HP Presario M2000, Presario M2001 Maintenance And Service Manual

Maintenance and Service
Guide

HP Pavilion ze2000 Notebook PC
Compaq Presario M2000 Notebook PC

The information and procedures included in this

✎

and Service Guide

and Compaq Presario M2000 Notebook PC models equipped
with AMD processors.

Document Part Number: 393680-001

July 2005

This guide is a troubleshooting reference used for maintaining
and servicing the computer. It provides comprehensive
information on identifying computer features, components, and
spare parts; troubleshooting computer problems; and performing
computer disassembly procedures.

apply to HP Pavilion ze2000 Notebook PC

Maintenance

© Copyright 2005 Hewlett-Packard Development Company, L.P.

Microsoft and Windows are U.S. registered trademarks of Microsoft
Corporation. AMD, Sempron, Turion, and combinations thereof, are
trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett-Packard Company under
license. SD Logo is a trademark of its proprietor.

The information contained herein is subject to change without notice. The
only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.

Maintenance and Service Guide
HP Pavilion ze2000 Notebook PC
Compaq Presario M2000 Notebook PC
First Edition: July 2005
Document Part Number: 393680-001

Contents

1 Product Description

1.1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1–4

1.3 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

1.4 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1–6

1.5 Design Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–32

2 Troubleshooting

2.1 Computer Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2–7

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer Major Components. . . . . . . . . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics Kit . . . . . . . . . . . . . . . . . . . 3–14

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.5 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18

3.6 Sequential Part Number Listing . . . . . . . . . . . . . . . 3–20

4 Removal and Replacement Preliminaries

4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–5

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4–6

4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4–7

Maintenance and Service Guide iii

Contents

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–3

5.3 Preparing the Computer for Disassembly . . . . . . . . . 5–5

5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.6 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.7 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

5.8 Mini PCI Communications Module . . . . . . . . . . . . 5–16

5.9 Keyboard Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19

5.10 LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.12 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.13 Base Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–33

5.14 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–42

5.15 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5–44

5.16 Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–46

5.17 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–48

5.18 Battery Connector Board. . . . . . . . . . . . . . . . . . . . 5–50

5.19 Power Connector Board . . . . . . . . . . . . . . . . . . . . 5–53

5.20 USB/S-Video Controller Board . . . . . . . . . . . . . . 5–55

5.21 Bluetooth Board . . . . . . . . . . . . . . . . . . . . . . . . . . 5–57

5.22 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–59

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

C Screw Listing

Index

iv Maintenance and Service Guide

Product Description

The HP Pavilion ze2000 Notebook PC 1 and the
Compaq Presario M2000 Notebook PC 2 offer advanced
modularity, AMD Mobile Turion™ and Mobile AMD
Sempron™ processors, and extensive multimedia support.

1

HP Pavilion ze2000 and Compaq Presario M2000 with AMD
Processors

Maintenance and Service Guide 1–1

Product Description

1.1 Features

Numerous references are made throughout this Maintenance and

✎

Service Guide to “full-featured” and “defeatured” computer
models. A model is considered to be full-featured if it has
3 Universal Serial Bus ports and the following components:

■ S-Video-out jack

■ Expansion port 2

■ 6-in-1 Digital Media Reader slot or 6-in-1 Memory Reader

slot

■ Bluetooth® wireless communications support

■ IEEE 1394 digital port

A computer model is considered to be defeatured if it has only
2 Universal Serial Bus ports and none of the components in the
preceding list.

■ The following processors are available, varying by

computer model:

❏ AMD Mobile Turion 64, ML-34 (1.80-GHz)

❏ AMD Mobile Turion 64, ML-30 (1.60-GHz)

❏ AMD Mobile Turion 64, ML-28 (1.60-GHz)

❏ Mobile AMD Sempron 3000+ (1.80-GHz)

❏ Mobile AMD Sempron 2800+ (1.60-GHz)

■ 15.0-inch XGA (1024 × 768) TFT display with over

16.7 million colors

■ 80-, 60-, or 40-GB high-capacity hard drive, varying by

computer model

■ 256-MB DDR2 synchronous DRAM (SDRAM) at 400 MHz,

expandable to 1.0 GB

■ Microsoft® Windows® XP Home Edition or Windows XP

Professional, varying by computer model

■ Full-size Windows keyboard with embedded numeric keypad

1–2 Maintenance and Service Guide

Product Description

■ TouchPad pointing device with dedicated vertical scroll

region

■ Integrated 10Base-T/100 Base-TX Ethernet local area

network (LAN) network interface card (NIC) with RJ-45 jack

■ Integrated high-speed 56K modem with RJ-11 jack

■ Integrated wireless support for Mini PCI IEEE 802.11b/g

WLAN device

■ Support for one Type I or II PC Card slot, with support

for both 32-bit (CardBus) and 16-bit PC Cards

■ External 65-watt AC adapter with 3-wire power cord

■ 6-cell or 12-cell Li-Ion battery pack

■ Stereo speakers with volume up and down buttons

■ Support for the following optical drives:

❏ 8X DVD-ROM drive

❏ 24X DVD/CD-RW Combo Drive

❏ 8X DVD±RW/R and CD-RW Combo Drive

■ Connectors:

❏ External monitor port

❏ Universal Serial Bus (USB) v. 2.0 (up to 3 ports)

❏ RJ-11 (modem) jack

❏ RJ-45 (network) jack

❏ Audio-out (headphone) jack

❏ Audio-in (microphone) jack

❏ Power

❏ IEEE 1394 digital port

❏ S-Video-out jack (select models only)

❏ Expansion port 2 (select models only)

❏ 6-in-1 Digital Media Reader slot (select models only)

❏ 6-in-1 Memory Reader slot (select models only)

Maintenance and Service Guide 1–3

Product Description

1.2 Resetting the Computer

If the computer you are servicing has an unknown password,
follow these steps to clear the password. These steps also
clear CMOS:

1. Prepare the computer for disassembly (refer to Section 5.3,

“Preparing the Computer for Disassembly,” for more

information).

2. Remove the real-time clock (RTC) battery (refer to

Section 5.14, “RTC Battery,” for more information).

3. Wait approximately 5 minutes.

4. Replace the RTC battery and reassemble the computer.

5. Connect AC power to the computer. Do not reinsert any
battery packs at this time.

6. Turn on the computer.

All passwords and all CMOS settings have been cleared.

1–4 Maintenance and Service Guide

1.3 Power Management

The computer comes with power management features that
extend battery operating time and conserve power. The
computer supports the following power management features:

■ Standby

■ Hibernation

■ Setting customization by the user

■ Hotkeys for setting the level of performance

■ Battery calibration

■ Lid switch standby/resume

■ Power/standby button

■ Advanced Configuration and Power Management (ACPM)

compliance

Product Description

Maintenance and Service Guide 1–5

Product Description

1.4 External Components

The external components on the front of the HP Pavilion ze2000
are shown below and described in Table 1-1.

Front Components, HP Pavilion ze2000

1–6 Maintenance and Service Guide

Table 1-1

Front Components

HP Pavilion ze2000

Item Component Function

1 Speakers (2) Produce stereo sound.

Product Description

2 Wireless light (select

models only)

3 Power/standby light ■ On: Computer is turned on.

4 IDE (Integrated Drive

Electronics) drive light

5 Battery light ■ On: The battery pack is charging.

6 Display release button Opens the computer.

7Audio-in

(microphone) jack

On: One or more optional internal wireless
devices, such as a WLAN and/or a
Bluetooth device (select models only), are
turned on.

■ Blinking: Computer is in standby.

■ Off: Computer is off or in hibernation.

On or blinking: The internal hard drive or an
optical drive is being accessed.

■ Blinking: The battery pack has reached a
low-battery condition.

■ Off: The battery pack is fully charged or
not inserted.

Connects an optional monaural (single
sound channel) microphone.

8Audio-out

(headphone) jack

Maintenance and Service Guide 1–7

Connects optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device such as
a television or VCR.

Product Description

The external components on the front of the Compaq Presario
M2000 are shown below and described in Table 1-2.

Front Components, Compaq Presario M2000

1–8 Maintenance and Service Guide

Table 1-2

Front Components

Compaq Presario M2000

Item Component Function

1 Speakers (2) Produce stereo sound.

Product Description

2 Wireless light (select

models only)

3 Power/standby light ■ On: Computer is turned on.

4 IDE (Integrated Drive

Electronics) drive light

5 Battery light ■ On: The battery pack is charging.

6 Display release button Opens the computer.

7Audio-in

(microphone) jack

On: One or more optional internal wireless
devices, such as a WLAN and/or a
Bluetooth device (select models only), are
turned on.

■ Blinking: Computer is in standby.

■ Off: Computer is off or in hibernation.

On or blinking: The internal hard drive or an
optical drive is being accessed.

■ Blinking: The battery pack has reached a
low-battery condition.

■ Off: The battery pack is fully charged or
not inserted.

Connects an optional monaural (single
sound channel) microphone.

8Audio-out

(headphone) jack

Maintenance and Service Guide 1–9

Connects optional headphones or powered
stereo speakers. Also connects the audio
function of an audio/video device such as
a television or VCR.

Product Description

The external components on the right side of the HP Pavilion
ze2000 are shown below and described in Table 1-3.

Right-Side Components, HP Pavilion ze2000

1–10 Maintenance and Service Guide

Table 1-3

Right-Side Components

HP Pavilion ze2000

Item Component Function

Product Description

1 USB ports (1 or 2

depending on the
computer model)

2 6-in-1 Digital Media

Reader slot
(select models only)

3 1394 port

(select models only)

4 6-in-1 Digital Media

Reader light
(select models only)

5 Optical drive Supports an optical disc.

6S-Video-out jack

(select models only)

7 Security cable slot Attaches an optional security cable to the

Connect an optional USB device.

Supports an optional digital memory card.

Connects an optional 1394a device such
as a scanner, digital camera, or digital
camcorder.

On: A digital memory card is being
accessed.

Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.

computer.

Maintenance and Service Guide 1–11

Security solutions are designed to act

Ä

as deterrents. These deterrents may
not prevent a product from being
mishandled or stolen.

Product Description

The external components on the right side of the Compaq
Presario M2000 are shown below and described in Table 1-4.

Right-Side Components, Compaq Presario M2000

1–12 Maintenance and Service Guide

Table 1-4

Right-Side Components

Compaq Presario M2000

Item Component Function

Product Description

1 USB ports (1 or 2

depending on the
computer model)

2 6-in-1 Digital Media

Reader slot (select
models only)

3 1394 port (select

models only)

4 6-in-1 Digital Media

light (select models
only)

5 Optical drive Supports an optical disc.

6S-Video-out jack

(select models only)

7 Security cable slot Attaches an optional security cable to the

Connect optional USB devices.

Supports an optional digital memory card.

Connects an optional 1394a device such
as a scanner, digital camera, or digital
camcorder.

On: A digital memory card is being
accessed.

Connects an optional S-Video device, such
as a television, VCR, camcorder, projector,
or video capture card.

computer.

Maintenance and Service Guide 1–13

Security solutions are designed to act

Ä

as deterrents. These deterrents may
not prevent a product from being
mishandled or stolen.

Product Description

The external components on the left side of the HP Pavilion
ze2000 are shown below and described in Table 1-5.

Left-Side Components, HP Pavilion ze2000

1–14 Maintenance and Service Guide

Product Description

Table 1-5

Left-Side Components

HP Pavilion ze2000

Item Component Function

1 Power connector Connects an AC adapter cable.

2 Monitor port Connects an optional VGA monitor

or projector.

3 Expansion port 2*

(select models only)

4 RJ-45 jack Connects an optional network cable.

5 RJ-11 jack Connects the modem cable.

6 USB port Connects an optional USB device.

7 PC Card slot Supports an optional Type I or Type II 32-bit

8 PC Card eject button Ejects an optional PC Card from the

*The computer has only one expansion port. The term
describes the type of expansion port.

Connects the computer to an optional
docking device.

(CardBus) or 16-bit PC Card.

PC Card slot.

expansion port 2

Maintenance and Service Guide 1–15

Product Description

The external components on the left side of the Compaq Presario
M2000 are shown below and described in Table 1-6.

Left-Side Components, Compaq Presario M2000

1–16 Maintenance and Service Guide

Product Description

Table 1-6

Left-Side Components

Compaq Presario M2000

Item Component Function

1 Power connector Connects an AC adapter cable.

2 Monitor port Connects an optional VGA monitor or

projector.

3 Expansion port 2*

(select models only)

4 RJ-45 (network) jack Connects an optional network cable.

5 RJ-11 (modem) jack Connects the modem cable.

6 USB port Connects an optional USB device.

7 PC Card slot Supports an optional Type I or Type II 32-bit

8 PC Card eject button Ejects an optional PC Card from the

*The computer has only one expansion port. The term
describes the type of expansion port.

Connects the computer to an optional
docking device.

(CardBus) or 16-bit PC Card.

PC Card slot.

expansion port 2

Maintenance and Service Guide 1–17

Product Description

The external components on the rear panel of the HP Pavilion
ze2000 are shown below and described in Table 1-7.

Rear Panel Components, HP Pavilion ze2000

Table 1-7

Rear Panel Components

HP Pavilion ze2000

Item Component Function

1 Battery bay Holds a battery pack.

2 Exhaust vent Provides airflow to cool internal

components.

To prevent overheating, do not

Ä

obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs,
or clothing, to block airflow.

1–18 Maintenance and Service Guide

Product Description

The external components on the rear panel of the Compaq
Presario M2000 are shown below and described in Table 1-8.

Rear Panel Components, Compaq Presario M2000

Table 1-8

Rear Panel Components

Compaq Presario M2000

Item Component Function

1 Battery bay Holds a battery pack.

2 Exhaust vent Provides airflow to cool internal

components.

To prevent overheating, do not

Ä

obstruct vents. Do not allow a hard
surface, such as a printer, or a soft
surface, such as pillows, thick rugs,
or clothing, to block airflow.

Maintenance and Service Guide 1–19

Product Description

The keyboard components on the HP Pavilion ze2000 are shown
below and described in Table 1-9.

Keyboard Components, HP Pavilion ze2000

1–20 Maintenance and Service Guide

Product Description

Table 1-9

Keyboard Components

HP Pavilion ze2000

Item Component Function

1 Function keys (12) Perform system and application tasks.

When combined with the fn key, several
keys perform additional tasks as hotkeys.

2 caps lock key Enables caps lock and turns on the caps

lock light.

3 fn

4 Windows logo key Displays the Windows Start menu.

5Windows

6 Arrow keys Move the cursor around the screen.

7 Keypad keys (15) Can be used like the keys on an external

8 num lock key On: Enables numeric lock, turns on the

key Combines with other keys to perform

system tasks. For example, pressing
fn+f7 decreases screen brightness.

Displays a shortcut menu for items

applications key

beneath the pointer.

numeric keypad.

embedded numeric keypad, and turns on
the num lock light.

Maintenance and Service Guide 1–21

Product Description

The keyboard components on the Compaq Presario M2000 are
shown below and described in Table 1-10.

Keyboard Components, Compaq Presario M2000

1–22 Maintenance and Service Guide

Product Description

Table 1-10

Keyboard Components

Compaq Presario M2000

Item Component Function

1 Function keys (12) Perform system and application tasks.

When combined with the Fn key, the
function keys perform additional tasks as
hotkeys.

2 caps lock key Enables caps lock and turns on the caps

lock light.

3 Fn

4 Windows logo key Displays the Windows Start menu.

5Windows

6 Arrow keys Move the cursor around the screen.

7 Keypad keys (15) Can be used like the keys on an external

8 num lock key Enables numeric lock, turns on the

key Combines with other keys to perform

system tasks. For example, pressing
Fn+F7 decreases screen brightness.

Displays a shortcut menu for items

applications key

beneath the pointer.

numeric keypad.

embedded numeric keypad, and turns
on the num lock light.

Maintenance and Service Guide 1–23

Product Description

The top components on the HP Pavilion ze2000 are shown below
and described in Table 1-11.

Top Components, HP Pavilion ze2000

Table 1-11

Top Components

HP Pavilion ze2000

Item Component Function

1 Left and right

TouchPad buttons

2 TouchPad Moves the pointer.

3 Caps lock light On: Caps lock is on.

4 Display switch If the computer is closed while on, initiates

Function like the left and right buttons on an
external mouse.

standby.

1–24 Maintenance and Service Guide

Table 1-11

Top Components

Product Description

HP Pavilion ze2000

Item Component Function

5 Power/standby button When the computer is

■ Off, press to turn on the computer.

■ On, briefly press to initiate hibernation.

■ In standby, briefly press to resume

from standby.

■ In hibernation, briefly press to restore
from hibernation.

✎

6 Volume down button Decreases system volume.

7 Volume mute button

Mute light

Mutes or restores volume.
On: Volume is muted.

(Continued)

If the system has stopped responding
and Windows shutdown procedures
cannot be used, press and hold for at
least 4 seconds to turn off the
computer.

8 Volume up button Increases system volume.

9 Wireless button

(select models only)
Wireless light (select

models only)

10 Num lock light On: Num lock or the embedded keypad

11 6-in-1 Digital Media

Reader light
(select models only)

12 TouchPad vertical

scrolling region

Maintenance and Service Guide 1–25

Turns the wireless functionality on or off but
does not create a wireless connection.

On: One or more optional internal wireless
devices are turned on.

is on.

On: A digital memory card is being
accessed.

Scrolls upward or downward.

Product Description

The top components on the Compaq Presario M2000 are shown
below and described in Table 1-12.

Top Components, Compaq Presario M2000

Table 1-12

Top Components

Compaq Presario M2000

Item Component Function

1 Left and right

TouchPad buttons

2 TouchPad Moves the pointer.

3 Caps lock light On: Caps lock is on.

4 Display switch If the computer is closed while on, initiates

Function like the left and right buttons on an
external mouse.

standby.

1–26 Maintenance and Service Guide

Table 1-12

Top Components

Product Description

Compaq Presario M2000

Item Component Function

5 Wireless button

(select models only)
Wireless light (select

models only)

6 Power/standby button When the computer is

Turns the wireless functionality on or off but
does not create a wireless connection.

On: One or more optional internal wireless
devices are turned on.

■ Off, press to turn on the computer.

■ On, briefly press to initiate hibernation.

■ In standby, briefly press to resume

from standby.

■ In hibernation, briefly press to restore
from hibernation.

If the system has stopped responding

✎

and Windows shutdown procedures
cannot be used, press and hold for at
least 4 seconds to turn off the
computer.

(Continued)

7 Volume down button Decreases system volume.

8 Volume up button Increases system volume.

9 Volume mute button

Mute light

10 Num lock light On: Num lock or the embedded keypad

11 6-in-1 Digital Media

Reader light (select
models only)

12 TouchPad vertical and

horizontal scroll
regions

Maintenance and Service Guide 1–27

Mutes or restores volume.
On: Volume is muted.

is on.

On: A digital memory card is being
accessed.

Scroll upward or downward and left or right.

Product Description

The external components on the bottom of the HP Pavilion
ze2000 are shown below and described in Table 1-13.

Bottom Components, HP Pavilion ze2000

Table 1-13

Bottom Components

HP Pavilion ze2000

Item Component Function

1 Battery bay Holds a battery pack.

2 Battery pack release latch Releases a battery pack from the

battery bay.

3 Memory module

compartment

Contains two memory module slots that
support replaceable memory modules.
The number of preinstalled memory
modules varies by computer model.

1–28 Maintenance and Service Guide

Table 1-13

Bottom Components

Product Description

HP Pavilion ze2000

Item Component Function

4 Exhaust vents (4) Provide airflow to cool internal

5 Optical drive Supports an optical disc.

6 Label area Contains the computer serial number

7 Mini PCI compartment Holds an optional wireless LAN device.

(Continued)

components.

To prevent overheating, do not

Ä

obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows,
thick rugs or clothing, to block
airflow.

and other applicable regulatory labels.

To prevent an unresponsive

Ä

system and the display of a
warning message, install only a
Mini PCI device authorized for
use in the computer by the
governmental agency that
regulates wireless devices in your
country. If you install a device and
then receive a warning message,
remove the device to restore
computer functionality. Then
contact Customer Care.

8 Hard drive bay Holds the internal hard drive.

Maintenance and Service Guide 1–29

Product Description

The external components on the bottom of the Compaq Presario
M2000 are shown below and described in Table 1-14.

Bottom Components, Compaq Presario M2000

Table 1-14

Bottom Components

Compaq Presario M2000

Item Component Function

1 Battery bay Holds a battery pack.

2 Battery pack release latch Releases a battery pack from the

battery bay.

3 Memory module

compartment

Contains two memory module slots that
support replaceable memory modules.
The number of preinstalled memory
modules varies by computer model.

1–30 Maintenance and Service Guide

Table 1-14

Bottom Components

Product Description

Compaq Presario M2000

Item Component Function

4 Exhaust vents (4) Provide airflow to cool internal

components.

Ä

5 Optical drive Supports an optical disc.

6 Label area Contains the computer serial number

and other applicable regulatory labels.

7 Mini PCI compartment Holds an optional wireless LAN device.

Ä

(Continued)

To prevent overheating, do not
obstruct vents. Do not allow a
hard surface, such as a printer, or
a soft surface, such as pillows,
thick rugs, or clothing, to block
airflow.

To prevent an unresponsive
system and the display of a
warning message, install only
a Mini PCI device authorized for
use in the computer by the
governmental agency that
regulates wireless devices in your
country. If you install a device and
then receive a warning message,
remove the device to restore
computer functionality. Then
contact Customer Care.

8 Hard drive bay Holds the internal hard drive.

Maintenance and Service Guide 1–31

Product Description

1.5 Design Overview

This section presents a design overview of key parts and features
of the computer. Refer to Chapter 3, “Illustrated Parts Catalog,”
to identify replacement parts, and Chapter 5, “Removal and

Replacement Procedures,” for disassembly steps.

The system board provides the following device connections:

■ AMD Mobile Turion 64 and Mobile AMD Sempron

processors

■ Audio

■ Display assembly

■ Fan

■ Hard drive

Ä

■ Keyboard and TouchPad

■ Memory module

■ Mini PCI communications devices

■ PC Card

CAUTION: To properly ventilate the computer, allow at least a 7.6-cm
(3-inch) clearance on the left and right sides of the computer.

The computer uses an electric fan for ventilation. The fan is
controlled by a temperature sensor and is designed to be turned
on automatically when high temperature conditions exist. These
conditions are affected by high external temperatures, system
power consumption, power management/battery conservation
configurations, battery fast charging, and software applications.
Exhaust air is displaced through the ventilation grill located on
the left side of the computer.

1–32 Maintenance and Service Guide

Troubleshooting

WARNING: Only authorized technicians trained by HP should repair

Å

2.1 Computer Setup

this equipment. All troubleshooting and repair procedures are detailed
to allow only subassembly-/module-level repair. Because of the
complexity of the individual boards and subassemblies, do not attempt
to make repairs at the component level or modifications to any printed
wiring board. Improper repairs can create a safety hazard. Any
indication of component replacement or printed wiring board
modification may void any warranty or exchange allowances.

2

✎

Computer Setup is a preinstalled, ROM-based utility that can be
used even when the operating system is not working or will not
load. If the operating system is working, the computer restarts the
operating system after you exit Computer Setup.

Pointing devices are not supported in Computer Setup; you
must use the keyboard to navigate and make selections.

The menu tables later in this chapter provide an overview of
Computer Setup options.

Maintenance and Service Guide 2–1

Troubleshooting

Accessing Computer Setup

The information and settings in Computer Setup are accessed
from the Main, Security, Advanced, Tools, and Exit menus.

1. Open Computer Setup by turning on or restarting the
computer. Press
message is displayed in the lower-left corner of the screen.

❏ To change the language, use the arrow keys to select the

Advanced menu, select Language Support, and then
press
Press

f5 or f6 until the appropriate language is highlighted.

f10 to save your selection and exit the Advanced

menu.

❏ To view navigation information, press f1.

❏ To return to the Computer Setup menu, press esc.

f10 while the “Press <F10> to enter Setup”

2. Select the Main, Security, Advanced, Tools, and Exit
menus.

3. To exit Computer Setup, choose one of the following:

❏ To exit without saving any changes, use the arrow keys to

select Exit > Exit Discarding Changes, and then follow
the instructions on the screen.

❏ To exit and save all the settings you have entered, use the

arrow keys to select Exit > Exit Saving Changes, and
then follow the instructions on the screen.

Your preferences are set when you exit Computer Setup and take
effect when the computer restarts.

2–2 Maintenance and Service Guide

Computer Setup Defaults

To return all settings in Computer Setup to the values that were
set at the factory:

1. Open Computer Setup by turning on or restarting the
computer. Press
message is displayed in the lower-left corner of the screen.

❏ To change the language, use the arrow keys to select the

Advanced menu, select Language Support, and then
press
Press

f5 or f6 until the appropriate language is highlighted.

f10 to save your selection and exit the Advanced

menu.

❏ To view navigation information, press f1.

2. Use the arrow keys to select Exit > Load Setup Defaults.

f10 while the “Press <F10> to enter Setup”

Troubleshooting

3. Press

f9.

4. Press enter to confirm the return to default configuration.

5. To confirm the restoration, press

f10.

6. Select Exit > Exit Saving Changes, and then follow the
instructions on the screen.

When the computer restarts, the factory settings are restored, and
any identification information you have entered is saved.

Maintenance and Service Guide 2–3

Troubleshooting

Selecting from the Main Menu

Table 2-1

Main Menu

Select To Do This

System Information ■ View identification information about the

computer.

■ View specification information about the
processor, memory and cache size, keyboard
controller version, and system BIOS.

Selecting from the Security Menu

Table 2-2

Security Menu

Select To Do This

Administrator password Enter, change, or delete an HP Administrator

password.

Power-on password Enter, change, or delete a power-on password.

DriveLock password Enable/disable DriveLock; change a DriveLock

user or master password.

DriveLock Settings are accessible only

✎

when you enter Computer Setup by turning
on (not restarting) the computer.

Device security Enable diskette drive or optical drive for inclusion

in MultiBoot.

2–4 Maintenance and Service Guide

Troubleshooting

Selecting from the Advanced Menu

Table 2-3

Advanced Menu

Select To Do This

Video Graphic Mode Select UMA, SidePort, or UMA+SidePort video

memory modes.

Dedicated Video Memory View the size of the on-board video memory.

Total Video Memory View the size of the total system video memory.

Language Support Change the Computer Setup language.

Boot Order Set the boot order.

Accessibility Options Provides access to electronic and information

technology to a wide range of people with
disabilities.

Embedded WLAN device Enable/disable a wireless local area network

device.

Embedded Bluetooth
device

Enable/disable a Bluetooth device.

Selecting from the Tools Menu

Table 2-4

Tools Menu

Select To Do This

HDD Self-test Run a quick or comprehensive self-test on any

hard drive in the system.

Maintenance and Service Guide 2–5

Troubleshooting

Table 2-5

Exit Menu

Select To Do This

Exit Saving Changes Save changes entered during the current session.

Then exit and restart the computer. The changes
you save are in effect when the computer restarts.

Exit Discarding Changes Cancel changes entered during the current

session. Then exit and restart the computer.

Load Setup Defaults Replace configuration settings in Computer Setup

with factory default settings. (Identification
information is retained.)

2–6 Maintenance and Service Guide

2.2 Troubleshooting Flowcharts

Table 2-6

Troubleshooting Flowcharts Overview

Flowchart Description

2.1 “Flowchart 2.1—Initial Troubleshooting”

2.2 “Flowchart 2.2—No Power, Part 1”

2.3 “Flowchart 2.3—No Power, Part 2”

2.4 “Flowchart 2.4—No Power, Part 3”

2.5 “Flowchart 2.5—No Power, Part 4”

2.6 “Flowchart 2.6—No Video, Part 1”

Troubleshooting

2.7 “Flowchart 2.7—No Video, Part 2”

2.8 “Flowchart 2.8—Nonfunctioning Docking Device (if applicable)”

2.9 “Flowchart 2.9—No Operating System (OS) Loading”

2.10 “Flowchart 2.10—No OS Loading, Hard Drive, Part 1”

2.11 “Flowchart 2.11—No OS Loading, Hard Drive, Part 2”

2.12 “Flowchart 2.12—No OS Loading, Hard Drive, Part 3”

2.13 “Flowchart 2.13—No OS Loading, Diskette Drive”

Maintenance and Service Guide 2–7

Troubleshooting

Table 2-6

Troubleshooting Flowcharts Overview

Flowchart Description

2.14 “Flowchart 2.14—No OS Loading, Optical Drive”

2.15 “Flowchart 2.15—No Audio, Part 1”

2.16 “Flowchart 2.16—No Audio, Part 2”

2.17 “Flowchart 2.17—Nonfunctioning Device”

2.18 “Flowchart 2.18—Nonfunctioning Keyboard”

2.19 “Flowchart 2.19—Nonfunctioning Pointing Device”

2.20 “Flowchart 2.20—No Network/Modem Connection”

(Continued)

2–8 Maintenance and Service Guide

Flowchart 2.1—Initial Troubleshooting

Begin

troubleshooting.

N

Go to
Is there
power?

Y

N

Beeps,

LEDs, or error

messages?

Y

N

Is there video?

(no boot)

Y

N

Is the OS

loading?

Y

N

Is there

sound?

Y

“Flowchart

2.2—No Power,
Par t 1.”

Check

LED board,

speaker

connections.

Go to

“Flowchart

2.6—No Video,
Part 1.”

Go to

“Flowchart

2.9—No Operating
System (OS)

Loading.”

Go to

“Flowchart

2.15—No Audio,
Par t 1.”

N

All drives
working?

Y

N

Keyboard/

pointing

device work-

ing?

Y

N

Connecting

to network

or modem?

Y

End

Troubleshooting

Go to

“Flowchart

2.17—Nonfunction­ing Device.”

Go to

“Flowchart

2.18—Nonfunction­ing Keyboard”

“Flowchart

2.19—Nonfunction-

ing Pointing

Device.”

Go to

“Flowchart

2.20—No Net-

work/Modem Con-

nection.”

or

Maintenance and Service Guide 2–9

Troubleshooting

N

Flowchart 2.2—No Power, Part 1

No power

(power LED

is off).

Remove from

docking device

(if applicable).

N

Power up

on battery

power?

Reset

power.*

Y

N

Power up

on AC

power?

Reset

power.*

Y

Y

Power up in

docking
device?

1. Reseat the power cables in the docking
device and at the AC outlet.

2. Ensure the AC power source is active.

3. Ensure that the power strip is working.

Done

N

Power up

on battery

power?

Go to

“Flowchart

2.3—No Power,
Par t 2.”

Y

N

Power up

on AC power?

Go to

“Flowchart

2.4—No Power,
Part 3.”

Y

*NOTES

1. On select models, there is a separate
reset button.

2. On select models, the computer can be
reset using the standby switch and
either the lid switch or the main power
switch.

Done

YN

2–10 Maintenance and Service Guide

Power up

in docking

device?

Go to

“Flowchart

2.8—Nonfunction-

ing Docking Device

(if applicable).”

Flowchart 2.3—No Power, Part 2

N

Continued from

“Flowchart

2.2—No Power,
Par t 1.”

Visually check for

debris in battery

socket and clean

if necessary.

Y

Troubleshooting

Power on?

Check battery by

recharging it,

moving it to

another computer,

or replacing it.

Power on?

Y

Done

N

power supply

(if applicable).

Y

Done

Replace

Power on?

N

Go to

“Flowchart

2.4—No Power,
Part 3.”

Maintenance and Service Guide 2–11

Done

Troubleshooting

Flowchart 2.4—No Power, Part 3

Continued from

“Flowchart

2.3—No Power,
Part 2.”

Plug directly

into AC outlet.

Y

Power LED

on?

N

Reseat AC adapter

in computer and

at power source.

Power on?

N

Power outlet

active?

Y

Replace

power cord.

Y

N

Y

Done

Done

Try different

outlet.

External

Internal or

external AC

adapter?

Internal

Go to

“Flowchart

2.5—No Power,
Part 4.”

Replace external

AC adapter.

N

Power on?

Y

Power on?

N

2–12 Maintenance and Service Guide

Done

Done

Flowchart 2.5—No Power, Part 4

Continued from

“Flowchart

2.4—No Power,
Par t 3.”

Open

computer.

Y

Reseat loose

Loose or

damaged

parts?

N

components and

boards and

replace damaged

items.

Troubleshooting

computer and

Y

Close

retest.

Power on?

Done

N

Replace the following items (if applicable). Check

computer operation after each replacement:

1. Internal DC-DC converter*

2. Internal AC adapter

3. Processor board*

4. System board*

*NOTE: Replace these items as a set to prevent

shorting out among components.

Maintenance and Service Guide 2–13

Troubleshooting

Flowchart 2.6—No Video, Part 1

No video.

Docking Device

Stand-alone

or docking

device?

Go to

“Flowchart

2.7—No Video,
Part 2.”

*NOTE: To change from internal to

external display, use the hotkey combi-

nation.

Internal or

display*?

External

brightness.

Video OK? Done

N

Check for bent

pins on cable.

external

Adjust

Stand-alone

Y

Internal

Y

Adjust

brightness.

N

A

Video OK? Done

Press lid

switch to ensure

operation.

Y

Video OK? Done

N

Replace the following one at a time. Test after each replacement.

1. Cable between computer and computer display (if applicable)

2. Display

3. System board

N

Video OK?

YY

Done

2–14 Maintenance and Service Guide

Try
another
display.

Internal and

external

video OK?

Done

N

Replace

system

board.

Flowchart 2.7—No Video, Part 2

Continued from

“Flowchart

2.6—No Video,
Part 1.”

Remove

computer from dock-

ing device,

if connected.

Troubleshooting

Adjust

display

brightness.

N

Video OK?

Y

Check that computer is properly

seated in docking device,

for bent pins on cable,

and for monitor connection.

Y

Video OK?

Go to “A” in

“Flowchart

2.6—No Video,
Part 1.”

Done

Check brightness

of external

monitor.

Video OK?

N

Try another

external
monitor.

Internal

and external

video OK?

Y

Done

Y

Done

N

Adjust external

monitor display.

Maintenance and Service Guide 2–15

N

Go to

“Flowchart

2.8—Nonfunction-

ing Docking Device

(if applicable).”

Troubleshooting

Flowchart 2.8—Nonfunctioning Docking Device
(if applicable)

Nonfunctioning

docking device.

Reseat power

cord in docking

device and

power outlet.

Check voltage

setting on docking

device.

Reset monitor

cable connector at

docking device.

Docking

device

operating?

N

Remove computer,

replace docking

device.

Y

Done

Reinstall

computer into dock-

ing device.

Docking

device

operating?

N

Test replacement

docking device with

new computer.

Y

Done

2–16 Maintenance and Service Guide

Troubleshooting

Flowchart 2.9—No Operating System (OS)
Loading

No OS

loading.*

Reseat power

cord in docking

device and

power outlet.

No OS loading from hard drive,

“Flowchart 2.10—No OS Loading,

go to

Hard Drive, Part 1.”

No OS loading from diskette drive,

“Flowchart 2.13—No OS Loading, Dis-

go to

kette Drive.”

No OS loading from optical drive,

“Flowchart 2.14—No OS Loading,

go to

Optical Drive.”

No OS loading from network,

“Flowchart 2.20—No Network/Modem

go to

Connection.”

*NOTE: Before beginning troubleshooting, always

check cable connections, cable ends, and drives

for bent or damaged pins.

Maintenance and Service Guide 2–17

Troubleshooting

Flowchart 2.10—No OS Loading, Hard Drive,
Part 1

OS not

loading from

hard drive.

Nonsystem

disk message?

N

Reseat

external

hard drive.

OS loading?

N

Boot

from

CD?

Y

Check the Setup
utility for correct

booting order.

Y

Y

N

Go to

“Flowchart

2.11—No OS Load-

ing, Hard Drive,

Part 2.”

Done

Boot
from

diskette?

Y

N

Go to

“Flowchart

2.13—No OS
Loading, Dis-

kette Drive.”

N

Boot
from

hard drive?

Y

Done

2–18 Maintenance and Service Guide

Change boot
priority through
the Setup utility

and reboot.

Boot
from

hard drive?

Y

N

Go to

“Flowchart

2.17—Nonfunction­ing Device.”

Troubleshooting

Flowchart 2.11—No OS Loading, Hard Drive,
Part 2

Continued from

“Flowchart

2.10—No OS
Loading,

Hard Drive, Part 1.”

Disc or

diskette in

drive?

Y

Remove disc or

diskette and

reboot.

N

1. Replace
hard drive.

2. Replace
system board.

N

Reseat

hard drive.

Hard drive

accessible?

Run FDISK.

Y

Done

Boot

from

hard drive?

N

Boot

from diskette

drive?

Y

Hard drive

accessible?

Y

Go to

“Flowchart

2.12—No OS Load­ing, Hard Drive,

Part 3.”

Y

N

N

Done

Go to

“Flowchart

2.13—No OS
Loading, Dis-

kette Drive.”

Done

Hard drive

partitioned?

Y

Hard drive

formatted?

Y

Y

Computer

booted?

Go to

“Flowchart

2.12—No OS Load­ing, Hard Drive,

Par t 3.”

N

N

Create partition,
and then format

hard drive to boot-

able

C:\ prompt.

Format hard drive

and bring to

abootable

C:\ prompt.

Load OS using Oper-

ating System disc (if

applicable).

N

Maintenance and Service Guide 2–19

Troubleshooting

Flowchart 2.12—No OS Loading, Hard Drive,
Part 3

Continued from

“Flowchart

2.11—No OS Load­ing, Hard Drive,

Par t 2.”

N

System

files on hard

drive?

Y

Virus

on

hard drive?

N

Run SCANDISK and

check for

bad sectors.

Can bad

sectors

be fixed?

Y

N

Clean virus.

Replace

hard drive.

Install OS

and reboot.

OS

loading from

hard drive?

N

Diagnostics on

disc or diskette?

N

Run diagnostics

and follow

recommendations.

Y

Done

Y

Replace

hard drive.

Y

Fix bad

sectors.

Y

2–20 Maintenance and Service Guide

Boot from

hard drive?

Done

N

Replace

hard drive.

Troubleshooting

N

N

Flowchart 2.13—No OS Loading, Diskette Drive

Y

OS not loading

diskette drive.

Nonsystem

disk message?

from another

Y

drive enabled

in the Setup

Y

from

Boot

device?

Diskette

utility?

Y

N

N

Reseat

diskette drive.

Go to

“Flowchart

2.17—Nonfunc­tioning Device.”

Enable drive

and cold boot

computer.

loading?

N

Bootable

diskette

in drive?

Y

Check diskette

for system files.

Try d i fferen t

diskette.

Nonsystem

disk error?

N

OS

N

Install bootable

diskette and

reboot computer.

Y

Replace the following
components
individually, retesting
after each
replacement:

■ Diskette drive

■ System board

Y

Done

Y

Is diskette

drive boot
order cor-

rect?

Change boot

priority using

the Setup utility.

Maintenance and Service Guide 2–21

Reset the computer.

Refer to

Section 1.2,
“Resetting the
Computer,”

instructions.

“Flowchart

2.17—Nonfunction­ing Device.”

for

Go to

N

OS

loading?

Done

Troubleshooting

Flowchart 2.14—No OS Loading, Optical Drive

No OS

loading from

CD-ROM or

DVD-ROM drive.

Boots from

CD or DVD?

N

Reseat

drive.

Y

N

bootable disc.

Disc

in drive?

Install

Done

Boots from

CD or DVD?

Y

Y

Y

bootable disc.

Bootable

disc in

drive?

Try another

Done

N

Install bootable

disc and

reboot

computer.

N

Booting

from another

device?

Y

Booting

correct?

N

Correct boot

order using

the Setup utility.

order

N

2.17—Nonfunction-

Reset the computer.

Y

Section 1.2,

“Resetting the

Computer,”

instructions.

Go to

“Flowchart

ing Device.”

Refer to

for

Go to

“Flowchart

2.17—Nonfunctioning
Device.”

2–22 Maintenance and Service Guide

Flowchart 2.15—No Audio, Part 1

N

Turn up audio

No audio.

internally or

externally.

Audio? Done

N

Troubleshooting

Y

Computer in

docking device

(if applicable)?

Go to

“Flowchart

2.16—No Audio,
Par t 2.”

Y

Undock

Go to

“Flowchart

2.17—Nonfunctioning
Device.”

Internal

audio?

Y

Dock computer in

replacement

docking device.

Audio? Done

N

N

Go to

“Flowchart

2.16—No Audio,
Par t 2.”

Y

Maintenance and Service Guide 2–23

Troubleshooting

Flowchart 2.16—No Audio, Part 2

Continued from

“Flowchart

2.15—No Audio,
Part 1.”

N

Audio
driver in OS
configured?

Reload

audio drivers.

Y

N

Correct

drivers for

application?

Load drivers and
set configuration

in OS.

Y

Connect to

external

speaker.

Replace audio

board and

Audio?

YN

speaker
connections
in computer

(if applicable).

Audio? Done

YN

2–24 Maintenance and Service Guide

Replace the following components individually,

retesting after each replacement:

■ Internal speakers.

■ Audio board (if applicable).

■ System board.

Flowchart 2.17—Nonfunctioning Device

Nonfunctioning

device.

Reseat
device.

Unplug the nonfunctioning device from the computer
and inspect cables and plugs for bent or broken pins

or other damage.

Troubleshooting

CMOS.

Reattach device.
Close computer,

plug in power,

and reboot.

Device

boots

properly?

Y

Done

Clear

N

Any physical

damage detected?

N

Replace hard drive.

Replace NIC.

If integrated NIC,

replace system

board.

Replace diskette

drive.

Y

Fix or

replace

broken item.

Go to

“Flowchart

2.9—No Operat­ing System (OS)

Loading.”

N

Device

boots

properly?

Y

Done

Maintenance and Service Guide 2–25

Troubleshooting

Flowchart 2.18—Nonfunctioning Keyboard

Keyboard

not operating prop-

erly.

Connect computer

to good external key-

board.

N

External

device

works?

Y

Reseat internal key-

board

connector

(if applicable).

Keyboard
operating
properly?

Y

Done Done

Replace

system

board.

N

Replace internal

keyboard or

cable.

Y

Keyboard
operating
properly?

2–26 Maintenance and Service Guide

N

Replace

system

board.

Troubleshooting

Flowchart 2.19—Nonfunctioning Pointing
Device

Pointing device

not operating

properly.

Connect computer

to good external
pointing device.

N

Y

Reseat internal
pointing device

connector

(if applicable).

Pointing device

operating

properly?

Y

External

device

works?

Replace

system

board.

N

Replace internal

pointing device

or cable.

Y

Done Done

Pointing device

operating
properly?

N

Maintenance and Service Guide 2–27

Replace

system

board.

Troubleshooting

Flowchart 2.20—No Network/Modem
Connection

No network

or modem connec-

tion.

N

or modem jack

Y

N

NIC/modem

configured

Y

Disconnect all

power from

the computer

and open.

Network

active?

Digital

line?

in OS?

Replace jack

or have jack acti-

Y

to nondigital

N

drivers and recon-

vated.

Connect

line.

Reload

figure.

Network

or modem connec-

tion working?

N

Replace NIC/modem

(if applicable).

Y

Done

Reseat NIC/modem

(if applicable).

2–28 Maintenance and Service Guide

Network

or modem connec-

tion working?

N

Replace

system

board.

Y

Done

Illustrated Parts Catalog

This chapter provides an illustrated parts breakdown and a
reference for spare part numbers and option part numbers.

3.1 Serial Number Location

When ordering parts or requesting information, provide the
computer serial number and model number located on the bottom
of the computer.

3

Serial Number Location

Maintenance and Service Guide 3–1

Illustrated Parts Catalog

3.2 Computer Major Components

Computer Major Components, HP Pavilion ze2000

3–2 Maintenance and Service Guide

Illustrated Parts Catalog

Table 3-1

Spare Parts: Computer Major Components

Item Description

1 Display assemblies (include wireless antenna boards

and cables)

Spare Part
Number

15.0-inch, XGA TFT with BrightView, for use on
HP Pavilion ze2000 models

15.0-inch, XGA TFT, for use on HP Pavilion ze2000
models

15.0-inch, XGA TFT with BrightView, for use on
Compaq Presario M2000 models

15.0-inch, XGA TFT, for use on Compaq Presario
M2000 models

Display hinge brackets (not illustrated)

For use on HP Pavilion ze2000 models 394304-001

For use on Compaq Presario M2000 models 394305-001

Display hinge covers (not illustrated) 394306-001

2 Keyboard covers (include wireless button and light)

For use on HP Pavilion ze2000 models with wireless
capability

For use on HP Pavilion ze2000 models without
wireless capability

394262-001

394260-001

394263-001

394261-001

394292-001

394294-001

For use on Compaq Presario M2000 models with
wireless capability

For use on Compaq Presario M2000 models without
wireless capability

Maintenance and Service Guide 3–3

394293-001

394295-001

Illustrated Parts Catalog

Computer Major Components, Compaq Presario M2000

3–4 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

3 LED boards (include cable, not illustrated)

For use on HP Pavilion ze2000 models 394301-001

For use on Compaq Presario M2000 models 394302-001

4 Keyboards

For use on HP Pavilion ze2000 models in:

Belgium
Denmark
France
French Canada
Germany
International
Italy
Latin America
Norway
Portugal

394276-A41
394276-081
394276-051
394276-121
394276-041
394276-B31
394276-061
394276-161
394276-091
394276-131

Spain
Sweden/Finland
Switzerland
United Kingdom
Asia Pacific,

Australia, Canada,
Hong Kong,
People’s Republic
of China, and the
United States

(Continued)

Spare Part
Number

394276-071
394276-101
394276-111
394276-031
394276-001

For use on Compaq Presario M2000 models in:

Denmark
France
French Canada
International
Italy
Korea
Latin America

Maintenance and Service Guide 3–5

394277-081
394277-051
394277-121
394277-B31
394277-061
394277-AD1
394277-161

Norway
Spain
Sweden/Finland
Ta iw an
Thailand
United Kingdom
United States

394277-091
394277-071
394277-101
394277-AB1
394277-281
394277-031
394277-001

Illustrated Parts Catalog

Computer Major Components, HP Pavilion ze2000

3–6 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

5 Top covers (include TouchPad)

For use on full-featured HP Pavilion ze2000 models
For use on defeatured HP Pavilion ze2000 models

For use on full-featured Compaq Presario M2000
models

For use on defeatured Compaq Presario M2000
models

6 Speaker assemblies

For use on HP Pavilion ze2000 models 394296-001

For use on Compaq Presario M2000 models 394297-001

7 Broadcomm Bluetooth Wireless LAN board 394254-001

8 USB/S-Video controller boards

(Continued)

Spare Part
Number

394280-001
394281-001

394282-001

394283-001

For use on full-featured models 394303-001

For use on defeatured models 395373-001

9 Power connector board 394300-001

10 Fan assembly (includes heat sink and thermal pad) 394298-001

Maintenance and Service Guide 3–7

Illustrated Parts Catalog

Computer Major Components, Compaq Presario M2000

3–8 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

11 Processors (include thermal pad)

AMD Mobile Turion 64, ML-37 (2.0-GHz)
AMD Mobile Turion 64, ML-34 (1.80-GHz)
AMD Mobile Turion 64, ML-32 (1.80-GHz)
AMD Mobile Turion 64, ML-30 (1.60-GHz)
AMD Mobile Turion 64, ML-28 (1.60-GHz)

Mobile AMD Sempron 3300+ (2.00-GHz)
Mobile AMD Sempron 3000+ (1.80-GHz)
Mobile AMD Sempron 2800+ (1.60-GHz)

12 Battery connector board 394299-001

13 System boards (include disk cell RTC battery)

ATI RS480M for use on full-featured models 394253-001

For use on defeatured models, ATI RS480M 394252-001

(Continued)

Spare Part
Number

394347-001
394259-001
397346-001
394258-001
394257-001

397345-001
394256-001
394255-001

PC Card assembly (not illustrated) 396657-001

14 Base enclosures

For use on HP Pavilion ze2000 models 394284-001

For use on Compaq Presario M2000 models 394285-001

Maintenance and Service Guide 3–9

Illustrated Parts Catalog

Computer Major Components, HP Pavilion ze2000

3–10 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

15 Hard drives (include frame and connector)

4200 rpm, 80 GB
4200 rpm, 60 GB
5400 rpm, 40 GB

Miscellaneous Plastics Kit

For use on HP Pavilion ze2000 models 394286-001

For use on Compaq Presario M2000 models 394287-001

Includes:
16a
16b
16c

Hard drive cover (includes 2 captive screws)

Mini PCI compartment cover (includes 1 captive screw)

Memory module compartment cover (includes 2 captive screws)

Not illustrated:

PC Card slot space saver

Computer feet (4)

(Continued)

Spare Part
Number

394268-001
394267-001
394266-001

17 Mini PCI communications modules

802.11b/g wireless local access network (WLAN) card

for use in the United States

802.11b/g WLAN card for use in the rest of the world

18 Memory modules (333 MHz, DDR1, PC2700)

512-MB
256-MB

Maintenance and Service Guide 3–11

394462-001

394462-002
and
397791-001

394265-001
394264-001

Illustrated Parts Catalog

Computer Major Components, HP Pavilion ze2000

3–12 Maintenance and Service Guide

Table 3-1

Illustrated Parts Catalog

Spare Parts: Computer Major Components

Item Description

19 Optical drives (include bezel)

For use on HP Pavilion ze2000 models:

8X DVD-ROM drive

24X DVD/CD-RW Combo Drive

8X DVD±RW/R and CD-RW Combo Dual Layer Drive

For use on Compaq Presario M2000 models:

8X DVD-ROM drive

24X DVD/CD-RW Combo Drive

8X DVD±RW/R and CD-RW Combo Dual Layer Drive

20 Battery packs

12-cell, 8.8-AHr

6-cell, 4.4-AHr

(Continued)

Spare Part
Number

394269-001
394271-001
394273-001

394270-001
394272-001
394274-001

394275-001
391883-001

Maintenance and Service Guide 3–13

Illustrated Parts Catalog

3.3 Miscellaneous Plastics Kit

Miscellaneous Plastics Kit

3–14 Maintenance and Service Guide

Spare Part Number Information

Item Description

Miscellaneous Plastics Kit

For use on HP Pavilion ze2000 models 394286-001

For use on Compaq Presario M2000 models 394287-001

Includes:
1
2
3
4
5

Hard drive cover

Mini PCI compartment cover

Memory module compartment cover

PC Card slot space saver

Computer feet (4)

Illustrated Parts Catalog

Table 3-2

Miscellaneous Plastics Kit

Spare Part
Number

Maintenance and Service Guide 3–15

Illustrated Parts Catalog

3.4 Mass Storage Devices

Mass Storage Devices

3–16 Maintenance and Service Guide

Table 3-3

Mass Storage Devices

Spare Part Number Information

Item Description

1 Hard drives (include frame and connector)

Illustrated Parts Catalog

Spare Part
Number

4200 rpm, 80 GB
4200 rpm, 60 GB
5400 rpm, 40 GB

2 Optical drives

For use on HP Pavilion ze2000 models:

8X DVD-ROM drive

24X DVD/CD-RW Combo Drive

8X DVD±RW/R and CD-RW Combo Dual Layer Drive

For use on Compaq Presario M2000 models:

8X DVD-ROM drive

24X DVD/CD-RW Combo Drive

8X DVD±RW/R and CD-RW Combo Dual Layer Drive

USB digital drive (not illustrated) 364727-001

394268-001
394267-001
394266-001

394269-001
394271-001
394273-001

394270-001
394272-001
394274-001

Maintenance and Service Guide 3–17

Illustrated Parts Catalog

3.5 Miscellaneous

Table 3-4

Spare Parts: Miscellaneous (not illustrated)

Spare Part

Description

65-watt AC adapter 394278-001

Power cords

For use in:

Australia and New Zealand 394279-011

Number

Belgium, Europe, Finland, France, Germany, Greece,
the Netherlands, Norway, Portugal, Spain, and Sweden

Canada, French Canada, Latin America, Thailand, and
the United States

Denmark 394279-081

Hong Kong and the United Kingdom 394279-031

Italy 394279-061

Korea 394279-AD1

Switzerland 394279-111

Taiwan 394279-AB1

The People’s Republic of China 394279-AA1

All-in-one media cable 375759-001

394279-021

394279-001

3–18 Maintenance and Service Guide

Table 3-4

Illustrated Parts Catalog

Spare Parts: Miscellaneous (not illustrated)

Description

Audio Y-cable 379452-001

HP Remote Control 371694-001

Logo Kits

For use on HP Pavilion ze2000 models 394290-001

For use on Compaq Presario M2000 models 394291-001

USB travel mouse 309674-001

Wired headset with volume control 371693-001

Screw Kit (refer to Appendix C, “Screw Listing,” for more information on screw

specifications and usage)

For use on HP Pavilion ze2000 models 394288-001

For use on Compaq Presario M2000 models 394289-001

(Continued)

Spare Part
Number

Includes:

■ Phillips PM3.0×4.0 screw

■ Phillips PM2.0×6.0 captive screw

(includes C-clips)

■ Phillips PM2.0×6.0 screw

■ Phillips PM2.0×8.0 screw

■ Phillips PM2.0×4.0 screw

■ Phillips PM1.5×9.0 captive

spring-loaded, shoulder screw
(includes C-clips)

■ Phillips PM1.5×2.0 screw

Maintenance and Service Guide 3–19

Illustrated Parts Catalog

3.6 Sequential Part Number Listing

Table 3-5

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

309674-001 USB travel mouse

364727-001 USB digital drive

371693-001 Wired headset with volume control

371694-001 HP Remote Control

375759-001 All-in-one media cable

379452-001 Audio Y-cable

391883-001 6-cell, 4.4-AHr battery pack

394252-001 ATI RS480M system board for use on defeatured models

(includes disk cell RTC battery)

394253-001 ATI RS480M system board for use on full-featured models

(includes disk cell RTC battery)

394254-001 Broadcomm Bluetooth Wireless LAN board

394255-001 Mobile AMD Sempron 2800+ (1.60-GHz) processor (includes

thermal pad)

394256-001 Mobile AMD Sempron 3000+ (1.80-GHz) processor (includes

thermal pad)

394257-001 AMD Mobile Turion 64, ML-28 (1.60-GHz) processor (includes

thermal pad)

394258-001 AMD Mobile Turion 64, ML-30 (1.60-GHz) processor (includes

thermal pad)

394259-001 AMD Mobile Turion 64, ML-34 (1.80-GHz) processor (includes

thermal pad)

3–20 Maintenance and Service Guide

Table 3-5

Illustrated Parts Catalog

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

394260-001 15.0-inch, XGA TFT display assembly for use on HP Pavilion

ze2000 models (includes wireless antenna boards and cables)

394261-001 15.0-inch, XGA TFT display assembly for use on

Compaq Presario M2000 models (includes wireless antenna
boards and cables)

394262-001 15.0-inch, XGA TFT with BrightView display assembly for use

on HP Pavilion ze2000 models (includes wireless antenna
boards and cables)

394263-001 15.0-inch, XGA TFT with BrightView display assembly for use

on Compaq Presario M2000 models (includes wireless antenna
boards and cables)

394264-001 256-MB memory module (333 MHz, DDR1, PC2700)

394265-001 512-MB memory module (333 MHz, DDR1, PC2700)

394266-001 5400-rpm, 40-GB hard drive (includes frame and connector)

(Continued)

394267-001 4200-rpm, 60-GB hard drive (includes frame and connector)

394268-001 4200-rpm, 80-GB hard drive (includes frame and connector)

394269-001 8X DVD-ROM drive for use on HP Pavilion ze2000 models

394270-001 8X DVD-ROM drive for use on Compaq Presario M2000

models

394271-001 24X DVD/CD-RW Combo Drive for use on HP Pavilion ze2000

models

394272-001 24X DVD/CD-RW Combo Drive for use on Compaq Presario

M2000 models

394273-001 8X DVD±RW/R and CD-RW Combo Dual Layer Drive for use

on HP Pavilion ze2000 models

394274-001 8X DVD±RW/R and CD-RW Combo Dual Layer Drive for use

on Compaq Presario M2000 models

Maintenance and Service Guide 3–21

Illustrated Parts Catalog

Table 3-5

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

394275-001 12-cell, 8.8-AHr battery pack

394276-001 Keyboard for use on HP Pavilion ze2000 models in Asia Pacific,

Australia, Canada, Hong Kong, People’s Republic of China,
and the United States

394276-031 Keyboard for use on HP Pavilion ze2000 models in

the United Kingdom

394276-041 Keyboard for use on HP Pavilion ze2000 models in Germany

394276-051 Keyboard for use on HP Pavilion ze2000 models in France

394276-061 Keyboard for use on HP Pavilion ze2000 models in Italy

394276-071 Keyboard for use on HP Pavilion ze2000 models in Spain

394276-081 Keyboard for use on HP Pavilion ze2000 models in Denmark

394276-091 Keyboard for use on HP Pavilion ze2000 models in Norway

(Continued)

394276-101 Keyboard for use on HP Pavilion ze2000 models in

Sweden/Finland

394276-111 Keyboard for use on HP Pavilion ze2000 models in Switzerland

394276-121 Keyboard for use on HP Pavilion ze2000 models in

French Canada

394276-131 Keyboard for use on HP Pavilion ze2000 models in Portugal

394276-161 Keyboard for use on HP Pavilion ze2000 models in

Latin America

394276-A41 Keyboard for use on HP Pavilion ze2000 models in Belgium

394276-B31 Keyboard for use on International HP Pavilion ze2000 models

394277-001 Keyboard for use on Compaq Presario M2000 models in

the United States

394277-031 Keyboard for use on Compaq Presario M2000 models in

the United Kingdom

3–22 Maintenance and Service Guide

Table 3-5

Illustrated Parts Catalog

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

394277-051 Keyboard for use on Compaq Presario M2000 models

in France

394277-061 Keyboard for use on Compaq Presario M2000 models in Italy

394277-071 Keyboard for use on Compaq Presario M2000 models in Spain

394277-081 Keyboard for use on Compaq Presario M2000 models

in Denmark

394277-091 Keyboard for use on Compaq Presario M2000 models

in Norway

394277-101 Keyboard for use on Compaq Presario M2000 models in

Sweden/Finland

394277-121 Keyboard for use on Compaq Presario M2000 models in

French Canada

394277-161 Keyboard for use on Compaq Presario M2000 models in

Latin America

(Continued)

394277-281 Keyboard for use on Compaq Presario M2000 models

in Thailand

394277-AB1 Keyboard for use on Compaq Presario M2000 models

in Taiwan

394277-AD1 Keyboard for use on Compaq Presario M2000 models in Korea

394277-B31 Keyboard for use on International Compaq Presario M2000

models

394278-001 65-watt AC adapter

394279-001 Power cord for use in Canada, French Canada, Latin America,

Thailand, and the United States

394279-011 Power cord for use in Australia and New Zealand

Maintenance and Service Guide 3–23

Illustrated Parts Catalog

Table 3-5

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

394279-021 Power cord for use in Belgium, Europe, Finland, France,

Germany, Greece, the Netherlands, Norway, Portugal, Spain,
and Sweden

394279-031 Power cord for use in Hong Kong and the United Kingdom

394279-061 Power cord for use in Italy

394279-081 Power cord for use in Denmark

394279-111 Power cord for use in Switzerland

394279-AA1 Power cord for use in the People’s Republic of China

394279-AB1 Power cord for use in Taiwan

394279-AD1 Power cord for use in Korea

394280-001 Top cover for use on full-featured HP Pavilion ze2000 models

(includes TouchPad)

(Continued)

394281-001 Top cover for use on defeatured HP Pavilion ze2000 models

(includes TouchPad)

394282-001 Top cover for use on full-featured Compaq Presario M2000

models (includes TouchPad)

394283-001 Top cover for use on defeatured Compaq Presario M2000

models (includes TouchPad)

394284-001 Base enclosure for use on HP Pavilion ze2000 models

394285-001 Base enclosure for use on Compaq Presario M2000 models

394286-001 Miscellaneous Plastics Kit for use on HP Pavilion ze2000

models

394287-001 Miscellaneous Plastics Kit for use on Compaq Presario M2000

models

394288-001 Screw Kit for use on HP Pavilion ze2000 models

394289-001 Screw Kit for use on Compaq Presario M2000 models

3–24 Maintenance and Service Guide

Table 3-5

Illustrated Parts Catalog

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

394290-001 Logo Kit for use on HP Pavilion ze2000 models

394291-001 Logo Kit for use on Compaq Presario M2000 models

394292-001 Keyboard cover for use on HP Pavilion ze2000 models

with wireless capability (includes wireless button and light)

394293-001 Keyboard cover for use on Compaq Presario M2000 models

with wireless capability (includes wireless button and light)

394294-001 Keyboard cover for use on HP Pavilion ze2000 models without

wireless capability (includes wireless button and light)

394295-001 Keyboard cover for use on Compaq Presario M2000 models

without wireless capability (includes wireless button and light)

394296-001 Speakers for use on HP Pavilion ze2000 models

(includes TouchPad)

394297-001 Speakers for use on Compaq Presario M2000 models

(includes TouchPad)

(Continued)

394298-001 Fan assembly (includes heat sink and thermal pad)

394299-001 Battery connector board

394300-001 Power connector board

394301-001 LED board for use on HP Pavilion ze2000 models

(includes cable)

394302-001 LED board for use on Compaq Presario M2000 models

(includes cable)

394303-001 USB/S-Video controller board for use on full-featured models

394304-001 Display hinge brackets for use on HP Pavilion ze2000 models

394305-001 Display hinge brackets for use on Compaq Presario M2000

models

Maintenance and Service Guide 3–25

Illustrated Parts Catalog

Table 3-5

Spare Parts: Sequential Part Number Listing

Spare Part
Number Description

394306-001 Display hinge covers for use on Compaq Presario M2000

models

394347-001 AMD Mobile Turion 64, ML-37 (2.00-GHz) processor (includes

thermal pad)

394462-001 802.11b/g WLAN Mini PCI communications module for use in

the United States

394462-002 802.11b/g WLAN Mini PCI communications module for use in

the rest of the world

395373-001 USB/S-Video controller board for use on defeatured models

396657-001 PC Card assembly

397345-001 Mobile AMD Sempron 3300+ (2.00-GHz) processor (includes

thermal pad)

397346-001 AMD Mobile Turion 64, ML-32 (1.80-GHz) processor (includes

thermal pad)

(Continued)

397791-001 802.11b/g WLAN Mini PCI communications module for use in

the rest of the world

3–26 Maintenance and Service Guide

Removal and Replacement

This chapter provides essential information for proper and
safe removal and replacement service.

4.1 Tools Required

You will need the following tools to complete the removal and
replacement procedures:

■ Magnetic screwdriver

■ Phillips P0 screwdriver

4

Preliminaries

■ 2.0-mm hex wrench for processor socket locking screw

■ Flat-bladed screwdriver

■ Tool kit—includes connector removal tool, loopback plugs,

and case utility tool

Maintenance and Service Guide 4–1

Removal and Replacement Preliminaries

4.2 Service Considerations

The following sections include some of the considerations
that you should keep in mind during disassembly and assembly
procedures.

As you remove each subassembly from the computer, place

✎

Plastic Parts

the subassembly (and all accompanying s) away from the work
area to prevent damage.

Using excessive force during disassembly and reassembly can
damage plastic parts. Use care when handling the plastic parts.
Apply pressure only at the points designated in the maintenance
instructions.

Cables and Connectors

CAUTION: When servicing the computer, ensure that cables are

Ä

placed in their proper locations during the reassembly process.
Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage.
Apply only the tension required to unseat or seat the cables
during removal and insertion. Handle cables by the connector
whenever possible. In all cases, avoid bending, twisting, or
tearing cables. Ensure that cables are routed in such a way that
they cannot be caught or snagged by parts being removed or
replaced. Handle flex cables with extreme care; these cables
tear easily.

4–2 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.3 Preventing Damage to
Removable Drives

Removable drives are fragile components that must be handled
with care. To prevent damage to the computer, damage to a
removable drive, or loss of information, observe the following
precautions:

■ Before removing or inserting a hard drive, shut down the

computer. If you are unsure whether the computer is off or
in hibernation, turn the computer on, and then shut it down
through the operating system.

■ Before removing a diskette drive or optical drive, ensure that

a diskette or disc is not in the drive and ensure that the optical
drive tray is closed.

■ Before handling a drive, ensure that you are discharged of

static electricity. While handling a drive, avoid touching the
connector.

■ Handle drives on surfaces covered with at least one inch of

shock-proof foam.

■ Avoid dropping drives from any height onto any surface.

■ After removing a hard drive, an optical drive, or a diskette

drive, place it in a static-proof bag.

■ Avoid exposing a hard drive to products that have magnetic

fields, such as monitors or speakers.

■ Avoid exposing a drive to temperature extremes or liquids.

■ If a drive must be mailed, place the drive in a bubble pack

mailer or other suitable form of protective packaging and
label the package “FRAGILE: Handle With Care.”

Maintenance and Service Guide 4–3

Removal and Replacement Preliminaries

4.4 Preventing Electrostatic Damage

Many electronic components are sensitive to electrostatic
discharge (ESD). Circuitry design and structure determine the
degree of sensitivity. Networks built into many integrated circuits
provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt
silicon junctions.

A sudden discharge of static electricity from a finger or other
conductor can destroy static-sensitive devices or microcircuitry.
Often the spark is neither felt nor heard, but damage occurs.

An electronic device exposed to electrostatic discharge might not
be affected at all and can work perfectly throughout a normal
cycle. Or the device might function normally for a while, then
degrade in the internal layers, reducing its life expectancy.

4–4 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.5 Packaging and Transporting
Precautions

Use the following grounding precautions when packaging and
transporting equipment:

■ To avoid hand contact, transport products in static-safe

containers, such as tubes, bags, or boxes.

■ Protect all electrostatic-sensitive parts and assemblies with

conductive or approved containers or packaging.

■ Keep electrostatic-sensitive parts in their containers until

the parts arrive at static-free workstations.

■ Place items on a grounded surface before removing items

from their containers.

■ Always be properly grounded when touching a sensitive

component or assembly.

■ Store reusable electrostatic-sensitive parts from assemblies

in protective packaging or nonconductive foam.

■ Use transporters and conveyors made of antistatic belts and

roller bushings. Ensure that mechanized equipment used for
moving materials is wired to ground and that proper materials
are selected to avoid static charging. When grounding is not
possible, use an ionizer to dissipate electric charges.

Maintenance and Service Guide 4–5

Removal and Replacement Preliminaries

4.6 Workstation Precautions

Use the following grounding precautions at workstations:

■ Cover the workstation with approved static-shielding material

(refer to

■ Use a wrist strap connected to a properly grounded work

surface and use properly grounded tools and equipment.

■ Use conductive field service tools, such as cutters,

screwdrivers, and vacuums.

■ When using fixtures must directly contact dissipative surfaces,

use fixtures made only of static-safe materials.

■ Keep the work area free of nonconductive materials, such

as ordinary plastic assembly aids and Styrofoam.

■ Handle electrostatic-sensitive components, parts, and

assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

Table 4-2, “Static-Shielding Materials”).

■ Avoid contact with pins, leads, or circuitry.

■ Turn off power and input signals before inserting or

removing connectors or test equipment.

4–6 Maintenance and Service Guide

Removal and Replacement Preliminaries

4.7 Grounding Equipment and
Methods

Grounding equipment must include either a wrist strap or a
foot strap at a grounded workstation.

■ When seated, wear a wrist strap connected to a grounded

system. Wrist straps are flexible straps with a minimum of
one megohm ±10% resistance in the ground cords. To provide
proper ground, wear a strap snugly against the skin at all times.
On grounded mats with banana-plug connectors, use alligator
clips to connect a wrist strap.

■ When standing, use foot straps and a grounded floor mat.

Foot straps (heel, toe, or boot straps) can be used at standing
workstations and are compatible with most types of shoes
or boots. On conductive floors or dissipative floor mats, use
foot straps on both feet with a minimum of one megohm
resistance between the operator and ground. To be effective,
the conductive strips must be worn in contact with the skin.

Other grounding equipment recommended for use in preventing
electrostatic damage includes:

■ Antistatic tape

■ Antistatic smocks, aprons, and sleeve protectors

■ Conductive bins and other assembly or soldering aids

■ Nonconductive foam

■ Conductive tabletop workstations with ground cords of

one megohm resistance

■ Static-dissipative tables or floor mats with hard ties to

the ground

■ Field service kits

■ Static awareness labels

■ Material-handling packages

■ Nonconductive plastic bags, tubes, or boxes

■ Metal tote boxes

■ Electrostatic voltage levels and protective materials

Maintenance and Service Guide 4–7

Removal and Replacement Preliminaries

Table 4-1 shows how humidity affects the electrostatic voltage
levels generated by different activities.

Table 4-1

Typical Electrostatic Voltage Levels

Relative Humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

A product can be degraded by as little as 700 V.

✎

Table 4-2 lists the shielding protection provided by antistatic
bags and floor mats.

Table 4-2

Static-Shielding Materials

Material Use Voltage Protection Level

Antistatic plastic Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

4–8 Maintenance and Service Guide

5

Removal and Replacement

Procedures

This chapter provides removal and replacement procedures.

There are as many as 66 screws, in 9 different sizes and types,
that may need to be removed, replaced, or loosened when
servicing the computer. Make special note of each screw size and
location during removal and replacement.

Refer to Appendix C, “Screw Listing,” for detailed information
on screw sizes, locations, and usage.

Maintenance and Service Guide 5–1

Removal and Replacement Procedures

5.1 Serial Number

Report the computer serial number to HP when requesting
information or ordering spare parts. The serial number is
located on the bottom of the computer.

Serial Number Location

5–2 Maintenance and Service Guide