Warranty and Support Guide
If you have any issues with your product, contact HP Total Care on
the Web at http://www.hp.com/support or toll-free by phone:
(1-800) 474-6836
Write down the following information, which you will need if you contact HP
for support. A sticker on your product has the first three items printed on it.
Model Number: _____________________________________________________
Product Number: ____________________________________________________
Serial Number: ______________________________________________________
Purchase Date: ______________________________________________________
Don’t Forget to
Register!
Go to:
http://register.hp.com
Registration is quick and easy. The benefits include:
E-mail updates containing notifications about products
•
and the most recent support alerts.
The HP Newsgram, our monthly online magazine packed
•
full of product news, support tips, project ideas, and
much more. Visit us at:
http://subscription.support.hp.com
Getting Help
HP provides expert advice on using your HP HDTV Tuner
or solving problems whether your product is in or out of
warranty. Support options and availability vary by product,
country/region, and language.
The HP support process works most effectively if you seek
assistance in the following order:
1 Reference your product documentation for information on
setup and general troubleshooting.
2 HP e-Support offers instant access to support
information and helpful tips, 24 hours a day, seven days
a week. You can also send e-mail to our online support
technicians to help resolve any issues. These services
require access to the Internet. To learn more, visit our
Customer Care Web site at:
http://www.hp.com/us/support
3 HP Total Care is available toll-free by phone 24 hours
a day, seven days a week. HP can diagnose product
issues and coordinate a repair if necessary. A repair
covered by the limited warranty is free during the limited
warranty period. After the warranty period, you will be
quoted a repair cost. HP Total Care can be contacted at:
1-(800) 474-6836 [1-(800) HP invent].
When you call, please have your HP HDTV Tuner model
number, product number, serial number, and date of
purchase available. Telephone support is free during your
limited warranty period.
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Warranty and License Information
Getting Repair
Advanced unit replacement service
If your product needs service, HP provides an advanced unit
replacement warranty service. Under the terms of this
service, if a unit is diagnosed as defective, HP will ship a
replacement product directly to you. On receiving the
replacement unit, you are required to return the defective
unit back to HP, in the packaging that arrives with the
replacement unit, within a defined period of time (normally
15 days). HP will incur all shipping and insurance costs to
return the defective unit to HP. Failure to return the defective
unit may result in HP billing you for the replacement product.
Carry-in service
You may also have the option of an authorized service
provider facilitating an exchange of your product. Visit
http://www.hp.com/us/support to find the nearest
authorized support provider in your area.
HP Out-of-Warranty Support Options
Even after your warranty has ended, HP Total Care can still
provide you with a range of service and support options:
For Visa and MasterCard holders in the United States
or calls from Canada, call (1-800) 474-6836
[1-(800) HP invent]. Prices are subject to change without
notice and may vary based on your product.
Fees are charged to your Visa or MasterCard.
Recycle: HP Planet Partners
HP is sensitive to the environment and has a program, Planet
Partners, to make it simple for us to reclaim your old product
for recycling. HP will help you recycle your old equipment
even if it is not an HP product; we take back all makes and
models. Visit our Web site at http://www.hp.com/recycle to
find out how easy it is to recycle.
The Legal Language
Hardware Limited Warranty
General Terms
This HP Hardware Limited Warranty gives you, the customer,
express limited warranty rights from HP, the manufacturer.
Please refer to HP’s Web site for an extensive description of
your limited warranty entitlements. In addition, you may also
have other legal rights under applicable local law or special
written agreement with HP.
EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED
WARRANTY, HP MAKES NO OTHER WARRANTIES OR
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY
IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. HP EXPRESSLY
DISCLAIMS ALL WARRANTIES AND CONDITIONS NOT
STATED IN THIS LIMITED WARRANTY. ANY IMPLIED
WARRANTIES THAT MAY BE IMPOSED BY LAW ARE
LIMITED IN DURATION TO THE LIMITED WARRANTY
PERIOD. SOME STATES OR COUNTRIES/REGIONS DO
NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED
WARRANTY LASTS OR THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR
CONSUMER PRODUCTS. IN SUCH STATES OR
COUNTRIES/REGIONS, SOME EXCLUSIONS OR
LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT
APPLY TO YOU.
THE LIMITED WARRANTY TERMS CONTAINED IN THIS
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY
BUT ARE IN ADDITION TO THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT
TO YOU.
This Limited Warranty is applicable in all countries/regions
and may be enforced in any country or region where HP or
its authorized service providers offer warranty service
subject to the terms and conditions set forth in this Limited
Warranty. However, warranty service availability and
response times may vary from country/region to
country/region and may also be subject to registration
requirements in the country/region of purchase. If so, your
HP authorized service provider can provide you with details.
Original system 1 year
Technical phone assistance to diagnose
potential hardware issues
1 year
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This Limited Warranty applies only to HP-branded products
(referred to in this Limited Warranty as “HP Hardware
Products”) sold by or leased from Hewlett-Packard
Company, its worldwide subsidiaries, affiliates, authorized
resellers, or country/region distributors (collectively referred
to in this Limited Warranty as “HP”) with this Limited
Warranty. The term “HP Hardware Product” is limited to
the hardware components and required firmware. The term
“HP Hardware Product” DOES NOT include any software
applications or programs; non-HP products or non-HP
branded peripherals. All non-HP products or non-HP
branded peripherals external to the HP Hardware Product
— such as speakers, DVD players and video cables — are
provided “AS IS” without HP warranty. However, non-HP
manufacturers and suppliers, or publishers may provide their
own warranties directly to you.
HP warrants that the HP Hardware Products that you have
purchased or leased from HP are free from defects in
materials or workmanship under normal use during the
Limited Warranty Period. The Limited Warranty Period starts
on the date of purchase or lease from HP, or from the date
HP completes installation. Your dated sales or delivery
receipt, showing the date of purchase or lease of the
product, is your proof of the purchase or lease date. You
may be required to provide proof of purchase or lease as a
condition of receiving warranty service. You are entitled to
hardware warranty service according to the terms and
conditions of this document if a repair to your HP Hardware
Product is required within the Limited Warranty Period.
Unless otherwise stated, and to the extent permitted by local
law, new HP Hardware Products may be manufactured
using new materials or new and used materials equivalent
to new in performance and reliability. HP may repair or
replace HP Hardware Products (a) with new or previously
used products or parts equivalent to new in performance
and reliability, or (b) with equivalent products to an original
product that has been discontinued. Replacement parts
are warranted to be free from defects in material or
workmanship for ninety (90) days or, for the remainder of
the Limited Warranty Period of the HP Hardware Product
they are replacing or in which they are installed, whichever
is longer.
During the Limited Warranty Period, HP will, at its discretion,
repair or replace any defective component. All component
parts or hardware products removed under this Limited
Warranty become the property of HP. In the unlikely event
that your HP Hardware Product has recurring failures, HP,
at its sole discretion, may elect to provide you with
(a) a replacement unit of HP’s choosing that is the same or
equivalent to your HP Hardware Product in performance or
(b) to give you a refund of your purchase price or lease
payments (less interest) instead of a replacement. This is
your exclusive remedy for defective products.
Exclusions
HP does not warrant that the operation of this product will
be uninterrupted or error-free. HP is not responsible for
damage that occurs as a result of your failure to follow the
instructions intended for the HP Hardware Product.
This Limited Warranty does not apply to expendable or
consumable parts and does not extend to any product from
which the serial number has been removed or that has been
damaged or rendered defective (a) as a result of accident,
misuse, abuse, contamination, improper or inadequate
maintenance or calibration or other external causes; (b) by
operation outside the usage parameters stated in the user
documentation that shipped with the product; (c) by
software, interfacing, parts or supplies not supplied by HP;
(d) improper site preparation or maintenance; (e) loss or
damage in transit; or (f) by modification or service by
anyone other than (i) HP, (ii) an HP authorized service
provider, or (iii) your own installation of end-user
replaceable HP or HP approved parts if available for your
product in the servicing country or region.
Exclusive Remedy
TO THE EXTENT ALLOWED BY APPLICABLE LOCAL LAW,
these terms and conditions constitute the complete and
exclusive warranty agreement between you and HP
regarding the HP Hardware Product you have purchased
or leased. These terms and conditions supersede any prior
agreements or representations — including representations
made in HP sales literature or advice given to you by HP or
an agent or employee of HP — that may have been made in
connection with your purchase or lease of the HP Hardware
Product. No change to the conditions of this Limited
Warranty is valid unless it is made in writing and signed
by an authorized representative of HP.
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Limitation of Liability
IF YOUR HP HARDWARE PRODUCT FAILS TO WORK AS
WARRANTED ABOVE, HP’S MAXIMUM LIABILITY UNDER
THIS LIMITED WARRANTY IS EXPRESSLY LIMITED TO THE
LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT
OR THE COST OF REPAIR OR REPLACEMENT OF ANY
HARDWARE COMPONENTS THAT MALFUNCTION IN
CONDITIONS OF NORMAL USE.
EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP BE
LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT
OR THE FAILURE OF THE PRODUCT TO PERFORM,
INCLUDING ANY LOST PROFITS OR SAVINGS OR
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
HP IS NOT LIABLE FOR ANY CLAIM MADE BY A THIRD
PARTY OR MADE BY YOU FOR A THIRD PARTY.
THIS LIMITATION OF LIABILITY APPLIES WHETHER
DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER
THIS LIMITED WARRANTY OR AS A TORT CLAIM
(INCLUDING NEGLIGENCE AND STRICT PRODUCT
LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM.
THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR
AMENDED BY ANY PERSON. THIS LIMITATION OF
LIABILITY WILL BE EFFECTIVE EVEN IF YOU HAVE ADVISED
HP OR AN AUTHORIZED REPRESENTATIVE OF HP OF THE
POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION
OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS
FOR PERSONAL INJURY.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY
VARY FROM STATE TO STATE OR FROM COUNTRY/
REGION TO COUNTRY/REGION. YOU ARE ADVISED TO
CONSULT APPLICABLE STATE OR COUNTRY/REGION
LAWS FOR A FULL DETERMINATION OF YOUR RIGHTS.
Limited Warranty Period
The Limited Warranty Period for an HP Hardware Product
is a specified, fixed period commencing on the date of
purchase. The date on your sales receipt is the date of
purchase unless HP or your reseller informs you otherwise
in writing.
Types of Warranty Service
To enable HP to provide the best possible support and
service during the Limited Warranty Period, you may be
directed by HP to verify configurations, run HP diagnostics
tests or use HP remote support solutions where applicable.
HP strongly encourages you to accept the use of, or to
employ available support technologies provided by HP.
If you choose not to deploy available remote support
capabilities, you may incur additional costs due to increased
support resource requirements. Listed below are the types
of warranty support service that may be applicable to the
HP Hardware Product you have purchased.
Advanced Unit Replacement
Warranty Service
Your HP Limited Warranty may include an advance unit
replacement warranty service. Under the terms of the
advanced unit replacement warranty service, if a unit is
diagnosed as defective and requires the return of the
product for bench repair, HP will ship a replacement product
directly to you. On receiving the replacement unit, the
defective unit must be returned to HP, within a defined
period of time, normally fifteen (15) days. Packaging for the
broken HDTV Tuner will be provided with the replacement
HDTV Tuner. HP will incur all shipping and insurance costs
to return the defective unit to HP. Failure to return the
defective unit may result in HP billing you for the
replacement product.
Carry-in Warranty Service
Under the terms of carry-in service, you will be required to
deliver your HP Hardware Product to an authorized service
location for warranty repair. You must prepay any shipping
charges, taxes, or duties associated with transportation of
the product to and from the service location. In addition,
you are responsible for insuring any product shipped or
returned to an authorized service location and assume risk
of loss during shipping.
Contacting HP
If your product fails during the Limited Warranty Period and
the suggestions in the product documentation do not solve
the problem, you can receive support by doing the
following:
Locate your nearest HP Support location via the World
•
Wide Web at:
http://www.hp.com/us/support
Contact your authorized HP dealer or Authorized Service
Provider and be sure to have the following information
available before you call HP:
Product serial number, model name, and model number
•
Detailed questions
•
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Regulatory and Safety Information
AC Power Safety Warning
WARNING: Install the HP HDTV near an AC
outlet. The AC power cord is your main AC
disconnecting device and must be easily
accessible at all times. For your safety, the
power cord provided with your HDTV Tuner has
a grounded plug. Always use the power cord
with a properly grounded wall outlet, to avoid
the risk of electrical shock.
WARNING: The HDTV Tuner is not
user-serviceable. To prevent damage to the
HDTV Tuner, have a qualified person repair or
replace it.
WARNING: For your safety, always unplug the
HP HDTV from its power source and from any
telecommunications systems (such as CATV, SAT,
or any other peripheral) before performing any
service procedures. Failure to do so may result
in personal injury or equipment damage.
Hazardous voltage levels are inside the
HDTV Tuner.
HP HDTV Antenna Connectors Protection
External Antenna Grounding
If an outside antenna or cable system is connected to the
product, be sure the antenna or cable system is electrically
grounded so as to provide some protection against voltage
surges and built-up static charges. Article 810 of the
National Electrical Code, ANSI/NFPA 70, provides
information with regard to proper electrical grounding of the
mast and supporting structure, grounding of the lead-in wire
to an antenna-discharge unit, size of grounding conductors,
location of antenna-discharge unit, connection to grounding
electrodes, and requirements for the grounding electrode.
Lightning Protection
For added protection of any product during a lightning
storm, or when it is left unattended and unused for long
periods of time, unplug the product from the wall outlet and
disconnect the antenna or cable system. This will prevent
damage to the product from lightning and power line
surges.
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Antenna Grounding
Antenna Grounding
Reference
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2
3
4
5
6
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Grounding Component
Electric Service Equipment
Power Service Grounding Electrode System
(NEC Art 250, Part H)
Ground Clamps
Grounding Conductors (NEC Section 810-21)
Antenna Discharge Unit (NEC Section 810-20)
Ground Clamp
Antenna Lead in Wire
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5
4
3
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Power Lines
An outside antenna system should not be located in the
vicinity of overhead power lines or other electric light or
power circuits, or where it can fall into such power lines or
circuits.
WARNING: When installing an outside antenna
system, extreme care should be taken to keep
from touching such power lines or circuits as
contact with them could be fatal.
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