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Table of contents
1 Document and product basics ........................................................................................... 1
Purpose and scope ................................................................................................................... 2
Software availability and localization ......................................................................................... 3
Printing-system software on the Web ........................................................................... 3
In-box printing-system software CD .............................................................................. 3
HP LaserJet Software CD — Windows partition .............................................. 3
CD versions and language support ............................................................... 4
Driver languages ......................................................................... 6
Installer languages ...................................................................... 7
Documentation languages ............................................................ 8
2 Windows software description and installation ............................................................... 11
SAP and Citrix Printing ......................................................................................................... 146
Index ............................................................................................................................... 147
viENWW
1Document and product basics
Purpose and scope
●
Software availability and localization
●
ENWW1
Purpose and scope
This software technical reference (STR) provides information about and troubleshooting tips for the
printing-system software for the product.
This STR is prepared in an electronic format to serve as a quick-reference tool for Global Support
Center (GSC) agents, support engineers, system administrators, management information systems (MIS)
personnel, and end users, as appropriate.
NOTE: This STR describes drivers that are available from the product firmware and shipped on the
printing-system software CD that comes with the product. This STR does not describe drivers that will
become available on the Web.
The following information is included in this STR:
Descriptions of drivers, operating systems, and system environments
●
Descriptions of installing and uninstalling the printing-system software components
●
For information about the location of information within chapters, see the table of contents. An index is
also provided in this STR.
Additional detailed information about the printing-system software is published in an addendum to this
STR. The following information is available in the addendum:
Lists of installed files
●
System-modification information, such as files added or modified
●
2Chapter 1 Document and product basicsENWW
Software availability and localization
This section provides information about the availability of the product printing-system software and
related software and firmware. Printing-system software on a CD is available from HP fulfillment
centers.
Printing-system software on the Web
All software that is contained on the installation CD is also available on the Web.
Web deployment is the preferred method for obtaining the latest software. The Web site offers an
option for automatic email notification about new software releases.
NOTE: This STR describes drivers that are shipped with the printing-system software CD. This STR
does not describe any drivers that might be released for use by support personnel.
To view the product support Web site, complete the following steps.
1.In the main screen of the installer, click the More Options button, and then click the
Documentation button.
2.Click the HP Help and Learn Center button.
3.In the HP Help and Learn Center screen, click the Web Support tab, and then select the
product model number.
In-box printing-system software CD
The software CD contains a variety of files for installing the printing-system software on the computer.
This section describes the files that are available on the software CD and provides additional
information about support and availability.
The product comes with one printing-system software CD with software for both Windows operating
systems and Mac OS X operating systems.
The files on the CD include documentation files and files that are required in order to install and
uninstall the printing-system components.
NOTE: For the latest software and printer drivers, go to www.hp.com/support/ljm401series.
HP LaserJet Software CD — Windows partition
NOTE: For information about the contents of the Mac partition, see Mac software and utilities
on page 107.
The root directory of the Windows software partition contains the AUTORUN.EXE file, the SETUP.EXE
file, and the following directories:
Documents
●
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Installer
●
Installer Content
●
Software availability and localization
3
Languages
●
Prerequisites
●
Setup
●
Utilities
●
x64
●
The Utilities folder contains the files to run these stand-alone utilities:
FileToEmail
●
LogAnalyzer.exe
●
Scrubber
●
CD versions and language support
The product printing-system software CD is available with the following components and languages.
The product provides discrete driver support in the following languages.
Table 1-2 Supported discrete driver languages
ComponentLanguage list
HP PCL 6 Print Driver
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Arabic
Bulgarian
Catalan
Croatian
Czech
Danish
Dutch
English
Estonian
Farsi
Finnish
French
German
Greek
Hebrew
Lithuanian
●
Norwegian
●
Polish
●
Portuguese
●
Romanian
●
Russian
●
Serbian
●
Simplified Chinese
●
Slovak
●
Slovenian
●
Spanish
●
Swedish
●
Thai
●
Traditional Chinese
●
Turkish
●
●
●
●
●
●
Hungarian
Italian
Japanese
Korean
Latvian
●
Ukrainian
6Chapter 1 Document and product basicsENWW
Installer languages
The product provides installer component support in the following languages.
Table 1-3 Installer component languages
ComponentLanguage list
Administrator install
Installer
Common Windows installer
Web registration *
Arabic
●
Bahasa Indonesian
●
Catalan
●
Croatian
●
Czech
●
Danish
●
Dutch
●
English
●
Finnish
●
French
●
German
●
Greek
●
Hebrew
●
Hungarian
●
Italian
●
Norwegian
●
Polish
●
Portuguese
●
Romanian
●
Russian
●
Simplified Chinese
●
Slovak
●
Slovenian
●
Spanish
●
Swedish
●
Thai
●
Traditional Chinese
●
Turkish
●
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Japanese
●
Korean
●
* Arabic and Hebrew support in English only
* Catalan support in Spanish only
* No support for Bulgarian, Estonian, Japanese, Kazakh, Lithuanian, Latvian, Serbian, Ukrainian, or
Vietnamese
Software availability and localization
7
Documentation languages
The product provides documentation in the following languages.
Table 1-4 Documentation languages
LanguageUser GuideHelp and Learn
Center
ArabicXXXXX
Bahasa IndonesianXXXXX
Bulgarian X
CatalanXXXXX
CzechXXXXX
DanishXXXXX
DutchXXXXX
EnglishXXXXX
Estonian X
Farsi X
FinnishXXXXX
FrenchXXXXX
GermanXXXXX
GreekXXXXX
Warranty and
Legal Guide
Install Notes
(Windows)
Hardware
Install Guide
HebrewXXXXX
HungarianXXXXX
ItalianXXXXX
JapaneseXX X
Kazakh XX X
KoreanXXXXX
Latvian X
Lithuanian X
NorwegianXXXXX
PolishXXXXX
PortugueseXXXXX
RomanianXXXXX
RussianXXXXX
Serbian X
8Chapter 1 Document and product basicsENWW
Table 1-4 Documentation languages (continued)
LanguageUser GuideHelp and Learn
Center
SlovakXXXXX
SlovenianXXXXX
SpanishXXXXX
SwedishXXXXX
ThaiXXXXX
TurkishXXXXX
Ukranian X
Simplified ChineseXXXXX
Traditional
Chinese
XXXXX
Warranty and
Legal Guide
Install Notes
(Windows)
Hardware
Install Guide
ENWW
Software availability and localization
9
10Chapter 1 Document and product basicsENWW
2Windows software description and
installation
Introduction
The product comes with software and installers for Microsoft Windows and Apple Computer, Inc., Mac
systems. Linux and UNIX systems are supported, and software is available on the Web. For information
about specific system installers, drivers, and components, see the section that corresponds to that
system. For information about Mac software, see
This section contains information about the following topics:
Install overview
●
Mac software and utilities on page 107.
CD installation and HP Smart Install installation
●
Installation for software components from the Web
●
HP LaserJet software components for Windows
●
Detailed Windows installation instructions
●
Point-and Print installation
●
Remove Windows software
●
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Introduction
11
Install overview
The printing-system software CD contains the product software. The printing-system software can also
be installed when the product is connected to the computer through Smart Install.
For all supported operating systems, each install option presents a series of screens that guide you
through the installation process.
Software installation types for Windows
The following printing-system software installation types are available:
Select the recommended software (default)
●
Select the minimum software
●
Selecting Click here for more install options allows you to choose between the installation types
and allows you to view the software components that are installed with each installation type.
Installing the recommended software installs these software components:
HP Device Toolbox
●
HP Help & Learn Center
●
HP Printer Status and Alerts
●
HP Product Improvement Study
●
Reconfigure your HP Device
●
Uninstall Product Software
●
The installer guides the installation, whether you are configuring a direct-connected or a networkconnected product.
The installer additionally detects hardware and network connections, and helps guide the installation.
For example, if the installer detects an HP LaserJet Pro 400 M401 Printer Series, it automatically
configures the software connection to that product. This saves several steps. If the installer detects a
network, it also guides setting up those features.
Installation options
The printing-system software can be installed when the product is connected to the computer in the
following configurations:
Directly connected via a USB port
●
NOTE: Smart Install will begin when a USB cable is connected.
Connected via a wired or wireless network
●
12Chapter 2 Windows software description and installationENWW
CD installation and HP Smart Install installation
Supported operating systems for Windows
The product comes with software for the following Windows operating systems:
Windows 7 (32-bit and 64-bit)
●
Windows Vista (32-bit and 64-bit)
●
Windows XP (32-bit, Service Pack 2)
●
Windows Server 2003 (32-bit, Service Pack 3)
●
NOTE: Basic print and scan components only
Windows Server 2008 and 2008 R2 (32-bit and 64-bit)
●
NOTE: Basic print and scan components only
Installation for software components from the Web
Supported operating systems for Windows
The product comes with software for the following Windows operating systems:
Windows 7 (32-bit and 64-bit)
●
Windows Vista (32-bit and 64-bit)
●
Windows XP (32-bit, Service Pack 2)
●
Windows Server 2003 (32-bit, Service Pack 3)
●
NOTE: Basic print and scan components only
Windows Server 2008 and 2008 R2 (32-bit and 64-bit)
●
NOTE: Basic print and scan components only
ENWW
CD installation and HP Smart Install installation
13
HP LaserJet software components for Windows
Installer
The Installer is a Windows–only software component that provides an installer for the driver files,
connects the product to the user's computer, installs software components, launches configuration
utilities, and provides links to Web sites or documentation.
Uninstaller
The uninstall program removes files and folders that were installed when the printing-system software
was originally installed on the computer.
Print drivers
Print drivers provide the printing features and communication between the computer and the product.
The software CD includes software for end users and network administrators who are working in the
following operating environments:
Windows XP (32-bit and 64-bit), Windows Server 2003 (32-bit and 64-bit), Windows
●
Server 2008 and 2008 R2 (32-bit and 64-bit), and Windows Vista (32-bit and 64-bit), and
Windows 7 (32-bit and 64-bit)
Mac OS X v10.5 and later
●
In Windows operating systems, automatic configuration, driver updates after a new product
configuration, and preconfiguration features are available with the product.
NOTE: For additional information about installing the printing-system software, see the HP LaserJet
Pro 400 M401 Printer Series Install Notes on the printing-system software CD.
All of the drivers provide access to the paper-handling and print-quality features.
HP PCL 6 print driver and PS Universal Print Driver
Windows drivers are supported by Microsoft 32-bit and 64-bit operating systems. The HP PCL 6 driver
is included on the HP LaserJet Pro 400 M401 Printer Series printing-system software CD. The PS
Universal Print Driver is available for download at the following Web site:
www.hp.com/support/ljm401series
NOTE: If you select the recommended installation by clicking Install Now on the main screen of the
Installer, the HP PCL 6 print driver is installed by default.
Print driver version numbers for Windows operating systems
Access to print driver version numbers varies, depending on the operating system in which the product
is installed.
14Chapter 2 Windows software description and installationENWW
NOTE: For a list of HP LaserJet Pro 400 M401 print drivers, updated HP printing-system software,
and product-support information, go to:
www.hp.com/support/ljm401series
The Windows XP, Windows Server 2003, Windows Server 2008 and 2008 R2, Windows Vista, and
Windows 7 operating systems support the HP PCL 6, PCL 5 Universal Print Driver, and PS Emulation
Universal Print Drivers. If you are using an HP print driver in a Windows environment, follow these
steps to find driver-version information:
1.Depending on your operating system, click the Start button and then do one of the following to
find the list of installed printers:
Click Devices and Printers or Printers and Faxes
●
Click Control Panel and then click Printers, or first click Hardware and Sound, and
●
then click Printers
Click Settings, and then click Printers or Printers and Faxes
●
2.Right-click the product icon.
3.Click Printer Properties.
4.Click the About tab.
You can also gain information about driver versions by clicking the About button that appears on most
driver tabs.
HP PCL 6 print driver for Windows
Introduction
You can change the print job settings through the product control panel, the software program, or the
print driver.
Generally, for features that are duplicated in more than one location (for instance, you can select the
paper input tray from any of them), settings that are established in the software program take
precedence over print driver settings. Print driver settings, in turn, override product control-panel
settings.
Access print drivers
Depending on the operating system on which you are installing the print drivers, you can gain access
to the print drivers and different print-driver interfaces in several ways.
To gain access to the print driver settings from within most software programs, follow these steps:
1.Click the File menu.
ENWW
2.Click the Print item.
3.Click the Properties button.
HP LaserJet software components for Windows
15
The appearance and names of the driver tabs can vary, depending on the operating system. These
driver settings apply only while that software program is open.
You can control the drivers directly from the Printers folder. Here you have access to two sets of driver
tabs: the Printing Preferences tabs and the Properties tabs. The settings that you make on the
Printing Preferences driver tabs control the driver default settings for each user profile. Installable
options can be configured in Properties driver tabs.
Printing Preferences driver tabs
The Printing Preferences driver tabs change the default settings that are used across all software
programs. To gain access to these tabs, follow these steps:
1.Depending on your operating system, click the Start button and then do one of the following to
find the list of installed printers:
Click Devices and Printers or Printers and Faxes
●
Click Control Panel and then click Printers, or first click Hardware and Sound, and
●
then click Printers
Click Settings, and then click Printers or Printers and Faxes
●
2.Right-click the product icon.
3.Click the Printing Preferences item.
The following Printing Preferences print-driver tabs are available:
Advanced
●
Printing Shortcuts
●
Paper/Quality
●
Effects
●
Finishing
●
Services
●
16Chapter 2 Windows software description and installationENWW
Printer Properties driver tabs
This set of tabs controls the driver behavior and driver connections. To gain access to the Printer
Properties tabs, follow these steps:
1.Depending on your operating system, click the Start button and then do one of the following to
find the list of installed printers:
Click Devices and Printers or Printers and Faxes
●
Click Control Panel and then click Printers, or first click Hardware and Sound, and
●
then click Printers
Click Settings, and then click Printers or Printers and Faxes
●
2.Right-click the product icon.
3.Click the Properties or Printer Properties item.
The following Printer Properties print-driver tabs are available:
General
●
Sharing
●
Ports
●
Advanced
●
Security
●
Device Settings
●
About
●
Help system
The HP PCL 6 print driver includes a full-featured Help system to provide assistance with printing and
configuration options.
Right-click a feature or control. A pop-up Help window appears.
●
Click a feature or control, and then press the F1 key. The Help window for the currently selected
●
control appears.
Incompatible print settings messages
Incompatible print settings (constraint) messages are unsolicited messages that appear in response to
specific print-driver selections. These messages alert you to selections that are illogical or impossible
given the product capabilities or the current settings of other controls.
NOTE: Constraint messages are limited, and the underlying software architecture might accept some
settings that are illogical or impossible for the product to perform. Sending a job with incompatible
settings can lead to unexpected results. If print jobs do not print as expected, check the product
documentation for the product capabilities.
ENWW
HP LaserJet software components for Windows
17
In supported Windows operating environments, some technically invalid print-driver configurations
result in warning messages. For example, duplexing is not possible when printing an envelope. The
following figure shows an incompatible print settings warning.
Figure 2-1 Incompatible print settings warning
If you click the OK button, the Incompatible Print Settings dialog appears.
Figure 2-2 Incompatible Print Settings dialog
To resolve the conflicting settings, click the Restore my previous settings option, and then click the
OK button. The driver resets the conflicting control back to its previous state.
18Chapter 2 Windows software description and installationENWW
If you want to keep the conflicting setting, click the Keep this setting, and I will change it later
option, and then click the OK button.
NOTE: In this example, the conflict can be resolved manually. If the conflict is not resolved when the
driver is closed, then the same dialog appears again when a print job is sent to the product.
Advanced tab features
NOTE: The Advanced tab is located on the Printing Preferences tab set. For information about
how to access these tabs, see
Use the Advanced tab to change the layout of printed pages. Use this tab to configure special
controls that are not commonly used, as well as to control features such as collating and font
management in the driver (although most current software programs support these features in the print
dialog box or through the page settings in the software program). The following figure shows the
Advanced tab.
Figure 2-3 Advanced tab
Printing Preferences driver tabs on page 16,
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The Advanced tab contains the following controls:
Graphic
●
Document Options
●
HP LaserJet software components for Windows
19
Graphic
The Graphic setting contains the following controls:
True Type Font settings
●
True Type Font
Use the Substitute with Device Font option (the default setting) to print documents that contain
TrueType fonts by using equivalent printer fonts. This permits faster printing; however, you might lose
special characters that the equivalent printer font does not support. Select the Download as
Softfont option to download TrueType fonts for printing instead of using printer fonts.
Document Options
The Document Options setting contains the following controls:
Advanced Printing Features
●
Printer Features
●
Layout Options
●
Advanced Printing Features
When the Advanced Printing Features setting is Enabled, metafile spooling is turned on and
Finishing tab options such as Page Order, Booklet Layout, and Pages per Sheet are
available, depending on the product.
Enhanced metafile spooling is used to greatly reduce the amount of time that elapses between a request
to print (initiated by a software program) and the return of control to the software program by the
operating system.
For normal printing, leave the Advanced Printing Features setting at the default (Enabled). If
compatibility problems occur, you can disable the feature. However, some advanced printing features
might still appear in the print driver, even though they have been disabled. If you select an advanced
printing feature in the print driver that has been disabled on the Advanced tab, the feature is
automatically re-enabled.
20Chapter 2 Windows software description and installationENWW
Printer Features
The Printer Features setting contains the following controls:
Print All Text as Black
●
The feature is Disabled by default. When Enabled is selected, the driver prints all text as black
regardless of the original document text color. Color text is printed as black, except for white text,
which remains white. (White text is a reliable method of printing reverse typeface against a dark
background.) This setting does not affect graphic images on the page, nor does it affect any text
that is part of a graphic.
Send True Type as Bitmap
●
Send True Type as Bitmap provides an alternative for software programs that have trouble
using TrueType fonts for special graphic aspects such as shading, rotation, or slanting. The setting
is Disabled (off) by default. The TrueType fonts are converted to bitmap soft fonts before
downloading. The Enabled setting causes the driver to send TrueType fonts to the product as
outlines, which retains the standard format (outline) of the fonts.
Raster Compression
●
Use the Raster Compression feature to select the graphics-compression method:
◦
Automatic. The software determines the best compression method to use.
◦
◦
Print Data Optimization
●
When selected, this feature allows the print job to use the host memory to ensure quick and highquality printing. The print speed increases without any print quality degradation.
When this option is selected, you must use one of the following settings:
◦
◦
◦
Layout Options
The Layout Options setting contains the Page Order setting.
Page Order specifies the order in which the pages of your document are printed. Front to Back
prints the document so that page 1 prints first. Back to Front prints the document so that page 1
prints last.
Best Quality. This option forces the software to use a lossless compression method.
(Lossless means that no data is lost during compression.)
Maximum Compression. Where applicable, this option requires the software to always
use a lossy compression method (some data is lost).
Auto (the default setting)
Optimize for Raster
Optimize for Text and Vector
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NOTE: The page-ordering operation works on whole sheets of paper rather than on individual logical
pages. Accordingly, if you set Pages per Sheet (on the Finishing tab) to be greater than one, the
ordering of logical pages on a physical sheet of paper does not change.
HP LaserJet software components for Windows
21
Printing Shortcuts tab features
Use defined printing shortcuts
●
Create a custom printing shortcut
●
NOTE: The Printing Shortcuts tab is located on the Printing Preferences tab set. For
information about how to access these tabs, see
Use the Printing Shortcuts tab to store specific combinations of driver settings for easy use.
The following figure shows the Printing Shortcuts tab.
Figure 2-4 Printing Shortcuts tab
Printing Preferences driver tabs on page 16,
The Printing Shortcuts tab saves commonly used driver settings under a shortcut name.
Use defined printing shortcuts
●
Create a custom printing shortcut
●
Use defined printing shortcuts
The Printing Shortcuts tab contains the following pre-defined shortcuts:
22Chapter 2 Windows software description and installationENWW
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