Utility ..................................................................................................................90

HP Insight Diagnostics.................................................................................................................... 90

Integrated Management Log ...........................................................................................................91

Remote support and analysis tools............................................................................................................. 91

HP Instant Support Enterprise Edition................................................................................................ 91

Keeping the system current ....................................................................................................................... 92

Drivers ......................................................................................................................................... 92

ProLiant Support Packs ................................................................................................................... 92

ActiveUpdate................................................................................................................................ 92

Operating system version support.................................................................................................... 92

Change control and proactive notification ........................................................................................ 92

Care Pack ....................................................................................................................................93

Battery replacement .................................................................................................................... 94

Troubleshooting.......................................................................................................................... 96

Troubleshooting resources ........................................................................................................................96

Pre-diagnostic steps ................................................................................................................................. 96

Important safety information............................................................................................................ 96

Symptom information ..................................................................................................................... 98

Prepare the server for diagnosis ......................................................................................................99

Loose connections ...................................................................................................................................99

Service notifications............................................................................................................................... 100

Troubleshooting flowcharts .....................................................................................................................100

Start diagnosis flowchart ..............................................................................................................100

General diagnosis flowchart ......................................................................................................... 101

Server power-on problems flowchart ..............................................................................................103

POST problems flowchart ............................................................................................................. 106

OS boot problems flowchart .........................................................................................................107

Server fault indications flowchart ................................................................................................... 109

POST error messages and beep codes..................................................................................................... 111

Electrostatic discharge............................................................................................................... 112

Preventing electrostatic discharge............................................................................................................ 112

Grounding methods to prevent electrostatic discharge................................................................................ 112

Regulatory compliance notices ................................................................................................... 113

Regulatory compliance identification numbers........................................................................................... 113

Federal Communications Commission notice............................................................................................. 113

FCC rating label.......................................................................................................................... 113

Class A equipment....................................................................................................................... 113

Class B equipment....................................................................................................................... 113

Declaration of conformity for products marked with the FCC logo, United States only..................................... 114

Modifications........................................................................................................................................ 114

Cables................................................................................................................................................. 114

Canadian notice (Avis Canadien)............................................................................................................ 115

European Union regulatory notice ...........................................................................................................115

Disposal of waste equipment by users in private households in the European Union....................................... 116

Japanese notice .................................................................................................................................... 116

BSMI notice.......................................................................................................................................... 116

Contents 5

Korean notice ....................................................................................................................................... 117

Laser compliance .................................................................................................................................. 117

Battery replacement notice...................................................................................................................... 117

Taiwan battery recycling notice............................................................................................................... 118

Power cord statement for Japan............................................................................................................... 118

Specifications........................................................................................................................... 119

Server specifications.............................................................................................................................. 119

Environmental specifications ................................................................................................................... 119

Technical support...................................................................................................................... 121

Related documents ................................................................................................................................ 121

Before you contact HP............................................................................................................................ 121

HP contact information........................................................................................................................... 121

Customer Self Repair .............................................................................................................................122

Acronyms and abbreviations...................................................................................................... 129

Index....................................................................................................................................... 132

Contents 6

Component identification

Front panel components

• Rack model

Item Description

1 Hard drive bays 9-16 (optional drive cage) 2 USB connectors 3 HP Systems Insight Display 4 Video connector (rack model only) 5 HP Systems Insight Display ejector button 6 DVD/CD-ROM drive 7 Removable media bays 8 Hard drive bays 1-8

Component identification 7

• Tower model

Item Description

1 Media bay spacer 2 DVD/CD-ROM drive 3 Removable media bays 4 Hard drive bays 1-8 5 Hard drive bays 9-16 (optional drive cage) 6 USB connectors 7 HP Systems Insight Display 8 HP Systems Insight Display ejector button

Front panel LEDs and buttons

Component identification 8

Item Description Status

1 UID button —

2 UID LED

Blue = Activated Flashing blue = System is being managed remotely Off = Deactivated

3 Internal system health LED

Green = Normal (system on) Amber = System health is degraded Red = System health is critical Off = Normal (system off)

4 External system health LED

(power supply)

Green = Normal (system on) Amber = Redundant power supply failure Red = Power supply failure. No operational power supplies. Off = Normal (system off)

5 NIC 1 link/activity LED

(embedded NIC)

Green = Linked to network Flashing green = Linked with activity on the network Off = No network connection

6 NIC 2 link/activity LED

(embedded NIC)

Green = Linked to network Flashing green = Linked with activity on the network Off = No network connection

7 System power LED Green = System has AC power and is powered up

Amber = System has AC power and is in standby mode Off = System has no AC power

8 Power On/Standby button —

Component identification 9

Systems Insight Display LEDs

To view a quick reference for component identification and status, access the Systems Insight Display ("Access the HP Systems Insight Display" on page 20).

Item Description Status

1 Primary power supply LED Amber = Failure

Off = Normal

2 Redundant power supply LED Amber = Failure

Off = Normal

3 Online spare memory LED Green = Protection enabled

Amber = Memory failure occurred Flashing amber = Memory configuration error Off = No protection

4 Mirrored memory LED Green = Protection enabled

Amber = Memory failure occurred Flashing amber = Memory configuration error Off = No protection

5 FBDIMM LEDs*

(memory board 1)

6 FBDIMM LEDs*

(memory board 2)

7 Processor 1 LED Amber = Failure

8 PPM 1 LED Amber = Failure

9 Processor 2 LED Amber = Failure

Amber = Failure Off = Normal Amber = Failure Off = Normal

Off = Normal

Component identification 10

Item Description Status

10 PPM 2 LED Amber = Failure

Off = Normal

11 Hot-plug fan LEDs Amber = Failure or fan is not installed

Off = Normal

12 Internal system health LED Green = Normal (system on)

Amber = System health is degraded Red = System health is critical Off = Normal (system off)

13 External system health LED

(power supply)

14 Overtemperature LED Red = Overheating, critical

15 System power LED Green = System has AC power and is powered on

* If all FBDIMM LEDs for a memory board are flashing, the memory board is unseated.

Green = Normal (system on) Amber = Redundant power supply failure Red = Power supply failure. No operational power supplies. Off = Normal (system off)

Off = Normal

Amber = System has AC power and is in standby mode Off = System has no AC power

Rear panel components

Item Description

1 Keyboard connector 2 Mouse connector 3 USB connectors 4 iLO 2 management connector

Component identification 11

Item Description

5 Video connector 6 Serial connector 7 NIC 2 connector 8 PCI expansion slots 9 Hot-plug power supply (primary bay) 10 Hot-plug power supply blank (redundant bay) 11 NIC 1 connector 12 T-10/T-15 Torx screwdriver

Rear panel LEDs

Item Description Status

1 UID LED Blue = Activated

Flashing blue = system is being remotely managed Off = Deactivated

2 iLO 2 activity LED Green or flashing green = Network activity

Off = No network activity

3 iLO 2 link LED Green = Linked to network

Off = No network connection

4 NIC 2 activity LED Green or flashing green = Network activity

Off = No network activity

5 NIC 2 link LED Green = Linked to network

Off = No network connection

6 NIC 1 link LED Green = Linked to network

Off = No network connection

Component identification 12

Item Description Status

7 NIC 1 activity LED Green or flashing green = Network activity

Off = No network activity

8 Power supply LED Green = System has AC power and is powered up

Off = System has no AC power

System board components

Item Description

1 PCI Express slot 1, x4 2 PCI-X slot 2, 64-bit/133-MHz 3 PCI-X slot 3, 64-bit/133-MHz 4 PCI Express slot 4, x4 5 PCI Express slot 5, x4 (optional x8 when PCIe Bus

Expander is installed in slot 4) 6 PCI Express slot 6, x4 7 PCI Express slot 7, x4 (optional x8 when PCIe Bus

Expander is installed in slot 6) 8 PCI Express slot 8, x4 9 PCI Express slot 9, x4 (optional x8 when PCIe Bus

Expander is installed in slot 8) 10 System maintenance switch (SW1) 11 System battery 12 Memory board connector 1 13 Memory board connector 2 14 PPM 1 15 Processor 1

Component identification 13

Item Description

16 Power connector 17 Fan control/HP Systems Insight Display connector 18 USB tape drive connector 19 IDE connector 20 Processor 2 21 PPM 2 22 Power connector 23 Front video connector 24 Internal USB connector

25 Serial 2 connector 26 Parallel connector 27 Diskette drive connector

System maintenance switch

Position Default Function

S1 Off Off = iLO 2 security is enabled.

On = iLO 2 security is disabled.

S2 Off Off = System configuration can be modified.

On = System configuration is locked and cannot be modified. S3 Off Reserved S4 Off Reserved S5 Off Off = Power-on password is enabled.

On = Power-on password is disabled. S6 Off Off = Normal

On = ROM treats system configuration as invalid. S7 Off Reserved

S8 Off Reserved

When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all system configuration settings from both CMOS and NVRAM.

CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to

properly configure the server or data loss could occur.

Internal system health LED combinations

When the internal system health LED on the front panel ("Front panel LEDs and buttons" on page 8) illuminates either amber or red, the server is experiencing a health event. Combinations of illuminated HP Systems Insight Display LEDs and the internal health LED indicate system status.

Component identification 14

NOTE: The system management driver must be installed for the internal system health LED to

provide pre-failure and warranty conditions.

The front panel health LEDs indicate only the current hardware status. In some situations, HP SIM may report server status differently than the health LEDs because the software tracks more system attributes.

HP Systems Insight Display LED color

Processor failure, socket X (amber)

Internal system

Status

health LED color

Red One or more of the following conditions may exist:

• Processor in socket X has failed.

• Processor X is not installed in the socket.

• ROM detected a failed processor during POST.

Amber Processor in socket X is in a pre-failure condition. PPM failure, slot X

(amber)

Red One or more of the following conditions may exist:

• PPM in slot X has failed.

• PPM is not installed in slot X, but the corresponding

processor is installed.

DIMM failure, slot X (amber)

Red One or more of the following conditions may exist:

• DIMM in slot X has failed.

• DIMM has experienced a multi-bit error.

Amber One or more of the following conditions may exist:

• DIMM in slot X has reached single-bit correctable error

threshold.

• DIMM in slot X is in a pre-failure condition.

DIMM bank error (all slots in one bank, amber)

Red One or more of the following conditions may exist:

• The bank is not populated entirely.

• All DIMMs in the bank do not match.

• Memory riser board is missing or not fully seated.

DIMM failure (all slots, amber)

Red One or more of the following conditions may exist:

• No valid or usable memory is installed in the system.

• The banks are not populated in the correct order.

Overtemperature alert (amber)

Fan (amber) Red A required fan has failed.

Red System temperature has exceeded OS cautionary level or

critical hardware level.

Amber A redundant fan has failed.

SAS and SATA device numbers

The server supports a combination of up to 16 SAS and SATA hard drives in two hard drive cages.

Component identification 15

HP recommends populating hard drive bays starting with the lowest SAS or SATA device number.

SAS and SATA hard drive LEDs

Item Description Status

1 Fault/UID LED Amber = Drive failure

Flashing amber = Fault-process activity Blue = Unit identification is active Off = No fault-process activity

2 Online/activity LED Green = Drive activity

Flashing green = High activity on the drive or drive is being configured as part of an array

Off = No drive activity

Component identification 16

SAS and SATA hard drive LED combinations

Online/activity LED (green)

On, off, or flashing

On Amber, flashing

On Off The drive is online, but it is not active currently. Flashing regularly

(1 Hz)

Flashing regularly (1 Hz)

Flashing irregularly

Off Steadily amber A critical fault condition has been identified for this drive, and

Off Amber, flashing

Off Off The drive is offline, a spare, or not configured as part of an

Fault/UID LED

Interpretation

(amber/blue)

Alternating amber and blue

Steadily blue The drive is operating normally, and it has been selected by a

regularly (1 Hz)

Amber, flashing regularly (1 Hz)

Off Do not remove the drive. Removing a drive may terminate the

Amber, flashing regularly (1 Hz)

Off The drive is active, and it is operating normally.

regularly (1 Hz)

The drive has failed, or a predictive failure alert has been received for this drive; it also has been selected by a management application.

management application. A predictive failure alert has been received for this drive. Replace the drive as soon as possible.

Do not remove the drive. Removing a drive may terminate the current operation and cause data loss.

The drive is part of an array that is undergoing capacity expansion or stripe migration, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not replace the drive until the expansion or migration is complete.

current operation and cause data loss. The drive is rebuilding, or it is part of an array that is

undergoing capacity expansion or stripe migration. The drive is active, but a predictive failure alert has been

received for this drive. Replace the drive as soon as possible.

the controller has placed it offline. Replace the drive as soon as possible.

A predictive failure alert has been received for this drive. Replace the drive as soon as possible.

array.

Component identification 17

FBDIMM slots

The server supports two memory boards, each containing eight slots with paired banks identified by the letters A through D.

Item Description

1 FBDIMM slot 1, bank A 2 FBDIMM slot 2, bank B 3 FBDIMM slot 3, bank C 4 FBDIMM slot 4, bank D 5 FBDIMM slot 5, bank A 6 FBDIMM slot 6, bank B 7 FBDIMM slot 7, bank C 8 FBDIMM slot 8, bank D

For installation requirements, refer to "FBDIMM installation guidelines (on page 48)".

Component identification 18

Power supply backplane LED

If the power supply backplane LED is illuminated, the power supply backplane has failed.

Fan locations

Item Description Configuration

1 Fan 1 Primary 2 Fan 2 Primary 3 Fan 3 Primary 4 Fan 4 Redundant 5 Fan 5 Redundant 6 Fan 6 Redundant

Component identification 19

Operations

Power up the server

To power up the server, press the Power On/Standby button.

Power down the server

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,

remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some

1. Shut down the OS as directed by the OS documentation.

2. Press the Power On/Standby button to place the server in standby mode. When the server enters

internal circuitry remain active until AC power is removed.

IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.

standby power mode, the system power LED changes to amber.

3. Disconnect the power cords.

The system is now without power.

Access the HP Systems Insight Display

Press the HP Systems Insight Display ejector button to extend and open the HP Systems Insight Display.

Operations 20

Open or remove the tower bezel

This server has a removable bezel that must be unlocked and opened before accessing the hard drives or removing the access panel. The bezel should be kept closed during normal server operations.

Use the key provided with the server to unlock the bezel with a counterclockwise turn.

If necessary, remove the tower bezel.

Operations 21

For operations involving removable media bay access, the media bay panel may be removed.

Extend the server from the rack

IMPORTANT: If the server is installed in a telco rack, remove the server from the rack to access

1. Release the two levers on the lower outside corners of the server.

2. Extend the server on the rack rails until the server rail-release latches engage.

internal components.

NOTE: If the server is in a rack and in the shipping configuration, remove the two shipping

screws directly behind the levers.

NOTE: The release latches will lock into place when the rails are fully extended.

Operations 22

WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack

is adequately stabilized before extending a component from the rack.

WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-

release latches and sliding the server into the rack. The sliding rails could pinch your fingers.

3. After performing the installation or maintenance procedure, press the server rail-release latches and

slide the server into the rack.

Remove the rack bezel

The rack bezel must remain installed during normal server operations. The rack bezel remains installed for all hardware options installations, except for removing or replacing a SAS hard drive cage.

1. Power down the server (on page 20).

2. Extend or remove the server from the rack ("Extend the server from the rack" on page 22).

3. Remove the access panel (on page 25).

4. Remove the media drive blanks or installed media drives ("Installing a half-height or full-height media

device" on page 56).

Operations 23

Remove the two thumbscrews that secure the rack bezel to the top of the chassis.

6. Pull the rack bezel away from the chassis.

Operations 24

Install the rack bezel

1. Align the four hooks on the rack bezel with the keyholes on the metal frame, and install the rack

bezel.

2. Tighten both internal rack bezel thumbscrews.

Remove the access panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

CAUTION: Do not operate the server for long periods with the access panel open or removed.

Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

Operations 25

Extend the server from the rack, if applicable ("Extend the server from the rack" on page 22).

2. Open the locking latch, slide the access panel to the rear of the chassis, and remove the access

panel.

NOTE: If the locking latch is locked, use a Torx T-15 screwdriver to unlock the latch.

Install the access panel

1. Place the access panel on top of the server with the hood latch open. Allow the panel to extend past

the rear of the server approximately 0.8 cm (0.2 in).

2. Engage the anchoring pin with the corresponding hole in the latch.

3. Push down on the hood latch. The access panel slides to a closed position.

Remove the processor air baffle

1. Power down the server (on page 20).

2. Extend or remove the server from the rack ("Extend the server from the rack" on page 22).

3. Remove the access panel (on page 25).

Operations 26

Remove the processor air baffle.

Remove the center wall

1. Power down the server (on page 20).

2. Extend or remove the server from the rack ("Extend the server from the rack" on page 22).

3. Remove the access panel. ("Remove the access panel" on page 25)

4. Remove the processor air baffle (on page 26).

5. Remove the full-length expansion boards.

6. Lift the center wall retaining latch.

7. Remove the center wall.

Operations 27

Setup

Optional installation services

Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate both hardware and software support into a single package. A number of service level options are available to meet your needs.

HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easyto-buy, easy-to-use support packages that help you make the most of your server investments. Some of the Care Pack services are:

• Hardware support

o 6-Hour Call-to-Repair o 4-Hour 24x7 Same Day o 4-Hour Same Business Day

• Software support

o Microsoft® o Linux o HP ProLiant Essentials (HP SIM and RDP) o VMWare

• Integrated hardware and software support

o Critical Service o Proactive 24 o Support Plus o Support Plus 24

• Startup and implementation services for both hardware and software

For more information on Care Packs, refer to the HP website (http://www.hp.com/hps/carepack/servers/cp_proliant.html

Rack planning resources

The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For more information on the content of each resource, refer to the rack resource kit documentation.

If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on highdensity deployment at the HP website (http://www.hp.com/products/servers/platforms

Setup 28

Optimum environment

When installing the server, select a location that meets the environmental standards described in this

Space and airflow requirements

section.

Tower server In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the front and back of the server

for proper ventilation. Rack server To allow for servicing and adequate airflow, observe the following space and airflow requirements when

deciding where to install a rack:

• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.

• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.

• Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another

rack or row of racks.

HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

CAUTION: To prevent improper cooling and damage to the equipment, do not block the

ventilation openings.

When vertical space in the rack is not filled by a server or rack component, the gaps between the components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking panels to maintain proper airflow.

CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This

arrangement ensures proper airflow. Using a rack without blanking panels results in improper cooling that can lead to thermal damage.

The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front and rear doors that provide 64 percent open area for ventilation.

CAUTION: When using a Compaq branded 7000 Series rack, you must install the high

airflow rack door insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide proper front-to-back airflow and cooling.

CAUTION: If a third-party rack is used, observe the following additional requirements to ensure

adequate airflow and to prevent damage to the equipment:

• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow

5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate airflow (equivalent to the required 64 percent open area for ventilation).

• Side—The clearance between the installed rack component and the side panels of the rack

must be a minimum of 7 cm (2.75 in).

Setup 29

Temperature requirements

To ensure continued safe and reliable equipment operation, install or position the system in a wellventilated, climate-controlled environment.

The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C (95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).

CAUTION: To reduce the risk of damage to the equipment when installing third-party options:

• Do not permit optional equipment to impede airflow around the server or to increase the

internal rack temperature beyond the maximum allowable limits.

• Do not exceed the manufacturer’s TMRA.

Power requirements

Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the product rating label or the user documentation supplied with that option.

WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not

overload the AC supply branch circuit that provides power to the rack. Consult the electrical

When installing more than one server, you may need to use additional power distribution devices to safely provide power to all devices. Observe the following guidelines:

• Balance the server power load between available AC supply branch circuits.

authority having jurisdiction over wiring and installation requirements of your facility.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a

regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

• Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC

current rating.

• Do not use common power outlet strips for this equipment.

• Provide a separate electrical circuit for the server.

Electrical grounding requirements

The server must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must install the equipment in accordance with any regional or national electrical wiring codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7.

Setup 30

Furthermore, you must be sure that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed or certified grounding-type devices.

Because of the high ground-leakage currents associated with multiple servers connected to the same power source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for the server is not recommended.

Rack warnings

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling jacks are extended to the floor.

• The full weight of the rack rests on the leveling jacks.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

WARNING: To reduce the risk of personal injury or equipment damage when unloading a

rack:

• At least two people are needed to safely unload the rack from the pallet. An empty 42U

rack can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become unstable when being moved on its casters.

• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always

handle the rack from both sides.

WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately

secured to the top and bottom of the building structure.

Server warnings and cautions

WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the

equipment:

• Observe local occupational health and safety requirements and guidelines for manual

material handling.

• Get help to lift and stabilize the product during installation or removal, especially when the

product is not fastened to the rails. When the server weighs more than 22.5 kg (50 lb), at least two people must lift the server into the rack together. A third person may be required to help align the server if the server is installed higher than chest level.

• Use caution when installing the server in or removing the server from the rack; it is unstable

when not fastened to the rails.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

Setup 31

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,

remove the power cord to remove power from the server. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a

regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

CAUTION: Do not operate the server for long periods with the access panel open or removed.

Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage.

Identifying tower server shipping carton contents

Unpack the server shipping carton and locate the materials and documentation necessary for installing the server.

The contents of the server shipping carton include:

• Server

• Power cord

• Keyboard

• Mouse

• Hardware documentation, Documentation CD, and software products

In addition to the supplied items, you may need:

• Hardware options

• Operating system or application software

• PDU

Identifying rack server shipping carton contents

Unpack the server shipping carton and locate the materials and documentation necessary for installing the server. All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server.

The contents of the server shipping carton include:

• Server

• Power cord

• Hardware documentation, Documentation CD, and software products

• Rack-mounting hardware

In addition to the supplied items, you may need:

• Hardware options

Setup 32

• Operating system or application software

• PDU

Installing hardware options

Install any hardware options before initializing the server. For options installation information, refer to the option documentation. For server-specific information, refer to "Hardware options installation (on page

36)."

Setting up a tower server

Follow the steps in this section to set up a tower model server. If you are going to install the server into a rack, refer to the rack installation section ("Installing the server into the rack" on page 34).

1. Connect peripheral devices to the server.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug

2. Connect the power cord to the rear of the server.

3. Open the power cord retaining clip, and thread the power cord through the retaining clip.

4. Push the tab into place to secure the power cord.

telephone or telecommunications connectors into RJ-45 connectors.

5. Connect the power cord to the AC power source.

Setup 33

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all

times.

• Unplug the power cord from the power supply to disconnect power to the equipment.

• Do not route the power cord where it can be walked on or pinched by items placed against

it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.

Installing the server into the rack

To install the server into a rack with square, round, or threaded holes, refer to the instructions that ship with the rack hardware kit.

If you are installing the server into a telco rack, order the appropriate option kit at the RackSolutions.com website (http://www.racksolutions.com/hp the rack brackets.

CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the

rack. Install the heaviest item first, and continue to populate the rack from the bottom to the top.

WARNING: This server is very heavy. To reduce the risk of personal injury or damage to the

equipment:

). Follow the server-specific instructions on the website to install

• Observe local occupational health and safety requirements and guidelines for manual

material handling.

• Get help to lift and stabilize the product during installation or removal, especially when the

• Use caution when installing the server in or removing the server from the rack; it is unstable

1. Install the server and cable management arm into the rack. For more information, refer to the

when not fastened to the rails.

installation instructions that ship with the 3-7U Quick Deploy Rail System (rack installation only).

2. Connect peripheral devices to the server.

Powering up and configuring the server

To power up the server, press the Power On/Standby button. While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for

operating system installation. To configure these utilities manually:

• Press the F8 key when prompted during the array controller initialization to configure the array

controller using ORCA.

Setup 34

• Press the F9 key when prompted during the boot process to change the server settings using RBSU.

The system is set up by default for the English language.

For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide located on the Documentation CD.

Installing the operating system

To operate properly, the server must have a supported operating system. For the latest information on supported operating systems, refer to the HP website (http://www.hp.com/go/supportos

Two methods are available to install an operating system on the server:

• SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the

server.

• Manual installation—Insert the operating system CD into the CD-ROM drive and reboot the server.

This process may require you to obtain additional drivers from the HP website

(http://www.hp.com/support Follow the on-screen instructions to begin the installation process. For information on using these installation paths, refer to the SmartStart installation poster in the HP

ProLiant Essentials Foundation Pack, included with the server.

Registering the server

To register the server, refer to the HP Registration website (http://register.hp.com).

Setup 35

Hardware options installation

Introduction

If more than one option is being installed, read the installation instructions for all the hardware options and identify similar steps to streamline the installation process.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

CAUTION: To prevent damage to electrical components, properly ground the server before

beginning any installation procedure. Improper grounding can cause electrostatic discharge.

Processor option

The server supports single- and dual-processor operation. With two processors installed, the server supports boot functions through the processor installed in processor socket 1. However, if processor 1 fails, the system attempts to boot from processor 2 and provides a processor failure message.

The server uses PPMs to provide power to each processor. The corresponding PPM must be installed for each processor or the system cannot boot.

CAUTION: To avoid damage to the system board:

• Do not touch the processor socket contacts.

• Always install the processor socket cover after removing the processor from the socket.

To install a processor:

• Do not tilt or slide the processor when lowering the processor into the socket.

CAUTION: To avoid damage to the processor:

• Handle the processor only by the edges.

• Do not touch the bottom of the processor, especially the contact area.

IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the

server does not power up.

1. Power down the server (on page 20).

2. Do one of the following:

o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21).

o Extend the server from the rack (on page 22).

3. Remove the access panel (on page 25).

Hardware options installation 36

Remove the processor air baffle.

5. Open the heatsink retaining latches.

Hardware options installation 37

Open the processor retaining latch and the processor socket retaining bracket.

7. Remove the processor socket protective cover.

IMPORTANT: Be sure the processor remains inside the processor installation tool.

Hardware options installation 38

If the processor has separated from the installation tool, carefully re-insert the processor in the tool.

9. Align the processor installation tool with the socket and install the processor.

Hardware options installation 39

10.

Press down firmly until the processor installation tool clicks and separates from the processor, and

then remove the processor installation tool.

11. Close the processor socket retaining bracket and the processor retaining latch.

12. Remove the protective cover from the heatsink.

CAUTION: To prevent thermal instability and damage to the server, do not separate the

processor from the heatsink after assembling.

Hardware options installation 40

13. Install the heatsink.

NOTE: Your heatsink may appear different than shown.

14. Close the heatsink retaining latches.

15. Install the PPM.

CAUTION: To prevent thermal instability and damage to the server, be sure the Mylar shield

located on the air baffle covers PPM slot 2 when PPM 2 is not installed. Remove the shield only to install a PPM.

Hardware options installation 41

NOTE: The appearance of compatible PPMs may vary.

16. Install the processor air baffle.

17. Install the access panel (on page 26).

18. Do one of the following:

o Close or install the tower bezel, as needed.

o Slide the server back into the rack.

19. Power up the server (on page 20).

Memory options

This server supports two memory boards. Each memory board contains 8 DIMM slots for a total of 16

Memory configurations

DIMM slots in the server. You can expand server memory by installing supported DDR-2 FBDIMMs.

The server supports the following Advanced Memory Protection (AMP) options to optimize server availability.

• Advanced ECC supporting up to 32 GB of active memory using 2-GB FBDIMMs.

• Online Spare Memory providing additional protection against degrading FBDIMMs supporting up to

28 GB of active memory and 4 GB of online spare memory utilizing 2-GB FBDIMMs.

• Mirrored Memory providing protection against failed FBDIMMs supporting up to 16 GB of active

memory and 16 GB of mirrored memory utilizing 2-GB FBDIMMs. Maximum memory capacities for all AMP modes will increase with the availability of 4-GB and 8-GB

FBDIMMs, including a maximum of 64 GB in Advanced ECC mode. For the latest memory configuration information, refer to the QuickSpecs on the HP website (http://www.hp.com

Hardware options installation 42

The Advanced Memory Protection option is configured in RBSU. By default, the server is set to Advanced ECC mode. For more information, refer to HP ROM-Based Setup Utility (on page 82). If the configured AMP mode is not supported by the installed FBDIMM configuration, the system boots in Advanced ECC mode.

The following configuration requirements apply to all AMP modes:

• FBDIMMS must be ECC Registered DDR-2 SDRAM FBDIMMs.

• FBDIMMs must be installed in pairs.

• FBDIMM pairs in a memory bank must have identical HP part numbers.

• FBDIMMS must be populated as specified for each AMP memory mode.

• Memory Board 1 must always be populated with FBDIMMs installed in Bank A.

The memory subsystem for this server is divided into two memory controllers, one for each memory board. This multiple memory board architecture provides enhanced memory performance in all AMP modes for dual memory board configurations.

If the server contains more than 4 GB of memory, consult the operating system documentation about accessing the full amount of installed memory.

Advanced ECC memory

Advanced ECC memory is the default memory protection mode for this server. In Advanced ECC, the server is protected against correctable memory errors. The server provides notification if the level of correctable errors exceeds a pre-defined threshold rate. The server does not fail because of correctable memory errors. Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrectable and result in a server failure.

Whereas standard ECC can correct single-bit memory errors, Advanced ECC can correct single-bit memory errors and multi-bit memory errors if all failed bits are on the same DRAM device on the FBDIMM.

In addition to general configuration requirements ("FBDIMM installation guidelines" on page 48), Advanced ECC memory also has the following configuration requirements:

• For single-memory board configurations, FBDIMMs must be installed in sequential order, beginning

with memory board 1 - bank A.

• For dual-memory board configurations, FBDIMMs must be installed sequentially on each memory

board, beginning with memory board 1 - bank A, then memory board 2 - bank A.

• For dual memory board configurations, the same amount of total memory should be used on both

memory boards for maximum performance. In Advanced ECC mode, FBDIMMs must be populated as specified in the following tables:

Single memory board configuration:

Memory board 1 configuration

1 X — — — 2 X X — — 3 X X X —

Bank A 1A and 5A

Bank B 2B and 6B

Bank C 3C and 7C

Bank D 4D and 8D

Hardware options installation 43

Memory board 1 configuration

Bank A 1A and 5A

Bank B 2B and 6B

Bank C 3C and 7C

Bank D 4D and 8D

4 X X X X

Dual memory board configuration:

Memory board 1 configuration

Bank A 1A and 5A

Bank B 2B and 6B

Bank C 3C and 7C

Bank D

4D and 8D Memory board 2 configuration

1 X — —

—

2 X X —

—

3 X X X

—

4 X X X

5 X X X

6 X X X

7 X X X

8 X X X

— — — — — — — — X — X X X X X X

—

Online spare memory

Online spare memory provides protection against degrading FBDIMMs by reducing the likelihood of uncorrectable memory errors. This protection is available without any operating system support.

An understanding of single-rank and dual-rank FBDIMMs is required to understand memory usage in online spare mode. FBDIMMs can either be single-rank or dual-rank. Certain FBDIMM configuration requirements are based on these classifications. A dual-rank FBDIMM is similar to having two single-rank FBDIMMs on the same module. Although only a single FBDIMM module, a dual-rank FBDIMM acts as two separate FBDIMMs. The purpose of dual-rank FBDIMMs is to provide the largest capacity FBDIMM for the current DRAM technology. If the current DRAM technology allows for 2-GB single-rank FBDIMMs, a dualrank FBDIMM using the same technology would be 4-GB.

In online spare mode, a single rank of memory acts as the spare memory. For single-rank FBDIMMs, the entire FBDIMM acts as the spare memory. For a dual-rank FBDIMM, only half of the FBDIMM acts as the spare memory while the other half is available for operating system and application usage.

Hardware options installation 44

If one of the non-spare FBDIMMs receives correctable memory errors at a higher rate than a specific threshold, the server automatically copies the memory contents of the degraded rank to the online spare rank. The server then deactivates the failing rank and automatically switches over to the online spare. Because FBDIMMs that experience a high rate of correctable memory errors also have a higher probability of receiving an uncorrectable memory error, this configuration reduces the likelihood of uncorrectable memory errors that would result in server downtime.

Online spare is performed per memory board. For dual memory board configurations, two ranks are used for online spare memory. One memory board can fail over to the associated online spare while the other memory board is still protected.

In addition to general configuration requirements ("FBDIMM installation guidelines" on page 48), online spare memory has the following FBDIMM configuration requirements:

• When only bank A on any memory board is populated, it must be fully populated with dual-rank

FBDIMMs.

• For dual memory board configurations, each memory board must have a valid online spare FBDIMM

configuration. It is supported to have memory board 2 unpopulated while memory board 1 has a valid online spare configuration.

• For optimum memory usage, HP recommends all DIMMs on a memory board be the same size with

the same HP part number. If different sized DIMMs are used on a memory board, a portion of the installed memory may not be utilized.

• For dual memory board configurations, the FBDIMM part numbers on memory board 1 are not

required to match those installed on memory board 2

In online spare mode, each installed memory board must have an FBDIMM configuration as specified in the following table:

Online spare memory configurations (per memory board):

Memory board configuration

Bank A 1A and 5A*

1 X — — — 2 X X — — 3 X X X — 4 X X X X

* Bank A must be populated with dual-rank FBDIMMs to support these configurations.

After installing FBDIMMs, use RBSU to configure the system for online spare memory support ("Configuring online spare memory" on page 83).

Mirrored memory

Mirroring provides protection against uncorrectable memory errors that would otherwise result in server downtime. This protection is available without any operating system support.

Bank B 2B and 6B

Bank C 3C and 7C

Bank D

4D and 8D

Mirroring is performed on the memory board level. Memory board 1 and memory board 2 mirror each other.

Each memory board maintains a copy of all memory contents. Memory writes go to both memory boards. Memory reads come from only one of the two memory boards (unless an uncorrectable error occurs). If a

Hardware options installation 45

memory read on one memory board returns incorrect data due to an uncorrectable memory error, the system automatically retrieves the proper data from the other memory board. A memory board is not necessarily disabled (thus losing mirroring protection) because of a single uncorrectable error. Mirroring protection is not lost due to transient and soft uncorrectable errors, resulting in systems that maintain mirroring protection (and thus improved uptime) unless there is a true FBDIMM failure.

Because both memory boards are active, concurrent reads from both memory boards at the same time are possible. Therefore, mirroring provides superior read performance compared to all other Advanced Memory Protection modes.

Mirrored memory allows the server to keep two copies of all memory data on separate memory boards. If an uncorrectable error is encountered, the proper data is retrieved from the memory board that does not contain the error. There is no negative performance impact from using mirrored memory.

In addition to general configuration requirements ("FBDIMM installation guidelines" on page 48), mirrored memory has the following FBDIMM configuration requirements:

• Memory board 1 and memory board 2 must both be populated.

• Memory board 1 and memory board 2 must have identical memory configurations.

• Each bank of memory board 1 must be populated using FBDIMMs with identical HP part numbers to

the corresponding bank of memory board 2.

• Mirrored memory does not support any hot-plug operations.

In mirroring mode, FBDIMMs must be populated as specified in the following table.

Mirrored memory configurations (both memory boards must be installed with the same configuration):

Memory board configuration

Bank A 1A and 5A

Bank B 2B and 6B

1 X — — — 2 X X — — 3 X X X — 4 X X X X

After installing FBDIMMs, use RBSU to configure the system for online spare memory support ("Configuring online spare memory" on page 83).

Memory boards and FBDIMMs

The server utilizes two memory boards. Each memory board consists of eight slots, numbered sequentially. The paired banks are identified by the letters A through D. Each memory board supports 2x1 interleaving. For maximum performance, HP recommends that both memory boards be populated with the same total amount of memory to support 4x1 interleaving across both memory branches.

Bank C 3C and 7C

Bank D

4D and 8D

Observe the following warnings when performing a replacement procedure:

WARNING: Always comply with all electrostatic and thermal guidelines to prevent bodily

injury and ensure a properly functioning system when performing hot-plug operations.

Hardware options installation 46

WARNING: To prevent personal injury from hazardous energy:

• Remove watches, rings, or other metal objects.

• Use tools with insulated handles.

• Do not place tools or metal parts on top of batteries.

Removing and installing a memory board

1. Power down the server (on page 20).

2. Do one of the following:

o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21). o Extend the server from the rack (on page 22).

3. Remove the access panel (on page 25).

4. Remove the processor air baffle (on page 26).

5. Remove the memory board and place it on a flat surface.

6. Do one of the following:

o Remove a FBDIMM. o Install a FBDIMM ("Installing FBDIMMs" on page 49).

7. Align the memory board with the memory slot and the memory board guide clips.

Hardware options installation 47

Install the memory board.

9. Install the processor air baffle.

10. Install the access panel (on page 26).

11. Do one of the following:

o Close or install the tower bezel, as needed. o Slide the server back into the rack.

12. Power up the server.

13. Configure the memory.

FBDIMM installation guidelines

Always observe the following guidelines when installing additional memory:

• Always install memory in pairs of equal capacity.

• Install FBDIMMs into both slots within a single bank.

• Always install memory in pairs in sequential bank order, starting with bank A.

• Install supported DDR2 FBDIMMs.

• For maximum performance, install a minimum of four FBDIMMs across both memory boards (two

FBDIMMs per board).

For online spare and mirrored memory support, always observe additional guidelines ("Online spare

memory" on page 44).

Removing FBDIMMs

To remove the component:

1. Power down the server (on page 20).

2. Do one of the following:

o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21). o Extend the server from the rack (on page 22).

Hardware options installation 48

Remove the access panel (on page 25).

4. Remove the processor air baffle (on page 26).

5. Remove a memory board ("Removing and installing a memory board" on page 47).

6. Remove the FBDIMM.

To replace the component, reverse the removal procedure.

Installing FBDIMMs

1. Power down the server (on page 20).

2. Do one of the following:

o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21). o Extend the server from the rack (on page 22).

3. Remove the access panel (on page 25).

4. Remove the processor air baffle (on page 26).

5. Remove a memory board ("Removing and installing a memory board" on page 47).

6. Open the FBDIMM slot latches.

Hardware options installation 49

Install the FBDIMM.

8. Install the memory board ("Removing and installing a memory board" on page 47).

9. Install the processor air baffle.

10. Install the access panel (on page 26).

11. Do one of the following:

o Close or install the tower bezel, as needed. o Slide the server back into the rack.

12. If you are installing FBDIMMs in an online spare or mirrored memory configuration, use RBSU to

configure this feature ("Configuring online spare memory" on page 83).

Hot-plug hard drive options

When adding hard drives to the server, observe the following general guidelines:

• The system automatically sets all device numbers.

• If only one hard drive is used, install it in the bay with the lowest device number ("SAS and SATA

device numbers" on page 15).

• Hard drives must be SFF types.

• Drives should be the same capacity to provide the greatest storage space efficiency when drives are

grouped together into the same drive array.

Hardware options installation 50

Installing a hot-plug hard drive

1. Remove the hard drive blank.

2. Prepare the hard drive.

Hardware options installation 51

Install the hard drive.

4. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and

SATA hard drive LED combinations" on page 17).

Removing a hot-plug hard drive

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless

1. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and

2. Back up all server data on the hard drive.

3. Remove the hard drive.

all bays are populated with either a component or a blank.

SATA hard drive LED combinations" on page 17).

Hardware options installation 52

SAS-SATA hard drive cage option

NOTE: An optional SAS controller is required to support the SAS-SATA hard drive cage

1. Power down the server. ("Power down the server" on page 20)

2. Do one of the following:

3. Remove the access panel (on page 25).

4. For rack models, remove the bezel ("Remove the rack bezel" on page 23).

5. Remove the four screws from the hard drive cage blank.

6. Remove the cage blank.

installation.

o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21). o Extend the server from the rack (on page 22).

7. Install the SAS controller into an empty slot ("Installing expansion boards" on page 63).

8. Connect the two SAS-SATA cables to the SAS controller.

Hardware options installation 53

Slide the hard drive cage into the drive bay and insert the four screws to secure the drive cage to the chassis.

10. Connect the two SAS-SATA data cables to the drive cage backplane.

IMPORTANT: When installing a x3/x1 SAS cable, HP recommends that the x3 part of the

x3/x1 cable be linked to the SAS hard drive backplane connector that corresponds to hard drive slots 1 to 4. In this setup, hard drive slot 1 will not be available, but since hard drive slots 2 to 4 will be connected, one continuous volume can be created.

11. Connect the 10-pin power cable to the drive cage backplane.

NOTE: The center wall is removed for illustration purposes only.

Hardware options installation 54

12. For rack models, install the rack bezel.

13. Install the access panel (on page 26).

14. Install hard drives ("Installing a hot-plug hard drive" on page 51) or hard drive blanks, as needed.

15. Do one of the following:

o Close or install the tower bezel, as needed. o Slide the server back into the rack.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless

all bays are populated with either a component or a blank.

Removable media device options

The server supports the installation of a CD-ROM drive, USB tape drive, or optional diskette drive in the

Removing the removable media blanks

removable media bay.

1. Power down the server (on page 20).

2. Unlock the tower bezel.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless

all bays are populated with either a component or a blank.

NOTE: HP recommends that you move the CD-ROM drive out of the media cabling area for

ease of installation. It is not necessary to disconnect and remove the CD-ROM drive from the server entirely.

Hardware options installation 55

Remove the media blanks.

NOTE: HP recommends that you remove all media blanks to facilitate drive installation.

Store the blanks for later use.

Installing a half-height or full-height media device

You can install up to two half-height or one full-height removable media devices in the removable media cage.

To install a half-height or full-height media device:

1. Power down the server (on page 20).

2. Do one of the following:

o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21). o Extend the server from the rack (on page 22).

3. Remove the access panel (on page 25).

4. Remove the removable media blanks ("Removing the removable media blanks" on page 55).

Hardware options installation 56

Using the T-15 Torx screwdriver, remove the screws from the bezel blank and install them on the device.

6. Slide the media device part of the way into the bay.

o Half-height device

Hardware options installation 57

Full-height device

7. Connect the four-pin power cable to the half-height or full-height drive.

8. Connect the data and power cables to the device.

9. Connect the power cable to the system board.

10. Connect the data cable to the system board or to an expansion board as directed by the option

documentation.

11. Slide the media drive fully into the bay until it is seated securely.

12. When removable media device installation is complete, install the following items:

o CD-ROM drive, if needed o Bezel blanks

NOTE: If the second media bay is populated with an optional drive, store the extra bezel

blank for later use.

13. Install other hardware options as needed.

Hardware options installation 58

14.

Install the access panel (on page 26).

15. Do one of the following:

o Close or install the tower bezel, as needed. o Slide the server back into the rack.

16. Power up the server (on page 20).

Redundant hot-plug fans option

The server supports redundant hot-plug fans to provide proper airflow to the system if a primary fan fails. In the standard, non-redundant, configuration, fans 1, 2, and 3 cool the server. For the redundant configuration, fans 4, 5, and 6 are added to back up the primary fans. This

configuration enables the server to continue operation in non-redundant mode, if a fan failure occurs. The following rules apply:

• If one fan fails in non-redundant mode, the server shuts down.

• If one fan fails in redundant mode, the server converts to non-redundant mode.

• If two fans fail in redundant mode, the server shuts down.

WARNING: To prevent personal injury from hazardous energy:

• Remove watches, rings, or other metal objects.

• Use tools with insulated handles.

To install the fans:

• Do not place tools or metal parts on top of batteries.

1. Do one of the following:

o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21). o Extend the server from the rack (on page 22).

2. Remove the access panel. ("Remove the access panel" on page 25)

3. Install three hot-plug fans into the center wall.

Hardware options installation 59

Install the access panel (on page 26).

5. Do one of the following:

o Close or install the tower bezel, as needed. o Slide the server back into the rack.

Redundant hot-plug power supply option

The server supports a second hot-plug power supply to provide redundant power to the system in the event of a failure in the primary power supply.

CAUTION: If only one power supply is installed, do not remove the power supply unless the

server has been powered down. Removing the only operational power supply will cause an

To install the component:

1. Access the rear panel.

2. Remove the power supply blank.

immediate power loss.

Hardware options installation 60

Install the second hot-plug power supply.

4. Connect the power cord to the redundant power supply.

5. Use the power cord management clip to secure the cord and form a service loop.

6. Connect the power cord to the power source.

7. Be sure that the power supply LED is green ("Rear panel LEDs" on page 12).

8. Be sure that the front panel external health LED is green ("Front panel LEDs and buttons" on page 8).

IMPORTANT: For maximum server availability, be sure that the two power supplies are

Expansion board options

The server supports PCI-X and PCI Express expansion boards.

Hardware options installation 61

Slot Expansion

Connector Speed

card type

1 PCI Express x8 x4 2 PCI-X 64-bit, 3.3-V 133-MHz capable 3 PCI-X 64-bit, 3.3-V 133-MHz capable 4 PCI Express x8 x4 5 PCI Express x8 x4 (optional x8 when

PCIe Bus Expander is

installed in slot 4) 6 PCI Express x8 x4 7 PCI Express x8 x4 (optional x8 when

PCIe Bus Expander is

installed in slot 6) 8 PCI Express x8 x4 9 PCI Express x8 x4 (optional x8 when

PCIe Bus Expander is

installed in slot 8)

Performance balancing

Balancing is the paired arrangement of PCI-X expansion boards for optimal performance based on the bus architecture of the expansion slots. When populating boards on a shared bus, be sure that both boards operate at the same speed (two PCI boards or two PCI-X boards). If boards with different speeds are used, the bus performs at the speed of the slowest board. Performance balancing is not necessary with PCI Express slots.

To balance expansion board performance, populate slots across different buses before populating two slots on the same bus.

The population order is only a recommendation. Expansion boards can reside in any slot.

Slot number Population order PCI-X bus sharing

1 1 North bridge PCIe link 2 9 Slots 2 and 3 shared PCI-X bus 3 8 Slots 2 and 3 shared PCI-X bus 4 7 South bridge PCIe link 5 6 South bridge PCIe link 6 5 North bridge PCIe link 7 4 North bridge PCIe link 8 3 North bridge PCIe link 9 2 North bridge PCIe link

Expansion slot cover

To remove the component:

1. Power down the server (on page 20).

Hardware options installation 62

Extend the server from the rack, if applicable ("Extend the server from the rack" on page 22).

3. Remove the access panel (on page 25).

4. Press the slot release lever and swing the slot release lever upward.

5. Remove the expansion slot cover.

Retain the slot cover for future use.

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless

all PCI slots have either an expansion slot cover or an expansion board installed.

To replace the component, reverse the removal procedure.

Installing expansion boards

CAUTION: To prevent damage to the server or expansion boards, power down the server and

1. Power down the server (on page 20).

2. Do one of the following:

3. Remove the access panel (on page 25).

4. Remove the expansion slot cover.

remove all AC power cords before removing or installing the expansion boards.

o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21). o Extend the server from the rack (on page 22).

Hardware options installation 63

Release the retainer clip.

6. Install the expansion board.

7. Close the slot release lever and lock the retainer clip.

8. Connect any required internal or external cables to the expansion board. Refer to the documentation

that ships with the expansion board.

9. Install the access panel (on page 26).

10. Do one of the following:

o Close or install the tower bezel, as needed. o Slide the server back into the rack.

Removing expansion boards

CAUTION: To prevent damage to the server or expansion boards, power down the server and

remove all AC power cords before removing or installing the expansion boards.

Hardware options installation 64

To remove the component:

1. Power down the server (on page 20).

2. Extend the server from the rack, if applicable ("Extend the server from the rack" on page 22).

3. Remove the access panel (on page 25).

4. Disconnect any cables attached to the expansion board.

5. Release the retainer clip.

6. Press the slot release lever and swing the slot release lever upward.

7. Remove the expansion board.

CAUTION: Make a note of board locations. Be sure to install replacements in the same slots.

Hardware options installation 65

Array controllers and Battery-Backed Write Cache options

For a list of supported options, refer to the Documentation CD or the QuickSpecs on the HP website (http://www.hp.com/servers/proliantml370

Parallel and second serial connector option

To install the component:

1. Power down the server (on page 20).

2. Do one of the following:

o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21). o Extend the server from the rack (on page 22).

3. Remove the access panel (on page 25).

4. Remove an expansion slot cover ("Expansion slot cover" on page 62).

5. Install the parallel and serial connector bracket and close the slot release lever.

6. Connect the parallel and serial cables to the parallel and serial connectors on the system board.

7. Install the access panel (on page 26).

8. Do one of the following:

o Close or install the tower bezel, as needed. o Slide the server back into the rack.

9. Power up the server (on page 20).

10. Enable the feature under the System Options menu in RBSU. For more information on RBSU, refer to

the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/servers/smartstart

Hardware options installation 66

Tower-to-rack conversion option

The tower-to-rack conversion kit includes all equipment required to convert the tower model server into a rack model server and to install the server into most square- or round-hole racks.

The tower-to-rack conversion kit includes:

• Rack rails

• Cable management arm

• Server rails

• Rack bezel

• Front video connector cable

In addition to the items supplied in the conversion kit, you will also need a Torx T-15 screwdriver (clipped to the rear panel of the server).

To convert a tower server to a rack server:

1. Power down the server (on page 20).

2. Remove the feet.

3. Remove the tower bezel ("Open or remove the tower bezel" on page 21).

4. Remove the tower configuration panels: a. Use the T-10/T-15 Torx screwdriver to remove the two front panel screws.

Hardware options installation 67

Remove the tower configuration panels.

5. Remove the media blanks.

6. Remove the access panel (on page 25).

7. Remove the center wall (on page 27).

8. Remove the CD-ROM drive. a. Press and slide the media latch.

Hardware options installation 68

Release the CD-ROM drive from the back and push it forward to better access the cables.

c. Disconnect the IDE CD-ROM drive cable and power cable from the back of the drive.

d. Remove the CD-ROM drive.

Hardware options installation 69

Press and slide the media latch to remove the media bay spacer.

10. Remove the two clips on the server.

Hardware options installation 70

11.

Align the four hooks on the rack bezel with the keyholes on the metal frame, and install the rack bezel.

12. Tighten both internal rack bezel thumbscrews.

13. Partially insert the CD-ROM drive horizontally into the slot below the media bay spacer.

Hardware options installation 71

14.

Connect the IDE CD-ROM drive cable and power cable.

15. Push the CD-ROM drive all the way into the bay until the locking latch clicks into place, securing the

drive.

16. Install the media blanks horizontally in the bay below the CD-ROM drive.

NOTE: Install any optional tape drives ("Installing a half-height or full-height media device" on

page 56) instead of the media blanks at this time.

17. Remove the video connector blank from the media bay spacer.

Hardware options installation 72

18.

Install the front video connector and thread the cable through the clip on the media bay spacer.

19. Install the media bay spacer into the top slot of the media bay.

Hardware options installation 73

20.

Connect the front video connector cable to the internal video connector.

21. Install the center wall.

22. Install the access panel (on page 26).

23. Install the server into the rack ("Installing the server into the rack" on page 34).

Hardware options installation 74

Cabling

Storage device cabling guidelines

CAUTION: To prevent damage to the equipment, be sure that the server is powered down, all

cables are disconnected from the back of the server, and the power cord is disconnected from the grounded (earthed) AC outlet before installing devices.

CAUTION: To prevent damage to electrical components, properly ground the server before

beginning any installation procedure. Improper grounding can cause electrostatic discharge.

Cable connector identification

Item Description

1 Power connector 2 Fan control/HP Systems Insight Display connector 3 IDE connector 4 Power connector 5 SAS drive connector (5-8) 6 SAS power connector 7 SAS drive connector (1-4) 8 SAS drive connector (13-16) 9 SAS power connector

Cabling 75

Item Description

10 SAS drive connector (9-12)

SAS cabling

NOTE: The center wall is removed for illustration purposes only.

• SAS data cabling

IMPORTANT: When installing a x3/x1 SAS cable, HP recommends that the x3 part of the

Cabling 76

• SAS power cabling

CD-ROM drive cabling

Cabling 77

Video cabling

Parallel/serial port cabling

Cabling 78

Diskette drive cabling

BBWC option cabling

Cabling 79

Internal USB connector

Cabling 80

Configuration and utilities

Configuration tools

SmartStart software

SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting in proven, reliable configurations.

SmartStart assists the deployment process by performing a wide range of configuration activities, including:

• Configuring hardware using embedded configuration utilities, such as RBSU and ORCA

• Preparing the system for installing "off-the-shelf" versions of leading operating system software

• Installing optimized server drivers, management agents, and utilities automatically with every

assisted installation

• Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 90)

• Installing software drivers directly from the CD. With systems that have internet connection, the

SmartStart Autorun Menu provides access to a complete list of ProLiant system software.

• Enabling access to the Array Configuration Utility (on page 84), Array Diagnostic Utility (on page

90), and Erase Utility

SmartStart is included in the HP ProLiant Essentials Foundation Pack. For more information about SmartStart software, refer to the HP ProLiant Essentials Foundation Pack or the HP website (http://h18013.www1.hp.com/products/servers/management/smartstart/index.html

SmartStart Scripting Toolkit

The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to support ProLiant BL, ML, and DL servers. The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process.

Using SmartStart technology, the Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are used to automate many of the manual steps in the server configuration process. This automated server configuration process cuts time from each server deployed, making it possible to scale server deployments to high volumes in a rapid manner.

For more information, and to download the SmartStart Scripting Toolkit, refer to the HP website (http://www.hp.com/servers/sstoolkit

Configuration and utilities 81

Configuration Replication Utility

CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration Utility, when doing a scripted server deployment. CONREP reads the state of the system environment variables to determine the configuration and then writes the results to an editable script file. This file can then be deployed across multiple servers with similar hardware and software components. For more information, refer to the SmartStart Scripting Toolkit User Guide on the HP website (http://h18004.www1.hp.com/products/servers/management/toolkit/documentation.html

HP ROM-Based Setup Utility

RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following:

• Configuring system devices and installed options

• Enabling and disabling system features

• Displaying system information

• Selecting the primary boot controller

• Configuring memory options

• Language selection

For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation

Using RBSU

To use RBSU, use the following keys:

• To access RBSU, press the F9 key during power-up when prompted.

• To navigate the menu system, use the arrow keys.

• To make selections, press the Enter key.

• To access Help for a highlighted configuration option, press the F1 key.

Default configuration settings are applied to the server at one of the following times:

• Upon the first system power-up

• After defaults have been restored

IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does

not prompt you for confirmation of settings before you exit the utility. To change a selected setting, you must select a different setting and press the Enter key.

Default configuration settings are sufficient for proper typical server operation, but configuration settings can be modified using RBSU. The system will prompt you for access to RBSU with each power-up.

Configuration and utilities 82

Boot options

Near the end of the boot process, the boot options screen is displayed. This screen is visible for several seconds before the system attempts to boot from a diskette, CD, or hard drive. During this time, you can do the following:

• Access RBSU by pressing the F9 key

• Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or

Inspect) by pressing the F10 key

• Force a PXE Network boot by pressing the F12 key

BIOS Serial Console

BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port. The server that you are remotely configuring does not require a keyboard and mouse.

For more information about BIOS Serial Console, see the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation

Configuring online spare memory

To configure online spare memory:

1. Install the required FBDIMMs.

2. Access RBSU by pressing the F9 key during power-up when the prompt is displayed in the upper

right corner of the screen.

3. Select System Options.

4. Select Advanced Memory Protection.

5. Select Online Spare with Advanced ECC Support.

6. Press the Enter key.

7. Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.

For more information on online spare memory, refer to the white paper on the HP website (http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html

Configuring mirrored memory

To configure mirrored memory:

1. Install the required FBDIMMs.

2. Access RBSU by pressing the F9 key during power-up when the prompt is displayed in the upper

right corner of the screen.

3. Select System Options.

4. Select Advanced Memory Protection.

5. Select Mirrored Memory with Advanced ECC Support.

6. Press the Enter key.

7. Press the Esc key to exit the current menu or press the F10 key to exit RBSU.

Configuration and utilities 83

For more information on mirrored memory, refer to the white paper on the HP website (http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html

Array Configuration Utility

ACU is a browser-based utility with the following features:

• Runs as a local application or remote service

• Supports online array capacity expansion, logical drive extension, assignment of online spares, and

RAID or stripe size migration

• Suggests the optimum configuration for an unconfigured system

• Provides different operating modes, enabling faster configuration or greater control over the

configuration options

• Remains available any time that the server is on

• Displays on-screen tips for individual steps of a configuration procedure

For optimum performance, the minimum display settings are 800 × 600 resolution and 256 colors. Servers running Microsoft® operating systems require Internet Explorer 5.5 (with Service Pack 1) or later. For Linux servers, refer to the README.TXT file for additional browser and support information.

For more information, refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website (http://www.hp.com

Option ROM Configuration for Arrays

Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign RAID levels, and establish online spare configurations.

The utility also provides support for the following functions:

• Reconfiguring one or more logical drives

• Viewing the current logical drive configuration

• Deleting a logical drive configuration

• Setting the controller to be the boot controller

If you do not use the utility, ORCA will default to the standard configuration. For more information regarding array controller configuration, refer to the controller user guide. For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based

Setup Utility User Guide on the Documentation CD.

Auto-configuration process

NOTE: ORCA is supported with the use of an optional HP Array Controller.

The auto-configuration process automatically runs when you boot the server for the first time. During the power-up sequence, the system ROM automatically configures the entire system without needing any intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a default setting based on the number of drives connected to the server.

Configuration and utilities 84

NOTE: The server may not support all the following examples.

NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not

automatically configure the array. You must run ORCA to configure the array settings.

Drives Installed Drives Used RAID Level

1 1 RAID 0

2 2 RAID 1

3, 4, 5, or 6 3, 4, 5, or 6 RAID 5

More than 6 0 None

To change any ORCA default settings and override the auto-configuration process, press the F8 key when prompted.

By default, the auto-configuration process configures the system for the English language. To change any default settings in the auto-configuration process, such as the settings for language, operating system, and primary boot controller, execute RBSU by pressing the F9 key when prompted. After the settings are selected, exit RBSU and allow the server to reboot automatically.

For more information, refer to the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation

HP ProLiant Essentials Rapid Deployment Pack

The RDP software is the preferred method for rapid, high-volume server deployments. The RDP software integrates two powerful products: Altiris Deployment Solution and the HP ProLiant Integration Module.

The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified pointand-click and drag-and-drop operations that enable you to deploy target servers, including server blades, remotely. It enables you to perform imaging or scripting functions and maintain software images.

For more information about the RDP, refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website (http://www.hp.com/servers/rdp

Re-entering the server serial number and product ID

After you replace the system board, you must re-enter the server serial number and the product ID.

1. During the server startup sequence, press the F9 key to access RBSU.

2. Select the System Options menu.

3. Select Serial Number. The following warning is displayed:

WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis.

4. Press the Enter key to clear the warning.

5. Enter the serial number and press the Enter key.

6. Select Product ID.

7. Enter the product ID and press the Enter key.

Configuration and utilities 85

Press the Esc key to close the menu.

9. Press the Esc key to exit RBSU.

10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot.

Management tools

Automatic Server Recovery

ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer. However, when the operating system fails, the timer expires and restarts the server.

ASR increases server availability by restarting the server within a specified time after a system hang or shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or

ROMPaq utility

through RBSU.

The ROMPaq utility enables you to upgrade the system firmware (BIOS) or Lights-Out 100 firmware. To upgrade the firmware, insert a ROMPaq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system.

The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware revisions.

For more information about the ROMPaq utility, see the HP website (http://www.hp.com/go/support

System Online ROM flash component utility

The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers. This tool has the following features:

• Works offline and online

• Supports Microsoft® Windows NT®, Windows® 2000, Windows Server™ 2003, Novell Netware,

and Linux operating systems

IMPORTANT: This utility supports operating systems that may not be supported by the server.

For operating systems supported by the server, see the HP website (http://www.hp.com/support

• Integrates with other software maintenance, deployment, and operating system tools

• Automatically checks for hardware, firmware, and operating system dependencies, and installs only

the correct ROM upgrades required by each target server

To download the tool and for more information, see the HP website (http://www.hp.com/support

Configuration and utilities 86

Integrated Lights-Out technology

The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface. This design makes iLO 2 independent of the host server and its operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends alerts, and provides other server management functions.

Using iLO 2, you can:

• Remotely power up, power down, or reboot the host server.

• Send alerts from iLO 2 regardless of the state of the host server.

• Access advanced troubleshooting features through the iLO 2 interface.

• Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting.

For more information about iLO 2 features, refer to the iLO 2 documentation on the Documentation CD or

iLO ROM-Based Setup Utility

on the HP website (http://www.hp.com/servers/lights-out

HP recommends using iLO RBSU to configure and set up iLO. iLO RBSU is designed to assist you with setting up iLO on a network; it is not intended for continued administration.

To run iLO RBSU:

1. Restart or power up the server.

2. Press the F8 key when prompted during POST. The iLO RBSU runs.

3. Enter a valid iLO user ID and password with the appropriate iLO privileges (Administer User

Accounts, Configure iLO Settings). Default account information is located on the iLO Default Network

Settings tag.

4. Make and save any necessary changes to the iLO configuration.

5. Exit iLO RBSU.

HP recommends using DNS/DHCP with iLO to simplify installation. If DNS/DHCP cannot be used, use the following procedure to disable DNS/DHCP and to configure the IP address and the subnet mask:

1. Restart or power up the server.

2. Press the F8 key when prompted during POST. The iLO RBSU runs.

3. Enter a valid iLO user ID and password with the appropriate iLO privileges (Administer User

Accounts, Configure iLO Settings). Default account information is located on the iLO Default Network

Settings tag.

4. Select Network, DNS/DHCP, press the Enter key, and then select DHCP Enable. Press the spacebar to

turn off DHCP. Be sure that DHCP Enable is set to Off and save the changes.

5. Select Network, NIC and TCP/IP, press the Enter key, and type the appropriate information in the IP

Address, Subnet Mask, and Gateway IP Address fields.

6. Save the changes. The iLO system automatically resets to use the new setup when you exit iLO RBSU.

Configuration and utilities 87

StorageWorks library and tape tools

HP StorageWorks L&TT provides functionality for firmware downloads, verification of device operation, maintenance procedures, failure analysis, corrective service actions, and some utility functions. It also provides seamless integration with HP hardware support by generating and emailing support tickets that deliver a snapshot of the storage system.

For more information, and to download the utility, refer to the StorageWorks L&TT website (http://h18006.www1.hp.com/products/storageworks/ltt

Management Agents

Management Agents provide the information to enable fault, performance, and configuration management. The agents allow easy manageability of the server through HP SIM software, and thirdparty SNMP management platforms. Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP. The Systems Management homepage provides status and direct access to in-depth subsystem information by accessing data reported through the Management Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website (http://www.hp.com/servers/manage

HP Systems Insight Manager

HP SIM is a web-based application that allows system administrators to accomplish normal administrative tasks from any remote location, using a web browser. HP SIM provides device management capabilities that consolidate and integrate management data from HP and third-party devices.

IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for

processors, SAS and SCSI hard drives, and memory modules.

For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website (http://www.hp.com/go/hpsim

Redundant ROM support

The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has a 4-MB ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the ROM contains the current ROM program version, while the other side of the ROM contains a backup version.

NOTE: The server ships with the same version programmed on each side of the ROM.

Safety and security benefits

When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason. This feature protects the existing ROM version, even if you experience a power failure while flashing the ROM.

Configuration and utilities 88

Access to redundant ROM settings

To access the redundant ROM through RBSU:

1. Access RBSU by pressing the F9 key during powerup when the prompt is displayed in the upper

right corner of the screen.

2. Select Advanced Options.

3. Select Redundant ROM Selection.

4. Select the ROM version.

5. Press the Enter key.

6. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. The server restarts

automatically.

To access the redundant ROM manually:

1. Power down the server (on page 20).

2. Remove the access panel (on page 25).

3. Set positions 1, 5, and 6 of the system maintenance switch to On.

4. Install the access panel (on page 26).

5. Power up the server (on page 20).

6. Wait for the server to emit two beeps.

7. Repeat steps 1 and 2.

8. Set positions 1, 5, and 6 of the system maintenance switch to Off.

9. Repeat steps 4 and 5.

When the server boots, the system identifies whether the current ROM bank is corrupt. If a corrupt ROM is detected, the system boots from the backup ROM and alerts you through POST or IML that the ROM bank is corrupt.

If both the current and backup versions of the ROM are corrupt, the server automatically enters ROMPaq disaster recovery mode.

USB support and functionality

USB support (on page 89)

USB support

Internal USB functionality (on page 90)

HP provides both standard USB support and legacy USB support. Standard support is provided by the operating system through the appropriate USB device drivers. HP provides support for USB devices before the operating system loads through legacy USB support, which is enabled by default in the system ROM. HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware.

Legacy USB support provides USB functionality in environments where USB support is normally not available. Specifically, HP provides legacy USB functionality for:

• POST

• RBSU

Configuration and utilities 89

• Diagnostics

• DOS

• Operating environments which do not provide native USB support

For more information on ProLiant USB support, refer to the HP website (http://h18004.www1.hp.com/products/servers/platforms/usb-support.html

Internal USB functionality

An internal USB connector is available for use with USB drive keys only. This solution provides for use of a permanent boot drive from a USB drive key installed in the internal connector, avoiding issues of clearance on the front of the rack and physical access to secure data.

For additional security, you can disable the external USB connectors through RBSU. Disabling the rear USB connectors in RBSU disables both rear USB ports.

Diagnostic tools

HP Insight Diagnostics survey functionality

HP Insight Diagnostics (on page 90) provides survey functionality that gathers critical hardware and software information on ProLiant servers.

This functionality supports operating systems that may not be supported by the server. For operating systems supported by the server, see the HP website (http://www.hp.com/go/supportos

If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration.

Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be installed through the HP PSP ("ProLiant Support Packs" on page 92).

NOTE: The current version of SmartStart provides the memory spare part numbers for the

Array Diagnostic Utility

server. To download the latest version, see the HP website (http://www.hp.com/support

The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage controllers and disk drives. This report provides vital information to assist in identifying faults or conditions that may require attention. ADU can be accessed from the SmartStart CD ("SmartStart software" on page

81) or downloaded from the HP website (http://www.hp.com

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation.

Configuration and utilities 90

HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD.

HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft® Windows® and Linux versions, the utility helps to ensure proper system operation.

For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

• From within HP SIM ("HP Systems Insight Manager" on page 88)

• From within Survey Utility

• From within operating system-specific IML viewers

o For NetWare: IML Viewer o For Windows®: IML Viewer o For Linux: IML Viewer Application

• From within the iLO 2 user interface

• From within HP Insight Diagnostics (on page 90)

For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.

Remote support and analysis tools

HP Instant Support Enterprise Edition

ISEE is a proactive remote monitoring and diagnostic tool to help manage your systems and devices, a feature of HP support. ISEE provides continuous hardware event monitoring and automated notification to identify and prevent potential critical problems. Through remote diagnostic scripts and vital system configuration information collected about your systems, ISEE enables fast restoration of your systems. Install ISEE on your systems to help mitigate risk and prevent potential critical problems.

For more information on ISEE, refer to the HP website (http://www.hp.com/hps/hardware/hw_enterprise.html

To download HP ISEE, visit the HP website (http://www.hp.com/hps/hardware/hw_downloads.html

For installation information, refer to the HP ISEE Client Installation and Upgrade Guide (ftp://ftp.hp.com/pub/services/hardware/info/isee_client.pdf

Configuration and utilities 91

Keeping the system current

Drivers

The server includes new hardware that may not have driver support on all operating system installation media.

If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 81) and its Assisted Path feature to install the operating system and latest driver support.

NOTE: If you are installing drivers from the SmartStart CD or the Software Maintenance CD,

refer to the SmartStart website (http://www.hp.com/servers/smartstart using the latest version of SmartStart. For more information, refer to the documentation

If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware are required. These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded from the HP website (http://www.hp.com/support

provided with the SmartStart CD.

IMPORTANT: Always perform a backup before installing or updating device drivers.

) to be sure that you are

ProLiant Support Packs

PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. Refer to the PSP website (http://h18000.www1.hp.com/products/servers/management/psp.html

ActiveUpdate

ActiveUpdate is a web-based application that provides information updates, customer advisories, and proactive notification and delivery of the latest software updates. For more information, refer to the ActiveUpdate website. (http://h18000.www1.hp.com/products/servers/management/activeupdate

Operating system version support

Refer to the operating system support matrix (http://www.hp.com/go/supportos).

Change control and proactive notification

HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products.

)

For more information, refer to the HP website (http://www.hp.com/go/pcn

Configuration and utilities 92

Care Pack

HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html

Configuration and utilities 93

Battery replacement

If the server no longer automatically displays the correct date and time, you may need to replace the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.

WARNING: The computer contains an internal lithium manganese dioxide, a vanadium

pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury:

• Do not attempt to recharge the battery.

• Do not expose the battery to temperatures higher than 60°C (140°F).

• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.

• Replace only with the spare designated for this product.

To remove the component:

1. Power down the server (on page 20).

2. Do one of the following:

o Open or remove the tower bezel, as needed ("Open or remove the tower bezel" on page 21). o Extend the server from the rack (on page 22).

3. Remove the access panel (on page 25).

4. Remove the processor air baffle (on page 26).

5. Remove the battery.

IMPORTANT: Replacing the system board battery resets the system ROM to its default

configuration. After replacing the battery, reconfigure the system through RBSU.

To replace the component, reverse the removal procedure.

Battery replacement 94

For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider.

Battery replacement 95

Troubleshooting

Troubleshooting resources

The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common problems as well as a comprehensive course of action for fault isolation and identification, error message interpretation, issue resolution, and software maintenance.

To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide:

• The server-specific Documentation CD

• The Business Support Center on the HP website (http://www.hp.com/support). Navigate to the

server technical support page. Under self-help resources, select ProLiant Troubleshooting Guide.

• The Technical Documentation website (http://www.docs.hp.com). Select Enterprise Servers,

Workstations and Systems Hardware, and then the appropriate server.

Pre-diagnostic steps

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary

information in the server documentation before removing, replacing, reseating, or modifying

1. Review the important safety information (on page 96).

2. Gather symptom information (on page 98).

3. Prepare the server for diagnosis (on page 99).

4. Use the Start diagnosis flowchart (on page 100) to begin the diagnostic process.

Important safety information

Familiarize yourself with the safety information in the following sections before troubleshooting the server.

Important safety information

system components

IMPORTANT: This guide provides information for multiple servers. Some information may not

apply to the server you are troubleshooting. Refer to the server documentation for information on procedures, hardware options, software tools, and operating systems supported by the server.

Before servicing this product, read the Important Safety Information document provided with the server.

Troubleshooting 96

Symbols on equipment

The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this

enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this

enclosure.

This symbol on an RJ-45 receptacle indicates a network interface connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment,

do not plug telephone or telecommunications connectors into this receptacle.

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to

cool before touching.

This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment,

observe local occupational health and safety requirements and guidelines for manual material handling.

49-109 kg

100-240 lb

These symbols, on power supplies or systems, indicate that the equipment is supplied by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power cords

Warnings and cautions

WARNING: Only authorized technicians trained by HP should attempt to repair this

to completely disconnect power from the system.

equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

Troubleshooting 97

49-109 kg

100-240 lb

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling feet are extended to the floor.

• The full weight of the rack rests on the leveling feet.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all

times.

• Unplug the power cord from the power supply to disconnect power to the equipment.

• Do not route the power cord where it can be walked on or pinched by items placed against

it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the server.

WARNING: To reduce the risk of personal injury or damage to the equipment:

• Observe local occupation health and safety requirements and guidelines for

manual handling.

• Obtain adequate assistance to lift and stabilize the chassis during installation or

removal.

• The server is unstable when not fastened to the rails.

• When mounting the server in a rack, remove the power supplies and any other

CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of

removable module to reduce the overall weight of the product.

clearance at the front and back of the server.

CAUTION: The server is designed to be electrically grounded (earthed). To ensure proper

operation, plug the AC power cord into a properly grounded AC outlet only.

Symptom information

Before troubleshooting a server problem, collect the following information:

• What events preceded the failure? After which steps does the problem occur?

• What has been changed since the time the server was working?

• Did you recently add or remove hardware or software? If so, did you remember to change the

appropriate settings in the server setup utility, if necessary?

• How long has the server exhibited problem symptoms?

• If the problem occurs randomly, what is the duration or frequency?

Troubleshooting 98

To answer these questions, the following information may be useful:

• Run HP Insight Diagnostics (on page 90) and use the survey page to view the current configuration

or to compare it to previous configurations.

• Refer to your hardware and software records for information.

• Refer to server LEDs and their statuses.

Prepare the server for diagnosis

1. Be sure the server is in the proper operating environment with adequate power, air conditioning,

and humidity control. Refer to the server documentation for required environmental conditions.

2. Record any error messages displayed by the system.

3. Remove all diskettes and CDs from the media drives.

4. Power down the server and peripheral devices if you will be diagnosing the server offline. Always

perform an orderly shutdown, if possible. This means you must:

a. Exit any applications. b. Exit the operating system. c. Power down the server (on page 20).

5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up

the server). Do not disconnect the printer if you want to use it to print error messages.

6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and

software utilities, necessary to troubleshoot the problem.

o You must have the appropriate Health Drivers and Management Agents installed on the server.

NOTE: To verify the server configuration, connect to the System Management homepage and

select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, Management Agents, and utilities, and whether they are up to date.

o HP recommends you have access to the SmartStart CD for value-added software and drivers

required during the troubleshooting process.

o HP recommends you have access to the server documentation for server-specific information.

Loose connections

Action:

• Be sure all power cords are securely connected.

• Be sure all cables are properly aligned and securely connected for all external and internal

components.

• Remove and check all data and power cables for damage. Be sure no cables have bent pins or

damaged connectors.

• If a fixed cable tray is available for the server, be sure the cords and cables connected to the server

are routed correctly through the tray.

• Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating

components.

• If a device has latches, be sure they are completely closed and locked.

Troubleshooting 99

• Check any interlock or interconnect LEDs that may indicate a component is not connected properly.

• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets

for bent pins or other damage.

Service notifications

To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 100)," and follow the appropriate diagnostic path. If the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on page 101)." The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server-specific or is not easily categorized into the other flowcharts.

The available flowcharts include:

• Start diagnosis flowchart (on page 100)

• General diagnosis flowchart (on page 101)

• Server power-on problems flowchart (on page 103)

• POST problems flowchart (on page 106)

• OS boot problems flowchart (on page 107)

• Server fault indications flowchart (on page 109)

Start diagnosis flowchart

Use the following flowchart to start the diagnostic process.

Item Refer to

1 "General diagnosis flowchart (on page 101)" 2 "Power-on problems flowchart ("Server power-on problems flowchart" on

page 103)" 3 "POST problems flowchart (on page 106)" 4 "OS boot problems flowchart (on page 107)" 5 "Server fault indications flowchart (on page 109)"

Troubleshooting 100

HP ProLiant ML370 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

HP ProLiant ML370 Generation 5 Server User Guide

Contents

Component identification

Front panel components

Front panel LEDs and buttons

Systems Insight Display LEDs

Rear panel components

Rear panel LEDs

System board components

System maintenance switch

Internal system health LED combinations

SAS and SATA device numbers

SAS and SATA hard drive LEDs

SAS and SATA hard drive LED combinations

FBDIMM slots

Power supply backplane LED

Fan locations

Operations

Power up the server

Power down the server

Access the HP Systems Insight Display

Open or remove the tower bezel

Extend the server from the rack

Remove the rack bezel

Install the rack bezel

Remove the access panel

Install the access panel

Remove the processor air baffle

Remove the center wall

Setup

Optional installation services

Rack planning resources

Optimum environment

Space and airflow requirements

Temperature requirements

Power requirements

Electrical grounding requirements

Rack warnings

Server warnings and cautions

Identifying tower server shipping carton contents

Identifying rack server shipping carton contents

Installing hardware options

Setting up a tower server

Installing the server into the rack

Powering up and configuring the server

Installing the operating system

Registering the server

Hardware options installation

Introduction

Processor option

Memory options

Memory configurations

Advanced ECC memory

Online spare memory

Mirrored memory

Memory boards and FBDIMMs

Hot-plug hard drive options

Installing a hot-plug hard drive

Removing a hot-plug hard drive

SAS-SATA hard drive cage option

Removable media device options

Removing the removable media blanks

Installing a half-height or full-height media device

Redundant hot-plug fans option

Redundant hot-plug power supply option

Expansion board options

Performance balancing

Expansion slot cover

Installing expansion boards

Removing expansion boards

Array controllers and Battery-Backed Write Cache options

Parallel and second serial connector option

Tower-to-rack conversion option

Cabling

Storage device cabling guidelines

Cable connector identification