HP Pavilion x360 m1 Maintenance and Service Guide
HP Pavilion x360 m1 Convertible PC
(model numbers m1-u100 through m1u199 and m1-u000 through m1-u099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2016 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Core, and Pentium are U.S.
registered trademarks of Intel Corporation.
Windows is either a registered trademark or
trademark of Microsoft Corporation in
the United States and/or other countries.
SD Logo is a trademark of its proprietor.
the information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Second Edition: July 2016
First Edition: April 2016
Document Part Number: 854267-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 10. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 10 functionality. See for
http://www.microsoft.com details.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits dened by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identication .................................................................................................................. 6
Locating hardware ................................................................................................................................................. 6
Locating software .................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keys ........................................................................................................................................................................ 8
Lights ...................................................................................................................................................................... 9
Speakers .............................................................................................................................................................. 10
TouchPad .............................................................................................................................................................. 11
Left side ............................................................................................................................................................... 12
Right side ............................................................................................................................................................. 14
Bottom ................................................................................................................................................................. 15
3 Illustrated parts catalog .............................................................................................................................. 16
Locating the model number, serial number, product number, and warranty information ............................... 16
Computer major components .............................................................................................................................. 17
Display components ............................................................................................................................................ 24
Miscellaneous parts ............................................................................................................................................. 26
4 Removal and replacement preliminary requirements ..................................................................................... 27
Tools required ...................................................................................................................................................... 27
Service considerations ......................................................................................................................................... 27
Plastic parts ....................................................................................................................................... 27
Cables and connectors ...................................................................................................................... 28
Drive handling ................................................................................................................................... 28
Grounding guidelines ........................................................................................................................................... 29
Electrostatic discharge damage ........................................................................................................ 29
Packaging and transporting guidelines .......................................................................... 30
Workstation guidelines ................................................................................ 30
5 Removal and replacement procedures ........................................................................................................... 32
Component replacement procedures .................................................................................................................. 32
Keyboard/top cover ........................................................................................................................... 32
TouchPad cable .................................................................................................................................. 37
TouchPad ........................................................................................................................................... 37
v
Battery ............................................................................................................................................... 39
Hard drive .......................................................................................................................................... 40
Solid-state drive ................................................................................................................................ 42
Connector board ................................................................................................................................ 43
Power button board .......................................................................................................................... 45
System board .................................................................................................................................... 46
Memory module ................................................................................................................................ 49
WLAN module .................................................................................................................................... 51
Fan/heat sink assembly .................................................................................................................... 53
Speakers ............................................................................................................................................ 55
Display assembly ............................................................................................................................... 56
Power connector cable ...................................................................................................................... 64
6 Using Setup Utility (BIOS) ............................................................................................................................. 65
Starting Setup Utility (BIOS) ................................................................................................................................ 65
Updating Setup Utility (BIOS) .............................................................................................................................. 65
Determining the BIOS version ........................................................................................................... 65
Downloading a BIOS update .............................................................................................................. 66
7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 67
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 67
8 Specications .............................................................................................................................................. 69
Dimensions .......................................................................................................................................................... 69
Operating environment ....................................................................................................................................... 69
Input power .......................................................................................................................................................... 70
9 Backing up, restoring, and recovering ........................................................................................................... 71
Creating recovery media and backups ................................................................................................................ 71
Creating HP Recovery media (select products only) ......................................................................... 71
Using Windows tools ........................................................................................................................................... 72
Restore and recovery ........................................................................................................................................... 73
Recovering using HP Recovery Manager ........................................................................................... 73
What you need to know before you get started ............................................................. 73
Using the HP Recovery partition (select products only) ................................................. 74
Using HP Recovery media to recover .............................................................................. 74
Changing the computer boot order ................................................................................ 75
Removing the HP Recovery partition (select products only) ......................................... 76
vi
10 Power cord set requirements ...................................................................................................................... 77
Requirements for all countries ............................................................................................................................ 77
Requirements for specic countries and regions ................................................................................................ 77
11 Recycling .................................................................................................................................................. 79
Index ............................................................................................................................................................. 80
vii
viii
1 Product description
Category Description HP Pavilion x360 m1
Convertible PC (model numbers
used m1-u100
through m1-1099)
Product Name HP Pavilion x360 m1 Convertible
PC (model numbers used m1u100 through m1-1099)
HP Pavilion x360 m1 Convertible
PC (model numbers used m1u000 through m1-u099)
Processors
●
Intel® Core™ i3-7100U
2.40-GHz processor (2133MHz FSB, 3.0-MB L3 cache,
dual core, 15-W)
●
Intel Pentium™ N4200 1.1GHz (turbo up to 2.5-GHz)
processor (1866-MHz FSB,
2.0-MB L2 cache,
quad core, 6-W)
●
Intel Celeron™ N3350 1.1GHz (turbo up to 2.4-GHz)
processor (1866-MHz FSB,
2.0-MB L2 cache, dual core,
6-W)
●
Intel Core i3-6100U 2.30GHz processor (1600-MHz
FSB, 3.0-MB L3 cache,
dual core, 15-W)
●
Intel Pentium N3710 1.60GHz (turbo up to 2.56-GHz)
processor (1600-MHz FSB,
2.0-MB L2 cache,
quad core, 6-W)
●
Intel Celeron N3060 1.60GHz (turbo up to 2.48-GHz)
processor (1600-MHz FSB,
2.0-MB L2 cache, dual core,
6-W)
√
√
√
√ √
HP Pavilion x360 m1
Convertible PC (model numbers
used m1-u000 through m1-
u099)
Chipset Integrated soldered-on-circuit
(SoC)
Graphics Internal graphics:
Intel HD Graphics 620 on
computer models equipped with
an Intel Core i3-7100U
Intel HD Graphics 520 on
computer models equipped with
an Intel Pentium or Intel Celeron
processor
√ √
√
√ √
1
Category Description HP Pavilion x360 m1
Convertible PC (model numbers
used m1-u100
through m1-1099)
HP Pavilion x360 m1
Convertible PC (model numbers
used m1-u000 through m1-
u099)
Graphics (continued) Support for HD decode, DX12,
and high-denition multimedia
interface (HDMI) v1.4
Panel 11.6-in, high-denition (HD),
AntiGlare (AG) (1366×768), inplane switching (IPS)/UWVA,
white light-emitting (WLED),
slim (3.0-mm), TouchScreen
display panel with ush glass
and MultiTouch enabled; typical
brightness: 340 nits;
Support for eDP
Memory module One memory slot, non-customer
accessible
Support for DDR4-2133 Single
Channel (only on computer
models equipped with an
Intel Core processor)
Support for DDR3L-1600 Single
Channel (only on computer
models equipped with an
Intel Pentium or
Intel Celeron processor)
Support for up to 2.0-GB
onboard system memory (only
on computer models equipped
with an Intel Celeron processor)
Support for up to 8-GB
maximum on-board
system memory:
●
8192-GB (8192-GB × 1)
●
4096-GB (4096-GB × 1)
√ √
√ √
√ √
Storage Hard drive:
2 Chapter 1 Product description
Support for all SATA, 2.5-in
hard drives
Support for Accelerometer hard
drive protection (HP2DCTR)
Support for the following
hard drives:
●
1-TB, 5400-rpm, SATA, 7.2mm hard drive
●
500-GB, 5400-rpm, SATA,
7.2-mm hard drive
●
500-GB, 5400-rpm, SATA,
7.0-mm, 8.0-GB NAND
hybrid solid-state
hard drive
√ √
Category Description HP Pavilion x360 m1
Convertible PC (model numbers
used m1-u100
through m1-1099)
HP Pavilion x360 m1
Convertible PC (model numbers
used m1-u000 through m1-
u099)
Storage (continued) Solid-state drive: only available
on computer models equipped
with an Intel Core processor
Support for PCIe, SATA co-layout,
M.2 solid-state drives
Support for a 128-MB, M2.2280
solid-state drive (DRAM-less)
embedded MultiMediaCard
(eMMC): 32 GB (available only on
computer models equipped with
an Intel Celeron processor)
Optical drive HP external DVD±RW DL
SuperMulti Drive
Audio and video HP Wide Vision HD webcam with
indicator light, 720p by 30
frames per second, BSI sensor,
f2.0, 88° wide eld of vision
Dual array digital microphones
with beam-forming, echocancellation, noise-suppression,
and voice recognition software
Two speakers
Bang & Olufsen Play audio
Support for Realtek Smart Amp
(audio codec: ALC3258-CG)
Support for voice recognition
Enable HP Noise Cancellation
√ √
√ √
√ √
Sensors Accelerometer (HP2DCTR)
ECompass (HP9DS1TR)
Gyroscope (HP9DS1TR)
Sensor hub (Integrated sensor
hub on computer models
equipped with an Intel Core
processor; Discrete sensor hub
STM32F102CBT6 on computer
models equipped with an Intel
Pentium or Intel Celeron
processor)
Wireless Integrated wireless local area
network (WLAN) options by way
of wireless module
Two built-in M.2 WLAN antennas
Support for the following
WLAN modules:
●
Intel 3165NGWG 1 ac 1×1 +
Bluetooth® 4.0 LE PCIe
√ √
√ √
3
Category Description HP Pavilion x360 m1
Convertible PC (model numbers
used m1-u100
through m1-1099)
HP Pavilion x360 m1
Convertible PC (model numbers
used m1-u000 through m1-
u099)
Wireless (continued)
Compatible with MiraCast-
External media cards Micro-Secure Digital (SD®) media
Ports
●
+USB NGFF 2230 Combo
Adapter for use in all
countries and regions
●
Realtek RTL8723BE
802.11b/g/n 1×1 Wi-Fi +
Bluetooth 4.0 Combo
Adapter for use in all
countries and regions
except Brazil
●
Realtek RTL8723BE
802.11b/g/n 1×1 Wi-Fi +
Bluetooth 4.0 Combo
Adapter for use only
in Brazil
certied devices
Support for Intel WiDi
reader slot
●
Headphone/microphone
combo jack
●
HDMI v 1.4 supporting up
to 1920×1080 @ 60Hz
●
USB type C 3.1 port Gen 1
supporting charging and
data transfer
●
USB 2.0 port
√ √
√
√ √
√ √
√ √
Keyboard/pointing
devices
Power requirements Support for Windows® 10
Security Trusted platform module
Operating system For APJ SEAP Market (EM/SL
4 Chapter 1 Product description
Full-sized, standard, islandstyle, backlit keyboard
Clickpad with image sensor
Multitouch gestures enabled
Modern Trackpad Gestures
(TPM) 2.0
Support for Security cable lock
#UUF/#AKL/AR6):
●
SEAP Windows 10 Home
EM/SL
●
SEAP Windows 10 Home
China Language Edition
●
CPPP Windows 10 Step Up
2-in-1 EM/SL
√ √
√ √
√ √
√ √
Category Description HP Pavilion x360 m1
Convertible PC (model numbers
used m1-u100
through m1-1099)
HP Pavilion x360 m1
Convertible PC (model numbers
used m1-u000 through m1-
u099)
Operating system
(continued)
Serviceability End user replaceable part:
For Developed Market (ML):
●
Windows 10 Entry 2-in-1
ML
●
Windows 10 Home ML
●
Windows 10 Value 2-in-1
For Emerging Market (EM/SL):
●
Windows 10 Entry 2-in-1
EM/SL
●
Windows 10 Home EM/SL
●
Windows 10 Step Up 2-in-1
EM/SL
AC adapter
√ √
√ √
5
2 External component identication
Locating hardware
To nd out what hardware is installed on your computer:
▲
Type device manager in the taskbar search box, and then select the Device Manager app.
A list displays all the devices installed on your computer.
For information about system hardware components and the system BIOS version number, press fn+esc
(select products only).
Locating software
To nd out what software is installed on your computer:
▲
Select the Start button, and then select All apps.
‒ or –
Right-click the Start button, and then select Programs and Features.
6 Chapter 2 External component identication
Display
Item Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with
wireless local area networks (WLANs).
(2) Internal microphones Record sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures photographs. Some products
*The antennas are not visible from the outside of the computer, and the antenna location may vary. For optimal transmission, keep
the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country
or region.
To access this guide:
▲
Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
allow you to video conference and chat online using
streaming video.
To use a webcam (integrated camera):
▲
Type camera in the taskbar search box, and then
select Camera.
Display 7
Keys
NOTE: Your computer may look slightly dierent from the illustration below.
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Displays system information when pressed in combination
with the esc key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close
the Start menu.
(4) Action keys Execute frequently used system functions.
NOTE: On select products, the f5 action key turns
the keyboard backlight feature o or on.
8 Chapter 2 External component identication
Lights
NOTE: Your computer may look slightly dierent from the illustration below.
Item Component Description
(1) Caps lock light On: Caps lock is on, which switches the key input to all
capital letters.
(2) Mute light
●
Amber: Computer sound is o.
●
O: Computer sound is on.
Lights 9
Speakers
NOTE: Your computer may look slightly dierent from the illustration below.
Component Description
Speakers Produce sound.
10 Chapter 2 External component identication
TouchPad
Item Component Description
(1) TouchPad zone Reads your nger gestures to move the pointer or activate
items on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
TouchPad 11
Left side
Item Component Description
(1) Power button
(2) Power light
●
When the computer is o, press the button to turn on
the computer.
●
When the computer is on, press the button briey to
initiate Sleep.
●
When the computer is in the Sleep state, press
the button briey to exit Sleep.
●
When the computer is in Hibernation, press the button
briey to exit Hibernation.
CAUTION: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineective, press and hold the power button
down for at least 5 seconds to turn o the computer.
To learn more about your power settings, see your
power options.
▲
Type power in the taskbar search box, and then select
Power and sleep settings.
‒ or –
Right-click the Start button, and then select
Power Options.
●
On: The computer is on.
●
Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts o power to
the display and other unneeded components.
●
O: The computer is o or in Hibernation. Hibernation
is a power-saving state that uses the least amount
of power.
(3) Security cable slot Attaches an optional security cable to the computer.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
(5) Audio-out (headphone)/Audio-in (microphone) combo jack Connects optional powered stereo speakers, headphones,
12 Chapter 2 External component identication
NOTE: The security cable is designed to act as a deterrent,
but it may not prevent the computer from being mishandled
or stolen.
external drive, printer, scanner, or USB hub.
earbuds, a headset, or a television audio cable. Also connects
Item Component Description
(5) Audio-out (headphone)/Audio-in (microphone) combo jack
(continued)
(6) Volume button Control speaker volume on the computer.
(7) Drive light
an optional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, refer to
the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲
Select the Start button, select All apps, select HP Help
and Support, and then select HP Documentation.
NOTE: When a device is connected to the jack,
the computer speakers are disabled.
1. To increase speaker volume, press the back edge of
the button.
2. To decrease speaker volume, press the front edge of
the button.
●
Blinking white: The hard drive is being accessed.
●
Amber: HP 3D DriveGuard has temporarily parked
the hard drive.
NOTE: On select products, the drive light will always
remain o.
Left side 13
Right side
Item Component Description
(1) Memory card reader Reads optional memory cards that enable you to store,
manage, share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing
the computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is rmly seated.
To remove a card:
▲
Press in on the card, and then remove it from
the memory card reader.
(2) USB 3.0 charging (powered) ports (3) Connect optional USB devices, such as a keyboard, mouse,
external drive, printer, scanner, or USB hub. Standard USB
ports will not charge all USB devices or will charge using a
low current. Some USB devices require power and require
you to use a powered port.
NOTE: USB charging ports can also charge select models of
cell phones and MP3 players, even when the computer is o.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio
component, or a high-speed High-Denition Multimedia
Interface (HDMI) device.
(4) AC adapter and battery light
(5) Power connector Connects an AC adapter.
●
White: The AC adapter is connected and the battery is
fully charged.
●
Blinking white: The AC adapter is disconnected and
the battery has reached a low battery level.
●
Amber: The AC adapter is connected and the battery
is charging.
●
O: The battery is not charging.
14 Chapter 2 External component identication
Bottom
Component Description
Vents (2) Enable airow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal
for the internal fan to cycle on and o during routine
operation.
Bottom 15
3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the model number, serial number, product number, and warranty information
the model number (1), serial number (2), product number (3), and warranty information (4) are located on
the bottom of the computer. This information may be needed when travelling internationally or when
contacting support.
16 Chapter 3 Illustrated parts catalog
Computer major components
Item Component Spare part number
(1) Display assembly: the display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display components on page 24.
(2) Keyboard/top cover (includes backlight cable and keyboard cable):
In dragony blue nish:
For use in Belgium 856177-A41
For use in Bulgaria 856177-261
Computer major components 17
Item Component Spare part number
For use in Canada 856177-DB1
For use in the Czech Republic and Slovakia 856177-FL1
For use in Denmark, Finland, and Norway 856177-DH1
For use in France 856177-051
For use in Germany 856177-041
For use in Greece 856177-151
For use in Hungary 856177-211
For use in Israel 856177-BB1
For use in Italy 856177-061
For use in Japan 856177-291
For use in Latin America 856177-161
For use in the Netherlands 856177-B31
For use in Portugal 856177-131
For use in Romania 856177-271
For use in Russia 856177-251
For use in Saudi Arabia 856177-171
For use in South Korea 856177-AD1
For use in Spain 856177-071
For use in Switzerland 856177-BG1
For use in Taiwan 856177-AB1
For use in Thailand 856177-281
For use in Turkey 856177-141
For use in the United Kingdom 856177-031
For use in the United States 856177-001
In modern gold nish:
For use in Belgium 856175-A41
For use in Bulgaria 856175-261
For use in Canada 856175-DB1
For use in the Czech Republic and Slovakia 856175-FL1
For use in Denmark, Finland, and Norway 856175-DH1
For use in France 856175-051
For use in Germany 856175-041
For use in Greece 856175-151
For use in Hungary 856175-211
18 Chapter 3 Illustrated parts catalog
Item Component Spare part number
For use in Israel 856175-BB1
For use in Italy 856175-061
For use in Japan 856175-291
For use in Latin America 856175-161
For use in the Netherlands 856175-B31
For use in Portugal 856175-131
For use in Romania 856175-271
For use in Russia 856175-251
For use in Saudi Arabia 856175-171
For use in South Korea 856175-AD1
For use in Spain 856175-071
For use in Switzerland 856175-BG1
For use in Taiwan 856175-AB1
For use in Thailand 856175-281
For use in Turkey 856175-141
For use in the United Kingdom 856175-031
For use in the United States 856175-001
In natural silver nish:
For use in Belgium 856071-A41
For use in Bulgaria 856071-261
For use in Canada 856071-DB1
For use in the Czech Republic and Slovakia 856071-FL1
For use in Denmark, Finland, and Norway 856071-DH1
For use in France 856071-051
For use in Germany 856071-041
For use in Greece 856071-151
For use in Hungary 856071-211
For use in Israel 856071-BB1
For use in Italy 856071-061
For use in Japan 856071-291
For use in Latin America 856071-161
For use in the Netherlands 856071-B31
For use in Portugal 856071-131
For use in Romania 856071-271
Computer major components 19
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