Hp Presario CQ62 Maintenance and Service Guide

Compaq Presario CQ62 Notebook PC and HP G62 Notebook PC
Maintenance and Service Guide
SUMMARY
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures.
© Copyright 2010 Hewlett-Packard Development Company, L.P.
ATI and ATI Mobility Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Arrandale, and Core are trademarks of Intel corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: May 2010
Document Part Number: 620651-001
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
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iv Safety warning notice
MSG revision history
Revision Publication date Description
A October 2010
Added newly supported hard drives to spare parts listings in the
following locations:
storage devices on page 27, Sequential part number listing on page 30, Hard drive on page 43.
Added newly supported memory modules to spare parts listings in the
following locations:
storage devices on page 27, Sequential part number listing on page 30, Memory module on page 50.
Added newly supported processors to spare parts listings in the
following locations: Computer major components on page 18, Mass
storage devices on page 27, Sequential part number listing on page 30, Processor on page 81.
Added newly supported system boards to spare parts listings in the
following locations: Computer major components on page 18, Mass
storage devices on page 27, Sequential part number listing on page 30, System board on page 74.
Computer major components on page 18, Mass
Computer major components on page 18, Mass
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vi MSG revision history
Table of contents
1 Product description ........................................................................................................................................ 1
2 External component identification ................................................................................................................ 6
Identifying the hardware ....................................................................................................................... 6
Top components ................................................................................................................................... 7
TouchPad ............................................................................................................................ 7
Lights ................................................................................................................................... 8
Button and speakers ............................................................................................................ 9
Keys ................................................................................................................................... 10
Display ............................................................................................................................... 11
Right-side components ....................................................................................................................... 12
Left-side components ......................................................................................................................... 13
Bottom components ........................................................................................................................... 14
Wireless antennas .............................................................................................................................. 15
Additional hardware components ....................................................................................................... 16
3 Illustrated parts catalog ............................................................................................................................... 17
Serial number location ........................................................................................................................ 17
Computer major components ............................................................................................................. 18
Display assembly components ........................................................................................................... 24
Plastics Kit .......................................................................................................................................... 26
Mass storage devices ......................................................................................................................... 27
Miscellaneous parts ............................................................................................................................ 29
Sequential part number listing ............................................................................................................ 30
4 Removal and replacement procedures ....................................................................................................... 35
Preliminary replacement requirements ............................................................................................... 35
Tools required .................................................................................................................... 35
Service considerations ....................................................................................................... 35
Plastic parts ....................................................................................................... 35
Cables and connectors ..................................................................................... 36
Drive handling ................................................................................................... 36
Grounding guidelines ......................................................................................................... 37
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Electrostatic discharge damage ........................................................................ 37
Packaging and transporting guidelines ............................................. 38
Workstation guidelines ..................................................................... 38
Equipment guidelines ....................................................................... 39
Component replacement procedures ................................................................................................. 40
Serial number .................................................................................................................... 40
Computer feet .................................................................................................................... 41
Battery ............................................................................................................................... 42
Hard drive .......................................................................................................................... 43
Optical drive ....................................................................................................................... 46
WLAN module .................................................................................................................... 48
Memory module ................................................................................................................. 50
RTC battery ....................................................................................................................... 51
Keyboard ........................................................................................................................... 53
Top cover ........................................................................................................................... 56
Speaker assembly ............................................................................................................. 59
Power button board ........................................................................................................... 61
TouchPad button board ..................................................................................................... 62
Modem module .................................................................................................................. 63
USB board ......................................................................................................................... 65
Power connector ................................................................................................................ 67
Display assembly ............................................................................................................... 68
System board ..................................................................................................................... 74
Fan/heat sink assembly ..................................................................................................... 77
Processor ........................................................................................................................... 81
5 Setup Utility ................................................................................................................................................... 83
Computer Setup in Windows 7 ........................................................................................................... 83
Starting Setup Utility .......................................................................................................... 83
Using Setup Utility ............................................................................................................. 83
Changing the language of Setup Utility ............................................................. 83
Navigating and selecting in Setup Utility ........................................................... 84
Displaying system information .......................................................................... 84
Restoring default settings in Setup Utility .......................................................... 85
Exiting Setup Utility ........................................................................................... 86
Setup Utility menus ............................................................................................................ 86
Main menu ........................................................................................................ 86
Security menu ................................................................................................... 86
System Configuration menu .............................................................................. 87
Diagnostics menu .............................................................................................. 87
Computer Setup in Linux .................................................................................................................... 88
Starting Computer Setup ................................................................................................... 88
Using Computer Setup ...................................................................................................... 88
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Navigating and selecting in Computer Setup .................................................... 88
Restoring factory settings in Computer Setup ................................................... 89
Computer Setup menus ..................................................................................................... 90
File menu .......................................................................................................... 90
Security menu ................................................................................................... 91
Diagnostics menu .............................................................................................. 91
System Configuration menu .............................................................................. 92
6 Specifications ................................................................................................................................................ 94
Computer specifications ..................................................................................................................... 94
39.6-cm (15.6-in) display specifications ............................................................................................. 95
Hard drive specifications .................................................................................................................... 96
DVD±RW and CD-RW SuperMulti Double-Layer Combo Drive with LightScribe specifications ........ 97
Blu-ray ROM with LightScribe DVD±R/RW SuperMulti Double-Layer Drive specifications ............... 98
System resource specifications .......................................................................................................... 99
7 Backup and recovery .................................................................................................................................. 100
Windows 7 ........................................................................................................................................ 100
Creating recovery discs ................................................................................................... 101
Backing up your information ............................................................................................ 102
Using Windows Backup and Restore .............................................................. 103
Using system restore points ............................................................................ 104
When to create restore points ........................................................ 104
Create a system restore point ........................................................ 104
Restore to a previous date and time ............................................... 104
Performing a recovery ..................................................................................................... 104
Recovering from the recovery discs ................................................................ 105
Recovering from the dedicated recovery partition (select models only) .......... 105
Linux backup and recovery .............................................................................................................. 106
8 Connector pin assignments ....................................................................................................................... 107
Audio-out (headphone) ..................................................................................................................... 107
Audio-in (microphone) ...................................................................................................................... 107
External monitor ............................................................................................................................... 108
RJ-11 (modem) ................................................................................................................................ 109
RJ-45 (network) ................................................................................................................................ 109
HDMI ................................................................................................................................................ 110
Universal Serial Bus ......................................................................................................................... 111
9 Power cord set requirements .................................................................................................................... 112
Requirements for all countries or regions ......................................................................................... 112
Requirements for specific countries or regions ................................................................................ 113
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10 Recycling ................................................................................................................................................... 114
Battery .............................................................................................................................................. 114
Display .............................................................................................................................................. 114
Index ................................................................................................................................................................. 121
x

1 Product description

Category Description HP G62 HP G62 Compaq
Presario
CQ62
Discrete UMA Discrete UMA
Product Name Compaq Presario CQ62 Notebook
PC
HP G62 Notebook PC √√
Processors AMD Phenom™ N930 Processor
(2.0 GHz, 2 MB total L2 cache, 1333 MHz)—Quad core 35 W
AMD Phenom N830 Processor (2.1
GHz, 1.5 MB total L2 cache, 1333 MHz)—Triple Core 35 W
AMD Phenom N620 Processor (2.8
GHz, 2 MB total L2 cache, 1333 MHz)—Dual Core 35 W
AMD Phenom II P920 Processor
(1.6 GHz, 2 MB total L2 cache, 1066 MHz)—Quad Core 25 W
AMD Phenom II P820 Processor
(1.8 GHz, 1.5 MB L2 cache, 1066 MHz, 3.6 GT/s)—Triple Core 25 W
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Compaq Presario
CQ62
AMD Turion™ II N530 Processor
(2.5 GHz, 2 MB L2 cache, 1066 MHz, 3.6 GT/s)—Dual Core 35 W
AMD Turion II P520 Processor (2.3
GHz, 2 MB L2 cache, 1066 MHz,
3.6 GT/s)—Dual Core 25 W
AMD Anthlon™ II N330 Processor
(2.3 GHz, 1 MB L2 cache, 1066 MHz, 3.2 GT/s)—Dual Core 35 W
AMD Anthlon II P320 Processor (2.1
GHz, 1 MB L2 cache, 1066 MHz,
3.2 GT/s)—Dual Core 25 W
AMD Sempron™ II V120 Processor
(2.2 GHz, 512 MB L2 cache, 1066 MHz, 3.2 GT/s)—Single Core 25 W
Chipset AMD™ RS880MD
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Category Description HP G62 HP G62 Compaq
Presario
CQ62
Discrete UMA Discrete UMA
AMD RS880M
Southbridge - SB820 √√√√
Compaq Presario
CQ62
Graphics ATI Mobility Radeon™ HD5470 with
512 MB dedicated video memory
ATI Mobility Radeon HD545v with
512 MB VRAM
ATI Mobility Radeon HD4250
Graphics (UMA, integrated) with shared video memory
Support for BD or HD-DVD playback
with HD decoder and DX10 support
Panel 39.6-cm (15.6-in) HD LED
BrightView (1366 x 768)
16:9 wide aspect ratio √√√√
Memory 2 customer-accessible/upgradable
SODIMM slots
Supports dual-channel memory
DDR3, 1333 MHz
Supports up to 8 GB of system
memory
Supports the following
configurations:
4096 MB (2048 MB × 2) √√√√
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Hard drives Supports 9.5-mm, 6.35-cm (2.5-in)
Customer accessible √√√√
Supports the following drives:
SATA hard drive
2 Chapter 1 Product description
3072 MB (1024 MB × 1 + 2048 MB × 1)
2048 MB (2048 MB × 1) √√√√
2048 MB (1024 MB × 2) √√√√
1024 MB (1024 MB × 1) √√√√
640 GB, 5400 rpm √√√√
500 GB, 7200 rpm √√√√
320 GB, 7200 rpm √√√√
250 GB, 7200 rpm √√√√
160 GB, 7200 rpm √√√√
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Category Description HP G62 HP G62 Compaq
Presario
CQ62
Discrete UMA Discrete UMA
Compaq Presario
CQ62
Optical drives 12.7-mm (0.50-in) fixed SATA tray
load
DVD±RW and CD-RW SuperMulti
Double-Layer Combo Drive with LightScribe
Blu-ray ROM with LightScribe DVD
±R/RW SuperMulti Double-Layer Drive
Webcam (select models only)
Microphone Integrated single analog microphone
Audio High-definition audio supports
Modem (select
models only)
Supports all worldwide certification
VGA camera, fixed angle with activity light and single analog microphone
(for models with no webcam)
Microsoft® premium requirements with Presario/HP Altec Lansing speakers
56K V.92 data/fax MDC modem (computer models not equipped with a modem have a cover over the RJ-11 jack opening)
requirements
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Ethernet Integrated 10/100 network interface
card (NIC)
Wireless Integrated wireless local area
network (WLAN) options by way of wireless module:
2 wireless antennas built into
display assembly
Support for no-WLAN option √√√√
Support for the following WLAN
formats:
Atheros AR9285 802.11 a/b/g/n 2x2
WiFi adapter
Broadcom 4313 802.11b/g/n 1x1
WiFi Adapter
Broadcom 4313 802.11b/g/n 1x1
WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready)
Ralink RT3090BC4 802.11b/g/n 1x1
WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready)
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Category Description HP G62 HP G62 Compaq
Presario
CQ62
Discrete UMA Discrete UMA
Compaq Presario
CQ62
External media card (select models
only )
Ports Audio-in (stereo microphone) √√√√
Audio-out (stereo headphone) √√√√
High-Definition Multimedia Interface
Hot plug/unplug with auto-detect √√√√
RJ-11 (modem, select models only) √√√√
RJ-45 (Ethernet) √√√√
USB (3; one is an eSATA/USB port) √√√√
VGA (Dsub 15-pin) supporting 1600
Multi-pin AC power √√√√
Keyboard/pointing devices
Digital Media Slot supporting SD, MMC, MS, MSPro, xD cards. Supports mini versions of SD, MMC, MS Duo with adapter, not included
(HDMI) version 1.3 supporting 1080p with High-bandwidth Digital Content Protection (HDCP) key (select models only)
× 1200 external resolution at 75 Hz
Full-size keyboard, 39.62-cm(15.6- in)
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TouchPad with 2 buttons and 2-way
scroll (taps enabled as default)
Power requirements
6-cell, 2.55 Ah, 55 Wh battery √√√√
6-cell, 2.8 Ah, 62 Wh battery √√√√
9-cell, 2.8 Ah, 93 Wh battery √√√√
65-W AC adapter with localized
90-W AC adapter with localized
Security Kensington Security Lock √√√√
Operating system Preinstalled:
Windows® 7 Professional (32 & 64
Windows 7 Home Premium (32 & 64
Windows 7 Home Basic (32 & 64
6-cell, 2.20 Ah, 47 Wh battery √√√√
cable plug support
cable plug support
bit)
bit)
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4 Chapter 1 Product description
Category Description HP G62 HP G62 Compaq
Presario
CQ62
Discrete UMA Discrete UMA
Free DOS √√√√
Serviceability End-user replaceable parts:
AC adapter √√√√
Battery (system) √√√√
Hard drive √√√√
Memory module √√√√
Optical drive √√√√
Mini-card devices √√√√
Compaq Presario
CQ62
5

2 External component identification

Identifying the hardware

Components included with the computer might vary by region and model. The illustrations in this chapter identify the standard features on most computer models.
To see a list of hardware installed in the computer:
1. Select Start > My Computer.
2. In the left pane of the System Tasks window, select View system information.
3. Select Hardware tab > Device Manager.
Add hardware or modify computer configurations using Device Manager.
6 Chapter 2 External component identification

Top components

TouchPad

Component Description
(1) TouchPad light Off—Touchpad is on.
Amber—Touchpad is off.
(2) TouchPad zone Moves the pointer and selects or activates items on the
(3) Left TouchPad button Press the left side of the TouchPad button to execute
(4) Right TouchPad button Press the right side of the TouchPad button to execute
*This table describes factory settings.
screen.
functions like the left button on an external mouse.
functions like the right button on an external mouse.
To view or change the pointing device preferences:
1. Select Start > Devices and Printers.
2. Right-click the device representing the computer.
3. Select Mouse settings.
Top components 7

Lights

Component Description
(1) TouchPad light
(2) Caps lock light On—Caps lock is on
(3) Power light
(4) Wireless light
Off—TouchPad is enabled.
Amber—TouchPad is disabled.
On—The computer is on.
Flashing—The computer is in Sleep.
Off—The computer is off or in Hibernation.
White—An integrated wireless device, such as a
wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
Amber—No wireless devices are detected.
8 Chapter 2 External component identification

Button and speakers

Component Description
(1) Power button
(2) Speakers grill Two integrated speakers produce sound.
*This table describes factory settings. For information about changing factory settings, see the user guides located in Help and Support.
When the computer is off, press the button to turn on
the computer.
When the computer is on, press the button to initiate
Sleep.
When the computer is in Sleep, press the button to exit
Sleep.
When the computer is in Hibernation, press the button
to exit Hibernation.
If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button for at least five seconds to turn off the computer.
To learn more about your power settings, select Start > Control Panel > System and Security > Power Options.
Top components 9

Keys

Component Description
(1) esc key Displays system information when pressed in combination
(2) Send e-mail key Opens a new e-mail in your default e-mail client.
(3) Media application key Launches CyberLink PowerDVD.
(4) Web browser key Launches default web browser.
(5) Print key Sends the currently-active document to the default printer.
(6) Calculator key Launches the calculator application.
(7) fn key Displays system information when pressed in conjunction
(8) Windows logo key Displays the Windows Start menu.
(9) Windows applications key Displays a shortcut menu for items where the cursor is
(10) Action keys Executes frequently-used system actions.
with the fn key.
with the esc key.
positioned
10 Chapter 2 External component identification

Display

Component Description
(1) Wireless antenna (2) Sends and receives signals from one or more wireless devices.
(2) Internal microphone Records sound.
(3) Integrated webcam (select models only) Records audio and video and captures still photographs.
(4) Webcam light (select models only) On—The webcam is in use.
Top components 11

Right-side components

Component Description
(1) Optical drive Reads and writes to optical discs.
(2) USB port Connects an optional USB device.
(3) RJ-11 (modem) jack (select models only) Connects a modem cable.
(4) AC adapter light
(5) Power connector Connects an AC adapter.
(6) Security cable slot Attaches an optional security cable to the computer.
Flashing white—The computer is in Sleep.
On white—The computer is connected to external power.
Flashing amber—The computer is charged.
Off—The computer is not connected to external power.
NOTE: The security cable is designed to act as a deterrent,
but it might not prevent the computer from being mishandled or stolen.
12 Chapter 2 External component identification

Left-side components

Component Description
(1) External monitor port Connects an external VGA monitor or projector.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
(3) HDMI port (select models only) Connects an optional video or audio device, such as a
(4) RJ-45 (network) jack Connects a network cable.
(5) USB ports (2) Connects an optional USB devices.
(6) Audio-in (microphone) jack Connects an optional computer headset microphone,
(7) Audio-out (headphone) jack Produces sound when connected to optional powered
(8) Digital Media Slot (select models only) Supports the following optional digital card formats:
(9) Drive light On—The hard drive is in use.
high-definition television, or any compatible digital or audio component.
NOTE: Depending on the computer model, the computer
might include an HDMI port or a USB port at this location.
stereo array microphone, or monaural microphone.
stereo speakers, headphones, earbuds, a headset, or television audio.
Memory Stick (MS)
Memory Stick Pro (MSP)
MultiMediaCard (MMC)
Secure Digital (SD) Memory Card
xD-Picture Card (XD)
Left-side components 13

Bottom components

Component Description
(1) Battery bay Holds the battery.
(2) Vents (4) Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
(3) Battery release latch Releases the battery from the battery bay.
(4) Memory module compartment Contains two memory module slots and, on select
(5) Hard drive bay Holds the hard drive.
models, the wireless LAN (WLAN) device.
CAUTION: To prevent an unresponsive system, replace
the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.
14 Chapter 2 External component identification

Wireless antennas

At least two antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer.
NOTE: For optimal transmission, keep the areas immediately around the antennas free from
obstructions.
To review the wireless regulatory notices, see to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support.
Wireless antennas 15

Additional hardware components

Component Description
(1) Power cord* Connects an AC adapter to an AC outlet.
(2) AC adapter Converts AC power to DC power.
(3) Battery* Powers the computer when the computer is not plugged into
*Power cords vary in appearance by country or region.
external power.
16 Chapter 2 External component identification

3 Illustrated parts catalog

Serial number location

When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer.
Component
(1) Product name The name affixed to the front of the computer.
(2) Serial number (s/n) An alphanumeric identifier that is unique to each product.
(3) Part number/Product number (p/n) This number provides specific information about the product’s
(4) Warranty period The duration of the warranty period for the computer.
(5) Model description An alphanumeric identifier used to locate documents, drivers, and
Description
hardware components. The part number helps a service technician to determine what components and parts are needed.
support for the computer.
Serial number location 17

Computer major components

18 Chapter 3 Illustrated parts catalog
Item Description Spare part number
(1) 39.6-cm (15.6-in) High Definition (HD), light-emitting diode (LED) display assembly
for use in:
NOTE: For more display assembly internal component spare part information, see
Display assembly components on page 24.
(2) Power button board 606008-001
(3) Keyboard (includes keyboard cable) for use in:
Matte black computer models (for model 1.0 only) 605905–001
Biscotti computer models 605906-001
Silver computer models 605907-001
White computer models 605908-001
Red computer models 615423-001
Blue computer models 615424-001
Adriatics 605922-BA1
Belgium 605922-A41
Czech Republic 605922-221
France 605922-051
Germany 605922-041
(4) Speaker assembly (includes cable) 606007-001
(5) Top cover
Greece 605922-DJ1
Hungry 605922-211
for International use 605922-B31
Israel 605922-BB1
Italy 605922-061
Norway 605922-DH1
Portugal 605922-131
Russia 605922-251
Saudi Arabia 605922-171
Spain 605922-071
Switzerland 605922-BG1
Turkey 605922-141
United Kingdom 605922-031
(includes TouchPad board) for use in:
Matte black computer models 606004-001
Biscotti computer models 610567-001
Silver computer models 610568-001
Computer major components 19
Item Description Spare part number
(6) Fan/heat sink assembly (includes replacement thermal material) for use with:
(7) Touchpad button board (includes bracket and cable) 606005-001
(8) Modem module (select models only) (for model 1.0 only) 510110–001
(9) RTC battery (includes mounting adhesive) 606015-001
(10) System board (includes replacement thermal material) for use in:
(11) Memory module (1066 MHz, DDR3)
White computer models 610569-001
Red computer models 615433–001
Blue computer models 615434–001
UMA systems 612354-001
Discrete systems 612355-001
HD 5470/512 MB discrete system board with card reader 597673–001
HD UMA system board 597674–001
HD 5430/1 GB discrete system board with card reader 610160-001
HD 545v/512 MB discrete system board with card reader (for model 1.0 only) 610161-001
1 GB 598859-001
(12) Hard drive
(13) Processor (includes replacement thermal material)
2 GB 598856-001
4 GB (for model 1.1 only) 599092-001
640 GB, 5400 rpm 603785-001
500 GB, 7200 rpm 610583-001
320 GB, 7200 rpm 603783-001
250 GB, 7200 rpm 610581-001
160 GB, 7200 rpm 615076-001
Hard Drive Hardware Kit (not illustrated, includes bracket and screws) 605919-001
AMD Anthlon II N330 Processor (2.3 GHz, 1 MB L2 cache, 1066 MHz, 3.2 GT/s)—
Dual Core 35 W (for model 1.0 only)
AMD Anthlon II P320 Processor (2.1 GHz, 1 MB L2 cache, 1066 MHz, 3.2 GT/s)—
Dual Core 25 W
AMD Phenom N620 Processor (2.8 GHz, 2 MB total L2 cache, 1333 MHz)—Dual
Core 35 W
AMD Phenom II P820 Processor (1.8 GHz, 1.5 MB L2 cache, 1066 MHz, 3.6 GT/s)
—Triple Core 25 W
594164–001
594165–001
594166–001
594167–001
AMD Phenom N830 Processor (2.1 GHz, 1.5 MB total L2 cache, 1333 MHz)—Triple
Core 35 W
20 Chapter 3 Illustrated parts catalog
594168-001
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