HP ProLiant DL388 G7 User Manual

HP ProLiant DL388 G7 Server

Part Number: 615655-002

User Guide

Abstract

This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the
servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

February 2011
Edition: 2

© Copyright 2010, 2011 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express

warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.

Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.

Contents

Component identification ............................................................................................................... 7

Front panel components ............................................................................................................................. 7

Front panel LEDs and buttons ...................................................................................................................... 8

Systems Insight Display LEDs ....................................................................................................................... 9

Systems Insight Display LED combinations ................................................................................................... 10

Rear panel components ............................................................................................................................ 11

Rear panel LEDs and buttons ..................................................................................................................... 12

Non-hot-plug PCI riser board slot definitions ................................................................................................ 12

System board components ........................................................................................................................ 14

System maintenance switch ............................................................................................................. 15

NMI functionality ........................................................................................................................... 15

DIMM slot locations ....................................................................................................................... 16

SAS and SATA device numbers ................................................................................................................. 17

SAS and SATA hard drive LEDs ................................................................................................................. 18

SAS and SATA hard drive LED combinations .............................................................................................. 18

PCI riser cage LEDs .................................................................................................................................. 19

FBWC module LEDs ................................................................................................................................. 20

Battery pack LEDs .................................................................................................................................... 21

Hot-plug fans .......................................................................................................................................... 22

Operations ................................................................................................................................. 24

Power up the server ................................................................................................................................. 24

Power down the server ............................................................................................................................. 24

Extend the server from the rack ................................................................................................................. 24

Remove the access panel.......................................................................................................................... 25

Install the access panel............................................................................................................................. 26

Access the product rear panel ................................................................................................................... 26

Cable management arm with left-hand swing .................................................................................... 26

Cable management arm with right-hand swing .................................................................................. 27

Remove the full-length expansion board retainer .......................................................................................... 28

Remove the PCI riser cage ........................................................................................................................ 29

Install the PCI riser cage ........................................................................................................................... 29

Install the full-length expansion board retainer ............................................................................................. 30

Remove the air baffle ............................................................................................................................... 31

Setup ......................................................................................................................................... 32

Optional installation services .................................................................................................................... 32

Rack planning resources........................................................................................................................... 32

Optimum environment .............................................................................................................................. 33

Space and airflow requirements ...................................................................................................... 33

Temperature requirements ............................................................................................................... 34

Power requirements ....................................................................................................................... 34

Electrical grounding requirements .................................................................................................... 34

Rack warnings ........................................................................................................................................ 35

Identifying the contents of the server shipping carton .................................................................................... 35

Installing hardware options ....................................................................................................................... 35

Installing the server into the rack ................................................................................................................ 35

Contents 3

Installing the operating system................................................................................................................... 37

Powering up and configuring the server ..................................................................................................... 37

Registering the server ............................................................................................................................... 38

Hardware options installation ....................................................................................................... 39

Introduction ............................................................................................................................................ 39

Processor option ...................................................................................................................................... 39

Memory options ...................................................................................................................................... 46

Memory subsystem architecture ....................................................................................................... 46

Single-, dual-, and quad-rank DIMMs ............................................................................................... 46

DIMM identification ....................................................................................................................... 47

Memory configurations ................................................................................................................... 47

General DIMM slot population guidelines ......................................................................................... 49

Installing a DIMM .......................................................................................................................... 53

Hot-plug SAS hard drive options ............................................................................................................... 54

Installing a hot-plug SAS hard drive ................................................................................................. 54

Removing a hot-plug SAS hard drive ................................................................................................ 55

Flash-backed write cache module option .................................................................................................... 55

Optical drive option ................................................................................................................................ 57

Redundant hot-plug power supply option .................................................................................................... 59

Expansion board options .......................................................................................................................... 60

Removing expansion slot covers ...................................................................................................... 60

Installing a half-length expansion board ........................................................................................... 62

Installing a full-length expansion board ............................................................................................. 62

PCI riser board option .............................................................................................................................. 63

Hard drive cage option ............................................................................................................................ 64

HP Trusted Platform Module option ............................................................................................................ 65

Installing the Trusted Platform Module board ..................................................................................... 66

Retaining the recovery key/password .............................................................................................. 68

Enabling the Trusted Platform Module ............................................................................................... 68

Cabling ..................................................................................................................................... 69

SAS hard drive cabling ............................................................................................................................ 69

Optical drive cabling ............................................................................................................................... 69

BBWC battery cabling ............................................................................................................................. 70

FBWC battery cabling ............................................................................................................................. 70

Configuration and utilities ............................................................................................................ 71

Configuration tools .................................................................................................................................. 71

SmartStart software ........................................................................................................................ 71

HP ROM-Based Setup Utility ............................................................................................................ 72

Array Configuration Utility .............................................................................................................. 75

Option ROM Configuration for Arrays ............................................................................................. 75

Re-entering the server serial number and product ID ........................................................................... 76

Management tools ................................................................................................................................... 76

Automatic Server Recovery ............................................................................................................. 76

ROMPaq utility .............................................................................................................................. 77

Integrated Lights-Out 3 technology ................................................................................................... 77

Erase Utility .................................................................................................................................. 77

Redundant ROM support ................................................................................................................ 78

USB support and functionality ......................................................................................................... 78

Internal SD support ........................................................................................................................ 79

Diagnostic tools ...................................................................................................................................... 79

HP Insight Diagnostics .................................................................................................................... 79

Contents 4

HP Insight Diagnostics survey functionality ........................................................................................ 79

Integrated Management Log ........................................................................................................... 79

Remote support and analysis tools ............................................................................................................. 80

HP Insight Remote Support software ................................................................................................. 80

Keeping the system current ....................................................................................................................... 80

Drivers ......................................................................................................................................... 80

Version control .............................................................................................................................. 81

ProLiant Support Packs ................................................................................................................... 81

Operating System Version Support .................................................................................................. 81

Firmware ...................................................................................................................................... 82

HP Smart Update Manager ............................................................................................................. 82

Change control and proactive notification ........................................................................................ 82

Care Pack .................................................................................................................................... 83

Troubleshooting .......................................................................................................................... 84

Troubleshooting resources ........................................................................................................................ 84

Pre-diagnostic steps ................................................................................................................................. 84

Important safety information ............................................................................................................ 84

Symptom information ..................................................................................................................... 86

Prepare the server for diagnosis ...................................................................................................... 86

Loose connections ................................................................................................................................... 88

Service notifications ................................................................................................................................. 88

Server health LEDs ................................................................................................................................... 88

Troubleshooting flowcharts ....................................................................................................................... 88

Start diagnosis flowchart ................................................................................................................ 89

General diagnosis flowchart ........................................................................................................... 90

Server blade power-on problems flowchart ....................................................................................... 92

POST problems flowchart ............................................................................................................... 94

OS boot problems flowchart ........................................................................................................... 96

Server fault indications flowchart ..................................................................................................... 98

POST error messages and beep codes ..................................................................................................... 100

Battery replacement .................................................................................................................. 102

Regulatory compliance notices ................................................................................................... 103

Regulatory compliance identification numbers ........................................................................................... 103

Federal Communications Commission notice ............................................................................................. 103

FCC rating label .......................................................................................................................... 103

Class A equipment....................................................................................................................... 103

Class B equipment ....................................................................................................................... 103

Declaration of conformity for products marked with the FCC logo, United States only ..................................... 104

Modifications ........................................................................................................................................ 104

Cables ................................................................................................................................................. 104

Canadian notice (Avis Canadien) ............................................................................................................ 104

European Union regulatory notice ........................................................................................................... 105

Disposal of waste equipment by users in private households in the European Union ....................................... 105

Japanese notice .................................................................................................................................... 106

BSMI notice .......................................................................................................................................... 106

Korean notice ....................................................................................................................................... 106

Chinese notice ...................................................................................................................................... 107

Laser compliance .................................................................................................................................. 107

Battery replacement notice ...................................................................................................................... 107

Taiwan battery recycling notice ............................................................................................................... 108

Power cord statement for Japan ............................................................................................................... 108

Contents 5

Electrostatic discharge ............................................................................................................... 109

Preventing electrostatic discharge ............................................................................................................ 109

Grounding methods to prevent electrostatic discharge ................................................................................ 109

Specifications ........................................................................................................................... 110

Environmental specifications ................................................................................................................... 110

Mechanical specifications ...................................................................................................................... 110

Power supply specifications .................................................................................................................... 110

Technical support ...................................................................................................................... 113

Before you contact HP ............................................................................................................................ 113

HP contact information ........................................................................................................................... 113

Customer Self Repair ............................................................................................................................. 113

Acronyms and abbreviations ...................................................................................................... 121

Index ....................................................................................................................................... 124

Contents 6

Component identification

Front panel components

• SFF model

Item Description

1
2
3
4
5
6

Quick release levers (2)
Systems Insight Display
Hard drive bays
SATA optical drive bay
Video connector
USB connectors (2)

• SFF model with optional hard drive cage

Item Description

1
2
3
4
5

Quick release levers (2)
Systems Insight Display
Hard drive bays
Hard drive bays (optional)
Video connector

Component identification 7

Item Description

6

USB connectors (2)

• LFF model

Item Description

1
2
3
4
5

Quick release levers (2)
Systems Insight Display
Hard drive bays
USB connectors (2)
Video connector

Front panel LEDs and buttons

Item Description Status

1

UID LED and button Blue = Activated

Flashing blue = System being remotely managed
Off = Deactivated

Component identification 8

Item Description Status

2

3

System health LED Green = Normal

Amber = System degraded.
Red = System critical.
To identify components in degraded or critical state, see "Systems
Insight Display LEDs (on page 9)."

Power On/Standby button
and system power LED

Green = System on
Amber = System in standby, but power is still applied
Off = Power cord not attached or power supply failure

Systems Insight Display LEDs

The HP Systems Insight Display LEDs represent the system board layout. The display enables diagnosis with
the access panel installed.

Component identification 9

•

•

•

•

Amber

Green

Processor in socket X is in a pre-failure

Item Description Status

1

2

3

NIC link/activity LED Green = Network link

Flashing green = Network link and activity
Off = No link to network. If the power is off,
view the rear panel RJ-45 LEDs for status
("Rear panel LEDs and buttons" on page

12)

Power cap To determine Power cap status, see

"Systems Insight Display LED combinations
(on page 10)."

AMP status Green = AMP mode enabled

Amber = Failover
Flashing amber = invalid configuration
Off = AMP modes disabled

—

All other LEDs Off = Normal

Amber = Failure
For detailed information on the activation
of these LEDs, see "Systems Insight Display
LED combinations (on page 10)."

Systems Insight Display LED combinations

When the health LED on the front panel illuminates either amber or red, the server is experiencing a health
event. Combinations of illuminated Systems Insight Display LEDs, the system power LED, and the health LED
indicate system status.

Systems Insight Display
LED and color

Processor (amber)

Processor (amber)

DIMM (amber)
DIMM (amber)
Overtemperature (amber)

Overtemperature (amber)

Fan (amber)
Fan (amber)

Health LED System power

Status

LED

Red Amber One or more of the following conditions may

exist:

Processor in socket X has failed.
Processor X is not installed in the socket.
Processor X is unsupported.
ROM detects a failed processor during

POST

condition.
Red Green One or more DIMMs have failed.
Amber Green DIMM in slot X is in a pre-failure condition.
Amber Green The Health Driver has detected a cautionary

temperature level.
Red Amber The server has detected a hardware critical

temperature level.
Amber Green One fan has failed or has been removed.
Red Green Two or more fans have failed or been

removed.

Component identification 10

Red

Amber

•

•

•

•

•

•

•

Systems Insight Display
LED and color

Power supply (amber)

Health LED System power

LED

Status

Only one power supply is installed and

that power supply is in standby.

Power supply fault
System board fault

Power supply (amber)

Amber Green

Redundant power supply is installed and

only one power supply is functional.

AC power cord is not plugged into

redundant power supply.

Redundant power supply fault
Power supply mismatch at POST or

power supply mismatch through hot-plug
addition.

Power cap (off)
Power cap (green)
Power cap (flashing

amber)
Power cap (green)

IMPORTANT: If more than one DIMM slot LED is illuminated, further troubleshooting is required.

— Amber Standby
— Flashing green Waiting for power
— Amber Power cap has been exceeded

— Green Power is available

Test each bank of DIMMs by removing all other DIMMs. Isolate the failed DIMM by replacing
each DIMM in a bank with a known working DIMM.

Rear panel components

Item Description

1
2
3
4
5
6
7
8
9

PCI slot 5
PCI slot 6
PCI slot 4
PCI slot 2
PCI slot 3
PCI slot 1
Power supply bay 2
Power supply bay 1 (populated)
USB connectors (2)

Component identification 11

10

Video connector

11
12
13
14

15
16
17
18

NIC 1 connector
NIC 2 connector
Mouse connector
Keyboard connector

Serial connector
iLO 3 connector
NIC 3 connector
NIC 4 connector

Rear panel LEDs and buttons

Item Description Status

1

2

3

4

Power supply LED Green = Normal

Off = System is off or power supply has failed.

UID LED/button Blue = Activated

Flashing blue = System being managed remotely
Off = Deactivated

NIC/iLO 3 activity
LED

Green = Network activity
Flashing green = Network activity
Off = No network activity

NIC/iLO 3 link LED Green = Network link

Off = No network link

Non-hot-plug PCI riser board slot definitions

Component identification 12

1 - FL/FH

PCIe2 x16 (8,4,1)

PCIe2 x16

PCI-X 64 bit/133 MHz

Secondary
(slot - form factor)

4 - FL/FH

5 - LP
6 - LP

Primary
(slot - form factor)

2 - HL/FH PCIe2 x8 (4,1) — PCIe2 x16 (8,4,1)
3 - HL/FH PCIe2 x8 (4,1) — PCIe2 x8 (4,1)

PCIe2 riser
slot description

PCIe2 x16 riser
slot description

(16,8,4,1)

PCIe2/PCI-X riser
slot description

Notes:

• "Primary" denotes the risers are installed in the primary riser connector.

• "Secondary" denotes the risers are installed in the secondary riser connector.

• Installing the risers listed in the table above in either the primary or secondary riser connectors

determines the form factor of the PCI cards supported by those risers.

• FL/FH denotes full-length, full-height. HL/FH denotes half-length, full-height. LP denotes low profile.

• The PCIe2 x16 riser supports a maximum power of 150 W with an HP power cable. This cable must be

used for PCIe card wattages greater than 75 W.

Component identification 13

System board components

Item Description

1

2

3

4

5

6

7

8

9

10

11

12

13

14

Processor 2 DIMM slots

SAS power connector A

SAS power connector B

Front I/O connector

SATA optical drive connector

Internal USB connector

System battery

Power supply backplane connector

NMI jumper

System maintenance switch

Processor socket 2

Primary riser connector

SD card slot

TPM connector

15

16

17

Processor socket 1 (populated)

Processor 1 DIMM slots

Secondary riser connector

Component identification 14

Item Description

Off

Off = Power-on password is enabled.

18

SAS connector A

19

20

21

22

23

24

25

26

SAS connector B

Cache module connector

Fan connector 1

Fan connector 2

Fan connector 3

Fan connector 4

Fan connector 5

Fan connector 6

System maintenance switch

Position Default Function

S1

S2

S3
S4
S5

S6

S7
S8
S9
S10

Off Off = iLO 3 security is enabled.

On = iLO 3 security is disabled.

Off Off = System configuration can be

changed.

On = System configuration is locked.
Off Reserved
Off Reserved

On = Power-on password is disabled.
Off Off = No function

On = Clear NVRAM
— Reserved

— Reserved
— Reserved
— Reserved

When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.

CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to

properly configure the server or data loss could occur.

NMI functionality

An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.

Crash dump log analysis is an essential part of diagnosing reliability problems, such as hangs in operating
systems, device drivers, and applications. Many crashes freeze a system, and the only available action for
administrators is to cycle the system power. Resetting the system erases any information that could support

Component identification 15

problem analysis, but the NMI feature preserves that information by performing a memory dump before a
hard reset.

To force the OS to invoke the NMI handler and generate a crash dump log, the administrator can do any of
the following:

• Short the NMI jumper pins

• Press the NMI switch

• Use the iLO Virtual NMI feature

For additional information, see the whitepaper on the HP website
(http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf).

DIMM slot locations

DIMM slots are numbered sequentially (1 through 9) for each processor. The supported AMP modes use the
letter assignments for population guidelines.

Component identification 16

SAS and SATA device numbers

• SFF device bay numbering

• Optional SFF device bay numbering

• LFF device bay numbering

Component identification 17

SAS and SATA hard drive LEDs

Alternating amber and
Steadily blue

The drive is operating normally, and it has been selected by a

Item Description

1
2

Fault/UID LED (amber/blue)
Online LED (green)

SAS and SATA hard drive LED combinations

Online/activity
LED (green)

On, off, or
flashing

On, off, or
flashing

On

On
Flashing regularly

(1 Hz)

Flashing regularly
(1 Hz)

Flashing
irregularly

Flashing
irregularly

Fault/UID LED

Interpretation

(amber/blue)

The drive has failed, or a predictive failure alert has been

blue

Amber, flashing
regularly (1 Hz)

Off The drive is online, but it is not active currently.
Amber, flashing

regularly (1 Hz)

Off Do not remove the drive. Removing a drive may terminate the

Amber, flashing
regularly (1 Hz)

Off The drive is active, and it is operating normally.

received for this drive; it also has been selected by a management
application.

management application.
A predictive failure alert has been received for this drive.

Replace the drive as soon as possible.

Do not remove the drive. Removing a drive may terminate the
current operation and cause data loss.

The drive is part of an array that is undergoing capacity
expansion or stripe migration, but a predictive failure alert has
been received for this drive. To minimize the risk of data loss, do
not replace the drive until the expansion or migration is complete.

current operation and cause data loss.
The drive is rebuilding, or it is part of an array that is undergoing
capacity expansion or stripe migration.

The drive is active, but a predictive failure alert has been received
for this drive. Replace the drive as soon as possible.

Component identification 18

Steadily amber

A critical fault condition has been identified for this drive, and the

Online/activity
LED (green)

Fault/UID LED
(amber/blue)

Off

Off

Amber, flashing
regularly (1 Hz)

Off

Off The drive is offline, a spare, or not configured as part of an array.

PCI riser cage LEDs

CAUTION: To prevent damage to the server or expansion boards, power down the server and

remove all AC power cords before removing or installing the PCI riser cage.

Interpretation

controller has placed it offline. Replace the drive as soon as
possible.

A predictive failure alert has been received for this drive. Replace
the drive as soon as possible.

Status

On = AC power is connected.
Off = AC power is disconnected.
Missing = Riser is not installed, or power might not be connected.

Component identification 19

FBWC module LEDs

•

•

The FBWC module has two single-color LEDs (green and amber). The LEDs are duplicated on the reverse side
of the cache module to facilitate status viewing.

Green LED Amber LED Interpretation

Off
Flashing (1 Hz)
Flashing (1 Hz)
On
Flashing (2 Hz)

Alternating with
amber LED

On
Off

On A backup is in progress.
On A restore is in progress.
Off The capacitor pack is charging.
Off The capacitor pack has completed charging.
Flashing (2 Hz)

Alternating with
green LED

On The flash code image failed to load.
Off The flash code is corrupt.

One of the following conditions exists:

The charging process has timed out.
The capacitor pack is not connected.

Component identification 20

Battery pack LEDs

Item ID Color Description

1

2

3

4

Green System Power LED. This LED glows steadily when the system

is powered up and 12 V system power is available. This
power supply is used to maintain the battery charge and
provide supplementary power to the cache microcontroller.

Green Auxiliary Power LED. This LED glows steadily when 3.3V

auxiliary voltage is detected. The auxiliary voltage is used
to preserve BBWC data and is available any time that the
system power cords are connected to a power supply.

Amber Battery Health LED. To interpret the illumination patterns of

this LED, see the following table.

Green BBWC Status LED. To interpret the illumination patterns of

this LED, see the following table.

LED3 pattern LED4 pattern Interpretation

—

—

One blink every
two seconds

Double blink, then
pause

The system is powered down, and the cache contains data that has not
yet been written to the drives. Restore system power as soon as
possible to prevent data loss.
Data preservation time is extended any time that 3.3 V auxiliary
power is available, as indicated by LED 2. In the absence of auxiliary
power, battery power alone preserves the data. A fully-charged
battery can normally preserve data for at least two days.
The battery lifetime also depends on the cache module size. For further
information, refer to the controller QuickSpecs on the HP website
(http://www.hp.com).

The cache microcontroller is waiting for the host controller to
communicate.

Component identification 21

LED3 pattern LED4 pattern Interpretation

An alternating green and amber blink pattern indicates that the cache

pack. BBWC features are disabled until the battery pack is replaced.
replaced. The life expectancy of a battery pack is typically more than

—

—

—

One blink per
second

Steady glow

One blink per
second

One blink per
second

Steady glow The battery pack is fully charged, and posted write data is stored in the

Off The battery pack is fully charged, and there is no posted write data in

One blink per
second

— There is a short circuit across the battery terminals or within the battery

— There is an open circuit across the battery terminals or within the

The battery pack is below the minimum charge level and is being
charged. Features that require a battery (such as write cache, capacity
expansion, stripe size migration, and RAID migration) are temporarily
unavailable until charging is complete. The recharge process takes
between 15 minutes and two hours, depending on the initial capacity
of the battery.

cache.

the cache.

microcontroller is executing from within its boot loader and receiving
new flash code from the host controller.

The life expectancy of a battery pack is typically more than three
years.

battery pack. BBWC features are disabled until the battery pack is

Hot-plug fans

CAUTION: To avoid damage to server components, fan blanks must be installed in fan bays 5

The only two valid fan configurations are listed in the following table.

Configuration Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay 6

1 processor
2 processors

and 6 in a single-processor configuration.

three years.

Fan Fan Fan Fan Fan blank Fan blank
Fan Fan Fan Fan Fan Fan

Component identification 22

For a single-processor configuration, four fans and two blanks are required in specific fan bays for
redundancy. A fan failure or missing fan causes all fans to spin at high speed. A second fan failure or missing
fan causes an orderly shutdown of the server.

Installing more than the required number of fans in a single-processor configuration is not a supported
configuration.

For a dual-processor configuration, six fans are required for redundancy. A fan failure or missing fan causes
all fans to spin at high speed. A second fan failure or missing fan causes an orderly shutdown of the server.

The server supports variable fan speeds. The fans operate at minimum speed until a temperature change
requires a fan speed increase to cool the server. The server shuts down during the following
temperature-related scenarios:

• At POST and in the OS, iLO 3 performs an orderly shutdown if a cautionary temperature level is

detected. If the server hardware detects a critical temperature level before an orderly shutdown occurs,
the server performs an immediate shutdown.

• When the Thermal Shutdown feature is disabled in RBSU, iLO 3 does not perform an orderly shutdown

when a cautionary temperature level is detected. Disabling this feature does not disable the server
hardware from performing an immediate shutdown when a critical temperature level is detected.

CAUTION: A thermal event can damage server components when the Thermal Shutdown feature

is disabled in RBSU.

Component identification 23

Operations

Power up the server

To power up the server, press the Power On/Standby button.

Power down the server

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,

remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal

1. Back up the server data.

2. Shut down the operating system as directed by the operating system documentation.

3. Press the Power On/Standby button to place the server in Standby mode. When the server activates

4. Disconnect the power cords.

circuitry remain active until AC power is removed.

IMPORTANT: If installing a hot-plug device, it is not necessary to power down the server.

NOTE: If the operating system automatically places the server in Standby mode, omit the next

step.

Standby power mode, the system power LED changes to amber.

IMPORTANT: Pressing the UID button illuminates the blue UID LEDs on the front and rear panels.

In a rack environment, this feature facilitates locating a server when moving between the front and
rear of the rack.

The system is now without power.

Extend the server from the rack

1. Pull down the quick release levers on each side of the server.

2. Extend the server from the rack.

WARNING: To reduce the risk of personal injury or equipment damage, be sure that the rack is

adequately stabilized before extending a component from the rack.

Operations 24

3. After performing the installation or maintenance procedure, slide the server back into the rack, and then

press the server firmly into the rack to secure it in place.

WARNING: To reduce the risk of personal injury, be careful when pressing the server rail-release

latches and sliding the server into the rack. The sliding rails could pinch your fingers.

Remove the access panel

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

To remove the component:

internal system components to cool before touching them.

CAUTION: For proper cooling do not operate the server without the access panel, baffles,

expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize
the amount of time the access panel is open.

Operations 25

1.

Power down the server if performing a non-hot-plug installation or maintenance procedure ("Power

down the server" on page 24).

2. Extend the server from the rack (on page 24).

3. Use the T-15 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood

latch.

4. Lift up on the hood latch handle, and then remove the access panel.

Install the access panel

1. Place the access panel on top of the server with the hood latch open. Allow the panel to extend past the

rear of the server approximately 1.25 cm (0.5 in).

2. Push down on the hood latch. The access panel slides to a closed position.

3. Use the T-15 Torx screwdriver attached to the rear of the server to tighten the security screw on the hood

latch.

Access the product rear panel

Cable management arm with left-hand swing

To access the server rear panel:

1. Remove the cable arm retainer.

Operations 26

2.

Open the cable management arm.

Cable management arm with right-hand swing

NOTE: To access some components, you may need to remove the cable management arm.

To access the product rear panel components, open the cable management arm:

1. Power down the server (on page 24).

2. Swing open the cable management arm.

3. Remove the cables from the cable trough.

4. Remove the cable management arm.

Operations 27

Remove the full-length expansion board retainer

CAUTION: To prevent damage to the server or expansion boards, power down the server and

1. Power down the server (on page 24).

2. Extend the server from the rack (on page 24).

3. Remove the access panel (on page 25).

4. Remove the full-length expansion board.

remove all AC power cords before removing or installing the PCI riser cage.

o If there are no full-length expansion board installed, remove the full-length expansion board retainer

as follows:

o If there are any full-length expansion boards installed, remove the full-length expansion board

retainer as follows:

Operations 28

Remove the PCI riser cage

CAUTION: To prevent damage to the server or expansion boards, power down the server and

1. Power down the server (on page 24).

2. Extend the server from the rack (on page 24).

3. Remove the access panel (on page 25).

4. Remove the full-length expansion board retainer (on page 28) if any full-length expansion boards are

5. Remove the PCI riser cage.

remove all AC power cords before removing or installing the PCI riser cage.

installed.

Install the PCI riser cage

1. Power down the server (on page 24).

2. Extend the server from the rack (on page 24).

3. Remove the access panel (on page 25).

Operations 29

4.

Install the PCI riser cage.

5. Install the access panel (on page 26).

6. Install the server into the rack ("Installing the server into the rack" on page 35).

7. Power up the server (on page 24).

Install the full-length expansion board retainer

1. Power down the server (on page 24).

2. Extend the server from the rack (on page 24).

3. Remove the access panel (on page 25).

4. Install the PCI riser cage (on page 29).

5. Install the full-length expansion board retainer.

6. Install the access panel (on page 26).

Operations 30

7.

Install the server into the rack ("Installing the server into the rack" on page 35).

8. Power up the server (on page 24).

Remove the air baffle

CAUTION: For proper cooling do not operate the server without the access panel, baffles,

expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize

1. Power down the server (on page 24).

2. Extend or remove the server from the rack ("Extend the server from the rack" on page 24).

3. Remove the access panel (on page 25).

4. Remove the battery pack from the air baffle.

5. Remove the air baffle.

the amount of time the access panel is open.

CAUTION: Do not detach the cable that connects the battery pack to the cache module.

Detaching the cable causes any unsaved data in the cache module to be lost.

Operations 31

Setup

Optional installation services

Delivered by experienced, certified engineers, HP Care Pack services help you keep your servers up and
running with support packages tailored specifically for HP ProLiant systems. HP Care Packs let you integrate
both hardware and software support into a single package. A number of service level options are available
to meet your needs.

HP Care Pack Services offer upgraded service levels to expand your standard product warranty with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. Some of
the Care Pack services are:

• Hardware support

o 6-Hour Call-to-Repair
o 4-Hour 24x7 Same Day
o 4-Hour Same Business Day

• Software support

o Microsoft®
o Linux
o HP ProLiant Essentials (HP SIM and RDP)
o VMWare

• Integrated hardware and software support

o Critical Service
o Proactive 24
o Support Plus
o Support Plus 24

• Startup and implementation services for both hardware and software

For more information on HP Care Pack Services, see the HP website
(http://www.hp.com/services/carepack).

Rack planning resources

The rack resource kit ships with all HP branded or Compaq branded 9000, 10000, and H9 series racks. For
more information on the content of each resource, refer to the rack resource kit documentation.

If you intend to deploy and configure multiple servers in a single rack, refer to the white paper on high-density

deployment at the HP website (http://www.hp.com/products/servers/platforms).

Setup 32

Optimum environment

ensures proper airflow. Using a rack without blanking panels results in improper cooling that can

party rack is used, observe the following additional requirements to ensure

When installing the server in a rack, select a location that meets the environmental standards described in

Space and airflow requirements

this section.

To allow for servicing and adequate airflow, observe the following space and airflow requirements when
deciding where to install a rack:

• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.

• Leave a minimum clearance of 76.2 cm (30 in) behind the rack.

• Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the back of another rack

or row of racks.

HP servers draw in cool air through the front door and expel warm air through the rear door. Therefore, the
front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet, and
the rear door must be adequately ventilated to allow the warm air to escape from the cabinet.

CAUTION: To prevent improper cooling and damage to the equipment, do not block the

When vertical space in the rack is not filled by a server or rack component, the gaps between the
components cause changes in airflow through the rack and across the servers. Cover all gaps with blanking
panels to maintain proper airflow.

ventilation openings.

CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement

lead to thermal damage.

The 9000 and 10000 Series Racks provide proper server cooling from flow-through perforations in the front
and rear doors that provide 64 percent open area for ventilation.

CAUTION: When using a Compaq branded 7000 Series rack, you must install the high airflow

rack door insert [P/N 327281-B21 (42U) or P/N 157847-B21 (22U)] to provide proper
front-to-back airflow and cooling.

CAUTION: If a third-

adequate airflow and to prevent damage to the equipment:

• Front and rear doors—If the 42U rack includes closing front and rear doors, you must allow

5,350 sq cm (830 sq in) of holes evenly distributed from top to bottom to permit adequate
airflow (equivalent to the required 64 percent open area for ventilation).

• Side—The clearance between the installed rack component and the side panels of the rack

must be a minimum of 7 cm (2.75 in).

IMPORTANT: The HP ProLiant DL388 G7 Server cable management arm is not supported on

Compaq branded 7000 series racks.

Setup 33

Temperature requirements

To ensure continued safe and reliable equipment operation, install or position the system in a well-ventilated,
climate-controlled environment.

The maximum recommended ambient operating temperature (TMRA) for most server products is 35°C
(95°F). The temperature in the room where the rack is located must not exceed 35°C (95°F).

CAUTION: To reduce the risk of damage to the equipment when installing third-party options:

• Do not permit optional equipment to impede airflow around the server or to increase the

internal rack temperature beyond the maximum allowable limits.

• Do not exceed the manufacturer’s TMRA.

Power requirements

Installation of this equipment must comply with local and regional electrical regulations governing the
installation of information technology equipment by licensed electricians. This equipment is designed to
operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992
(code for Protection of Electronic Computer/Data Processing Equipment). For electrical power ratings on
options, refer to the product rating label or the user documentation supplied with that option.

WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not

overload the AC supply branch circuit that provides power to the rack. Consult the electrical

When installing more than one server, you may need to use additional power distribution devices to safely
provide power to all devices. Observe the following guidelines:

authority having jurisdiction over wiring and installation requirements of your facility.

CAUTION: Protect the server from power fluctuations and temporary interruptions with a

regulating uninterruptible power supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.

• Balance the server power load between available AC supply branch circuits.

• Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current

rating.

• Do not use common power outlet strips for this equipment.

• Provide a separate electrical circuit for the server.

Electrical grounding requirements

The server must be grounded properly for proper operation and safety. In the United States, you must install
the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as
any local and regional building codes. In Canada, you must install the equipment in accordance with
Canadian Standards Association, CSA C22.1, Canadian Electrical Code. In all other countries, you must
install the equipment in accordance with any regional or national electrical wiring codes, such as the
International Electrotechnical Commission (IEC) Code 364, parts 1 through 7. Furthermore, you must be sure
that all power distribution devices used in the installation, such as branch wiring and receptacles, are listed
or certified grounding-type devices.

Setup 34

Because of the high ground-leakage currents associated with multiple servers connected to the same power
source, HP recommends the use of a PDU that is either permanently wired to the building’s branch circuit or
includes a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those
complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips for
the server is not recommended.

Rack warnings

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling jacks are extended to the floor.

• The full weight of the rack rests on the leveling jacks.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

WARNING: To reduce the risk of personal injury or equipment damage when unloading a rack:

• At least two people are needed to safely unload the rack from the pallet. An empty 42U rack

can weigh as much as 115 kg (253 lb), can stand more than 2.1 m (7 ft) tall, and may become
unstable when being moved on its casters.

• Never stand in front of the rack when it is rolling down the ramp from the pallet. Always handle

the rack from both sides.

Identifying the contents of the server shipping carton

Unpack the server shipping carton and locate the materials and documentation necessary for installing the
server. All the rack mounting hardware necessary for installing the server into the rack is included with the
rack or the server.

The contents of the server shipping carton include:

• Server

• Power cord

• Hardware documentation, Documentation CD, and software products

• Rack-mounting hardware

In addition to the supplied items, you may need:

• Operating system or application software

• Hardware options

Installing hardware options

Install any hardware options before initializing the server. For options installation information, refer to the
option documentation. For server-specific information, refer to "Hardware options installation (on page 39)."

Installing the server into the rack

Setup 35

CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack.

When using cable management arm components, be sure to leave enough slack

Install the heaviest item first, and continue to populate the rack from the bottom to the top.

1. Install the server and cable management arm into the rack. For more information, see the installation

instructions that ship with the 2U Quick Deploy Rail System.

2. Connect peripheral devices to the server.For connector identification information, see Rear panel

components (on page 11) in this guide.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug

telephone or telecommunications connectors into RJ-45 connectors.

3. Connect the power cord to the rear of the server.

4. Install power cord anchors.

5. Secure cables to the cable management arm.

IMPORTANT:

in each of the cables to prevent damage to the cables when the server is extended from the rack.

Setup 36

Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all

6. Connect the power cord to the AC power source.

WARNING: To reduce the risk of electric shock or damage to the equipment:

• Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

•

times.

• Unplug the power cord from the power supply to disconnect power to the equipment.

• Do not route the power cord where it can be walked on or pinched by items placed against it.

Pay particular attention to the plug, electrical outlet, and the point where the cord extends from
the server.

Installing the operating system

To operate properly, the server must have a supported operating system installed. For the latest information
on supported operating systems, refer to the HP website (http://www.hp.com/go/supportos).

Methods to install an operating system on the server include:

• SmartStart assisted installation—Insert the SmartStart CD into the CD-ROM drive and reboot the server.

• Manual installation—Insert the operating system CD into the CD-ROM drive and reboot the server. This

process may require you to obtain additional drivers from the HP website
(http://www.hp.com/support).

For information on using these installation paths, refer to the SmartStart installation poster in the HP ProLiant
Essentials Foundation Pack, included with the server.

Powering up and configuring the server

To power up the server, press the Power On/Standby button.
While the server boots, RBSU and the ORCA utility are automatically configured to prepare the server for

operating system installation.

Setup 37

To configure these utilities manually:

• Press the F8 key when prompted during the array controller initialization to configure the array

controller using ORCA.

• Press the F9 key when prompted during the boot process to change the server settings using RBSU. The

system is set up by default for the English language.

For more information on the automatic configuration, refer to the HP ROM-Based Setup Utility User Guide
located on the Documentation CD.

Registering the server

To register the server, refer to the HP Registration website (http://register.hp.com).

Setup 38

Hardware options installation

Introduction

If more than one option is being installed, read the installation instructions for all the hardware options and
identify similar steps to streamline the installation process.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

Processor option

internal system components to cool before touching them.

CAUTION: To prevent damage to electrical components, properly ground the server before

beginning any installation procedure. Improper grounding can cause electrostatic discharge.

The server supports single- and dual-processor operation.

CAUTION: To avoid damage to the processor and system board, only authorized personnel

should attempt to replace or install the processor in this server.

CAUTION: To help avoid damage to the processor and system board, do not install the

processor without using the processor installation tool.

CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor

configurations must contain processors with the same part number.

IMPORTANT: If installing a processor with a faster speed, update the system ROM before

installing the processor.

To install the component:

1. Power down the server (on page 24).

2. Extend the server from the rack (on page 24).

3. Remove the access panel (on page 25).

4. If any full-length expansion boards are installed, complete the following steps:
a. Remove the full-length expansion board retainer (on page 28).
b. Remove the PCI riser cage (on page 29).

5. Remove the air baffle (on page 31).

Hardware options installation 39

6.

Open the heatsink retaining bracket, and then remove the processor blank.

CAUTION: The pins on the processor socket are very fragile. Any damage to them may require

replacing the system board.

CAUTION: Failure to completely open the processor locking lever prevents the processor from

seating during installation, leading to hardware damage.

7. Open the processor locking lever and the processor socket retaining bracket. Do not remove the

processor socket cover.

IMPORTANT: Be sure the processor remains inside the processor installation tool.

Hardware options installation 40

8.

If the processor has separated from the installation tool, carefully re-insert the processor in the tool.
Handle the processor by the edges only, and do not touch the bottom of the processor, especially the
contact area.

Hardware options installation 41

9.

Align the processor installation tool with the socket, and then install the processor. THE PINS ON THE
SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.

CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To

avoid damage to the system board:

• Never install or remove a processor without using the processor installation tool.

• Do not touch the processor socket contacts.

• Do not tilt or slide the processor when lowering the processor into the socket.

Hardware options installation 42

10.

Be sure to close the processor socket retaining bracket before closing the processor

Press the tabs on the processor installation tool to separate it from the processor, and then remove the
tool.

11. Close the processor socket retaining bracket and the processor locking lever. The processor socket

cover is automatically ejected. Remove the cover.

CAUTION:

locking lever. The lever should close without resistance. Forcing the lever closed can damage the

12. Remove the heatsink cover.

processor and socket, requiring system board replacement.

CAUTION: After the cover is removed, do not touch the thermal interface media.

Hardware options installation 43

13. Install the heatsink.

Hardware options installation 44

14.

Close the heatsink retaining bracket.

15. Remove the fan blanks in bays 5 and 6. For fan location and numbering information, see "Hot-plug fans

(on page 22)" or the label attached to the access panel.

16. Install the fans into bays 5 and 6.

17. Install the air baffle.

18. If any full-length expansion boards are installed, complete the following steps:
a. Install the PCI riser cage (on page 29).
b. Install the full-length expansion board retainer (on page 30).

19. Install the access panel (on page 26).

20. Install the server into the rack ("Installing the server into the rack" on page 35).

21. Power up the server (on page 24).

Hardware options installation 45

Memory options

IMPORTANT: This server does not support mixing RDIMMs and UDIMMs. Attempting to mix

these two types causes the server to halt during BIOS initialization.

The memory subsystem in this server can support RDIMMs or UDIMMs. Both types are referred to as DIMMs
when the information applies to both types. When specified as RDIMM or UDIMM, the information applies
to that type only. All memory installed in the server must be the same type.

The server supports the following DIMM speeds:

• Single- and dual-rank PC3-10600 (DDR-1333) DIMMs operating at 1333 and 1066 MHz

• Quad-rank PC3-8500 (DDR-1067) DIMMs operating at 1066 MHz

Depending on the processor model, the number of DIMMs installed, and whether UDIMMs or RDIMMs are
installed, the memory clock speed may be reduced to 1066 or 800 MHz. For more information on the effect

Memory subsystem architecture

of DIMM slot population, see "General DIMM slot population guidelines (on page 49)."

The memory subsystem in this server is divided into channels. Each processor supports three channels, and
each channel supports three DIMM slots, as shown in the following table.

Channel Population order Slot number

1

2

3

G
D
A

H
E
B

I
F
C

1
2
3

4
5
6

7
8
9

This multi-channel architecture provides enhanced performance in Advanced ECC mode. This architecture
also enables the Lockstep, Online Spare, and Mirrored Memory modes. This server supports both Registered
PC3 DIMMs (RDIMMs) and Unbuffered DIMMs (UDIMMs).

DIMM slots in this server are identified by number and by letter. Letters identify the slots to populate for
specific AMP modes. Slot numbers are reported by ROM messages during boot and for error reporting.

Single-, dual-, and quad-rank DIMMs

To understand and configure memory protection modes properly, an understanding of single-, dual-, and
quad-rank DIMMs is helpful. Some DIMM configuration requirements are based on these classifications.

A single-rank DIMM has one set of memory chips that is accessed while writing to or reading from the
memory. A dual-rank DIMM is similar to having two single-rank DIMMs on the same module, with only one
rank accessible at a time. A quad-rank DIMM is, effectively, two dual-rank DIMMs on the same module. Only
one rank is accessible at a time. The server memory control subsystem selects the proper rank within the
DIMM when writing to or reading from the DIMM.

Hardware options installation 46

Dual- and quad-rank DIMMs provide the greatest capacity with the existing memory technology. For
example, if current DRAM technology supports 2-GB single-rank DIMMs, a dual-rank DIMM would be 4-GB,
and a quad-rank DIMM would be 8-GB.

DIMM identification

To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and
table.

Item Description Definition

1
2

3

4

5

6

For the latest supported memory information, see the QuickSpecs on the HP website (http://www.hp.com).

Size —
Rank 1R = Single-rank

2R = Dual-rank
4R = Quad-rank

Data width x4 = 4-bit

x8 = 8-bit

Voltage rating L = Low voltage (1.35v)

Blank or omitted = Standard

Memory speed 10600 = 1333-MHz

8500 = 1066-MHz

DIMM type R = RDIMM (registered)

E = UDIMM (unbuffered with ECC)

Memory configurations

To optimize server availability, the server supports the following AMP modes:

• Advanced ECC—provides the greatest memory capacity for a given DIMM size, while providing up to

4-bit error correction. This mode is the default option for this server.

Hardware options installation 47

• Lockstep—provides enhanced protection over Advanced ECC mode while continuing to make all

installed memory available to the operating system. The server can continue to function if a single- or
mulit-bit memory failure within a single DRAM device occurs.

• Online spare memory—provides protection against failing or degraded DIMMs. Certain memory is

reserved as spare, and automatic failover to spare memory occurs when the system detects a DIMM that
is degrading and receiving a high rate of correctable memory errors. This allows DIMMs that have a
higher probability of receiving an uncorrectable memory error (which would result in system downtime)
to be removed from operation.

• Mirrored Memory—provides maximum protection against failed DIMMs. Uncorrectable errors in one

channel are corrected by the mirror channel.

Advanced Memory Protection options are configured in RBSU. If the requested AMP mode is not supported
by the installed DIMM configuration, the server boots in Advanced ECC mode. For more information, see
"HP ROM-Based Setup Utility (on page 72)."

For the latest memory configuration information, see the QuickSpecs on the HP website
(http://www.hp.com).

RDIMM maximum memory configurations

The following table lists the maximum memory configuration possible with 8-GB RDIMMs.

Rank Single-processor Dual-processor

Single-rank
Dual-rank
Quad-rank

72 GB 144 GB
72 GB 144 GB
48 GB 96 GB

UDIMM maximum memory configurations

The server supports a maximum of 12 GB with one processor and 24 GB with two processors using 2-GB
single- or dual-rank UDIMMs.

Advanced ECC memory configuration

Advanced ECC memory is the default memory protection mode for this server. Standard ECC can correct
single-bit memory errors and detect multi-bit memory errors. When multi-bit errors are detected using
Standard ECC, the error is signaled to the server and causes the server to halt.

Advanced ECC protects the server against some multi-bit memory errors. Advanced ECC can correct both
single-bit memory errors and 4-bit memory errors if all failed bits are on the same DRAM device on the DIMM.

Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain
memory errors that would otherwise be uncorrected and result in a server failure. The server provides
notification that correctable error events have exceeded a pre-defined threshold rate.

Lockstep memory configuration

Lockstep mode provides protection against multi-bit memory errors that occur on the same DRAM device.
Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types. The DIMMs in each
channel must have identical HP part numbers.

Hardware options installation 48

Lockstep mode uses channel 1 and channel 2. Channel 3 is not populated. Because channel 3 cannot be
populated when using Lockstep mode, the maximum memory capacity is lower than Advanced ECC mode.
Memory performance with Advanced ECC is also slightly higher.

Online Spare memory configuration

Online spare memory provides protection against degraded DIMMs by reducing the likelihood of
uncorrected memory errors. This protection is available without any operating system support.

Online spare memory protection dedicates one rank of each memory channel for use as spare memory. The
remaining ranks are available for OS and application use. If correctable memory errors occur at a rate
higher than a specific threshold on any of the non-spare ranks, the server automatically copies the memory
contents of the degraded rank to the online spare rank. The server then deactivates the failing rank and
automatically switches over to the online spare rank.

Mirrored memory configuration

Mirroring provides protection against uncorrected memory errors that would otherwise result in server
downtime. Mirroring is performed at the channel level. Channels 1 and 2 are used; channel 3 is not
populated.

Data is written to both memory channels. Data is read from one of the two memory channels. If an
uncorrectable error is detected in the active memory channel, data is retrieved from the mirror channel. This
channel becomes the new active channel, and the system disables the channel with the failed DIMM.

General DIMM slot population guidelines

Observe the following guidelines for all AMP modes:

• Populate DIMM slots for a processor only if the processor is installed.

• To maximize performance in multi-processor configurations, distribute the total memory capacity

between all processors as evenly as possible.

• Do not mix Unbuffered and Registered PC3 DIMMs.

• Each channel supports up to two Unbuffered DIMMs.

• If quad-rank DIMMs are installed for a processor, a maximum of two DIMMs can be installed on each

channel for that processor.

• If a channel contains quad-rank DIMMs, the quad-rank DIMM must be installed first on that channel.

DIMM speeds are supported as indicated in the following table.

Populated slots
(per channel)

1
1
2
3

Rank Speeds supported

(MHz)

Single- or dual-rank 1333, 1066
Quad-rank 1066
Single- or dual-rank 1066
Single- or dual-rank 800

Advanced ECC population guidelines

For Advanced ECC mode configurations, observe the following guidelines:

Hardware options installation 49

• Observe the general DIMM slot population guidelines (on page 49).

• DIMMs may be installed individually.

Single-processor Advanced ECC population order

For Advanced ECC mode configurations with a single processor, populate the DIMM slots in the following
order:

• RDIMM: Sequentially in alphabetical order (A through I)

• UDIMM: A through F, sequentially in alphabetical order. Do not populate DIMM slots G through I.

Multi-processor Advanced ECC population order

For Advanced ECC mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:

• RDIMM: Sequentially in alphabetical order (A through I)

• UDIMM: A through F, sequentially in alphabetical order. Do not populate DIMM slots G through I.

Lockstep Memory population guidelines

For Lockstep memory mode configurations, observe the following guidelines:

• Observe the general DIMM slot population guidelines (on page 49).

• Always install DIMMs in channels 1 and 2 for each installed processor.

• Do not install DIMMs in channel 3 for any processor.

• DIMM configuration on channel 1 and channel 2 of a processor must be identical.

• In multi-processor configurations, each processor must have a valid Lockstep Memory configuration.

• In multi-processor configurations, each processor may have a different valid Lockstep Memory

configuration.

Single-processor Lockstep population order

For Lockstep memory mode configurations with a single processor, populate the DIMM slots in the following
order:

• RDIMM

o First: A and B
o Next: D and E
o Last: G and H
o Do not populate slots C, F, or I.

• UDIMM

o First: A and B
o Last: D and E
o Do not populate slots C, F, G, H, or I.

After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring

lockstep memory" on page 75).

Hardware options installation 50

Multi-processor Lockstep population order

For Lockstep memory mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:

• RDIMM

o First: A and B
o Next: D and E
o Last: G and H
o Do not populate slots C, F, or I.

• UDIMM

o First: A and B
o Last: D and E
o Do not populate slots C, F, G, H, or I.

After installing the DIMMs, use RBSU to configure the system for Lockstep memory support ("Configuring

lockstep memory" on page 75).

Online Spare population guidelines

For Online Spare mode configurations, observe the following guidelines:

• Observe the general DIMM slot population guidelines (on page 49).

• DIMM configuration on each channel of a processor must be identical.

• Each processor must have a valid Online Spare configuration.

• In multi-processor configurations, each processor can have a different valid Online Spare

configuration.

Single-processor Online Spare population order

For Online Spare mode configurations with a single processor, populate the DIMM slots in the following
order:

• RDIMM

o First: A, B, and C
o Next: D, E, and F
o Last: G, H, and I

• UDIMM

o First: A, B, and C
o Last: D, E, and F
o Do not populate slots G, H, and I.

After installing the DIMMs, use RBSU to configure the system for online spare memory support ("Configuring

online spare memory" on page 74).

Hardware options installation 51

Multi-processor Online Spare population order

For Online Spare mode configurations with a multiple processors, populate the DIMM slots for each
processor in the following order:

• RDIMM

o First: A, B, and C
o Next: D, E, and F
o Last: G, H, and I

• UDIMM

o First: A, B, and C
o Last: D, E, and F
o Do not populate slots G, H, and I.

After installing the DIMMs, use RBSU to configure the system for online spare memory support ("Configuring

online spare memory" on page 74).

Mirrored Memory population guidelines

For Mirrored Memory mode configurations, observe the following guidelines:

• Observe the general DIMM slot population guidelines (on page 49).

• Always install DIMMs in channels 1 and 2 for each installed processor.

• Do not install DIMMs in channel 3 for any processor.

• DIMMs installed on channel 1 and channel 2 of an installed processor must be identical.

• In multi-processor configurations, each processor must have a valid Mirrored Memory configuration.

• In multi-processor configurations, each processor may have a different valid Mirrored Memory

configuration.

Single-processor Mirrored Memory population order

For Mirrored Memory mode configurations with a single processor, populate the DIMM slots in the following
order:

• RDIMM

o First: A and B
o Next: D and E
o Last: G and H
o Do not populate slots C, F, or I.

• UDIMM

o First: A and B
o Last: D and E
o Do not populate slots C, F, G, H, or I.

After installing the DIMMs, use RBSU to configure the system for Mirrored Memory support ("Configuring

mirrored memory" on page 74).

Hardware options installation 52

Multi-processor Mirrored Memory population order

For Mirrored Memory mode configurations with multiple processors, populate the DIMM slots for each
processor in the following order:

• RDIMM

o First: A and B
o Next: D and E
o Last: G and H
o Do not populate slots C, F, or I.

• UDIMM

o First: A and B
o Last: D and E
o Do not populate slots C, F, G, H, or I.

After installing the DIMMs, use RBSU to configure the system for mirrored memory support ("Configuring

mirrored memory" on page 74).

Installing a DIMM

CAUTION: To avoid damage to the hard drives, memory, and other system components, the air

1. Power down the server (on page 24).

2. Extend the server from the rack (on page 24).

3. Remove the access panel (on page 25).

4. If installed, remove the BBWC battery pack or the FBWC capacitor pack.

5. Remove the air baffle (on page 31).

6. Open the DIMM slot latches.

7. Install the DIMM.

baffle, drive blanks, and access panel must be installed when the server is powered up.

8. Install the air baffle ("Remove the air baffle" on page 31).

Hardware options installation 53

9.

If removed, install the BBWC battery pack or the FBWC capacitor pack.

10. Install the access panel (on page 26).

If you are installing DIMMs in online spare, mirrored, or lock-step configuration, configure this mode in RBSU
("HP ROM-Based Setup Utility" on page 72).

For more information about LEDs and troubleshooting failed DIMMs, see "Systems Insight Display LED
combinations (on page 10)."

Hot-plug SAS hard drive options

When adding hard drives to the server, observe the following general guidelines:

• The system automatically sets all device numbers.

• If only one hard drive is used, install it in the bay with the lowest device number.

• Drives should be the same capacity to provide the greatest storage space efficiency when drives are

Installing a hot-plug SAS hard drive

grouped together into the same drive array.

1. Remove the SAS hard drive blank.

2. Prepare the hard drive.

Hardware options installation 54

3.

Install the hard drive.

4. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and

SATA hard drive LED combinations" on page 18).

Removing a hot-plug SAS hard drive

CAUTION: For proper cooling do not operate the server without the access panel, baffles,

expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize

1. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations ("SAS and

2. Back up all server data on the hard drive.

3. Remove the hard drive.

the amount of time the access panel is open.

SATA hard drive LED combinations" on page 18).

Flash-backed write cache module option

To install the component:

CAUTION: Do not use this controller with cache modules designed for other controller models,

because the controller can malfunction and you can lose data. Also, do not transfer this cache
module to a different controller module, because you can lose data.

1. Back up all data.

2. Close all applications.

3. Power down the server (on page 24).

Hardware options installation 55

CAUTION: In systems that use external data storage, be sure that the server is the first unit to be

powered down and the last to be powered back up. Taking this precaution ensures that the system
does not erroneously mark the drives as failed when the server is powered up.

4. Extend the server from the rack (on page 24).

5. Remove the access panel (on page 25).

6. Remove the full-length expansion board retainer (on page 28) if any full-length expansion boards are

installed.

7. Remove the PCI riser cage (on page 29).

8. Install the cache module.

9. Connect the capacitor pack cable to the connector on the top of the cache module.

Hardware options installation 56

10.

Attach the capacitor pack to the air baffle.

11. Install the PCI riser cage (on page 29).

12. Install the full-length expansion board retainer (on page 30) if any full-length expansion boards are

installed.

13. Install the access panel (on page 26).

14. Install the server into the rack ("Installing the server into the rack" on page 35).

15. Power up the server (on page 24).

Optical drive option

1. Power down the server (on page 24).

2. Extend the server from the rack (on page 24).

3. Remove the access panel (on page 25).

Hardware options installation 57

4.

Remove the existing media drive option or blank.

5. Slide the optical drive into the drive bay.

6. Connect the power and data cable to the system board. The air baffle is not shown for clarity.

Hardware options installation 58

7.

Connect the power and data cable to the optical drive.

8. Install the access panel (on page 26).

9. Power up the server (on page 24).

Redundant hot-plug power supply option

CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless

1. Access the product rear panel (on page 26).

2. Remove the power supply blank.

all bays are populated with either a component or a blank.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or

power supply blank to cool before touching it.

Hardware options installation 59

3.

Install the power supply in the power supply bay.

4. Connect the power cord to the power supply.

5. Route the power cord through the power cord anchor or cable management arm.

6. Reposition the cable management arm into the operating position.

7. Connect the power cord to the power source.

8. Be sure that the power supply LED is green ("Rear panel LEDs and buttons" on page 12).

9. Verify that the corresponding power supply LED on the SID is green.

Expansion board options

Removing expansion slot covers

The server supports PCI, PCI-X, and PCI Express expansion boards.

CAUTION: To prevent damage to the server or expansion boards, power down the server and

remove all AC power cords before removing or installing the PCI riser cage.

CAUTION: For proper cooling do not operate the server without the access panel, baffles,

expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize

1. Power down the server (on page 24).

2. Extend the server from the rack (on page 24).

the amount of time the access panel is open.

3. Remove the access panel (on page 25).

4. Remove the full-length expansion board retainer (on page 28) if any full-length expansion boards are

installed.

5. Remove the PCI riser cage (on page 29).

6. Remove the expansion slot cover:

Hardware options installation 60

o

To remove slot cover 1 or 4, push in on the retainer to release it, and then slide out the cover.

o To remove slot covers 2 and 3, lift up on the latch, remove the latch, and then remove the cover.

Hardware options installation 61

o

To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the
cover.

Installing a half-length expansion board

1. Power down the server (on page 24).

2. Extend the server from the rack (on page 24).

3. Remove the access panel (on page 25).

4. Remove the full-length expansion board retainer (on page 28) if any full-length expansion boards are

installed.

5. Remove the PCI riser cage (on page 29).

6. Remove the expansion slot cover ("Expansion board options" on page 60, "Removing expansion slot

covers" on page 60).

7. Install the expansion board.

8. Connect any required internal or external cables to the expansion board. See the documentation that

ships with the expansion board.

9. Install the PCI riser cage (on page 29).

10. Install the full-length expansion board retainer (on page 30) if any full-length expansion boards are

installed.

11. Install the access panel (on page 26).

Installing a full-length expansion board

1. Power down the server (on page 24).

2. Extend the server from the rack (on page 24).

3. Remove the access panel (on page 25).

4. Remove the full-length expansion board retainer (on page 28).

5. Remove the PCI riser cage (on page 29).

6. Install the expansion board.

Hardware options installation 62

7.

Connect any required internal or external cables to the expansion board. See the documentation that
ships with the expansion board.

8. Install the PCI riser cage (on page 29).

9. Install the full-length expansion board retainer (on page 30).

10. Install the access panel (on page 26).

PCI riser board option

CAUTION: For proper cooling do not operate the server without the access panel, baffles,

expansion slot covers, or blanks installed. If the server supports hot-plug components, minimize

1. Power down the server (on page 24).

2. Extend the server from the rack (on page 24).

3. Remove the access panel (on page 25).

4. Remove the full-length expansion board retainer (on page 28) if any full-length expansion boards are

5. Remove the PCI riser cage (on page 29).

6. Install the optional riser board.

the amount of time the access panel is open.

installed.

7. Install any expansion boards. ("Expansion board options" on page 60)

8. Install the PCI riser cage (on page 29).

9. Install the full-length expansion board retainer (on page 30) if any full-length expansion boards are

installed.

10. Install the access panel (on page 26).

11. Install the server into the rack.

12. Power up the server (on page 24).

Hardware options installation 63

Hard drive cage option

Installation of a SAS expander card or an additional SAS controller option is required to support the hard
drive cage option.

1. Power down the server (on page 24).

2. Extend the server from the rack (on page 24).

3. Remove the access panel (on page 25).

4. Disconnect and remove the optical drive cables ("Optical drive cabling" on page 69), if installed.

5. Using a T-15 Torx screwdriver, remove the two optical drive retaining screws, and then remove the

optical drive cage.

6. Remove the two primary hard drive retaining screws, and then slide the primary hard drive cage

forward.

7. Install the optional hard drive cage.

Hardware options installation 64

8.

Install the hard drives ("Hot-plug SAS hard drive options" on page 54).

9. Install the hard drive blanks.

10. Remove the full-length expansion board retainer (on page 28) if any full-length expansion boards are

installed.

11. Remove the PCI riser cage (on page 29).

12. Install the optional SAS controller. For installation instructions, see the documentation that ships with the

SAS controller option.

13. Remove the air baffle (on page 31).

14. Connect one end of the power cable to the SAS backplane and the other end to the system board.

15. Install the air baffle.

16. Install the PCI riser cage.

17. Install the full-length expansion board retainer (on page 30) if any full-length expansion boards are

installed.

18. Install the primary hard drive cage.

19. Connect one end of each SAS cable to the SAS controller. For connector information, see the

documentation that ships with the SAS controller option.

20. Install the access panel (on page 26).

21. Install the server into the rack ("Installing the server into the rack" on page 35).

22. Power up the server (on page 24).

HP Trusted Platform Module option

Use these instructions to install and enable a TPM on a supported server. This procedure includes three
sections:

1. Installing the Trusted Platform Module board.

2. Retaining the recovery key/password (on page 68).

3. Enabling the Trusted Platform Module (on page 68).

Hardware options installation 65

Enabling the TPM requires accessing the ROM-Based Setup Utility (RBSU) ("HP ROM-Based Setup

Utility" on page 72). For more information about RBSU, see the HP website

(http://www.hp.com/support/smartstart/documentation).

TPM installation requires the use of drive encryption technology, such as the Microsoft® Windows®
BitLocker™ Drive Encryption feature. For more information on BitLocker™, see the Microsoft website
(http://www.microsoft.com).

CAUTION: Always observe the guidelines in this document. Failure to follow these guidelines

can cause hardware damage or halt data access.

When installing or replacing a TPM, observe the following guidelines:

• Do not remove an installed TPM. Once installed, the TPM becomes a permanent part of the system

board.

• When installing or replacing hardware, HP service providers cannot enable the TPM or the encryption

technology. For security reasons, only the customer can enable these features.

• When returning a system board for service replacement, do not remove the TPM from the system board.

When requested, HP Service provides a TPM with the spare system board.

• Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security

rivet. Upon locating a broken or disfigured rivet on an installed TPM, administrators should consider the
system compromised and take appropriate measures to ensure the integrity of the system data.

• When using BitLocker™, always retain the recovery key/password. The recovery key/password is

required to enter Recovery Mode after BitLocker™ detects a possible compromise of system integrity.

• HP is not liable for blocked data access caused by improper TPM use. For operating instructions, see the

encryption technology feature documentation provided by the operating system.

Installing the Trusted Platform Module board

WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment,

remove the power cord to remove power from the server. The front panel Power On/Standby
button does not completely shut off system power. Portions of the power supply and some internal

1. Power down the server (on page 24).

2. Remove the server from the rack, if necessary.

3. Place the server on a flat, level work surface.

4. Remove the access panel (on page 25).

5. Remove the full-length expansion board retainer (on page 28) if any full-length expansion boards are

circuitry remain active until AC power is removed.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the

internal system components to cool before touching them.

installed.

6. Remove the PCI riser cage (on page 29).

7. Remove the air baffle (on page 31).

Hardware options installation 66

CAUTION: Any attempt to remove an installed TPM from the system board breaks or disfigures

the TPM security rivet. Upon locating a broken or disfigured rivet on an installed TPM,
administrators should consider the system compromised and take appropriate measures to ensure

8. Install the TPM board. Press down on the connector to seat the board.

the integrity of the system data.

9. Install the TPM security rivet by pressing the rivet firmly into the system board.

10.

11. Install the air baffle.

12. Install the PCI riser cage (on page 29).

13. Install the full-length expansion board retainer (on page 30) if any full-length expansion boards are

installed.

14. Install the access panel (on page 26).

15. Install the server into the rack ("Installing the server into the rack" on page 35).

16. Power up the server (on page 24).

Hardware options installation 67

Retaining the recovery key/password

When a TPM is installed and enabled on the server, data access is locked if you fail

to follow the proper procedures for updating the system or option firmware, replacing the system

The recovery key/password is generated during BitLocker™ setup, and can be saved and printed after
BitLocker™ is enabled. When using BitLocker™, always retain the recovery key/password. The recovery
key/password is required to enter Recovery Mode after BitLocker™ detects a possible compromise of system
integrity.

To help ensure maximum security, observe the following guidelines when retaining the recovery
key/password:

• Always store the recovery key/password in multiple locations.

• Always store copies of the recovery key/password away from the server.

• Do not save the recovery key/password on the encrypted hard drive.

Enabling the Trusted Platform Module

1. When prompted during the start-up sequence, access RBSU by pressing the F9 key.

2. From the Main Menu, select Server Security.

3. From the Server Security Menu, select Trusted Platform Module.

4. From the Trusted Platform Module Menu, select TPM Functionality.

5. Select Enable, and then press the Enter key to modify the TPM Functionality setting.

6. Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.

7. Reboot the server.

8. Enable the TPM in the OS. For OS-specific instructions, see the OS documentation.

CAUTION:

For more information on firmware updates and hardware procedures, see the HP Trusted Platform Module
Best Practices White Paper on the HP website (http://www.hp.com/support).

For more information on adjusting TPM usage in BitLocker™, see the Microsoft website
(http://technet.microsoft.com/en-us/library/cc732774.aspx).

board, replacing a hard drive, or modifying OS application TPM settings.

Hardware options installation 68

Cabling

SAS hard drive cabling

Optical drive cabling

Cabling 69

BBWC battery cabling

FBWC battery cabling

Cabling 70

Configuration and utilities

Configuration tools

SmartStart software

SmartStart is a collection of software that optimizes single-server setup, providing a simple and consistent
way to deploy server configuration. SmartStart has been tested on many ProLiant server products, resulting
in proven, reliable configurations.

SmartStart assists the deployment process by performing a wide range of configuration activities, including:

• Preparing the system for installing "off-the-shelf" versions of leading operating system software

• Installing optimized server drivers, management agents, and utilities automatically with every assisted

installation

• Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 79)

• Installing software drivers directly from the CD. With systems that have Internet connection, the

SmartStart Autorun Menu provides access to a complete list of ProLiant system software.

• Enabling access to the Array Configuration Utility (on page 75) and Erase Utility (on page 77)

SmartStart is included in the HP Insight Foundation suite for ProLiant. For more information about SmartStart
software, see the HP Insight Foundation suite for ProLiant or the HP website
(http://www.hp.com/go/foundation).

SmartStart Scripting Toolkit

The SmartStart Scripting Toolkit is a server deployment product that allows you to build an unattended
automated installation for high-volume server deployments. The SmartStart Scripting Toolkit is designed to
support ProLiant BL, ML, DL, and SL servers. The toolkit includes a modular set of utilities and important
documentation that describes how to apply these tools to build an automated server deployment process.

The Scripting Toolkit provides a flexible way to create standard server configuration scripts. These scripts are
used to automate many of the manual steps in the server configuration process. This automated server
configuration process cuts time from each deployment, making it possible to scale rapid, high-volume server
deployments.

For more information, and to download the SmartStart Scripting Toolkit, see the HP website
(http://www.hp.com/servers/sstoolkit).

Configuration Replication Utility

CONREP is shipped in the SmartStart Scripting Toolkit and is a program that works with RBSU to replicate
hardware configuration on ProLiant servers. This utility is run during State 0, Run Hardware Configuration
Utility, when doing a scripted server deployment. CONREP reads the state of the system environment
variables to determine the configuration and then writes the results to an editable script file. This file can then
be deployed across multiple servers with similar hardware and software components. For more information,

Configuration and utilities 71

refer to the SmartStart Scripting Toolkit User Guide on the HP website
(http://h18004.www1.hp.com/products/servers/management/toolkit/documentation.html).

HP ROM-Based Setup Utility

RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration
activities that can include the following:

• Configuring system devices and installed options

• Enabling and disabling system features

• Displaying system information

• Selecting the primary boot controller

• Configuring memory options

• Language selection

For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or

Using RBSU

the HP website (http://www.hp.com/support/smartstart/documentation).

To use RBSU, use the following keys:

• To access RBSU, press the F9 key during power-up when prompted.

• To navigate the menu system, use the arrow keys.

• To make selections, press the Enter key.

• To access Help for a highlighted configuration option, press the F1 key.

IMPORTANT: RBSU automatically saves settings when you press the Enter key. The utility does

not prompt you for confirmation of settings before you exit the utility. To change a selected setting,
you must select a different setting and press the Enter key.

Default configuration settings are applied to the server at one of the following times:

• Upon the first system power-up

• After defaults have been restored

Default configuration settings are sufficient for proper typical server operation, but configuration settings can
be modified using RBSU. The system will prompt you for access to RBSU with each power-up.

Auto-configuration process

The auto-configuration process automatically runs when you boot the server for the first time. During the
power-up sequence, the system ROM automatically configures the entire system without needing any
intervention. During this process, the ORCA utility, in most cases, automatically configures the array to a
default setting based on the number of drives connected to the server.

NOTE: The server may not support all the following examples.

Configuration and utilities 72

NOTE: If the boot drive is not empty or has been written to in the past, ORCA does not

1

RAID 0

Drives installed Drives used RAID level

1
2
3, 4, 5, or 6
More than 6

To change any ORCA default settings and override the auto-configuration process, press the F8 key when
prompted.

For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or
the HP website (http://www.hp.com/support/smartstart/documentation).

Boot options

Near the end of the boot process, the boot options screen is displayed. This screen is visible for several
seconds before the system attempts to boot from a supported boot device. During this time, you can do the
following:

automatically configure the array. You must run ORCA to configure the array settings.

2 RAID 1
3, 4, 5, or 6 RAID 5
0 None

• Access RBSU by pressing the F9 key.

• Access the System Maintenance Menu (which enables you to launch ROM-based Diagnostics or

Inspect) by pressing the F10 key.

• Access the boot menu by pressing the F11 key.

• Force a PXE Network boot by pressing the F12 key.

BIOS Serial Console

BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU
remotely through a serial connection to the server COM port. The server that you are remotely configuring
does not require a keyboard and mouse.

For more information about BIOS Serial Console, see the BIOS Serial Console User Guide on the
Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation).

Configuring AMP modes

Not all ProLiant servers support all AMP modes. RBSU provides menu options only for the modes supported
by the server. Advanced memory protection within RBSU enables the following advanced memory.

• Advanced ECC Mode—Provides memory protection beyond Standard ECC. All single-bit failures and

some multi-bit failures can be corrected without resulting in system downtime.

• Online Spare Mode—Provides protection against failing or degraded DIMMs. Certain memory is set

aside as spare, and automatic failover to spare memory occurs when the system detects a degraded
DIMM. DIMMs that are likely to receive a fatal/uncorrectable memory error are removed from
operation automatically, resulting in less system downtime.

See the server-specific user guide for DIMM population requirements.

• Mirrored Memory Mode—Provides protection against uncorrectable memory errors that would

otherwise result in system failure. In this mode, the system maintains two copies of all data. If an

Configuration and utilities 73

uncorrectable memory error occurs, the system automatically retrieves the good data from the mirrored
copy. The system continues to operate normally without any user intervention. If the system supports
hot-plug memory, the failed memory can be replaced while the system continues to operate.

• RAID Memory Mode—Provides protection levels similar to Mirrored Memory Mode, and it requires less

memory allocation than full redundancy.

Configuring Advanced ECC memory

To configure Advanced ECC memory:

1. Install the required DIMMs ("Installing a DIMM" on page 53).

2. When the prompt appears, access RBSU by pressing the F9 key during power-up.

3. Select System Options.

4. Select Advanced Memory Protection.

5. Select Advanced ECC Memory.

6. Press the Enter key.

7. Press the Esc key to exit the current menu or press the F10 key to exit RBSU.

For more information on Advanced ECC, see the HP website
(http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).

Configuring online spare memory

To configure online spare memory:

1. Install the required DIMMs ("Installing a DIMM" on page 53).

2. When the prompt appears, access RBSU by pressing the F9 key during power-up.

3. Select System Options.

4. Select Advanced Memory Protection.

5. Select Online Spare with Advanced ECC Support.

6. Press the Enter key.

7. Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.

For more information on online spare memory, see the HP website
(http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).

Configuring mirrored memory

To configure mirrored memory:

1. Install the required DIMMs ("Installing a DIMM" on page 53).

2. Access RBSU by pressing the F9 key during power-up when the prompt is displayed.

3. Select System Options.

4. Select Advanced Memory Protection.

5. Select Mirrored Memory with Advanced ECC Support.

6. Press the Enter key.

7. Press the Esc key to exit the current menu or press the F10 key to exit RBSU.

Configuration and utilities 74

For more information on mirrored memory, see the white paper on the HP website
(http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).

Configuring lockstep memory

To configure Lockstep memory:

1. Install the required DIMMs ("Installing a DIMM" on page 53).

2. Access RBSU by pressing the F9 key during power-up when the prompt is displayed.

3. Select System Options.

4. Select Advanced Memory Protection.

5. Select Lockstep with Advanced ECC Support.

6. Press the Enter key.

7. Press the Esc key to exit the current menu, or press the F10 key to exit RBSU.

For more information on Lockstep memory, see the white paper on the HP website
(http://h18000.www1.hp.com/products/servers/technology/memoryprotection.html).

Array Configuration Utility

ACU is a browser-based utility with the following features:

• Runs as a local application or remote service

• Supports online array capacity expansion, logical drive extension, assignment of online spares, and

RAID or stripe size migration

• Suggests the optimum configuration for an unconfigured system

• Provides different operating modes, enabling faster configuration or greater control over the

configuration options

• Remains available any time that the server is on

• Displays on-screen tips for individual steps of a configuration procedure

• Beginning with ACU version 8.28.13.0, provides diagnostic functionality on the Diagnostics tab

(formerly known as Array Diagnostics Utility).

For optimum performance, the minimum display settings are 1024 × 768 resolution and 16-bit color. Servers
running Microsoft® operating systems require one of the following supported browsers:

• Internet Explorer 6.0 or later

• Mozilla Firefox 2.0 or later

For Linux servers, see the README.TXT file for additional browser and support information.
For more information, see the Configuring Arrays on HP Smart Array Controllers Reference Guide on the

Documentation CD or the HP website (http://www.hp.com).

Option ROM Configuration for Arrays

Before installing an operating system, you can use the ORCA utility to create the first logical drive, assign
RAID levels, and establish online spare configurations.

The utility also provides support for the following functions:

Configuration and utilities 75

• Reconfiguring one or more logical drives

• Viewing the current logical drive configuration

• Deleting a logical drive configuration

• Setting the controller to be the boot controller

If you do not use the utility, ORCA will default to the standard configuration.
For more information regarding array controller configuration, refer to the controller user guide.
For more information regarding the default configurations that ORCA uses, refer to the HP ROM-Based Setup

Utility User Guide on the Documentation CD.

Re-entering the server serial number and product ID

After you replace the system board, you must re-enter the server serial number and the product ID.

1. During the server startup sequence, press the F9 key to access RBSU.

2. Select the Advanced Options menu.

3. Select Service Options.

4. Select Serial Number. The following warnings appear:

WARNING! WARNING! WARNING! The serial number is loaded into the system during
the manufacturing process and should NOT be modified. This option should only
be used by qualified service personnel. This value should always match the
serial number sticker located on the chassis.

Warning: The serial number should ONLY be modified by qualified personnel.
This value should always match the serial number located on the chassis.

5. Press the Enter key to clear the warning.

6. Enter the serial number and press the Enter key.

7. Select Product ID. The following warning appears:

Warning: The Product ID should ONLY be modified by qualified personnel. This
value should always match the Product ID on the chassis.

8. Enter the product ID and press the Enter key.

9. Press the Esc key to close the menu.

10. Press the Esc key to exit RBSU.

11. Press the F10 key to confirm exiting RBSU. The server automatically reboots.

Management tools

Automatic Server Recovery

ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as
a blue screen, ABEND, or panic. A system fail-safe timer, the ASR timer, starts when the System Management
driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the
system periodically resets the timer. However, when the operating system fails, the timer expires and restarts
the server.

Configuration and utilities 76

ASR increases server availability by restarting the server within a specified time after a system hang or
shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated pager
number that ASR has restarted the system. You can disable ASR from the HP SIM console or through RBSU.

ROMPaq utility

The ROMPaq utility enables you to upgrade the system firmware (BIOS). To upgrade the firmware, insert a
ROMPaq USB Key into an available USB port and boot the system. In addition to ROMPaq, Online Flash
Components for Windows and Linux operating systems are available for updating the system firmware.

The ROMPaq utility checks the system and provides a choice (if more than one exists) of available firmware
revisions.

For more information, see the Download drivers and software page for the server. To access the
server-specific page, enter the following web address into the browser:

http://www.hp.com/support/<servername>
For example:
http://www.hp.com/support/dl360g6

Integrated Lights-Out 3 technology

The iLO 3 subsystem is a standard component of selected ProLiant servers that provides server health and
remote server manageability. The iLO 3 subsystem includes an intelligent microprocessor, secure memory,
and a dedicated network interface. This design makes iLO 3 independent of the host server and its operating
system.

In addition to remote management features, iLO 3 is also responsible for managing the health of the ProLiant
server. The intelligence of iLO 3 manages the Sea of Sensors thermal control, directs the Dynamic Power
Capping technology, and monitors the health of server components.

The iLO 3 subsystem provides secure remote access from any authorized network client. The enhancements
to iLO 3 enable customers to get work done faster by providing turbo-charged remote access performance,
a streamlined user experience, and enhanced standards support.

Using iLO 3, you can do the following:

• Access a high-performance and secure Remote Console to the server from anywhere in the world.

• Use the shared iLO 3 Remote Console to collaborate with up to six server administrators.

• Remotely mount high-performance Virtual Media devices to the server.

• Securely and remotely control the power state of the managed server.

• Send alerts from iLO 3 regardless of the state of the host server.

• Access advanced troubleshooting features through the iLO 3 interface.

For more information about iLO 3 features (which may require an iLO Advanced Pack or iLO Advanced for
BladeSystem license), see the iLO 3 documentation on the Documentation CD or on the HP website
(http://www.hp.com/go/ilo).

Erase Utility

Configuration and utilities 77

CAUTION:

Perform a backup before running the System Erase Utility. The utility sets the system

to its original factory state, deletes the current hardware configuration information, including
array setup and disk partitioning, and erases all connected hard drives completely. Refer to the
instructions for using this utility.

Run the Erase Utility if you must erase the system for the following reasons:

• You want to install a new operating system on a server with an existing operating system.

• You encounter an error when completing the steps of a factory-installed operating system installation.

To access the Erase Utility, use the System Erase button on the home screen of the SmartStart CD ("SmartStart

software" on page 71).

Redundant ROM support

The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server has
a single ROM that acts as two separate ROM images. In the standard implementation, one side of the ROM
contains the current ROM program version, while the other side of the ROM contains a backup version.

NOTE: The server ships with the same version programmed on each side of the ROM.

Safety and security benefits

When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a
backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for
any reason. This feature protects the existing ROM version, even if you experience a power failure while
flashing the ROM.

USB support and functionality

USB support

HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided by
the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB
devices through legacy USB support, which is enabled by default in the system ROM.

Legacy USB support provides USB functionality in environments where USB support is not available normally.
Specifically, HP provides legacy USB functionality for the following:

• POST

• RBSU

• Diagnostics

• DOS

• Operating environments which do not provide native USB support

Configuration and utilities 78

Internal USB functionality

An internal USB connector is available for use with security key devices and USB drive keys. This solution
provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance on
the front of the rack and physical access to secure data.

For additional security, external USB functionality can be disabled through RBSU. Disabling external USB
support in RBSU disables the USB connectors on the local I/O cable. Internal USB functionality is unaffected.

Internal SD support

An internal SD connector is available for use with embedded Hypervisors. This solution provides for use of a
permanently installed SD card in the internal connector, decreasing the possibility of tampering or loss.

Diagnostic tools

HP Insight Diagnostics

HP Insight Diagnostics is a proactive server management tool, available in both offline and online versions,
that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server
installations, troubleshoot problems, and perform repair validation.

HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS
is not running. To run this utility, launch the SmartStart CD.

HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft® Windows® and Linux
versions, the utility helps to ensure proper system operation.

For more information or to download the utility, refer to the HP website (http://www.hp.com/servers/diags).

HP Insight Diagnostics survey functionality

HP Insight Diagnostics (on page 79) provides survey functionality that gathers critical hardware and software
information on ProLiant servers.

This functionality supports operating systems that may not be supported by the server. For operating systems
supported by the server, see the HP website (http://www.hp.com/go/supportos).

If a significant change occurs between data-gathering intervals, the survey function marks the previous
information and overwrites the survey data files to reflect the latest changes in the configuration.

Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be
installed through the HP PSP ("ProLiant Support Packs" on page 81).

NOTE: The current version of SmartStart provides the memory spare part numbers for the server.

To download the latest version, see the HP website (http://www.hp.com/support).

Integrated Management Log

The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event
with 1-minute granularity.

Configuration and utilities 79

You can view recorded events in the IML in several ways, including the following:

• From within HP SIM

• From within Survey Utility

• From within operating system-specific IML viewers

o For NetWare: IML Viewer
o For Windows®: IML Viewer
o For Linux: IML Viewer Application

• From within the iLO 3 user interface

• From within HP Insight Diagnostics (on page 79)

For more information, see the Management CD in the HP Insight Foundation suite for ProLiant.

Remote support and analysis tools

HP Insight Remote Support software

HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service, or
HP contractual support agreement. HP Insight Remote Support supplements your monitoring 24 x 7 to ensure
maximum system availability by providing intelligent event diagnosis, and automatic, secure submission of
hardware event notifications to HP, which will initiate a fast and accurate resolution, based on your product’s
service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if
configured and available in your country. The software is available in two variants:

• HP Insight Remote Support Standard: This software supports server and storage devices and is

optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
notification but do not need proactive service delivery and integration with a management platform.

• HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and

proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight
Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight
Remote Support Advanced.

Details for both versions are available on the HP website (http://www.hp.com/go/insightremotesupport).
To download the software, go to Software Depot (http://www.software.hp.com).
Select Insight Remote Support from the menu on the right.

Keeping the system current

Drivers

IMPORTANT: For HP ProLiant DL388 G7 Server support and driver information, see the HP

ProLiant DL380 support and driver pages.

Configuration and utilities 80

IMPORTANT: Always perform a backup before installing or updating device drivers.

The server includes new hardware that may not have driver support on all OS installation media.
If you are installing a SmartStart-supported OS, use the SmartStart software (on page 71) and its Assisted

Path feature to install the OS and latest driver support.
If you are installing drivers from the SmartStart CD, be sure that you are using the latest SmartStart version

that your server supports. To verify that your server is using the latest supported version, see the HP website
(http://www.hp.com/support). For more information, see the documentation provided with the SmartStart
CD.

If you do not use the SmartStart CD to install an OS, drivers for some of the new hardware are required.
These drivers, as well as other option drivers, ROM images, and value-add software can be downloaded
from the HP website (http://www.hp.com/support).

To directly locate the OS drivers for a particular server, enter the following web address into the browser:
http://www.hp.com/support/<servername>
In place of <servername>, enter the server name.
For example:
http://www.hp.com/support/dl360g6 (http://www.hp.com/support/dl360g6)

Version control

The VCRM and VCA are Web-enabled Insight Management Agents tools that HP SIM uses to facilitate and
schedule software update tasks to the entire enterprise.

• VCRM manages the repository for Windows and Linux PSPs as well as online firmware. Administrators

can browse a graphical view of the PSPs or configure VCRM to automatically update the repository with
Internet downloads of the latest software from HP.

• VCA compares installed software versions and available updates. Administrators can configure VCA to

point to a repository managed by VCRM.

For more information about version control tools, see the HP Systems Insight Manager Help Guide and the
Version Control User Guide on the HP Systems Insight Manager website (http://www.hp.com/go/hpsim).

ProLiant Support Packs

PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management
agents. Refer to the PSP website (http://h18000.www1.hp.com/products/servers/management/psp.html).

Operating System Version Support

For information about specific versions of a supported operating system, refer to the operating system

support matrix (http://www.hp.com/go/supportos).

Configuration and utilities 81

Firmware

The Smart Update Firmware DVD is an organized firmware collection for ProLiant servers and options
powered by HP Smart Update Manager (on page 82). The Smart Update Firmware DVD combines the
following resources on a single DVD:

• Firmware Maintenance CD

• HP BladeSystem Firmware Deployment Tool (FDT)

• The HP BladeSystem online firmware bundles

• The ProLiant BladeSystem Release Sets

• Offline, automatic mode for HP ProLiant BL, DL, ML, and 100 Series servers

• Firmware deployment support for HP ProLiant 100 Series servers

HP Smart Update Manager

The HP Smart Update Manager provides intelligent and flexible firmware and software deployment. This
technology assists in reducing the complexity of provisioning and updating HP ProLiant Servers, options, and
Blades within the datacenter. HP SUM is delivered on The Smart Update Firmware DVD, ProLiant Support
Packs, and Easy Set-up CDs.

HP SUM enables system administrators to upgrade ROM images efficiently across a wide range of servers
and options. This tool has the following features:

• Enables GUI and a command-line, scriptable interface

• Enables scriptable, command-line deployment

• Requires no agent for remote installations

• Enables dependency checking, which ensures appropriate install order and dependency checking

between components

• Deploys software and firmware on Windows and Linux operating systems

• Performs local or remote (one-to-many) online deployment

• Deploys firmware and software together

• Supports offline and online deployment

• Deploys necessary component updates only (except Linux RPMs)

• Downloads the latest components from Web (except Linux RPMs)

• Enables direct update of BMC firmware (iLO and LO100i)

For more information about HP Smart Update Manager and to access the HP Smart Update Manager User
Guide, see the HP website (http://www.hp.com/go/foundation).

Change control and proactive notification

HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of
upcoming hardware and software changes on HP commercial products.

For more information, refer to the HP website (http://www.hp.com/go/pcn).

Configuration and utilities 82

Care Pack

HP Care Pack Services offer upgraded service levels to extend and expand bundled services with
easy-to-buy, easy-to-use support packages that help you make the most of your server investments. For more
information, see the HP website (http://www.hp.com/services/carepack).

Configuration and utilities 83

Troubleshooting

Troubleshooting resources

The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and
comprehensive courses of action for fault isolation and identification, error message interpretation, issue
resolution, and software maintenance on ProLiant servers and server blades. This guide includes
problem-specific flowcharts to help you navigate complex troubleshooting processes. To view the guide,
select a language:

• English (http://www.hp.com/support/ProLiant_TSG_en)

• French (http://www.hp.com/support/ProLiant_TSG_fr)

• Italian (http://www.hp.com/support/ProLiant_TSG_it)

• Spanish (http://www.hp.com/support/ProLiant_TSG_sp)

• German (http://www.hp.com/support/ProLiant_TSG_gr)

• Dutch (http://www.hp.com/support/ProLiant_TSG_nl)

• Japanese (http://www.hp.com/support/ProLiant_TSG_jp)

The HP BladeSystem c-Class Enclosure Troubleshooting Guide provides procedures and solutions for
troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to
troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To
view the guide, see the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en).

Pre-diagnostic steps

WARNING: To avoid potential problems, ALWAYS read the warnings and cautionary

information in the server documentation before removing, replacing, reseating, or modifying

1. Review the important safety information (on page 84).

2. Gather symptom information (on page 86).

system components.

IMPORTANT: This guide provides information for multiple servers. Some information may not

apply to the server you are troubleshooting. Refer to the server documentation for information on
procedures, hardware options, software tools, and operating systems supported by the server.

3. Prepare the server for diagnosis (on page 86).

4. Use the Start diagnosis flowchart (on page 89) to begin the diagnostic process.

Important safety information

Familiarize yourself with the safety information in the following sections before troubleshooting the server.

Troubleshooting 84

Important safety information

To reduce the risk of electric shock, fire, or damage to the equipment, do

This symbol indicates the presence of a hot surface or hot component. If this surface is

These symbols, on power supplies or systems, indicate that the equipment is supplied

Before servicing this product, read the Important Safety Information document provided with the server.

Symbols on equipment

The following symbols may be placed on equipment to indicate the presence of potentially hazardous
conditions.

This symbol indicates the presence of hazardous energy circuits or electric shock
hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this

enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user
or field serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this

enclosure.

This symbol on an RJ-45 receptacle indicates a network interface connection.

WARNING:

not plug telephone or telecommunications connectors into this receptacle.

contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool

before touching.

This symbol indicates that the component exceeds the recommended weight for one
individual to handle safely.

WARNING: To reduce the risk of personal injury or damage to the equipment, observe

local occupational health and safety requirements and guidelines for manual material
handling.

27.2 kg

60.0 lb

by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power cords to

Warnings

WARNING: Only authorized technicians trained by HP should attempt to repair this equipment.

completely disconnect power from the system.

All troubleshooting and repair procedures are detailed to allow only subassembly/module-level
repair. Because of the complexity of the individual boards and subassemblies, no one should
attempt to make repairs at the component level or to make modifications to any printed wiring
board. Improper repairs can create a safety hazard.

Troubleshooting 85

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

• The leveling feet are extended to the floor.

• The full weight of the rack rests on the leveling feet.

• The stabilizing feet are attached to the rack if it is a single-rack installation.

• The racks are coupled together in multiple-rack installations.

• Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

Symptom information

Before troubleshooting a server problem, collect the following information:

• What events preceded the failure? After which steps does the problem occur?

• What has been changed since the time the server was working?

• Did you recently add or remove hardware or software? If so, did you remember to change the

appropriate settings in the server setup utility, if necessary?

• How long has the server exhibited problem symptoms?

• If the problem occurs randomly, what is the duration or frequency?

To answer these questions, the following information may be useful:

• Run HP Insight Diagnostics (on page 79) and use the survey page to view the current configuration or

to compare it to previous configurations.

• Refer to your hardware and software records for information.

• Refer to server LEDs and their statuses.

Prepare the server for diagnosis

1. Be sure the server is in the proper operating environment with adequate power, air conditioning, and

humidity control. For required environmental conditions, see the server documentation.

2. Record any error messages displayed by the system.

3. Remove all diskettes, CD-ROMs, DVD-ROMs, and USB drive keys.

4. Power down the server and peripheral devices if you will be diagnosing the server offline. If possible,

always perform an orderly shutdown:

a. Exit any applications.
b. Exit the operating system.
c. Power down the server (on page 24).

5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up the

server). Do not disconnect the printer if you want to use it to print error messages.

6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and

software utilities, necessary to troubleshoot the problem.

o You must have the appropriate Health Drivers and Management Agents installed on the server.

To verify the server configuration, connect to the System Management homepage and select Version
Control Agent. The VCA gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up-to-date.

Troubleshooting 86

o

HP recommends you have access to the server documentation for server-specific information.

o HP recommends you have access to the SmartStart CD for value-added software and drivers

required during the troubleshooting process. Download the current version of SmartStart from the
HP website (http://www.hp.com/servers/smartstart).

Performing processor procedures in the troubleshooting process

Before performing any troubleshooting steps that involve processors, review the following guidelines:

• Be sure that only authorized personnel perform the troubleshooting steps that involve installing,

removing, or replacing a processor.

• Always locate the documentation for your processor model before performing any steps that require

installing, removing, or replacing a processor. If you cannot locate the hard copy of the instructions that
shipped with the processor, see the processor ("Processor option" on page 39) instructions in this
document.

• Some processor models require the use of a processor installation tool, and specific steps are

documented to ensure that you do not damage the processor or processor socket on the system board.
For server models that have pins inside the processor socket, remember that THE PINS ON THE SYSTEM
BOARD ARE VERY FRAGILE AND EASILY DAMAGED. If you damage the socket, you must replace the
system board.

• Depending on the server model, the contacts may be on the processor or they may be inside the

processor socket. Never touch the contacts. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND
EASILY DAMAGED. If the contacts inside the processor socket are damaged, the system board must be

replaced.

• Always complete all other troubleshooting procedures before removing or replacing a processor.

Breaking the server down to the minimum hardware configuration

During the troubleshooting process, you may be asked to break the server down to the minimum hardware
configuration. A minimum configuration consists of only the components needed to boot the server and
successfully pass POST.

When requested to break the server down to the minimum configuration, uninstall the following components,
if installed:

• All additional DIMMs

Leave only the minimum required to boot the server—either one DIMM or a pair of DIMMs. For more
information, see the memory guidelines in the server user guide.

• All additional cooling fans, if applicable

For the minimum fan configuration, see the server user guide.

• All additional power supplies, if applicable (leave one installed)

• All hard drives

• All optical drives (DVD-ROM, CD-ROM, and so forth)

• All optional mezzanine cards

• All expansion boards

Before removing the components, be sure to determine the minimum configuration for each component and
follow all guidelines in the server user guide.

Troubleshooting 87

Always use the recommended minimum configuration above before removing any processors. If you are
unable to isolate the issue with the configuration above, you will then remove all all but one of the additional
processors.

CAUTION: Before removing or replacing any processors, be sure to follow the guidelines

provided in "Performing processor procedures in the troubleshooting process (on page 87)."
Failure to follow the recommended guidelines can cause damage to the system board, requiring
replacement of the system board.

Loose connections

Action:

• Be sure all power cords are securely connected.

• Be sure all cables are properly aligned and securely connected for all external and internal

components.

• Remove and check all data and power cables for damage. Be sure no cables have bent pins or

damaged connectors.

• If a fixed cable tray is available for the server, be sure the cords and cables connected to the server are

routed correctly through the tray.

• Be sure each device is properly seated. Avoid bending or flexing circuit boards when reseating

components.

• If a device has latches, be sure they are completely closed and locked.

• Check any interlock or interconnect LEDs that may indicate a component is not connected properly.

• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets

for bent pins or other damage.

Service notifications

To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). Select
the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Server health LEDs

Some servers have an internal health LED and an external health LED, while other servers have a single
system health LED. The system health LED provides the same functionality as the two separate internal and
external health LEDs. Depending on the model, the internal health LED and external health LED may either
appear solid or they may flash. Both conditions represent the same symptom.

For the location of server LEDs and information on their statuses, see the server documentation on the HP
website (http://www.hp.com/support).

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 89)," and follow the appropriate diagnostic path. If the other flowcharts

Troubleshooting 88

do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis flowchart (on

"OS boot problems flowchart (on page 96)"

page 90)." The General diagnosis flowchart is a generic troubleshooting process to be used when the
problem is not server-specific or is not easily categorized into the other flowcharts.

The available flowcharts include:

• Start diagnosis flowchart (on page 89)

• General diagnosis flowchart (on page 90)

• Server blade power-on problems flowchart (on page 92)

• POST problems flowchart (on page 94)

• OS boot problems flowchart (on page 96)

• Server fault indications flowchart (on page 98)

Start diagnosis flowchart

Use the following flowchart to start the diagnostic process.

Item See

1

2

3

4

5

"General diagnosis flowchart (on page 90)"

"Power-on problems flowchart ("Server blade power-on problems

flowchart" on page 92)"

"POST problems flowchart (on page 94)"

"Server fault indications flowchart (on page 98)"

Troubleshooting 89

General diagnosis flowchart

The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.

Item See

1
2
3

"Symptom information (on page 86)"
"Loose connections (on page 88)"
"Service notifications (on page 88)"

Troubleshooting 90

Item See

•

•

•

•

•

•

•

4

5

6

The most recent version of a particular server blade or option firmware is
available on the HP Support website (http://www.hp.com/support).

"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 84)"

Maintenance and service guides for p-Class server blades, located on

Maintenance and service guides for c-Class server blades, located on

7

Maintenance and service guides for p-Class server blades, located on

Maintenance and service guides for c-Class server blades, located on

"Hardware problems" in the HP ProLiant Servers Troubleshooting

8

9

"Breaking the server down to the minimum hardware configuration (on
page 87)" in the HP ProLiant Servers Troubleshooting Guide located on
the Documentation CD or see "Troubleshooting resources (on page 84)"

"Server information you need" in the HP ProLiant Servers

"Operating system information you need" in the HP ProLiant Servers

10

"HP contact information (on page 113)"

the Documentation CD or the HP website
(http://www.hp.com/products/servers/proliant-bl/p-class/info)

the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation)

the Documentation CD or the HP website
(http://www.hp.com/products/servers/proliant-bl/p-class/info)

the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation)

Guide located on the Documentation CD or see "Troubleshooting
resources (on page 84)"

Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 84)"

Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 84)"

Troubleshooting 91

Server blade power-on problems flowchart

Symptoms:

• The server does not power on.

• The system power LED is off or amber.

Troubleshooting 92

• The health LED is red or amber.

NOTE: For the location of server LEDs and information on their statuses, refer to the server

documentation.

Possible causes:

• Improperly seated or faulty power supply

• Loose or faulty power cord

• Power source problem

• Power on circuit problem

• Improperly seated component or interlock problem

• Faulty internal component

Item See

1
2

3

"Component identification (on page 7)"
Maintenance and service guides for c-Class server blades, located on the

HP website (http://www.hp.com/go/bladesystem/documentation)
Integrated Lights-Out User Guide located on the HP website

(http://www.hp.com/servers/lights-out)

Troubleshooting 93

POST problems flowchart

Symptoms:

• Server does not complete POST

NOTE: The server has completed POST when the system attempts to access the boot device.

• Server completes POST with errors

Possible problems:

• Improperly seated or faulty internal component

• Faulty KVM device

• Faulty video device

Troubleshooting 94

•

•

•

•

Item See

1

Server blade power-on problems flowchart (on page 92)

2
3

4

5

6
7

8
9

"POST error messages and beep codes (on page 100)"
"Video problems" in the HP ProLiant Servers Troubleshooting Guide

located on the Documentation CD or see "Troubleshooting resources (on
page 84)"

"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 84)"

"Breaking the server down to the minimum hardware configuration (on
page 87)" or in the HP ProLiant Servers Troubleshooting Guide located on
the Documentation CD or see "Troubleshooting resources (on page 84)"

"Symptom information (on page 86)"

"Hardware problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or see "Troubleshooting

resources (on page 84)"

Maintenance and service guides for c-Class server blades, located on

the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation)

"HP contact information (on page 113)"

"Server information you need" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or see

"Troubleshooting resources (on page 84)"

"Operating system information you need" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or see

"Troubleshooting resources (on page 84)"

Troubleshooting 95

OS boot problems flowchart

There are two ways to use SmartStart when diagnosing OS boot problems on a server blade:

• Use iLO to remotely attach virtual devices to mount the SmartStart CD onto the server blade.

• Use a local I/O cable and drive to connect to the server blade, and then restart the server blade.

Symptoms:

• Server does not boot a previously installed OS

• Server does not boot SmartStart

Troubleshooting 96

Possible causes:

•

•

•

•

•

•

•

•

•

•

• Corrupted OS

• Hard drive subsystem problem

• Incorrect boot order setting in RBSU

Item See

1

2
3

4

5

6

HP ROM-Based Setup Utility User Guide
(http://www.hp.com/servers/smartstart)

"POST problems flowchart (on page 94)"

"Hard drive problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or see "Troubleshooting

resources (on page 84)"

Controller documentation

"HP Insight Diagnostics (on page 79)" or in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see

"Troubleshooting resources (on page 84)"

"Loose connections (on page 88)"
"CD-ROM and DVD drive problems" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or see
"Troubleshooting resources (on page 84)"

Controller documentation

"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or see

"Troubleshooting resources (on page 84)"

7

8

9

"Operating system problems" in the HP ProLiant Servers

Troubleshooting Guide located on the Documentation CD or see

"Troubleshooting resources (on page 84)"

"HP contact information (on page 113)"
"Hardware problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or see "Troubleshooting
resources (on page 84)"

Maintenance and service guides for p-Class server blades, located on

the Documentation CD or the HP website
(http://www.hp.com/products/servers/proliant-bl/p-class/info)

Maintenance and service guides for c-Class server blades, located on

the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation)

"General diagnosis flowchart (on page 90)"

Troubleshooting 97

* See the server blade OS boot problems flowchart (on page 96)

Server fault indications flowchart

Symptoms:

• Server boots, but a fault event is reported by Insight Management Agents

• Server boots, but the internal health LED, external health LED, or component health LED is red or amber

Troubleshooting 98

NOTE: For the location of server LEDs and information on their statuses, refer to the server

•

•

•

•

•

•

•

documentation.

Possible causes:

• Improperly seated or faulty internal or external component

• Unsupported component installed

• Redundancy failure

• System overtemperature condition

Item See

1

2
3
4

5

6

"Integrated Management Log (on page 79)" or in the HP ProLiant

Servers Troubleshooting Guide located on the Documentation CD or

see "Troubleshooting resources (on page 84)"

"Event list error messages" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or see "Troubleshooting

resources (on page 84)"
"Component identification (on page 7)"
System Management Homepage (https://localhost:2381)
"Power-on problems flowchart ("Server blade power-on problems

flowchart" on page 92)"

"Hardware problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or see "Troubleshooting

resources (on page 84)"

Maintenance and service guides for c-Class server blades, located on

the Documentation CD or the HP website

(http://www.hp.com/go/bladesystem/documentation)

"HP contact information (on page 113)"
"Hardware problems" in the HP ProLiant Servers Troubleshooting

Guide located on the Documentation CD or see "Troubleshooting

resources (on page 84)"

Maintenance and service guides for c-Class server blades, located on

the Documentation CD or the HP website

(http://www.hp.com/go/bladesystem/documentation)

Troubleshooting 99

POST error messages and beep codes

For a complete listing of error messages, refer to the "POST error messages" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support).

Troubleshooting 100