HP Technology Services
HP Technology Services delivers confidence, reduces risk and helps customers realize agility and
stability. Connect to HP to help prevent problems and solve issues faster. Our support technology lets
you to tap into the knowledge of millions of devices and thousands of experts to stay informed and in
control, anywhere, any time.
Protect your business
beyond warranty with HP
Care Pack Services
HP Care Pack Services enable you to order the right service level, length of coverage and response time
as you purchase your new server, giving you full entitlement for the term you select.
Optimized Support
recommendation
HP Proactive Care
- Call to Repair commitment, 24x7 coverage, three year Care Pack Service
Prevent problems and stabilize IT by utilizing secure, real-time, predictive analytics and proactive
consultations when your products are connected to HP. Includes enhanced escalation management and
the industry's highest level of hardware support commitment - hardware will be returned to operating
conditions within six (6) hours after you open your case. Comes with collaborative software call
management with two hour call back to reduce troubleshooting.
As a leading global support provider for Microsoft, Red Hat, VMware, SUSE and other operating systems,
HP is able to simplify and shorten your time to resolution with one call for hardware or software
questions.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf
.
HP ProLiant Server Hardware Installation
Help ensure your new HP ProLiant hardware is installed smoothly, efficiently and with minimal disruption
to your IT and business operations.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
.
Standard Support
recommendation
HP Proactive Care - 24x7 coverage, three year Care Pack Service
This service helps prevent problems and stabilize IT by utilizing secure, real-time, predictive analytics
and proactive consultations when your products are connected to HP. Includes four hour response for
hardware, and collaborative call management for software with a two hour callback.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855ENW.pdf.
HP ProLiant Hardware Installation
Help ensure your new HP ProLiant hardware is installed smoothly, efficiently and with minimal disruption
to your IT and business operations.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-9356EN.pdf
.
Related Services
These services help modernize key systems and leverage new technology to support a changing
business climate and prepare you for the new style of IT. HP understands the needs of the data center of
the future and will serve as your guide for the journey.
www.hp.com/services/consulting
.
Data Privacy Services
Protect your data through better media management. HP Data privacy services help manage and protect
sensitive data.
www.hp.com/services/dataprivacy
.
Factory Express for Servers and storage
HP Factory Express offers configuration, customization, integration and deployment services for HP
servers and storage products. Choose how your factory solutions are built, tested, integrated, shipped
and deployed.
http://www.hp.com/go/factory-express
.
HP Foundation Care
Hardware and software support services provide easy connection to HP to resolve support issues quickly.
Includes collaborative call management for industry leading software; full software support may also be
purchased, giving you one place to call for help.
www.hp.com/services/foundationcare
.
Additional HP Care Pack services can be found at:
www.hp.com/go/cpc
.
QuickSpecs
HP ProLiant ML350 Generation9 (Gen9)
Service and Support
DA - 15035 Worldwide QuickSpecs — Version 2 — 9.23.2014
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