Hp PRO 3410, PRO 3405 User Manual

Maintenance & Service Guide

HP Pro 3400 Microtower Business PC HP Pro 3405 Microtower Business PC HP Pro 3410 Microtower Business PC HP Pro 3410 Small Form Factor Business PC

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

This document contains proprietary information that is protected by copyright. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company.

Maintenance & Service Guide

HP Pro 3400 Microtower Business PC

HP Pro 3405 Microtower Business PC

HP Pro 3410 Microtower Business PC

HP Pro 3410 Small Form Factor Business PC

First Edition (September 2011)

Document Part Number: 670580-001

About This Book

WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily

harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in

damage to equipment or loss of information.

NOTE: Text set off in this manner provides important supplemental information.

iii

iv About This Book

Table of contents

1 Product Features ............................................................................................................................................ 1

Feature Overview ................................................................................................................................. 1

Microtower Components ...................................................................................................................... 3

Small Form Factor Components .......................................................................................................... 4

2 Installing and Customizing the Software ...................................................................................................... 5

Installing the Operating System ........................................................................................................... 5

Downloading Microsoft Windows Updates ........................................................................................... 5

Installing or Upgrading Device Drivers (Windows systems) ................................................................. 6

Accessing Disk Image (ISO) Files ........................................................................................................ 6

Protecting the Software ........................................................................................................................ 6

3 Computer Setup (F10) Utility ......................................................................................................................... 7

Computer Setup (F10) Utilities ............................................................................................................. 7

Using Computer Setup (F10) Utilities .................................................................................. 8

Computer Setup—File ......................................................................................................... 9

Computer Setup—Storage ................................................................................................ 10

Computer Setup—Security ................................................................................................ 12

Computer Setup—Power ................................................................................................... 15

Computer Setup—Advanced ............................................................................................. 16

Recovering the Configuration Settings ............................................................................................... 17

4 Illustrated parts catalog ............................................................................................................................... 18

Microtower Chassis Spare Parts ........................................................................................................ 18

Computer Major Components ............................................................................................ 18

Cables ................................................................................................................................ 21

Misc Parts .......................................................................................................................... 22

Drives ................................................................................................................................. 23

Misc Boards ....................................................................................................................... 23

Sequential Part Number Listing ......................................................................................... 24

Small Form Factor (SFF) Chassis Spare Parts .................................................................................. 26

Computer major components ............................................................................................ 26

Cables ................................................................................................................................ 28

Misc Parts .......................................................................................................................... 29

Drives ................................................................................................................................. 30

Misc Boards ....................................................................................................................... 30

Sequential Part Number Listing ......................................................................................... 30

5 Serial ATA (SATA) Drive Guidelines and Features .................................................................................... 33

SATA Hard Drives .............................................................................................................................. 33

SATA Hard Drive Cables .................................................................................................................... 33

SATA Data Cable .............................................................................................................. 33

SMART ATA Drives ............................................................................................................................ 34

Hard Drive Capacities ........................................................................................................................ 34

6 Routine Care and Disassembly Preparation .............................................................................................. 35

Electrostatic Discharge Information .................................................................................................... 35

Generating Static ............................................................................................................... 35

Preventing Electrostatic Damage to Equipment ................................................................ 36

Personal Grounding Methods and Equipment ................................................................... 36

Grounding the Work Area .................................................................................................. 37

Recommended Materials and Equipment .......................................................................... 37

Operating Guidelines .......................................................................................................................... 38

Routine Care ...................................................................................................................................... 38

General Cleaning Safety Precautions ................................................................................ 38

Cleaning the Computer Case ............................................................................................ 38

Cleaning the Keyboard ...................................................................................................... 39

Cleaning the Monitor .......................................................................................................... 39

Cleaning the Mouse ........................................................................................................... 40

Service Considerations ...................................................................................................................... 40

Power Supply Fan ............................................................................................................. 40

Tools and Software Requirements .................................................................................... 40

Screws ............................................................................................................................... 40

Cables and Connectors ..................................................................................................... 41

Hard Drives ........................................................................................................................ 41

Lithium Coin Cell Battery ................................................................................................... 41

7 Removal and Replacement Procedures – Microtower Chassis ............................................................... 42

Serviceability Features ....................................................................................................................... 42

Preparation for Disassembly .............................................................................................................. 42

Access Panel ...................................................................................................................................... 43

Front Bezel ......................................................................................................................................... 44

Memory .............................................................................................................................................. 45

DDR3-SDRAM DIMMs ...................................................................................................... 45

Populating DIMM Sockets ................................................................................................. 46

Removing Memory Modules .............................................................................................. 47

Expansion Cards ................................................................................................................................ 49

Cable Management ............................................................................................................................ 55

Cable Connections ............................................................................................................ 56

Drives ................................................................................................................................................. 57

Installing Additional Drives ................................................................................................. 58

System Board Drive Connections ..................................................................... 59

Removing an Optical Drive ............................................................................... 61

Removing a Hard Drive ..................................................................................... 61

Front I/O and USB Panel Housing Assembly ..................................................................................... 63

Power Switch/LED Assembly ............................................................................................................. 66

System Fan ........................................................................................................................................ 68

Fan Sink Assembly ............................................................................................................................. 70

Processor ........................................................................................................................................... 71

Power Supply ..................................................................................................................................... 75

System Board ..................................................................................................................................... 76

Battery ................................................................................................................................................ 77

8 Removal and Replacement Procedures – Small Form Factor (SFF) Chassis ......................................... 79

Preparation for Disassembly .............................................................................................................. 79

Access Panel ...................................................................................................................................... 80

Front Bezel ......................................................................................................................................... 82

Memory .............................................................................................................................................. 83

DDR3-SDRAM DIMMs ...................................................................................................... 83

Populating DIMM Sockets ................................................................................................. 84

Removing DIMMs .............................................................................................................. 85

Expansion Card .................................................................................................................................. 88

Cable Management ............................................................................................................................ 92

Cable Connections ............................................................................................................ 93

Drives ................................................................................................................................................. 94

Drive Positions ................................................................................................................... 94

Removing Drives ............................................................................................................... 95

Removing an Optical Drive ............................................................................... 95

Removing the Hard Drive .................................................................................. 97

Power Switch .................................................................................................................................... 101

Front USB Assembly ........................................................................................................................ 103

Fan Assembly ................................................................................................................................... 106

vii

Fan Sink ........................................................................................................................................... 108

Processor ......................................................................................................................................... 110

Power Supply ................................................................................................................................... 112

System Board ................................................................................................................................... 114

Battery .............................................................................................................................................. 116

Appendix A Connector Pin Assignments .................................................................................................... 118

Ethernet BNC ................................................................................................................................... 118

USB .................................................................................................................................................. 118

Microphone ....................................................................................................................................... 118

Headphone ....................................................................................................................................... 119

Line-in Audio .................................................................................................................................... 119

Line-out Audio .................................................................................................................................. 119

4-Pin Power (for CPU) ...................................................................................................................... 119

Monitor ............................................................................................................................................. 120

Serial Interface, Powered and Non-Powered ................................................................................... 120

DVI Connector .................................................................................................................................. 121

24-Pin Power .................................................................................................................................... 122

PCI Express ..................................................................................................................................... 123

PCI Express ..................................................................................................................................... 124

Appendix B Power Cord Set Requirements ................................................................................................ 125

General Requirements ..................................................................................................................... 125

Japanese Power Cord Requirements .............................................................................................. 125

Country-Specific Requirements ........................................................................................................ 126

Appendix C POST Error Messages .............................................................................................................. 127

POST Numeric Codes and Text Messages ..................................................................................... 128

Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 136

Appendix D Troubleshooting Without Diagnostics .................................................................................... 140

Safety and Comfort .......................................................................................................................... 140

Before You Call for Technical Support ............................................................................................. 140

Helpful Hints ..................................................................................................................................... 141

Solving General Problems ................................................................................................................ 143

Solving Power Problems .................................................................................................................. 146

Solving Diskette Problems ............................................................................................................... 147

Solving Hard Drive Problems ........................................................................................................... 149

Solving Media Card Reader Problems ............................................................................................. 152

Solving Display Problems ................................................................................................................. 153

viii

Solving Audio Problems ................................................................................................................... 158

Solving Printer Problems .................................................................................................................. 160

Solving Keyboard and Mouse Problems .......................................................................................... 161

Solving Hardware Installation Problems ........................................................................................... 163

Solving Network Problems ............................................................................................................... 165

Solving Memory Problems ............................................................................................................... 167

Solving Processor Problems ............................................................................................................ 169

Solving CD-ROM and DVD Problems .............................................................................................. 169

Solving USB Flash Drive Problems .................................................................................................. 171

Solving Front Panel Component Problems ...................................................................................... 172

Solving Internet Access Problems .................................................................................................... 173

Solving Software Problems .............................................................................................................. 175

Contacting Customer Support .......................................................................................................... 176

Appendix E Password Security and Resetting CMOS ............................................................................... 177

Resetting the Password Jumper ...................................................................................................... 178

Clearing and Resetting the CMOS ................................................................................................... 178

Appendix F Backup and Recovery ............................................................................................................... 180

Windows 7 – Backup and Recovery ................................................................................................. 180

Backing Up Your Information ........................................................................................... 180

Performing a Recovery .................................................................................................... 182

Using the Windows Recovery Tools ............................................................... 182

Using F11 ........................................................................................................ 183

Using a Windows 7 Operating System DVD (purchased separately) ............. 183

Appendix G Specifications ........................................................................................................................... 185

MT Specifications ............................................................................................................................. 185

SFF Specifications ........................................................................................................................... 186

Index ................................................................................................................................................................. 187

1 Product Features

Feature Overview

The HP Pro 3400 series includes the following features:

Choice of Intel® (HP Pro 3400 and HP Pro 3410) or AMD processor (HP Pro 3405)

●

Choice of integrated graphics or ATI or NVIDIA graphics cards

●

● Up to 8 GB DDR3 SDRAM system memory available standard (depending on model)

● Hard drives:

Model 3400/3405

3.5-inch, 5400 rpm, 3.0 Gb/s hard drive (1.5 TB/2.0 TB)

3.5-inch, 7200 rpm, 3.0 Gb/s hard drive (250 GB/320 GB/500 GB/750 GB/1 TB/1.5 TB)

3.5-inch, 7200 rpm, 6.0 Gb/s hard drive (250 GB/320 GB/500 GB/750 GB/1 TB)

Model 3410

3.5-inch, 7200 rpm, 3.0 Gb/s hard drive (500 GB/750 GB/1 TB/1.5 TB)

3.5-inch, 7200 rpm, 6.0 Gb/s hard drive

Optical drives:

●

Model 3400

SuperMulti DVD drive

DVD-ROM drive

Model 3405

SuperMulti LightScribe drive

SuperMulti DVD drive

DVD-ROM drive

Model 3410

SuperMulti LightScribe drive

SuperMulti DVD drive

Feature Overview 1

Integrated Realtek RTL8171E Gigabit Ethernet Controller (HP 3400 Pro only) or Integrated

●

Realtek RTL8111E PCI-E Gigabit Ethernet Controller (HP 3405 Pro only) and Integrated Realtek RTL8111EL PCI-E Gigabit Ethernet Controller ( HP 3410 Pro only)

10 USB 2.0 ports on HP Pro 3400 (5 on board header (including 2 on Front I/O, 4 rear, 1 mini

●

card)

13 USB 2.0 ports on HP Pro 3405 (4 dual on board header (including 2 on Front I/O, 4 rear, 1

●

mini card)

10 USB 2.0 ports on HP Pro 3410 (5 on board header (including 2 on Front I/O, 4 rear)

●

Video ports:

●

Model 3400

DVI

VGA

Model 3405

DVI-I

DVI-D

Model 3410

VGA

HDMI

HP Wireless NIC 802.11b/g/n Mini Card (1x1) (optional for HP Pro 3400 and HP Pro 3405 only)

●

5.1 channel audio (HP Pro 3400 and 3410); 7.1 channel audio (HP Pro 3405)

●

Genuine Windows 7 versions, FreeDOS, or RedFlag Linux

●

2 Chapter 1 Product Features

Microtower Components

Table 1-1 Microtower Components

1 (1) external 5.25” drive bay for optional optical

drive

2 Power Supply 7 USB Scroll Mouse

3 Rear I/O includes: (4) USB 2.0 ports, RJ-45

network interface, DVI and VGA video interfaces, microphone jack, audio in/out jacks (5.1 channel audio out)

4 Front I/O includes: (2) USB 2.0 ports, dedicated

headphone output, microphone jack

5 (1) internal 3.5” hard drive bays

HP Pro 3400 and HP Pro 3405 only, HP Pro 3410 has no mini PCI slot

6 Model 3400/3405: (3) PCIe x1 slots, (1) PCIe x16

slot, (1) miniPCI slot*

Model 3410: (1) PCIe x1 slot, (1) PCIe x16 slot, (2) PCI 2.2 slots

8 HP USB Standard Value Keyboard

9 Display (sold separately)

Microtower Components 3

Small Form Factor Components

Table 1-2 Microtower Components

1 External 5.25” drive bay for optical drive 6 Power Supply

2 Internal 3.5” hard drive bay 7 USB Scroll Mouse

3 Rear I/O includes: (3) PCIe x1 slots, (1) PCIe x16

slot, (1) miniPCI slot, (4) USB 2.0 ports, RJ-45 network interface, DVI and VGA video interfaces, microphone jack, audio in/out jacks (5.1 channel audio out)

4 Front I/O includes: (2) USB 2.0 ports, dedicated

headphone output

5 HP 6-in-1 Media Card Reader (some models)

8 HP USB Standard Value Keyboard

9 Monitor (sold separately)

4 Chapter 1 Product Features

2 Installing and Customizing the

Software

If your computer was not shipped with a Microsoft operating system, some portions of this documentation do not apply. Additional information is available in online help after you install the operating system.

NOTE: If the computer was shipped with Windows 7 loaded, you will be prompted to register the

computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen.

CAUTION: Do not add optional hardware or third-party devices to the computer until the operating

system is successfully installed. Doing so may cause errors and prevent the operating system from installing properly.

NOTE: Be sure there is a 10.2-cm (4-inch) clearance at the back of the unit and above the monitor

to permit the required airflow.

Installing the Operating System

The first time you turn on the computer, the operating system is installed automatically. This process takes about 5 to 10 minutes, depending on which operating system is being installed. Carefully read and follow the instructions on the screen to complete the installation.

CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE COMPUTER

UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the installation process may damage the software that runs the computer or prevent its proper installation.

NOTE: If the computer shipped with more than one operating system language on the hard drive,

the installation process could take up to 60 minutes.

Downloading Microsoft Windows Updates

1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on

the screen.

2. Once an Internet connection has been established, click the Start button.

Installing the Operating System 5

3. Select the All Programs menu.

4. Click on the Windows Update link.

The Windows Update screen appears. Click view available updates and make sure all critical updates are selected. Click the Install button and follow the instructions on the screen.

It is recommended that you install all of the critical updates and service packs.

5. After the updates have been installed, Windows will prompt you to reboot the machine. Be sure

to save any files or documents that you may have open before rebooting. Then select Yes to reboot the machine.

Installing or Upgrading Device Drivers (Windows systems)

When installing optional hardware devices after the operating system installation is complete, you must also install the drivers for each of the devices.

If prompted for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to locate the i386 folder. This action points the operating system to the appropriate drivers.

Obtain the latest support software, including support software for the operating system from

http://www.hp.com/support. Select your country and language, select Download drivers and

software (and firmware), enter the model number of the computer, and press Enter.

Accessing Disk Image (ISO) Files

There are disk image files (ISO files) included on your PC that contain the installation software for additional software. These CD image files are located in the folder C:\SWSetup\ISOs. Each .iso file can be burned to CD media to create an installation CD. It is recommended that these disks be created and the software installed in order to get the most from your PC. The software and image file names are:

● Corel WinDVD SD and BD – installation software for WinDVD – used to play DVD movies

● HP Insight Diagnostics OR Vision Diagnostics – software to perform diagnostic activities on your

Protecting the Software

To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files.

6 Chapter 2 Installing and Customizing the Software

3 Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Use Computer Setup (F10) Utility to do the following:

Change factory default settings.

●

Set the system date and time.

●

● Set, view, change, or verify the system configuration, including settings for processor, graphics,

memory, audio, storage, communications, and input devices.

Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash

●

media devices.

Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run

●

during a Full Boot. You can set the system to:

always Quick Boot (default);

❑

periodically Full Boot (from every 1 to 30 days); or

❑

always Full Boot.

❑

● Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test

(POST) messages. Post Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F1 through F12).

Establish an Ownership Tag, the text of which is displayed each time the system is turned on or

●

restarted.

Enter the Asset Tag or property identification number assigned by the company to this computer.

●

Enable the power-on password prompt during system restarts (warm boots) as well as during

●

power-on.

Establish a setup password that controls access to the Computer Setup (F10) Utility and the

●

settings described in this section.

Secure integrated I/O functionality, including the serial, USB, or parallel ports, audio, or

●

embedded NIC, so that they cannot be used until they are unsecured.

Enable or disable removable media boot ability.

●

Computer Setup (F10) Utilities 7

Solve system configuration errors detected but not automatically fixed during the Power-On Self-

●

Test (POST).

Replicate the system setup by saving system configuration information on a USB device and

●

restoring it on one or more computers.

Execute self-tests on a specified ATA hard drive (when supported by drive).

●

Enable or disable DriveLock security (when supported by drive).

●

Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps:

1. Turn on or restart the computer. If you are in Microsoft Windows, click Start > Shut Down >

Restart.

2. Press either Esc or F10 while the “Press the ESC key for Startup Menu” message is displayed at

the bottom of the screen.

Pressing Esc displays a menu that allows you to access different options available at startup.

NOTE: If you do not press Esc or F10 at the appropriate time, you must restart the computer

and again press Esc or F10 when the monitor light turns green to access the utility.

3. If you pressed Esc, press F10 to enter Computer Setup.

4. A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security,

Power, and Advanced.

5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and

down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc.

6. To apply and save changes, select File > Save Changes and Exit.

If you have made changes that you do not want applied, select Ignore Changes and Exit.

●

To reset to factory settings or previously saved default settings (some models), select

●

Apply Defaults and Exit. This option will restore the original factory system defaults.

CAUTION: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup

(F10) changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the F10 Setup screen.

Table 3-1 Computer Setup (F10) Utility

Heading Table

File

Storage

Security

Computer Setup—File on page 9

Computer Setup—Storage on page 10

Computer Setup—Security on page 12

Power

Advanced

8 Chapter 3 Computer Setup (F10) Utility

Computer Setup—Power on page 15

Computer Setup—Advanced on page 16

Computer Setup—File

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-2 Computer Setup—File

Option Description

System Information Lists:

About Displays copyright notice.

Product name

●

SKU number (some models)

●

● Processor type/speed/stepping

● Cache size (L1/L2/L3) (dual core processors have this listed twice)

Installed memory size/speed, number of channels (single or dual) (if applicable)

●

Integrated MAC address for embedded, enabled NIC (if applicable)

●

● System BIOS (includes family name and version)

Chassis serial number

●

Asset tracking number

●

Set Time and Date Allows you to set system time and date.

Apply Defaults and Exit

Ignore Changes and Exit

Save Changes and Exit

Applies the currently selected default settings and clears any established passwords.

Exits Computer Setup without applying or saving any changes.

Saves changes to system configuration or default settings and exits Computer Setup.

Computer Setup (F10) Utilities 9

Computer Setup—Storage

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-3 Computer Setup—Storage

Option Description

Device Configuration Lists all installed BIOS-controlled storage devices.

When a device is selected, detailed information and options are displayed. The following options may be presented:

Hard Disk: Size, model, firmware version, serial number.

Emulation type has the following choices:

● None (prevents BIOS data accesses and disables it as a boot device)

Hard Disk (treated as a hard disk)

●

CD-ROM: Model, firmware version, serial number.

Storage Options SATA Emulation

Allows you to choose how the SATA controller and devices are accessed by the operating system. There are two supported options: IDE and AHCI.

The default is set based on the Feature Byte code stored in the SMBIOS Type11/Feature Byte string as follows:

Feature Byte Default

FBC_SATA_RAID RAID

FBC_SATA_AHCI AHCI

FBC_SATA_IDE IDE

Otherwise (none found) Platform-dependent - to be implemented by BIOS Integrator

IDE - This is the most backwards-compatible setting of the three options. Operating systems usually do not require additional driver support in IDE mode.

AHCI (default option) - Allows operating systems with AHCI device drivers loaded to take advantage of more advanced features of the SATA controller.

10 Chapter 3 Computer Setup (F10) Utility

Table 3-3 Computer Setup—Storage (continued)

DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection

Boot Order Allows you to:

System (DPS) self-tests.

NOTE: This selection will only appear when at least one drive capable of performing the DPS

self-tests is attached to the system.

Specify the order in which EFI boot sources (such as a internal hard drive, USB hard drive,

●

USB optical drive, or internal optical drive) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.

EFI boot sources always have precedence over legacy boot sources.

● Specify the order in which legacy boot sources (such as a network interface card, internal

hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.

Specify the order of attached hard drives. The first hard drive in the order will have priority in

●

the boot sequence and will be recognized as drive C (if any devices are attached).

NOTE: You can use F5 to disable individual boot items, as well as disable EFI boot and/or

legacy boot.

NOTE: MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating

system has started.

Shortcut to Temporarily Override Boot Order

To boot one time from a device other than the default device specified in Boot Order, restart the computer and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping the boot menu) when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the selected non-default device for this one time.

Computer Setup (F10) Utilities 11

Computer Setup—Security

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-4 Computer Setup—Security

Option Description

Setup Password Allows you to set and enable a setup (administrator) password.

NOTE: If the setup password is set, it is required to change Computer Setup options, flash the

ROM, and make changes to certain plug and play settings under Windows.

If a setup password is set, the computer requires that you enter it before accessing the following functions: Boot Menu (F9), Computer Setup (F10), System Recovery (F11), Network Boot (F12).

See the Desktop Management Guide for more information.

Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears

Password Options

(This selection appears only if a power-on password or setup password is set.)

Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for:

after a power cycle. If the user does not enter the correct power-on password, the unit will not boot.

NOTE: This selection will only appear when at least one drive that supports the DriveLock

feature is attached to the system.

See the Desktop Management Guide for more information.

Allows you to enable/disable:

Lock Legacy Resources (appears if a setup password is set). Default is enabled.

●

Setup Browse Mode (appears if a setup password is set) (allows viewing, but not changing,

●

the F10 Setup Options without entering setup password). Default is enabled.

Password prompt on F9, F11, & F12 (allows access to menus without entering setup

●

password). Default is enabled.

Network Server Mode (appears if a power-on password is set). Default is disabled.

●

See the Desktop Management Guide for more information.

System audio

●

Serial ports (some models)

●

● Parallel port (some models)

Network controller

●

NOTE: You must disable AMT before trying to hide the network controller.

SATA0

●

SATA1

●

● SATA2

SATA3

●

12 Chapter 3 Computer Setup (F10) Utility

Table 3-4 Computer Setup—Security (continued)

USB Security Allows you to set Enabled/Disabled (default is Enabled) for:

● Front USB Ports

◦ USB Port 3

◦ USB Port 4

Rear USB Ports

●

USB Port 8

◦

USB Port 9

◦

USB Port 10

◦

◦ USB Port 11

Internal USB Ports

●

USB Port 0

◦

◦ USB Port 1

USB Port 2

◦

USB Port 5

◦

Slot Security Allows you to disable any PCI Express or MiniCard slot. Default is enabled.

Network Boot Enables/disables the computer’s ability to boot from an operating system installed on a network

server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) Default is enabled.

Computer Setup (F10) Utilities 13

Table 3-4 Computer Setup—Security (continued)

System IDs Allows you to view:

● Product Name

Serial number

●

Universal Unique Identifier (UUID) number. The UUID can only be updated if the current

●

chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.)

SKU Number

●

● Family Name

Asset tag (18-byte identifier), a property identification number assigned by the company to

●

the computer.

● Feature Byte

Build ID

●

Keyboard locale setting for System ID entry

●

System Security

(some models: these options are hardware dependent)

Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default is enabled.

Virtualization Technology (VTx/VTd)(some models) (enable/disable) - Controls the virtualization features of the processor and DMA remapping features of the chipset. Changing this setting requires turning the computer off and then back on. Default is disabled.

Intel TXT (LT) Support (some models) (enable/disable) - Controls the underlying processor and chipset features needed to support a virtual appliance. Changing this setting requires turning the computer off and then back on. Default is disabled. To enable this feature you must enable the following features:

Embedded Security Device Support

●

Virtualization Technology

●

● Virtualization Technology Directed I/O

Embedded Security Device Support (some models) (enable/disable) - Permits activation and deactivation of the Embedded Security Device. Changing this setting requires turning the computer off and then back on.

NOTE: To configure the Embedded Security Device, a Setup password must be set.

Reset to Factory Settings (some models) (Do not reset/Reset) - Resetting to factory defaults

●

will erase all security keys. Changing this setting requires turning the computer off and then back on. Default is Do not reset.

CAUTION: The embedded security device is a critical component of many security

schemes. Erasing the security keys will prevent access to data protected by the Embedded Security Device. Choosing Reset to Factory Settings may result in significant data loss.

OS management of Embedded Security Device (some models) (enable/disable) - This option allows the user to limit operating system control of the Embedded Security Device. Changing this setting requires turning the computer off and then back on. This option allows the user to limit OS control of the Embedded Security Device. Default is enabled.

Reset of Embedded Security Device through OS (some models) (enable/disable) - This option allows the user to limit the operating system ability to request a Reset to Factory Settings of the Embedded Security Device. Changing this setting requires turning the computer off and then back on. Default is disabled.

NOTE: To enable this option, a Setup password must be set.

14 Chapter 3 Computer Setup (F10) Utility

Computer Setup—Power

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-5 Computer Setup—Power

Option Description

Hardware Power Management

Thermal CPU Fan Speed (view only) – Lets you view fan speed.

SATA Power Management – Enables or disables SATA bus and/or device power management. Default is enabled.

S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 1 Watt power usage. Default is enabled.

S5 Wake on LAN (enable/disable).

To disable Wake on LAN during the off state (S5), use the arrow (left and right) keys to

●

select the Advanced > Device Options menu and set the S5 Wake on LAN feature to Disable. This obtains the lowest power consumption available on the computer during S5. It does not affect the ability of the computer to Wake on LAN from suspend or hibernation, but will prevent it from waking from S5 via the network. It does not affect operation of the network connection while the computer is on.

If a network connection is not required, completely disable the network controller (NIC) by

●

using the arrow (left and right) keys to select the Security > Device Security menu. Set the Network Controller option to Device Hidden. This prevents the network controller from being used by the operating system and reduces the power used by the computer in S5.

System Fan Speed (view only) – Lets you view fan speed.

Computer Setup (F10) Utilities 15

Computer Setup—Advanced

NOTE: Support for specific Computer Setup options may vary depending on the hardware

configuration.

Table 3-6 Computer Setup—Advanced (for advanced users)

Option Heading

Power-On Options Allows you to set:

POST messages (enable/disable). Default is disabled.

●

After Power Loss (off/on/previous state). Default is Power off. Setting this option to:

●

◦ Power off—causes the computer to remain powered off when power is restored.

◦ Power on—causes the computer to power on automatically as soon as power is

restored.

◦ Previous state—causes the computer to power on automatically as soon as power is

restored, if it was on when power was lost.

NOTE: If you turn off power to the computer using the switch on a power strip, you will not be

able to use the suspend/sleep feature or the Remote Management features.

POST Delay (in seconds). Enabling this feature will add a user-specified delay to the POST

●

process. This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly, so slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to select F10 to enter Computer (F10) Setup. Default is None.

BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify.

Bus Options On some models, allows you to enable or disable:

PCI SERR# Generation. Default is enabled.

●

PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration

●

space; only needed when more than one graphics controller is installed. Default is disabled.

Device Options Allows you to set:

● Num Lock State at Power-On (off/on). Default is off.

Integrated Video (enable/disable). Use this option to disable the integrated video controller

●

when another video controller is present in the system. Default is enabled.

Multi-Processor (enable/disable). Use this option to disable multi-processor support under

●

the OS. Default is enabled.

NIC PXE Option ROM Download (PXE, iSCSI, disabled). The BIOS contains an embedded

●

NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive. The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is limited. This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space. The default will be to have the NIC option-ROM-enabled. Default is PXE.

16 Chapter 3 Computer Setup (F10) Utility

Recovering the Configuration Settings

This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed.

NOTE: It is recommended that you save any modified computer configuration settings to a USB

flash media device and save the device for possible future use.

To restore the configuration, insert the USB flash media device with the saved configuration and perform the Restore from Removable Media command with the Computer Setup (F10) Utility.

Recovering the Configuration Settings 17

4 Illustrated parts catalog

This chapter provides spare part information for all chassis.

Microtower Chassis Spare Parts

Computer Major Components

18 Chapter 4 Illustrated parts catalog

Item Description Spare part number

(1) Access panel 674373-001

(2) Front bezel

For use in only the EMEA region 667849-001

With optical drive door for use in Brazil 667849-201

For use in the North America and Latin America regions 670692-001

(3) Power supply, 300W

300W, active PFC, not for use in Brazil 656721-001

300W 664862-001

(4) System board (includes replacement thermal material)

System board for use in 3400 models with Intel processors 660281-001

System board for use in 3410 models with Intel processors in Brazil 665223-001

System board for use in 3405 models with AMD processors 660155-001

Memory modules (PC3-10600, 1333-MHz; not illustrated)

4-GB 585157-001

2-GB 635803-001

1-GB 635802-001

Processors (include replacement thermal material; not illustrated)

Intel processors (for use in model 3400/3410)

Intel Core i7 2600S (2.8-GHz, 8-MB L3 cache; not for use in Brazil) 638419-001

Intel Core i7 2600 (3.4-GHz, 8-MB L3 cache) 638632-001

Intel Core i5 2500 (3.3-GHz, 6-MB L3 cache; not for use in Brazil) 638631-001

Intel Core i5 2400 (3.1-GHz, 6-MB L3 cache; not for use in Brazil) 638630-001

Intel Core i5 2320 (3.0-GHz, 6-MB L3 cache) 665121-001

Intel Core i5 2310 (2.9-GHz, 6-MB L3 cache; not for use in Brazil) 657111-001

Intel Core i5 2300 (2.8-GHz, 6-MB L3 cache; not for use in Brazil) 654601-001

Intel Core i3 2130 (3.4-GHz, 3-MB L3 cache; not for use in Brazil) 665120-001

Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache; not for use in Brazil) 638629-001

Intel Core i3 2105 (3.1-GHz, 3-MB L3 cache; not for use in Brazil) 655970-001

Intel Core i3 2100 (3.1-GHz, 3-MB L3 cache) 638628-001

Intel Pentium Dual-Core, G860 (3.0-GHz, 3-MB L3 cache; not for use in Brazil) 665123-001

Intel Pentium Dual-Core, G850 (2.9-GHz, 3-MB L3 cache) 655973-001

Intel Pentium Dual-Core, G840 (2.8-GHz, 3-MB L3 cache; not for use in Brazil) 655972-001

Intel Pentium Dual-Core, G630 (2.7-GHz, 3-MB L3 cache; not for use in Brazil) 665122-001

Intel Pentium Dual-Core, G620 (2.6-GHz, 3-MB L3 cache) 655971-001

Microtower Chassis Spare Parts 19

Item Description Spare part number

Intel Celeron G540 (2.5-GHz, 2-MB L3 cache; not for use in Brazil) 665119-001

Intel Celeron G530 (2.4-GHz, 2-MB L3 cache; not for use in Brazil) 665117-001

Intel Celeron G440 (1.6-GHz, 1-MB L3 cache; not for use in Brazil) 665467-001

AMD Advanced Processing Units (APUs) (for use in model 3405)

A-Series, X4 A8-3800 (2.4 GHz, 4-MB L2 cache, 65W; Radeon HD6550D graphics core) 667723-001

A-Series, X4 A6-3650 (2.6 GHz, 4-MB L2 cache, 100W; Radeon HD6550D graphics

core)

A-Series, X4 A6-3600 (2.1 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graphics core) 667724-001

A-Series, X4 A8-3550 (2.9 GHz, 4-MB L2 cache, 100W; Radeon HD6550D graphics

core)

A-Series, X4 A4-3400 (2.7 GHz, 4-MB L2 cache, 65W; Radeon HD6530D graphics core) 667725-001

A-Series, X2 E2-3200 (2.4 GHz, 1-MB L2 cache, 65W; Radeon HD6370D graphics core) 667726-001

A-Series, X4 A8-3800 (2.4 GHz, 2-MB L2 cache, 65W; Radeon HD6550D graphics core) 667723-001

667722-001

667721-001

20 Chapter 4 Illustrated parts catalog

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