HP Presario 907 Getting Started

b

Getting Started

Compaq Notebook Series

Document Part Number: 272637-001

June 2002

This guide explains how to set up your hardware and software,
begin using the notebook, troubleshoot problems, and contact
Compaq if you need assistance. The last chapter introduces you
to the exterior features of the notebook.

© 2002 Compaq Information Technologies Group, L.P.

Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq
Information Technologies Group, L.P. in the U.S. and/or other countries.
Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.
and/or other countries. All other product names mentioned herein may be
trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions
contained herein. The information is provided “as is” without warranty of any
kind and is subject to change without notice. The warranties for Compaq
products are set forth in the express limited warranty statements accompanying
such products. Nothing herein should be construed as constituting an additional
warranty.

Getting Started
First Edition June 2002
Reference Number: N1005/900
Document Part Number: 272637-001

Getting Started iii

Using This Guide

This preface explains how to interpret the symbols, text styles,
and paths in your notebook documentation.

Warnings, Cautions and Notes

Warnings and cautions contain important information that can
protect you, your work, and your system. Always read warnings
and cautions.

Notes contain additional information about a topic. Some notes
provide basic information for inexperienced users. Others provide
technical information for advanced users.

The following icons identify warnings, cautions, and notes.

Å

WARNING: The information in a warning protects against bodily
harm or loss of life.

Ä

CAUTION: The information in a caution protects against damage
to your work, your notebook, or an optional external device.

✎

The information in a note provides supplementary information
for inexperienced or advanced users.

iv Getting Started

Using This Guide

Text Styles

Some text in your notebook documentation is styled
typographically to help you interpret the information it contains.
For example, keyboard keys are styled like this:

shift

key. Buttons

that display on the screen are styled like this: Next button.

The following table identifies and explains the text styles used in
your notebook documentation.

Style Explanation

keys

Identifies a key, such as the

enter

key, on the
notebook keyboard or on an optional external
keyboard.

A plus sign (+) between 2 or more keys indicates
that they are a key combination. To use most key
combinations:

■

Briefly press the first key, then briefly press
each succeeding key.

or

■

Press and hold the first key, press and hold
each succeeding key, then release all the keys
simultaneously.

Unless you are instructed to do so, do not press the
keys in a key combination simultaneously.

commands

Identifies characters you are asked to type. For
example, to visit the Compaq Web site, you would
type http://www.compaq.com

into the address field

on your Web browser.

Initial Capital
Letters

Identifies words that appear on the screen. For
example, in a procedure for displaying an icon on
the taskbar, you might be asked to select a Show
Icon On The Taskbar check box.

Using This Guide

Getting Started v

Paths and Views

Following a Path

Many instructions in the documentation direct you to locations
within the operating system, an application, or a utility where you
can select settings. The greater than symbol (>) is used to direct
you from destination to destination along the path to the settings.

As you follow paths, do nothing at each destination along the way
except select the next destination. The paths in your notebook
documentation:

■

Explain whether to look for an icon, a tab, or a button on the
screen. Tabs are displayed along the top edge of individual
windows.

■

Are based on the notebook pointing device functions set at
the factory:

❏

To select, press the left TouchPad button 1 once.

❏

To double-click, press the left TouchPad button twice.

❏

To right-click, press the right TouchPad button 2 once.

Most paths to Windows destinations begin with Start >. To select
Start (and display the Windows Start menu), select the Start
button in the lower left corner of your screen or press either of the

Microsoft logo

keys 3 on the keyboard.

Identifying TouchPad buttons and the Microsoft logo keys

vi Getting Started

Using This Guide

Choosing a View Mode

This documentation is based on your notebook running either
Windows XP Home or Windows XP Professional. These
operating systems are similar and may be set to run in one of two
view modes:

■

Category view (default mode)

■

Classic view (similar to Windows 2000 operating system
view mode)

As installed, Windows XP Home or Windows XP Professional
runs in Category view. To compare Category view with Classic
view or to select either view:

1. Right-click the Start button > Properties > Start Menu tab.

2. Select the Classic or Category radio button. (The views are
displayed in the illustration on the Start Menu tab.)

3. Follow the instructions on the screen.

Getting Started vii

Contents

Using This Guide

1 Setting Up the Notebook

Setting Up the Hardware . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

Installing the Battery Pack. . . . . . . . . . . . . . . . . . . . . 1–2

Connecting the Notebook to External Power . . . . . . 1–3

Opening the Notebook. . . . . . . . . . . . . . . . . . . . . . . . 1–4

Turning On the Notebook . . . . . . . . . . . . . . . . . . . . . 1–5

Setting Up the Software . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Turning Off the Notebook . . . . . . . . . . . . . . . . . . . . . . . . 1–6

Using the Notebook Safely . . . . . . . . . . . . . . . . . . . . . . . 1–7

2 Beginning to Use the Notebook

Selecting Regional Settings . . . . . . . . . . . . . . . . . . . . . . . 2–1

Selecting Screen Settings . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Protecting the Notebook Against Viruses . . . . . . . . . . . . 2–2

Installing Optional Software . . . . . . . . . . . . . . . . . . . . . . 2–3

Installing Software in Windows XP Professional . . . 2–3

Installing Software in Windows XP Home . . . . . . . . 2–4

Accessing Notebook Documentation. . . . . . . . . . . . . . . . 2–5

Opening the Documentation Library CD . . . . . . . . . 2–6

Using the Documentation Library CD. . . . . . . . . . . . 2–7

3 Troubleshooting

Quick Solutions Checklist . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Is the Notebook Receiving Power? . . . . . . . . . . . . . . 3–2

Is the Notebook Turned On? . . . . . . . . . . . . . . . . . . . 3–3

viii Getting Started

Is the Notebook in Standby or Hibernation? . . . . . . . 3–3

Is the Notebook Overheated? . . . . . . . . . . . . . . . . . . 3–4

Is the System Unresponsive?. . . . . . . . . . . . . . . . . . . 3–4

Is an External Device Not Working?. . . . . . . . . . . . . 3–5

Are You Using All Available Documentation?. . . . . 3–5

Is Software Functioning Abnormally? . . . . . . . . . . . 3–6

Contacting Compaq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7

Preparing to Call Technical Support . . . . . . . . . . . . . 3–7

Taking the Notebook to a Service Provider. . . . . . . . 3–8

4 Identifying External Hardware

Display Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

Pointing Device Components. . . . . . . . . . . . . . . . . . . . . . 4–2

Top Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Power Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

Keyboard and Drive Lights . . . . . . . . . . . . . . . . . . . . 4–4

Power and Volume Controls . . . . . . . . . . . . . . . . . . . 4–5

Easy Access Buttons and Keyboard Keys. . . . . . . . . 4–6

Function and Keypad Keys . . . . . . . . . . . . . . . . . . . . 4–7

Front Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . 4–8

Rear Panel Components . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

Vents and Jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

Left Side Components . . . . . . . . . . . . . . . . . . . . . . . . . . 4–11

Right Side Components . . . . . . . . . . . . . . . . . . . . . . . . . 4–12

Underside Components . . . . . . . . . . . . . . . . . . . . . . . . . 4–13

Memory and Mini PCI Compartments . . . . . . . . . . 4–13

Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–14

Additional Standard Components . . . . . . . . . . . . . . . . . 4–15

Documentation and Restore CDs . . . . . . . . . . . . . . 4–15

Cord and Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–16

Adapters and Accessories . . . . . . . . . . . . . . . . . . . . 4–17

Index

Getting Started 1–1

1

Setting Up the Notebook

Setting Up the Hardware

To set up the notebook for the first time, you will need the
notebook, the AC Adapter

1

, the power cord 2, and the battery

pack

3

. During the hardware setup, you will: install the battery
pack, connect the computer to external power, open the display,
and turn on the computer.

Identifying the AC Adapter, the power cord, and the battery
pack (AC Adapters and power cords vary by region.)

1–2 Getting Started

Setting Up the Notebook

Installing the Battery Pack

To install the battery pack:

1. Place the notebook upside down on a flat surface, preferably
on top of a clean cloth.

2. Slide the battery pack

1

into the battery compartment until it

clicks into place. (The battery will install only one way.)

Installing the battery pack

Setting Up the Notebook

Getting Started 1–3

Connecting the Notebook to External Power

To connect the notebook to external power:

1. Place the notebook on a flat surface near an electrical outlet.

2. Plug the AC Adapter cable into the DC power connector

1

.

3. Plug the power cord into the AC Adapter

2

and into an

electrical outlet

3

.

When the notebook receives AC power, the AC Adapter light

4

turns on.

Connecting the notebook to external power (AC Adapters,
power cords, and electrical outlets vary by region)

1–4 Getting Started

Setting Up the Notebook

Opening the Notebook

To open the notebook, briefly press the display release latch 1 as
you raise the display

2

.

Opening the notebook

Setting Up the Notebook

Getting Started 1–5

Turning On the Notebook

To turn on the notebook, briefly press the power button1. When
the notebook is on, the power/standby light

2

turns on, and you

are prompted to begin software setup.

If the notebook does not turn on, see Chapter 3,
“Troubleshooting,” in this guide.

Turning on the notebook

1–6 Getting Started

Setting Up the Notebook

Setting Up the Software

A prompt to set up your software is displayed on the screen when
the notebook is turned on for the first time.

Before responding to the prompt and proceeding through the
online instructions, read the following caution and other
installation information.

Ä

CAUTION: To prevent file corruption and be sure that the correct device
drivers install, during software setup:

■

Do not unplug the notebook from the electrical outlet.

■

Do not shut down the notebook.

■

Do not remove or insert a drive.

■

After you begin the software setup, you must complete the
entire process without interruption. Setup time varies.

■

If you are prompted to select a language, choose carefully.
The languages that you do not choose are deleted from the
system and cannot be restored during the installation.

■

When you are prompted to accept the End User License
Agreement, you must choose Accept to continue the software
setup.

Turning Off the Notebook

Whenever possible, shut down the notebook by following the
Windows shutdown procedure provided below for your operating
system. For information about using these procedures, see “Paths
and Views,” in “Using This Guide” at the front of this guide.

To shut down the notebook, select Start > Turn Off Computer >
Turn Off button.

If the notebook does not respond to a Windows shutdown
procedure, see Chapter 3, “Troubleshooting,” in the section “Is
the System Unresponsive?”

Setting Up the Notebook

Getting Started 1–7

Using the Notebook Safely

To protect the notebook from the power surges that may be
caused by an uncertain power supply or an electrical storm:

■

Plug the notebook power cord into an optional, high-quality
surge protector.

■

Provide surge protection on the cable that connects the
modem to the telephone line.

■

During an electrical storm, run the notebook on battery power
or shut down the notebook and disconnect the power cord.

Surge protectors are available from most computer or electronics
retailers.

To learn more about protecting yourself, your work, and your
notebook from electrical and other risks:

■

Read the ergonomic and safety information included with the
notebook.

■

Read the following warning:

Å

WARNING: This is a Class B digital device, pursuant to Part 15 of the
FCC Rules. For more Class B information, see

Regulatory and Safety

Notices

on the

Documentation Library

CD. To reduce the risk of personal

injury, electric shock, fire, or damage to the equipment:

■

Do not disable the power cord grounding plug. It is an important
safety feature.

■

Plug the equipment into a grounded (earthed) electrical outlet
that is easily accessible at all times.

■

Disconnect power from the equipment by unplugging the power
cord from the electrical outlet.

■

Do not place anything on power cords or cables. Arrange them
so that no one may accidentally step on or trip over them.

■

Do not pull on a cord or cable. When unplugging a cord from an
electrical outlet, grasp the cord by the plug.

■

Disconnect the modem from a telephone line when you are not
using it, and do not use the modem during an electrical storm.

1–8 Getting Started

Setting Up the Notebook

Getting Started 2–1

2

Beginning to Use the Notebook

Selecting Regional Settings

Keyboard language and other regional preferences, such as time,
date, and currency format, are set in the operating system.

To access regional settings Windows XP Home or Windows XP
Professional select Start > Control Panel > Date, Time, Language
and Regional Options.

For information about selecting regional settings, open the
Regional Options window, then use context-sensitive Help. To
use context-sensitive Help, select the question mark button in the
upper right corner of the window, then select an item.
A definition, explanation, or procedure is displayed.

Selecting Screen Settings

If you would like to see more items on your screen or to see the
items on your screen displayed larger, change the screen
resolution setting in your operating system.

To access the screen resolution setting, in Windows XP Home or
Windows XP Professional select Start > Control Panel >
Appearance and Themes icon > Change The Screen Resolution
task > Settings tab.

2–2 Getting Started

Beginning to Use the Notebook

To change the screen resolution setting:

1. Press and hold down the left TouchPad button as you move
the slider on the Settings tab. The image on the monitor
illustrated above the slide bar changes as you move the
slide bar.

2. When the image on the illustrated monitor is the image you
would like to use on the notebook, select the OK button, then
follow the instructions on the screen.

For information about setting other screen preferences in the
Display Properties window, use context-sensitive Help. To use
context-sensitive Help, select the question mark button in the
upper right corner of the window, then select an item. A
definition, explanation, or procedure is displayed.

Protecting the Notebook Against Viruses

When you use the notebook for email, network, or Internet
access, you expose the notebook to computer viruses. Computer
viruses can disable the operating system, your applications, or
your utilities or cause them to function abnormally.

Antivirus software can detect most viruses, destroy them, and, in
most cases, repair any damage they have caused.

Compaq strongly recommends that you install optional antivirus
software before using your modem or a network connection.
Antivirus software is available from most computer or electronics
retailers.

Beginning to Use the Notebook

Getting Started 2–3

Installing Optional Software

Step-by-step instructions for installing and using many of the
applications and utilities included with the notebook are provided
on the Documentation Library CD included with the notebook.
Instructions for using the CD are provided next in this guide.

If you prefer to install optional software now, without referring to
the Documentation Library CD, the following information may
be helpful:

Ä

CAUTION: To prevent file corruption and to be sure that the correct
drivers are installed, install software only when the notebook is
connected to external power through the AC Adapter. (Do not install
software while the notebook is running on battery power.) During the
installation:

■

Do not unplug the notebook from external power.

■

Do not shut down the notebook.

■

Do not remove or insert a drive.

To install an application or a utility from a CD, see the
documentation included with the CD. In most cases, installation
instructions are included in the CD package or are displayed on
the screen when the CD is inserted.

The installation procedure may differ slightly between Windows
XP Professional and XP home. Both scenarios are discussed in
the following procedures:

■

Installing Software in Windows XP Professional

■

Installing Software in Windows XP Home

Installing Software in Windows XP Professional

To install a preloaded Compaq utility in Windows XP
Professional, select Start > Setup Compaq Software icon, then
follow the instructions on the screen.

2–4 Getting Started

Beginning to Use the Notebook

Installing Software in Windows XP Home

To install a preloaded Compaq utility in Windows XP Home:

■

If the Setup Compaq Software icon is displayed on the
Desktop, select the icon, then follow the instructions on the
screen.

■

If the Setup Up Compaq Software icon does not display on
the Desktop, select Start > Run, then:

❏

On the command line type:

c:\cpqapps\setup.exe preload programs /s

The Setup Compaq Software icon is displayed in the All
Programs menu.

❏

Select Start > All Programs, then follow the instructions
on the screen.

To view the descriptions and space requirements of preloaded
Compaq utilities without installing them, select the Setup
Compaq Software icon, then select the Next button. After
viewing the utility information, select the Cancel button.

Beginning to Use the Notebook

Getting Started 2–5

Accessing Notebook Documentation

Information about using the notebook can be found on the
Documentation Library CD supplied with the notebook.

To insert the Documentation Library CD:

1. Make sure that the notebook computer is on.

2. Press the media release button

1

on the drive bezel to release
the media tray, then pull the tray outward until it is fully
extended

2

.

3. Holding the CD by the edges, position the CD in the tray with
the label side up. If the tray is not fully extended the CD may
need to be tilted to be inserted.

4. Gently press the CD onto the spindle

3

until it snaps into

place.

5. Push the media tray back in until it closes with a click.

Inserting the

Documentation Library

CD into a CD drive

2–6 Getting Started

Beginning to Use the Notebook

Opening the Documentation Library CD

Displaying the Documentation Library Menu

When the Documentation Library CD is inserted into a drive and
if autorun is enabled on the notebook, the CD menu is displayed
on the screen after a pause of up to several seconds.

If autorun is disabled and the menu is not displayed, you can
display the menu manually:

1. Select Start > Run.

2. In the Open field, type:

explorer x:

(where X is your CD drive designation).

3. Select the file that includes an .exe extension, for example,
Filename.exe.

4. Select the OK button.

✎

A drive designation is a letter of the alphabet that the notebook
uses to identify a drive. To display the drive designation of your
CD drive, double-click the My Computer icon on the desktop.

Responding to an Acrobat Reader Prompt

Adobe Acrobat Reader is an application that displays the
notebook documentation on the screen.

If messages about Acrobat Reader are displayed on the screen as
you open the Documentation Library CD:

■

Choose to install Acrobat Reader.

■

Choose to accept the Acrobat Reader license agreement.

Beginning to Use the Notebook

Getting Started 2–7

Using the Documentation Library CD

This section describes how to select a guide and find a specific
topic within a guide.

For information about using documentation symbols, text styles,
and paths, see “Using This Guide” at the front of this guide.

Selecting a Guide

For Information About These Topics Select This Guide

■

Using the external hardware features
identified in Chapter 4, “Identifying
External Hardware,” of this guide.

■

Running the notebook on a battery
pack.

■

Upgrading memory.

■

Power and environmental
specifications.

Hardware Guide

■

Playing, creating, or copying CDs or
DVDs.

■

Using Standby and Hibernation and
selecting power preferences.

■

Using security features, such as
passwords, to protect against
unauthorized access to the notebook.

■

Updating or restoring Compaq
software.

■

Using the MultiBoot, Compaq
Diagnostics, and Computer Setup
utilities.

Software Guide

■

Using the modem.

■

Using a network connection.

Modem and Networking

■

Using modem AT commands.

■

Accessing the command sets for your
notebook.

Modem Command
Guidelines (Advanced
Users Only)

continued

2–8 Getting Started

Beginning to Use the Notebook

Finding a Topic Within a Guide

To find specific information within a guide:

■

Use the bookmarks or search features in Acrobat Reader.

❏

Select any plus sign (+) in the left pane of the Acrobat
Reader window to display subheadings.

❏

Select Edit > Find or Edit > Search to search quickly for
a topic. Select the Help menu for more informaton on
Acrobat Reader search, navigation, or print topics.

■

Use the guide Index.

❏

Indexes list specific items under group headings, such as
“lights”, which may be helpful if you do not know the
name of an item.

❏

Index listings direct you to the first page of a topic. You
may find more information about the topic by scrolling
through a few of the pages that follow.

■

Caring for the notebook and drives.

■

Preparing the notebook for transport.

■

Traveling with the notebook (including
air and international travel).

Maintenance, Shipping
and Travel

■

Solving notebook problems yourself.

■

Getting help from Compaq.

Troubleshooting

■

Governmental approvals and safety
information.

■

Protecting the notebook from static
electricity.

Regulatory and Safety
Notices

Selecting a Guide

(Continued)

For Information About These Topics Select This Guide

Getting Started 3–1

3

Troubleshooting

To solve a problem:

1. See “Quick Solutions Checklist,” next in this chapter.

2. See the Troubleshooting guide on the Documentation Library
CD.

3. If the problem persists, see the last section in this chapter,
“Contacting Compaq.”

3–2 Getting Started

Troubleshooting

Quick Solutions Checklist

Is the Notebook Receiving Power?

If the AC Adapter light is off and the notebook cannot be turned
on, adequate power may not be available to the notebook.

■

If the notebook is running on battery power or is connected to
an external power source other than an electrical outlet, use
the AC Adapter to connect the notebook to an electrical outlet.

■

Make sure the power cord and AC Adapter cable connections
are secure.

■

Verify that the electrical outlet is providing adequate power
by plugging another electrical device into the outlet.

When the AC Adapter light turns on, the notebook is receiving
adequate power.

✎

If the notebook turns on when connected to external power but
not when running on battery power, recharge the battery pack. For
more information about running the notebook on battery power,
see the Hardware Guide, Chapter 3, “Battery Packs,” on the
Documentation Library CD.

Identifying the AC Adapter light

Troubleshooting

Getting Started 3–3

Is the Notebook Turned On?

If the power/standby 1 light is off, the notebook may not be turned
on. To turn on the notebook, briefly press the power button

2

. If

the power/standby light is on, the notebook is turned on.

Identifying the power/standby light and the power button

Is the Notebook in Standby or Hibernation?

Standby and Hibernation are energy-saving features that may
initiate while the notebook is turned on but not in use.

■

When Hibernation is initiated, the power/standby light1
turns off and the notebook saves your work to the hard drive,
then shuts down. To exit Hibernation, briefly press the power
button

2

.

■

When Standby is initiated, the power/standby light 1 blinks
and the notebook saves your work in random access memory
(RAM), then clears the screen. To exit Standby, briefly press
the power button

2

.

For more information about Standby and Hibernation, see the

Software Guide, Chapter 1, “Power Management,” on the
Documentation Library CD.

3–4 Getting Started

Troubleshooting

Is the Notebook Overheated?

It is normal for the notebook to feel warm to the touch while it is
in use. But if the notebook feels extremely warm, it may be
overheating because a vent is blocked. Overheating can cause the
notebook to become unresponsive. Vents are on the rear panel and
left side of the notebook.

If you suspect that overheating could be causing the problem,
allow the notebook to cool to room temperature. Then:

■

Use the notebook on a hard surface, not on a soft surface. A
rug, pillow, or thick clothing could block the underside vent.

■

Be sure that the rear panel and left side vents are not blocked
by hard surfaces, such as an adjoining optional printer, or by
fabrics such as bedding or thick or loose clothing.

Is the System Unresponsive?

If the system has stopped responding and you are unable to use
normal Windows shut down procedures:

1. Press

ctrl+alt+delete.

2. Select the Turn-Off Computer icon, then select the Turn Off
button.

3. If you are unable to shut down the notebook with

ctrl+alt+delete,

press and hold the power button for 4 seconds.

4. If you are unable to turn off the notebook with the power
button, then:

a. Disconnect the notebook from external power.

b. Remove the battery pack.

Troubleshooting

Getting Started 3–5

Is an External Device Not Working?

If an external device does not function as expected:

■

Turn on the device as instructed in the device documentation.
Some devices, such as external monitors, printers, and
devices connected to the parallel connector, must be turned
on before the notebook is turned on.

■

Verify that:

❏

All device connections are secure.

❏

The device is receiving electrical power.

❏

The correct device drivers are installed.

■

Install the latest available system ROM. For instructions, see
the Software Guide, Chapter 3, “Software Updates and
Restorations,” on the Documentation Library CD.

Are You Using All Available Documentation?

To access the current procedures for using the hardware and
software on your notebook:

■

See Chapter 2, “Beginning to Use the Notebook,” in this
guide for information about using the Documentation Library
CD. The CD provides information about Compaq hardware
and software and about connecting or installing optional
devices or software.

■

See Windows Help for information about the operating
system. To access Windows Help, select Start > Help. For
more information, which is available in limited languages,
visit the Microsoft Web site at:

http://www.microsoft.com

■ See Help within most applications and utilities for

information about using a specific application or utility. To
access Help, open the software, then select the Help option.
The Help option is often a button or menu item that is labeled
Help or identified with a question mark icon.

3–6 Getting Started

Troubleshooting

Is Software Functioning Abnormally?

If your software becomes unresponsive or seems abnormal:

■

Restart the notebook.

■

Run a virus scan.

When you use the notebook for email, network, or Internet
access, you expose the notebook to computer viruses.
Computer viruses can disable the operating system, your
applications, or your utilities or cause them to function
abnormally.

Antivirus software can detect most viruses, destroy them,
and, in most cases, repair any damage they have caused.

Optional antivirus software is available from most computer
or electronics retailers. For information about running a virus
scan, refer to the documentation included with the antivirus
software.

■

Reinstall the software.

❏

To reinstall the operating system or a Compaq
application or utility, follow the instructions with the
Restore CDs included with the notebook. For more
information about the Restore CDs, see the Software
Guide, Chapter 3, “Software Updates and Restorations,”
on the Documentation Library CD.

❏

To reinstall software that was not preloaded or
preinstalled, follow the instructions in the documentation
included with the software.

Ä

CAUTION: To prevent file corruption and ensure that the correct drivers
are installed, reinstall software only when the notebook is connected to
external power through the AC Adapter. (Do not restore software while
the notebook is running on battery power.) During the reinstallation:

■

Do not unplug the notebook from external power.

■

Do not shut down the notebook.

■

Do not remove or insert a drive.

Troubleshooting

Getting Started 3–7

Contacting Compaq

If the troubleshooting suggestions earlier in this chapter have not
helped you solve the problem, you may need to contact Compaq.

■

If the notebook is connected to the Internet, visit the Compaq
Web site.

❏

For home, home office, and small business support, type
the following in your Web browser address field:

http://www.compaq.com/consumersupport

This area of the Compaq Web site is available in English
worldwide. Other languages are offered in some regions.

❏

For commercial business support in English only, visit:

http://www.compaq.com/support

■

If the notebook is not connected to the Internet, refer to the
Worldwide Telephone Numbers booklet, included with the
notebook, to contact a support technician or a Compaq
authorized dealer, reseller, or service provider.

Preparing to Call Technical Support

To provide the fastest possible resolution of your problem, have
the following items available when you call:

■

The notebook.

■

Serial number and model description, which are provided on
the serial number label on the underside of the notebook.

■

Purchase date on the invoice.

■

Conditions under which the problem occurred.

■

Error messages that have been displayed.

■

Operating system version number and registration number.

3–8 Getting Started

Troubleshooting

To display the operating system version number and
registration number:

❏

In Windows XP Home or Windows XP Professional,
select Start > Control Panel > Performance and
Maintenance > System > General tab.

■

Brand and model of an optional printer.

■

Reports from any tests you have run in Compaq Diagnostics.
For information about using Compaq Diagnostics to report
configuration or diagnostic information, see the Software

Guide, Chapter 4, “Setup Utilities and Diagnostics,” on the
Documentation Library CD.

Taking the Notebook to a Service Provider

In addition to providing the items listed in the preceding section,
“Preparing to Call Technical Support,” be sure to:

■

Delete all passwords

or

■

Disclose all passwords to the service provider.

For information about using passwords, see the Software Guide,
Chapter 2, “Security Management,” on the Documentation
Library CD.

Getting Started 4–1

4

Identifying External Hardware

Display Components

Display Components

1

Display release latch Opens the notebook.

2

MultiPort Inputs single-channel

sound.Supports an optional
USB-enabled wireless device such
as a Bluetooth MultiPort, 802.11b
Wireless LAN MultiPort, and future
wireless technologies.

4–2 Getting Started

Identifying External Hardware

Pointing Device Components

Pointing Device Components

1

TouchPad Moves the cursor. Can be set to

perform additional mouse functions
such as scroll, select, and
double-click.*

2

Left and right TouchPad
buttons

Function like the left and right buttons
on an external mouse.

3

Scroll button Scrolls up, down, left, or right through

most application and Internet
browser windows.

*For information about modifying pointing device functions, refer to the

Documentation Library

CD,

Hardware Guide,

Chapter 2, “Pointing
Device and Keyboard,” in the section “Setting Pointing Device
Preferences.”

Identifying External Hardware

Getting Started 4–3

Top Components

Power Lights

Top Components: Power Lights

1

AC Adapter light On: AC power is being supplied through

the AC Adapter.

2

Power/standby light On: Power is turned on.

Blinking: Notebook is in Standby.

3

Battery light On: The battery pack is charging.

Blinking: The battery pack has reached a
low-battery condition.

4–4 Getting Started

Identifying External Hardware

Keyboard and Drive Lights

Top Components: Keyboard and Drive Lights

1

Num lock light On: Num lock is on or the internal

keypad is on.*

2

Caps lock light On: Caps lock is on.

3

IDE (Integrated Drive
Electronics) drive light

On: The hard drive, CD, or DVD
drive is being accessed.

*For more information about using num lock, the internal keypad, or
an external keypad, refer to the

Documentation Library

CD,

Hardware

Guide,

Chapter 2, “Pointing Device and Keyboard,” in the section

“Keypads.”

Identifying External Hardware

Getting Started 4–5

Power and Volume Controls

Top Components: Power and Volume Controls

1

Power
button*

When the notebook is:

■

Off, briefly press to turn on the notebook.

■

On, briefly press to initiate Hibernation.

■

In Standby, briefly press to exit Standby.

■

In Hibernation, briefly press to exit
Hibernation.

If the system has stopped responding and
Windows shutdown procedures cannot be used,
press and hold for 4 seconds to turn off the
notebook.

2

Volume
buttons (2)

Adjust, mute, or restore system volume. To mute
or restore volume, press both volume buttons at
the same time.

3

Display
switch*

Turns off the notebook display if the notebook is
closed while it is on.

*This table describes default settings. For information about changing
the function of the power button, display switch, or

Fn+F3

hotkeys,

refer to the

Documentation Library

CD,

Software Guide,

Chapter 1,

“Power Management.”

4–6 Getting Started

Identifying External Hardware

Easy Access Buttons and Keyboard Keys

Top Components: Easy Access Buttons and Keyboard Keys

1

Easy Access Buttons (4) Provide quick access to Internet or

network destinations, or to software
applications or data files on a drive.

The icon on each button represents
the default destination. Buttons can be
programmed to different destinations.

2

Microsoft logo keys (2) Display Windows Start menu.

3

Applications key Displays shortcut menu for item

beneath the pointer.

Identifying External Hardware

Getting Started 4–7

Function and Keypad Keys

Top Components: Function and Keypad Keys

1

Function keys (12) Perform system and application tasks.

For example, in Windows and many
applications, pressing

F1

opens a Help
file. When combined with the Fn key,
the function keys

F2

through F4 and F7

through

F12

perform additional tasks

as hotkeys.*

2

Fn

key Combines with other keys to perform

system tasks. For example, pressing
the

Fn+F7

hotkeys decreases screen

brightness and pressing the

Fn+F8

hotkeys increases screen brightness.

3

Keypad keys (15)* Can be used like the keys on an

external numeric keypad.

*For more information about using hotkeys or keypad keys, refer to the

Documentation Library

CD,

Hardware Guide,

Chapter 2, “Pointing

Device and Keyboard.”

4–8 Getting Started

Identifying External Hardware

Front Panel Components

Front Panel Components

Stereo speakers (2) Produce stereo sound.

Identifying External Hardware

Getting Started 4–9

Rear Panel Components

Connectors

Rear Panel Components: Connectors

1

AC power connector Connects an AC Adapter.

2

USB connectors (2) Connect optional USB devices.

3

External monitor
connector

Connects an optional external monitor
or overhead projector.

4

Keyboard/mouse
connector

Connects an optional PS/2 keyboard
or mouse.

5

Parallel connector Connects an optional parallel device

such as a printer.

4–10 Getting Started

Identifying External Hardware

Vents and Jacks

Rear Panel Components: Vents and Jacks

1

Microphone jack Connects an optional single-sound channel

microphone.

2

Audio-out jack Connects optional headphones, a headset,

or powered stereo speakers. Also connects
the audio function of an audio/video device
such as a television or VCR.

3

Vents for fan (2) Allows airflow to cool internal components.

Ä

To prevent overheating, do not
obstruct the vent. Do not allow a
hard surface, such as an adjoining
optional printer, or a fabric, such as
bedding or clothing, to block airflow.

4

S-video-out jack Connects an optional S-video device such

as a television, VCR, or camcorder.

5

RJ-45 network jack Connects a network cable. A network cable

is included with select models.

6

RJ-11 telephone jack Connects the modem cable.

Identifying External Hardware

Getting Started 4–11

Left Side Components

Left Side Components

1

Security cable slot Attaches an optional security cable to

the notebook.

2

Vent (1 of 3) Provides airflow to cool internal

components.

Ä

To prevent overheating, do not
obstruct the vent. Do not allow
a hard surface, such as an
adjoining optional printer, or a
fabric, such as bedding or
clothing, to block airflow.

3

PC Card eject button Ejects an optional PC Card from the

PC Card slot.

4

PC Card slot Supports an optional Type I or Type II

32-bit (CardBus) or 16-bit PC Card.

5

Diskette drive Slot for a standard 3.5-inch diskette.

4–12 Getting Started

Identifying External Hardware

Right Side Components

Right Side Components

1

Battery bay Holds the battery pack.

2

Optical drive bay Holds CD-ROM, CD-RW, DVD or

DVD/CD-RW drive.

3

Infrared port Provides wireless communication

between the notebook and an optional
IrDA-compliant device.

4

1394 Connector Connects an optional 1394 device.

Identifying External Hardware

Getting Started 4–13

Underside Components

Memory and Mini PCI Compartments

Underside Components: Memory and Mini PCI Compartments

1

Mini PCI (personal
computer interface)
compartment

Supports an optional mini PCI board
such as a modem board. (A modem
board is included with some notebook
models.)

2

Memory compartment Contains 2 memory slots for

PC2100-compliant memory boards. As
shipped, the memory compartment may
contain 1 or 2 memory boards.

4–14 Getting Started

Identifying External Hardware

Labels

Underside Components: Labels

1

System label* Provides regulatory information about

the notebook.

2

Microsoft Certificate of
Authenticity label*

Contains your Product Key number.
You may need this information to

update or troubleshoot the operating
system.

3

MultiPort agency
approvals label* (models
that ship with a wireless
device only)

Lists the countries in which the
wireless device has been approved for
use.

You may need this information to use
the wireless device while traveling.

4

Serial number* Identifies the notebook. You will need

this number if you call Compaq
customer support or download
software from the Compaq Web site.

*The appearance and position of labels vary by model.

Identifying External Hardware

Getting Started 4–15

Additional Standard Components

The components included with the notebook vary by
geographical region and the notebook hardware ordered. The
following illustrations and tables identify the standard external
components included with most notebook models.

Documentation and Restore CDs

Additional Standard Components: Documentation and
Restore CDs

1

Documentation Library

CD

Includes the following guides:

■

Hardware Guide

■

Software Guide

■

Modem and Networking

■

Modem Command Guidelines
(Advanced Users Only)

■

Maintenance, Shipping and Travel

■

Troubleshooting

■

Regulatory and Safety Notices

2

Restore CDs Contain the software preinstalled on

the notebook. The number of CDs
varies by model.

4–16 Getting Started

Identifying External Hardware

Cord and Cables

Additional Standard Components: Cord and Cables

1

Power cord* Connects the AC Adapter to an

AC electrical outlet.

2

Modem cable Connects the modem to an RJ-11

telephone jack or to a country-specific
modem adapter.

✎

The modem cable has a

6-pin

RJ-11 telephone

connector at each end.

3

Network cable (select
models only)

Connects the notebook to an Ethernet
network jack.

✎

The network cable has an

8-pin

RJ-45 network

connector at each end.

*Power cords vary in appearance by region.

Identifying External Hardware

Getting Started 4–17

Adapters and Accessories

Additional Standard Components: Adapters and Accessories

1

AC Adapter* Converts AC power to DC power.

2

Country-specific modem
adapter (included by region
as required)

Adapts the modem cable to a
non-RJ-11 telephone jack.

3

Japan-specific outlet
adapter (Japan only)

Connects the AC Adapter to a
2-prong electrical outlet.

*AC Adapters vary in appearance by region.

4–18 Getting Started

Identifying External Hardware

Getting Started Index–1

Index

A

AC Adapter

cable 1–3
connecting notebook to

external power 1–3
connector for 4–9
identifying 4–17
light 1–3, 4–3
troubleshooting 3–2

AC power connector 4–9
Acrobat Reader

installing 2–6
using 2–8

adapter

for AC power cord. See AC

Adapter
for modem 4–17
to connect AC Adapter to

electrical outlet (Japan only)

4–17
to connect notebook to AC

power 1–3

application key 4–6
applications. See software
audio-out jack 4–10
autorun 2–6

B

battery light 4–3
battery power 1–7
button, power 4–5

C

cable

AC Adapter 1–3
modem 4–16
modem vs. network 4–16
network 4–16
power cord 4–9

surge protection 1–7
caps lock light 4–4
CD drive (optional)

IDE drive light 4–4

inserting a CD 2–5
CD(s)

displaying contents of 2–6

installing software from 2–3

Restore 3–6
Compaq customer support

contacting Compaq 3–7

notebook documentation 2–8

troubleshooting 3–1
Compaq utilities

displaying descriptions of 2–4

installing 2–4

reinstalling 2–4

See also software
Compaq Web site 3–7
connector(s)

AC power 1–3, 4–9

DC power 1–3

external monitor 4–9

keyboard 4–9

Index–2 Getting Started

Index

mouse 4–9
overhead projector 4–9
parallel 4–9
PS/2 4–9
USB 4–9

cord, power

connecting 1–3
identifying 4–16
surge protection 1–7
troubleshooting 3–2
See also cable

country-specific modem adapter

4–17
currency formats, setting 2–1
customer support

accessing application Help files

3–5

accessing Windows Help files

3–5
contacting Compaq 3–7
notebook documentation 2–8
troubleshooting 3–1

D

date, setting 2–1
DC power connector 1–3
display, internal

closing 4–5
opening 1–4
release latch 1–4, 4–1
switch 4–5

Documentation Library CD 4–15

displaying contents of 2–6
finding information within a

guide 2–8
selecting a guide 2–7

drives

designations 2–6
inserting or removing while

installing software 1–6

DVD drive (optional) drive light

4–4

E

electrical storm, safety issues 1–7
End User License Agreement 1–6
external monitor connector 4–9

F

FCC (Federal Communications

Commision) 1–7
freeze, system 4–5
function keys (F1, F2, etc.) 4–7

H

hard drive light 4–4
Hardware Guide 2–7
Hibernation

described 3–3
exiting 3–3
initiating 4–5

I

IDE drive light 4–4
identifying components

display 4–1
front 4–8
items in box 4–15
left side 4–11
pointing device (TouchPad)

4–2
rear panel 4–9
right side 4–12
top 4–3

infrared port 4–12

Index

Getting Started Index–3

J

jack

audio-out 4–10
microphone 4–10
RJ-45 network 4–10
S-video-out 4–10
telephone (RJ-11) jack 4–10
See also connector(s); infrared

port

Japan-specific outlet adapter 4–17

K

key(s)

function (F1, F2, etc.) 4–7
Microsoft logo 4–6
Windows application 4–6
See also latch, display release;

power button; switch, display

keyboard language 2–1

L

label

Certificate of Authenticity

4–14

MultiPort agency approvals

4–14
serial number 4–14
system 4–14

language

choosing during setup 1–6
selecting keyboard 2–1

latch, display release 1–4, 4–1
light

AC Adapter 1–3, 4–3
battery 4–3
caps lock 4–4
num lock 4–4
power/standby 4–3

lockup, system 4–5

M

Maintenance, Shipping and Travel

guide 2–8, 4–15
microphone jack 4–10
Microsoft logo keys 4–6
modem

cable 4–16
country-specific, adapter 4–17
Modem and Networking guide

2–7, 4–15

Modem Command Guidelines

(Advanced Users Only) 2–7,

4–15

surge protection 1–7

monitor, external (optional)

connector 4–9
MultiPort agency approvals label

4–14

N

network

cable 4–16
Modem and Networking guide

4–15
RJ-45 jack 4–10
surge protection 1–7

notebook

connecting to external power

1–3
opening 1–4
turning on 1–5

num lock light 4–4
number(s)

Product Key 4–14
serial 4–14

Index–4 Getting Started

Index

O

opening the notebook 1–4
operating system Product Key

number 4–14

overhead projector connector 4–9

P

parallel connector 4–9
passwords 3–8
phone numbers, Compaq 3–7
port, infrared 4–12

See also connector(s); jack
power button 4–5
power connector, DC 1–3
power cord

connecting 1–3

identifying 4–16

surge protection 1–7

troubleshooting 3–2

See also cable
power surges 1–7
power/standby light 4–3

troubleshooting 3–3
Product Key number 4–14
projector connector 4–9
PS/2 connector 4–9

R

RAM (Random Access Memory)

3–3
regional settings 2–1
regulatory information

Class B designation (FCC)

4–15

MultiPort agency approvals

label 4–14

Regulatory and Safety Notices

guide 2–8

system label 4–14
reset (emergency shutdown) 4–5
resolution, setting screen 2–1
Restore CDs 3–6, 4–15
RJ-11 telephone jack

identifying 4–10

modem cable 4–16
RJ-45 network jack

identifying 4–10

network cable 4–16

S

screen resolution, setting 2–1
serial number 4–14
Setup Compaq Software icon 2–3
shutdown, Windows 1–6
software

accessing Help files in 3–5

Acrobat Reader 2–6

antivirus 2–2

installing optional 2–3

regional settings 2–1

reinstalling 3–6

screen resolution settings 2–1

setting up 1–6

Windows Product Key Number

4–14

See also Compaq utilities
Software Guide 4–15

Standby

described 3–3

exiting 3–3, 4–5

power/standby light 4–3
surge protection 1–7

Index

Getting Started Index–5

S-video-out jack 4–10
switch, display 4–5
system label 4–14
system lockup 4–5

T

technical support

accessing application Help files

3–5

accessing Windows Help files

3–5
contacting Compaq 3–7
notebook documentation 2–8
troubleshooting 3–1

telephone (RJ-11) jack

identifying 4–10
modem cable 4–16

telephone numbers, Compaq 3–7
time, settting 2–1
traveling with the notebook

Maintenance, Shipping and

Travel guide 2–8, 4–15

MultiPort agency approvals

label 4–14

troubleshooting

computer viruses 3–6
contacting Compaq 3–7
external device problems 3–5
Hibernation or Standby

problems 3–3
overheating problems 3–4
power problems 3–2
Quick Solutions checklist 3–2
response problems 3–4
software problems 3–6

Troubleshooting guide 2–8, 4–15
turning off the notebook

emergency procedures 3–4
standard procedures 1–6

turning on the notebook

standard procedure 1–5
troubleshooting 3–2

U

USB

connectors 4–9

utilities, Compaq. See Compaq

utilities

V

vent(s)

troubleshooting 3–4

vents

rear panel 4–10

viruses, computer

protecting against 2–2
troubleshooting 3–6

W

Web site

Compaq 3–7
Microsoft 3–5

Windows

Help files 3–5
regional settings 2–1
screen resolution settings 2–1
shut down procedures 1–6

Windows application key 4–6

Worldwide Telephone Numbers

booklet 3–7

Index–6 Getting Started

Index