HP ProLiant ML330 Generation 3 Maintenance and Service Guide

HP ProLiant ML330 Generation 3 Server

Maintenance and Service Guide

April 2003 (First Edition)

Part Number 322375-001

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Microsoft®, Windows®, and Windows NT® are U.S. registered trademarks of Microsoft Corporation.

Intel® is a U.S. registered trademark of Intel Corporation.

Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for HP products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

HP ProLiant ML330 Generation 3 Server Maintenance and Service Guide

April 2003 (First Edition) Part Number 322375-001

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About This Guide

Audience Assumptions............................................................................................................................... vii

Technician Notes........................................................................................................................................ vii

Where to Go for Additional Help.............................................................................................................. viii

Telephone Numbers............................................................................................................................ viii

Chapter 1

Illustrated Parts Catalog

Mechanical Components........................................................................................................................... 1-1

System Components.................................................................................................................................. 1-3

Chapter 2

Removal and Replacement Procedures

Safety Considerations................................................................................................................................ 2-1

Electrostatic Discharge Information ................................................................................................... 2-1

Rack Warnings and Cautions.............................................................................................................. 2-2

Server Warnings and Cautions............................................................................................................ 2-2

System Power Down ................................................................................................................................. 2-4

Front Bezel ................................................................................................................................................ 2-5

Bezel Blanks.............................................................................................................................................. 2-6

Access Panel.............................................................................................................................................. 2-7

Air Baffle................................................................................................................................................... 2-8

DIMMs ...................................................................................................................................................... 2-9

Processor and Heatsink/Fan Assembly ................................................................................................... 2-10

Processor Retention Brackets .................................................................................................................. 2-12

System Fan .............................................................................................................................................. 2-13

Power Supply .......................................................................................................................................... 2-15

Media Devices......................................................................................................................................... 2-16

Cable Routing Diagrams................................................................................................................... 2-16

CD-ROM Drive ................................................................................................................................ 2-19

Media Bay Drive Tray ...................................................................................................................... 2-20

Hard Drive Compartment ................................................................................................................. 2-21

Diskette Drive................................................................................................................................... 2-22

Hard Drives....................................................................................................................................... 2-23

Removable Media Bay Devices........................................................................................................ 2-28

Power Button/LED Assembly................................................................................................................. 2-29

SCSI Controller ....................................................................................................................................... 2-32

Expansion Slot Retainer.......................................................................................................................... 2-33

Battery ..................................................................................................................................................... 2-34

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Contents

System Board...........................................................................................................................................2-35

Chapter 3

Diagnostic Tools

Automatic Server Recovery-2....................................................................................................................3-1

Insight Manager 7 ......................................................................................................................................3-1

Integrated ATA RAID Configuration Utility (ATA models only)............................................................3-1

Integrated Management Log ......................................................................................................................3-2

Management Agents ..................................................................................................................................3-3

Option ROM Configuration for Arrays .....................................................................................................3-3

Power-On Self-Test ...................................................................................................................................3-3

ROM-Based Setup Utility..........................................................................................................................3-3

ROMPaq ....................................................................................................................................................3-4

SmartStart Software...................................................................................................................................3-4

SmartStart Autorun Menu ...................................................................................................................3-5

SmartStart Scripting Toolkit................................................................................................................3-5

Enterprise Diagnostics LX32 Utility................................................................................................... 3-5

Survey Utility.............................................................................................................................................3-6

System Online ROM Flash Utility.............................................................................................................3-6

Additional Information ..............................................................................................................................3-6

Chapter 4

Component Identification

Front Panel Components............................................................................................................................4-1

Front Panel LEDs.......................................................................................................................................4-2

Media Components....................................................................................................................................4-3

Rear Panel Components............................................................................................................................. 4-4

Rear Panel LEDs........................................................................................................................................4-5

System Board Components........................................................................................................................4-6

System Configuration Switch..............................................................................................................4-7

System ID Switch................................................................................................................................4-8

Jumper Settings ...................................................................................................................................4-8

System Board LEDs...................................................................................................................................4-9

SCSI Controller Components ..................................................................................................................4-10

SCSI Cable Components..........................................................................................................................4-11

ATA Cable Components.......................................................................................................................... 4-12

Chapter 5

Specifications

Server Unit.................................................................................................................................................5-1

Environmental Specifications ....................................................................................................................5-2

DIMMs.......................................................................................................................................................5-2

Diskette Drive............................................................................................................................................5-3

IDE CD-ROM Drive.................................................................................................................................. 5-3

ATA Hard Drives.......................................................................................................................................5-5

Wide Ultra3 SCSI Hard Drives..................................................................................................................5-6

NC7760 PCI Gigabit Server Adapter (Integrated/Embedded)...................................................................5-7

Integrated Single Channel Ultra3 SCSI Adapter ....................................................................................... 5-7

Integrated Dual Channel Ultra ATA/100 Adapter with Integrated ATA RAID 0, 1, and

1+0 (ATA Models) ....................................................................................................................................5-8

iv HP ProLiant ML330 Generation 3 Server Maintenance and Service Guide

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Index

Contents

HP ProLiant ML330 Generation 3 Server Maintenance and Service Guide v

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This maintenance and service guide can be used for reference when servicing the HP ProLiant ML330 Generation 3 server.

WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs can create conditions that are hazardous.

Audience Assumptions

This guide is for service technicians. HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazard in products with hazardous energy levels and are familiar with weight and stability precautions for rack installations.

Technician Notes

WARNING: Only authorized technicians trained by HP should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, do not exceed the level of repairs specified in these procedures. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create conditions that are hazardous.

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Disconnect power from the system by unplugging all power cords from the power supplies.

• Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

About This Guide

• Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

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About This Guide

CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of clearance at the front and back of the server.

CAUTION: The computer is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.

NOTE: Any indications of component replacement or printed wiring board modifications may void any warranty.

Where to Go for Additional Help

In addition to this guide, the following information sources are available:

• User documentation

• Service Quick Reference Guide

• Service training guides

• Service advisories and bulletins

• QuickFind information services

• Insight Manager software

Telephone Numbers

For the name of the nearest HP authorized reseller:

• In the United States, call 1-800-345-1518.

• In Canada, call 1-800-263-5868.

For HP technical support:

• In the United States and Canada, call 1-800-652-6672.

• Outside the United States and Canada, refer to the HP website (

www.hp.com).

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Mechanical Components

Illustrated Parts Catalog

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Illustrated Parts Catalog

Table 1-1: Mechanical Components

Item Description Spare Part Number

1 Front bezel 324713-001

2 Access panel 307549-001

a) Hood panel (right) —

b) Access panel (left) —

3 Hardware kit 325036-001

a) Hard drive compartment —

b) Media bay drive tray —

c) Expansion board knockout —

d) Hard drive screws —

e) Processor retention brackets* —

4 Miscellaneous plastics kit 176617-001

a) Air baffle —

b) Expansion slot retainer* —

c) Rubber bumpers* —

d) Removable media bezel blank* —

e) Cable clips* —

f) Miscellaneous clamps* —

g) LED shield* —

Chassis

Miscellaneous

*Not shown

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System Components

Illustrated Parts Catalog

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Illustrated Parts Catalog

Table 1-2: System Components

Item Description Spare Part Number

5 IDE CD-ROM drive, 48X 288894-001

6 Diskette drive 233409-001

7 Hard drive

a) 36-GB Wide Ultra3 hard drive, 10K RPM (SCSI model) 177986-001

b) 40-GB ATA hard drive (ATA model)* 232008-001

c) 18-GB Wide Ultra3 hard drive, 10K RPM (SCSI model)* 152191-001

d) 80-GB ATA hard drive (ATA model)* 287685-001

e) 160-GB ATA hard drive (ATA model)* 326510-001

8 PC2100 ECC Registered DDR SDRAM DIMM

a) 128-MB* 301691-001

b) 256-MB 300699-001

c) 512-MB* 300700-001

d) 1-GB* 300701-001

9 System board, 533-MHz front side bus 324709-001

10 Integrated Single Channel Ultra3 SCSI adapter 324710-001

11 Intel Xeon processor

12 Heatsink/fan assembly 325035-001

13 System fan 324711-001

14 Power supply, 300 W, CE Mark-compliant 324714-001

15 CR2032 lithium battery 234556-001

16 Power cable kit 287181-001

a) Power button/LED assembly —

b) Power shield cable* —

c) Power extension cable* —

Mass Storage Devices

Boards

a) 2.4-GHz*

b) 2.8-GHz

Fans and Power

325034-001

324708-001

*Not shown

continued

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Illustrated Parts Catalog

Table 1-2: System Components continued

Item Description Spare Part Number

17 Enhanced keyboard* 244000-001

a) European keyboard—UK* 244000-031

b) European keyboard—GR* 244000-041

c) European keyboard—FR* 244000-051

d) Spacesaver keyboard—JP* 244000-291

18 Signal cable kit* 253826-001

a) ATA ribbon cable assembly —

b) Diskette drive cable assembly —

c) CD cable assembly —

19 Ultra3 SCSI cable* 289229-001

20 Rack enabling kit* 302569-001

21 Country kit* 308250-001

22 Return kit* 176621-001

*Not shown

Miscellaneous

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Removal and Replacement Procedures

To service the server, you might need the following:

Torx T-15 screwdriver ·

Flat-blade screwdriver

Phillips screwdriver

Diagnostics software from the SmartStart CD

Safety Considerations

Before performing service procedures, review all the safety information.

Electrostatic Discharge Information

An electrostatic discharge (ESD) can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions:

Transport products in static-safe containers such as conductive tubes, bags, or boxes.

Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

Cover workstations with approved static-dissipating material. Use a wrist strap connected to the work surface, and properly grounded (earthed) tools and equipment.

Keep work area free of nonconductive materials, such as ordinary plastic assembly aids and foam packing.

Be sure that you are always properly grounded when touching a static-sensitive component or assembly.

Avoid touching pins, leads, or circuitry.

Always place drives with the Printed Circuit Board (PCB) assembly-side down.

Use conductive field service tools.

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Removal and Replacement Procedures

Rack Warnings and Cautions

WARNING: Because the rack allows stacking of computer components on a vertical rather than horizontal plane, be sure that precautions have been taken to provide for rack stability and safety. It is important to follow these precautions providing for rack stability and safety, and to protect both personnel and property. Heed all cautions and warnings throughout the installation instructions provided with the device.

WARNING: To reduce the risk of personal injury or damage to the equipment:

· Observe local occupational safety requirements and guidelines for heavy

equipment handling.

· Obtain adequate assistance to lift and stabilize the product during installation or

removal.

· Always load the heaviest item first, and load the rack from the bottom up. This

makes the rack bottom-heavy and helps prevent the rack from becoming unstable.

· Extend the leveling jacks to the floor.

· Rest the full weight of the rack on the leveling jacks.

· Attach the stabilizing feet to the rack if it is a single-rack installation.

· Couple the racks together in multiple-rack installations.

· Fully extend the bottom stabilizers on the equipment. Be sure that the equipment is

properly supported/braced when installing options and boards.

· Be sure that the rack is adequately stabilized before extending a component

outside the rack. Extend only one component at a time. A rack may become unstable if more than one component is extended for any reason.

· Do not attempt to move a fully loaded equipment rack. Remove equipment from the

rack before moving the rack.

· At least two people are needed to safely unload the rack from the pallet. An empty

42U rack weighs 115 kg (253 lb), is over 2.1m (7 ft) tall, and may become unstable when being moved on its casters. Do not stand in front of the rack as it rolls down the ramp from the pallet; handle it from the sides. Stabilize the device by keeping the unit on the rails.

Server Warnings and Cautions

Before installing a system, be sure that you understand the following warnings and cautions.

WARNING: To reduce the risk of personal injury or damage to the equipment, observe all warnings and cautions throughout this chapter.

WARNING: Do not exceed the level of repair specified in the procedures in the product documentation. All troubleshooting and repair procedures are detailed to allow only subassembly or module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

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Removal and Replacement Procedures

WARNING: Be sure that the AC power supply branch circuit that provides power to the rack is not overloaded. Not overloading AC power to the rack power supply circuit reduces the risk of personal injury, fire, or damage to the equipment. The total rack load should not exceed 80 percent of the branch circuit rating. Consult the electrical authority having jurisdiction over your facility wiring and installation requirements.

WARNING: To reduce the risk of personal injury or damage to the equipment, the installation of options other than hot-plug power devices should be performed only by individuals who are qualified in servicing computer equipment and trained to deal with products capable of producing hazardous energy levels.

WARNING: To reduce the risk of electric shock or damage to the equipment:

· Do not disable the power cord grounding plug. The grounding plug is an important

safety feature.

· Plug the power cord into a grounded (earthed) electrical outlet that is easily

accessible at all times.

· Unplug the power cord from the power supply to disconnect power to the

equipment.

· Do not route the power cord where it can be walked on or pinched by items placed

against it. Pay particular attention to the plug, electrical outlet, and the point where the cord extends from the system.

· Do not use conductive tools that could bridge live parts.

· Remove all watches, rings, or loose jewelry when working in hot-plug areas of an

energized device.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION: Protect the device from power fluctuations and temporary interruptions with a

regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes, and keeps the system in operation during a power failure.

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Removal and Replacement Procedures

System Power Down

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove power from the system. The front panel Power On/Standby button does not completely shut off system power. Portions of the power supply and some internal circuitry remain active until AC power is removed.

CAUTION: Failure to follow these directions could result in damage to equipment or loss of

data.

IMPORTANT: If installing a hot-plug device, it is not necessary to power down the system.

To power down the server:

1. Back up the server data and record configuration information.

2. Shut down the operating system as directed in the operating system instructions.

3. Press the Power On/Standby button to place the server in standby mode. When the server acquires standby mode, the system power LED goes from green to amber.

4. After the system power LED is amber, disconnect the power cord.

5. Disconnect any other external equipment from the server.

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Front Bezel

To remove the component:

1. Power down the server. Refer to “System Power Down” in this chapter.

2. Pull up on the bezel locking latch until it disengages.

3. Rotate the bezel upward and slide it away from the chassis. A small amount of force may

Removal and Replacement Procedures

CAUTION: To prevent equipment damage or data loss, be sure that the server is powered down, all cables are disconnected from the back of the server, and the power cord is disconnected from the grounded (earthed) AC outlet before removing the front bezel.

be necessary to detach the bezel.

To replace the component, reverse the removal procedure.

IMPORTANT: When replacing the front bezel, be sure to place the top hinge points in the chassis before rotating the front bezel downward to its original position.

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Removal and Replacement Procedures

Bezel Blanks

WARNING: To reduce the risk of personal injury and to prevent damage to the equipment, before removing the front bezel, be sure that the server is powered down, all cables are disconnected from the back of the server, and the power cord is disconnected from the grounded AC outlet.

NOTE: It is not necessary to remove a bezel blank when installing a hard drive into a removable media

bay.

To remove the component:

1. Power down the server. Refer to “System Power Down” in this chapter.

2. Remove the front bezel. Refer to “Front Bezel” in this chapter.

3. Remove the bezel blank:

a. On the back of the front bezel, press the tabs on each end of the bezel blank toward

each other.

b. Push the bezel blank through the front bezel.

To replace the component, reverse the removal procedure.

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Access Panel

NOTE: The interior of the access panel contains labels with information about the server system board.

To remove the component:

1. Power down the server. Refer to “System Power Down” in this chapter.

2. Remove the front bezel. Refer to “Front Bezel” in this chapter.

3. Remove the access panel:

a. Remove the thumbscrew from the front left side of the chassis.

b. Slide the access panel forward.

Removal and Replacement Procedures

WARNING: To reduce the risk of injury from hot surfaces, allow the drives and the internal system components to cool before touching them.

CAUTION: Do not operate the server for long periods without the access panel. Operating

the server without the access panel results in improper airflow and improper cooling that can lead to thermal damage.

c. Pull from the top of the access panel to remove it from the chassis.

To replace the component, reverse the removal procedure.

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Removal and Replacement Procedures

Air Baffle

To remove the component:

1. Power down the server. Refer to “System Power Down” in this chapter.

2. Remove the front bezel. Refer to “Front Bezel” in this chapter.

3. Remove the access panel. Refer to “Access Panel” in this chapter.

4. Remove the air baffle.

To replace the component, reverse the removal procedure.

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DIMMs

Removal and Replacement Procedures

To remove the component:

1. Power down the server. Refer to “System Power Down” in this chapter.

2. Remove the front bezel. Refer to “Front Bezel” in this chapter.

3. Remove the access panel. Refer to “Access Panel” in this chapter.

4. Remove the air baffle. Refer to “Air Baffle” in this chapter.

5. Remove the DIMM:

a. Press outward on both latches of the memory module socket at the same time to

release the DIMM and push it partially out of the socket.

b. Lift the memory module from the socket.

CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so may damage the module.

CAUTION: Do not mix ECC and non-ECC SDRAM DIMMs. If different types of memory modules are mixed, the server does not properly function.

IMPORTANT: DIMMs must be industry-standard, ECC Registered PC2100 DDR SDRAM DIMMs and support CAS Latency 2.5 (CL=2.5).

NOTE: HP recommends that the DIMMs be installed sequentially in slots 1, 2, 3, and then 4.

To replace the component, reverse the removal procedure.

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Removal and Replacement Procedures

Processor and Heatsink/Fan Assembly

CAUTION: To reduce the risk of personal injury from hot surfaces, allow the internal server

components to cool before touching them.

To remove the component:

1. Power down the server. Refer to “System Power Down” in this chapter.

2. Remove the front bezel. Refer to “Front Bezel” in this chapter.

3. Remove the access panel. Refer to “Access Panel” in this chapter.

4. Remove the air baffle. Refer to “Air Baffle” in this chapter.

5. Lay the server on the right side, so the open side faces up.

6. Disconnect the processor fan cable from the system board. For system board connectors, refer to Chapter 4, “Component Identification.”

7. Open the processor retaining clips.

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Removal and Replacement Procedures

8. Remove the heatsink/fan assembly.

9. Open the processor socket locking lever and remove the processor.

To replace the component, reverse the removal procedure.

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