HP pavilion XH500 Service Manual
HP Notebook PC
Reference Guide
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2 Reference Guide
HP Software Product License Agreement
Your HP product contains software programs. CAREFULLY READ THIS LICENSE
AGREEMENT BEFORE PROCEEDING TO OPERATE THIS EQUIPMENT. RIGHTS
IN THE SOFTWARE ARE OFFEREDONLY ON THE CONDITION THAT THE
CUSTOMER AGREES TO ALL TERMS AND CONDITIONS OF THE LICENSE
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EITHER REMOVE THE SOFTWARE FROM YOUR HARD DISK DRIVE AND
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Operating system and software applications by Microsoft are licensed to you under the
Microsoft License Agreement contained in the Microsoft documentation or displayed on
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USE. Customer may use the software on any one HP product. Customer may not network
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COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the
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Reference Guide 3
PRODUCT RECOVERY CD-ROM. If your HP product was shipped with a product
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cure the failure and Customer has failed to do so within thirty (30) days of such notice.
UPDATES AND UPGRADES. Customer agrees that the software does not include
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agreement for the product involved.
Support Policy for Support Pack of Operating Systems. HP provides end user support for
HP PCs that use Microsoft Operating Systems, including its latest service packs. This
support will be available within 30 days of the software being released.
4 Reference Guide
Edition History
Edition 1 .......................................... October 2000
Edition 2 .......................................... January 2001
Edition 3 ........................................... August 2001
This manual is printed on recycled paper.
Reference Guide 5
Contents
Introducing Your Computer .........................................................................................11
Taking Inventory ........................................................................................................12
To buy accessories ................................................................................................12
To find more information...................................................................................... 13
Identifying Parts of the Notebook............................................................................... 14
Top and right side view......................................................................................... 14
Front view .............................................................................................................15
Rear and left side view..........................................................................................16
Bottom view.......................................................................................................... 17
Status lights........................................................................................................... 18
Multimedia buttons ...............................................................................................19
Status panel ...........................................................................................................20
Power switch and standby button.......................................................................... 21
Setting Up the Computer ............................................................................................22
To install the battery..............................................................................................22
To connect AC power ...........................................................................................23
To connect a phone line ........................................................................................24
To turn on the computer........................................................................................25
To set up Windows ...............................................................................................25
To register your computer.....................................................................................26
To connect to an Internet Service Provider...........................................................27
To reset your computer .........................................................................................28
Using Your Computer....................................................................................................29
Operating the Computer.............................................................................................. 30
To use the Fn hot keys ..........................................................................................30
To use the Windows and Applications keys .........................................................31
To use the embedded keypad ................................................................................ 31
To use the ALT GR key........................................................................................ 32
To adjust the display .............................................................................................32
To adjust the volume.............................................................................................33
To use the touch pad .............................................................................................34
To use the One-Touch buttons .............................................................................. 36
To insert or remove a CD or DVD........................................................................ 38
To play DVDs ....................................................................................................... 38
To create or copy CDs ..........................................................................................39
Securing the Computer ...............................................................................................40
To set up password protection ..............................................................................40
To attach a security cable...................................................................................... 41
To use virus-protection software........................................................................... 42
Working in Comfort with a Notebook PC .................................................................. 43
Reference Guide 7
Caring for Your Computer.......................................................................................... 45
To protect your hard disk drive.............................................................................45
To take care of your computer ..............................................................................45
To safeguard your data.......................................................................................... 46
To extend the life of the display............................................................................ 46
To get the most from your batteries ......................................................................47
To clean your computer ........................................................................................47
Traveling with Your Computer..................................................................................... 49
Managing Power Consumption ..................................................................................50
To use automated power management .................................................................. 50
To use manual power management....................................................................... 52
Using Battery Power...................................................................................................54
To check the battery status....................................................................................54
To respond to a low-battery warning ....................................................................55
To optimize battery operating time .......................................................................56
Making Connections....................................................................................................... 57
Using the Modem........................................................................................................58
Important safety information................................................................................. 58
To connect the modem .......................................................................................... 59
To connect to the Internet .....................................................................................60
To disconnect from the Internet ............................................................................ 61
To dial in to a network .......................................................................................... 62
To change your modem settings ...........................................................................62
To send and receive e-mail ...................................................................................63
To send and receive faxes .....................................................................................64
Connecting to a LAN..................................................................................................65
Connecting PC Cards.................................................................................................. 66
Connecting External Components ..............................................................................67
To identify the ports.............................................................................................. 67
To connect a printer or another parallel device..................................................... 68
To connect an external keyboard or PS/2 mouse .................................................. 68
To connect a USB device......................................................................................68
To connect audio devices...................................................................................... 69
To use an external monitor.................................................................................... 69
To use a TV set as monitor ...................................................................................71
Configuring and Expanding Your Computer.............................................................. 73
Using the BIOS Setup Utility .....................................................................................74
Installing RAM Modules ............................................................................................75
Removing RAM Modules........................................................................................... 76
Updating Windows Drivers ........................................................................................77
To download the latest Windows drivers.............................................................. 77
8 Reference Guide
Service and Support .......................................................................................................79
Hewlett-Packard Limited Warranty Statement ........................................................... 80
Getting Support for Your HP Notebook PC ............................................................... 82
To use the Reference Guide ..................................................................................82
To get help from the HP notebook web site.......................................................... 82
To call HP for service and support........................................................................ 83
Obtaining Repair Service............................................................................................ 86
To receive warranty repair service........................................................................ 86
To prepare your computer for shipment................................................................ 87
Solving Problems with Your Computer .......................................................................89
Troubleshooting Techniques.......................................................................................90
Audio problems..................................................................................................... 90
CD and DVD problems.........................................................................................91
Display problems ..................................................................................................93
Hard disk drive problems...................................................................................... 95
Heat problems .......................................................................................................95
Keyboard, touch pad, and mouse problems ..........................................................96
LAN problems.......................................................................................................97
Memory problems ................................................................................................. 98
Modem problems ..................................................................................................99
One-Touch button problems ...............................................................................102
PC card (PCMCIA) problems ............................................................................. 103
Performance problems ........................................................................................104
Power and battery problems................................................................................ 105
Printing problems................................................................................................ 106
Serial, parallel, and USB problems ..................................................................... 107
Startup problems .................................................................................................108
Standby and resume problems ............................................................................109
Video file playback problems .............................................................................110
Testing Hardware Operation..................................................................................... 111
Recovering and Reinstalling Software......................................................................113
To recover the factory installation of your hard disk .......................................... 113
To replace a damaged Recovery CD ...................................................................114
To update the HP notebook BIOS....................................................................... 114
To recover an application.................................................................................... 115
Specifications and Regulatory Information ...............................................................117
Hardware and BIOS Specifications ..........................................................................118
BIOS Setup utility options ..................................................................................118
Hardware specifications...................................................................................... 121
Modem Reference Information................................................................................. 123
AT commands (Ambit) .......................................................................................123
S-registers (Ambit).............................................................................................. 128
Selected result codes (Ambit) .............................................................................129
Reference Guide 9
Safety Information .................................................................................................... 130
Power cords......................................................................................................... 130
Battery safety ......................................................................................................131
Laser safety .........................................................................................................132
Regulatory Information............................................................................................. 133
U.S.A...................................................................................................................133
Canada................................................................................................................. 134
European Union ..................................................................................................135
Japan ...................................................................................................................137
Russia.................................................................................................................. 137
International ........................................................................................................137
Index .............................................................................................................................. 139
10 Reference Guide
Introducing Your Computer
Reference Guide 11
Introducing Your Computer
Taking Inventory
Taking Inventory
Your HP notebook PC is shipped with these items:
• battery
• AC adapter and power cord
• Quick Start sheet
• HP notebook PC Startup Guide
• Recovery CD (or CDs), used to restore Windows and all software included with your
computer
• Microsoft Windows manual
• telephone cord (if your computer has a built-in modem)
In addition, your HP notebook includes preinstalled software. (The exact software
installed depends on your particular notebook model.)
To buy accessories
You can buy accessories for your computer online. For the latest accessories and options,
visit the HP Notebook web site (www.hp.com/notebooks. As new accessories become
available, you'll find them listed here.
Here are some of the HP notebook accessories and replacement modules offered:
• auto/airline adapter
• AC adapter
• ultraslim AC adapter
• primary lithium ion battery
• PS/2 Y adapter for mouse and keyboard
• additional RAM (HP SDRAM)
12 Reference Guide
Introducing Your Computer
Taking Inventory
To find more information
Here are some sources of information about your HP notebook PC.
Source Description
Quick Start sheet
Startup Guide
HP Notes
Introductory Microsoft
manual for Windows
Windows Help
HP notebook PC web site
This pictorial introduction shows you how to get the computer up and
running quickly.
The Startup Guide is the printed HP manual that came with your
computer. It shows how to set up and operate your computer and where
to go for help if you run into trouble.
This document contains late-breaking information available after the
Reference Guide was completed. Double-click the HP Notes icon on the
desktop (if available), or click Start, Help and Support, HP Library, HP
Notes.
This manual contains information about using the standard features of
Microsoft Windows.
Click Start, Help and Support.
www.hp.com/notebooks
Reference Guide 13
Introducing Your Computer
Identifying Parts of the Notebook
Identifying Parts of the Notebook
Top and right side view
1 One-Touch buttons 8 CD-ROM, CD-RW, DVD, or CD-RW/DVD
drive
2 Power switch 9 Microphone
3 Status lights (see “Status lights” on page 18) 10 CD-ROM or DVD eject button
4 Pad Lock touch pad on/off button 11 Blue standby button
5 Touch pad (pointing device) 12
6 Scroll up/down toggle 13
7 Click buttons
14 Reference Guide
Modem port (on selected models)
LAN port (on selected models)
Introducing Your Computer
Identifying Parts of the Notebook
Front view
14 Headphone audio jack
15
Status panel mode select button (on selected models)
16
Status panel (on selected models)
17
Multimedia buttons (on selected models)
18 Latch (to open computer)
Reference Guide 15
Introducing Your Computer
Identifying Parts of the Notebook
Rear and left side view
19 AC adapter (power) jack 26 Microphone jack
20 PS/2 port (external mouse or keyboard) 27 Kensington lock slot (security connector)
21 Serial port 28 PC card slots
22 Parallel port 29 System-off button (for resetting computer)
23 VGA port (external monitor) 30 PC card eject buttons
24 TV output port 31 Floppy disk drive
25 USB ports
16 Reference Guide
Introducing Your Computer
Identifying Parts of the Notebook
Bottom view
32 Battery
33 Battery latch
34 RAM expansion cover
35 Mini-PCI cover (no user parts inside)
Reference Guide 17
Introducing Your Computer
Identifying Parts of the Notebook
Status lights
1 Power
2 Battery
3 Caps lock (capital letters)
4 Num lock (numeric keypad)
5 Scroll lock
6 Floppy disk drive access
7 Hard disk drive access
8 CD-ROM, CD-RW, DVD, or CD-RW/DVD drive access
18 Reference Guide
Introducing Your Computer
Identifying Parts of the Notebook
Multimedia buttons
(Provided for selected models.) The multimedia buttons are on the front of the
computer, to the right of the status display. They control the computer’s CD, DVD, or
MP3 player in the same way that the controls of a standalone multimedia player control
its functions.
The buttons also work if the system is turned on, though in that case you don’t need to
use the multimedia power switch to turn on the player. When the computer is on, the
volume control buttons also govern the volume for most other audio applications.
If the system is turned off (or in standby or hibernate mode), you can still use the player
for audio CD playback. Slide the multimedia power switch to the left to activate the
player without turning on the computer.
1 Multimedia power (use only when system is turned off or
in standby or hibernate mode)
2 Previous track
3 Play/pause
4 Stop (when computer is on)*
Stop/eject (when computer is off)
5 Next track
6 Volume control down
7 Volume control up
*You can eject a CD or DVD by pressing the eject button
on the CD/DVD drive.
Reference Guide 19
Introducing Your Computer
Identifying Parts of the Notebook
Status panel
(Provided for selected models.) The status panel on the front of the computer provides
information about CD playback status, system power management, system date and time,
and battery status. Messages are displayed on the 8-character LCD display, and you can
switch from one kind of message to another by pressing the mode button to the left of the
display.
When the computer is on, these modes are displayed sequentially as you press the mode
button:
• power status: on, off, standby (STBY), or hibernate (ZZZZ)
• date
• time
• battery charging status: percentage charged
• CD player status (if CD player is running): shows the track number, play status
(playing, paused, or stopped), and time counter
When the computer is off and the CD player is off, you can view the status panel by
sliding the multimedia power switch to the left to turn it on. Remember to turn it off
when you are through checking the status panel.
If you change the Windows time or date (from Control Panel or the taskbar), the change
displays on the status panel only after you shut down and restart the computer. Click
Start, Turn Off Computer, Turn Off; and after the power is off, press the blue standby
button to restart.
If you want to change the format displayed for date or time in the status panel, change it
in the BIOS; see “Using the BIOS Setup Utility” on page 74.
20 Reference Guide
Introducing Your Computer
Identifying Parts of the Notebook
Power switch and standby button
There are two controls above the keyboard that affect power in the HP notebook PC. The
switch at the top left turns computer power on and off, and the large blue button in the
top center—called the standby button—puts the system in standby mode or returns it to
normal operation.
To use the power switch
To turn the computer on, slide the power switch to the left and release it. If the computer
is plugged into AC power or contains a charged battery, the system turns on and
Windows starts automatically.
To turn the computer off, click Start, Turn Off Computer, Turn Off. Windows then shuts
down, and the computer automatically turns off. If for some reason you cannot turn the
computer off using the Start menu, you can turn it off using the power switch.
To use the standby button
You can use the blue standby button to save the current state of your computer and then
to return quickly to the same state when you are ready to resume work.
Hint
To put the computer in standby mode, press the blue standby button located above the
center of the keyboard. Pressing the standby button turns off the display and the hard
disk drive, and saves your current session to RAM. (Standby can also occur
automatically when the timeout setting is reached—see “To use automated power
management” on page 50.)
To return the computer to normal operation from standby mode, press the standby button
again. The display and the hard disk drive then turn on, and the session you were
working on earlier is restored.
If your notebook does not turn on when operating on battery power, the battery may not
be sufficiently charged. Plug in the AC adapter, then press the standby button. Keep the
adapter plugged in until your battery is charged again. (See “To check the battery
status” on page 54.)
Reference Guide 21
Introducing Your Computer
Setting Up the Computer
Setting Up the Computer
To install the battery
Your computer is shipped with the battery installed. If the battery has been removed, you
can install it by inserting it into the battery bay on the bottom of your computer. Insert
the back edge first, as shown, then press down the front edge until the battery latch clicks
shut.
WARNING
Once you have installed the battery, connect the AC adapter to the computer and
recharge the battery while you work. You can also replace a low battery with a charged
one.
Do not mutilate, puncture, or dispose of batteries in fire. A battery can burst or
explode, releasing hazardous chemicals. A rechargeable battery must be recycled
or disposed of properly.
22 Reference Guide
Introducing Your Computer
Setting Up the Computer
To connect AC power
Plug in the AC adapter, then connect the AC adapter to the rear of the computer. The
battery starts charging.
CAUTION
Use only an HP AC adapter intended for this product, either the adapter that
came with the computer or another authorized HP adapter. Using an unauthorized
AC adapter can damage the computer and may void your warranty. Refer to the
warranty statement for your product.
Reference Guide 23
Introducing Your Computer
Setting Up the Computer
To connect a phone line
Selected models of the HP notebook PC include a built-in modem. If you prefer, you can
instead use a PC card modem or an external modem to connect a phone line.
1. Plug one end of the phone line into the modem phone jack on the computer. Be sure it
clicks into place.
CAUTION
2. Plug the other end of the phone line into a telephone jack. (If the phone line does not
fit your telephone jack, you may need to use an adapter.)
Your built-in modem may not work with multiple phone lines or a private branch
exchange (PBX). It cannot be connected to a coin-operated telephone, and it does
not work with party lines. Some of these connections may result in excess electrical
voltage and could cause a malfunction in the internal modem. Check your
telephone line type prior to connecting your phone line.
24 Reference Guide
Hint
Introducing Your Computer
Setting Up the Computer
To turn on the computer
Press the blue standby button located above the center of the keyboard. Windows starts
automatically. If you are turning on the computer for the first time, go to “To set up
Windows,” below.
The power status light next to the power switch (see “Status lights” on page 18) reports
the following:
• steady green light: computer is on
• steady amber light: computer is in system standby mode
• no light: computer is off or in hibernate mode
See “Managing Power Consumption” on page 50 for additional information about
turning off your computer.
If your computer does not turn on when operating on battery power, the battery may be
out of power. Plug in the AC adapter and press the standby button again.
To set up Windows
Your HP notebook has Microsoft Windows XP preinstalled on the hard disk drive. The
first time you turn on your computer, a Windows Setup program will automatically run
so that you can customize your setup.
Before you begin, connect the AC adapter to your notebook, since your battery may not
be sufficiently charged to complete the Windows setup. Also, be sure to connect the
notebook to a phone line; see “To connect a phone line” on page 24.
1. Press the blue standby button. The Windows Setup program starts automatically.
2. Follow the instructions as they appear on the screen.
During setup, you are prompted to enter a user name and accept the License
Agreement.
You can also register your computer at this time. Follow the instructions on the
screen during setup.
Reference Guide 25
Note
Introducing Your Computer
Setting Up the Computer
3. If your computer has a modem, check the modem’s country or region settings: click
Start, Control Panel, Printers and Other Hardware, Phone and Modem Options, then
click Edit on the Dialing Rules tab.
You may be required to enter your Windows ID number. To locate it, look on the
Certificate of Authenticity packaged with the Microsoft Windows manual or look for a
sticker in the battery compartment.
If you have any connection problems with your modem, try redialing. If that doesn’t
work, you can skip registration for now.
If you’re not familiar with Windows XP, click Start, Tour Windows XP, or check the
Windows manual to discover what’s new.
To register your computer
Be sure to register your computer. Registering is free and fast, and it ensures you will
receive quicker, more personalized support. The information you provide during
registration will be used to provide you with better products and services.
Note
You can register while setting up Windows, or later in any of three ways: by modem, by
phone, or by fax. For some countries and models, an HP notebook registration icon is
available on the desktop.
By modem
To register by modem, see that the phone is connected, then follow the onscreen
instructions.
If you choose not to register right away, you can register by modem later by doubleclicking the Registration icon on the desktop (if available). This icon disappears after you
register.
If you encounter a busy signal while attempting to register by modem, the registration
client may suspend with an hourglass icon. Click the Back button and dial-out again.
If your computer does not have a built-in modem, you can register after you set up a PC
card modem or an external modem—or you can register by phone or fax.
By phone
You can call your HP Customer Care Center and register by phone. Check “To call HP
for service and support” on page 83 for the phone number.
26 Reference Guide
Introducing Your Computer
Setting Up the Computer
By fax
If a printer is connected to your computer, you can print a registration form and fax it to
HP. Double-click the HP Notebook Registration icon on the desktop (if available), and
print the registration form. You will find the fax number on the registration form.
By completing registration, you will:
• Record your ownership of the computer with Hewlett-Packard and gain access to
service, support, and information.
• Record your ownership of the Windows operating system with Microsoft.
To connect to an Internet Service Provider
Before you can connect to the Internet, you need to set up an account with an Internet
Service Provider (ISP). In some countries, Hewlett-Packard provides easy Internet
signup so that you can connect quickly to an ISP.
1. Connect the included telephone cord to your built-in modem. (If your computer does
not have a built-in modem, you can instead use a PC card modem or an external
modem.)
2. Click Start, All Programs, Easy Internet Signup, and select one of the listed ISPs.
This begins the registration process for the ISP you have chosen.
OR
If available, double-click the desktop icon labeled “Connect to the Internet” or “Easy
Internet Signup.” This will launch the New Connection wizard, which will help you
locate an ISP in your area.
If AOL is your ISP, click Start, Control Panel, Network and Internet Connections,
Internet Options. Select the Connections tab, then select either “Dial whenever a network
connection is not present” or “Always dial my default connection.”
You can also make arrangements with an ISP of your choice for Internet connection.
Reference Guide 27
Introducing Your Computer
Setting Up the Computer
To reset your computer
If Windows or your computer stops responding, you can reset the computer and restart
Windows.
1. If possible, shut down Windows: click Start, Turn Off Computer, Turn Off.
–or, if this fails–
Press CTRL+ALT+DEL, then click Shut Down.
2. If the computer does not shut down, slide and hold the power switch for five seconds,
then release it.
3. If the computer still does not shut down, insert a pin or straightened paper clip into
the recess on the left side of the computer, underneath the PC card eject buttons.
4. After the computer shuts down, press the blue standby button to turn the computer on
again.
28 Reference Guide
Using Your Computer
Reference Guide 29
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