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HP ProLiant DL120 G7 Server
tended for experienced
setup experience. HP assumes you are qualified in the servicing of computer equipment and
User Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and storage systems. This document is in
IT professionals or end-users with no or prior hardware
trained in recognizing hazards in products with hazardous energy levels.
Part Number: 638025-003a
April 2014
Edition: 3
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© Copyright 2011, 2014 Hewlett-Packard Development Company, L.P.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.
Microsoft® and Windows® are U.S. registered trademarks of Microsoft Corporation.
Bluetooth® is a trademark owned by its proprietor and used by Hewlett-Packard Company under license.
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Contents
Component identification ............................................................................................................... 7
Front panel components ................................................................................................................................ 7
Front panel LEDs .......................................................................................................................................... 8
Rear panel components ................................................................................................................................ 8
Rear panel LEDs ........................................................................................................................................... 9
PCIe expansion slot definitions .................................................................................................................... 10
System board components .......................................................................................................................... 10
System board LEDs ........................................................................................................................... 11
System maintenance switch ............................................................................................................... 11
NMI functionality ............................................................................................................................. 12
DIMM slot locations .......................................................................................................................... 12
SAS and SATA device numbering ................................................................................................................ 13
SAS and SATA drive LEDs ........................................................................................................................... 13
BBWC module LEDs ................................................................................................................................... 14
Fan locations ............................................................................................................................................. 15
T-10/T15 Torx screwdriver .......................................................................................................................... 16
Operations................................................................................................................................. 17
Power up the server .................................................................................................................................... 17
Power down the server ............................................................................................................................... 17
Remove the server from the rack .................................................................................................................. 17
Remove the access panel ............................................................................................................................ 18
Install the access panel ............................................................................................................................... 18
Remove the PCIe riser cage ......................................................................................................................... 18
Install the PCIe riser cage ............................................................................................................................ 19
Remove the air baffle .................................................................................................................................. 19
Install the air baffle ..................................................................................................................................... 20
Setup ......................................................................................................................................... 22
Optional installation services ....................................................................................................................... 22
Rack planning resources ............................................................................................................................. 22
Optimum environment................................................................................................................................. 22
Space and airflow requirements ........................................................................................................ 23
Temperature requirements ................................................................................................................. 23
Power requirements .......................................................................................................................... 24
Electrical grounding requirements ...................................................................................................... 24
Rack warnings ........................................................................................................................................... 24
Identifying the contents of the server shipping carton ...................................................................................... 25
Installing hardware options ......................................................................................................................... 25
Installing the server into the rack .................................................................................................................. 25
Powering up and configuring the server ........................................................................................................ 26
Installing the operating system ..................................................................................................................... 26
Registering the server.................................................................................................................................. 27
Hardware options installation ....................................................................................................... 28
Introduction ............................................................................................................................................... 28
Memory options ......................................................................................................................................... 28
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Memory subsystem architecture ......................................................................................................... 28
Single-rank and dual-rank DIMMs ...................................................................................................... 28
DIMM identification .......................................................................................................................... 29
UDIMM maximum memory configurations ........................................................................................... 29
Memory configuration ...................................................................................................................... 30
General DIMM slot population guidelines ........................................................................................... 30
Installing a DIMM ............................................................................................................................. 30
Drive options ............................................................................................................................................. 31
Drive guidelines ............................................................................................................................... 31
Removing a drive blank .................................................................................................................... 31
Removing a drive ............................................................................................................................. 32
Installing a hot-plug drive .................................................................................................................. 33
Optical drive option ................................................................................................................................... 33
Dedicated iLO management port module option ............................................................................................ 35
Expansion board option .............................................................................................................................. 36
Storage controller option ............................................................................................................................. 37
BBWC module and battery pack option ....................................................................................................... 38
Redundant hot-plug power supply option (with cage) ..................................................................................... 40
HP Trusted Platform Module option .............................................................................................................. 44
Installing the Trusted Platform Module board ....................................................................................... 45
Retaining the recovery key/password ................................................................................................. 46
Enabling the Trusted Platform Module ................................................................................................. 46
Cabling ..................................................................................................................................... 48
Cabling overview ....................................................................................................................................... 48
Server cabling ........................................................................................................................................... 48
Nonredundant power supply cabling ........................................................................................................... 48
Redundant power supply cabling ................................................................................................................. 49
Internal USB cabling ................................................................................................................................... 49
BBWC battery cabling ................................................................................................................................ 50
Optical drive cabling .................................................................................................................................. 51
SATA cabling ............................................................................................................................................ 51
SAS cabling .............................................................................................................................................. 52
Configuration and utilities ............................................................................................................ 54
Configuration tools ..................................................................................................................................... 54
SmartStart software .......................................................................................................................... 54
HP ROM-Based Setup Utility .............................................................................................................. 54
Array Configuration Utility ................................................................................................................ 56
Option ROM Configuration for Arrays................................................................................................ 57
Re-entering the server serial number and product ID ............................................................................. 57
Management tools...................................................................................................................................... 58
Automatic Server Recovery ................................................................................................................ 58
ROMPaq utility ................................................................................................................................. 58
Integrated Lights-Out 3 technology ..................................................................................................... 58
Erase Utility ..................................................................................................................................... 59
USB support .................................................................................................................................... 59
Diagnostic tools ......................................................................................................................................... 59
HP Insight Diagnostics ...................................................................................................................... 59
HP Insight Diagnostics survey functionality .......................................................................................... 60
Integrated Management Log .............................................................................................................. 60
Remote support and analysis tools ............................................................................................................... 60
HP Insight Remote Support software ................................................................................................... 60
Keeping the system current .......................................................................................................................... 61
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Drivers ............................................................................................................................................ 61
Version control ................................................................................................................................. 61
ProLiant Support Packs ...................................................................................................................... 62
Operating System Version Support ..................................................................................................... 62
Firmware ......................................................................................................................................... 62
HP Smart Update Manager ............................................................................................................... 62
Change control and proactive notification .......................................................................................... 63
Care Pack ....................................................................................................................................... 63
Troubleshooting .......................................................................................................................... 64
Pre-diagnostic steps .................................................................................................................................... 64
Important safety information .............................................................................................................. 64
Symptom information ........................................................................................................................ 66
Prepare the server for diagnosis ......................................................................................................... 66
Loose connections ...................................................................................................................................... 68
Service notifications .................................................................................................................................... 68
Server health LEDs ...................................................................................................................................... 68
Troubleshooting flowcharts .......................................................................................................................... 69
Start diagnosis flowchart ................................................................................................................... 69
General diagnosis flowchart .............................................................................................................. 70
Server power-on problems flowchart .................................................................................................. 72
POST problems flowchart .................................................................................................................. 75
OS boot problems flowchart .............................................................................................................. 77
Server fault indications flowchart ....................................................................................................... 78
POST error messages and beep codes ......................................................................................................... 80
Battery ....................................................................................................................................... 82
Regulatory compliance notices ..................................................................................................... 83
Regulatory compliance identification numbers ............................................................................................... 83
Federal Communications Commission notice ................................................................................................. 83
FCC rating label .............................................................................................................................. 83
FCC Notice, Class A Equipment ........................................................................................................ 83
Declaration of conformity for products marked with the FCC logo, United States only ........................................ 84
Modifications ............................................................................................................................................. 84
Cables ...................................................................................................................................................... 84
Canadian notice (Avis Canadien) ................................................................................................................ 84
European Union regulatory notice ................................................................................................................ 84
Disposal of waste equipment by users in private households in the European Union .......................................... 85
Japanese class A notice .............................................................................................................................. 85
BSMI notice ............................................................................................................................................... 86
Korean class A notice ................................................................................................................................. 86
Chinese notice ........................................................................................................................................... 86
Laser compliance ....................................................................................................................................... 86
Battery replacement notice .......................................................................................................................... 87
Taiwan battery recycling notice ................................................................................................................... 87
Power cord statement for Japan ................................................................................................................... 87
Electrostatic discharge ................................................................................................................. 88
Preventing electrostatic discharge ................................................................................................................ 88
Grounding methods to prevent electrostatic discharge .................................................................................... 88
Specifications ............................................................................................................................. 89
Environmental specifications ........................................................................................................................ 89
Mechanical specifications ........................................................................................................................... 89
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Power supply specifications ......................................................................................................................... 89
Support and other resources ........................................................................................................ 91
Before you contact HP ................................................................................................................................ 91
HP contact information ................................................................................................................................ 91
Customer Self Repair .................................................................................................................................. 91
Acronyms and abbreviations ........................................................................................................ 99
Documentation feedback ........................................................................................................... 102
Index ....................................................................................................................................... 103
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Component identification
2
Front panel components
• SFF model
Item Description
1
2
3
4
Optical drive
Serial label pull tab
USB connectors (2)
Drive bays
• LFF model
Item Description
1
3
4
Optical drive
Serial label pull tab
USB connectors (2)
Drive bays
Component identification 7
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Front panel LEDs
Item Description Status
1
2
3
4
5
6
Internal health LED Green = Normal
Amber = System degraded
Red = System critical
Off = Normal (when in standby mode)
NIC 1 link/activity LED Green = Network link
Flashing green = Network link and activity
Off = No network link
If the power is off, view the LEDs on the RJ-45 connector.
NIC 2 link/activity LED Green = Network link
Flashing green = Network link and activity
Off = No link to network
If the power is off, view the LEDs on the RJ-45 connector.
Drive activity LED Green = Drive active
Off = No drive activity
Power On/Standby button
and system power LED
UID button/LED Blue = Activated
Green = Normal (system on)
Amber = System in standby, but power is still applied
Off = Power cord not attached or the power supply failed
Flashing blue = System being managed remotely
Off = Deactivated
Rear panel components
Item Description
1
2
3
4
Power cord connector
Video connector
Serial connector
10/100/1000 NIC 2 connector
Component identification 8
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Item Description
5
6
7
8
9
10
10/100/1000 NIC 1 connector/ shared iLO management
port
HP dedicated iLO management port (optional)
USB connectors (4)
T10/T15 tool
Slot 1 PCIe2 x16 (16, 8, 4, 1)
Slot 2 PCIe2 x8 (4, 1)
Rear panel LEDs
Item Description Status
1
2
3
4
5
UID button/LED Blue = Identification
Flashing blue = System is being managed
remotely
Off = Off
NIC2 link LED Green = 10M/100M/1G link speed
Off = No connection
NIC2 activity LED Green = Linked to the network
Flashing green = Linked and activity on the
network
Off = No network activity
NIC1 link LED Green = 10M/100M/1G link speed
Off = No connection
NIC1 activity LED Green = Linked to the network
Flashing green = Linked and activity on the
network
Off = No network activity
Component identification 9
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PCIe expansion slot definitions
Slot Type Length Connector Interconnect
1
2
PCIe2 Full x16 x16
PCIe2 Half x8 x4
System board components
Item Description
1
2
3
4
5
6
7
8
9
10
11
12
13
15
16
17
18
19
20
DIMM slots 1-4
Processor socket
System power connector (24 pin)
Fan connector 7 (Reserved)
Fan connector 8 (Reserved)
Fan connector 3
Fan connector 4
RPS connector
Fan connector 5
System battery
2
I
C cable connector
SATA connectors
SD card slot
Mini-SAS connector
Front panel connector
Fan connector 6
Front USB connectors
Internal USB connector
PCIe riser board connectors
Reserved
Component identification 10
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Item Description
22
21
23
24
TPM connector
Power supply connector (4 pin)
System maintenance switch
HP dedicated iLO management connector
System board LEDs
Item LED description Status
1
Power supply 1
failure
2
Power supply 2
(redundant) failure
Red = Power supply 1 failed
Off = Normal
Red = Power supply 2 failed
Off = Normal
System maintenance switch
Position Default Function
1
2
3
4
5
6
7
Off Off = iLO 3 security is enabled
On = iLO 3 security is disabled
Off Off = System configuration can be
changed
On = System configuration is locked
Off Reserved
Off Reserved
Off Off = Password is enabled
On = Password is disabled
Off Off = No function
On = Clear NVRAM
Off Reserved
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Position Default Function
8
Off Reserved
9
10
Off Reserved
Off Reserved
When the system maintenance switch position 6 is set to the On position, the system is prepared to erase all
system configuration settings from both CMOS and NVRAM.
CAUTION: Clearing CMOS and/or NVRAM deletes configuration information. Be sure to
properly configure the server or data loss could occur.
NMI functionality
An NMI crash dump enables administrators to create crash dump files when a system is hung and not
responding to traditional debug mechanisms.
Crash dump log analysis is an essential part of diagnosing reliability issues, such as hangs in operating
systems, device drivers, and applications. When crashes freeze a system, administrators must cycle the
system power. Resetting the system erases any information that support issue analysis, but the NMI feature
preserves that information by performing a memory dump before a hard reset.
The administrator must use the iLO Virtual NMI feature to force the OS to invoke the NMI handler and
generate a crash dump log.
For additional information, see the HP website
(http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00797875/c00797875.pdf).
DIMM slot locations
DIMM slots are numbered sequentially for the processor.
Populate the DIMM slots in the following sequence:
• 1 DIMM: 2A
Component identification 12
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