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Contents
Chapter 1
Introduction1
Introducing the Guest Management Software ...................................2
About this guide................................................................................3
Important terms..........................................................................3
The Guest Management Software makes it easy for office staff to manage guest accounts for an
HP ProCurve public access wireless network. Key features include:
• Running the Guest Management Software on a single or across multiple computers.
• Managing guest accounts connected to APs on either a single or across multiple controllers.
• Single or batch guest account creation.
• A variety of account options, including specific start and end dates and times, predefined
durations, and support for MSM7xx controller subscription plans.
• Ability to quickly activate, edit, and suspend accounts.
• Printing of account vouchers.
• Copying of guest account information to the clipboard for use in other programs.
• Using its own internal database or an external third-party database for guest account data
storage.
• Easy customization of the logo on the guest wireless network HTML login page.
• Security using X.509 certificates, which the Guest Management Software can automatically
This guide explains how to install, configure, and operate the Guest Management Software.
Important terms
The following terms are used in this guide.
TermDescription
ControllerRefers to the MSM7xx controllers, both the Access controllers
and Mobility controllers.
VSCVirtual service community. VSCs are used to define the
characteristics of a wireless network on a controller.
SSIDService set identifier. Also known as the wireless network
name.
Operator accountThe account used to log in and operate the Guest
Management Software. The Guest Management Software
supports two types of accounts: administrator and operator.
Guest accountAccounts that are managed by the Guest Management
Guest Management Software
station
Conventions
This guide uses specific syntax when directing you to interact with the Guest Management
Software user interface and the controller management tool.
Example directions in this guideWhat to do in the user interface
Select File > Preferences.In the Guest Management Software
For Password, specify secret22.In the Guest Management Software
Select Controller >> Wireless > RadiosIn the controller management tool, in the
Software and what guests use to log into the wireless network.
A computer on which the Guest Management Software is
installed.
interface, on the main menu, select File and
then select Preferences on the sub-menu.
interface, in the Password field, enter the
text secret22 exactly as shown.
Network Tree, select Controller, select
Wireless from the main menu, and then
select Radios from the submenu. All
elements to the left of the double angle
brackets >> are found in the Network Tree.
The Guest Management Software can be installed on one or more computers, and works with any
MSM7xx controller with a matching software version.
Multiple computer deployment
The following diagram shows a sample MSM7xx deployment with the Guest Management Software
(GMS) installed on multiple computers.
In this scenario, the Guest Management Software is installed on multiple computers at the
reception desk in a large hotel. In addition, it is also installed on the hotel manager’s computer. To
support this scenario, the Guest Management Software makes use of a third-party database
installed on the network. The third-party database can be installed on one of the computers on
which the Guest Management Software is also installed. The Guest Management Software must
be installed on each computer from where it will be used.
Note: You must use a third-party database when the Guest Management Software is
installed on more than one computer. If the Guest Management Software is installed
on only one computer, the additional option of using a local internal database is
available.
This scenario uses two VSCs:
• Hotspot: Provides free access to information about the hotel in all public spaces.
• Guest: Provides paying hotel guests with premium access in their rooms.
MSM7xx Controllers purchased on April 15, 2010 or later, are entitled to the HP ProCurve Guest
Management Software v5.4. Customers who have an active CarePack or Support Contract for an
MSM7xx Controller are also entitled to the Guest Management Software. Printed instructions
provided with the MSM7xx Controllers describe how to download the Guest Management Software
installation package.
Computer requirements
Note: Installing the Guest Management Software on a mobile computer is not
recommended.
To install and run the Guest Management Software, a computer requires the following software and
hardware:
• Operating system: Windows XP (SP2 recommended), Windows Vista.
• Memory: Minimum of 512 MB.
• HD space: Minimum of 200 MB free disk space to run the Guest Management Software
program, 2 GB for the station hosting the database.
• Network connection to an HP ProCurve MSM7xx controller.
If a third-party database is used, a blank database must be created before running the Guest
Management Software and, if required by the third-party database, database driver software must
be installed.
For a list of supported databases, see “Database selection” on page 9.
Controller requirements
The Guest Management Software 5.4 requires one of the following controllers at version 5.4 or
higher:
• MSM7xx controllers: MSM710, MSM730, MSM750, MSM760 or MSM765zl.
Note: The SOAP interface must be enabled on the port that the controller uses to
communicate with the Guest Management Software. By default, SOAP is enabled for
the LAN port on all MSM controllers. To verify that SOAP is enabled on a controller,
open the controller management tool and select Controller >> Management > SOAP and verify that SOAP server configuration is checked.
Installation
If running the Guest Management Software on a single computer, you can use its own internal
database or a third-party database. If you plan to run the Guest Management Software on multiple
computers, you must use a third-party database.
Note: External RADIUS/Active Directory accounts cannot be managed with the Guest
Note: The Guest Management Software should be installed from a Windows account that
has administrator rights.
Installing on a single computer
To install the Guest Management Software, double-click the GMS_xxxx_Bxxx_install.exe file,
which is located in the downloaded installation package. Follow the on-screen directions. The
Guest Management Software will be installed in the folder of your choice. After the installation is
completed, you are prompted to either view the README file or to start the Guest Management
Software.
Installing on multiple computers
To install the Guest Management Software on multiple computers, do the following:
1. Install a third-party database to store Guest Management Software data. The database must
be installed on a server that is accessible to all computers that will run the Guest Management
Software. This can include a computer on which the Guest Management Software is also
installed.
2. Create a blank database using the third-party database software before installing the Guest
Management Software.
Make note of the following parameters when configuring the third-party database for the Guest
Management Software.
• Username/password that has read/write/create privileges for the database.
• Database name.
• Database IP or hostname.
• Database port number.
3. To ensure that the database is correctly initialized, the Guest Management Software must be
installed, started, and configured on a single computer. The administrator account, of which
there can be only one, is created during the initial installation.
4. You can then install the Guest Management Software on all other computers. To install the
Guest Management Software, double-click the GMS_xxxx_Bxxx_install.exe file, which is
located in the downloaded installation package. Follow the on-screen directions. The Guest
Management Software will be installed in the folder of your choice. After the installation is
completed, you are prompted to either view the README file or to start the Guest
Management Software.
Starting for the first time
To start the Guest Management Software, select Start > All Programs > Colubris > Visitor
Management Tool > Visitor Management Tool.
The first time you start the Guest Management Software, the configuration wizard guides you
through the following procedures.
If running the Guest Management Software on a single computer, you can select Local (to use
its own internal database) or a third-party database. If you plan to run the Guest Management
Software on multiple computers, select a third-party database.
See “Installing on multiple computers” on page 8 for more information.
The Guest Management Software has been tested with the following third-party database
engines:
• PostGRE SQL 8.3.7 (Linux). This is the recommended external database.
• Microsoft SQL Server 9.0.1399 (Windows)
• Oracle XE 10.2.0.1-1.0 (Linux)
• MySQL Standard 5.0.51 (Linux).
Note: To use the MySQL database, you must first install the driver. Proceed as
follows:
1. Acquire a commercial license for the Connector/J (JDBC driver) component of MySQL,
version 5.0.2 or greater.
2. Copy the driver file (which should be called mysql-connector-java-x.x.x-bin.jar where
x.x.x is the version number of the driver) to the lib subdirectory of where you installed
the Guest Management Software.
3. Modify the file VisitorManagementTool.cmd to reflect the exact version of the driver
used. Look for the line starting with @set MYSQL and change the version number
there.
Note: The Guest Management Software may work with the listed databases under
other operating systems, provided the same version is used. However, you
assume the risks of running the Guest Management Software on any non-tested
platform or database.
Note: The database type cannot be changed without re-installing the Guest
Management Software.
C. Certificate Authority (CA) certificate creation
After the database selection is complete, the Certificate Authority Creation Wizard starts.
The Certificate authority is used as follows:
• When a controller is added to the Guest Management Software database, the CA
certificate is automatically installed on the controller. This certificate is used to validate the
identities of the Guest Management Software and the controller when they exchange
information.
• The CA certificate is used to sign the certificates for operator accounts.
• The username and password defined for the CA certificate are used as the login
This step is optional. Controllers can be added later if desired.
Note: Before adding a controller, make sure that no user is currently logged in to the
controller management tool.
After the CA certificate has been created, the Add Service Controller Wizard starts. Define
the settings for a controller on your network and select Finish. The HTTPS TCP port and
SOAP TCP port fields are both predefined, at 443 and 448 respectively.
When selected, Display and confirm the service controller’s certificate ensures increased
security. For example, you can create certificates and digitally sign them. Because this
signature appears on each certificate when it is displayed, a different signature appearing on a
certificate would indicate suspicious behavior, such as a compromised or hacked device being
used to connect to the service.
If you specify a static IP address in the Specify Service Controller information window, a Warning appears:
Select Yes to continue.
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