HP ProLiant ML350 User Manual
HP ProLiant ML350 Generation 4p Server
User Guide
March 2005 (First Edition)
Part Number 382582-001
© Copyright 2005 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products
and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for
technical or editorial errors or omissions contained herein.
Microsoft, Windows, and Windows NT are U.S. registered trademarks of Microsoft Corporation.
Linux is a U.S. registered trademark of Linus Torvalds.
HP ProLiant ML350 Generation 4p Server User Guide
March 2005 (First Edition)
Part Number 382582-001
Audience Assumptions
This document is for the person who installs, administers, and troubleshoots servers and storage
systems. HP assumes you are qualified in the servicing of computer equipment and trained in
recognizing hazards in products with hazardous energy levels.
3
Contents
Server Component Identification 9
Front Panel Components......................................................................................................................9
Front Panel LEDs and Buttons...........................................................................................................10
Rear Panel Components..................................................................................................................... 12
Rear Panel LEDs................................................................................................................................ 13
System Board Components................................................................................................................14
NMI Jumper............................................................................................................................16
System Maintenance Switch................................................................................................... 16
System Board LEDs........................................................................................................................... 17
System LEDs and Internal Health LED Combinations...................................................................... 19
Hot-Plug Hard Drive IDs................................................................................................................... 20
Hot-Plug SCSI Hard Drive LEDs......................................................................................................22
Hot-Plug SCSI Hard Drive LED Combinations.................................................................................23
SATA or SAS Hard Drive LEDs .......................................................................................................24
Server Operations 25
Powering Up the Server..................................................................................................................... 25
Powering Down the Server ................................................................................................................25
Extending the Server from the Rack..................................................................................................26
Removing the Front Bezel (Tower Model)........................................................................................27
Removing Access Panel..................................................................................................................... 27
Server Setup 29
Optional Installation Services ............................................................................................................29
Optimum Environment ......................................................................................................................30
Space and Airflow Requirements...........................................................................................30
Temperature Requirements.....................................................................................................32
Power Requirements...............................................................................................................32
Electrical Grounding Requirements........................................................................................33
Rack Planning Resources................................................................................................................... 33
Rack Warnings................................................................................................................................... 34
Identifying Tower Server Carton Contents........................................................................................35
Identifying Rack Server Shipping Carton Contents........................................................................... 36
Installing Hardware Options ..............................................................................................................36
Setting up a Tower Server..................................................................................................................37
Installing the Server into the Rack..................................................................................................... 37
Powering Up and Configuring the Server..........................................................................................43
4 HP ProLiant ML350 Generation 4p Server User Guide
Installing the Operating System.........................................................................................................44
Registering the Server........................................................................................................................44
Hardware Options Installation 45
Introduction........................................................................................................................................ 45
Processor Option................................................................................................................................46
Memory Options ................................................................................................................................50
General Memory Configuration Requirements.......................................................................50
Single- and Dual-Rank DIMMs..............................................................................................51
Online Spare Memory Configuration .....................................................................................51
DIMM Installation Guidelines................................................................................................ 52
Installing DIMMs ...................................................................................................................52
Interleaving and Non-Interleaving Memory Configuration.................................................... 53
Activating Interleaving Memory ............................................................................................53
Hard Drive Options............................................................................................................................ 54
Removing a Hard Drive Blank ............................................................................................... 54
SCSI Hard Drive Guidelines ..................................................................................................55
Installing Hot-Plug SCSI Hard Drives....................................................................................55
Installing a SATA or SAS Hard Drive ...................................................................................56
Removable Media Device Options ....................................................................................................57
Identifying Guide Screws .......................................................................................................58
Accessing the Removable Media Cage...................................................................................58
Removing Shipping Brackets .................................................................................................59
Installing a Half-Height or Full-Height Media Device Option...............................................60
Installing a Tape Drive Option ............................................................................................... 62
Installing an Internal Two-Bay Hot-Plug SCSI Drive Cage Option....................................... 63
Redundant Hot-Plug Power Supply Option .......................................................................................65
Expansion Board Options ..................................................................................................................67
Removing the Expansion Slot Cover...................................................................................... 67
Installing an Expansion Board................................................................................................ 68
VHDCI or HD68 SCSI Cable Option ................................................................................................70
Tower-to-Rack Conversion Option.................................................................................................... 73
Converting a Tower Server to a Rack Server .........................................................................73
Installing the Rack Server.......................................................................................................76
Accessing the Server in the Rack ...........................................................................................76
Installing a Second Serial Port...........................................................................................................77
Installing a Redundant Fan ................................................................................................................78
Server Cabling 79
Cabling Guidelines.............................................................................................................................79
SCSI Hot-Plug Cabling......................................................................................................................79
Storage Device Installation Guidelines...................................................................................79
Identifying SCSI Components................................................................................................ 80
Installing an Internal-to-External SCSI Connector.................................................................87
Contents 5
Cabling SCSI SmartArray or other RAID Controller............................................................. 87
Cabling SCSI Devices in the Removable Media Area ...........................................................89
SATA or SAS Cabling............................................................................................................89
Connecting ATA or ATAPI Devices to the Integrated IDE Controller .............................................92
Server Software and Configuration Utilities 93
Configuration Tools...........................................................................................................................93
SmartStart Software................................................................................................................93
ROM-Based Setup Utility.......................................................................................................95
BIOS Serial Console...............................................................................................................97
Array Configuration Utility ....................................................................................................97
Option ROM Configuration for Arrays .................................................................................. 98
HP ProLiant Essentials Rapid Deployment Pack ...................................................................98
Re-Entering the Server Serial Number and Product ID.......................................................... 99
Management Tools.............................................................................................................................99
Automatic Server Recovery.................................................................................................. 100
ROMPaq Utility.................................................................................................................... 100
Integrated Lights-Out Technology........................................................................................101
System Online ROM Flash Component Utility.................................................................... 101
Erase Utility..........................................................................................................................102
Management Agents............................................................................................................. 103
HP Systems Insight Manager................................................................................................103
Redundant ROM Support ..................................................................................................... 103
USB Support......................................................................................................................... 105
Diagnostic Tools ..............................................................................................................................105
Array Diagnostic Utility .......................................................................................................106
HP Insight Diagnostics .........................................................................................................106
Integrated Management Log................................................................................................. 106
Keeping the System Current ............................................................................................................107
Drivers.................................................................................................................................. 107
ProLiant Support Packs ........................................................................................................ 108
Operating System Version Support ...................................................................................... 108
Change Control and Proactive Notification..........................................................................108
Natural Language Search Assistant......................................................................................108
Care Pack.............................................................................................................................. 108
Troubleshooting 109
Server Diagnostic Steps ...................................................................................................................109
Important Safety Information...........................................................................................................109
Symbols on Equipment......................................................................................................... 110
Warnings and Cautions......................................................................................................... 111
Preparing the Server for Diagnosis ..................................................................................................113
Symptom Information...................................................................................................................... 114
6 HP ProLiant ML350 Generation 4p Server User Guide
Diagnostic Steps...............................................................................................................................115
Start Diagnosis Flowchart.....................................................................................................115
General Diagnosis Flowchart................................................................................................117
Power-On Problems Flowchart.............................................................................................119
POST Problems Flowchart ...................................................................................................122
OS Boot Problems Flowchart............................................................................................... 125
Server Fault Indications Flowchart....................................................................................... 128
Battery Replacement 131
Regulatory Compliance Notices 133
Regulatory Compliance Identification Numbers..............................................................................133
Federal Communications Commission Notice.................................................................................134
FCC Rating Label.................................................................................................................134
Class A Equipment ...............................................................................................................134
Class B Equipment ...............................................................................................................135
Declaration of Conformity for Products Marked with the FCC Logo, United States Only............. 135
Modifications ...................................................................................................................................136
Cables...............................................................................................................................................136
Mouse Compliance Statement..........................................................................................................136
Canadian Notice (Avis Canadien).................................................................................................... 136
European Union Regulatory Notice................................................................................................. 137
Japanese Notice................................................................................................................................ 138
BSMI Notice ....................................................................................................................................138
Korean Notices.................................................................................................................................139
Laser Compliance ............................................................................................................................139
Battery Replacement Notice ............................................................................................................140
Taiwan Battery Recycling Notice ....................................................................................................141
Electrostatic Discharge 143
Preventing Electrostatic Discharge ..................................................................................................143
Grounding Methods to Prevent Electrostatic Discharge.................................................................. 144
Server Specifications 145
Environmental Specifications .......................................................................................................... 145
Server Specifications........................................................................................................................145
Technical Support 147
Related Documents ..........................................................................................................................147
Before You Contact HP ...................................................................................................................147
HP Contact Information................................................................................................................... 147
Customer Self Repair....................................................................................................................... 148
Contents 7
Acronyms and Abbreviations 149
Index 153
9
Server Component Identification
In This Section
Front Panel Components ................................................................................................................9
Front Panel LEDs and Buttons .....................................................................................................10
Rear Panel Components................................................................................................................12
Rear Panel LEDs ..........................................................................................................................13
System Board Components ..........................................................................................................14
System Board LEDs .....................................................................................................................17
System LEDs and Internal Health LED Combinations ................................................................19
Hot-Plug Hard Drive IDs..............................................................................................................20
Hot-Plug SCSI Hard Drive LEDs.................................................................................................22
Hot-Plug SCSI Hard Drive LED Combinations...........................................................................23
SATA or SAS Hard Drive LEDs..................................................................................................24
Front Panel Components
Item Description
1 Removable media bays (4)
10 HP ProLiant ML350 Generation 4p Server User Guide
Item Description
2 Hot-plug hard drive bays (6)
3 System power button
4 UID button
5 USB port
6 Diskette drive
7 CD-ROM drive
Front Panel LEDs and Buttons
Item Description Status
1 UID LED Blue = Activated
Flashing = System remotely managed
Off = Deactivated
Server Component Identification 11
Item Description Status
2 Internal health LED Green = Normal
Amber = System degraded. Refer to system board LEDs to
identify component in degraded state.
Red = System critical. Refer to system board LEDs to identify
component in critical state.
Off = Normal (when in standby mode)
3 External health LED
(power supply)
Green = Normal
Red = Power redundancy failure
4 NIC activity LED Green = Network link
Flashing = Network link and activity
Off = No link to network. If power is off, view the rear panel
RJ-45 LEDs for status.
5 Power LED On = Power
Amber = System off and power available
Off = No power
6 System power button
7 UID button
12 HP ProLiant ML350 Generation 4p Server User Guide
Rear Panel Components
Item Description
1 Power cord connector
2 Optional hot-plug redundant power supply bay
3 SCSI connector knockouts
4 PCI Express 4x (half-length card), slot 1
5 PCI Express 8x (full-length card), slot 2
6 64-bit, 100-MHz PCI-X slot, bus 9, slot 3
7 64-bit, 100-MHz PCI-X slot, bus 9, slot 4
8 64-bit, 133-MHz PCI-X slot, bus 6, slot 5
9 64-bit, 66-MHz PCI-X slot, bus 2, slot 6
10 iLo Management port
11 RJ-45 Ethernet port
12 USB 2.0 port
13 Video port
14 Parallel port
15 Serial port
Server Component Identification 13
Item Description
16 Keyboard port
17 Mouse port
Rear Panel LEDs
Location LED Status
1 Power supply LED Off = No power or inadequate power supply
Green = Power supply is on and functioning
2 UID LED Blue = Activated
Off = Deactivated
Flashing = Remote inquiry
3 10/100/1000
NIC link LED
On = Link
Flashing = Activity
Off = No Link
4 10/100/1000
NIC standby LED
On = Standby
Off = Activity
14 HP ProLiant ML350 Generation 4p Server User Guide
Location LED Status
5 iLo NIC Activity LED On = Link
Flashing = Activity
Off = No Link
6 iLo NIC standby LED On = Standby
Off = Activity
System Board Components
NOTE: PPM 1 is embedded onto the system board.
Item Description
1 Power supply connectors
2 Processor 1 heatsink connector
3 Processor socket 1
4 Processor socket 2
5 Diskette drive connector
6 Primary IDE connector (ATAPI devices)
Server Component Identification 15
Item Description
7 Processor 2 heatsink connector
8 Power button/LED connector
9 SATA 1 connector
10 SATA 2 connector
11 Primary SCSI connector
12 Secondary SCSI connector
13 PPM 2 socket
14 RILOE II connector (30-pin)
15 Serial port connector
16 64-bit, 66-MHz PCI-X slot, bus 2
17 64-bit, 133-MHz PCI-X slot, bus 6
18 64-bit, 100-MHz PCI-X slot, bus 9
19 64-bit, 100-MHz PCI-X slot, bus 9
20 System maintenance switch
21 System battery
22 PCI Express x4 slot (full-length card)
23 PCI Express x4 slot (full-length card)
24 NMI switch
25 Redundant fan connector
26 System fan connector
27 DIMM slot 6 (Bank C)
28 DIMM slot 5 (Bank C)
29 DIMM slot 4 (Bank B)
30 DIMM slot 3 (Bank B)
31 DIMM slot 2 (Bank A)
16 HP ProLiant ML350 Generation 4p Server User Guide
Item Description
32 DIMM slot 1 (Bank A)
NMI Jumper
The NMI jumper allows administrators to perform a memory dump before
performing a hard reset. Crash dump analysis is an essential part of eliminating
reliability problems, such as hangs or crashes in operating systems, device
drivers, and applications. Many crashes freeze a system, requiring you to do a
hard reset. Resetting the system erases any information that would support root
cause analysis.
Systems running Microsoft® Windows® operating systems experience a blue
screen trap when the operating system crashes. When this happens, Microsoft®
recommends that system administrators perform an NMI event by pressing a
dump switch. The NMI event enables a hung system to become responsive again.
System Maintenance Switch
Position Default Function
S1 iLo
Security
S2 Off Off = System configuration can be
S3 Off Reserved
S4 Off Reserved
S5 Off Off = Power-on password is
S6 Off Off = No function
Off = iLO security is enabled
On = iLO security is disabled
changed.
On = System configuration is
locked.
enabled.
On = Power-on password is
disabled.
On = Clear NVRAM
Server Component Identification 17
Position Default Function
S7
S8
When the system maintenance switch position 6 is set to the On position, the
system is prepared to erase all system configuration settings from both CMOS
and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes
configuration information. Be sure to properly configure the server or
data loss could occur.
System Board LEDs
Reserved
Reserved
Item LED Description Status
1 AC power Off = No AC power or failed power supply
Green = Power supply is on and functioning
2 Processor 1 fan
status
Off = Processor fan is functioning
Amber = Fan is not installed or has failed
18 HP ProLiant ML350 Generation 4p Server User Guide
Item LED Description Status
3 Processor 1 status Off = Processor 1 functioning
Amber = Processor 1 failed
4 PPM 1 (embedded)
status
5 Processor 2 fan
status
6 Processor 2 status Off = Processor 1 functioning
7 PPM 2 status Off = PPM 2 functioning
8 Temperature
threshold
9 Memory status Off = Normal
10 Online spare
memory failover
11 Redundant fan
status
Off = PPM 1 functioning
Amber = PPM 1 failed
Off = Processor fan is functioning
Amber = Fan is not installed or has failed
Amber = Processor 1 failed
Amber = PPM 2 failed
Off = Normal
Amber = System temperature threshold
exceeded
Amber = Memory failed or configuration
problem
Off = Normal
Amber = Online spare memory is in use due
to memory failover
Off = Fan is functioning
Amber = Redundant fan has failed
12 Rear fan status Off = Processor fan is functioning
Amber = Fan is not installed or has failed
13 DIMM 6 status Off = DIMM 6 functioning (default)
Amber = DIMM 6 failed
14 DIMM 5 status Off = DIMM 5 functioning (default)
Amber = DIMM 5 failed
15 DIMM 4 status Off = DIMM 4 functioning (default)
Amber = DIMM 4 failed
Server Component Identification 19
Item LED Description Status
16 DIMM 3 status Off = DIMM 3 functioning (default)
Amber = DIMM 3 failed
17 DIMM 2 status Off = DIMM 2 functioning (default)
Amber = DIMM 2 failed
18 DIMM 1 status Off = DIMM 1 functioning (default)
Amber = DIMM 1 failed
System LEDs and Internal Health LED Combinations
When the internal health LED on the front panel illuminates either amber or red,
the server is experiencing a health event. Combinations of illuminated system
LEDs and the internal health LED indicate system status.
The front panel health LEDs indicate only the current hardware status. In some
situations, HP SIM may report server status differently than the health LEDs
because the software tracks more system attributes.
System LED and
Color
Internal Health
LED Color
Status
Processor failure,
socket X (Amber)
Amber Processor in socket X is in a pre-failure condition.
Processor failure,
both sockets (Amber)
PPM failure (Amber) Red • • PPM has failed.
Red One or more of the following conditions may exist:
•
Processor in socket X has failed.
•
Processor in socket X failed over to the second
processor.
•
Processor X is not installed in the socket.
•
Processor X is not supported.
•
Processor heatsink is not attached properly.
Red Processor types are mismatched.
PPM is not installed, but the corresponding processor
is installed.
20 HP ProLiant ML350 Generation 4p Server User Guide
System LED and
Color
DIMM failure, slot X
(Amber)
Amber •
Overtemperature
(Amber)
Fan (Amber) Red The minimum fan requirements are not being met. Fan
Internal Health
LED Color
Red • • DIMM in slot X has failed.
Red • • The Health Driver has detected a cautionary
Amber A fan has failed but still meets the minimum fan
Status
DIMM in slot X is an unsupported type, and no valid
memory exists in another bank.
DIMM in slot X has reached single-bit correctable
error threshold.
•
DIMM in slot X is in a pre-failure condition.
•
DIMM in slot X is an unsupported type, but valid
memory exists in another bank.
temperature level.
The server has detected a hardware critical
temperature level.
has failed.
requirements (with redundant fan option only).
Hot-Plug Hard Drive IDs
SCSI models of the HP ProLiant ML350 Generation 4p server support single- or
dual-channel SCSI hard drive configurations. The single-channel configuration
(simplex) supports up to six SCSI hard drives on one channel. The dual-channel
configuration (duplex) supports two SCSI hard drives on one channel (SCSI IDs
4 and 5) and up to four SCSI hard drives on the other channel (SCSI IDs 0
through 3) with the duplex option.
The SCSI IDs for both simplex and duplex configurations are illustrated. Always
populate hard drive bays starting with the lowest SCSI ID.
Server Component Identification 21
SATA models of the HP ProLiant ML350 Generation 4p server support up to six
hard drives. The embedded SATA controller supports drives in bays 1 and 2
(SATA IDs 1 and 2). An optional controller is required to support drives in bays
3 through 6 (SATA IDs 3 through 6). The hot-plug SATA drive cage also
supports 8.89-cm (3.5-in) SAS hot-plug hard drives. An optional SAS controller
is required to support SAS drives.
Item Description
1 Hot-plug SCSI hard drive cage
2 Hot-plug SATA hard drive cage (SAS-enabled)
22 HP ProLiant ML350 Generation 4p Server User Guide
Hot-Plug SCSI Hard Drive LEDs
Item LED Description Status
1 Activity status On = Drive activity
Flashing = High activity on the drive or drive
is being configured as part of an array.
Off = No drive activity
2 Online status On = Drive is part of an array and is
currently working.
Flashing = Drive is actively online.
Off = Drive is offline.
3 Fault status On = Drive failure
Flashing = Fault-process activity
Off = No fault-process activity
Server Component Identification 23
Hot-Plug SCSI Hard Drive LED Combinations
Activity
LED (1)
Online
LED (2)
Fault LED
(3)
Interpretation
On, off, or
flashing
On, off, or
flashing
On or off Flashing A predictive failure alert has been received for this drive.
Replace the drive as soon as possible.
On Off The drive is online and is configured as part of an array.
If the array is configured for fault tolerance and all other drives in the
array are online, and a predictive failure alert is received or a drive
capacity upgrade is in progress, you may replace the drive online.
On or
flashing
On Off Off
Flashing Off
Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.
The drive is rebuilding or undergoing capacity expansion.
Do not remove the drive.
The drive is being accessed, but (1) it is not configured as part of an
array; (2) it is a replacement drive and rebuild has not yet started; or
(3) it is spinning up during the POST sequence.
Flashing Flashing Flashing
Do not remove the drive. Removing a drive may cause data loss
in non-fault-tolerant configurations.
Either (1) the drive is part of an array being selected by an array
configuration utility; (2) Drive Identification has been selected in
HP SIM; or (3) drive firmware is being updated.
Off Off On The drive has failed and has been placed offline.
You may replace the drive.
Off Off Off Either (1) the drive is not configured as part of an array; (2) the drive
is configured as part of an array, but it is a replacement drive that is
not being accessed or being rebuilt yet; or (3) the drive is configured
as an online spare.
If the drive is connected to an array controller, you may replace the
drive online.
24 HP ProLiant ML350 Generation 4p Server User Guide
SATA or SAS Hard Drive LEDs
Item LED Description Status
1 Online/Activity status Green = Drive activity
Flashing green = High activity on the
drive or drive is being configured as part
of an array
Off = No drive activity
2 Fault/UID status Amber = Drive failure
Flashing amber = Fault-process activity
Blue = Unit identification is active
Off = No fault-process activity
25
Server Operations
In This Section
Powering Up the Server................................................................................................................25
Powering Down the Server...........................................................................................................25
Extending the Server from the Rack.............................................................................................26
Removing the Front Bezel (Tower Model) ..................................................................................27
Removing Access Panel ...............................................................................................................27
Powering Up the Server
Powering Down the Server
To power up the server, press the Power On/Standby button.
WARNING: To reduce the risk of personal injury, electric
shock, or damage to the equipment, remove the power cord to
remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the
power supply and some internal circuitry remain active until AC
power is removed.
IMPORTANT: If installing a hot-plug device, it is not necessary to
power down the server.
1. Back up the server data.
2. Shut down the operating system as directed by the operating system
documentation.
3. If the server is installed in a rack, press the UID LED button on the front
panel. Blue LEDs illuminate on the front and rear panels of the server.
4. Press the Power On/Standby button to place the server in standby mode.
When the server activates standby power mode, the system power LED
changes to amber.
26 HP ProLiant ML350 Generation 4p Server User Guide
5. If the server is installed in a rack, locate the server by identifying the
illuminated rear UID LED button.
6. Disconnect the power cords.
The system is now without power.
Extending the Server from the Rack
1. Loosen the thumbscrews that secure the server faceplate to the front of the
rack.
IMPORTANT: If the server is installed in a telco rack, remove the
server from the rack to access internal components.
2. Extend the server on the rack rails until the server rail-release latches engage.
WARNING: To reduce the risk of personal injury or
equipment damage, be sure that the rack is adequately stabilized
before extending a component from the rack.
WARNING: To reduce the risk of personal injury, be
careful when pressing the server rail-release latches and sliding
the server into the rack. The sliding rails could pinch your fingers.
Server Operations 27
3. After performing the installation or maintenance procedure, slide the server
back into the rack:
a. Press the server rail-release latches and slide the server fully into rack.
b. Secure the server by tightening the thumbscrews.
Removing the Front Bezel (Tower Model)
This server has a removable front bezel that must be unlocked and opened before
accessing the hard drive cage or removing the access panel. The door should be
kept closed during normal server operations.
Use the key provided with the server to unlock the bezel with a clockwise turn.
If necessary, remove the front bezel.
Removing Access Panel
1. Loosen the two thumbscrews located on the left side on the front of the
chassis.
2. Slide the access panel back about 1.5 cm (0.5 in).
3. Lift and remove the access panel.
28 HP ProLiant ML350 Generation 4p Server User Guide
NOTE: Turn the access panel over to locate the System Configuration
and Options hood labels. These labels will provide information on
installing various options, flexible memory configurations, LED status
indicators, and switch settings.
4. To replace the access panel, reverse steps 1 through 3.
29
Server Setup
In This Section
Optional Installation Services.......................................................................................................29
Optimum Environment.................................................................................................................30
Rack Planning Resources .............................................................................................................33
Rack Warnings .............................................................................................................................34
Identifying Tower Server Carton Contents...................................................................................35
Identifying Rack Server Shipping Carton Contents .....................................................................36
Installing Hardware Options.........................................................................................................36
Setting up a Tower Server ............................................................................................................37
Installing the Server into the Rack ...............................................................................................37
Powering Up and Configuring the Server ....................................................................................43
Installing the Operating System ...................................................................................................44
Registering the Server ..................................................................................................................44
Optional Installation Services
Delivered by experienced, certified engineers, HP Care Pack services help you
keep your servers up and running with support packages tailored specifically for
HP ProLiant systems. HP Care Packs let you integrate both hardware and
software support into a single package. A number of service level options are
available to meet your needs.
HP Care Pack Services offer upgraded service levels to expand your standard
product warranty with easy-to-buy, easy-to-use support packages that help you
make the most of your server investments. Some of the Care Pack services are:
•
Hardware support
− 6-Hour Call-to-Repair
− 4-Hour 24x7 Same Day
− 4-Hour Same Business Day
•
Software support
30 HP ProLiant ML350 Generation 4p Server User Guide
− Microsoft®
− Linux
− HP ProLiant Essentials (HP SIM and RDP)
− VMWare
• • Integrated hardware and software support
− Critical Service
− Proactive 24
− Support Plus
− Support Plus 24
Startup and implementation services for both hardware and software
For more information on Care Packs, refer to the HP website
(http://www.hp.com/hps/carepack/servers/cp_proliant.html
Optimum Environment
).
When installing the server, select a location that meets the environmental
standards described in this section.
Space and Airflow Requirements
Tower Server
In a tower configuration, leave at least a 7.6-cm (3-in) clearance space at the
front and back of the server for proper ventilation.
Rack Server
To allow for servicing and adequate airflow, observe the following space and
airflow requirements when deciding where to install a rack:
• • Leave a minimum clearance of 76.2 cm (30 in) in front of the rack.
Leave a minimum clearance of 76.2 cm (30 in) behind the rack.
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