HP ProLiant ML350 G10 Maintenance And Service Manual
HPE ProLiant ML350 Gen10 Server Maintenance and Service Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and
storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with hazardous energy
levels.
Part Number: 870689-005
Published: June 2019
Edition: 5
©
Copyright 2017–2019 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
Intel® and Xeon® are trademarks of Intel Corporation in the U.S. and other countries.
Microsoft®, Windows®, and Windows Server® are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries.
Linux® is the registered trademark of Linus Torvalds in the U.S. and other countries.
Red Hat® Enterprise Linux is a registered trademark of Red Hat, Inc. in the United States and other
countries.
VMware® ESXi™ and VMware vSphere® are registered trademarks or trademarks of VMware, Inc. in the
United States and/or other jurisdictions.
microSD is a trademark or a registered trademark of SD-3D in the United States, other countries of both.
Contents
Illustrated parts catalog..........................................................................7
Mechanical components............................................................................................................... 7
Front bezel spare part........................................................................................................ 8
Miscellaneous blank and cable clip spare kit..................................................................... 8
Cable management arm spare part................................................................................... 9
Rack rails spare part ......................................................................................................... 9
System components......................................................................................................................9
Power distribution board spare part..................................................................................11
Flexible Slot power supply spare parts (hot-plug)............................................................ 11
Fan spare part.................................................................................................................. 11
Air baffle spare part..........................................................................................................12
System board assembly spare parts................................................................................12
DIMM spare parts.............................................................................................................12
Front I/O assembly spare part..........................................................................................13
First-generation Intel Xeon Scalable Processor spare parts............................................13
Second-generation Intel Xeon Scalable Processor spare parts.......................................14
Heatsink spare parts........................................................................................................ 17
Standard power supply spare part (non-hot-plug)............................................................17
System battery spare part................................................................................................ 17
Server options.............................................................................................................................17
HPE 12G SAS Expander Card spare part....................................................................... 19
NVMe riser board spare part............................................................................................19
HPE Trusted Platform Module 2.0 spare part.................................................................. 20
Fan cage spare part......................................................................................................... 20
Energy pack spare parts.................................................................................................. 20
Drive backplane spare parts............................................................................................ 20
4 LFF non-hot-plug drive SATA-power split cable spare kit............................................. 21
LFF hot-plug drive storage controller cables....................................................................21
SFF hot-plug drive storage controller cables................................................................... 22
NVMe SSD cable spare parts.......................................................................................... 23
Storage controller backup power cable spare parts.........................................................23
LFF/SFF drive power cable spare kit............................................................................... 23
HPE 12G SAS Expander Card cable spare kit................................................................ 23
Media device cable spare parts....................................................................................... 24
GPU auxiliary power cable spare kit................................................................................ 24
Customer self repair............................................................................. 25
Removal and replacement procedures...............................................34
Required tools.............................................................................................................................34
Safety considerations..................................................................................................................34
Electrostatic discharge..................................................................................................... 34
Symbols on equipment.....................................................................................................35
Server warnings and cautions..........................................................................................35
Rack warnings and cautions............................................................................................ 36
Preparation procedures.............................................................................................................. 38
Powering down the server................................................................................................38
Unlock the front bezel...................................................................................................... 38
3
Open the front bezel.........................................................................................................39
Remove the front bezel.................................................................................................... 39
Position the tower server for hardware configuration.......................................................40
Extend the server from the rack....................................................................................... 41
Remove the server from the rack.....................................................................................43
Remove the access panel................................................................................................45
Remove the air baffle....................................................................................................... 46
Remove the fan cage....................................................................................................... 47
Remove the PCI blank retainer........................................................................................ 48
Power up the server......................................................................................................... 48
Removing and replacing the front bezel..................................................................................... 49
Removing and replacing drives...................................................................................................49
Removing and replacing an LFF non-hot-plug drive........................................................ 49
Removing and replacing an LFF hot-plug drive............................................................... 51
Removing and replacing an SFF hot-plug drive...............................................................51
Removing and replacing an NVMe SSD.......................................................................... 52
Removing and replacing the drive cage blank............................................................................ 52
Removing and replacing drive blanks......................................................................................... 53
Removing and replacing the half-height media bay blank.......................................................... 54
Removing and replacing the optical drive blank......................................................................... 54
Removing and replacing the cable management arm................................................................ 55
Removing and replacing the rack rails........................................................................................56
Removing and replacing a Flexible Slot power supply............................................................... 59
Removing and replacing the non-hot-plug power supply............................................................63
Removing and replacing the power supply blank....................................................................... 65
Removing and replacing a PCI slot blank................................................................................... 66
Removing and replacing the air baffle.........................................................................................67
Removing and replacing a fan blank...........................................................................................68
Fan replacement......................................................................................................................... 69
Fan population and hot-plug support............................................................................... 69
Removing and replacing a fan......................................................................................... 70
Removing and replacing the fan cage........................................................................................ 71
Removing and replacing media devices..................................................................................... 72
Removing and replacing a SAS LTO tape drive...............................................................72
Removing and replacing a USB RDX drive......................................................................73
Removing and replacing a SATA optical drive................................................................. 74
Removing and replacing the front I/O assembly......................................................................... 76
Removing and replacing the 4 LFF hot-plug drive backplane.....................................................78
Removing and replacing the 8 SFF hot-plug drive backplane.................................................... 80
Removing and replacing the 8 SFF NVMe SSD backplane........................................................82
DIMM-processor compatibility.....................................................................................................83
Removing and replacing a DIMM.....................................................................................84
Removing and replacing a standup storage controller................................................................85
Removing and replacing a modular storage controller (AROC)..................................................86
Removing and replacing the HPE 12G SAS Expander Card......................................................87
Removing and replacing the NVMe riser board.......................................................................... 88
Removing and replacing the M.2 SSD enablement board..........................................................90
Removing and replacing an M.2 SSD.........................................................................................91
Removing and replacing an expansion board.............................................................................92
Removing and replacing an internal USB device........................................................................94
Removing and replacing an energy pack....................................................................................94
Removing and replacing the power distribution board................................................................96
System battery replacement....................................................................................................... 97
System battery information...............................................................................................98
Removing and replacing the system battery.................................................................... 98
Removing and replacing the cable clips..................................................................................... 99
Removing and replacing the system board...............................................................................100
4
Removing the system board.......................................................................................... 100
Replacing the system board...........................................................................................102
Re-entering the server serial number and product ID.................................................... 105
HPE Trusted Platform Module 2.0 Gen10 Option.....................................................................106
Troubleshooting..................................................................................107
Troubleshooting resources........................................................................................................107
Diagnostic tools.................................................................................. 108
Product QuickSpecs................................................................................................................. 108
UEFI System Utilities................................................................................................................ 108
Selecting the boot mode ............................................................................................... 108
Secure Boot................................................................................................................... 109
Launching the Embedded UEFI Shell ........................................................................... 109
Intelligent Provisioning.............................................................................................................. 110
Intelligent Provisioning operation....................................................................................111
HPE Insight Remote Support.................................................................................................... 111
USB support..............................................................................................................................112
External USB functionality..............................................................................................112
HPE Smart Storage Administrator.............................................................................................112
HPE MR Storage Administrator.................................................................................................112
HPE InfoSight for servers .........................................................................................................113
StorCLI...................................................................................................................................... 113
Component identification...................................................................114
Front panel components............................................................................................................114
Serial number/iLO information pull tab........................................................................... 115
Front panel LEDs and buttons...................................................................................................115
Server UID LED..............................................................................................................116
UID button functionality.................................................................................................. 117
Front panel LED power fault codes................................................................................ 117
Rear panel components............................................................................................................ 118
Rear panel LEDs.......................................................................................................................120
System board components....................................................................................................... 121
System maintenance switch descriptions...................................................................... 123
DIMM label identification................................................................................................ 124
PCIe slot description...................................................................................................... 125
Processor, heatsink, and socket components................................................................126
Drive LEDs and buttons............................................................................................................ 127
Low profile LFF drive LED definitions............................................................................ 127
Hot-plug drive LED definitions........................................................................................128
NVMe SSD LED definitions............................................................................................129
NVMe SSD button actions............................................................................................. 130
Drive bay numbering.................................................................................................................131
SFF drive bay numbering: Smart Array controller..........................................................132
SFF drive bay numbering: SAS expander .....................................................................133
NVMe drive bay numbering............................................................................................134
LFF drive bay numbering: Smart Array controller.......................................................... 135
Fan bay numbering................................................................................................................... 135
Media device screws.................................................................................................................136
Expansion board screws...........................................................................................................136
5
Cabling.................................................................................................138
Cabling guidelines.....................................................................................................................138
Internal cabling management....................................................................................................139
Storage cabling......................................................................................................................... 140
Storage controller cables............................................................................................... 140
LFF non-hot-plug drive onboard SATA port cabling ...................................................... 141
LFF hot-plug drive controller cabling..............................................................................142
SFF hot-plug drive controller cabling............................................................................. 145
NVMe SSD data cabling................................................................................................ 149
M.2 SATA SSD cabling...................................................................................................149
Drive power cabling........................................................................................................150
Energy pack cabling..................................................................................................................150
Storage controller backup power cabling..................................................................................151
Media device cabling................................................................................................................ 151
SAS LTO tape drive cabling........................................................................................... 152
USB RDX drive cabling.................................................................................................. 153
SATA optical drive cabling..............................................................................................154
GPU auxiliary power cabling.....................................................................................................154
Standard power supply cabling (non-hot-plug)......................................................................... 155
Front I/O module cabling...........................................................................................................155
Specifications......................................................................................156
Environmental specifications.................................................................................................... 156
Mechanical specifications......................................................................................................... 156
Power supply specifications......................................................................................................157
HPE 500W Low Halogen Non-hot-plug Power Supply.................................................. 157
HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply............................158
HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply............................159
HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply............................160
HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply...........................161
HPE 800W Flex Slot -48VDC Hot-plug Low Halogen Power Supply.............................161
HPE 1600W Flex Slot Platinum Hot-plug Low Halogen Power Supply..........................163
Websites.............................................................................................. 164
Support and other resources.............................................................165
Accessing Hewlett Packard Enterprise Support....................................................................... 165
ClearCARE technical support................................................................................................... 165
Accessing updates....................................................................................................................165
Remote support........................................................................................................................ 166
Warranty information.................................................................................................................166
Regulatory information..............................................................................................................167
Documentation feedback.......................................................................................................... 167
Acronyms and abbreviations.............................................................168
6
Illustrated parts catalog
This chapter lists the hardware spare parts supported by the server.
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
Item Description
1 Front bezel spare part on page 8
2 Half-height media bay blank spare part
3 Optical drive blank spare part
4 Drive cage blank spare part
5 LFF drive blank spare part
Table Continued
Illustrated parts catalog 7
Item Description
6 SFF drive blank spare part
7 Cable clips spare part
8 Fan bay 1 blank spare part
9 Power supply blank spart part
10 PCI slot blank spare part
11 Cable management arm spare part on page 9
12 Rack rails spare part on page 9
Front bezel spare part
Customer self repair on page 25: Mandatory
Description Spare part number
Front bezel 879164-001
For more information on the removal and replacement procedures, see Removing and replacing the
front bezel on page 49.
Miscellaneous blank and cable clip spare kit
Customer self repair on page 25: Mandatory
Description Spare part number
LFF drive blank 827363-001
SFF drive blank 670033-001
Miscellaneous blank and cable clip spare kit
• Drive cage blank
• Half-height media bay blank
• Optical drive blank
• Fan bay 1 blank
• PCI slot blank
• Power supply blank
• Cable clips
For more information on the removal and replacement procedures for the LFF and SFF drive blanks, see
Removing and replacing drive blanks on page 53.
879518-001
For more information on the removal and replacement procedures for the drive cage blank, see
Removing and replacing the drive cage blank on page 52.
For more information on the removal and replacement procedures for the half-height media bay blank,
see Removing and replacing the half-height media bay blank on page 54.
For more information on the removal and replacement procedures for the optical drive bay blank, see
Removing and replacing the optical drive blank on page 54.
8 Illustrated parts catalog
For more information on the removal and replacement procedures for the fan bay 1 blank, see Removing
and replacing a fan blank on page 68
For more information on the removal and replacement procedures for the PCI slot blank, see Removing
and replacing a PCI slot blank on page 66.
For more information on the removal and replacement procedures for the power supply blank, see
Removing and replacing the power supply blank on page 65.
For more information on the removal and replacement procedures for the cable clips, see Removing and
replacing the cable clips on page 99.
Cable management arm spare part
Customer self repair on page 25: Mandatory
Description Spare part number
Cable management arm 879160-001
For more information on the removal and replacement procedures, see Removing and replacing the
cable management arm on page 55.
Rack rails spare part
Customer self repair on page 25: Mandatory
Description Spare part number
Server rack rails 879448-001
For more information on the removal and replacement procedures, see Removing and replacing the
rack rails on page 56.
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
Illustrated parts catalog 9
Item Description
1 Power distribution board spare part on page 11
2 Flexible Slot power supply spare parts (hot-plug) on page 11
3 Fan spare part on page 11
4 Air baffle spare part on page 12
5 System board assembly spare parts on page 12
6 DIMM spare parts on page 12
7 Front I/O assembly spare part on page 13
8
9 Heatsink spare parts on page 17
10 Illustrated parts catalog
First-generation Intel Xeon Scalable Processor spare parts on page 13
Second-generation Intel Xeon Scalable Processor spare parts on page 14
Table Continued
Item Description
10 Standard power supply spare part (non-hot-plug) on page 17
11 System battery spare part on page 17
Power distribution board spare part
Customer self repair on page 25: Optional
Description Spare part number
Power distribution board 879447-001
CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a
perceived hardware error, make sure first that the component is firmly seated in the slot. Do not
bend or flex circuit boards when reseating components.
For more information on the removal and replacement procedures, see Removing and replacing the
power distribution board on page 96.
Flexible Slot power supply spare parts (hot-plug)
Customer self repair on page 25: Mandatory
Description Spare part number
HPE 500 W Flexible Slot Platinum Hot-plug Low
Halogen Power Supply
HPE 800 W Flexible Slot Platinum Hot-plug Low
Halogen Power Supply
HPE 800 W Flexible Slot Titanium Hot-plug Low
Halogen Power Supply
HPE 800 W Flexible Slot Universal Hot-plug Low
Halogen Power Supply
HPE 800 W Flexible Slot -48VDC Hot-plug Low
Halogen Power Supply
HPE 1600 W Flexible Slot Platinum Plus Hot-plug
Low Halogen Power Supply
For more information on the removal and replacement procedures, see Removing and replacing a
Flexible Slot power supply on page 59.
Fan spare part
Customer self repair on page 25: Mandatory
866729-001
866730-001
866793-001
866727-001
866728-001
863373-001
Description Spare part number
Fan 879151-001
Illustrated parts catalog 11
For more information on the removal and replacement procedures, see Removing and replacing a fan
on page 70.
Air baffle spare part
Customer self repair on page 25: Mandatory
Description Spare part number
Air baffle P08305-001
For more information on the removal and replacement procedures, see Removing and replacing the air
baffle on page 67.
System board assembly spare parts
Customer self repair on page 25: Optional
Description Spare part number
System board assembly for the first-generation Intel Xeon Scalable
Processors
System board assembly for the second-generation Intel Xeon
Scalable Processors
For more information on the removal and replacement procedures, see Removing and replacing the
system board on page 100.
DIMM spare parts
Customer self repair on page 25: Mandatory
Description Spare part number
PC4-2666V DIMM spares —
8 GB, single-rank x8 PC4-2666V-R 850879-001
16 GB, single-rank x8 PC4-2666V-R 868846-001
16 GB, dual-rank x4 PC4-2666V-R 850880-001
32 GB, dual-rank x4 PC4-2666V-R 850881-001
64 GB, dual-rank x4 PC4-2666V-L 850882-001
879152-001
P11390-001
128 GB, dual-rank x4 PC4-2666V-L 850883-001
PC4-2933Y DIMM spares —
8 GB, single-rank x8 PC4-2933Y-R P06186-001
16 GB, single-rank x4 PC4-2933Y-R P06187-001
16 GB, dual-rank x8 PC4-2933Y-R P06188-001
32 GB, dual-rank x4 PC4-2933Y-R P06189-001
64 GB, dual-rank x4 PC4-2933Y-R P06192-001
12 Illustrated parts catalog
Table Continued
Description Spare part number
64 GB, quad-rank x4 PC4-2933Y-L P06190-001
128 GB, octal-rank x4 PC4-2933Y-L P06191-001
CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a
perceived hardware error, make sure first that the component is firmly seated in the slot. Do not
bend or flex circuit boards when reseating components.
For more information on removal and replacement procedures, see Removing and replacing a DIMM on
page 84.
Front I/O assembly spare part
Customer self repair on page 25: Optional
Description Spare part number
Front I/O assembly 879450-001
For more information on the removal and replacement procedures, see Removing and replacing the
front I/O assembly on page 76.
First-generation Intel Xeon Scalable Processor spare parts
Customer self repair on page 25: No
Description Spare part number
Intel Xeon Bronze series processors —
1.70 GHz Intel Xeon Bronze 3104, 6C, 85 W 875709-001
1.70 GHz Intel Xeon Bronze 3106, 8C, 85 W 875710-001
Intel Xeon Silver series processors —
1.80 GHz Intel Xeon Silver 4108, 8C, 85 W 875712-001
2.10 GHz Intel Xeon Silver 4110, 8C, 85 W 875711-001
2.10 GHz Intel Xeon Silver 4116, 12C, 85 W 875716-001
2.20 GHz Intel Xeon Silver 4114, 10C, 85 W 875713-001
2.60 GHz Intel Xeon Silver 4112, 4C, 85 W 875714-001
Intel Xeon Gold series processors —
2.00 GHz Intel Xeon Gold 6138, 20C, 125 W 874735-001
2.10 GHz Intel Xeon Gold 6130, 16C, 125 W 874736-001
2.10 GHz Intel Xeon Gold 6152, 22C, 140 W 874730-001
2.20 GHz Intel Xeon Gold 5120, 14C, 105 W 875718-001
2.30 GHz Intel Xeon Gold 5118, 12C, 105 W 875717-001
Table Continued
Illustrated parts catalog 13
Description Spare part number
2.30 GHz Intel Xeon Gold 6140, 18C, 140 W 874734-001
2.30 GHz Intel Xeon Gold 6140M, 18C, 140 W 878084-001
2.40 GHz Intel Xeon Gold 5115, 10C, 85 W 875715-001
2.40 GHz Intel Xeon Gold 6148, 20C, 150 W 874732-001
2.60 GHz Intel Xeon Gold 6132, 14C, 140 W 875722-001
2.60 GHz Intel Xeon Gold 6126, 12C, 125 W 875720-001
2.60 GHz Intel Xeon Gold 6142, 16C, 150 W 874733-001
2.60 GHz Intel Xeon Gold 6142M, 16C, 150 W 878085-001
2.70 GHz Intel Xeon Gold 6150, 18C, 165 W 874731-001
3.00 GHz Intel Xeon Gold 6136, 12C, 150 W 875724-001
3.00 GHz Intel Xeon Gold 6154, 18C, 200 W 875727-001
3.20 GHz Intel Xeon Gold 6134, 8C, 130 W 875723-001
3.20 GHz Intel Xeon Gold 6134M, 8C, 130 W 878083-001
3.40 GHz Intel Xeon Gold 6128, 6C, 115 W 875721-001
3.40 GHz Intel Xeon Gold 6146, 12C, 165 W 875726-001
3.50 GHz Intel Xeon Gold 6144, 8C, 150 W 875725-001
3.60 GHz Intel Xeon Gold 5122, 4C, 105 W 875719-001
Intel Xeon Platinum series processors —
2.00 GHz Intel Xeon Platinum 8153, 16C, 125 W 875728-001
2.10 GHz Intel Xeon Platinum 8160, 24C, 150 W 874729-001
2.10 GHz Intel Xeon Platinum 8160M, 24C, 150 W 878086-001
2.10 GHz Intel Xeon Platinum 8164, 26C, 150 W 875729-001
2.10 GHz Intel Xeon Platinum 8170, 26C, 165 W 874728-001
2.10 GHz Intel Xeon Platinum 8170M, 26C, 165 W 878087-001
2.10 GHz Intel Xeon Platinum 8176, 28C, 165 W 874727-001
2.10 GHz Intel Xeon Platinum 8176M, 28C, 165 W 878088-001
2.50 GHz Intel Xeon Platinum 8180, 28C, 205 W 875731-001
2.50 GHz Intel Xeon Platinum 8180M, 28C, 205 W 878089-001
2.70 GHz Intel Xeon Platinum 8168, 24C, 205 W 875730-001
3.00 GHz Intel Xeon Platinum 8158, 12C, 150 W 875733-001
3.60 GHz Intel Xeon Platinum 8156, 4C, 105 W 875732-001
Second-generation Intel Xeon Scalable Processor spare parts
Customer self repair on page 25: No
14 Illustrated parts catalog
Description Spare part number
Intel Xeon Bronze series processor —
1.90 GHz Intel Xeon Bronze 3204, 6C, 85 W P11604-001
Intel Xeon Silver series processors —
2.10 GHz Intel Xeon Silver 4208, 8C, 85 W P11605-001
2.20 GHz Intel Xeon Silver 4210, 10C, 85 W P11606-001
2.20 GHz Intel Xeon Silver 4214, 12C, 85 W P11607-001
2.20 GHz Intel Xeon Silver 4216, 16C, 85 W P11609-001
2.50 GHz Intel Xeon Silver 4215, 8C, 85 W P11608-001
Intel Xeon Gold series processors —
2.10 GHz Intel Xeon Gold 6230, 20C, 125 W P11614-001
2.10 GHz Intel Xeon Gold 6238, 22C, 140 W P12010-001
2.10 GHz Intel Xeon Gold 6252, 24C, 150 W P11619-001
2.20 GHz Intel Xeon Gold 5220, 18C, 125 W P11613-001
2.30 GHz Intel Xeon Gold 5218, 16C, 125 W P11612-001
2.30 GHz Intel Xeon Gold 5218B, 16C, 125 W P12532-001
2.60 GHz Intel Xeon Gold 5215, 10C, 85 W P11610-001
2.60 GHz Intel Xeon Gold 6240, 18C, 150 W P11615-001
2.60 GHz Intel Xeon Gold 6248, 20C, 150 W P11618-001
2.80 GHz Intel Xeon Gold 6226, 12C, 125 W P12008-001
2.80 GHz Intel Xeon Gold 6242, 16C, 150 W P11616-001
3.00 GHz Intel Xeon Gold 5217, 8C, 125 W P11611-001
3.20 GHz Intel Xeon Gold 6254, 18C, 200 W P11620-001
3.30 GHz Intel Xeon Gold 6246, 12C, 165 W P12018-001
3.40 GHz Intel Xeon Gold 6234, 8C, 130 W P12009-001
3.70 GHz Intel Xeon Gold 6244, 8C, 165 W P11617-001
3.80 GHz Intel Xeon Gold 5222, 4C, 105 W P11632-001
Intel Xeon Gold series processors, 2 TB memory
capacity support per socket
2.10 GHz Intel Xeon Gold 6238M, 22C, 140 W P12014-001
2.50 GHz Intel Xeon Gold 5215M, 10C, 85 W P11626-001
2.60 GHz Intel Xeon Gold 6240M, 18C, 150 W P12013-001
—
Intel Xeon Gold series processors, 4.5 TB memory
capacity support per socket
2.10 GHz Intel Xeon Gold 6238L, 22C, 140 W P12016-001
—
Table Continued
Illustrated parts catalog 15
Description Spare part number
2.50 GHz Intel Xeon Gold 5215L, 10C, 85 W P11631-001
2.60 GHz Intel Xeon Gold 6240L, 18C, 150 W P12015-001
Intel Xeon Gold series processors, VM Density
Optimized
1.80 GHz Intel Xeon Gold 6222V, 20C, 115 W P12019-001
1.90 GHz Intel Xeon Gold 6262V, 24C, 135 W P12020-001
Intel Xeon Gold series processor, NFV Optimized —
2.30 GHz Intel Xeon Gold 6252N, 24C, 150 W P12023-001
Intel Xeon Gold series processors for 1P
configurations
2.10 GHz Intel Xeon Gold 6209U, 20C, 125 W P11644-001
2.40 GHz Intel Xeon Gold 6212U, 24C, 165 W P11643-001
2.50 GHz Intel Xeon Gold 6210U, 20C, 150 W P11642-001
Intel Xeon Platinum series processors, 768 GB
memory capacity support per socket
2.20 GHz Intel Xeon Platinum 8253, 16C, 125 W P12011-001
2.20 GHz Intel Xeon Platinum 8276, 28C, 165 W P11624-001
2.40 GHz Intel Xeon Platinum 8260, 24C, 165 W P11621-001
2.60 GHz Intel Xeon Platinum 8270, 26C, 205 W P11623-001
—
—
—
2.70 GHz Intel Xeon Platinum 8280, 28C, 205 W P11625-001
2.90 GHz Intel Xeon Platinum 8268, 24C, 205 W P11622-001
3.80 GHz Intel Xeon Platinum 8256, 4C, 105 W P12012-001
Intel Xeon Platinum series processors, 2 TB memory
capacity support per socket
2.20 GHz Intel Xeon Platinum 8276M, 28C, 165 W P11629-001
2.40 GHz Intel Xeon Platinum 8260M, 24C, 165 W P11628-001
2.70 GHz Intel Xeon Platinum 8280M, 28C, 205 W P11630-001
Intel Xeon Platinum series processors, 4.5 TB
memory capacity support per socket
2.20 GHz Intel Xeon Platinum 8276L, 28C, 165 W P11634-001
2.40 GHz Intel Xeon Platinum 8260L, 24C, 165 W P11633-001
2.70 GHz Intel Xeon Platinum 8280L, 28C, 205 W P11635-001
Intel Xeon Platinum series processor for Speed
Select SKU
2.40 GHz Intel Xeon Platinum 8260Y, 24/20/16C, 165 W P11638-001
—
—
—
16 Illustrated parts catalog
Heatsink spare parts
Customer self repair on page 25: No
Description Spare part number
Standard heatsink 879468-001
High-performance heatsink 879150-001
Standard power supply spare part (non-hot-plug)
Customer self repair on page 25: Mandatory
Description Spare part number
HPE 500 W Low Halogen Non-hot-plug Power
Supply
This power supply is only supported when the server is in tower mode.
For more information on the removal and replacement procedures, see Removing and replacing the
non-hot-plug power supply on page 63.
System battery spare part
Customer self repair on page 25: Mandatory
Description Spare part number
System battery 319603-001
For more information on the removal and replacement procedures, see Removing and replacing the
system battery on page 98.
Server options
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
866726-001
Illustrated parts catalog 17
Item Description
1 HPE 12G SAS Expander Card spare part on page 19
2 NVMe riser board spare part on page 19
3 HPE Trusted Platform Module 2.0 spare part on page 20
4 Fan cage spare part on page 20
5 Energy pack spare parts on page 20
6 8 SFF drive backplane spare part
7 8 SFF NVMe drive backplane spare part
8 4 LFF drive backplane spare part
1
2
3
9 4 LFF non-hot-plug drive SATA-power split cable spare kit on page 21*
Table Continued
18 Illustrated parts catalog
Item Description
10
LFF hot-plug drive storage controller cables
• 4 LFF hot-plug drive SATA cable spare kit on page 21*
• LFF hot-plug drive standup controller Mini-SAS X-cable spare part on page
21*
• LFF hot-plug drive modular controller (AROC) Mini-SAS cable spare kit on
page 21*
11
SFF hot-plug drive storage controller cables
• 8 SFF hot-plug drive Mini-SAS X-cable spare part on page 22*
• SFF hot-plug drive standup controller Mini-SAS X-cable spare parts on
page 22*
• SFF hot-plug drive modular controller (AROC) Mini-SAS X-cable spare kit
on page 22*
12 Storage controller backup power cable spare parts on page 23*
13 NVMe SSD cable spare parts on page 23*
14 LFF/SFF drive power cable spare kit on page 23*
15 HPE 12G SAS Expander Card cable spare kit on page 23*
16 Media device cable spare parts on page 24*
17 GPU auxiliary power cable spare kit on page 24*
1
This backplane cannot be installed in the 4 LFF non-hot-plug or hot-plug drive configurations.
2
This backplane can only be installed in box 2 of SFF drive configurations.
3
This backplane cannot be installed together with the 8 SFF hot-plug drive cage option.
* Not shown
HPE 12G SAS Expander Card spare part
Customer self repair on page 25: Optional
Description Spare part number
HPE 12G SAS Expander Card 876907-001
CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a
perceived hardware error, make sure first that the component is firmly seated in the slot. Do not
bend or flex circuit boards when reseating components.
For more information on the removal and replacement procedures, see Removing and replacing the
HPE 12G SAS Expander Card on page 87.
NVMe riser board spare part
Customer self repair on page 25: Optional
Illustrated parts catalog 19
Description Spare part number
NVMe riser board 879446-001
CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a
perceived hardware error, make sure first that the component is firmly seated in the slot. Do not
bend or flex circuit boards when reseating components.
For more information on the removal and replacement procedures, see Removing and replacing the
NVMe riser board on page 88.
HPE Trusted Platform Module 2.0 spare part
Customer self repair on page 25: No
Description Spare part number
HPE Trusted Platform Module Gen10, TAA 872159-001
Fan cage spare part
Customer self repair on page 25: Mandatory
Description Spare part number
Fan cage 879443-001
For more information on the removal and replacement procedures, see Removing and replacing the fan
cage on page 71.
Energy pack spare parts
Customer self repair on page 25: Mandatory
Description Spare part number
HPE Smart Storage Battery 96 W, 260 mm cable 878644-001
HPE Smart Storage Hybrid Capacitor, 260 mm cable P07474-001
For more information on the removal and replacement procedures, see Removing and replacing an
energy pack on page 94.
Drive backplane spare parts
Customer self repair on page 25: Optional
Description Spare part number
4 LFF hot-plug drive backplane 878930-001
8 SFF hot-plug drive backplane P16902-001
8 SFF NVMe SSD backplane 872971-001
20 Illustrated parts catalog
For more information on the removal and replacement procedures for the 4 LFF hot-plug drive backplane,
see Removing and replacing the 4 LFF hot-plug drive backplane on page 78.
For more information on the removal and replacement procedures for the 8 SFF hot-plug drive backplane,
see Removing and replacing the 8 SFF hot-plug drive backplane on page 80.
For more information on the removal and replacement procedures for the 8 SFF NVMe SSD backplane,
see Removing and replacing the 8 SFF NVMe SSD backplane on page 82.
4 LFF non-hot-plug drive SATA-power split cable spare kit
Customer self repair on page 25: Mandatory
Description Spare part number
4 LFF non-hot-plug drive SATA-power split cables
for onboard SATA connection
• Box 1 or 2 SATA-power split cable (375 mm)
• Box 3 SATA-power split cable (180 mm)
879451-001
LFF hot-plug drive storage controller cables
4 LFF hot-plug drive SATA cable spare kit
Customer self repair on page 25: Mandatory
Description Spare part number
4 LFF hot-plug drive SATA cables for onboard
SATA connection
• Box 1 or 2 SATA cable (550 mm)
• Box 3 SATA cable (250 mm)
LFF hot-plug drive standup controller Mini-SAS X-cable spare part
Customer self repair on page 25: Mandatory
879463-001
Description Spare part number
LFF hot-plug drive standup controller Mini‑SAS
X‑cable for boxes 1, 2, and 3 (500 mm)
879157-001
LFF hot-plug drive modular controller (AROC) Mini-SAS cable spare kit
Customer self repair on page 25: Mandatory
Illustrated parts catalog 21
Description Spare part number
LFF hot-plug drive modular controller (AROC)
Mini‑SAS cables
• Box 1 modular controller Mini-SAS cable
(500 mm)
• Box 1 or 2 modular controller Mini-SAS cable
(280 mm)
• Box 2 or 3 modular controller Mini-SAS cable
(500 mm)
879456-001
SFF hot-plug drive storage controller cables
8 SFF hot-plug drive Mini-SAS X-cable spare part
Customer self repair on page 25: Mandatory
Description Spare part number
8 SFF hot-plug drive Mini-SAS X-cable for box 3
onboard SATA connection (250 mm)
SFF hot-plug drive standup controller Mini-SAS X-cable spare parts
879161-001
Customer self repair on page 25: Mandatory
Description Spare part number
SFF hot-plug drive multiple standup controller
Mini‑SAS X-cable for boxes 1, 2, and 3 (790 mm)
SFF hot-plug drive single standup controller
Mini‑SAS X-cables
• Box 1 single standup controller Mini-SAS Xcable (1025 mm)
• Box 2 single standup controller Mini-SAS Xcable (880 mm)
• Box 3 single standup controller Mini-SAS Xcable (720 mm)
1
The P00512-001 (510 mm) included in the P03215-001 spare cable kit is not for use in this server.
1
879158-001
P03215-001
SFF hot-plug drive modular controller (AROC) Mini-SAS X-cable spare kit
Customer self repair on page 25: Mandatory
22 Illustrated parts catalog
Description Spare part number
SFF hot-plug drive modular controller (AROC)
Mini‑SAS X-cables
• Box 1 or 2 modular controller Mini-SAS X-cable
(700 mm)
• Box 2 or 3 modular controller Mini-SAS X-cable
(530 mm)
879156-001
NVMe SSD cable spare parts
Customer self repair on page 25: Mandatory
Description Spare part number
NVMe SSD data cable 879454-001
NVMe SSD power cable 879452-001
Storage controller backup power cable spare parts
Customer self repair on page 25: Mandatory
Description Spare part number
HPE Smart Array MR controller backup power
cable
HPE Smart Array SR controller backup power
cable
P03216-001
878646-001
LFF/SFF drive power cable spare kit
Customer self repair on page 25: Mandatory
Description Spare part number
LFF/SFF drive power cables
• Box 1 or 2 drive power cable (480 mm)
• Box 3 drive power cable (160 mm)
879163-001
HPE 12G SAS Expander Card cable spare kit
Customer self repair on page 25: Mandatory
Illustrated parts catalog 23
Description Spare part number
HPE 12G SAS Expander Card cables
• Expander card ports 1 and 2 Mini-SAS X-cable
for a modular controller
• Expander card ports 1 and 2 Mini-SAS X-cable
for a standup controller
• Expander card ports 3 and 4 Mini-SAS X-cable
for the drive bays 1–8
• Expander card ports 5 and 6 Mini-SAS X-cable
for the drive bays 9–16
• Expander card ports 7 and 8 Mini-SAS X-cable
for the drive bays 17–24
Media device cable spare parts
Customer self repair on page 25: Mandatory
Description Spare part number
LTO/RDX drive cables
• LTO tape drive SAS-power Y-cable
879460-001
879453-001
• RDX USB 3.0 cable
• LTO/RDX power extension Y-cable
Optical drive SATA-power cable 879159-001
GPU auxiliary power cable spare kit
Customer self repair on page 25: Mandatory
Description Spare part number
GPU auxiliary power cables
• Processor 1 GPU auxiliary power cable
(1000 mm)
• Processor 2 GPU auxiliary power cable
(180 mm)
879154-001
24 Illustrated parts catalog
Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett
Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR
parts:
• Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
• Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the
terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of
charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des
pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses
partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce
CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
Customer self repair 25
• Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
• Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être
facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise
exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées
par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:
• Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera
per il servizio.
• Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard
Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il
prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da
26 Customer self repair
un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei
componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli
componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà
gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà
sostenere le spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard
Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
• Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.
• Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das
Customer self repair 27
Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für
alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf
der Hewlett Packard Enterprise Website unter.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service
stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:
• Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
• Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que
Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
28 Customer self repair
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo
de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard
Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes
por parte del usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos
componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho
servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor
de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte
onderdelen groter is. Deze onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als
Hewlett Packard Enterprise (of een Hewlett Packard Enterprise Service Partner) bij de diagnose vaststelt
dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt Hewlett Packard Enterprise
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee
categorieën CSR-onderdelen:
• Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon
in rekening gebracht.
• Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn
ontworpen voor reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, kunnen daarvoor extra kosten in rekening worden gebracht,
afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door
de klant. In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service
Partner worden vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus
aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett
Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen.
Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR-onderdeel of het
defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als het defecte
onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel
binnen een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise.
Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het
meegeleverde verpakkingsmateriaal. Als u het defecte onderdeel niet terugzendt, kan Hewlett Packard
Enterprise u voor het vervangende onderdeel kosten in rekening brengen. Bij reparatie door de klant
betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en geretourneerde
onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair
programma van Hewlett Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett
Packard Enterprise website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat.
Volgens de bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos
vervangende onderdelen ter beschikking stellen.
Customer self repair 29
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard
Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en
arbeidsloon in rekening gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo
cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de
peças com defeito. Se, durante o período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/
parceiros da Hewlett Packard Enterprise) concluir que o reparo pode ser efetuado pelo uso de uma peça
CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao cliente. Há duas categorias de peças
CSR:
• Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do
serviço.
• Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para
o reparo feito pelo cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua,
pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia
destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito
pelo cliente. A fim de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico
autorizado substitua a peça. Essas peças estão identificadas com a marca "No" (Não), no catálogo de
peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte
técnico da Hewlett Packard Enterprise para que um técnico o ajude por telefone. A Hewlett Packard
Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve
ser devolvida à Hewlett Packard Enterprise. Nos casos em que isso for necessário, é preciso enviar a
peça com defeito à Hewlett Packard Enterprise, você deverá enviar a peça com defeito de volta para a
Hewlett Packard Enterprise dentro do período de tempo definido, normalmente em 5 (cinco) dias úteis. A
peça com defeito deve ser enviada com a documentação correspondente no material de transporte
fornecido. Caso não o faça, a Hewlett Packard Enterprise poderá cobrar a reposição. Para as peças de
reparo feito pelo cliente, a Hewlett Packard Enterprise paga todas as despesas de transporte e de
devolução da peça e determina a transportadora/serviço postal a ser utilizado.
Para obter mais informações sobre o programa de reparo feito pelo cliente da Hewlett Packard
Enterprise, entre em contato com o fornecedor de serviços local. Para o programa norte-americano,
visite o site da Hewlett Packard Enterprise.
Serviço de garantia apenas para peças
A garantia limitada da Hewlett Packard Enterprise pode incluir um serviço de garantia apenas para
peças. Segundo os termos do serviço de garantia apenas para peças, a Hewlett Packard Enterprise
fornece as peças de reposição sem cobrar nenhuma taxa.
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a Hewlett Packard
Enterprise substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
30 Customer self repair
Loading...