HP PRO CP1020 User Manual
LASERJET PRO CP1020
COLOR PRINTER SERIES
User Guide
HP LaserJet Pro CP1020 Color Printer
Series
User Guide
Copyright and License
© 2010 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or omissions
contained herein.
Edition 2, 10/2010
Part number: CE913-90901
Trademark Credits
®
, Acrobat®, and PostScript® are
Adobe
trademarks of Adobe Systems
Incorporated.
Intel® Core™ is a trademark of Intel
Corporation in the U.S. and other countries.
Java™ is a US trademark of Sun
Microsystems, Inc.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered
trademarks of Microsoft Corporation.
®
is a registered trademark of The
UNIX
Open Group.
ENERGY STAR and the ENERGY STAR
mark are registered U.S. marks.
Conventions used in this guide
TIP: Tips provide helpful hints or shortcuts.
NOTE: Notes provide important information to explain a concept or to complete a task.
CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging
the product.
WARNING! Warnings alert you to specific procedures that you should follow to avoid personal
injury, catastrophic loss of data, or extensive damage to the product.
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iv Conventions used in this guide ENWW
Table of contents
1 Product basics ................................................................................................................................................ 1
Product comparison ............................................................................................................................. 2
Environmental features ........................................................................................................................ 2
Accessibility features ............................................................................................................................ 3
Product views ....................................................................................................................................... 4
Product front view ................................................................................................................ 4
Product back view ................................................................................................................ 5
Serial number and model number location .......................................................................... 5
Control panel layout ............................................................................................................. 6
2 Software for Windows .................................................................................................................................... 7
Supported operating systems for Windows .......................................................................................... 8
Supported printer drivers for Windows ................................................................................................. 8
Change print job settings for Windows ................................................................................................. 9
Change printer-driver settings for Windows ....................................................................................... 10
Change the settings for all print jobs until the software program is closed ........................ 10
Change the default settings for all print jobs ...................................................................... 10
Change the product configuration settings ........................................................................ 10
Remove software for Windows ........................................................................................................... 11
Supported utilities for Windows (network models only) ...................................................................... 12
3 Use the product with Mac ............................................................................................................................ 13
Software for Mac ................................................................................................................................ 14
Supported operating systems for Mac ............................................................................... 14
Supported printer drivers for Mac ...................................................................................... 14
Install software for Mac operating systems ........................................................................ 14
Remove software from Mac operating systems ................................................................. 16
Change printer-driver settings for Mac .............................................................................. 17
Software for Mac computers .............................................................................................. 18
Print with Mac ..................................................................................................................................... 19
Cancel a print job with Mac ................................................................................................ 19
Change the paper size and type with Mac ......................................................................... 19
Resize documents or print on a custom paper size with Mac ............................................ 19
Create and use printing presets with Mac ......................................................................... 19
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Print a cover page with Mac .............................................................................................. 20
Print multiple pages on one sheet of paper with Mac ........................................................ 20
Print on both sides of the page (duplex) with Mac ............................................................. 21
Set the color options with Mac ........................................................................................... 21
4 Connect the product ..................................................................................................................................... 23
Supported network operating systems (network models only) ........................................................... 24
Printer sharing disclaimer .................................................................................................. 24
Connect with USB .............................................................................................................................. 25
CD installation .................................................................................................................... 25
Connect to a network (network models only) ..................................................................................... 26
Supported network protocols ............................................................................................. 26
Install the product on a wired network ............................................................................... 26
Install the product on a wireless network ........................................................................... 27
Configure network settings ................................................................................................ 31
5 Paper and print media .................................................................................................................................. 33
Understand paper use ........................................................................................................................ 34
Special paper guidelines .................................................................................................... 34
Change the printer driver to match the paper type and size .............................................................. 36
Supported paper sizes ....................................................................................................................... 37
Supported paper types ....................................................................................................................... 39
Load paper trays ................................................................................................................................ 41
Load the input tray ............................................................................................................. 41
Tray capacity ..................................................................................................................... 42
Paper orientation for loading trays ..................................................................................... 42
6 Print tasks ...................................................................................................................................................... 43
Cancel a print job with Windows ........................................................................................................ 44
Basic print tasks with Windows .......................................................................................................... 45
Open the printer driver with Windows ................................................................................ 45
Get help for any printing option with Windows ................................................................... 45
Change the number of print copies with Windows ............................................................. 46
Save custom print settings for reuse with Windows .......................................................... 46
Improve print quality with Windows ................................................................................... 49
Print on both sides (duplex) with Windows ........................................................................ 50
Print multiple pages per sheet with Windows .................................................................... 52
Select page orientation with Windows ............................................................................... 54
Set color options with Windows ......................................................................................... 56
Additional print tasks with Windows ................................................................................................... 57
Print colored text as black (grayscale) with Windows ........................................................ 57
Print on preprinted letterhead or forms with Windows ....................................................... 58
Print on special paper, labels, or transparencies with Windows ........................................ 60
vi ENWW
Print the first or last page on different paper with Windows ............................................... 62
Scale a document to fit page size with Windows ............................................................... 63
Add a watermark to a document with Windows ................................................................. 65
Create a booklet with Windows ......................................................................................... 65
7 Color ............................................................................................................................................................... 67
Adjust color ......................................................................................................................................... 68
Change the color theme for a print job .............................................................................. 68
Change the color options ................................................................................................... 68
Manual color options .......................................................................................................... 69
Match colors ....................................................................................................................................... 71
8 Manage and maintain the product ............................................................................................................... 73
Print information pages ...................................................................................................................... 74
Print the configuration page ............................................................................................... 74
Print the supplies status page ............................................................................................ 74
Use the HP Embedded Web Server (network models only) .............................................................. 75
Open the HP Embedded Web Server ................................................................................ 75
HP Embedded Web Server features ................................................................................. 75
Product security features .................................................................................................................... 77
Lock the product ................................................................................................................ 77
Assign a system password ................................................................................................ 77
Economy settings ............................................................................................................................... 78
Set Auto-On/Auto-Off mode ............................................................................................... 78
Manage supplies and accessories ..................................................................................................... 79
Print when a print cartridge or imaging drum is at estimated end of life ............................ 79
Manage print cartridges and imaging drums ..................................................................... 80
Replacement instructions .................................................................................................. 82
Clean the product ............................................................................................................................... 90
Clean the paper path ......................................................................................................... 90
Clean the exterior .............................................................................................................. 90
Product updates ................................................................................................................................. 90
9 Solve problems ............................................................................................................................................. 91
Self help ............................................................................................................................................. 92
Solve problems checklist .................................................................................................................... 93
Step 1: Make sure that the product is set up correctly ....................................................... 93
Step 2: Check the cabling or wireless connection (network models only) ......................... 93
Step 3: Check to see if any control-panel lights are lit ....................................................... 93
Step 4: Check the paper .................................................................................................... 93
Step 5: Check the software ................................................................................................ 94
Step 6: Test print functionality ........................................................................................... 94
Step 7: Check the supplies ................................................................................................ 94
ENWW vii
Step 8: Try sending a print job from a computer ................................................................ 94
Factors that affect product performance ............................................................................................ 95
Restore factory settings ...................................................................................................................... 96
Interpret control panel light patterns ................................................................................................... 97
Status alert messages ...................................................................................................................... 100
Paper feeds incorrectly or becomes jammed ................................................................................... 105
The product does not pick up paper ................................................................................ 105
The product picks up multiple sheets of paper ................................................................ 105
Prevent paper jams .......................................................................................................... 105
Clear jams ........................................................................................................................ 106
Improve print quality ......................................................................................................................... 111
Use the correct paper type setting in the printer driver .................................................... 111
Adjust color settings in the printer driver .......................................................................... 112
Use paper that meets HP specifications .......................................................................... 113
Print a cleaning page ....................................................................................................... 114
Calibrate the product to align colors ................................................................................ 114
Check the print cartridges ................................................................................................ 114
The product does not print or it prints slowly .................................................................................... 119
The product does not print ............................................................................................... 119
The product prints slowly ................................................................................................. 119
Solve connectivity problems ............................................................................................................. 120
Solve direct-connect problems ........................................................................................ 120
Solve network problems .................................................................................................. 120
Solve wireless network problems ..................................................................................................... 122
Wireless connectivity checklist ........................................................................................ 122
The product does not print after the wireless configuration completes ............................ 122
The product does not print, and the computer has a third-party firewall installed ........... 123
The wireless connection does not work after moving the wireless router or product ...... 123
Cannot connect more computers to the wireless product ................................................ 123
The wireless product loses communication when connected to a VPN .......................... 123
The network does not appear in the wireless networks list ............................................. 123
The wireless network is not functioning ........................................................................... 123
Solve product software problems ..................................................................................................... 125
Solve common Mac problems .......................................................................................................... 126
The printer driver is not listed in the Print & Fax list ........................................................ 126
The product name does not appear in the product list in the Print & Fax list .................. 126
The printer driver does not automatically set up the selected product in the Print &
Fax list ............................................................................................................................. 126
A print job was not sent to the product that you wanted .................................................. 126
When connected with a USB cable, the product does not appear in the Print & Fax list
after the driver is selected. ............................................................................................... 127
You are using a generic printer driver when using a USB connection ............................. 127
viii ENWW
Appendix A Supplies and accessories ........................................................................................................ 129
Order parts, accessories, and supplies ............................................................................................ 130
Part numbers .................................................................................................................................... 130
Print cartridges ................................................................................................................. 130
Imaging drums ................................................................................................................. 130
Cables and interfaces ...................................................................................................... 130
Appendix B Service and support ................................................................................................................. 131
Hewlett-Packard limited warranty statement .................................................................................... 132
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement ................ 134
HP's LaserJet imaging drum limited warranty statement for replacement imaging drums ............... 135
Data stored on the print cartridge and imaging drum ....................................................................... 136
End User License Agreement .......................................................................................................... 137
OpenSSL .......................................................................................................................................... 139
Customer support ............................................................................................................................. 139
Repack the product .......................................................................................................................... 140
Appendix C Specifications ............................................................................................................................ 141
Physical specifications ..................................................................................................................... 142
Power consumption, electrical specifications, and acoustic emissions ............................................ 142
Environmental specifications ............................................................................................................ 142
Appendix D Regulatory information ............................................................................................................ 143
FCC regulations ............................................................................................................................... 144
Environmental product stewardship program ................................................................................... 145
Protecting the environment .............................................................................................. 145
Ozone production ............................................................................................................ 145
Power consumption ......................................................................................................... 145
Paper use ........................................................................................................................ 145
Plastics ............................................................................................................................ 145
HP LaserJet print supplies ............................................................................................... 145
Return and recycling instructions ..................................................................................... 146
Paper ............................................................................................................................... 147
Material restrictions .......................................................................................................... 147
Disposal of waste equipment by users in private households in the European Union .... 147
Chemical substances ....................................................................................................... 147
Material Safety Data Sheet (MSDS) ................................................................................ 147
For more information ....................................................................................................... 147
Declaration of conformity (base models) .......................................................................................... 148
Declaration of conformity (wireless models) ..................................................................................... 150
Safety statements ............................................................................................................................. 152
Laser safety ..................................................................................................................... 152
Canadian DOC regulations .............................................................................................. 152
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VCCI statement (Japan) .................................................................................................. 152
Power cord instructions ................................................................................................... 152
Power cord statement (Japan) ......................................................................................... 152
EMC statement (Korea) ................................................................................................... 152
Laser statement for Finland ............................................................................................. 153
GS statement (Germany) ................................................................................................. 153
Substances Table (China) ............................................................................................... 154
Restriction on Hazardous Substances statement (Turkey) ............................................. 154
Additional statements for wireless products ..................................................................................... 155
FCC compliance statement—United States .................................................................... 155
Australia statement .......................................................................................................... 155
Brazil ANATEL statement ................................................................................................ 155
Canadian statements ....................................................................................................... 155
European Union regulatory notice ................................................................................... 155
Notice for use in France ................................................................................................... 156
Notice for use in Russia ................................................................................................... 156
Korean statement ............................................................................................................ 156
Taiwan statement ............................................................................................................ 156
Index ................................................................................................................................................................. 157
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1 Product basics
Product comparison
●
Environmental features
●
Accessibility features
●
Product views
●
ENWW 1
Product comparison
HP LaserJet Pro CP1025
CE913A
● Speed: Prints up to 16 A4-size pages per minute (ppm) or 17
letter-size ppm monochrome and 4 ppm color
●
Tray: 150 sheets of 75 g/m
●
Output bin: 50 sheets of 75 g/m
2
(20 lb)
2
(20 lb)
HP LaserJet Pro CP1025nw
CE914A
HP LaserJet Pro CP1025 plus:
Connectivity: 802.11b/g/n wireless networking, built-in
●
networking to connect to 10Base-T/100Base-TX networks
Internal networking: HP internal networking port
●
● Connectivity: Hi-Speed USB 2.0 port
Two-sided printing (duplexing): Manual duplexing (using
●
the printer driver)
Introductory print cartridge: Supplied with product
●
Environmental features
Recycling Reduce waste by using recycled paper.
Recycle print cartridges by using the HP return process.
Energy savings Save energy with HP Auto-On/Auto-Off Technology.
Manual duplex printing Save paper by using the manual duplex printing setting.
Print multiple pages per
sheet
Save paper by printing two or more pages of a document side-by-side on one sheet of paper.
Access this feature through the printer driver.
2 Chapter 1 Product basics ENWW
Accessibility features
The product includes several features that aid users with accessibility issues.
Online user guide that is compatible with text screen-readers.
●
Print cartridges and the imaging drum can be installed and removed by using one hand.
●
All doors and covers can be opened by using one hand.
●
ENWW Accessibility features 3
Product views
Product front view
1
6
2
5
3
4
1 Output bin
2 Control panel
3 Power button
4 Main-input tray
5 Front cover (provides access to the imaging drum)
6 Print cartridge door (provides access to the cyan, magenta, yellow, and black print cartridges)
4 Chapter 1 Product basics ENWW
Product back view
1
1 Kensington lock
2 Rear jam-access door
3 HP internal network port (network models only)
4 USB port
2
3
4
5
5 Power receptacle
Serial number and model number location
The label that contains the product and serial numbers is on the inside of the front cover.
ENWW Product views 5
Control panel layout
1
2
3
4
5
6
7
1
2-5
6
7
8
9
9
Wireless button and light
Cartridge buttons and lights
Attention light
Ready light
Resume button
Cancel button
8
Press and hold the button to enable Wi-Fi Protected
Setup (WPS) (network models only). The light
indicates the state of the wireless connection.
When the print cartridge door is closed, press the
button to access the print cartridge of the
corresponding color. The light indicates the state of
the print cartridge.
Indicates that the print-cartridge door is open or
other errors exist.
When the light is on, the product is ready to print,
When the light is blinking, the product is processing
data.
Press to resume a print job.
Press to cancel a print job.
6 Chapter 1 Product basics ENWW
2 Software for Windows
Supported operating systems for Windows
●
Supported printer drivers for Windows
●
Change print job settings for Windows
●
Change printer-driver settings for Windows
●
Remove software for Windows
●
Supported utilities for Windows (network models only)
●
ENWW 7
Supported operating systems for Windows
The product comes with software for the following Windows® operating systems:
Windows 7 (32-bit and 64-bit)
●
Windows Vista (32-bit and 64-bit)
●
Windows XP (32-bit, Service Pack 2)
●
Windows Server 2003 (32-bit, Service Pack 3)
●
Windows Server 2008 (32-bit and 64-bit)
●
Supported printer drivers for Windows
The product comes with software for Windows that allows the computer to communicate with the
product. This software is called a printer driver. Printer drivers provide access to product features,
such as printing on custom-sized paper, resizing documents, and inserting watermarks.
NOTE: The most recent drivers are available at www.hp.com/support/ljcp1020series.
8 Chapter 2 Software for Windows ENWW
Change print job settings for Windows
Tool for changing the settings Method for changing the
Software program settings On the File menu in the software
Printer Properties in the
software program
Default printer driver settings 1. Open the list of printers on
settings
program, click Page Setup or a
similar command.
The steps vary for each
software program. This
procedure is most common.
1. On the File menu in the
software program, click
Print.
2. Select the product, and
then click Properties or
Preferences.
3. Change the settings on any
of the tabs.
your computer, and select
this product.
NOTE: This step varies
for each operating system.
2. Click Printer, and then
click Printing
Preferences.
Duration of changes Hierarchy of changes
These settings are in effect for
the current print job only.
These settings are in effect for
the current session of the
software program.
These settings remain in effect
until you change them again.
NOTE: This method changes
the default settings for the
printer driver for all software
programs.
Settings changed here override
settings changed anywhere
else.
Settings changed here override
default printer driver settings
and default product settings.
You can override these settings
by changing settings in the
software program.
3. Change the settings on any
of the tabs.
ENWW Change print job settings for Windows 9
Change printer-driver settings for Windows
Change the settings for all print jobs until the software program is closed
1. On the File menu in the software program, click Print.
2. Select the driver, and then click Properties or Preferences.
The steps can vary; this procedure is most common.
Change the default settings for all print jobs
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start
menu view): Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start
menu view): Click Start, click Settings, and then click Printers.
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and
Sound click Printer.
Windows 7: Click Start, and then click Devices and Printers.
2. Right-click the driver icon, and then select Printing Preferences.
Change the product configuration settings
1. Windows XP, Windows Server 2003, and Windows Server 2008 (using the default Start
menu view): Click Start, and then click Printers and Faxes.
Windows XP, Windows Server 2003, and Windows Server 2008 (using the Classic Start
menu view): Click Start, click Settings, and then click Printers.
Windows Vista: Click Start, click Control Panel, and then in the category for Hardware and
Sound click Printer.
Windows 7: Click Start, and then click Devices and Printers.
2. Right-click the driver icon, and then select Properties or Printer properties.
3. Click the Configure tab.
10 Chapter 2 Software for Windows ENWW
Remove software for Windows
Windows XP
1. Click Start, and then click Programs.
2. Click HP, and then click the product name.
3. Click Uninstall, and then follow the onscreen instructions to remove the software.
Windows Vista and Windows 7
1. Click Start, and then click All Programs.
2. Click HP, and then click the product name.
3. Click Uninstall, and then follow the onscreen instructions to remove the software.
ENWW Remove software for Windows 11
Supported utilities for Windows (network models only)
HP Embedded Web Server (The HP EWS is only accessible when the product is network
●
connected, not when the product is connected via USB.)
12 Chapter 2 Software for Windows ENWW
3 Use the product with Mac
Software for Mac
●
Print with Mac
●
ENWW 13
Software for Mac
Supported operating systems for Mac
The product supports the following Mac operating systems:
● Mac OS X 10.5, 10.6, and later
NOTE: For Mac OS X 10.5 and later, PPC and Intel® Core™ Processor Macs are supported. For
Mac OS X 10.6, Intel Core Processor Macs are supported.
Supported printer drivers for Mac
The HP LaserJet software installer provides PostScript® Printer Description (PPD) files, and Printer
Dialog Extensions (PDEs) for use with Mac OS X computers. The HP printer PPD and PDE files, in
combination with the product printer driver, provide full printing functionality and access to specific
HP printer features.
Install software for Mac operating systems
Install software for Mac computers connected directly to the product
This product supports a USB 2.0 connection. Use an A-to-B type USB cable. HP recommends using
a cable that is no longer than 2 m (6.5 ft).
1. Connect the USB cable to the product and the computer.
2. Install the software from the CD.
3. Click HP Installer icon, and follow the onscreen instructions.
4. On the Congratulations screen, click the OK button.
5. Print a page from any program to make sure that the printing software is correctly installed.
14 Chapter 3 Use the product with Mac ENWW
Install software for Mac computers on a wired network
Configure the IP address
1. Connect the network cable to the product and to the network.
2. Wait for 60 seconds before continuing. During this time, the network recognizes the product and
assigns an IP address or host name for the product.
3. Press and hold the Resume
a supplies status page.
4. Find the IP address on the configuration report.
LASERJET PROFESSIONAL
Install the software
1. Quit all programs on the computer.
2. Install the software from the CD.
3. Click the HP Installer icon, and follow the onscreen instructions.
4. On the Congratulations screen, click the OK button.
5. Print a page from any program to make sure that the printing software is correctly installed.
button for two to three seconds to print a configuration page and
ENWW Software for Mac 15
Install software for Mac computers on a wireless network
Before installing the product software, make sure the product is not connected to the network using a
network cable.
If your wireless router does not support Wi-Fi Protected Setup (WPS), obtain the wireless router
network settings from your system administrator, or complete the following tasks:
Obtain the wireless network name or service set identifier (SSID).
●
Determine the security password or encryption key for the wireless network.
●
Connect the product to a wireless network using WPS
If your wireless router supports Wi-Fi Protected Setup (WPS), this is the simplest way to set up the
product on a wireless network.
1. Press the WPS button on your wireless router.
2. Press and hold the Wireless
button when the wireless light starts blinking.
3. Wait up to two minutes while the product establishes a network connection with the wireless
router.
NOTE: If this method is not successful, try using the wireless network using USB cable method.
Connect the product to a wireless network using a USB cable
If your wireless router does not support WiFi-Protected Setup (WPS), use this method to set up the
product on a wireless network. Using a USB cable to transfer settings makes setting up a wireless
connection easier. After the setup is complete, you can disconnect the USB cable and use the
wireless connection.
1. Insert the software CD into the computer CD tray.
2. Follow the on-screen instructions. When prompted, select the Connect through a wireless
network option. Connect the USB cable to the product when prompted.
CAUTION: Do not connect the USB cable until the installation program prompts you.
3. When the installation is complete, print a configuration page to make sure that the product has a
SSID name.
4. When installation is complete, disconnect the USB cable.
button on the product control panel for two seconds. Release the
Remove software from Mac operating systems
You must have administrator rights to remove the software.
1. Disconnect the product from the computer.
2. Open Applications.
3. Select Hewlett Packard.
4. Select HP Uninstaller.
16 Chapter 3 Use the product with Mac ENWW
5. Select the product from the list of devices, and then click the Uninstall button.
6. After the software is uninstalled, restart the computer and empty the Trash.
Change printer-driver settings for Mac
Change the settings for all print jobs
until the software program is closed
1. On the File menu, click the Print
button.
2. Change the settings that you want
on the various menus.
Change the default settings for all
print jobs
1. On the File menu, click the Print
button.
2. Change the settings that you want
on the various menus.
3. On the Presets menu, click the
Save As... option and type a name
for the preset.
These settings are saved in the
Presets menu. To use the new
settings, you must select the saved
preset option every time you open a
program and print.
Change the product configuration
settings
Mac OS X 10.5 and 10.6
1.
From the Apple menu
System Preferences menu and
then click the Print & Fax icon.
2. Select the product in the left side
of the window.
3. Click the Options & Supplies
button.
4. Click the Driver tab.
5. Configure the installed options.
, click the
ENWW Software for Mac 17
Software for Mac computers
Supported utilities for Mac (network models only)
HP Utility for Mac
Use the HP Utility to set up product features that are not available in the printer driver.
You can use the HP Utility when the product uses a universal serial bus (USB) cable or is connected
to a TCP/IP-based network.
Open the HP Utility
From the dock, click HP Utility.
▲
-or-
From Applications, click Hewlett Packard, and then click HP Utility.
HP Utility features
Use the HP Utility software to perform the following tasks:
Obtain information about supplies status.
●
Obtain information about the product, such as the firmware version and the serial number.
●
Print a configuration page.
●
For products connected to an IP-based network, obtain network information and open the
●
HP Embedded Web Server.
Configure the paper type and size for the tray.
●
Transfer files and fonts from the computer to the product.
●
● Update the product firmware.
● Display the color usage page.
Supported utilities for Mac
HP Embedded Web Server
The product is equipped with an embedded Web server, which provides access to information about
product and network activities.
18 Chapter 3 Use the product with Mac ENWW
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