HP ProLiant ML350 Maintenance and Service Guide

ProLiant ML350

Maintenance and Service Guide

Fourth Edition (March 2002) Part Number 122832-004 Spare Part Number 164275-001 Compaq Computer Corporation

Notice

Compaq, the Compaq logo, Compaq Insight Manager, ProLiant, ROMPaq, SmartStart, Netelligent, SoftPaq, and QuickFind are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and/or other countries.

Intel, Pentium, Celeron, and Xeon are registered trademarks of Intel Corporation in the United States and/or other countries.

The Open Group and UNIX are trademarks of The Open Group in the U.S. and/or other countries.

All other product names mentioned herein may be trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

Compaq ProLiant ML350 Maintenance and Service Guide Fourth Edition (March 2002) Part Number 122832-004 Spare Part Number 164275-001

About This Guide

Symbols in Text.........................................................................................................vii

Compaq Technician Notes .......................................................................................viii

Where to Go for Additional Help...............................................................................ix

Integrated Management Log ...............................................................................ix

Telephone Numbers ............................................................................................ix

Chapter 1

Illustrated Parts Catalog

Mechanical Parts Exploded View.............................................................................1-2

Mechanical Spare Parts List .....................................................................................1-3

System Components Exploded View .......................................................................1-4

System Components Spare Parts List.......................................................................1-5

Chapter 2

Removal and Replacement Procedures

Electrostatic Discharge Information.........................................................................2-2

Symbols on Equipment ............................................................................................2-2

Preparation Procedures.............................................................................................2-4

Rack Warnings .........................................................................................................2-4

Server Warnings and Precautions.............................................................................2-5

Front Bezel Door......................................................................................................2-6

Access Panel.............................................................................................................2-7

Removable Media Blank ..........................................................................................2-8

Cable Routing Diagrams ..........................................................................................2-9

System Fan Module................................................................................................2-11

Drive Bay Configuration........................................................................................2-14

Non-Hot-Plug Hard Drive ......................................................................................2-15

Non-Hot-Plug Hard Drive Cage.............................................................................2-18

Hot-Plug Hard Drive or Drive Blank .....................................................................2-20

Hot-Plug Hard Drive Cage .....................................................................................2-21

Removable Media Devices and Mass Storage Devices..........................................2-22

Expansion Slots ......................................................................................................2-25

Expansion Board (Server Feature Board)...............................................................2-26

Memory ..................................................................................................................2-28

Memory Module.....................................................................................................2-29

Memory Combinations...........................................................................................2-30

Processor ................................................................................................................2-31

Processor Terminator Module................................................................................2-33

Processor Power Module (PPM) ............................................................................2-34

iv Compaq ProLiant ML350 Maintenance and Service Guide

Removal and Replacement Procedures

continued

System Board .........................................................................................................2-35

Batteries..................................................................................................................2-37

Replacing the System Board Battery...............................................................2-38

Replacing the Server Feature Board Battery...................................................2-39

Power Supply .........................................................................................................2-40

Feet.........................................................................................................................2-41

Chapter 3

Diagnostics and Troubleshooting

Diagnostic Tools Utility Overview...........................................................................3-2

Default Configuration...............................................................................................3-4

Inspect Utility...........................................................................................................3-4

Running the Inspect Utility ...............................................................................3-4

Printing the Inspect Listing ...............................................................................3-4

Utilities Access.........................................................................................................3-5

Running Compaq Utilities.................................................................................3-5

Power-On Self-Test (POST) Error Messages...........................................................3-6

Diagnostics Software..............................................................................................3-39

Steps for Diagnostics.......................................................................................3-39

100 – 199, Primary Processor Test Error Codes .............................................3-40

200 – 299, Memory Test Error Codes.............................................................3-41

300 – 399, Keyboard Test Error Codes...........................................................3-42

400 – 499, Parallel Printer Test Error Codes...................................................3-42

500 – 599, Video Display Unit Test Error Codes............................................3-43

600 – 699, Diskette Drive Test Error Codes ...................................................3-44

800 – 899, Video Board Test Error Codes......................................................3-45

1100 – 1199, Serial Test Error Codes .............................................................3-45

1200 – 1299, Modem Communications Test Error Codes ..............................3-46

1700 – 1799, Hard Drive Test Error Codes.....................................................3-47

1900 – 1999, Tape Drive Test Error Codes.....................................................3-48

2400 – 2499, Advanced VGA Board Test Error Codes ..................................3-48

6500 – 6599, SCSI Hard Drive Test Error Codes ...........................................3-50

6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes............................3-50

6700 – 6799, SCSI Tape Drive Test Error Codes ...........................................3-51

8600 – 8699, Pointing Device Interface Test Error Codes..............................3-51

Array Diagnostic Utility (ADU).............................................................................3-52

Starting the ADU.............................................................................................3-52

Integrated Management Log (IML)........................................................................3-63

Multiple Ways of Viewing the IML................................................................3-63

Event List ........................................................................................................3-65

Event Messages...............................................................................................3-65

Rapid Error Recovery.............................................................................................3-68

Automatic Server Recovery ............................................................................3-68

ASR Integrated Management Log (IML) Messages .......................................3-71

Storage Fault Recovery Tracking....................................................................3-73

Storage Automatic Reconstruction..................................................................3-73

Network Interface Fault Recovery Tracking...................................................3-73

Memory Fault Recovery Tracking ..................................................................3-73

ROMPaq Error Recovery Options..........................................................................3-74

ROMPaq Disaster Recovery ...........................................................................3-74

Compaq Insight Manager .......................................................................................3-76

Compaq Insight Management Software Features............................................3-76

Compaq Insight Management Software Architecture .....................................3-77

Chapter 4

Connectors, Switches, and LED Indicators

Connectors................................................................................................................4-1

System Board Components ...............................................................................4-2

Rear Panel Components ....................................................................................4-3

Server Feature Board Components....................................................................4-4

Switches ...................................................................................................................4-5

System Board Configuration Switchbank Settings ...........................................4-5

LED (Status) Indicators............................................................................................4-7

Power and Hard Drive Activity Indicators........................................................4-8

Integrated Network Controller Status Indicators...............................................4-9

Auxiliary Power Indicator...............................................................................4-10

Chapter 5

Physical and Operating Specifications

System Unit ..............................................................................................................5-2

Memory ....................................................................................................................5-3

1.44-MB Diskette Drive ...........................................................................................5-3

IDE CD-ROM Drive ................................................................................................5-4

Wide Ultra2 SCSI Hard Drives ................................................................................5-6

Compaq NC3163 Fast Ethernet Embedded NIC ......................................................5-8

Dual Channel Wide Ultra2 SCSI Adapter................................................................5-8

Contents v

Index

This maintenance and service guide is a troubleshooting guide that can be used for reference when servicing the Compaq ProLiant™ ML350 server.

Symbols in Text

About This Guide

WARNING: To reduce the risk of personal injury from electric shock and hazardous energy

levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.

These symbols may be found in the text of this guide. They have the following meanings.

WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.

viii Compaq ProLiant ML350 Maintenance and Service Guide

Compaq Technician Notes

WARNING: Only authorized technicians trained by Compaq should attempt to repair this

equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

WARNING: To reduce the risk of electric shock or damage to the equipment:

■ If the system has multiple power supplies, disconnect power from the system by

unplugging all power cords from the power supplies.

■ Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at

all times.

CAUTION: To properly ventilate the system, you must provide at least 30.5 cm (12 inches) of clearance at the front and back of the computer.

CAUTION: The computer is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.

NOTE: Any indications of component replacement or printed wiring board modifications may void any warranty.

Where to Go for Additional Help

In addition to this guide, the following information sources are available:

■ User documentation

■ Compaq Service Quick Reference Guide

■ Service training guides

■ Compaq service advisories and bulletins

■ Compaq QuickFind

■ Compaq Insight Manager

■ Compaq download facility: Call 281-518-1418

Integrated Management Log

The ProLiant ML350 server includes an integrated, nonvolatile management log that contains fault and management information. The contents of the Integrated Management Log (IML) can be viewed with Compaq Insight Manager or an IML Viewer for the supported operating system.

About This Guide ix

Telephone Numbers

For the name of your nearest Compaq authorized reseller:

■ In the United States, call 1-800-345-1518.

■ In Canada, call 1-800-263-5868.

For Compaq technical support:

■ In the United States and Canada, call 1-800-386-2172.

■ For Compaq technical support phone numbers outside the United States and Canada, visit

the Compaq website:

http://www.compaq.com

Chapter 1

Illustrated Parts Catalog

This chapter provides the illustrated parts breakdown and spare parts lists for the Compaq ProLiant™ ML350 server with Pentium III processor and a 133-MHz system bus. See Table 1-1 and Table 1-2 for the names of referenced spare parts.

1-2 Compaq ProLiant ML350 Maintenance and Service Guide

Mechanical Parts Exploded View

Figure 1-1. Mechanical parts exploded view

Mechanical Spare Parts List

Item Description Spare Part Number

Chassis

1 Chassis assembly 163358-001

2 Front bezel door 164274-001

3 Cover kit 163344-001

a) Hood panel

b) Access panel

c) Top panel

d) SCSI knockout cover *

Miscellaneous

4 Non-hot-plug hard drive cage ** 163349-001

Illustrated Parts Catalog 1-3

Table 1-1

Mechanical Spare Parts List

a) Drive cage

b) Drive bay cover

5 Hot-plug hard drive cage ** 159137-001

6 Hot-plug drive blank 122759-001

7 Removable media blank *** 163345-001

8 Expansion board retainer *** 163345-001

9 Feet *** 163345-001

* Not shown

** The ProLiant ML350 server features either a hot-plug hard drive cage or a non-hot-plug hard drive cage.

*** Part of the plastics spare kit.

1-4 Compaq ProLiant ML350 Maintenance and Service Guide

System Components Exploded View

Figure 1-2. System components exploded view

System Components Spare Parts List

Item Description Spare Part Number

System Components

10 System fan module 163347-001

Boards

11 System board 163357-001

12 Server Feature Board (expansion board) 163355-001

Mass Storage Devices

13 CD-ROM drive

■ 32X IDE CD-ROM drive

■ 40X IDE CD-ROM drive *

14 Diskette drive 158601-001

Illustrated Parts Catalog 1-5

Table 1-2

163354-001

179963-001

15 Hot-plug hard drive cage ** 159137-001

15a 4-slot SCSI drive cage simplex backplane board* 387090-001

16 9.1-GB Wide Ultra2 SCSI hot-plug hard drive 122759-001

17 Non-hot-plug hard drive cage ** 163349-001

18 9.1-GB Wide Ultra2 SCSI non-hot-plug hard drive ** 349534-001

19 Hot-plug drive blank * ** 104665-001

Power

20 Power switch assembly 163350-001

21 300 W PFC power supply 163346-001

22 Processor Power Module 157825-001

23 Processor terminator module 158271-001

Options

24 Pentium III processor 600/133 EB with heatsink 166146-001

25 Pentium III processor 667/133 with heatsink * 166145-001

26 Pentium III processor 733/133 with heatsink * 164272-001

27 Pentium III processor 800/133 with heatsink * 187781-001

28 Pentium III processor 866/133 with heatsink * 187782-001

29 Pentium III processor 933/133 with heatsink * 196628-001

30 CR2032 lithium battery for system board and Server Feature Board 234556-001

* Not shown

** Also referenced in Figure 1-1 and Table 1-1

continued

1-6 Compaq ProLiant ML350 Maintenance and Service Guide

Table 1-2 System Components Spare Parts List

Item Description Spare Part Number

continued

Options continued

31 512-MB PC 133-MHz ECC Registered SDRAM DIMM * 159227-001

32 256-MB PC 133-MHz ECC Registered SDRAM DIMM * 159304-001

33 128-MB PC 133-MHz ECC Registered SDRAM DIMM 159226-001

34 64-MB PC 133-MHz ECC Registered SDRAM DIMM * 159225-001

Miscellaneous

35 Enhanced keyboard * 386209-001

36 Signal cable kit * 163353-001

a) IDE ribbon cable assembly

b) Diskette drive cable assembly

c) SMIC cable assembly

d) Removable media device SCSI cable

37 SCSI LVD cable * 163351-001

38 Miscellaneous plastics kit * 163345-001

a) PCI retainer

b) Foot, plastic, chassis

c) Removable media blank

d) 5.25-inch drive bay bezel

e) Retainer clips

f) Expansion board retainer

39 Tower-to-rack conversion kit * 164277-001

a) Front plate, rack

b) Mounting hardware kit

c) Non-hot-plug drive cage door

40 Return kit * 164270-001

41 Country kit * 164271-001

42 Maintenance and service guide * 164275-001

43 Illustrated parts map * 164276-001

* Not shown

** Also referenced in Figure 1-1 and Table 1-1

Chapter 2

Removal and Replacement Procedures

This chapter provides subassembly/module-level removal and replacement procedures for the ProLiant ML350 server. Run the diagnostics program to verify that all components operate properly.

To service the ProLiant ML350 server, you might need the following:

■ Torx T-15 screwdriver

■ From the Compaq SmartStart and Support Software CD:

❑ Array Diagnostics Utility (ADU)

❑ Diagnostics software

2-2 Compaq ProLiant ML350 Maintenance and Service Guide

Electrostatic Discharge Information

A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions:

■ Transport products in static-safe containers such as conductive tubes, bags, or boxes.

■ Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

■ Cover workstations with approved static-dissipating material. Provide a wrist strap

connected to the work surface and properly grounded (earthed) tools and equipment.

■ Keep work area free of nonconductive materials, such as ordinary plastic assembly aids

and foam packing.

■ Make sure you are always properly grounded (earthed) when touching a static-sensitive

component or assembly.

■ Avoid touching pins, leads, or circuitry.

■ Always place drives with the PCB-assembly-side down.

■ Use conductive field service tools.

Symbols on Equipment

The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions:

This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard. The potential for injury exists if warnings are not observed. Consult your documentation for specific details.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.

This symbol on an RJ-45 receptacle indicates a Network Interface Connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

Removal and Replacement Procedures 2-3

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.

These symbols on power supplies or systems indicate the equipment is supplied by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.

This symbol indicates that the component exceeds the recommended weight

Weight in kg

Weight in lb

for one individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

CLASS 1 LASER PRODUCT

WARNING: This label or equivalent is located on the surface of the CD-ROM drive. This label indicates that the product is classified as a CLASS LASER PRODUCT.

2-4 Compaq ProLiant ML350 Maintenance and Service Guide

Preparation Procedures

WARNING: Only authorized technicians trained by Compaq should attempt to repair this

equipment. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

CAUTION: Electrostatic discharge can damage electronic components. Be sure you are properly grounded (earthed) before beginning any installation procedure. See “Electrostatic Discharge” earlier in this chapter for more information.

Before beginning any removal and replacement procedure for non-hot-plug devices:

1. Power down the ProLiant ML350 server and any peripheral devices.

2. Disconnect the AC power cord from the AC outlet, and then disconnect from the server.

3. Disconnect all external peripheral devices from the server.

NOTE: If you have installed a rack upgrade kit, you must remove the ProLiant ML350 server from the rack and place it on a sturdy table or workbench. Refer to the Compaq ProLiant ML350 Setup and Installation Guide for instructions.

Rack Warnings

WARNING: To reduce the risk of personal injury or damage to the equipment:

■ Always load the heaviest item first, and load the rack from the bottom up. This step makes

the rack “bottom-heavy” and helps prevent the rack from becoming unstable.

■ The bottom stabilizers on the equipment must be fully extended. Be sure that the

equipment is properly supported/braced when installing options and cards.

■ Extend only one component at a time. A rack may become unstable if more than one

component is extended for any reason. Be sure that the rack is adequately stabilized before extending a component outside the rack.

■ Before beginning work on the rack, be sure that the leveling jacks are extended to the

floor, that the full weight of the rack rests on the level floor, and that either stabilizers are installed or multiple racks are coupled for stability.

■ Because the rack allows you to stack computer components on a vertical rather than

horizontal plane, you must take precautions to provide for rack stability and safety and to protect both personnel and property. Heed all cautions and warnings in the installation instructions that come with the server.

■ Tipping can cause injury or death.

WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload the AC supply branch circuit that provides power to the rack.

Server Warnings and Precautions

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system

components to cool before touching them.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.

CAUTION: The server must always be operated with system unit covers on. Proper cooling is not achieved if the system unit covers are removed.

Removal and Replacement Procedures 2-5

2-6 Compaq ProLiant ML350 Maintenance and Service Guide

Front Bezel Door

CAUTION: Before removing the front bezel door, make sure that the server is powered down,

all cables are disconnected from the back of the server, and the power cord is disconnected from the grounded (earthed) AC outlet.

To remove the front bezel door:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. If the keylock is locked, unlock using the included key (1).

3. Open the front bezel door fully to the right (2).

4. Lift the bezel door upward (3), and then away from the chassis.

Figure 2-1. Removing the front bezel door

Reverse steps 1 through 4 to replace the front bezel door.

NOTE: When replacing the front bezel door, ensure that the bottom hinge points are properly placed in the chassis before rotating the front bezel door back into its original position.

Access Panel

To remove the access panel:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Open the front bezel door. See “Front Bezel Door” earlier in this chapter.

3. Loosen the two thumbscrews (1) located on the front of the access panel.

4. Slide back the access panel (2) approximately 2.5 cm (1 inch). Then remove the panel.

Removal and Replacement Procedures 2-7

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.

CAUTION: Before removing the access panel, make sure that the server is powered down, all cables are disconnected from the back of the server, and the power cord is disconnected from the grounded (earthed) AC outlet.

CAUTION: Do not operate the server with the large access panel removed. This panel is an integral part of the cooling system and removing it while the system is running may cause overheating and subsequent server shutdown.

Figure 2-2. Removing the access panel

Reverse steps 1 through 4 to replace the access panel.

2-8 Compaq ProLiant ML350 Maintenance and Service Guide

Removable Media Blank

NOTE: The removable media blank must be removed from an available removable media bay to install a

storage device for the first time.

To remove a removable media blank from the front bezel:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the front bezel door. See “Front Bezel Door” earlier in this chapter.

3. Remove the access panel. See “Access Panel” earlier in this chapter.

4. While pushing up on the drivelock (1), push on the rear of the removable media blank assembly.

5. Gently remove the removable media blank (2).

Figure 2-3. Removing the media blank

Reverse steps 1 through 5 to replace the removable media blank.

Cable Routing Diagrams

Figure 2-4. 1.44-MB diskette drive cable (1)

Removal and Replacement Procedures 2-9

Figure 2-5. IDE CD-ROM drive cable (1)

2-10 Compaq ProLiant ML350 Maintenance and Service Guide

Figure 2-6. Four-device SCSI cable (1) and power cable (2)

Figure 2-7. Server Management Information Cable (SMIC) (1)

System Fan Module

Figure 2-8. System fan module location

Removal and Replacement Procedures 2-11

Item Description

1 System fan module

Table 2-1

System Fan Location

2-12 Compaq ProLiant ML350 Maintenance and Service Guide

To remove the system fan module:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the access panel. See “Access Panel” earlier in this chapter.

3. Disconnect the fan cable (1) from the system board.

Figure 2-9. Disconnecting the system fan module cable

Removal and Replacement Procedures 2-13

4. Loosen the thumbscrew (2) securing the fan module to the chassis.

5. Rotate the fan module (3) counterclockwise, then remove the system fan module from the chassis.

Figure 2-10. Removing the system fan module

Reverse steps 1 through 5 to replace the system fan module.

2-14 Compaq ProLiant ML350 Maintenance and Service Guide

Drive Bay Configuration

The ProLiant ML350 server supports a maximum of eight internal drive bays (four are removable media drives, four are hard drives). Figure 2-11 and Table 2-2 show the drive bay configurations.

Figure 2-11. ProLiant ML350 server drive bay configurations

Table 2-2

Drive Bay Configurations

Item A: Non-Hot-Plug Configuration B: Hot-Plug Configuration

1 Empty removable media bays Empty removable media bays

2 IDE CD-ROM drive IDE CD-ROM drive

3 1.44-MB diskette drive 1.44-MB diskette drive

4 Non-hot-plug hard drive bays Hot-plug hard drive bays

NOTE: The removable media drive bays can be occupied by any half-height device, such as a 12/24 DAT tape drive.

Non-Hot-Plug Hard Drive

To remove the non-hot-plug hard drive:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the front bezel door. See “Front Bezel Door” earlier in this chapter.

3. Remove the access panel. See “Access Panel” earlier in this chapter.

4. Disconnect the data cables (1) and power cables (2) from the back of the drive.

Removal and Replacement Procedures 2-15

Figure 2-12. Disconnecting the non-hot-plug hard drive cables

2-16 Compaq ProLiant ML350 Maintenance and Service Guide

5. For systems equipped with a drive bay cover, loosen the thumbscrews (1), then remove the drive bay cover (2).

Figure 2-13. Removing the drive bay cover from a non-hot-plug hard drive cage

6. While pushing in on the drivelock (1), pull the drive (2) out of the drive bay.

Figure 2-14. Removing a non-hot-plug hard drive

Removal and Replacement Procedures 2-17

7. With a Torx T-15 screwdriver, remove the guide screws from the hard drive.

Figure 2-15. Removing guide screws from the non-hot-plug hard drive

Reverse steps 1 through 7 to replace a non-hot-plug hard drive.

2-18 Compaq ProLiant ML350 Maintenance and Service Guide

Non-Hot-Plug Hard Drive Cage

To remove a non-hot-plug hard drive cage:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Open the front bezel door. See “Front Bezel Door” earlier in this chapter.

3. Remove the access panel. See “Access Panel” earlier in this chapter.

4. Ensure that all cables are disconnected from the hard drives.

5. Loosen the thumbscrews (1), and then remove the drive bay cover (2).

6. Remove all hard drives. See “Non-Hot-Plug Hard Drive” earlier in this chapter.

Figure 2-16. Removing the drive bay cover

Removal and Replacement Procedures 2-19

7. With a Torx T-15 screwdriver, remove the four screws (1) securing the drive cage to the chassis.

8. Slide the drive cage (2) backward until it stops. Then pull the drive cage (3) away from the chassis.

Figure 2-17. Removing a non-hot-plug hard drive cage

Reverse steps 1 through 8 to replace a non-hot-plug hard drive cage.

2-20 Compaq ProLiant ML350 Maintenance and Service Guide

Hot-Plug Hard Drive or Drive Blank

The ProLiant ML350 server is optionally available with hot-plug hard drives.

To remove a hot-plug hard drive or drive blank:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Open the front bezel door. See “Front Bezel Door” earlier in this chapter.

3. Press down the release tab (1) on the side of the drive, then pull the drive or the drive blank (2) out of the drive bay.

Figure 2-18. Removing a hot-plug hard drive or drive blank

Reverse steps 1 through 3 to replace a hot-plug hard drive or hard drive blank.

Hot-Plug Hard Drive Cage

To remove the hot-plug hard drive cage:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the front bezel door. See “Front Bezel Door” earlier in this chapter.

3. Remove the access panel. See “Access Panel” earlier in this chapter.

4. Ensure that all cables are disconnected from the hard drive cage.

5. Remove all hard drives and hard drive blanks. See “Hot-Plug Hard Drive or Drive Blank” earlier in this chapter.

6. With a Torx T-15 screwdriver, remove the three screws (1) securing the drive cage to the chassis.

7. Slide the drive cage (2) backward until it stops, then remove the drive cage (3) from the chassis.

Removal and Replacement Procedures 2-21

Figure 2-19. Removing a hot-plug hard drive cage

Reverse steps 1 through 7 to replace the hot-plug hard drive cage.

2-22 Compaq ProLiant ML350 Maintenance and Service Guide

Removable Media Devices and Mass Storage Devices

The ProLiant ML350 server ships standard with four removable media and four mass storage device bays. The removable media bays contain a one-third height, 1.44-MB diskette drive, a one-half height IDE CD-ROM drive, and two open bays. The open bays may be used for a second CD-ROM drive, tape drives, hard drives, or any SCSI device. The four mass storage bays contain hard drives. Figure 2-20 and Table 2-3 show the standard drive configuration.

123

Figure 2-20. Location of removable media and mass storage device bays

3 2 1 0

Table 2-3

Removable Media and Mass Storage Device Bay Descriptions

Item A: Non-Hot-Plug Configuration B: Hot-Plug Configuration

0-3 Hard drive bays Hard drive bays

4 1.44-MB diskette drive 1.44-MB diskette drive

5 IDE CD-ROM drive IDE CD-ROM drive

6 Removable media bay Removable media bay

7 Removable media bay Removable media bay

Removal and Replacement Procedures 2-23

To remove a removable media device:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Open the front bezel door. See “Front Bezel Door” earlier in this chapter.

3. Remove the access panel. See “Access Panel” earlier in this chapter.

4. Disconnect the power and the data cables (1) from the back of the removable media device.

Figure 2-21. Disconnecting the removable media device cables

2-24 Compaq ProLiant ML350 Maintenance and Service Guide

5. While pushing up the drivelock (1), pull the device (2) out of the drive bay.

Figure 2-22. Removing the removable media device

Reverse steps 1 through 5 to replace a removable media device.

NOTE: It is not necessary to push up on the drivelock when replacing a removable media device. Push the drive until it clicks into place.

Expansion Slots

Figure 2-23. Locating the expansion slots

Removal and Replacement Procedures 2-25

Table 2-4

Expansion Slots

Item Slot

1 32-bit PCI (Server Feature Board)

2 64-bit PCI

3 64-bit PCI

4 32-bit PCI

5 32-bit PCI

6 32-bit PCI

7 ISA

2-26 Compaq ProLiant ML350 Maintenance and Service Guide

Expansion Board (Server Feature Board)

To remove an expansion board (Server Feature Board):

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the access panel. See “Access Panel” earlier in this chapter.

3. Disconnect any cables connected to the expansion board.

4. If an expansion board retainer is in place, loosen the thumbscrew (1) of the expansion board retainer, then pull the retainer (2) out and away from the chassis.

Figure 2-24. Removing the expansion board (Server Feature Board) retainer

Removal and Replacement Procedures 2-27

5. Push in the expansion board slot release lever (1) to release it, then rotate the lever (2) outward.

6. Remove the expansion board (3).

Figure 2-25. Removing the expansion board (server feature board)

Reverse steps 1 through 6 to replace an expansion board.

2-28 Compaq ProLiant ML350 Maintenance and Service Guide

Memory

The ProLiant ML350 server supports PC 133-MHz ECC SDRAM Dual Inline Memory Modules (DIMMs). Additional DIMMs (64-, 128-, 256-, or 512-MB) are available to upgrade the system memory. The server has four DIMM sockets located on the system board.

NOTE: DIMMs do not need to be installed in pairs.

Figure 2-26. DIMM socket locations

Item Description

1 DIMM socket 1

2 DIMM socket 2

3 DIMM socket 3

4 DIMM socket 4

Table 2-5

DIMM Socket Locations

Memory Module

To remove an SDRAM DIMM:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the access panel. See “Access Panel” earlier in this chapter.

3. Press outward on both latches of the DIMM (1) at the same time. This action releases the module and pushes it partially out of the socket.

4. Lift the module (2) from the socket.

Removal and Replacement Procedures 2-29

Figure 2-27. Removing a memory module

Reverse steps 1 through 4 to replace a memory module.

2-30 Compaq ProLiant ML350 Maintenance and Service Guide

Memory Combinations

The following guidelines MUST be followed when installing or replacing memory:

■ Use only 64-, 128-, 256-, or 512-MB ECC SDRAM DIMMs.

■ SDRAM DIMMs must be PC 133-MHz ECC.

■ Use Compaq SDRAM DIMMs only.

The recommended order of SDRAM DIMM installation is:

■ First SDRAM DIMM in socket 4

■ Second SDRAM DIMM in socket 3

■ Third SDRAM DIMM in socket 2

■ Fourth SDRAM DIMM in socket 1

Any combination of SDRAM DIMMs can be used.

Processor

Figure 2-28. Processor and Processor Power Module (PPM) slot locations

Removal and Replacement Procedures 2-31

4 1 2

Table 2-6

Processor and Processor Power Module (PPM) Slot Locations

Item Description

Processor slot 1 (populated with processor)

Processor slot 2 (populated with processor terminator module)

PPM slot 1 (populated)

PPM slot 2

2-32 Compaq ProLiant ML350 Maintenance and Service Guide

To remove a processor:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the access panel. See “Access Panel” earlier in this chapter.

3. Push the release tabs (1) toward the center of the processor, and then gently lift the processor (2) from the system board.

NOTE: If removing the second processor, a terminator module must be installed for proper operation.

Figure 2-29. Removing a processor

Reverse steps 1 through 3 to replace a processor.

Processor Terminator Module

A processor terminator module must be installed in each empty processor slot. The processor terminator module is removed to install a second processor and PPM.

To remove the processor terminator module:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the access panel. See “Access Panel” earlier in this chapter.

3. Press the release tabs (1) toward the center of the module, and then gently lift the processor module (2) to remove it.

Removal and Replacement Procedures 2-33

Figure 2-30. Removing the processor terminator module

Reverse steps 1 through 3 to replace a processor terminator module.

2-34 Compaq ProLiant ML350 Maintenance and Service Guide

Processor Power Module (PPM)

Each Intel Pentium III processor supplied by Compaq comes with a Processor Power Module (PPM) (DC-to-DC converter). A PPM is removed when it needs to be replaced or when replacing the system board.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.

To remove a PPM:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the access panel. See “Access Panel” earlier in this chapter.

3. Push both release tabs (1) outward until the tabs release, and then gently lift up the PPM (2).

Figure 2-31. Removing a Processor Power Module (PPM) from the system board

Reverse steps 1 through 3 to replace a PPM.

System Board

To remove the system board:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the access panel. See “Access Panel” earlier in this chapter.

3. Disconnect all power cables, device cables, and the power switch cable from the system board.

4. Remove all expansion board(s), memory, processor(s), Processor Power Module(s), and terminator modules.

5. Remove the system fan module (1). See “System Fan Module” earlier in this chapter.

Removal and Replacement Procedures 2-35

Figure 2-32. System fan module (1)

2-36 Compaq ProLiant ML350 Maintenance and Service Guide

6. With a Torx T-15 screwdriver, remove the four screws (1) securing the system board to the chassis.

7. Push the system board (2) toward the front of the unit until it stops.

8. Lift up the rear part of the system board (3), and then pull it away from the chassis.

Figure 2-33. Removing the system board

Reverse steps 1 through 8 to replace the system board.

Batteries

Removal and Replacement Procedures 2-37

The ProLiant ML350 server has a battery on the system board and a battery on the Server Feature Board. These batteries are required to maintain data.

The system board battery provides power to the real-time clock. When your server no longer automatically displays the correct date and time, you may need to replace the battery.

The Server Feature Board battery stores system management information. When the system management information no longer automatically saves, you may need to replace the Server Feature Board battery.

When replacing either battery, use a CR2032, 3-volt, lithium, coin cell battery.

WARNING: The system board and Server Feature Board each contain a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly. Do not disassemble, crush, puncture, or short external contacts, dispose of in water or fire, or expose the battery to temperatures higher than 60°C (140°F).

CAUTION: Static electricity can damage the electronic components of the server. Before beginning these procedures, be sure you are discharged of static electricity by briefly touching a grounded (earthed) metal object.

2-38 Compaq ProLiant ML350 Maintenance and Service Guide

Replacing the System Board Battery

To remove and replace a lithium battery on the system board:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the access panel. See “Access Panel” earlier in this chapter.

3. Locate the battery (1) on the system board.

4. Gently pull on the battery release lever while sliding the battery (2) out of its holder.

NOTE: If you have expansion boards installed, you may need to remove them in order to gain access to the battery.

Figure 2-34. Locating and removing the battery from the system board

Replacing the Server Feature Board Battery

To remove and replace a lithium battery on the system board:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the access panel. See “Access Panel” earlier in this chapter.

3. Locate the battery (1) on the system board.

4. Gently pull on the battery release lever while sliding the battery (2) out of its holder.

NOTE: If you have expansion boards installed, you may need to remove them in order to gain access to the battery.

Removal and Replacement Procedures 2-39

1 2

Figure 2-35. Locating and removing the battery from the Server Feature Board

Reverse steps 1 through 3 to replace the battery.

IMPORTANT: The battery should be installed with the positive polarity (+ side) positioned up.

2-40 Compaq ProLiant ML350 Maintenance and Service Guide

Power Supply

To remove the power supply:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the access panel. See “Access Panel” earlier in this chapter.

3. Disconnect the internal power supply connectors from all system devices and the system board.

4. With a Torx T-15 screwdriver, remove the four screws (1) securing the power supply to the rear of the chassis.

5. Slide the power supply (2) forward until it stops, and then lift the power supply from the chassis.

Figure 2-36. Removing the power supply

Reverse steps 1 through 5 to replace the power supply.

Feet

Removal and Replacement Procedures 2-41

To remove the feet from the chassis, one at a time:

1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the front bezel door. See “Front Bezel Door” earlier in this chapter.

3. Place the server upside down.

4. Remove the Torx T-15 screw (1) securing each foot to the chassis.

5. Pivot each foot (2), then pull it off the base (3) of the chassis.

Figure 2-37. Removing the feet from the chassis

Reverse steps 1 through 5 to replace the feet.

Chapter 3

Diagnostics and Troubleshooting

This chapter describes software and firmware diagnostic tools available for Compaq server products utilizing the Server Feature Board. The sections in this chapter are:

■ Diagnostic Tools Utility Overview

■ Default Configuration

■ Inspect Utility

■ Utilities Access

■ Power-On Self-Test (POST) Error Messages

■ Diagnostics Software

■ Array Diagnostic Utility (ADU)

■ Integrated Management Log (IML)

■ Rapid Error Recovery

■ ROMPaq Error Recovery Options

■ Compaq Insight Manager

3-2 Compaq ProLiant ML350 Maintenance and Service Guide

Diagnostic Tools Utility Overview

These tools were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware.

Table 3-1

Diagnostic Tools

Tool What it is How to run it

Compaq Diagnostics Program

Compaq Insight Manager

Compaq Survey Utility

Utility to assist testing and verifying operation of Compaq hardware. If problems are found, Diagnostics isolates failure(s) down to replaceable part, whenever possible.

A client/server application used to remotely manage Compaq hardware in a network environment. Reports hardware fault conditions (both failure and pre-failure) and collects data for reporting and graphing.

An online information gathering agent that runs on servers, gathering critical hardware and software information from various sources. A utility for servers running Microsoft Windows NT or Novell NetWare.

If a significant change occurs between data gathering intervals, previous information is marked, and the survey text file is overwritten to reflect the latest configuration and changes since last configuration. This action allows a historical record of change events for server hardware and software.

Diagnostics software is available on the Compaq SmartStart and Support Software CD. Create a Diagnostics diskette from SmartStart and Support Software CD, and run Diagnostics from diskette.

For more information, refer to the Compaq Management CD and the Compaq Insight Manager User Guide.

More information on viewing and printing the event list can be found in the “Compaq Insight Manager” section of this chapter.

Install Survey from SmartStart, the Compaq Integration Maintenance Utility, or the Compaq Management CD.

continued

Table 3-1 Diagnostic Tools

Tool What it is How to run it

continued

Diagnostics and Troubleshooting 3-3

Array Diagnostics Utility (ADU)

A Windows-based tool designed to run on all Compaq systems that support Compaq array controllers. Two main functions of ADU are to collect all possible information about the array controllers in the system and to generate a list of detected problems.

Integrated Management Log (IML)

Compaq Inspect Utility

A log of system events, such as system failures or nonfatal error conditions. View events in the IML from within:

■ Compaq Insight Manager

■ Compaq Survey Utility

■ Compaq IML Viewers

The Inspect utility provides a report detailing system information.

BIOS Setup Utility Utility to easily configure the hardware

installed in or connected to the server. Specifically, it can:

■ Configure PCI boards automatically

■ Manage installation of memory,

processor upgrades, and mass storage devices such as hard drives, tape drives, and diskette drives

■ Store configuration information in

nonvolatile memory

■ Assist in installation of an operating

system

Use the information provided in “Array Diagnostics Utility (ADU)” later in this chapter.

The IML requires Compaq operating system-dependent drivers. Refer to the Support Software CD for instructions on installing the appropriate drivers.

The Inspect utility can be run from either the main menu of the System Configuration Utility or the Compaq Diagnostics Program.

The BIOS Setup Utility is loaded during POST if the F10 key is pressed. When “F10-Setup” displays in the lower right corner of the screen, press the F10 key to initiate the utility.

3-4 Compaq ProLiant ML350 Maintenance and Service Guide

Default Configuration

When the system is first powered up, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal SmartStart and OS Installation programs.

Select the primary operating system in the BIOS Setup Utility before running or installing an OS.

Inspect Utility

The Inspect Utility provides configuration information such as the contents of the operating system startup files, the current memory configuration, the ROM version, and Integrated Management Log information. It operates with MS-DOS emulation mode of OS/2.

Running the Inspect Utility

1. Power the server down, then back up, then press F10 when the cursor appears in the upper right corner of the screen.

2. At the main menu, select Diagnostics and Utilities.

3. Press Enter.

4. Select Inspect Computer and press Enter.

NOTE: If Diagnostics is not installed on the hard drive, System Configuration prompts you to insert the Diagnostics diskette in drive A.

5. Follow the instructions.

Printing the Inspect Listing

Select Print on the Inspect screen to print a copy of the Inspect listing. Keep a copy of the listing with each server for later reference.

Utilities Access

The SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain the system, including:

■ Array Configuration Utility (ACU)

■ Erase Utility

■ Array Diagnostic Utility (ADU)

■ ROMPaq Firmware Upgrade Utilities

■ Compaq Diagnostics

CAUTION: To avoid data loss to the entire system, do not select the Erase Utility when running the SmartStart and Support Software CD.

Running Compaq Utilities

Compaq Utilities may be run from diskette or from the SmartStart and Support Software CD.

Running the Utilities from Diskette

■ Run the utilities from their individual diskettes. If you have a utility diskette newer than

the version on the SmartStart and Support Software CD, use that diskette.

Diagnostics and Troubleshooting 3-5

■ Create a diskette version of the utility from the SmartStart and Support Software CD.

To create diskette versions of the utilities from the CD:

1. Start the SmartStart and Support Software CD.

2. From the System Utilities screen, select Create Support Software Disks, and then select Next.

3. Select the diskette you would like to create from the list, and then follow the instructions on the screen.

Running the Utilities from the SmartStart and Support Software CD

IMPORTANT: Only the Array Configuration Utility (ACU) and the Array Diagnostic Utility (ADU) can be

executed from the SmartStart and Support Software CD. All other utilities must be executed from diskette.

To run these utilities directly from the SmartStart and Support Software CD:

1. Start the SmartStart and Support Software CD.

2. From the System Utilities screen, select the utility you wish to run, and then select Next.

3-6 Compaq ProLiant ML350 Maintenance and Service Guide

Power-On Self-Test (POST) Error Messages

The Power-On Self-Test (POST) is a series of diagnostic tests that runs automatically on Compaq computers when the system is powered up. POST checks firmware and assemblies to ensure that the computer system is functioning properly.

If POST finds an error in the system, an error condition is indicated by an audible or visual message. If an error code displays on the screen during POST or after resetting the system, follow the instructions in the Table 3-2. The error messages and codes listed include all codes generated by Compaq products. Your system generates only the codes that are applicable to your configuration and options.

NOTE: Many of the actions listed require you to run Diagnostics or the server setup utility appropriate to your server. Steps for running these utilities are also provided in the Compaq Servers Troubleshooting

Guide.

Diagnostics and Troubleshooting 3-7

Table 3-2

POST Error Messages

Error Code Audible Beeps Probable Source of

Problem

A Correctable Memory Error occurred prior to this power up

A Critical Error occurred prior to this power up

Beeps only 2 long No valid memory is

None A memory module

has experienced an error that, while recoverable, has generated a predictive failure warning.

None A catastrophic

system error, which caused the server to crash, has been logged.

present in the system.

Action

Run Diagnostics to identify the failed memory module, and then replace it.

Run Diagnostics. Replace failed assembly as indicated.

1. If no memory modules are present, install at least one memory module to conform to minimum hardware configuration specifications.

2. Reseat all installed memory modules.

3. If the system contains more than one memory module, remove one module, and restart the server, repeating as needed to isolate the bad memory module.

Beeps only 2 long, 2 short The power has

cycled because the temperature is too hot. The processor fan is not installed, or is not spinning.

Critical Fan Failure Detected – System Shutting Down

System Halted

None A critical fan is not

spinning.

Check fans.

1. Check fans.

2. Check fan cable connections.

continued

3-8 Compaq ProLiant ML350 Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Action

ECC Multiple Bit Error Detected in DIMM:

FATAL ROM ERROR: The System ROM is not properly programmed.

Initialization failure.

Re-seat the processor and Processor Power Module before attempting replacement

Invalid electronic serial number

No SCSI Devices Detected

Non-System disk or disk error

None A memory module

failure generated a multiple bit error that could not be corrected.

1 long, 1 short The System ROM is

not properly programmed.

None Processor was not

fully seated.

A processor internal failure occurred.

None Serial number in

BIOS is incorrect.

None No SCSI devices are

connected to the boot controller.

None No bootable disk

partition was found on the boot drive.

Run Diagnostics and replace failed memory module as indicated.

Flash the ROM or replace the physical ROM part.

1. Reseat the processor.

2. Replace the processor if the failure recurs.

Run server setup utility to program serial number.

Verify configuration. Check SCSI cable, attached drives, and SCSI IDs.

1. Remove diskette from diskette drive.

2. Check controller order in server setup utility.

3. Check boot order in server setup utility.

4. Reinstall operating system.

Parity Check 2 None A PCI device

generated a parity error 2.

(RESUME – F1 key)

None As indicated to

continue.

Remove recently added PCI adapters. Add the adapters again one at a time to determine which is generating errors. Replace the failed device.

Press F1.

continued

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Diagnostics and Troubleshooting 3-9

Action

(Run System Configuration Utility – F10 key)

Unsupported Processor Detected System Halted

101-ROM Error 1 long, 1 short System ROM

101-I/O ROM Error None Options ROM

102-System Board Failure

104-ASR-2 Timer Failure

105-Current System ROM is corrupt – now booting redundant System ROM

162-System Options Not Set

None A configuration error

occurred during POST.

1 long, 1 short Processor not

supported by current system ROM.

checksum.

None 8237 DMA

controllers, 8254 timers, and so on.

None System board failure. Run Diagnostics. Replace failed

2 long Nonbooted ROM

image is corrupted.

2 short Configuration

incorrect.

Press F10 to run server setup utility.

Check documentation for supported processors. If supported, remove the processor and update system to latest ROM, then reinstall processor.

Run Diagnostics. Replace failed assembly as indicated.

Replace the system board. Run the Compaq server setup utility.

assembly as indicated.

Flash the ROM utilizing ROMPaq. Refer to the ROMPaq Disaster Recovery section of this guide.

Run the server setup utility and correct.

163-Time & Date Not Set

164-Memory Size Error

172-Configuration Non-volatile Memory Invalid

173-Slot ID Mismatch

2 short Invalid time or date

in configuration memory.

2 short Configuration

memory incorrect.

None Nonvolatile

configuration corrupted.

None Board replaced,

configuration not updated.

Run the server setup utility and correct.

continued

3-10 Compaq ProLiant ML350 Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Action

174Configuration/Slot Mismatch Device Not Found

175Configuration/Slot Mismatch Device Found

177-Configuration Not Complete

178-Processor Configuration Invalid

180-Log Reinitialized

201-Memory Error None RAM failure

202-Memory Type Mismatch

None EISA or PCI board not

found.

None EISA or PCI board

added, configuration not updated.

None Incomplete System

Configuration detected.

None Processor type or

step does not match configuration memory.

None The IML has been

reinitialized, probably due to corruption of the log.

detected.

2 short An incompatible

memory module is installed in the system.

Run the server setup utility and correct.

Event message, no action required.

Run Diagnostics. Replace failed assembly as indicated.

Compare Compaq part numbers from installed memory modules with the manual.

If not listed, the memory modules are incompatible and should be replaced or removed.

203-Memory Address Error

207-ECC Corrected Single Bit Errors in DIMM in Memory Module Socket

None RAM failure

detected.

2 short A memory module is

malfunctioning.

Run Diagnostics. Replace failed assembly as indicated.

Run Diagnostics. Replace or remove malfunctioning memory module as indicated.

continued

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Diagnostics and Troubleshooting 3-11

Action

207-Invalid Memory Configuration – Check DIMM Installation

208-Invalid Memory Speed – Check DIMM Installation

209-Memory Detection Failure. Check Memory Installation

211-Invalid Voltage Regulator Module installed for Processor X

212-System Processor Failed/Mapped out

214-DC-DC Converter Failed

214-Memory Device Failure. Error Code:X Memory Module DIMM:Y

None Memory module

installed incorrectly.

1 long, 1 short Speed of the

memory is not compatible.

1 long, 1 short Unable to size

memory.

None Nonredundant PPM

installed in indicated processor slot.

1 short Processor in slot X

failed.

None PPM failed. Run Diagnostics. Replace failed

2 short A memory module

has failed.

Verify placement of memory modules.

Verify the speed of the memory modules installed, then check the server user documentation and replace as indicated.

Check memory module installation and if error persists, call Compaq authorized service provider.

Replace with a PPM that supports redundancy.

Run Diagnostics and replace failed processor.

assembly as indicated.

Run Diagnostics. Replace failed memory module as indicated.

214-Processor PPM Failed, Module X

215-Processor Power Module has lost Redundancy in Socket X

None Indicated PPM failed. Replace failed assembly as indicated.

None PPM (DC-DC

converter) has lost redundancy.

Run Diagnostics. Replace failed assembly as indicated.

continued

3-12 Compaq ProLiant ML350 Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Action

215Nonfunctioning Voltage Regulator Module for Processors

216-Voltage Regulator Module for Processor X no longer redundant

216-Processor PPM has lost Redundancy, Module X

218-Cache Accelerators Not Installed. System Halted

219-Tag Update Rules SRAM Failure. System Halted

219-Snoop Rules SRAM Failure. System Halted

220-cache accelerator Slot X Initialization Failed. System Halted

None PPM (DC-DC

converter) failed or lost redundancy.

None Redundancy failed in

PPM.

None Indicated PPM has

lost redundancy.

None Cache Accelerators

not installed or improperly installed.

None Catastrophic chipset

failure occurred.

None Catastrophic chipset

failure occurred.

None Cache Accelerator in

slot X improperly installed or bad.

Run Diagnostics. Replace failed assembly as indicated.

To restore redundancy, replace the PPM.

Replace failed assembly as indicated.

Check Cache Accelerator installation.

Call Compaq authorized service provider.

Check Cache Accelerator installation and if properly installed, replace.

221-Power Fault On Processor Bus X

301-Keyboard Error

None A PPM on indicated

bus is in a failed state.

None Keyboard failure

occurred.

Run Diagnostics. Replace failed assembly as indicated.

Power down the computer, then reconnect the keyboard.

continued

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Diagnostics and Troubleshooting 3-13

Action

301-Keyboard Error or Test Fixture Installed

ZZ-301-Keyboard Error

303-Keyboard Controller Error

304-Keyboard or System Unit Error

40X-Parallel Port X Address Assignment Conflict.

None Keyboard failure

occurred.

None Keyboard failure

occurred. (ZZ represents the Keyboard Scan Code.)

None System board,

keyboard, or mouse controller failure occurred.

None Keyboard, keyboard

cable, or system board failure.

2 short Both external and

internal ports are assigned to Parallel Port X.

Replace the keyboard.

1. A key is stuck. Try to free it.

2. Replace the keyboard.

1. Run Diagnostics.

2. Replace failed assembly as indicated.

1. Make sure the keyboard is attached.

2. Run Diagnostics.

3. Replace the indicated part.

Run the server setup utility and correct.

continued

3-14 Compaq ProLiant ML350 Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Action

404-Parallel Port Address Conflict Detected

A hardware conflict in your system is keeping some system components from working correctly. If you have recently added new hardware remove it to see if it is the cause of the conflict. Alternatively, use Computer Setup or your operating system to ensure that no conflicts exist.

601-Diskette Controller Error

2 short Hardware conflict in

your system is preventing the parallel port from working correctly.

None Diskette controller

circuitry failure occurred.

1. If you have recently added new hardware, remove it to see if the hardware is the cause of the conflict.

2. Run your server configuration utility to reassign resources for the parallel port and manually resolve the resource conflict.

3. Run Diagnostics to resolve the issue.

1. Make sure the diskette drive cables are attached.

2. Replace the diskette drive and/or cable.

3. Replace failed assembly as indicated.

602-Diskette Boot Record Error

605-Diskette Drive Type Error

None Boot sector on the

boot disk is corrupt.

2 short Mismatch in drive

type occurred.

1. Remove diskette from the diskette drive.

2. Replace diskette in drive.

3. Reformat diskette.

Run the server setup utility to set diskette drive type correctly.

continued

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Diagnostics and Troubleshooting 3-15

Action

611-Primary Floppy Port Address Assignment Conflict

800-Server Feature Board must be installed in slot 1 for proper operation

801-Server Feature Board is not properly cabled to the system. Verify that the server management information cable from the system board to the Server Feature Board in slot 1 is intact and fully seated at both ends

2 short Hardware conflict in

your system is preventing the diskette drive from operating properly.

None System has detected

the absence of the Server Feature Board.

Server Feature Board is not installed in the proper slot.

Server Feature Board does not match this system.

None System has detected

that the server management information cable is not properly installed.

1. Run your server setup utility to configure the diskette drive port address and manually resolve the conflict.

2. Run Diagnostics and replace failed assembly as indicated.

1. Install the Server Feature Board in PCI slot 1.

2. Reseat the Server Feature Board.

3. Verify that the Server Feature Board is from this system.

1. Make sure a server management information cable is installed in the system.

2. Inspect the server management information cable for signs of damage.

3. Reseat the server management information cable on the system board and on the Server Feature Board.

continued

3-16 Compaq ProLiant ML350 Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Action

802-Processor X is missing or terminator board is not present. System Halted.

803-Processor speeds must match for system operation. System Halted

804-100MHz memory is incompatible. System Halted

None System detected that

the indicated processor slot is empty.

None Two processors with

different speed ratings are installed in the system.

All installed processors must have the same speed rating for safe operation.

None A memory module

other than 133-MHz ECC SDRAM DIMM has been detected.

1. Verify that a processor or processor terminator board is installed in each processor slot.

2. Reseat the processor or processor terminator board in each processor slot.

3. Verify that each processor has a corresponding PPM installed.

4. Try replacing each processor with a processor terminator board to detect a failed processor or PPM.

1. Replace one of the processors with a processor terminator card.

2. Replace one of the processors with an alternate processor rated for the same operating speed as the installed processor.

1. Reseat all memory modules in the system.

2. Remove incompatible memory modules.

3. Sequentially try each memory module in DIMM slot 1 to identify the incompatible memory module.

continued

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Diagnostics and Troubleshooting 3-17

Action

805-The bootstrap processor is not the lowest stepping processor in the system. This is unsupported configuration. Swap the position of the processors on the system board to correct this issue.

806-NVRAM has been reset

Please power off the system and restore SW1.2 to the default position. Run BIOS Setup to set default values.

System Halted.

None System has detected

that the processors in the system are not the same stepping and that the processor in processor slot 1 has a lower stepping than the processor in processor slot 2. The processor in processor slot 2 must have the same or lower stepping than the processor in processor slot 1. (Processor stepping is a designation that reflects the processor generation.)

None System configuration

switch (SW1), position 2 has been turned On and the system configuration data has been cleared from CMOS. This switch must be returned to the default Off position for normal operation and the ability to save configuration setup data.

The system must be reconfigured.

1. Remove the processor from processor slot 1.

2. Remove the processor from processor slot 2.

3. Install the processor from processor slot 1 into processor slot 2.

4. Install the remaining processor in the available processor slot.

1. Remove power from the system.

2. Locate the system configuration switch (SW1). See Chapter 4 for instructions.

3. Return SW1.2 to the Off position.

4. Restart the system.

5. Press F10 to run the server setup utility and configure the system.

6. Select the primary operating system.

7. Set the date and time.

8. Complete additional configuration as needed.

continued

3-18 Compaq ProLiant ML350 Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Action

807-The Setup password is cleared. Please power off and restore the clear password switch (SW1.1)

1151-Com Port 1 Address Assignment Conflict.

1151-Serial Port A Address Conflict Detected

1152-Com Port 2, 3, or 4 Address Assignment Conflict.

None System board

configuration switch SW1.1 has been turned on and the system configuration password has been cleared. SW1.1 must be returned to the default Off position for normal operation and the ability to set a password with the server setup utility.

2 short Both external and

internal serial ports are assigned to COM1.

2 short Hardware conflict is

preventing the normal operation of a serial port.

2 short Both external and

internal serial ports are assigned to COM2, COM3, or COM4.

1. Remove power from the system.

2. Locate the system board

3. Return SW1.1 to the Off position.

4. Restart the system.

5. Press F10 and use the server

Run the server setup utility and correct.

Run the server setup utility to reassign the serial port address and manually resolve the conflict.

Run the server setup utility and correct.

configuration switch.

setup utility to set a new password.

1152-Serial Port B Address Conflict Detected

1155-Serial Port Address Conflict Detected

1610-Temperature violation detected. Waiting for system to cool

2 short Hardware conflict is

preventing the normal operation of a serial port.

2 short Hardware conflict is

preventing the normal operation of a serial port.

2 short Ambient system

temperature too hot.

Run the server setup utility to reassign the serial port address and manually resolve the conflict.

Check fan and system environment.

continued

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Diagnostics and Troubleshooting 3-19

Action

1611-CPU Fan failure detected

1611-CPU Fan not present

1611-CPU Fan (Fan X) failure detected.

1611-Fan failure detected.

1611-I/O Fan failure detected

1611-I/O Fan not present

1611-I/O Fan (Fan X) failure detected.

None Required fan not

spinning.

None Required fan not

installed.

2 short CPU fan has failed. Replace the failed CPU fan.

2 short Required fan not

installed or spinning.

None Required fan not

spinning.

None Required fan not

installed.

2 short I/O fan has failed. Replace the failed I/O fan.

1. Check fans.

2. Reseat fan cable.

3. Replace fan.

1. Check fans.

2. Reseat fan cable.

3. Install missing fan.

Check fans.

1. Check fans.

2. Reseat fan cable.

3. Replace fan.

1. Check fans.

2. Reseat fan cable.

3. Install missing fan.

1611-System Fan failure detected

1611-System Fan not present

1612-Primary power supply failure.

None Required fan not

spinning.

None Required fan not

installed.

2 short Primary power supply

has failed.

1. Check fans.

2. Reseat fan cable.

3. Replace fan.

1. Check fans.

2. Reseat fan cable.

3. Install missing fan.

Replace power supply as soon as possible.

continued

3-20 Compaq ProLiant ML350 Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Action

1613-Low System Battery.

1615-Power supply configuration error

1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X.

1617-Fan controller not responding. System halted.

1617-I/O Fan controller not responding. System halted.

None Real-time clock

system battery is running low on power.

None Your configuration

requires an additional power supply. A moving bar indicates that the system is waiting for another power supply to be installed.

None Power supply has

failed.

2 short Fan controller failure

detected.

2 short I/O fan controller

failure detected.

Replace battery (or add external battery) as soon as possible.

Install the additional power supply.

Reseat power supply firmly.

-Or-

Replace power supply as soon as possible.

Check and replace failed controller assembly.

1617-CPU Fan controller not responding. System halted.

1618-PCI slots powered down. Check PCI Hot-Plug enabler connectors.

2 short CPU fan controller

failure detected.

None PCI Hot Plug enabler

is missing or failed.

Check and replace failed controller assembly.

Check and replace missing or failed assembly.

continued

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Diagnostics and Troubleshooting 3-21

Action

1620-Locked SCSI Bus Detected. Verify SCSI bus cabling. System halted.

1621-Current SCSI bus cable configuration is not recommended

1622-Internal SCSI Jumper Board Not Installed.

1701-SCSI Controller Failure

None SCSI bus failure

detected.

None Improper SCSI bus

cabling detected.

None System has detected

that the array enabler board is not installed.

None Embedded SCSI

controller has failed or an attached device is preventing normal operation.

Ensure that the integrated SCSI controller has SCSI termination attached.

Check documentation for proper SCSI bus cabling.

Install the array enabler board.

1. Check SCSI cables and verify they

2. Verify SCSI IDs are assigned

3. Remove SCSI cables from the

4. Run Diagnostics.

5. Remove individual SCSI devices

6. Replace failed assembly.

are fully seated.

correctly at each SCSI device.

controller and observe if the failure still occurs. If necessary, replace the cables.

from the cable to identify a suspect device.

1702-SCSI Cable Error Detected

None SCSI cable has

failed.

1. Reseat the SCSI cable on the controller and all attached devices.

2. Check the SCSI cable at all connectors for bent pins.

3. Replace SCSI cable.

continued

3-22 Compaq ProLiant ML350 Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Action

1720-Slot X Drive Array – S.M.A.R.T. Hard Drive(s) Detect Imminent Failure SCSI: Port Y: SCSI ID Z.

1721-Slot X Drive Array – Drive parameter tracking predicts imminent failure. The following devices should be replaced when conditions permit. Do not replace drive unless all other drives in the array are on-line! Back up data before replacing drive(s) if using RAID 0.

None Hard drive predictive

failure condition detected.

None Monitor and

Performance threshold exceeded condition.

The indicated drive has reported a SMART predictive failure condition. It may fail at some time in the future. If this drive is part of a non-fault-tolerant configuration, back up all data before replacing the drive and restore all data afterward. If this drive is part of a fault-tolerant configuration, do not replace this drive unless all other drives in the array are online. Press F1 to resume.

Replace the drive when it is reasonable for you to do so. The drive has not failed, but Compaq recommends you replace the drive.

1721- SMART SCSI Hard Drive detects imminent failure

None Indicated drive has

reported a SMART predictive-failure condition and may fail at some time in the future.

If this drive is part of a non-fault-tolerant configuration, back up all data before replacing the drive, and restore all data afterward.

-Or-

If this drive is part of a fault-tolerant configuration, do not replace this drive unless all other drives in the array are online.

Press F1 to resume.

continued

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Diagnostics and Troubleshooting 3-23

Action

1724-Slot X Drive Array – Physical Drive Position Change(s) Detected – Logical drive configuration has automatically been updated.

RESUME = F1 KEY

1726-Slot X Drive Array – Array Accelerator Memory Size Change Detected. – Array Accelerator configuration has automatically been updated.

1727-Slot X Drive Array – New Logical Drive(s) Attachment Detected. If more than 32 logical drives, this message will be followed by: “Auto-configuration failed: Too many logical drives.”

None Drive change

detected.

None Configuration

updated.

None Additional drives

detected.

The logical drive configuration has been updated automatically following physical drive position changes. Press F1 to resume.

The array accelerator configuration has been updated automatically due to replacement of the array accelerator (or controller), with one having different cache memory size. Press F1 to resume.

The controller has detected an additional array of drives that was attached when the power was off. The logical drive configuration information has been updated to add the new logical drives. The maximum number of logical drives supported is 32. Additional logical drives will not be added to the configuration. Press F1 to resume.

continued

3-24 Compaq ProLiant ML350 Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Action

1729-Slot 1 Drive Array – Disk Consistency Initialization in Progress – RAID 4/5 performance may be lower until Auto Reliability Monitoring has completed Automatic Background Parity Consistency Initialization.

1730-Fixed Disk 0 does not support DMA Mode.

1731-Fixed Disk 1 does not support DMA Mode.

1740-Fixed Disk 0 failed Set Block Mode command

1741-Fixed Disk 1 failed Set Block Mode command

None Initial RAID

configuration in progress.

None Hard drive error

detected.

None Hard drive error

detected.

None Hard drive error

detected.

None Hard drive error

detected.

This message is normal following the initial configuration of RAID 4 or RAID 5 logical drives. Performance of the controller improves after the parity data has been initialized by ARM (an automatic process that runs in the background on the controller).

Run the server setup utility and correct.

1750-Fixed Disk 0 failed Identify command

1751-Fixed Disk 1 failed Identify command

None Hard drive error

detected.

None Hard drive error

detected.

Run the server setup utility and correct.

continued

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Diagnostics and Troubleshooting 3-25

Action

1752-Slot X Drive Array – This controller is not supported in systems with more

None The array controller

cannot access physical system memory above the

3-GB address range. than 3 GB of memory. The array controller will be disabled. (RESUME = F1 KEY)

1760-Fixed Disk 0 does not support

None Hard drive error

detected. Block Mode

1761-Fixed Disk 1 does not support

None Hard drive error

detected. Block Mode

1764-Slot X Drive Array – Capacity Expansion Process is temporarily disabled (followed by one of the following):

Expansion will resume when Array Accelerator has been reattached.

Expansion will resume when Array Accelerator has been replaced.

Expansion will resume when Array Accelerator RAM allocation is successful.

Expansion will resume when Array Accelerator battery reaches full charge.

Expansion will resume when automatic data recovery has been completed.

Remove the array controller and replace with a version that addresses memory in the required range.

Run the server setup utility and correct.

Reattach or replace array accelerator, wait until the array accelerator batteries have charged, or for Automatic Data Recovery to complete, as indicated.

1765-Slot X Drive Array Option ROM Appears to Conflict With an ISA Card. ISA cards with 16-bit memory cannot be configured in memory range C0000 to DFFFF along with the SMART-2/E 8-bit Option ROM due to EISA bus limitations.

Please remove or reconfigure the ISA card.

1766-Slot X Drive Array requires System ROM Upgrade. Run Systems ROMPaq Utility.

■ Remove or reconfigure conflicting

ISA cards.

■ Disable “shared memory” on any

ISA network cards that may be installed.

Run the latest System ROMPaq Utility to upgrade the system ROM as indicated.

continued

3-26 Compaq ProLiant ML350 Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Action

1767-Slot X Drive Array Option ROM is Not Programmed Correctly or may Conflict with the Memory Address Range of an ISA Card. Check the Memory Address Configuration of installed ISA Card(s) or run Options ROMPaq Utility to attempt SMART-2/E Option ROM Reprogramming.

1768-Slot X Drive Array – Resuming logical drive expansion process

1769-Slot X Drive Array – Drive(s) disabled due to failure during expand. Select F1 to continue with logical drives disabled. Select F2 to accept data loss and to re-enable logical drives.

1770-Slot X Drive Array – Critical Drive Firmware Problem Detected – Please upgrade firmware on the following drive(s) using Options ROMPaq (available from www.compaq.com): SCSI Port Y SCSI ID Z

(RESUME = F1 OR F2 KEY)

None SMART-2 Controller

error detected.

None SMART-2 Controller

error detected.

None Firmware update

need indicated.

Remove or reconfigure conflicting ISA cards, especially any cards that are not recognized by the server setup utility. Try reprogramming the SMART-2/E Controller ROM using the latest Options ROMPaq Utility (version 2.29 or higher).

No action required. This message displays whenever a controller reset or power cycle occurs while array expansion is in progress.

Data has been lost while expanding the array; therefore, the drives have been temporarily disabled. Press F2 to accept the data loss and re-enable the logical drives. Restore data from backup.

The indicated drives are running firmware that is known to cause intermittent problems. Use the Options ROMPaq Utility to upgrade firmware on all drives to the latest revision.

Acquire from the Compaq website:

http://www.compaq.com/support

continued

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Diagnostics and Troubleshooting 3-27

Action

1771-Primary Disk Port Address Assignment Conflict

1772-Secondary Disk Port Address Assignment Conflict

1773-Primary Fixed Disk Port Assignment Conflict

1774-Slot X Drive Array – Obsolete data found in Array Accelerator. Select F1 to discard contents of Array Accelerator. Select F2 to write contents of Array Accelerator to drives.

None Internal and external

hard drive controllers

are both assigned to

the primary address.

None Address Assignment

Conflict. Internal and

external hard drive

controllers are both

assigned to the

secondary address.

None Hard drive error

detected.

None SMART-2 Controller

error detected.

Run the server setup utility and correct.

Data found in array accelerator is older than data found on drives. Press F1 to discard the older data in the array accelerator and retain the newer data on the drives.

continued

3-28 Compaq ProLiant ML350 Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Action

1775-Slot X Drive Array – ProLiant Storage System Not Responding SCSI Port Y: Check storage system power switch and cables. Turn the system power off while checking the ProLiant power and cable connections, then turn the system power back on to retry.

1776-Slot X Drive Array – SCSI Bus Termination Error – Internal and external drives cannot both be secured to the same SCSI port.

SCSI port Y: Check cables

RESUME = F1 Key

None Storage system

problem detected.

None External and internal

connectors of the

specified SCSI ports

are both attached to

drives. The indicated

SCSI bus is disabled

until this problem is

resolved.

Power down the system. Check external ProLiant power switch—external drives must all be powered up before or at the same time as the main system. Check cables. If retry does not help, try replacing the cable, firmware, backplane, or the Smart Array Controller.

The SCSI bus is not properly terminated when internal and external drives are attached concurrently to the same SCSI bus.

1. Power down the server.

2. Verify cabling to the specified port.

3. Reconfigure drives as indicated.

continued

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Diagnostics and Troubleshooting 3-29

Action

1777-Slot X Drive Array – ProLiant Drive Storage Enclosure Problem Detected (followed by one or more of the following):

SCSI Port Y: Cooling Fan Malfunction Detected

SCSI Port Y: Overheated Condition Detected

SCSI Port Y: Side-Panel must be Closed to Prevent Overheating

SCSI Port Y: Redundant Power Supply Malfunction Detected

SCSI Port Y: Wide SCSI Transfer Failed

SCSI Port Y: Interrupt Signal Inoperative

(RESUME = F1 KEY)

None Temperature violation

detected.

■ Check cooling fan operation by

placing hand over fan. Verify internal plenum cooling fan in tower servers or storage systems is operational. If fan is not operating, check for obstructions and verify all internal connections. Replace unit side panel if removed.

■ If the ProLiant Storage System

power LED is amber instead of green, this indicates a redundant power supply failure.

■ Check SCSI cables. If the message

indicates to check SCSI cables, verify your cabling against the diagrams in your Compaq Smart Array Controller user guide. If the routing is correct, replace cables on the specified port until the POST message is eliminated.

continued

3-30 Compaq ProLiant ML350 Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Action

1778-Drive Array resuming Automatic Data Recovery process

1779-Slot X Drive Array – Replacement drive(s) detected OR previously failed drive(s) now operational:

Port Y: SCSI ID Z:

Restore data from backup if replacement drive X has been installed.

1780-Disk 0 Failure

1781-Disk 1 Failure

None This message

displays whenever a

controller reset or

power cycle occurs

while Automatic Data

Recovery is in

progress.

None Intermittent drive

failure and/or possible

loss of data detected.

None Hard drive/format

error detected.

None Hard drive/format

error detected.

No action necessary.

If this message displays and drive X has not been replaced, this indicates an intermittent drive failure. This message also displays immediately following drive replacement whenever data must be restored from backup.

Run Diagnostics. Replace failed assembly as indicated.

continued

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Diagnostics and Troubleshooting 3-31

Action

1782-Disk Controller Failure

1783-Slot X Drive Array Controller Failure.

1784-Slot X Drive Array Drive Failure. The following SCSI drive(s) should be replaced: SCSI Port Y: SCSI ID Z:

None Hard disk drive

circuitry error

detected.

None ROM installation

problem or array

accelerator board

problem detected.

None Defective drive and/or

cables detected.

Run Diagnostics. Replace failed assembly as indicated.

If this message displays immediately following a ROM installation, the ROM is defective or not installed properly. Check to see if the array accelerator board is secured properly. Check that the array controller is firmly inserted in its slot. Try upgrading the System ROM. Otherwise, replace the Smart Array Controller.

Check for loose cables. Replace defective drive X and/or cable(s).

continued

3-32 Compaq ProLiant ML350 Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source

continued

of Problem

Action

1785-Slot X Drive Array not Configured (followed by one of the following):

Run Compaq Array Configuration Utility (ACU)

No drives detected Power down the system and check SCSI

Drive positions appear to have changed – Run Drive Array Advanced Diagnostics if previous positions are unknown. Then turn system power OFF and move drives to their original positions.

Configuration information indicates drive positions beyond the capability of this controller. This may be due to drive movement from a controller that supports more drives than the current controller.

Configuration information indicates drives were configured on a controller with a newer firmware version.

(RESUME = F1 KEY)

None Drive array

configuration not detected.

Run the Array Configuration Utility (ACU).

Run Array Diagnostic Utility if previous

To avoid data loss, power down the

To avoid data loss, reattach drives to the

cable connections to make sure drives are attached properly.

positions are unknown. Then power down the system and move drives to their original positions.

system and reattach drives to the original controller.

original controller or upgrade the controller firmware to the version on the original controller using the Option ROMPaq Utility.

Select F1 to resume.

continued

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Diagnostics and Troubleshooting 3-33

Action

1786-Slot 1 Drive Array Recovery Needed. The following SCSI drive(s) need Automatic Data Recovery: SCSI Port 1: SCSI ID 0

Select F1 to continue with recovery of data to drive. Select F2 to continue without recovery of data to drive.

-Or-

Slot 1 Drive Array Recovery Needed. Automatic Data Recovery Previously Aborted! The following SCSI drive(s) need Automatic Data Recovery: SCSI Port 1: SCSI ID 0

Select F1 to retry Automatic Data Recovery to drive. Select F2 to continue without starting Automatic Data Recovery data to drive data to drive.

None System in Interim

Data Recovery mode.

Data has not yet been

recovered.

Press F1 to allow Automatic Data Recovery to begin. Data is automatically restored to drive X once the drive has been replaced or seems to be working.

-Or-

1. Press F2 for the system to continue to operate in the Interim Data Recovery mode.

The “previously aborted” version of the 1786 POST message displays if the previous rebuild attempt was aborted for any reason.

2. Run Array Diagnostic Utility (ADU) for more information.

If the replacement drive was failed, try using another replacement drive.

-Or-

If rebuild was aborted due to a read error from another physical drive in the array, back up all readable data on the array, run Diagnostics Surface Analysis, and then restore your data.

continued

3-34 Compaq ProLiant ML350 Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source

continued

of Problem

Action

1787-Drive Array Operating in Interim Recovery Mode.

Physical drive replacement needed: Drive X

*** 1788-Slot X Drive Array Reports Incorrect Drive Replacement. The following SCSI drive(s) should have been replaced: SCSI Port Y: SCSI ID Z

The following SCSI drive(s) were incorrectly replaced: SCSI Port y: SCSI ID z.

Select F1 to continue – drive array will remain disabled.

Select F2 to reset configuration – all data will be lost.

None Hard drive X failed

or cable is loose or defective. Following a system restart, this message reminds you that drive X is defective and fault tolerance is being used.

None Drives are not

installed in their original positions, so the drives have been disabled. See note below.

1. Check for loose cables.

2. Replace defective cables.

3. Replace drive X as soon as possible.

1. Reinstall the drives correctly, as indicated.

2. Press F1 to restart the computer with the drive array disabled.

-Or-

Press F2 to use the drives as configured and lose all the data on them.

*** The 1788 error message might also be displayed inadvertently due to a bad power cable connection to the drive, noise on the data cable, or a defective SCSI cable. If this message was due to a bad power cable connection, but not incorrect drive replacement, repair the connection and press F2. If the message is not eliminated by pressing F2, run Array Diagnostic Utility (ADU) to resolve.

-Or-

If this message was not due to a bad power cable connection, and no drive replacement took place, this could indicate noise on the data cable. Check cable for proper routing.

-Or-

If this message is due to a defective SCSI cable, replace the cable.

continued

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Diagnostics and Troubleshooting 3-35

Action

1789-Slot X Drive Array SCSI Drive(s) Not Responding. Check cables or replace the following SCSI drives: SCSI Port Y: SCSI ID Z

Select F1 to continue – drive array will remain disabled.

Select F2 to failed drives that are not responding – Interim Recovery Mode will be enabled if configured for fault tolerance.

1790-Disk 0 Configuration Error

1791-Disk 1 Error None Hard drive error or

None Cable or hard drive

failure occurred.

None Hard drive error or

wrong drive type detected.

1. Check the cable connections.

2. If cables are connected, replace the drive.

3. If you do not want to replace the drives now, press F2

Run the server setup utility and Diagnostics and correct. Replace failed assembly as indicated.

1792-Drive Array Reports Valid Data Found in Array Accelerator.

Data will automatically be written to drive array.

None Indicates that while

the system was in use, power was interrupted while data was in the array accelerator memory. Power was then restored within 8 to 10 days, and the data in the array accelerator was flushed to the drive array.

No action necessary; no data has been lost. Perform orderly system shutdowns to avoid data remaining in the array accelerator.

continued

3-36 Compaq ProLiant ML350 Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Action

1792-Secondary Disk Controller Failure

1793-Secondary Controller or Disk Failure

1793-Drive Array – Array Accelerator Battery Depleted – Data Lost.

(Error message 1794 also displays.)

1794-Drive Array – Array Accelerator Battery Charge Low.

Array Accelerator is temporarily disabled.

Array Accelerator will be re-enabled when battery reaches full charge.

None Part of the IDE drive

electronics has failed.

None The IDE controller or

an attached drive has failed.

None Indicates that while

the system was in use, power was interrupted while data was in the array accelerator memory.

Array accelerator batteries failed. Data in array accelerator has been lost.

None Warning that the

battery charge is below 75%. Posted writes are disabled.

Run Diagnostics and replace failed assembly as indicated.

Power was not restored within 8 to 10 days. Perform orderly system shutdowns to avoid data remaining in the array accelerator.

Replace the array accelerator board if batteries do not recharge within 36 power-on hours.

1795-Drive Array – Array Accelerator Configuration Error.

Data does not correspond to this drive array. Array Accelerator is temporarily disabled.

None Indicates that while

the system was in use, power was interrupted while data was in the array accelerator memory.

Data stored in the array accelerator does not correspond to this drive array.

Match the array accelerator to the correct drive array, or run the server setup utility to clear the data in the array accelerator.

continued

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Diagnostics and Troubleshooting 3-37

Action

1796-Drive Array – Array Accelerator Not Responding.

Array Accelerator is temporarily disabled.

1797-Drive Array – Array Accelerator Read Error Occurred.

Data in Array Accelerator has been lost.

Array Accelerator is disabled.

1798-Drive Array – Array Accelerator Write Error Occurred.

Array Accelerator is disabled.

1799-Drive Array – Drive(s) Disabled due to Array Accelerator Data Loss.

Select “F1” to continue with logical drives disabled.

Select “F2” to accept data loss and to re-enable logical drives.

None Array accelerator is

defective or has been removed.

None Hard parity error

detected while reading data from posted-writes memory.

None Hard parity error

detected while writing data to posted-writes memory.

None Volume failed due to

loss of data in posted-writes memory.

1. Check that the array accelerator is properly seated.

2. Run the server setup utility to reconfigure the Compaq IDA-2 without the array accelerator.

Enable array accelerator.

Press F1 to continue with logical drives disabled or F2 to accept data loss and re-enable logical drives.

continued

3-38 Compaq ProLiant ML350 Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of

continued

Problem

Action

1800-Temperature Alert

None System has

exceeded allowable temperature thresholds.

1. Power down the system and allow

2. Check fans for proper airflow and

3. Check fans for proper operation.

4. Analyze ambient temperature in

5. Adjust as needed before restarting

it to cool.

obstructions.

which the server is currently operating, and compare to user documentation recommendations.

the server.

Diagnostics Software

The Test Error Codes tables include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action. Each system generates only those codes that apply to its configuration and options.

When you run Diagnostics and Utilities from the System Configuration Utility main menu, the utility prompts you to test, inspect, upgrade, and diagnose the server.

Diagnostics and Utilities are located on the SmartStart and Support Software CD and must be accessed when a system configuration error is detected during the Power-On Self-Test (POST). Create a Diagnostics diskette from the SmartStart and Support Software CD and run Diagnostics from diskette. See procedure in the “Running Compaq Utilities” section earlier in this chapter.

The following options are available from the Diagnostics and Utilities menu:

■ Test Computer

■ INSPECT Computer

■ Upgrade Firmware

■ Remote Utilities

■ Diagnose Drive Array

Diagnostics and Troubleshooting 3-39

Diagnostic error codes are generated when the Diagnostics software recognizes a problem. These error codes help identify possible defective subassemblies.

Steps for Diagnostics

In each case, the Recommended Action column lists the steps necessary to correct the problem. After completing each step, run the Diagnostics utility to verify that the error condition has been corrected. If the error code redisplays:

1. Perform the next step listed in the table.

2. Run the Diagnostics program again.

3. Follow this procedure until the Diagnostics program no longer detects an error condition.

3-40 Compaq ProLiant ML350 Maintenance and Service Guide

100 – 199, Primary Processor Test Error Codes

The 100 series of diagnostic error codes identifies failures with processor and system board functions.

Table 3-3

Primary Processor Test Error Codes

Error Code Description Recommended Action

101-xx CPU test failed. 1. Replace the failed processor and retest.

103-xx DMA page registers test failed.

104-xx Interrupt controller master test

failed.

105-xx Port 61 error.

106-xx Keyboard controller self-test

failed.

107-xx CMOS RAM test failed.

108-xx CMOS interrupt test failed.

109-xx CMOS clock load data test failed.

110-xx Programmable timer load data test

failed.

2. Replace the system board and retest.

Replace the system board and retest.

1. Replace the battery/clock module and retest.

2. Replace the system board and retest.

Replace the system board and retest.

111-xx Refresh detect test failed.

112-xx Speed test slow mode out of

range.

113-xx Protected mode test failed

114-xx Speaker test failed. 1. Verify the speaker connection and retest.

2. Replace the system board and retest.

116-xx Cache test failed. Replace the processor and retest.

122-xx Multiprocessor dispatch test

failed.

123-xx Interprocessor communication test

failed.

199-xx Installed devices test failed. 1. Check the system configuration and retest.

1. Check the system configuration and retest.

2. Replace the processor board and retest.

3. Replace the system board and retest.

2. Verify cable connections and retest.

3. Check switch and/or jumper settings and retest.

4. Run the Configuration Utility and retest.

5. Replace the processor board and retest.

6. Replace the system board and retest.

200 – 299, Memory Test Error Codes

The 200 series of diagnostic error codes identifies failures with the memory subsystem.

Error Code Description Recommended Action

200-xx Invalid memory configuration. Reinsert memory modules in correct location and retest.

201-xx Memory machine ID test failed.

202-xx Memory system ROM checksum

failed.

Diagnostics and Troubleshooting 3-41

Table 3-4

Memory Test Error Codes

1. Replace the system ROM and retest.

2. Replace the system board and retest.

203-xx Memory write/read test failed.

204-xx Memory address test failed.

205-xx Walking I/O test failed.

206-xx Increment pattern test failed.

207-xx Invalid memory configuration—

check DIMM installation. DIMMs installed have 8K refresh.

208-xx Invalid memory speed detected—

check DIMM installation. Slow DIMMs may cause data loss.

210-xx Random pattern test failed. 1. Replace the memory module and retest.

1. Replace the memory module and retest.

2. Replace the system board and retest.

Replace DIMMs.

Replace DIMMs with timing greater than 60 ns.

2. Replace the processor board and retest.

3-42 Compaq ProLiant ML350 Maintenance and Service Guide

300 – 399, Keyboard Test Error Codes

The 300 series of diagnostic error codes identifies failures with keyboard and system board functions.

Table 3-5

Keyboard Test Error Codes

Error Code Description Recommended Action

301-xx Keyboard short test, 8042 self-test

failed.

302-xx Keyboard long test failed.

303-xx Keyboard LED test, 8042 self-test

failed.

304-xx Keyboard typematic test failed.

400 – 499, Parallel Printer Test Error Codes

The 400 series of diagnostic error codes identifies failures with the parallel printer interface or system board functions.

Parallel Printer Test Error Codes

Error Code Description Recommended Action

401-xx Printer failed or not connected.

402-xx Printer data register failed.

403-xx Printer pattern test failed.

498-xx Printer failed or not connected.

1. Check the keyboard connection. If disconnected, power down the computer, connect the keyboard, power up the server, and retest.

2. Replace the keyboard and retest.

3. Replace the system board and retest.

Table 3-6

1. Connect the printer and retest.

2. Check the power to the printer and retest.

3. Install the loopback connector and retest.

4. Check the switch on the serial/parallel interface board (if applicable) and retest.

5. Replace the serial/parallel interface board (if applicable) and retest.

6. Replace the system board and retest.

500 – 599, Video Display Unit Test Error Codes

The 500 series of diagnostic error codes identifies failures with video or system board functions.

Table 3-7

Video Display Unit Test Error Codes

Error Code Description Recommended Action

Diagnostics and Troubleshooting 3-43

501-xx Video controller test failed.

502-xx Video memory test failed.

503-xx Video attribute test failed.

504-xx Video character set test failed.

505-xx Video 80x25-mode 9x14 character

cell test failed.

506-xx Video 80x25-mode 8x8 character

cell test failed.

507-xx Video 40x25-mode test failed.

508-xx Video 320x200-mode color set 0

test failed.

509-xx Video 320x200-mode color set 1

test failed.

510-xx Video 640x200-mode test failed.

511-xx Video screen memory page test

failed.

512-xx Video gray scale test failed.

514-xx Video white screen test failed.

516-xx Video noise pattern test failed.

1. Replace the monitor and retest.

2. Replace the Server Feature Board and retest.

3. Replace the system board and retest.

3-44 Compaq ProLiant ML350 Maintenance and Service Guide

600 – 699, Diskette Drive Test Error Codes

The 600 series of diagnostic error codes identifies failures with diskette, diskette drive, or system board functions.

Table 3-8

Diskette Drive Test Error Codes

Error Code Description Recommended Action

600-xx Diskette ID drive types test failed.

601-xx Diskette format failed.

602-xx Diskette read test failed.

603-xx Diskette write/read/compute test

failed.

604-xx Diskette random seek test failed.

605-xx Diskette ID media failed.

606-xx Diskette speed test failed.

607-xx Diskette wrap test failed.

608-xx Diskette write protect test failed.

609-xx Diskette reset controller test

failed.

610-xx Diskette change line test failed.

694-xx Pin 34 is not cut on 360-KB

diskette drive.

697-xx Diskette type error.

698-xx Diskette drive speed not within

limits.

699-xx Diskette drive/media ID error. 1. Replace the media and retest.

1. Replace the diskette and retest.

2. Check and/or replace the diskette power and signal cables and retest.

3. Replace the diskette drive and retest.

4. Replace the system board and retest.

2. Run the BIOS Setup Utility and retest.

800 – 899, Video Board Test Error Codes

The 800 series of diagnostic error codes identifies failures with video boards or system board functions.

Video Board Test Error Codes

Error Code Description Recommended Action

Diagnostics and Troubleshooting 3-45

Table 3-9

802-xx Video memory test failed.

824-xx Video text mode test failed.

1100 – 1199, Serial Test Error Codes

The 1100 series of diagnostic error codes identifies failures with serial/parallel interface board or system board functions.

Error Code Description Recommended Action

1101-xx Serial port test failed.

1109-xx Clock register test failed.

1. Replace monitor and retest.

2. Replace the Advanced VGA board and retest.

3. Replace the system board and retest.

Table 3-10

Serial Test Error Codes

1. Check the switch settings on the serial/parallel interface board (if applicable) and retest.

2. Replace the serial/parallel interface board (if applicable) and retest.

3. Replace the system board and retest.

HP ProLiant ML350 Maintenance and Service Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Notice

Contents

Symbols in Text

About This Guide

Compaq Technician Notes

Where to Go for Additional Help

Integrated Management Log

Telephone Numbers

Mechanical Parts Exploded View

Mechanical Spare Parts List

System Components Exploded View

System Components Spare Parts List

Electrostatic Discharge Information

Symbols on Equipment

Preparation Procedures

Rack Warnings

Server Warnings and Precautions

Front Bezel Door

Access Panel

Removable Media Blank

Cable Routing Diagrams

System Fan Module

Drive Bay Configuration

Removable Media Devices and Mass Storage Devices

Expansion Slots

Expansion Board (Server Feature Board)

Memory

Memory Module

Memory Combinations

Processor

Processor Terminator Module

Processor Power Module (PPM)

System Board

Batteries

Replacing the System Board Battery

Replacing the Server Feature Board Battery

Power Supply

Feet

Diagnostic Tools Utility Overview

Default Configuration

Inspect Utility

Running the Inspect Utility

Printing the Inspect Listing

Utilities Access

Running Compaq Utilities

Running the Utilities from Diskette

Running the Utilities from the SmartStart and Support Software CD

Power-On Self-Test (POST) Error Messages

Diagnostics Software

Steps for Diagnostics

100 – 199, Primary Processor Test Error Codes

200 – 299, Memory Test Error Codes

300 – 399, Keyboard Test Error Codes

400 – 499, Parallel Printer Test Error Codes

500 – 599, Video Display Unit Test Error Codes

600 – 699, Diskette Drive Test Error Codes

800 – 899, Video Board Test Error Codes

1100 – 1199, Serial Test Error Codes